Carrva

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101 E Belt Blvd
Richmond, VA 23224

Sales: (804) 622-7782

Today 10:00 AM - 6:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jan 10, 2018
Guru5TCRG
We went to this dealer knowing exactly what we wanted, and they were very helpful and accommodating in answering questions, showing us the carfax, and staying late for us. I ended up not purchasing the vehicle, and the owner called me the next day to discuss and clarify the issues I had with it. I thought it was very considerate! I still didn't purchase the vehicle (sorry!) but do recommend them. The only thing I will say is that the lot itself is very small & easy to miss, so if you visit keep a close eye out when you think you're close!
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Jan 6, 2018
Good
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May 15, 2017
The dealer advertised the car just to lure customers to the dealership. When I arrived they stated the vehicle didn't meet their standards so they were selling it to a wholesaler but would be happy to show me something else. Smh. Why would I look at something if will not sell me what you advertise.
11 of 12 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Sorry for any inconvenience, Antonio.  However, our policy is geared towards protecting our clients from purchasing defective vehicles with potentially serious issues.  Therefore, if an issue arises and we determine that repairs would not be worth-while, we make it our duty to IMMEDIATELY inform our visiting clients -and calling shoppers- that the vehicle is no longer available for retail.  Then, we update our online inventory by removing the listing before sending the vehicle to an auction, thereby saving the time and energy otherwise spent in answering future retail inquiries.  (We deem it a
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Apr 20, 2017
Great!!
1 of 2 people found this review helpful.
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Response from current dealership owner:
Thank you, Chase!  
Feb 2, 2017
I really appreciate the dealer getting in touch with me. I will be visiting very soon and hopefully i will be pulling away in a vehicle
2 of 4 people found this review helpful.
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Response from current dealership owner:
Thank you, Theresa.  We look forward to assisting you with your vehicle purchase whenever  you are ready.  Enjoy your weekend!
Jan 21, 2017
Very good
1 of 2 people found this review helpful.
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Response from current dealership owner:
Thank you for your feedback, Tyrone!
Sep 26, 2016
GCS3
Our salesperson was very nice, but he failed to tell us he worked alone on Sat and could not complete the transaction w/o his boss present. We drove an hour to be told to come back on Monday.
6 of 6 people found this review helpful.
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Response from current dealership owner:
Thank you for your feedback.  We will look into this and get back with you without delay.  Which vehicle were you coming to purchase?
Aug 31, 2016
very helpful
1 of 2 people found this review helpful.
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Response from current dealership owner:
Thank you for your feedback and support!
Jul 6, 2016
Great, very informative!
1 of 2 people found this review helpful.
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Response from current dealership owner:
Thank you for your feedback and support!
Apr 23, 2016
Dealer responded quickly by phone with details and followed up later in the day which was appreciated, once pictures were posted the following day I decided that the vehicle wasn't exactly what I was looking for.
4 of 4 people found this review helpful.
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Response from current dealership owner:
Thank you for your feedback and we hope to earn your business on another vehicle very soon.
Mar 28, 2016
Awesome car dealership, the sales agent was so pleasant and told me they could wait until I am ready as I will not be in the country until August. Keep up the good work guys!
0 of 1 people found this review helpful.
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Response from current dealership owner:
Thank you for your feedback Donavan!  We will wait for you until you are ready.  No pressure!  We plan on being here for a while to assist our clientele!
Mar 3, 2016
Great response time but cannot finance over state line
Is this review helpful? Yes | No
Response from current dealership owner:
Sorry Wanda.  However, we are working our new ways to overstep state boundaries for our in-house program. Stay tuned for new updates via our facebook page.
Read 7 old reviews
Feb 5, 2016
There cars are over priced with high mileage and they don't even want to work with you on the price or payments.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Most of our vehicles are around 120,000 miles, which falls rather perfectly within our target market of $,3000 to $13,000.  Some of our vehicles are around 70,000 miles and other are around 160,000.  We let the customer make the pick based on their preference and budget.  We also offer highly competitive prices and financing options that work for perfect as well as the less-than perfect credit scores.  We are here to assist every one of our clients with their transportation needs no matter what they are!  Thank you for your feedback!
Feb 3, 2016
They only deal with customers in their state so it was a waste of time they never responded I contacted them
Is this review helpful? Yes | No
Response from current dealership owner:
We deal with all clients in the market for a vehicle.  In fact, we regularly sell cars to out-of-town and out-of-state clients.  On more rare occasions, we have sold to out-of-the-country clients who were serious enough about their purchase.  The only time we would deter you from recommend not making the drive is when the vehicle of choice has been sold or is out of the budget of our prospective client.  Which vehicle did you have an interest in and how soon would you like to come look at it?
Jan 10, 2016
Rate is a 10
0 of 1 people found this review helpful.
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Response from current dealership owner:
Thank you for your support!  We look forward to saving you more and more in auto purchases in the future.
Nov 6, 2015
Rhal
Excellent
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you for your business and support!
Oct 21, 2015
There was plenty of response but after driving 3 hours to see the car I was appalled at the condition of the car. To the dealers credit they were very open and upfront with the.items I found. On top of the very poor condition of the car there was water on the floorboards front and rear.
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Response from current dealership owner:
We are sorry to hear about your recent experience at CARRVA.  We strive to achieve high customer satisfaction rates through the services we offer to our clientele.  
In the case of the 2008 Chrysler Sebring Convertible, the vehicle had just been added to our inventory during a week of rain and thunder storms, which delayed our detailing and cleaning process. We wanted the vehicle clean before your visit so we took it to a nearby detail shop, whose manager was nice enough to give us priority over other vehicles in line. Unfortunately, as they were rushing for us, some windows were left down wh
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Aug 6, 2015
Great service, salesman and manager were polite and respectful. They made everything east. The company has lending polices I did not agree with but, they were fine with making a deal that we all could agree on
1 of 1 people found this review helpful.
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Response from current dealership owner:
Thank you for your feedback. It is always highly appreciated and valued! We are currently working on expanding our financing programs so there are more options available to our clients in the near future. Until then, we like to recommend the exceptional deals offered by certain lenders, especially Credit Unions. Thank you again!
Aug 2, 2014
Contacted them for a 2001BMW, drove off with a 09 charger. Excellent experience
Is this review helpful? Yes | No

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