Dennis Sneed Ford

Dealer responded, but i never had a transaction with them. Although, i do recommend this dealership due to the price they offer.

Was ready to buy the car after long delay in the sales persons communication who NEVER returned my call stating we were ready to buy although sent 2 irrelevant text. We were done at this point. Nearly 20 hours after leaving the voice mail I receive at "what's the verdict" text. The verdict being the BBB rates the dealership at an F-. Read the reviews and you will see why. Worst auto purchasing experience ever.

They were very informative and helpful. The salesman who co tatted me had the answers to all my questions and offered information I needed to know but had not thought to ask.

Dealer returned call and advised the vehicle was sold.

Very friendly but things didn't work out. Dealership drove my trade-in and wanted to banter back and forth on price. We couldn't get together on price. Also the truck we went to see was missing the tailgate and they were doing some type of sales pitch to try to show how much they were loosing to replace the tailgate. We told them it wasn't our issue. I don't care for the type of sales tactic they were using and I warned them at the beginning that I don't do business that way. We left with the dealership trying to make additional offers.

Pleasant sales staff and very helpful. Unfortunately sales manager did not want to realistically negotiate a fair price. Did not purchase vehicle.

The e-mailed me just as I had asked

Great people to talk with !! NO pressure to buy. Very good to work with

Charlie from the dealership responded quickly. Very polite, with no pressure. The dealership is about 40 minutes from my home so scheduling time for the drive was a problem for me during my work week. I bought a vehicle from a dealer closer to home.

Overall experience at this dealership was wonderful. Didn’t feel pressured to buy.

Contacted via e-mail as I requested and not my cell.

Claudia was helpful and the truck was everything they said it would be. The truck could have been could have been cleaned up a little better when we came to look at it. We had a couple questions on the vehicle after we inspected if which were handled promptly. We got a great truck at a fair price. Nice work Sneed Ford, I'd go back for my next vehicle.

Truck was sold. My inquiry was after hours online. They contacted me following day to inform me it was sold. I was told there was a similar truck ( it was ) but that one was over budget.

Excellent buying experience! Sales Representative Derrick and Manager Rick were great to work with.

Bought a truck here, easy and quick.

Very helpful but I have not purchased a car from them. They were very helpful with questions I had. Just couldn’t quite make the asking price for car I wanted.

very wuick response

The sales person responded quickly and was helpful. When we arrived the sales person ,Claudia, answered all our questions and we did not feel over pressured to purchase the vehicle. When we decided to purchase the truck they moved the paperwork through in an expedited manner so we get the truck and get on our 3 hour trip home.

Called several times no one answered the phone. Finally talk to Rich . Nice enough guy, turn in a credit application online. Seriously interested in a mustang, and no one ever called me back. I didn’t want to drive all the way there and play the dealership’s games. So I guess they aren’t interested in dealing with people unless they are there in person. Oh by the way Rich finally called back 3 days later! Geese what a way to feel make your customer feel important!

They were prompt and answered all of my questions. Very good attitude and was very friendly.

It was a great visit on getting my used 2017 min and Ruth hooked me up with my credit. But disappointed about hardly any gas and oil percentage was low. But they gave me an oil change. But I had to drive an hour away for it

It was a great deal and I bought it.

Replied promptly and answered some questions, but got call from eventually two more people, one even after I told the second I had already made another purchase.

This was one of the best car buying experiences I have ever had. Dave and Ruth were so perfessional and I really enjoyed working with them.

Very friendly and helpful. They made the buying experience very easy.

very pleasant to talk to , did not end up working out a deal though

very good response time

Dealer offered us 6000 for our A-1 car which retail books for 12600. There car of course only qualifies for retail price. Find another dealership and don't waste your time!

Terrible I felt like the person that I was asking questions to would get mad. At one point he even said Oh my God like he was frustrated with me asking him things

The sales rep called right away and was available when needed. Provided answers in a timely manner.

They are in the running for my business. They have an inventory that meets my needs. If they would deal a bit more via digital communication I might purchase from them.

We would give our salesperson 4 or 5 stars because she was quite sweet, friendly and honest. She wasn't high pressure and respected our wants and needs with some great suggestions of her own (Crystal). That said, this was the most AWKWARD car shopping experience because the owner kept berating the employees in front of all the customers. He was polite to us until we wanted to know what we could get for our trade. Basically, the guy crunching the numbers (also very nice) was told to just let the computer do it's job. We were offered literally half price for what we paid for our 2016 showroom truck (all the bells and whistles), which was quite insulting. We were told that buying used was too much of a risk and the truck would be sent to auction, so they'd give us that value. Now, I wonder how a vehicle like ours in excellent condition and low mileage would be more risky than the vehicles Sneed Ford has purchased at auction, and many of them have lemon titles. Beware. We also understand that this is a business with 300 cars coming in monthly and money needs to be made. However, treating the customers like you're herding cattle is not good customer service.

Mr. Sneed himself came out and made the deal. Made it impossible to say no. The deal was too good.

When I contacted them with questions by email, the car apparently had already sold. They neither responded to my questions nor to let me know the car sold. Learned the car sold only by checking their website. Lack of responviveness not appreciated.

Good response....

After seeing this car online I reached out to the dealer and they were very helpful. After visiting with the dealer further I drove out and test drove the car and absolutely fell in love with it. Our salesman was extremely helpful and answered any and all questions about the car. My wonderful experience didn't stop there, the finance dept was also very helpful in getting us the best rate possible and got our payment right where it needed to be. If you are looking for top notch customer service, great cars that are reasonably priced, and great service after the sale, then look no further than Dennis Sneed Ford. As for myself, they made this the best car buying experience I've ever had and will definitely be a repeat customer.

Great

Great follow up

No haggling. Relaxed atmosphere

still thinking..waiting on insurance check. Great patience!

We drove out to see this white Fiesta ST. We were told it had sold two weeks before. No problem, we should have called first. I was still looking three weeks later and this car was still posted for sale. I contacted the dealer via Car Gurus and sure enough they called. They left a voicemail and wanted to talk about the car. Talk about what? The car had been sold 5 weeks before! Why is it still posted on several websites?

5 Star..

Not only responed immediate, set appointment, test drove, bought car. People, especially Rich Carnahan, took great care of us, and would recommend them to everyone.

Very knowledgeable about inventory

I used the online chat to find out more about the vehicle. After chatting with a sales rep I told him I would be at the dealership in 30 minutes to see the vehicle. When I arrived 30 minutes later someone had purchased the vehicle and was driving away in it. That would have been nice to know before I drove up there. On a side note the person I was chatting with online was helping another customer when I arrived. Another sales person was "helping" me, but he seemed inconvenienced by me instead of eager to help.

Super easy to work with. Love the no hassle, no hidden fees purchase. I live in NV and flew out to get the car. I was in and out of there in about an hour. They even picked me up at the airport in my new car.

I got a great deal on my car without haggling on the price. They were awesome to work with and there was a very "Down home" feel. No hidden agendas or manipulation. Crystal was awesome to work with! I will recommend this dealership to all of my friends. Best car buying experience I have ever had. I love my Flex!