Bill Vince's Bridgewater Acura

1231 US Highway 22
Bridgewater, NJ 08807

http://www.bridgewateracura.com

Sales: (908) 758-3743

Service: (877) 624-6097

Today 9:00 AM - 9:00 PM

(Closed Now)

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Sales Reviews (93)

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Jul 12, 2018

Don

They answered the initial inquiry rapidly, follow up questions were ignored.

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Response from current dealership:

Don,

Not sure why we failed to answer your questions but maybe I can help. Not sure how that equated to a "1" star review but I'm here to assist in any way I can. Feel free to contact me directly.

Regards,
Michael Lasko GSM 908-704-0300 x118

Jul 12, 2018

Fred

The dealer didn,t let me see the cars l came for they said they were about to close it was 6.30 they close at 7 not good service I just gotten off work not good have not gone back shill looking

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Response from current dealership:

Fred,

So sorry to hear about this. We actually close at 6 pm and stayed late to accommodate some out of state customers who were in a bind. Our sales staff work in excess of 50 hours a week and nothing we would like more than to see them enjoy what's left of their Saturday with their family. If you'd like to return during regular business hours, it would our pleasure to serve you and show you as many cars as your heart desires. Again, my apologies and I look forward to meeting you!

Regards,
Michael Lasko GSM 908-704--0300 x118

Jul 3, 2018

Joseph

The Dealer representatives were professional, courteous and accomodating. It was an enjoyable experience.

1 people found this review helpful.

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Jul 1, 2018

Michael

Nice people, great service and very nice clean cars!

1 people found this review helpful.

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Response from current dealership:

Thank you very much for your 5 star review and kind words about our dealership. We scour the country for the finest sports cars, certified Acura's and special interest cars from all over the place. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your vehicle for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jul 1, 2018

Adam

I bought the car from out of state and they made the experience so simple and easy, I had my car within a week. These guys were great!

1 people found this review helpful.

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Response from current dealership:

Awww, Thanks soooo very much for your 5 star review and kind words about our dealership. it really does mean a lot to hear great feedback. We have revamped our website with an Express Storefront so you can pretty much buy a car from A-Z right online. Your time is valuable, why spend it all day at a car dealership? On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your vehicle for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-70

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Jun 23, 2018

GuruTY53P

I contacted several dealerships and bill Vince’s of Acura was the best! They helped out with everything over the phone and I just showed up and walked out with my Acura.

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Response from current dealership:

Thank you very much for your 5 star review and kind words about our dealership. We have revamped our website with an Express Storefront so you can pretty much buy a car from A-Z right online. Your time is valuable, why spend it all day at a car dealership? On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your vehicle for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jun 21, 2018

Ltgreco76

Got back to me very fast. very professional answered all my questions. I will be doing business with them shortly

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Response from current dealership:

Thanks for the great feedback. I look forward for the opportunity to earn your business. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jun 14, 2018

Amy

It was cool

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Response from current dealership:

Thank you very much for your 5 star review and kind words about our dealership. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your vehicle for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jun 9, 2018

GuruZN3G2

Reasonabley priced quality muscle cars

2 people found this review helpful.

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Response from current dealership:

Appreciate the kind words, We love what we do and aim to please. Again, Thank you very much for your 4 star review and kind words about our dealership. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your vehicle for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jun 4, 2018

Anna

Great people, get right down to business, no fooling around!! I got a great deal and an awesome vehicle!

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Response from current dealership:

Loving your review, why play games? Good deals, cool people and a smooth easy transaction is what you can expect buying a car here! Again, thank you very much for your 5 star review and kind words about our dealership. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your vehicle for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jun 2, 2018

butwait

Positive interaction, although I didn't end up buying the car.

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Response from current dealership:

Thank you very much for your 4 star review and kind words about our dealership. When the time is right and your looking to purchase, feel free to give us another try! On behalf of Bridgewater Acura, we are pleased to know we provided you with stellar customer service. We hope you enjoy your vehicle for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

May 14, 2018

Tom

Very responsive

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Response from current dealership:

May 12, 2018

GuruDXBN6

The vehicle I had requested more information had not arrived on site. The online person was extremely courteous. Pictures and more information about the vehicle will be forthcoming when it arrives.

