Capital Ford Lincoln of Wilmington

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Internet Approved, Blue Oval Certified, Quality Checked

4222 Oleander Drive
Wilmington, NC 28403

Map & Directions

Sales: (910) 442-2690

Service: (855) 889-6051

Today 9:00 AM - 8:00 PM (Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Nov 14, 2018
Excellent service in and out in 30 minutes with a deal struck. They did what they said they wouId do instead of empty promises also i live 2hrs away and they offered to deliver the truck when inspected and detailed.
Aug 30, 2018
Emd614
5
Couple of words to describe my experience with Capital Ford, simple and fantastic. Ken Lambert went out his way to make purchasing a car, out of state and sight unseen, as easy as possible. Keeping me up to date as we completed the pre-purchase inspection and even picking me up at the airport to get my car. Ken and the Capital team are a group would do business with again as well as recommend to anyone looking for a no nonsense approach to car buying. Thanks again!
Jul 7, 2018
GuruTVJDY
Very poor experience with this dealership. Salesmen were rushing and obviously cared about nothing more than pushing a sale. Refused to work with the price, regardless of the same vehicle at another dealership being thousands cheaper. Financial manager was rude and regardless of good credit, wanted to charge me 500 a month for 72 months for a vehicle only marked 17k. J would suggest everyone avoid this dealership. They boast about their low prices, but I've heard from many people they try to charge way too much.
2 people found this review helpful.
Jul 2, 2018
Jdunn0243
Top notch dealer and salesman.
Jun 27, 2018
Good people to work with, friendly and nice experience
Jun 23, 2018
Great - got info I requested/ salesperson was friendly and professional.
Jun 17, 2018
Had a great sales person to answer all of my questions about the truck
Jun 14, 2018
Talk to John K. He will take care of you. Great experience. Got the Honda for 15k
Apr 11, 2018
Great people to talk to, no sales pressure.
Response from current dealership:
Hi Chris, thank you for the five-star review! We're glad that you had a great experience.
Apr 4, 2018
Very helpful and professional
Mar 16, 2018
GuruY9LFR
just sent generic email saying the car was located at their sister office. No link, just phone number
1 people found this review helpful.
Response from current dealership:
Hello Richard. This is Paul Smith at Capital Ford Lincoln of Wilmington. I am the Internet Sales Director. The email we sent you was not a generic email. We send our customers the process we take them through to bring vehicles in from out of town. We don't charge anything for this service like all the rest of the dealerships in Wilmington do. If you are okay with our process, please reach out to me via telephone or email and I would be glad to work with you. My email address is psmith@capitalofwilmington.com and my telephone number i s910-442-2717. Thanks.
Mar 15, 2018
bsjones51
Responded quickly , told me it was sold.
1 people found this review helpful.
Jan 29, 2018
Overall no problem they got right back with me
Dec 18, 2017
GuruZJF33
My experience with the sales person was personable, but when asked on best price, the price went up. they added 505 to the price for options the dealer added that were not mentioned in the add. He also attempted to eat up my farm bureau 500 in previous discounts. I would be ready to purchase this vehicle if I could have gotten their best price as requested
4 people found this review helpful.
Response from current dealership:
Hello there. Thank you for giving us the opportunity to serve you. Would you give me a call at 910-442-2717? I have a few questions for you. Thank you. Paul.
Dec 14, 2017
I was promptly contacted by the internet sales manager and was given a quote the same hour by email as I had requested. I have also received a "no pressure" follow up by a salesman.
Nov 6, 2017
Tracysaints
Replied quickly
Jul 31, 2017
Bunnie292
Prompt answer to questions.
1 people found this review helpful.
Jul 30, 2017
Great
1 people found this review helpful.
Jun 30, 2017
Joel Linn
They responded immediately.
1 people found this review helpful.
Read 17 old reviews
May 18, 2017
Robk17th
Great communication bought my car from this dealershio
2 people found this review helpful.
Feb 3, 2017
Very friendly. Answered all questions. Easy to work with.
2 people found this review helpful.
Jan 12, 2017
Excellent purchased the vehicle Great deal.
1 people found this review helpful.
May 25, 2016
Thumbs up!
1 people found this review helpful.
Feb 25, 2016
Excellent communication and very good to work with. Would deal with them anytime!
2 people found this review helpful.
Aug 10, 2015
Would not give them the time of day again. The Worst, Salesman let me drive to Wilmington knowing the car had been sold.
0 people found this review helpful.
Jul 3, 2015
Great people
1 people found this review helpful.
Jul 1, 2015
Although they initially represented it as such, the vehicle they showed me was not the same vehicle in the ad that I had inquired about.
0 people found this review helpful.
Response from current dealership:
Hello J. Unfortunately we cannot hold vehicles for customers to view without a deposit, so the vehicle you came in to see had already been sold. We did the best we could to match up a similar vehicle to the vehicle in the ad. Deposits allow us to hold vehicles for customers and are 100% refundable if the vehicle is not as described or what you expected. Sorry we could not do business. Maybe next time.
Jun 27, 2015
mjlambert
They called me but never emailed picture's of the mustang. I drove there and it was not at the dealership to view. I did not buy.
Response from current dealership:
Hello Michael. Revewing your customer record, there was no visit to the dealership logged in our system. The coorespondance you had with our employee here was all via text message, email, and telelphone. Secondly, the Mustang you seemed interested in was located at another Capital store out of town. The vehicle was not in stock and available for us to take pictures of. I was informed that you were a friend of an employee here and a Mustang Club Member, so between you and your friend I thought it was covered. In the long run, you ended up purchasing a used 2015 Mustang instead of a new one, so
 More ...
Jun 23, 2015
Great to deal with. Great buying experience
Jan 12, 2015
Very pleasant salesman, straight to the point. Found the truck I was looking for.
Oct 11, 2014
I purchased my 2012 Camaro convertible from Capital ford/Lincoln of Wilmington on 10/9/14. Ray the salesman was good.The negotiate price was honored and the transaction/paperwork went fairly quickly. I had my own finance but their rates were comparative.Very Friendly staff It was worth the 3 hour drive. I would recommend this dealer.
Apr 27, 2014
Car was as advertised - no surprises and excellent service
Jan 7, 2014
Justin Dupree did a wonderful job. Had the car ready for us when we arrived, took us step by step through the process and double-checked the car before we left. If you get a chance to deal with Justin, take it!!
May 26, 2013
Helpful friendly people.
Oct 24, 2011
Did contact me right away and answered my questions (2 stars for that). They said that they would email me pictures of the vehicle since none were posted. I was never sent pictures. I emailed them back and received an email asking me why I haven't contacted them back. I don't have time to play games. Bought my vehicle from some where else a couple of days later.
Response from current dealership:
Jason, I show that we did in fact send you pictures. Sometimes emails go to spam or junk folders and accidently get deleted. Please be sure to always check your spam and junk folders when requesting information from businesses. Sorry we couldn't do business.
Oct 2, 2011
Very thorough and helpful, although I didn't end up buying from them.

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