Bill Vince's Bridgewater Acura

1231 US Highway 22
Bridgewater, NJ 08807

http://www.bridgewateracura.com

Sales: (908) 758-3743

Service: (877) 624-6097

Today 9:00am - 9:00pm

(Closed Now)

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Sales Reviews (77)

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mohan

Sep 23, 2017

Good

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Lois

Sep 18, 2017

They were horrible - I made an offer on the car -they forgot how much I offered - 3 different salespeople contacted me and each one was unaware of what the other one had said I was ready to buy the car but I didn't trust them after the way they handled the transaction

1 of 3 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Lois - Unsure how offering us thousands below our asking price considers us to be "horrible". The original asking price was $34,999 and the car was reduced to $30,899. According to CarGuru's our price of $30,899 is $696 below market value. Your offer was several thousands below market value price. Several employees did try to explain to you that the price was already discounted and you replied "I've bought a ton of cars before and never paid the asking price". And to say not to trust us after the way your transaction was handled is unfair because there was no transaction to

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Todd

Sep 12, 2017

Great communication

1 of 1 people found this review helpful.

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Mike

Sep 5, 2017

So far so good. My sales man Kaz was great. Picking up the car next week.

1 of 1 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Mike - Thank you very much for your 5 star review and kind words. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

GuruDBBJR

Sep 4, 2017

I recommend Tina, she is very experienced, friendly and made me feel like I was talking to family.

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Response from Bill Vince's Bridgewater Acura:

GuruDBBJR - Thank you very much for your 5 star review and kind words. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Mike

Aug 26, 2017

Very friendly to deal with.May deal with them in future.

1 of 1 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

John - Thank you very much for your 4 star review and kind words. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

John

Aug 12, 2017

Very good experience

1 of 1 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

John - Thank you very much for your 5 star review and kind words. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Gerrard

Aug 3, 2017

Went in and drove the vehicle home on the same day. Everyone on the dealership especially paul was so helpful and made it a good experience buying a car from them. I Highly recommend bridgewater acura.

2 of 2 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Gerrard - Thank you very much for your 5 star review and kind words. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your Subaru WRX STI Hyperblue for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Chris

Aug 3, 2017

I was contacted and politely informed that the vehicle was sold.

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Response from Bill Vince's Bridgewater Acura:

Chris - Thank you very much for your 5 Star review. Please keep us in mind for the future as we will as well. We are constantly getting new inventory every day.

Ryan

Jul 31, 2017

Jimi, showed me all the cars I wanted to see! Very informative and patient shop.. Definitely not trying to get rich off of people here, just some honest hard working salesman. Less than 45 minutes to make a deal here that we both could agree on.

1 of 2 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Ryan - Thank you very much for your 5 star review and kind words. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your vehicle for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Guru92D55

Jul 23, 2017

Quick responses, consistently checks up on you, but unwilling to work with your budget / disinterested sales person. The more I talk to the salesman of this dealership, the less I want to buy a car from them.

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Response from Bill Vince's Bridgewater Acura:

guru92D55 - We appreciate your feedback and are sorry to hear we could not come to an agreement in pricing with you. Off the bat we advertise our vehicles at aggressive prices online. We did everything we could do to make a deal happen with you. Car Gurus has the vehicle listed as a "Fair Deal" and only $359.00 above average. Respectfully, if you have a budget and are looking at a vehicle that is above it, is that our fault? If you wish to speak about this more in depth or have any questions or concerns please contact Michael Lasko the GSM at 908-704-0300 ext 158.

jeff

Jul 6, 2017

Experience was terrific. Sam my salesperson was helpful and always returned calls promptly during negotiations for the car I ultimately purchased. No pressure on the deal or financing.

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Response from Bill Vince's Bridgewater Acura:

jeff - thank you for your 5Star Review of us and congrats on the purchase of the SSR! We strive to make car buying as easy as possible. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Fred

Jul 3, 2017

Dealer response to my initial enquiry was prompt and kind enough.

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Response from Bill Vince's Bridgewater Acura:

Fred - thank you for your 4Star Review of us. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jay

Jun 15, 2017

Dealer has the car listed on site but stated it was sold and it's still listed on site. This is a scam just to get you to contact them

12 of 14 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Jay - We appreciate your feedback and understand your frustration. Unfortunately, we do not have any control over removing SOLD vehicles from third party websites like CarGurus when they are sold. If you check our dealership website ( www.bridgewateracura@gmail.com ) you will see the car is not showing for sale. What kind of "scam" would we be pulling to have a customer contact us on a vehicle we wouldn't be able to sell to them? We understand your time is valuable and so is ours. Again, we do appreciate your feedback but hope you realize that your frustration should be taken out on

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William

Jun 9, 2017

great customer service

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Response from Bill Vince's Bridgewater Acura:

William - Thank you for your kind words and 4 Star review

Mike

Jun 9, 2017

Excellent fast response

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Response from Bill Vince's Bridgewater Acura:

Mike - Thank you for your kind words and 5 Star Review

pbreen93

Jun 6, 2017

They sell their cars and purposely leave them online to lure you into a different one. Happened twice. Beware.

