Cavender Buick GMC North

GM Certified Internet Dealer, GM Certified Used Vehicles

17811 San Pedro Ave
San Antonio, TX 78232

http://www.cavenderbuickgmc281.com

Sales: (210) 405-2286

Service: (866) 220-9040

Today 9:00 AM - 7:00 PM

(Open Now)

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Inventory
Sales Reviews (45)

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Jul 9, 2018

Martin

Amazing !!!

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Response from current dealership:

Martin, we are so happy you had a good experience with us. Thank you for choosing Cavender and we hope you have a great day!

Jul 4, 2018

Celeste

Great customer service. Went above and beyond very satisfied with this vehicle we purchased.

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Response from current dealership:

Celeste, we are so happy you had a good experience with us. Thank you for choosing Cavender and we hope you have a great day!

Jul 2, 2018

Felicia08

Jordan Washington made the process fast and easy when it came to buying the vehicle I needed! Living 2 hours away this dealership did everything they could to help get me into the car I wanted! Thank you!

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Response from current dealership:

We are so happy that Jordan was able to help you have a good experience. Congratulations on your new vehicle and welcome to the Cavender family!

Jun 27, 2018

adpitt7

Waited on the phone on our way there for 20 minutes couldnt get ahold of our salesman, then waited in lobby for about another 20 minutes. Husband opened the hood and seen a diagram and notes of what was done but seen leaks, upon test drive it wasnt the cleanest and part of the ac was blowing hot, the salesman said it hadnt really been through the shop and he wouldnt be so concerned with ac, tried to give a low price of what it would cost to get it fixed which was inaccurate and they wanted too much for the vehicle in the first place, didnt want to negotiate price and if it hadnt been through the shop then why list it or have writting and diagrams under hood? Was pretty much a waisted trip and half a tank of gas for us who came from out of town.

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Response from current dealership:

We are so sorry you had a negative experience with us. This is not typical of our dealership and we never want our guests to feel the way you did. We will speak with our team and make the necessary corrections so that this doesn't occur again. Thank you for your time and we hope you have a great 4th of July.

Jun 17, 2018

Great

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Response from current dealership:

RJ, thank you for your feedback. We hope you have a great day!

Jun 5, 2018

Jason

Good experience bought the vehicle

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Response from current dealership:

Jason, thank you so much for your feedback! We are happy that you had a good experience with us and we hope to see you again soon!

May 16, 2018

Emeterio

Randy V. was very professional and helped me look at this vehicle, He answered all my questions and provided a pleasant experience. I definitely shall return.

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Response from current dealership:

We're so happy that Randy was able to answer your questions. Please let us know if there is anything else we can do to help you!

May 16, 2018

Robert

Very helpful and professional.

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Response from current dealership:

Thank you for your 5-star review!

May 14, 2018

Mitchdalen

Was promised a 2nd key never got it :( but they made the process fast and easy.

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Response from current dealership:

We are so sorry that you had this issue. Please contact us directly at the dealership and we will mail that key to you as soon as possible!

Apr 20, 2018

Guru9PWD2

very good experience, very knowledgeable

1 people found this review helpful.

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Response from current dealership:

Thank you for the feedback!

Apr 16, 2018

GuruY32QN

Good! Chris Johnson is super..communicates well and doesn't forget me as I am not quite ready to purchase till end of month. I will definetly come by and visit with him.

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Response from current dealership:

Thank you so much for your feedback. We appreciate your business and we hope to see you again soon.

Apr 13, 2018

Shaolong

it's great

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Response from current dealership:

Thank you! We think you're pretty great too!

Apr 8, 2018

Maria

Great help but husband and I decied to shop for an escalate.

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Response from current dealership:

Maria, while we're sorry that you couldn't find what you were looking at, we are happy that you had a good experience. Thank you for your feedback.

Mar 26, 2018

Gilbert

Many thanks..

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Response from current dealership:

Thank you, Gilbert! Hope to see you again soon!

