Dennis Sneed Ford

Very friendly and helpful. They made the buying experience very easy.

very pleasant to talk to , did not end up working out a deal though

very good response time

Dealer offered us 6000 for our A-1 car which retail books for 12600. There car of course only qualifies for retail price. Find another dealership and don't waste your time!

Terrible I felt like the person that I was asking questions to would get mad. At one point he even said Oh my God like he was frustrated with me asking him things

The sales rep called right away and was available when needed. Provided answers in a timely manner.

They are in the running for my business. They have an inventory that meets my needs. If they would deal a bit more via digital communication I might purchase from them.

We would give our salesperson 4 or 5 stars because she was quite sweet, friendly and honest. She wasn't high pressure and respected our wants and needs with some great suggestions of her own (Crystal). That said, this was the most AWKWARD car shopping experience because the owner kept berating the employees in front of all the customers. He was polite to us until we wanted to know what we could get for our trade. Basically, the guy crunching the numbers (also very nice) was told to just let the computer do it's job. We were offered literally half price for what we paid for our 2016 showroom truck (all the bells and whistles), which was quite insulting. We were told that buying used was too much of a risk and the truck would be sent to auction, so they'd give us that value. Now, I wonder how a vehicle like ours in excellent condition and low mileage would be more risky than the vehicles Sneed Ford has purchased at auction, and many of them have lemon titles. Beware. We also understand that this is a business with 300 cars coming in monthly and money needs to be made. However, treating the customers like you're herding cattle is not good customer service.

Mr. Sneed himself came out and made the deal. Made it impossible to say no. The deal was too good.

When I contacted them with questions by email, the car apparently had already sold. They neither responded to my questions nor to let me know the car sold. Learned the car sold only by checking their website. Lack of responviveness not appreciated.

Good response....

After seeing this car online I reached out to the dealer and they were very helpful. After visiting with the dealer further I drove out and test drove the car and absolutely fell in love with it. Our salesman was extremely helpful and answered any and all questions about the car. My wonderful experience didn't stop there, the finance dept was also very helpful in getting us the best rate possible and got our payment right where it needed to be. If you are looking for top notch customer service, great cars that are reasonably priced, and great service after the sale, then look no further than Dennis Sneed Ford. As for myself, they made this the best car buying experience I've ever had and will definitely be a repeat customer.

Great

Great follow up

No haggling. Relaxed atmosphere

still thinking..waiting on insurance check. Great patience!

We drove out to see this white Fiesta ST. We were told it had sold two weeks before. No problem, we should have called first. I was still looking three weeks later and this car was still posted for sale. I contacted the dealer via Car Gurus and sure enough they called. They left a voicemail and wanted to talk about the car. Talk about what? The car had been sold 5 weeks before! Why is it still posted on several websites?

5 Star..

Not only responed immediate, set appointment, test drove, bought car. People, especially Rich Carnahan, took great care of us, and would recommend them to everyone.

Very knowledgeable about inventory

I used the online chat to find out more about the vehicle. After chatting with a sales rep I told him I would be at the dealership in 30 minutes to see the vehicle. When I arrived 30 minutes later someone had purchased the vehicle and was driving away in it. That would have been nice to know before I drove up there. On a side note the person I was chatting with online was helping another customer when I arrived. Another sales person was "helping" me, but he seemed inconvenienced by me instead of eager to help.

Super easy to work with. Love the no hassle, no hidden fees purchase. I live in NV and flew out to get the car. I was in and out of there in about an hour. They even picked me up at the airport in my new car.

I got a great deal on my car without haggling on the price. They were awesome to work with and there was a very "Down home" feel. No hidden agendas or manipulation. Crystal was awesome to work with! I will recommend this dealership to all of my friends. Best car buying experience I have ever had. I love my Flex!

The car I had inquired about had been sold before I got there but they had numerous great deals on the lot. My sales rep was awesome and easy to deal with.

The owner showed me the receipt he paid for it. added his mark up and we were done. both satisfied. thats how they all should be. I will buy there again.

Good

It was very good and easy. Not what you might expect from old days when took hours to maybe work out a deal. The car was competitive priced from the start.

Very nice to work with. Answered all questions and provided requested information promptly. Did not feel pressured.

The sale rep was forthcoming with information. He emailed additional information as well as the history of the vehicle to me for consideration.

The dealer was very unprofessional. I would buy a car before I buy a car from the dealer at Dennis Sneed Ford. Don't waste your time ! I give no stars , but had to put one to leave a comment

They didn't answer the questions I had on the car. They sent me general info that I already found online instead of the information I asked for. Never responded to my follow-up email about vehicle/damage history.

Great, and very easy to work with.

Car had been sold but they had another, same model, 10,000 higher mileage, $1,000 more. Had uneven tire wear on right front. This concerned me. I made an offer of $16,000 cash. They made counter offer of $16,750. I wanted a guarantee that the front end had no problem that caused the bad tire wear. I purchased another vehicle somewhere else.

It was a very good experience.

Quick response

I never got a response thru e mail when i did the online chat i never got a straight answer or the cars listed were sold

They were laid back, in some good ways, but in others, too laid back. For example, when I came to pay for and leave with the car, they hadn't done the kinds of things I would expect a dealer to do for a used car: change the oil, check the battery, fill the gas tank, etc. When I paid and said goodbye, they didn't drive the car up front, give me the keys, walk me out, etc. I had to ask where the car was and where the keys were. One guy, Barron, actually helped me out after I was looking for it; he drove it up front for me. I got a good car (so far) for a good price, but if you're expecting to be shown great customer service, people going out of their way to provide a pleasant experience as you spend tens of thousands of dollars, I'd say you'll be disappointed.

They really didn't have time to talk to me. low ball offers by email.

Great car at great price! Salesman Mr. Carnahan was fabulous. I pointed out a couple imperfections in the paint and Mr. Sneed took care of it right away. Differently would recommend this dealer!!!

they advertised a car that never had.

Very poor trade value. No negotiation on their car. Priced well over market value.

The owner bragged about his house, and the extravagant purchases of his family, which made me feel uncomfortable. The Sales associate was nice enough, knowledgeable about the cars. I decided against the main car I was interested because it had a structural accident. When the sales associate tried to find other similar cars, there seemed to be quite a few that had been in accidents. This is a dealbreaker for me, and it seemed odd that they had so many...but maybe that's normal? Overall, they weren't dishonest or unfriendly, but make sure and do your homework first.

Richard was great very patient.

Quick response from David Banks and very easy to deal with. Not too pushy. Would highly recommend him and the dealership.

Very quick response to my inquiry. Very professional and informative about the vehicle I was asking about.

Great deal. Upfront about all issues with vehicle. Robert Kept In Contact with me.

Couldn't make a deal - $500 off. Responded promptly to all requests for info.

Communication was extremely good throughout the process. Vehicle was as good as expected and thoroughly cleaned when I arrived to view and test drive. Salesman was very thorough explaining features of the vehicle.

Not good. Refused to deal at all. Basically told me to take it or leave it.

Responded with answers to questions

Baron is a great sales person and very friendly and knowledgeable about the Ford Products. He is a very honest sales person and I have made a new friend !!!

The truck was pulled from the lot before I went there deemed "unsafe" so, why was it offered? They did at least contact me & let me know it was no longer available.

David was the best and most helpful car salesman I have yet to find. He reached out to me because he found out what I was looking for. And had an option that worked out perfectly. David is the reason I will refer all of my friends and family to Dennis Sneed Ford. The vehicles are in imaculate conditions. I could ask for a better experience

Great customer service, no pressure

Great people, Chad got in touch with me and did a great job following up.

Excellent experience! !