Capital Ford Lincoln of Rocky Mount

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Internet Approved, Blue Oval Certified, Quality Checked

2012 Stone Rose Dr
Rocky Mount, NC 27804

Sales: (252) 458-0970

Service: (866) 763-7045

Today 8:30 AM - 7:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Mar 29, 2018
They have awesome customer service!
Is this review helpful? Yes | No
Response from current dealership owner:
Hi Candy,

We were happy to serve you! Please come back and see us.

Best,

Will Pritchett
General Manager
wpritchett@capitalfordrockymount.com
Mar 10, 2018
Truck was sold before I got there and they never said anything. Then said I could still buy it. Windshield was cracked so it wasn't even ready to sell. Salesman knew nothing about the truck. Waited 30 min for a salesman to even acknowledge I was there.
Is this review helpful? Yes | No
Response from current dealership owner:
Randy,

Please know that I appreciate your feedback, and I would like the chance to reach out to you and address your concerns regarding the customer service that you received. When you have a moment, could you send me an email with your preferred contact information? Thank you for your time, and I look forward to connecting with you.

Best regards,
Will Pritchett
General Manager
wpritchett@capitalfordrockymount.com
Dec 30, 2017
***** Great experience. Bought the car
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for the five-star review. We appreciate your feedback!
Aug 24, 2017
LouCaniac
15
Truck had damager to the top rail of the bed on the side you can't see in the picture. I don't want to buy something that I need to fix. Nice truck besides that.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We appreciate your feedback, Lou.  We regret to hear that the truck you were interested in didn't meet your expectations, but we would be happy to show you some other vehicles anytime.  Thanks for stopping by, please let us know if we can be of service in the future!

Best,
Will Pritchett
General Manager
wpritchett@capitalfordrockymount.com
Jul 6, 2017
Not good when I texted them got a call but I went down there and they had sold it about 2 weeks ago should have took it off if it was sold
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Anthony,

I apologize for any inconvenience you may have experienced when inquiring about a vehicle online. I'm sorry for any frustration you may have experienced and hope that you will give me the chance to reach out to you directly. I look forward to speaking with you soon.

Will Pritchett,
General Manager,
wpritchett@capitalfordrockymount.com
Jul 3, 2017
Contacted them via email and by phone. Each time I called and asked for Used Car sales I either stayed on eternal hold or the sales person acted disinterested in discussing my questions about the vehicle. They did not get my business.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Feb 14, 2017
They responded quickly to my email
1 of 2 people found this review helpful.
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Jan 3, 2017
Prompt and professional. The salesperson also referred me to buy a Ford although the car I was looking at h ad been sold and I thought that was very professional.
0 of 1 people found this review helpful.
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Dec 24, 2016
They were very responsive but just to far away
2 of 2 people found this review helpful.
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Aug 30, 2016
the truck was sold , but dealer told us that trucks was available but when we got there it was not . I call the morning of before driving a hour and half to get dealer to find that the truck sold when we got there.
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Aug 2, 2016
Rod was helpful and respectful. We couldn't come to an agreement on the value of the car. It was a bit overpriced for a 2010 with an accident on its carfax. Overall a great experience but I would rather purchase a car closer to me.
1 of 1 people found this review helpful.
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Jun 18, 2016
Same old story, offer nothing for your trade in, very rigid on new car price. Not very customer friendly dealership.
8 of 8 people found this review helpful.
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Read 7 old reviews
Mar 26, 2016
I DO NOT reconmend them . I was told they were saving the car for me to look at. The man lied the car was gone saying another one of their lots near the coast came and got the car. He responded that he was sorry it happen. My wife and I both were sick and made a trip on a man's word.
11 of 12 people found this review helpful.
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Jun 20, 2015
Friendly and willing to deal. Great experience
0 of 2 people found this review helpful.
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Jun 19, 2015
Absurdly over priced !!
7 of 7 people found this review helpful.
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Mar 15, 2015
Superb!
1 of 3 people found this review helpful.
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Sep 19, 2014
The personal service was good, but they are way over priced!
3 of 3 people found this review helpful.
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Mar 3, 2014
Great
0 of 1 people found this review helpful.
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Jan 9, 2013
Dealer lied and said the car was sold when two days later they dropped the price $2,000. Now i see why it did not sell, i would not buy a candy bar from them....
4 of 4 people found this review helpful.
Is this helpful? Yes | No

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