Feb 18, 2018

Donna

Fantastic

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Response from current dealership:

Donna, we are so happy that you had a positive experience with us. Thank you for choosing Cavender Buick GMC North and we look forward to serving you in the future!

Feb 5, 2018

GuruPBNC

Quick response.

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Response from current dealership:

We're glad that we could quickly respond to your questions. Please let us know if we can do anything else!

Nov 21, 2017

Elroy Big-e

Awesome

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Response from current dealership:

Thank you for the review, Elroy!

Nov 17, 2017

GuruK26L

Happy with my purchase

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Response from current dealership:

We're glad we could help you with your purchase!

Oct 20, 2017

Suzymathias53

I have mixed feelings because I haven't bought a car yet; didn't get the one I wanted. The first Yukon Denali I was trying to buy that had a lower price than the 2nd was sold while in service- I was waiting for it to come out of service. The 2nd one was ideal but about $1500 out of reach; although I was trading in a Cavender Cadillac and putting some $ down there was no dealer flexibility to make the numbers work. Also another car listed in inventory could never be found for me to see or drive. Mason and Stewart were attentive and kind. They know what I want - maybe they'll find it and call me before I buy by 31st Oct. when my oreapproval expires.

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Response from current dealership:

We're sorry we've been unable to get the vehicle you've been looking for, but hopefully, Mason and Stewart can help you with it before the end of the month.

Oct 1, 2017

Susan

We purchased the Edge it was clean the sales person Jennifer Was great. Never felt any pressure from dealer or hard sales tactics.

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Response from current dealership:

Susan, thank you for your outstanding review! We're glad that Jennifer was able to help you with your purchase. If you ever need anything, don't hesitate to ask.

Oct 1, 2017

jclr1972

Mike is excellent

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Response from current dealership:

Thanks for the review. He is!

Sep 24, 2017

Denny

Proment reply

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Response from current dealership:

Thank you so much for your feedback, Denny!

Sep 22, 2017

Brock

Very easy to deal with. They had exactly what they advertised. We made the deal over the phone for the most part then went in and finalized everything. Highly recommend.

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Response from current dealership:

Thank you for your feedback, Brock! Is there anything we can do to make the experience better for you?

Aug 19, 2017

Guru9PPHT

Excellent.

1 people found this review helpful.

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Response from current dealership:

We appreciate the kind words!

Aug 16, 2017

Rachel

Questions about the vehicle that was research via CarGurus. I emailed the dealership and received a response in a timely manner. Daniel was professional in his approach and even called me back when the vehicle was no longer available.

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Response from current dealership:

Thank you for the review! We're glad that Daniel was able to contact you in a professional and timely manner. Is there anything else we could have done differently to make the experience even better?

Aug 12, 2017

Steven

Response time was quick

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Response from current dealership:

Steven, thank you for the review! Is there anything we could have done to make it a five-star experience?

Aug 9, 2017

Randy

We dealt with Randy Villarreal he was very nice and very professional. The only reason we didn't buy from them is the Chevy 2509 just had more electronics then we really wanted.

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Response from current dealership:

Randy, thank you for the review. Hopefully next time we'll have the perfect vehicle for you!

Aug 3, 2017

GuruXG2W

very helpful

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Response from current dealership:

Thank you for the review! We're glad we could help you out.

Aug 1, 2017

Hector

Quick to answer

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Response from current dealership:

Thank you, Hector! We believe in quick responses.

Jul 28, 2017

Eaferdin

Very nice sales person. Helpful in finding another vehicle that was more to our liking.

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Response from current dealership:

Thank you for the five stars! We're glad that we were able to help you into a vehicle that was more your style.

Jul 18, 2017

jesse

The saleman was very professional and helpful through the whole buying experience. I would recommend this dealership to anyone in buying new or used.

2 people found this review helpful.

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Response from current dealership:

Jesse, thank you so much for the review and the recommendation!

Jul 18, 2017

Mike

I contacted them three times. Each time asking for the asking price because at the time there was no price listed. No response to that question. I was sent pictures of car with no price. I live 59+ miles away from dealer. Didn't want to waste my time. FYI I bought a car thru Car Guru listing.