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Response from current dealership:

Thank you very much for your 4 star review and the kind words about our dealership, let me know what we can do get that 5th star! On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your vehicle for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

May 8, 2018

Keith

Peter was a fantastic person. So easy to do business with. It was almost like we were visiting family. We got a good deal and my wife and I could not be happier.

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Response from current dealership:

Apr 28, 2018

paul

They were very helpful. I chise not to purchase the vehicle at that location only because I was looking at something else. They contacted me right away and followed up nicely.

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Response from current dealership:

paul - Thank you very much for your 4 star review and kind words about our dealership. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your vehicle for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Apr 27, 2018

Vanessa

Was not really too happy with their agents. They were rude, and disrespectful. They were also downgrading.

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Response from current dealership:

Vanessa - A manager had reached out to you regarding your review. It was explained that in order to purchase a vehicle you would need insurance and a co - signer. We would be silly not to want to earn your business and sell you a vehicle. If your situation should change please give us the opportunity to put a deal together with you.

Apr 23, 2018

GuruZY274

Good people

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Response from current dealership:

GuruZY274 - Thank you very much for your 5 star review and kind words about our dealership. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your vehicle for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Apr 22, 2018

Rexanne

Ended up buying a 2016 gt. Very friendly staff, make you feel at home, good communication. Would recommend for sure.

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Response from current dealership:

Rexanne - Thank you very much for your 5 star review and kind words about our dealership. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your GT for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Apr 14, 2018

jrshipe

Courteous and prompt. Internet sales Manager is on top of things.

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Response from current dealership:

jrshipe - Thank you very much for your 5 star review and kind words about our dealership. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your vehicle for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Apr 5, 2018

randy

Sales staff was knowledgeable and professional.

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Response from current dealership:

Randy - Thank you very much for your 5 star review and kind words about our dealership. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your vehicle for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Mar 19, 2018

Joe

Excellent service, smooth transaction.

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Response from current dealership:

Joe - Thank you very much for your 5 star review and kind words about our dealership. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your vehicle for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Mar 18, 2018

Brian

Sold as advertised

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Response from current dealership:

Brian - Thank you very much for your 5 star review. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Mar 5, 2018

John

Good dealership to work w/. Very quick transaction. Almost too fast. Did however show up w/ only 1 hour till closing. Had some issues with how to he vehicle was delivered but Kaz took care of resolving w/our hesitation. Would definitely buy from Kaz & Bridgewater Acura again.

2 people found this review helpful.

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Response from current dealership:

John - Thank you very much for your 5 star review and kind words about Bridgewater Acura and your experience with Kaz. We are pleased to know we provide you with stellar customer service. Once again thank you for your business and if there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Feb 21, 2018

Rosefam3

I drove over an hour to see their red 2017 subaru sti. It had a "clean" carfax. Once I got there and checked out the car for a while. I found the driver taillight cracked so I dug a little deeper to find that this car was hit pretty bad in the drivers rear. It was obviously repainted to try and hide it but they didn't do a good job. Once I told the salesman that it was definitely in an accident he said he would talk to the manager. He went in to talk to the manager Mike and I went to his desk to sit down. The manager never even came out to apologize to me which leads me to believe he knew about this. If he didn't know about it I would expect him to come out apologize and say something along the lines of " I'm so sorry, this is not how we do business and how can we make this right" but nothing at all. The salesman then asked if I was interested in anything else but at this point how am I to trust this dealership. Huge let down and will never go back here. I have since found the same exact car elsewhere for a great price. Bottom line be careful at this dealership. I hope no one gets scammed into buying this car.

5 people found this review helpful.