9 of 10 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

pbreen93 - We appreciate your feedback and understand your frustration. Unfortunately, we do not have any control over removing SOLD vehicles from third party websites like CarGurus when they are sold. If you check our dealership website ( www.bridgewateracura@gmail.com ) you will see the car is not showing for sale. We understand your time is valuable and so is ours. Again, we do appreciate your feedback but hope you realize that your frustration should be taken out on the 3rd party website provider for not properly updating their own website. If you wish to speak with us directly please con

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Bob

Jun 1, 2017

Didn't agree on pricing but they were prompt and professional.

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Response from Bill Vince's Bridgewater Acura:

Bob - We are sorry to hear we were not able agree on pricing but would like to thank you for your kind words. Please keep us in mind if you have any interest in other vehicles we may have in the future.

Jeremy

May 25, 2017

Top notch called for info took my information 5 minutes later approved when ya wanna pick it up thanks again

1 of 1 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Jeremy, thank you for your 5Star Review of us. We strive to make car buying as easy as possible. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Dan

May 11, 2017

Whent to see a Honda Odyssey. Asked them to send me pictures. Pictures looked good. Upon looking at vehicle there were dents and scratches and ripped Leather on the seats. They never tooled pictures of those areas and was told car was in great condition. So I drive over an hour to see the car and gave them my offer. I was told the sticker price is firm!!! On top of that they had the car overpriced by $3000. Very upset I wasted my entire morning at this dealer. First they try to hide damage and then try to rip me off. Will never go back

9 of 10 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Dan, we welcome our review platform to both positive and negative feedback. Your interest was for a 2008 Honda Odyssey with Navigation and DVD with 84k miles. A 9 year old vehicle driving just over 9k miles per year throughout it's lifetime. Clean Carfax, 2 Owners - last owned in NY. People today don't buy a minivan for its outside looks, but rather for the inside function. And the people driving them, have families, passengers and it gets used to the best functionality a minivan can serve. The car was online for $13,999 - CarGurus platform showed an Instant Market Value of $11,687 - and you m

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Julia

May 2, 2017

Received a call and email from Bridgewater. Unfortunately the vehicle I was inquiring about was over MSRP value and my loan office would not approve me for the car! Overall fast response and nice to work with

1 of 1 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Julia, first and foremost - thank you for allowing us the opportunity to work with you in the efforts to earn your business. We are terribly sorry that the banks/lenders were not able to approve you for the amount that you needed. With older low mileage cars - they do look at the loan to value amount. We hope that with the Niche Market/Inventory of cars we carry, that there will be another opportunity to assist you in the near/distant future. Please don't hesitate to keep us in the loop with your shopping. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Freestar_1140

May 1, 2017

Was no longer available by the time I heard back.

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Response from Bill Vince's Bridgewater Acura:

Freestar_1140 - thank you for your 4Star Review. We are sorry to hear that the vehicle of interest was no longer available for you - by the time we were able to connect. Are you able to contact us at 908-704-0300 ext 154 - ask for the Internet Sales Manager Tina S. I hope we can continue to assist you in finding a similar vehicle of interest - provided you're still in the market. We appreciate the opportunity, and thank you kindly for reaching out to us. I hope we can be of continued assistance. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Richard

Apr 29, 2017

Efficient, quick, and professional

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Response from Bill Vince's Bridgewater Acura:

Richard, thank you for your generous 5Star Review of us. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

EDDIEB73

Apr 28, 2017

The truck sold but they respond very fast

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Response from Bill Vince's Bridgewater Acura:

EddieB73 - thank you for your 5Star Review - although we would have loved the opportunity to assist you with your next Ram 1500, sorry that the vehicle had sold before your inquiry. If there's another opportunity for us to find you another or similar pick up truck - please don't hesitate to let us know your exact interests/needs. Michael Lasko, General Sales Manager 908-704-0300 ext 118

GuruL7WF

Apr 25, 2017

Made appointment to see a 2006 corvette I drove from toms river to Bridgewater to see the car sales man called to verify what time I would be there was told car was cleaned and ready, when I arrived car was out frount , I was looking at car salesman came out with someone else and asked me to move away from car and took the other guy for a test ride I drove one and a half hours to see this car is was ready to buy the car cash but he sold it to someone elce ,they do not honor there commitments I would NOT recommend this dealership

