Cavender Buick GMC West

7400 W 1604 N
San Antonio, TX 78254

Sales: (210) 405-2532

Service: (866) 483-5210

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All reviewers have been verified to have contacted this dealer – Learn More
Nov 26, 2017
GuruZPND5
They did a great job of assisting me in my research of a vehicle.
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

We're happy to help!
Nov 8, 2017
Friendly
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Thank you for your review, Allan!
Aug 27, 2017
Guru9JX4X
Really can't give a ideal response due we have only had phone conversation, from this aspect of conversation everything is great.
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Thank you for leaving a review! Hopefully next time we can earn your business!
Aug 15, 2017
Best experience buying a vehicle
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Thanks a lot for the five-stars, Carlos!
Aug 12, 2017
danielguzman
They had sold the truck I wanted the night before but we're able to find a comparable truck.
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Daniel, thank you very much for the great review! We're glad that we were able to get you into a similar vehicle so quickly.
Jul 5, 2017
Dealer claims they will work a deal based on a quote over the phone but when you get in they are 2 to 3 thousand higher than quoted
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Cavender Buick GMC West:

Greg, a manager would like to contact you. What would be the best method?
Jun 17, 2017
Starfiretx
Outstanding customer service and easy process Would definitely recommend Cavender Buick GMC West.
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Thank you for the five stars! We all here at Cavender Buick GMC West appreciate your glowing recommendation.
May 31, 2017
Charles Chatmon was very friendly to work with. Just needed a different vehicle than this one so did not wind up purchasing.
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Thank you John for giving us the opportunity. Hopefully next time we can earn your business.
May 28, 2017
My experience with cavender was excellent. David Hill is genuinely interested in getting you into the vehicle of your choice. Thanks for getting me into my Camaro David.
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Alex, sounds like you had an exceptional experience. Any reason you did not leave a five-star review?
May 17, 2017
camj1972
Thus far it has been pleasurable. I haven't had the opportunity to meet any one from the sales staff but things look promising. Our contact has been via e-mail to this point but I am very appreciative of how responsive they have been. Shomari has been great!!!
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Cameron, Thank you for the kind words and the opportunity to work with you. We always want to improve and impress our customers. What has kept us from making you 5 star happy?
May 12, 2017
They responded quick very professional . Although I haven't went to see the vehicle as of yet
Is this review helpful? Yes | No
May 8, 2017
Best experience ever!!! Thank you to Shamari and all who helped me.
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Tracy, thank you for the five-star review. We will let Shamari, and the team, know about the wonderful things you said.
Feb 17, 2017
Quick response. Very familiar with vehicle specs and ready to deal.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Cavender Buick GMC West:

Abelardo, thank you for the five-star review. The award-winning staff prides themselves on vehicle knowledge both new and pre-owned to better assist the customer. Hope to see you soon.
Feb 6, 2017
Islandredneck82
Good follow up. Good customer service.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Cavender Buick GMC West:

Thank you so much for the review. Customer service is priority #1. We look forward to seeing you soon.
Jan 12, 2017
Took some negotiation but got the deal I wanted. Not a chevy dealership so not as knowledgeable about the car. I had my own financing so was an easy process to purchase the car. Salesperson Michelle was very patient.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Cavender Buick GMC West:

Maryann, congratulations on your vehicle purchase. Michelle is definitely one of the superstars of the dealership and we hope to see you soon.
Read 12 old reviews
May 11, 2015
Excellent customer service.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Cavender Buick GMC West:

Jeff, we try our best to make sure everyone leaves satisfied.
Mar 13, 2015
Couldnt be happier! Excellent customer service and i have had continuous follow up on my vehicle. If youre ready for a used or new vehicle, do yourself a favor and go see Chris Oneal at Cavender. He'll treat you great!
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Andrew, we're glad that we've been able to meet your expectations on your new vehicle. We're pleased that Chris was able to take care of you.
Mar 11, 2015
Great experience, would definitely recommend
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Lacy, thank you for the kind review. We hope to see you again in the future.
Oct 30, 2014
Rude. I asked for a small discount was told no and now the car is $2,000 less and still sitting on their lot. They were only willing to knock off $100. Ridiculous. I bought a similar car at another lot for the price that it is at now.
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Rein, unfortunately at the time we did not have the manufacture rebates and incentives to discount the vehicle. Our rebates and incentives are determined by the manufacturer per month and per vehicle.
Oct 9, 2014
Very good. Easy to deal with
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Joe, we appreciate your four-star review. Hopefully, next time we can hit the bar higher, or we can excel to meet your review standards.
Aug 3, 2014
The salesman, David Hill, has gone above and beyond in our dealings for this car. The paperwork is being finalized and we will pick up the car when we head to Texas for the winter in November. This has been a very positive experience. Thanks.
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Michael, thank you again for your business. Hopefully you stop in next November to visit us.
Jul 24, 2014
These guys are great! Helpful, very informative and listened to what we wanted to pay. They did a great job on the vehicle as far as putting on new tires, touching up all the scratches (we didn't even ask them to do this). Very professional and worked hard to get us the payment we wanted. Would definitely recommend them.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Cavender Buick GMC West:

Joe, what an amazing review. Thank you! We definitely try our hardest to ensure 100% customer satisfaction throughout the whole process.
May 14, 2014
Did not get a good offer. No negotiation.
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Pat, sorry we couldn't meet your pricing expectations, but we hope to earn your business in the future.
Feb 5, 2014
Eventually talked with internet salesman. He wasn't very helpful. Seemed a little short when I asked questions about the vehicle.
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Sandra, this is not a practice that we abide by. We will work hard to ensure that it never happens again. Hope we have the opportunity to earn your business.
Dec 14, 2013
Fine, but no willingness to provide any incentive to close the deal. And this is not a "one simple price" establisent.
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Incentives are provided by the manufacturer. We, the dealerships, are mandated on what incentives and rebates we can apply per month and per vehicle.
Jul 19, 2013
Got immediate response. Got a great deal. Recommend this dealer highly.
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Thank you very much for the glowing five-star review.
Jun 2, 2013
migration_Fishfinder
Followed up by phone on several occasions.
Is this review helpful? Yes | No

Response from Cavender Buick GMC West:

Thank you very much for the four-star review.

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