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Response from current dealership:

Rosefam3 - Just wanted to respond to this review although we had spoke on the phone a few weeks back. You were 100% right on this. We did have a 3rd party company come in and perform a thorough inspection of the vehicle. The report noted that there was in fact previous rear bumper repair done to the vehicle prior to our ownership. Although we try to provide the best of the best vehicles for our inventory, sometimes repairs do not show up on Carfax and other data reports therefore making it though for us. Again, we do apologize for your experience here and if there is anything we can do to hel

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Feb 21, 2018

WILL

Very professional and no hassle

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Response from current dealership:

Will - Thank you very much for your 5 star review and kind words about Bridgewater Acura. We are pleased to know we provide you with stellar customer service. Once again thank you for your business and if there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Feb 20, 2018

Jaret

Great environment good helpful knowledgeable people. Kaz and Scott were great and I got the car I wanted at a good price. No pushy sales people

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Response from current dealership:

Jaret - Thank you very much for your 5 star review and kind words about Bridgewater Acura and your experience with Kaz and Scott. We are pleased to know we provide you with stellar customer service. Once again thank you for your business and if there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Feb 15, 2018

edsmx5

Very quick response, honest answers, no high pressure follow-up.

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Response from current dealership:

edsmx5 - Thank you very much for your 5 star review and kind words about Bridgewater Acura. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jan 22, 2018

dave

He is very good salve man, I am still eating to price to be right, my price is 22000k five off including tax, DMV and all other charges.

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Response from current dealership:

Dave - Thank you for your 5 star review of Bridgewater Acura.

Jan 19, 2018

Bradley82CarGuy

Very helpful and informitive

0 people found this review helpful.

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Response from current dealership:

Bradley82CarGuy- Thank you very much for your 5 star review and kind words about Bridgewater Acura. We are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jan 16, 2018

Gilbert

Good, but left us with having to go to dmv and get my pa tags and pay the sales tax. On the phone I was told they take care of all that. Guess not. Car was clean and ready when we got there. Also, the salesman was nice.

1 people found this review helpful.

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Response from current dealership:

Glibert - Thank you very much for your 4 star review and kind words about Bridgewater Acura. Even with the minor miscommunication, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jan 13, 2018

Philip

They don't sound like they want to sell cars . They asked me to make an offer on the corvette I made an offer of 26000.00 they never made a counter offer.

3 people found this review helpful.

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Response from current dealership:

Phillip - We are a little curious as to why you have posted this review. Just because we could not sell our vehicle for what you offered you give us a 1 star review? What type of dealership would not want to sell a car? Did we insult you? Were we mean to you? You offered $26,000 on a Corvette that you haven't even seen or driven in person. I highly doubt that we did not contact you after however if you wish to discuss this review further and or would like to try to put a deal together please contact
Mike L directly @ 908-704-0300 ext 118

Jan 7, 2018

Guru5WTFM

Great and very nice, familiar environment, very professional

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Response from current dealership:

Guru5WTFM - Thank you very much for your 5 star review. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jan 5, 2018

James

They contacted me on time and was courteous.

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Response from current dealership:

James - Thank you very much for your 5 star review. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Dec 19, 2017

Anthony

great

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Response from current dealership:

Anthony - Thank you very much for your 5 star review. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Dec 8, 2017

Bob

The representative responded quickly and provided the necessary information regarding this vehicle. He indicated he will follow up with me should any cars similar to my interest I've become available. I would recommend this dealership and would most likely do business with them should I find a vehicle of my interest.

1 people found this review helpful.

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Response from current dealership:

Bob - Thank you very much for your 5 star review and kind words. We look forward to earning your business in the near future. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Dec 4, 2017

James

very helpful

2 people found this review helpful.

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Response from current dealership:

Dec 2, 2017

Jesse

Had a great car buying experience here they gave me a very fair trade in value for my car and gave me a great price on the 2012 Kona Blue boss 302! Didn’t have to deal with any arguing over prices they gave me a great deal

1 people found this review helpful.

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Response from current dealership:

Jesse - Thank you very much for your 5 star review and kind words. Congratulations on the purchase of the BOSS 302 and on behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Nov 4, 2017

Jeferson

Great dealer easy process to buy

1 people found this review helpful.

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Response from current dealership:

Jeferson - Thank you very much for your 5 star review and kind words. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Oct 29, 2017

z064me

they were very nice

1 people found this review helpful.

