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Bob Allen Ford
Internet Approved, Blue Oval Certified, Quality Checked
9239 Metcalf Avenue
Overland Park, KS 66212
Sales: (913) 298-6481 |
Service: (844) 339-0169 |
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9:00am - 6:00pm
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38.96139907836914
-94.66739654541016
Overland Park, KS 66212
Bob Allen Ford
9239 Metcalf AvenueOverland Park, KS 66212
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Skip
Jul 26, 2017
I didn't end up buying the vehicle (through no fault of the dealer) but my
dealing with them was a very good experience. I am from out of town
and they were very gracious. Kaytie, my on-line contact, went out of her
way to accommodate me and provide any info that I needed. She even
sent me specific photos, that I requested, from her iPhone. Even though it
wasn't exactly what I wanted, it was a gem and the price was right on the
money(pun intended). Dealers in the Omaha area should take lessons
from Bob Allen Ford on customer (and potential customer) relations. I
would trust them in the future.
CarGurus
https://www.cargurus.com
Colin
Jun 17, 2017
They sold the car and wouldn't stop spamming me, I asked 3 times nicely for them to stop but they just kept coming
Response from Bob Allen Ford:
Colin,
I truly appreciate you reaching out and bringing your experience to my attention. I will looking into that matter for you and make sure it is taken care of for you. If you receive any further contact please reach out to me, my contact information is below for you.
All the best,
Larry Brown
Internet Manager
913-381-3000 Ext 276
I truly appreciate you reaching out and bringing your experience to my attention. I will looking into that matter for you and make sure it is taken care of for you. If you receive any further contact please reach out to me, my contact information is below for you.
All the best,
Larry Brown
Internet Manager
913-381-3000 Ext 276
CarGurus
https://www.cargurus.com
Lawrence
Jan 30, 2017
I got a standard answer that's sent to everyone with no information about
the car of my interest.
Response from Bob Allen Ford:
Lawrence,
Thank you for your feedback. I checked our system and it showed that we only had your email address, which we did send an email with pricing and pictures and also followed up with another email to confirm if you had received it. I apologized that emails got lost to you, which had the details in them for you, we didn't have any other way to reach out and confirm if you had received the information. Your feedback is very helpful and we will of course try to improve our process. Please feel free to reach out to me and I would be more than happy to visit with you.
Again, Thank you f
More ... Thank you for your feedback. I checked our system and it showed that we only had your email address, which we did send an email with pricing and pictures and also followed up with another email to confirm if you had received it. I apologized that emails got lost to you, which had the details in them for you, we didn't have any other way to reach out and confirm if you had received the information. Your feedback is very helpful and we will of course try to improve our process. Please feel free to reach out to me and I would be more than happy to visit with you.
Again, Thank you f
Lawrence,
Thank you for your feedback. I checked our system and it showed that we only had your email address, which we did send an email with pricing and pictures and also followed up with another email to confirm if you had received it. I apologized that emails got lost to you, which had the details in them for you, we didn't have any other way to reach out and confirm if you had received the information. Your feedback is very helpful and we will of course try to improve our process. Please feel free to reach out to me and I would be more than happy to visit with you.
Again, Thank you for feedback.
Larry Brown
913-381-3000 Ext 276
lbrown@boballenford.com
Less ...
Thank you for your feedback. I checked our system and it showed that we only had your email address, which we did send an email with pricing and pictures and also followed up with another email to confirm if you had received it. I apologized that emails got lost to you, which had the details in them for you, we didn't have any other way to reach out and confirm if you had received the information. Your feedback is very helpful and we will of course try to improve our process. Please feel free to reach out to me and I would be more than happy to visit with you.
Again, Thank you for feedback.
Larry Brown
913-381-3000 Ext 276
lbrown@boballenford.com
Less ...
CarGurus
https://www.cargurus.com
eeyore64
Aug 13, 2016
Was a terrible nightmare experience........... pressured by finance to up sale
to get better easier finance........lots of other issues I will not go into.
Just be careful when dealing with them dot your i's and cross your t's.
Enough said
Show older dealer reviews 5
CarGurus
https://www.cargurus.com
henry_s
Jan 14, 2013
335
Dealer response time was good, however when I inquired about the vehicle they said it was no longer for sale as it did not meet their quality requirements. They should not have posted the vehicle for sale on the web until they were sure it met their quality standards.
CarGurus
https://www.cargurus.com
Wayde
Jan 5, 2013
They called me in the morning (even thought they said they would call the night before) after I was on the road to go see the car and told me they had sold it. Good for them bad for me. Everthing worked out as I found one that I am very happy with thank you for having this site it was very informative and an all around great site. I will continue to use it in the future.
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