4 of 7 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

GuruL7WF, thank you for taking a moment to share with us your experience. Please note that it truly does affect us when a client has a bad experience. Regrettably, there isn't a fool-proof system for what had happened in your specific circumstance. We are a high volume dealership and we don't take "hold" deposits on a vehicle - just to secure availability for a scheduled appointment. We do make exceptions when sale price has been finalized, financing secured and a deal has been structured. The 2006 Corvette was online for $28,999 at the time of inquiry, "CarGurus Fair Deal $28,2

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Steve

Apr 21, 2017

No follow thru despite several emails after initial contact. Poor internet customer service.

4 of 4 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Steve, thank you for taking a moment to share your experience with CarGurus. With your initial inquiry you had asked what our very best pricing was. Taking a moment to review the mailout from our Internet Dept - it was very detailed/specific - including links to Carfax, the vehicle interest, asking what price would earn your business in addition to the logistics of taking delivery to California. We were unable to answer your question about if the car would pass California Emissions, at the time the car was being brought down for a client, which eventually did end up selling same day. We did al

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Mario

Apr 15, 2017

I went here because of the numerous great reviews. As they ran my credit i could simultaneously see on my credit app the hard hit almost instantly which is expected. The deal went sour in my head and i politely turned them down and said sorry to waste your time. When i left i sat in my car and called my fiance to inform her i didn't purchase the vehicle shortly after my notifications start to ding like crazy turns out they ran my credit for finance approval through 9! different finance agency!! Now i had a credit of 730 and it dropped by 2 points no big deal but the fact that i know they ran my credit after i left 9 separate hardhits in retaliation of me politely turning them down and the fact that i literally cant do anything about it is a big bummer and speaks volumes of the very major wronging these monster dealerships commit on a very polite innocent customer

6 of 6 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Mario, overall, it seems like you may have had a pleasant experience working with us. You didnt really detail or mention your Sales experience. We appraised your trade, finalized the figures on the Chrysler 300 and the interest rate/finance terms were contingent on the bank approval. It seemed to turn only after it was time to finalize a deal with the lenders. With your credit of 730, it's not just your score, but all things leading up to your score, that a lender/bank looks at. They look at your "history" and with having light credit, we called in the parameters of your negotiated d

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ida

Apr 9, 2017

Very good I like it

0 of 4 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Ida, thank you for taking a moment to review us with your 5Star CarGurus Rating, it means a lot to us, we truly value your opinion. We thank you for allowing us the opportunity to earn your business, and hope you enjoyed the overall experience - and you are currently enjoying your Ram 1500 pickup. Should you need anything, know that we are here for you. Welcome to the Bridgewater Acura Family. 908-704-0300 ext 118

Coreyskidoo

Apr 7, 2017

Great

0 of 5 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Coreyskidoo, our online reputation means a lot to us, and we cant thank you enough for taking a brief moment to rate us. Thank you for your 5Star Review, and we truly hope we were pleasant/professional working with you on the Chevrolet Suburban. We wish you all the best with your new vehicle and hope that there's another opportunity for Bridgewater Acura - in the near/distant future. Please don't hesitate to contact us - Michael Lasko, General Sales Manager 908-704-0300 ext 118

Siu

Mar 22, 2017

Good

0 of 5 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Siu, thank you for your 5Star GarGurus Rating. It means a lot to us! We hope that we were able to assist you with the Subaru WRX to the best of our abilities. If there's anything you may need from us in the near/distant future, we'd love to hear from you again. Please don't hesitate to call, email or come in. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Gil

Mar 9, 2017

Overall it was a good experience. Salesman was not pushy and allowed me to test drive the vehicle despite the fact that I was not committed to buying this particular car. Also stated a willingness to negotiate. However, I believe the vehicle was overpriced and not in the condition I wanted. Nevertheless, I would recommend this dealership based on their professionalism and how they deal well with potential customers.