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Response from current dealership:

z064me - Thank you very much for your 5 star review and kind words. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Oct 26, 2017

Franciscoortiz

Haven't been there yet but there respons over website and on the phone was excellent very quickly and responsive they are truly professional

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Response from current dealership:

Franciscoortiz - Thank you for your 5 Star review and kind words. We look forward to meeting with you and earning your business. If you have any questions please feel free to contact Michael Lasko at 908-704-0300 ext 118.

Oct 24, 2017

Janusz

Very professional and helpful

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Response from current dealership:

Janusz - Thank you very much for your 5 star review and kind words. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Oct 22, 2017

Michael

The internet sales mgr. contacted me quickly. She was courteous and didn't make me feel pressured. Ultimately I chose a vehicle from a different dealership because it was more to my liking. Would deal with them again.

2 people found this review helpful.

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Response from current dealership:

Michael - Thank you very much for your 5 star review and kind words. Even though you did not purchase from us, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Oct 20, 2017

James

I was pleasantly surprised at the professionalism and dedication to customer service and the attention payed to every detail.The car was everything I was told it was and more.The salesman was very easy to work with and went the extra mile to ensure I was satisfied with the car and that my experience was an overall success.Thanks again" Kaz"

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Response from current dealership:

James - Thank you very much for your 5 star review and kind words. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Oct 9, 2017

Barron

Best experience ever!! The staff was very knowledgeable and friendly ! I would highly recommend this dealership !!!

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Response from current dealership:

Barron - Thank you very much for your 5 star review and kind words. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Oct 4, 2017

Robert

Excellent job by Bridgewater Acura. Very impressed with dealer. Had to drive a long way to get the car. Dealer had all paperwork ready and turned vehicle around quickly.

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Response from current dealership:

Robert - Thank you very much for your 5 star review and kind words. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Sep 26, 2017

Alvin

We never made a deal. But l was happy with the out come

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Response from current dealership:

Alvin - Thank you for your 4 Star review and kind words about our dealership.

Sep 23, 2017

mohan

Good

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Response from current dealership:

Mohan - Thank you For your 5 star review.

Sep 18, 2017

Lois

They were horrible - I made an offer on the car -they forgot how much I offered - 3 different salespeople contacted me and each one was unaware of what the other one had said I was ready to buy the car but I didn't trust them after the way they handled the transaction

3 people found this review helpful.

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Response from current dealership:

Lois - Unsure how offering us thousands below our asking price considers us to be "horrible". The original asking price was $34,999 and the car was reduced to $30,899. According to CarGuru's our price of $30,899 is $696 below market value. Your offer was several thousands below market value price. Several employees did try to explain to you that the price was already discounted and you replied "I've bought a ton of cars before and never paid the asking price". And to say not to trust us after the way your transaction was handled is unfair because there was no transaction to

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Sep 12, 2017

Todd

Great communication

1 people found this review helpful.

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Sep 5, 2017

Mike

So far so good. My sales man Kaz was great. Picking up the car next week.

1 people found this review helpful.

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Response from current dealership:

Mike - Thank you very much for your 5 star review and kind words. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Sep 4, 2017

Eric

I recommend Tina, she is very experienced, friendly and made me feel like I was talking to family.

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Response from current dealership:

GuruDBBJR - Thank you very much for your 5 star review and kind words. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Aug 26, 2017

Mike

Very friendly to deal with.May deal with them in future.

1 people found this review helpful.

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Response from current dealership:

John - Thank you very much for your 4 star review and kind words. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Aug 12, 2017

John

Very good experience

1 people found this review helpful.

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Response from current dealership:

John - Thank you very much for your 5 star review and kind words. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Aug 3, 2017

Gerrard

Went in and drove the vehicle home on the same day. Everyone on the dealership especially paul was so helpful and made it a good experience buying a car from them. I Highly recommend bridgewater acura.

2 people found this review helpful.

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Response from current dealership:

Gerrard - Thank you very much for your 5 star review and kind words. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your Subaru WRX STI Hyperblue for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Aug 3, 2017

Chris

I was contacted and politely informed that the vehicle was sold.

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Response from current dealership:

Chris - Thank you very much for your 5 Star review. Please keep us in mind for the future as we will as well. We are constantly getting new inventory every day.

