Bob Allen Ford

Internet Approved, Blue Oval Certified, Quality Checked

9239 Metcalf Avenue
Overland Park, KS 66212

Sales: (913) 298-6481

Service: (844) 339-0169
Today 9:00 AM - 8:00 PM
(Closed Now)
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2016 Ford Explorer XLT 4WD Used Cars in Overland Park, KS 66212

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Location: Overland Park, KS 66212

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All reviewers have been verified to have contacted this dealer – Learn More
Jan 30, 2018
I can honestly say this was my first positive experience buying a car from a dealership. Bob Allen Ford was fair, honest and treated me with kindness and respect.
Is this review helpful? Yes | No
Jan 27, 2018
Very good, made a deal on the truck. They took care of some minor issues on the vehicle. Friendly people
Is this review helpful? Yes | No
Jan 23, 2018
Dustinprice33
Good experience, had the truck ready to show. They where straight to the point but unfortunately we couldn’t reach a price.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 17, 2017
Quick response
Is this review helpful? Yes | No
Sep 17, 2017
Dealer was quick to respond to my inquiry. Through the whole process, everyone was friendly, listened to what i was looking for and did not pressure me to buy higher priced cars.
Is this review helpful? Yes | No
Aug 12, 2017
they were in contact all the time both on phone and emails.
Is this review helpful? Yes | No
Jul 26, 2017
Great
Is this review helpful? Yes | No
Jul 26, 2017
I didn't end up buying the vehicle (through no fault of the dealer) but my dealing with them was a very good experience. I am from out of town and they were very gracious. Kaytie, my on-line contact, went out of her way to accommodate me and provide any info that I needed. She even sent me specific photos, that I requested, from her iPhone. Even though it wasn't exactly what I wanted, it was a gem and the price was right on the money(pun intended). Dealers in the Omaha area should take lessons from Bob Allen Ford on customer (and potential customer) relations. I would trust them in the future.
Is this review helpful? Yes | No
Jun 29, 2017
Sent pictures of the vehicle per my request.
Is this review helpful? Yes | No
Jun 17, 2017
They sold the car and wouldn't stop spamming me, I asked 3 times nicely for them to stop but they just kept coming
Is this review helpful? Yes | No
Response from current dealership owner:
Colin,

I truly appreciate you reaching out and bringing your experience to my attention. I will looking into that matter for you and make sure it is taken care of for you. If you receive any further contact please reach out to me, my contact information is below for you.

All the best,
Larry Brown
Internet Manager
913-381-3000 Ext 276
Mar 25, 2017
They work well with the customer. I'm still working with them
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 15, 2017
Great staff!!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 2, 2017
Lovely dealership and nice people.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 30, 2017
I got a standard answer that's sent to everyone with no information about the car of my interest.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Lawrence,

Thank you for your feedback. I checked our system and it showed that we only had your email address, which we did send an email with pricing and pictures and also followed up with another email to confirm if you had received it. I apologized that emails got lost to you, which had the details in them for you, we didn't have any other way to reach out and confirm if you had received the information. Your feedback is very helpful and we will of course try to improve our process. Please feel free to reach out to me and I would be more than happy to visit with you.
Again, Thank you f
 More ...
Sep 1, 2016
Worked with me to get the car I wanted, even with my no so great credit. Would defintely shop there again. Coming from a die hard subaru owner/fan. Would recommend to a friend or family
Is this review helpful? Yes | No
Aug 13, 2016
eeyore64
Was a terrible nightmare experience........... pressured by finance to up sale to get better easier finance........lots of other issues I will not go into. Just be careful when dealing with them dot your i's and cross your t's. Enough said
2 of 2 people found this review helpful.
Is this helpful? Yes | No
May 29, 2016
The dealer never contacted me but I reached him by phone...The car was overpriced so I didn't pursue it any further...
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Read 9 old reviews
Mar 19, 2016
Very amiable
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 4, 2016
Very nice to work with! I will buy another car from them when the time comes.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 12, 2015
After sending an email about the car I got a response from them in about 10 seconds. Very friendly and helpful staff.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 3, 2015
Good to work with. Not pushy. Fair price and trade in.
Is this review helpful? Yes | No
Aug 14, 2015
Good fast response. Purchased my vehicle elsewhere.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 2, 2015
Very helpful
Is this review helpful? Yes | No
Apr 6, 2014
Good deal nice sales people
Is this review helpful? Yes | No
Jan 14, 2013
henry_s
375
Dealer response time was good, however when I inquired about the vehicle they said it was no longer for sale as it did not meet their quality requirements. They should not have posted the vehicle for sale on the web until they were sure it met their quality standards.
Is this review helpful? Yes | No
Jan 5, 2013
They called me in the morning (even thought they said they would call the night before) after I was on the road to go see the car and told me they had sold it. Good for them bad for me. Everthing worked out as I found one that I am very happy with thank you for having this site it was very informative and an all around great site. I will continue to use it in the future.
Is this review helpful? Yes | No

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