1 people found this review helpful.

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Response from current dealership:

Mike, a manager would like to contact you. What would be the best method?

Jul 14, 2017

eyprel

Best car buying experience. No hassle straight to the point transaction. No pressure and no run around deals. I came in and I came out happy. Car is amazing tho that's Honda but they take care the car, value and costumer. Will be recommending

1 people found this review helpful.

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Response from current dealership:

Thanks so much for the review and recommendation! We're glad that we made your car buying experience the best it could be.

Jul 3, 2017

Mendes

Randy was great! Although, I didn't buy here, it wasn't because of I was treated. I would definitely go back and I would suggest checking them out. Great experience!

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Response from current dealership:

Thanks for the feedback! Hopefully next time we can earn your business!

Jun 28, 2017

Rob_73

Al Hernandez contacted me within seconds of messaging seller. Very friendly and knowledgeable.

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Response from current dealership:

Rob, thank you for the review! We'll be sure to let Al know how he did!

Jun 20, 2017

terri

Daniel was amazing! Took a road trip and bought the car!

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Response from current dealership:

Thanks a lot for the review, Terri! Hopefully you enjoyed your trip back in your new vehicle. We'll tell Daniel how amazing he was!

May 18, 2017

Angel

Horrible experience, the car had a check engine light on, do I didn't get it, but they still filed the paper work. So now I have to wait til they buy it back from me(keep in mind the car is not in my possession), to be able to purchase another car. It's going on 3 weeks waiting.

1 people found this review helpful.

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Response from current dealership:

Angel, we apologize for the inconvenience. We did everything we could to repair the check engine light in a timely manner. Unfortunately, we did not have another car in this price range to offer as a remedy.

May 17, 2017

camj1972

It was an okay experience. Ultimately, we could not come to an agreement. Randy, the salesman I dealt with was nice. I didn't appreciate getting a all from one of his bosses a couple of days later not to further negotiate but to basically inform me that an extra $1K would only be about $13 dollars a month. I felt like it was a waste of time if the call wasn't to negotiate; disappointing...

1 people found this review helpful.

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Response from current dealership:

We appreciate your purchase and glad that we could come to an agreement on the price.

May 13, 2017

Ann

Quick response.

1 people found this review helpful.

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Response from current dealership:

Ann, thank you for the five-star review. We appreciate your business. Hope to see you soon.

Apr 20, 2017

Jehu

The SUV has a few spots of hail damage when I talk to the manager about if I can get a better deal on it the manager get me that worse answer and the most rude answer even that I was going to pay cash for the vehicle

5 people found this review helpful.

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Response from current dealership:

Jehu, the vehicle was priced based on the condition it was listed. At time of purchase, we would have fixed the hail damage. Thank you.

Roger Rivera, Pre-Owned Sales Manager.

Apr 5, 2017

Jake

This place does not offer a warranty on any pre-owned vehicles that are out of the GMC lineup .so if you wanted to spend $27,000 on a dodge, you do not get even one week of warranty .to me a dealership should stand behind the vehicles that they are selling even if it is for 90 days. Also sales person took forever getting back with me when I had questions. So I ended up going to a different dealership who offered a bumper to bumper warranty at their cost . So when the sales person finally got back with me ,I mentioned to him that I found a vehicle already ,he did not even reply as far as a thank you for giving us a chance. nothing whatsoever .to me that shows poor professionalism . And this conversation was all through texting .!!poor service

4 people found this review helpful.

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Response from current dealership:

Jake, I am sorry for the miss communication on pre-owned service contacts. We do in fact offer extended service contracts on non GM vehicles and truly apologize that it was not explained well enough. I appreciate you bringing up your frustrations so we can strive to make sure the Cavender Buying Experience is even better. Congratulations on your purchase!

Mar 20, 2017

Roel

Answered my questions and kept me up to date on inventory.

1 people found this review helpful.