3 of 3 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Gil, we certainly appreciate your 4Star Rating. As silly as it sounds ... "the feel of the wheel seals the deal" and if the car doesn't meet your needs/interests - there is no pressure to "sell" the car. I hope our courteousness, knowledge and diversity of inventory sold you on the dealership for your future needs! If you're still in the market for a Corvette, and it's just a matter of finding the best one for the best price, I hope we can continue to work with each other. Please let us know if there's anything else, we can be of assistance with. Michael Lasko - General Sal

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Chris

Mar 5, 2017

Very good

0 of 5 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Chris, thank you for your 5Star CarGurus Review. In a world where online reviews say a lot about an establishment, we appreciate you taking your personal time to share your positive experience working with Bridgewater Acura. On behalf of the entire staff, thanks and thanks again! It means the world to us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Dictator_472

Feb 21, 2017

Very nice

0 of 5 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Dictator_472, thank you for taking a moment to review us. It means the world to us that you would thank us with your 5Star. We believe in Customer Satisfaction Before, During and After the Sale - thank you for letting us prove this to you. If there's anything you'll ever need, please don't hesitate to contact us. Michael Lasko, General Sales Manager 908-704-0300 ext 118

Charles

Jan 26, 2017

Prompt helpful

0 of 5 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Charles, first and foremost, thank you for allowing us the opportunity to work with you. We hope to have exceeded your expectations to make the deal and the trip worthwhile for you. Thank you kindly for your 5Star CarGurus Review. Welcome to the Bridgewater Acura Family and if there's ever anything we may be able to assist you with, please let us know. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Michael

Jan 3, 2017

Nice

0 of 4 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Michael, thank you for taking a moment to review us, it does mean the world to us. We certainly appreciate your 5 Star CarGurus Review. If there's anything we may be able to assist you with in the near/distant future - please don't hesitate to contact us. Michael Lasko - General Sales Manager. 908-704-0300 ext 118

peter

Dec 20, 2016

Fast response

0 of 4 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Peter, thank you for your 4Star CarGurus reviews. We hope we were accommodating, helpful and if there's anything we can continue to assist you with, please don't hesitate to reach out to us and let us know. All the best, Michael Lasko, General Sales Manager 908-704-0300 ext 118

nelson

Dec 18, 2016

Price matched well with my needs, amazing staff. Were with me every step of the buying process. Will recommend to friends and family. Thanks guys.

1 of 2 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Nelson, thanks for taking a moment to rate us! We appreciate your feedback and are very thrilled to know you had a great experience! We look forward to your friends, family and referrals - if you trusted us to take care of you - you can trust us to take care of them! Hope you're enjoying your Scion FRS, drive it in good health and safety! On behalf of all of us here at Bridgewater Acura - Congratulations again and thank you for your patronage. Michael Lasko, General Sales Manager 908-704-0300 ext 118

Robert

Dec 11, 2016

Great time deal with. Adam was awesome, he made my car buying experience very easy. Would definitely go back!!

1 of 2 people found this review helpful.

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Response from Bill Vince's Bridgewater Acura:

Robert - Happy Holidays, and thank you so kindly for taking a moment to share your experience here with us. Welcome to the Bridgewater Acura Family. If there's anything we can assist you with in the near/distant future for Service/Parts needs, please don't hesitate to call, email or come in. On behalf of Adam and Bridgewater Acura Staff, all the best and Congratulations, drive your new car in good health and safety. Tina Stanislawczyk - Customer Relations/Internet Sales Manager. 908-704-0300

Bill

Nov 30, 2016

Dealership staff were friendly and helpful. The car I saw was not what I thought, entirely my fault. I am interested in another car they still have but per Guru pricing it's $6,500 over priced.

2 of 2 people found this review helpful.

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8happy

Nov 26, 2016

Emails and phone messages.....very nice and professional. No vehicle purchased as yet.

1 of 1 people found this review helpful.

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Bill

Oct 12, 2016

They are not willing to deal on this car. It is overpriced for this time of year. It will not sell quickly before winter being a sports car.

4 of 5 people found this review helpful.

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Carlos

Oct 8, 2016

This dealer was exceptional . Was treated well but overcharged 399.00 when all was said and done. So I advise to read everything before you sign. Bring your own calculator to add up the bill of sale.This way your not scammed.

7 of 8 people found this review helpful.

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Andrea

Sep 27, 2016

Quick response and bought the car.

0 of 3 people found this review helpful.

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dpk31

Sep 11, 2016

The dealer almost immediately contacted me after I sent the request thru carguru. I was able to setup an appt for test driving the car. He did give me a very good deal for the car but it didn't have navigation hence the deal didn't go thru with them. I was then looking for other cars. They did spend time to show me other cars with navigation but it was all going out of my budget. So finally I had to leave without any purchase. The complete experience was hassle free. They did not pressurize me to buy or look other cars in their inventory. But, the dealer did keep on giving follow up calls to see if I was still interested in this or other cars they had.

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Jerry

Aug 18, 2016

Purchased 2005 Corvette. Car was in excellent condition on the outside and interior. I had to take care of some repairs that cost me over $2700 plus had to purchase new tires due to some dry rot. Dealer reimbursed me for 1 tire. Stereo system was not working properly sound out of only 1 speaker. Was reimbursed for stereo and a small part of the other repairs $300. I was hoping that dealer would have done much better than $300. I realize car was purchased as is but with the excellent reputation of the dealer the should have done better.