Jul 31, 2017

Ryan

Jimi, showed me all the cars I wanted to see! Very informative and patient shop.. Definitely not trying to get rich off of people here, just some honest hard working salesman. Less than 45 minutes to make a deal here that we both could agree on.

1 people found this review helpful.

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Response from current dealership:

Ryan - Thank you very much for your 5 star review and kind words. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. We hope you enjoy your vehicle for many years down the road. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jul 23, 2017

Guru92D55

Quick responses, consistently checks up on you, but unwilling to work with your budget / disinterested sales person. The more I talk to the salesman of this dealership, the less I want to buy a car from them.

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Response from current dealership:

guru92D55 - We appreciate your feedback and are sorry to hear we could not come to an agreement in pricing with you. Off the bat we advertise our vehicles at aggressive prices online. We did everything we could do to make a deal happen with you. Car Gurus has the vehicle listed as a "Fair Deal" and only $359.00 above average. Respectfully, if you have a budget and are looking at a vehicle that is above it, is that our fault? If you wish to speak about this more in depth or have any questions or concerns please contact Michael Lasko the GSM at 908-704-0300 ext 158.

Jul 6, 2017

jeff

Experience was terrific. Sam my salesperson was helpful and always returned calls promptly during negotiations for the car I ultimately purchased. No pressure on the deal or financing.

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Response from current dealership:

jeff - thank you for your 5Star Review of us and congrats on the purchase of the SSR! We strive to make car buying as easy as possible. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jul 3, 2017

Fred

Dealer response to my initial enquiry was prompt and kind enough.

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Response from current dealership:

Fred - thank you for your 4Star Review of us. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jun 15, 2017

Jay

Dealer has the car listed on site but stated it was sold and it's still listed on site. This is a scam just to get you to contact them

12 people found this review helpful.

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Response from current dealership:

Jay - We appreciate your feedback and understand your frustration. Unfortunately, we do not have any control over removing SOLD vehicles from third party websites like CarGurus when they are sold. If you check our dealership website ( www.bridgewateracura@gmail.com ) you will see the car is not showing for sale. What kind of "scam" would we be pulling to have a customer contact us on a vehicle we wouldn't be able to sell to them? We understand your time is valuable and so is ours. Again, we do appreciate your feedback but hope you realize that your frustration should be taken out on

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Jun 9, 2017

William

great customer service

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Response from current dealership:

William - Thank you for your kind words and 4 Star review

Jun 9, 2017

Mike

Excellent fast response

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Response from current dealership:

Mike - Thank you for your kind words and 5 Star Review

Jun 6, 2017

pbreen93

They sell their cars and purposely leave them online to lure you into a different one. Happened twice. Beware.

10 people found this review helpful.

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Response from current dealership:

pbreen93 - We appreciate your feedback and understand your frustration. Unfortunately, we do not have any control over removing SOLD vehicles from third party websites like CarGurus when they are sold. If you check our dealership website ( www.bridgewateracura@gmail.com ) you will see the car is not showing for sale. We understand your time is valuable and so is ours. Again, we do appreciate your feedback but hope you realize that your frustration should be taken out on the 3rd party website provider for not properly updating their own website. If you wish to speak with us directly please con

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Jun 1, 2017

Bob

Didn't agree on pricing but they were prompt and professional.

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Response from current dealership:

Bob - We are sorry to hear we were not able agree on pricing but would like to thank you for your kind words. Please keep us in mind if you have any interest in other vehicles we may have in the future.

May 25, 2017

Jeremy

Top notch called for info took my information 5 minutes later approved when ya wanna pick it up thanks again

1 people found this review helpful.

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Response from current dealership:

Jeremy, thank you for your 5Star Review of us. We strive to make car buying as easy as possible. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

May 11, 2017

Dan

Whent to see a Honda Odyssey. Asked them to send me pictures. Pictures looked good. Upon looking at vehicle there were dents and scratches and ripped Leather on the seats. They never tooled pictures of those areas and was told car was in great condition. So I drive over an hour to see the car and gave them my offer. I was told the sticker price is firm!!! On top of that they had the car overpriced by $3000. Very upset I wasted my entire morning at this dealer. First they try to hide damage and then try to rip me off. Will never go back

9 people found this review helpful.