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Response from current dealership:

Roel, thank you for the four-star review. Our pre-owned inventory changes on a daily basis. We strive for five-star reviews, where did we not hit the bar?

Mar 20, 2017

Natalie

Responded to my inquiry quick bit failed to mention the rust on the undercarriage, spare tire's rim and engine parts. Transparency is always appreciated.

1 people found this review helpful.

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Response from current dealership:

Natalia, I'm sorry we didn't proper communicate details on the vehicle. Hopefully next time we can have the opportunity to earn your business.

Mar 19, 2017

Erod72

Great experience, would recommend.

1 people found this review helpful.

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Response from current dealership:

It was a great experience working with you, Erod. Welcome to the family.

Jan 15, 2017

Jerome

Staff was friendly and attentive. Great experience and I would do business with them again. Lee Cox my sales person was great to deal with and I felt confident that I was getting taken care of. Thanks!

1 people found this review helpful.

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Response from current dealership:

Jerome,
Great to hear that you had a wonderful experience. I appreciate you sharing your buying experience and we look forward to doing business again! Thank you.

Lee Cavender

Read 12 old reviews

May 11, 2015

Contessa

They could not work with me! I asked for them to work with me for 8000 but no they didn't want to. So I found the same car same model lancer same everything at world car Kia and they worked with me Tax, title and license out the door for 8000! GMC would not work with me!

8 people found this review helpful.

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Response from current dealership:

Contessa, selling the Lancer at $8,000 drive-out would have put us in a negative situation. We are still happy you were able to find a vehicle to fit your needs.

Apr 12, 2015

Jami

Absolutely a fantastic dealership! Awesome customer service! Prompt response, fair negotiation, and friendly people. Highly recommend. I had experienced multiple bad dealerships before finding them, and couldn't have been more impressed.

1 people found this review helpful.

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Response from current dealership:

Jami, we welcome you to the family. Hopefully we have been able to earn your business for a lifetime.

Apr 10, 2015

Ruben

Quick, fast and cheap price.

1 people found this review helpful.

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Response from current dealership:

Ruben, all things we take pride in. Thanks again for the great review.

Jan 27, 2015

Daryl

salesperson said he was going out to see if the mercedes was still there. Never called back

1 people found this review helpful.

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Response from current dealership:

Unfortunately, the vehicle was sold. Al had made attempts via text messages, but was unable to make contact. Hopefully we can earn your business next time, Daryl.

Jan 19, 2015

Herman

I didn't buy the vehicle, but sales responded right away

1 people found this review helpful.

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Response from current dealership:

Herman, thank you for the opportunity. Hopefully we can earn your business in the future.

Jan 8, 2015

deandubal

Had a dialog going but have not had a response since my hast email to them. Not going to contact them again.

0 people found this review helpful.

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Oct 10, 2014

Jay

Would not provide a requested price on a vehicle.

0 people found this review helpful.

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Sep 2, 2014

Heath

Quick and efficient with paperwork and financing. No hassle. Excellent pricing.

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Response from current dealership:

Heath, we do our best to streamline the process. We understand your time is valuable.
- Ron, Finance Manager

Nov 15, 2013

van

Excellent

0 people found this review helpful.

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Response from current dealership:

Van, thank you for the five-star excellent review. Hope to see you soon.

Sep 1, 2013

Beth

Found our truck yesterday using CarGurus listing. Cavender Buick/GMC immediately responded. It wa a pleasure to do business with them.

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Response from current dealership:

Beth, we take a lot of pride in helping customers find vehicles that fit our customers needs. Thank you.

Mar 20, 2013

Ramon

overall rate: excellent

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Response from current dealership:

Thank you for excellent review, Ramon.

Sep 19, 2012

kathy

They no longer had the RAV4 we were interested in, but referred us to Cavender Toyota who we were already in communication with. Very quick to respond!

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Response from current dealership:

Kathy, unfortunately preowned inventory moves fast. We are happy the other side of the family were able to take care of your needs.

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Cavender Buick GMC North