2 of 2 people found this review helpful.

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Albert

Aug 13, 2016

Got back to me right away, but car was sold. The advertisement for the car is still on CarGurus to this day - August 13th - a full 3 weeks AFTER contacting them!

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Vincent

Aug 11, 2016

Satisfactory

Is this review helpful? Yes | No

ROB

Jul 6, 2016

Great customer service, good dealing with those guys.

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gary

Jul 4, 2016

Great dealership to work with. Fair prices, no outrageous mark ups. No pressure. Very competent and friendly staff. Would highly recommend them.

0 of 1 people found this review helpful.

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Patrick

Jun 17, 2016

The sales rep was very receptive to my wishes. I asked them to locate me a 2014-2915 yellow corvette with automatic transmission, spyder chrome wheels targa removable roof, gps 7 backup camera. When they locate the right corvette, they will contact me asap.

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Scott

Jun 8, 2016

I sent this dealer some questions and they have only replied by wanting me to call them instead of giving me information over the net.

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Jose

Jun 5, 2016

They got me approved..I'm happy about that but not happy about my monthly payment.other then that..I recommend bridge Acura to family and friend.. Thankx mario for the help

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Jeff

May 23, 2016

very nice but wanted a convertible as first choice

0 of 2 people found this review helpful.

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ROB

May 10, 2016

Great sales team called me right away and worked with me on my needs.

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Ron

May 6, 2016

Dealer is matter of fact - Take it or leave it attitude that they have left me not wanting to ever to business with them.

1 of 1 people found this review helpful.

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Dee

Apr 30, 2016

reached out to test drive car

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Response from Bill Vince's Bridgewater Acura:

Dee - thank you for taking a moment to review us with a 5Star. Your opinion, truly does matter to us! Please dont hesitate to contact us if there is anything we can continue to further assist you with. Michael Lasko General Sales Manager 908-704-0300 ext 118

William

Apr 11, 2016

Returned my phone call very quickly. Very Nice.

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Response from Bill Vince's Bridgewater Acura:

William - Thank you for your online review - we appreciate your 5 Star Rating. We truly hope we were able to provide you with great customer service. Thank you for allowing us the opportunity to work with you. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Tracy

Apr 9, 2016

My salesman Mario was fantastic. Very personable, knowledgable and easy to work with.

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Response from Bill Vince's Bridgewater Acura:

Tracy - thank you for your 5Star Review. We are pleased to hear that you had a pleasant and professional experience working with Mario Lisi and Bridgewater Acura. We appreciate your time in sharing your opinion of us. Michael Lasko, General Sales Manager 908-704-0300 ext 118.

Daytona98

Apr 3, 2016

good communications ! did not want to negotiate price at all !

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Response from Bill Vince's Bridgewater Acura:

Daytona98 - thank you for allowing us the opportunity to work with you and earn your business. Although we appreciate every opportunity, there are some deals we are not able to consider. We may have already been at our best/final. We may have not been able to consider your offer. Its never that we do not want to negotiate - then we'd never be able to sell cars. There may have been other variables/factors that would not allow us to. If there is still an avenue for us to work together - please call Michael Lasko General Sales Manager at 908-704-0300 ext 118 or Tina Stanislawczyk ext 154

Bill

Mar 20, 2016

Overpriced car and pushy salesperson. Very old school dealer

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Response from Bill Vince's Bridgewater Acura:

Bill - thank you for taking a moment to share with us your 1 Star Review. Your opinion of us truly does matter. Negative reviews provide us with an opportunity to address, identify and learn what we did wrong - to make the necessary changes to become better at what we do. I'd like to discuss with you if you'll allow us the opportunity - which vehicle you were interested in, and the details of your experience. It's not often we receive a 1 star for being an old school dealer with a pushy salesperson. Tina Stanislawczyk - Customer Relations Manager 908-704-0300 ext 154

Dennis

Mar 10, 2016

Not interested in negotiating

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Response from Bill Vince's Bridgewater Acura:

Dennis - thank you for taking the time to share your thoughts on working with us. We value every opinion - good, bad, neutral. We'll never refuse a fair and reasonable offer - afterall, it's our nature to sell cars. If we can chat - I hope we can continue the efforts to earn your business. Tina Stanislawczyk - Internet Sales Manager 908-704-0300 ext 154

3/25/16...Dennis, we haven't heard from you. Will you allow us the opportunity to address what had transpired from your visit here with us recently? I hope you'll consider speaking with me. Tina Stanislawczyk

judy

Mar 4, 2016

Excellent

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Judy, thank you for your 5 Star CarGurus review, we appreciate you taking the time to rate us. Your opinion of us, and your experience here with us mean alot to us. If there is anything we can continue to assist you with, kindly let us know. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Anthony

Feb 22, 2016

They tried their best to make a deal but was just out of my price range . Good sales team there .

