Capitol Chevrolet

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GM Certified Internet Dealer, GM Certified Used Vehicles

6200 S I H 35, Austin, TX 78745 - Map & Directions

Sales: (512) 634-8549

Service: (512) 371-6861

Today 8:00am - 8:00pm
(Open Now)
show business hours
Sep 1, 2016
pgf202
0
Unprofessional and disorganized is the only way to describe the used sales department. I sent an inquiry thru Car Gurus about a car that was listed online and was contacted the next day about it Aug 29. On Aug 30 I made an appointment to inspect the car, test drive it and negotiate an offer. Me and a sales manager couldn't come to an agreed price so I left and told him to call me when they were ready to sale it. On Aug 31 I received a call from sales manager Mario explaining that they wanted my business and he seemed sincere that they were ready to make me a good offer. I agreed that the offer was acceptable and had him start the paperwork because my wife is pregnant and didn't want to be sitting around for hours in an uncomfortable chair. We set an appointment for 6pm, at 5pm I received a call from Zuly to verify that we would arrive on time which we did despite Austin traffic. We were seated in an office at 6pm and left there waiting, by 6:30pm no one had come by the office so I sent a text to Zuly and Mario to find out what the holdup was, I got no response. A different sales manager showed up and explained to me that they had received a down payment on the car 4 days ago! At this point I had wasted about 8 hours on a car that was not even for sale but only one sales manager knew the secret? I was pretty angry, the manager explained he was a military guy and wanted to make it up by filling my gas tank. Unacceptable, he wasn't part of my military where attention to detail was drilled into you with blood, sweat, and tears. Had there been some form of organization everyone would have known that car was sold. After leaving I checked my email and Steven had sent me a message seeing if I would be available tomorrow to check out the car. REALLY!!!! I've purchased a lot of cars but have never encountered a place this disorganized, military sales manager you need to clean up house and get your sales systems squared away.
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Aug 26, 2016
Complete disrespect. I had an appointment scheduled to see a car and they sold it before I got there. One hour after I booked the appointment. I understand that happens but just call me and let me know.
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Aug 6, 2016
Never received a prompt response so we Initiated a call to them. The vehicle was already sold I did not receive a call back from the email request
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Aug 5, 2016
Went out of their way to see that I got the vehicle I desired and at the price I could afford. They went the extra mile to keep me as a customer. Good service department..I have bought 5 trucks from them and am very pleased with the dealer.
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Jul 22, 2016
I would give them a five, but I have been overwhelmed with the amount of contact I received. I have spoken with 5 different people regarding my interest. And even though I have stated to them that I have decided to wait to purchase, I still am getting emails asking me to call regarding the vehicle and asking if I got offended.
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Jul 17, 2016
Traveled from out of town to see a car advertised on CarGurus. Internet sales manager promised the car would be there, but when we arrived, the vehicle could not be located. We were driven around the entire lot to see every other used vehicle; except the one we wanted to see.
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Jun 13, 2016
NMRAcer4632
0
Dealer took a week to let me know the vehicle had been sold months ago. They were probably too busy dealing with Chevy owners with their broke vehicles.
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May 31, 2016
I had great support.
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May 22, 2016
0
Dealer contacted me and they are going to keep in touch, if the car doesn't sell and the price reduces.
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May 12, 2016
Solid response time.
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May 11, 2016
I love the quick response time, the customer service extended is superb and i love online auto shopping. Marissa Herrera is a great asset to your company. I have not made a decision yet ..still shopping around but..Thank you. .
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Apr 6, 2016
I did finally talk with someone that was very nice but it was 3 weeks after I inquired. Probably the systems fault, if so it's a horrible system and way to slow. If it is the dealersend then it needs to be monitored much better.
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Apr 4, 2016
Experience has been good --- currently working on a purchase agreement
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Mar 2, 2016
excellent response but ended up not getting the car.
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Feb 24, 2016
Great response time! Unfortunately they had already sold the SUV that me and my husband were interested in. Sales guy was friendly!
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Feb 9, 2016
It was great and got the car I wanted.
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Dec 9, 2015
not good. I was ready to buy the truck and the sales person never called until weeks later.But thanks anyway I bought a F250 FX4 for a little more but great customer service.
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Nov 16, 2015
Marco in used cars did the bare minimum needed to sell the van. However, he was professional and did negotiate. Also, he timely returned all calls and text messages. He was impatient but competent. I would purchase from him and the dealer again. The entire transaction was simply "ok". The price sold the vehicle. The make ready was as expected. Charlie in finance was a pleasure.
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Response from Capitol Chevrolet:

We thank you for your business, Frank, and thanks for taking time to post your review. We appreciate that you woudl purchase from us again.
- Paul H.
Aug 23, 2015
Great
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Jul 12, 2015
great communication! made deal over the phone.
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Response from Capitol Chevrolet:

Thanks for the outstanding review!  Enjoy your new wheels!

- Paul H.
Jul 11, 2015
EL_GUAPO
0
You guys rock.
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Response from Capitol Chevrolet:

No... YOU ROCK!  Thanks for your business and welcome to the Capitol Chevrolet family!

- Paul H.
Apr 13, 2015
Phillip was very professional. Didn't try to force you into something not right for you. All around pleasent experience. There should be more salesman like him. Put the person in what they can afford.NOT WORRIED ABOUT COMMISSION.
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Mar 27, 2015
Received a call from dealership next day. Spoke about getting pictures of vehicle but never received them. On to the next dealer.
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Feb 24, 2015
Thee salesman great and not pushy. And they added what we wanted with no hassle and it was quick in and out with the paperwork. I would buy from these guys again.
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Old Dealer Reviews

Feb 21, 2013
Omar handled the transaction over the phone and I had minimal contact to get the vehicle I wanted with the correct accessory level.
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