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Anthony - thank you for taking a minute to share your experience with us. We appreciate your opinion. We'd like every opportunity to work with you. If there is still an opportunity - can you reach out to us? 908-704-0300 ext 154 for Tina - Customer Relations

Steiner72

Feb 12, 2016

Drove from Upstate New York to buy my car from them.. Very wonderful experience. My car was ready & in showroom condition.. I would send anyone there to buy a car.. They had us in and out in less then an hour..

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Steiner72 - thank you for your 5Star CarGurus Review. We certainly appreciate your time in working with us and truly hope you did have a wonderful experience. With your cooperation, we were able to expedite your process. We thank you so very much for the opportunity. Please dont hesitate to contact us at any time, and we thank you for your referrals. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Gisselle

Feb 7, 2016

Great

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Gisselle - thank you for your 5 Star Review - your opinion of us really means alot! We hope that we were able to exceed your expectations. If there is anything we can continue to assist you with, please dont hesitate to let us know. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Rafael

Feb 7, 2016

They were great helped me with all my needs

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Rafael - thank you for your 5 Star Review. We certainly appreciate the opportunity to assist you with your needs. We truly hope we exceeded your expectations with your car shopping/car buying process. Michael Lasko - General Sales Manager 908-704-0300 ext 118

smallad

Jan 29, 2016

Good

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

smallad - thank you for your 5 Star CarGurus Review. We appreciate you taking the time in doing this for us. If there is anything more we might be able to assist you with, please dont hesitate to reach out to us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

maxim

Jan 29, 2016

good

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

maxim - thank you for your 5Star CarGurus review. We appreciate you taking a brief moment to provide us with your feedback. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Tony

Jan 16, 2016

did hear from them but their sales group never called back

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Tony - thank you for your feedback. We are truly sorry to hear that a member of our team, did not call you back from a previous conversation. Can you give me a ring so that we can discuss what you may have been interested in - and how we can continue to assist you, if you are still considering? Tina Stanislawczyk - Customer Service/Internet Sales Manager 908-704-0300 ext 154

Kevin

Jan 1, 2016

Excellent

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Kevin, thank you for your 5 Star CarGurus Review about Bridgewater Acura. We certainly appreciate you taking a moment to share with us, your opinion and experience working with us. It truly does matter - thank you so very much and Happy New Year! Michael Lasko - General Sales Manager

Keith

Dec 22, 2015

Car on CarGurus is not for sale. Little confusing as why list a car that is not for sale. Nice car, but if I want to see cars that are not for sale I would go to a different site to see them

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Keith - thank you for your 4Star Review. We do apologize for any inconvenience we may have caused on your behalf. We try to remove vehicles for sale as quick as possible on all websites if/when a vehicle has been sold. There is a delay in refresh/inventory push with all of the vendors we are signed up with. If there is any other vehicle we might be able to assist you with, please call our Internet Sales Manager directly at 908-704-0300 ext 154 - Tina Stanislawczyk. Thank you again, and Happy New Year - Michael Lasko General Sales Manager 908-704-0300 ext 118

mike

Dec 16, 2015

Nice staff Time issue from me to meet the sales team my work won't allow 12 hour days mandated

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Mike - thank you for your 5 Star CarGurus Review. We appreciate your kind words, and hope that we've been consistent with offering great customer service for you. If there is anything we can continue to assist you with, please dont hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118. Happy New Year!

Mike

Dec 9, 2015

Dealership responded to my inquiry and gave me plenty of options and information. I traveled over 80 miles to buy a used 2013 Jeep Wrangler Unlimited MOAB from them. Couldn't be more pleased!

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Mike, thank you for your 5Star CarGurus Review. First and foremost, we appreciate the opportunity to work with you and that you were willing to consider traveling to meet with us. Wishing you all the best with your new 2013 Jeep Wrangler Unlimited MOAB. Happy Holidays to you and the Family. Michael Lasko, General Sales Manager. 908-704-0300 ext 118

NateH33

Nov 11, 2015

Poor communication. Made offer, never heard back until 5 days later when it was sold.

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Nate - thank you for your feedback. We had communicated with you on 11/2/15 with your offer - followed by an email same day that the car had been sold. And although you were not considering a visit with us until that weekend, we informed you immediately of the sold status as a courtesy and for customer service. A follow up email was sent 11/5/15 - 3 days later, asking if there was another vehicle interest you may consider. Not receiving, spam, deletions or technical issues are out of control, and we are sorry for that and any inconvenience. Should you wish to further discuss - Michael Lasko -

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Ayesha

Nov 9, 2015

I went to Acura of Bridgewater after having had a poor experience elsewhere. First off Sale Manager Tina had contacted me a few times playing phone tag and when we finally spoke she was kind and genuine even giving advise regarding my stuffy nose which initially kept me from going in. When I went in I worked with Scott who was very patient and very knowledgeable about the MDX. He showed me all of the functions of the vehicle and never pressured me either way. Long story short I purchased the MDX and before all the paperwork was done they even let me take it to go pick up my son(Scott's suggestion) from school and return to finish the paperwork. The Staff were friendly, their customer lounge is stacked with drinks and chips and a tv and comfy chair (as my children fell asleep there as I finished the transaction. I loved my experience, love my car and I will definitely recommend them to others.

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Ayesha, thank you for your 5 Star CarGurus Review. On behalf of Tina, Scott and the Bridgewater Acura Team - we are pleased to hear that you and the family have had a pleasant and professional car buying experience. Thank you for considering us with your car buying process and we wish you all the best with your new Acura MDX. Welcome to the Bridgewater Acura Family - please dont ever hesitate to contact us for any of you or your Acura's needs. Michael Lasko - General Sales Manager 908-704-0300 ext 118

michael

Oct 11, 2015

Great to deal with. Great experience. Would recommend them and definitely use them again.

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Michael - thank you for taking a moment to give us a 5Star CarGurus Review. I truly hope you did have a pleasant and professional experience - and we would certainly welcome any referrals you wish to send our way. Michael Lasko General Sales Manager 908-704-0300 ext 118.

Mark

Oct 8, 2015

Person that answered the phone was very helpful even though the car had already been sold

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Mark - thank you for taking a moment to rate us with a 5star for our customer service. Mark - if we still have an opportunity to assist you with a vehicle - can we continue our efforts to help? If there is a specific interest - maybe we can collect your info - to contact you if/when we have something come in - if we dont already have what you are looking for. Michael Lasko - General Sales Manager 908-704-0300 ext 118. Or contact Tina S - in my absence at 908-704-0300 ext 154

Read 24 old reviews

Beverly

Sep 6, 2015

Very professional.

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Beverly - thank you for taking a moment to rate us with Car Gurus. We certainly appreciate your 5Star Rating. I hope we were able to provide you with great customer service - our motto is BEFORE, DURING and AFTER the Sale. Should you need anything - Michael Lasko - General Sales Manager 908-704-0300 ext 118

Kirk

Aug 24, 2015

Bought car. Great service, great response, very professional.

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Kirk - thank you for taking a moment to comment about your experience here with Bill Vince's Bridgewater Acura. We are glad to know we were able to provide you with a 5Star Rating. Congratulations on your Acura Certified TSX Sport Wagon - drive it in good health and safety! Michael Lasko - General Sales Manager 908-704-0300 ext 118

Bpricej

Aug 1, 2015

Very Professional.

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Bpricej, thank you for the kind words. We hope you did have an overall - great car shopping/buying experience here with us. Michael Lasko - General Sales Manager 908-704-0300 ext 118.

David

Jul 14, 2015

excellent

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

David - thank you for sharing with us an excellent 5 Star review. We do pride ourselves in customer service - before, during and after the sale. Should you need anything from us moving forward, please dont hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Matt

Jun 25, 2015

Good

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Matt, Thank you for taking a minute to share with us - a positive online review. You left it short, sweet and right to the point. HaHa. Thank you again - from all of us at Bridgewater Acura. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Gil

Jun 8, 2015

Prior getting to the dealership I had told Mike the Manager in the used car dept. how much I was ready to pay for the car and if they couldn't do it just to let me know so I wouldn't waste their time and mine. I got there tryed the car everything was fine. Go to the office and told Will that I would like to purchase the car at 27500.00, he tells me that the price they selling it is firm. He went to get the manager Mike and he tells me the price is firm and that he never agreed to my 27500.00. He was pretty much calling me a liar and he was very rude and disrespectful. We all wonder some time why used car salesman have a bad reputTion , I got the perfect example this weekend. The car I was looking at has been sitting at the dealership since March and with and attitude like Mike it will probably sit there for another year, except if he doesn't get involve in the deal.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Gil - thank you for taking a moment to share with us your experience here with Bridgewater Acura. Michael L has been Used Car Manager with us for 11 years before his recent promotion to General Sales Manager for both New/Used Vehicles for the last 4 years. He comes to work every day with the same thought process - Customer Service Before, During and After the Sale - and to Sell Cars. CarGuru shows the vehicle you were interested as a "Fair Deal". It had reflected $1,013 BELOW Fair Market Value - in which you had vocalized to two members of our staff. With your acknowledgement of the

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Grace

Jun 2, 2015

Prompt but didn't bug me!

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Grace - thank you for taking a brief moment to share your experience here with us at Bridgewater Acura. We pride ourselves in excellent customer service and are pleased to hear we offered prompt and hassel free attention. If there is anything we can assist you with, please dont hesitate to contact us. Tina Stanislawczyk - Internet Sales Manager 908-704-0300 ext 154.

Jim

Apr 5, 2015

Excellent

Is this review helpful? Yes | No

Response from Bill Vince's Bridgewater Acura:

Apologies for the delayed response, but thank you for your 5 Star Review. We are pleased you had a pleasant and professional experience working with us. Michael Lasko - General Sales Manager. 908-704-0300 ext 118

Frank

Feb 1, 2015

Dealt with Tina...very nice young lady but found the car closer to home.

Is this review helpful? Yes | No

Freshta

Jan 19, 2015

My heart was set on my Acura ILX hybrid. So, I drove down from Northern Virginia. The dealer called me everyday until the day I drove up to let me know the car was still available. They were extrelmely kind and made the purchase super easy. They also worked out a great deal. I don't have a single regret yet.

Is this review helpful? Yes | No

Eddie

Jan 8, 2015

Great Dealer

Is this review helpful? Yes | No

Fred

Dec 3, 2014

Had a wonderful experience working with the used car division. Although the car I wanted to purchase was sold before I would view it, sales staff was very accommodating for someone willing to drive 4 hours to see a vehicle.

Is this review helpful? Yes | No

Patrick

Nov 3, 2014

Very informative and considerate.

Is this review helpful? Yes | No

kgorman5211

May 26, 2014

Confirmed on Sat vehicle was there. Arrived Monday at 9am after 2.5 hr drive and got excuse about vehicle in shop and not available to see. No apology from manager, just arrogance and sarcasm, and attempt to push a similar vehicle they have had on their lot for more than 6 months. Don't trust your car will there, and don't expect manager to attempt to serve the customer.

Is this review helpful? Yes | No

Brittany

May 18, 2014

Fine

Is this review helpful? Yes | No

Eric

Sep 19, 2013

Car purchased had problem not noted by dealer - should never been sold with clean car fax when problem existed

Is this review helpful? Yes | No

James

Sep 2, 2013

Decent deals on used sporty cars/sportscars here, but extremely hard nosed when it comes to negotiating on them. Had to travel 2 hrs to get here and made out ok, but could have done a little better. Also, I referred someone here who was treated poorly by a salesman that I vouched for....VERY embarrasing, to say the least. Questionable as to whether I'll return here for my next car.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Jul 4, 2013

Importantly, the customer service is extremely good, friendly and really trying to make it a good experience. They have answered questions and generally have been a pleasure to deal with.

Is this review helpful? Yes | No

Rich

Feb 2, 2013

Nice people. I didn't end up buying the car but they responded and scheduled a test drive. All the sales people were great!

Is this review helpful? Yes | No

kirk

Feb 1, 2013

Great service! Very helpful and patient w me. I found and purchased my new car there. With the help of the best salesman, John Neal. And best Ever Finance agent, Bryan Hansen.

Is this review helpful? Yes | No

glennhansen1

Nov 19, 2012

I didn't end up buying a car from Bridgewater. The price seemed fair and the car sounded good over the phone, but because of the cost and inconvenience to fly out from CA just to see the car, I decided against it. Wish they were in CA.. The sales person was VERY responsive, professional and cordial.

Is this review helpful? Yes | No

Floyd

Nov 11, 2012

Car wasn't avail

Is this review helpful? Yes | No

Don

Oct 2, 2012

When serviced before pickup the oil was over filled and blew out all over the engine compartment and my garage floor. Had to jack up car drain out oil and clean the bottom of car. Front end wobble showed up at 70 mph and had to have front tires balanced. Car was bought in New Jersey and I was expecting it ot be registered in Pa. as was discussed when making the final deal. Got a NJ title in the mail and had to pay the additional tax and new transfer fee,s to register in Pa. I agreed to an aditional 500 bucks to cover this when I made the deal for the car. Contacted Bridgewater about this to no avail. The car it self is a good solid machine, just not happy with the details.

Is this review helpful? Yes | No

david

Apr 19, 2012

Decent people, local dealer to me known for having decent deals. Car was way over priced, but it seems their used cars have been in recent months. Nice people, but would most likely never buy a car from them unless they worked and beat competitors price on older cars.

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