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Response from current dealership:

Dan, we welcome our review platform to both positive and negative feedback. Your interest was for a 2008 Honda Odyssey with Navigation and DVD with 84k miles. A 9 year old vehicle driving just over 9k miles per year throughout it's lifetime. Clean Carfax, 2 Owners - last owned in NY. People today don't buy a minivan for its outside looks, but rather for the inside function. And the people driving them, have families, passengers and it gets used to the best functionality a minivan can serve. The car was online for $13,999 - CarGurus platform showed an Instant Market Value of $11,687 - and you m

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May 2, 2017

Julia

Received a call and email from Bridgewater. Unfortunately the vehicle I was inquiring about was over MSRP value and my loan office would not approve me for the car! Overall fast response and nice to work with

1 people found this review helpful.

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Response from current dealership:

Julia, first and foremost - thank you for allowing us the opportunity to work with you in the efforts to earn your business. We are terribly sorry that the banks/lenders were not able to approve you for the amount that you needed. With older low mileage cars - they do look at the loan to value amount. We hope that with the Niche Market/Inventory of cars we carry, that there will be another opportunity to assist you in the near/distant future. Please don't hesitate to keep us in the loop with your shopping. Michael Lasko - General Sales Manager 908-704-0300 ext 118

May 1, 2017

Freestar_1140

Was no longer available by the time I heard back.

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Response from current dealership:

Freestar_1140 - thank you for your 4Star Review. We are sorry to hear that the vehicle of interest was no longer available for you - by the time we were able to connect. Are you able to contact us at 908-704-0300 ext 154 - ask for the Internet Sales Manager Tina S. I hope we can continue to assist you in finding a similar vehicle of interest - provided you're still in the market. We appreciate the opportunity, and thank you kindly for reaching out to us. I hope we can be of continued assistance. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Apr 29, 2017

Richard

Efficient, quick, and professional

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Response from current dealership:

Richard, thank you for your generous 5Star Review of us. On behalf of Bridgewater Acura, we are pleased to know we provide you with stellar customer service. If there's anything you may need us for, please don't hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Apr 28, 2017

EDDIEB73

The truck sold but they respond very fast

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Response from current dealership:

EddieB73 - thank you for your 5Star Review - although we would have loved the opportunity to assist you with your next Ram 1500, sorry that the vehicle had sold before your inquiry. If there's another opportunity for us to find you another or similar pick up truck - please don't hesitate to let us know your exact interests/needs. Michael Lasko, General Sales Manager 908-704-0300 ext 118

Apr 25, 2017

GuruL7WF

Made appointment to see a 2006 corvette I drove from toms river to Bridgewater to see the car sales man called to verify what time I would be there was told car was cleaned and ready, when I arrived car was out frount , I was looking at car salesman came out with someone else and asked me to move away from car and took the other guy for a test ride I drove one and a half hours to see this car is was ready to buy the car cash but he sold it to someone elce ,they do not honor there commitments I would NOT recommend this dealership

4 people found this review helpful.

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Response from current dealership:

GuruL7WF, thank you for taking a moment to share with us your experience. Please note that it truly does affect us when a client has a bad experience. Regrettably, there isn't a fool-proof system for what had happened in your specific circumstance. We are a high volume dealership and we don't take "hold" deposits on a vehicle - just to secure availability for a scheduled appointment. We do make exceptions when sale price has been finalized, financing secured and a deal has been structured. The 2006 Corvette was online for $28,999 at the time of inquiry, "CarGurus Fair Deal $28,2

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Apr 21, 2017

Steve

No follow thru despite several emails after initial contact. Poor internet customer service.

4 people found this review helpful.

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Response from current dealership:

Steve, thank you for taking a moment to share your experience with CarGurus. With your initial inquiry you had asked what our very best pricing was. Taking a moment to review the mailout from our Internet Dept - it was very detailed/specific - including links to Carfax, the vehicle interest, asking what price would earn your business in addition to the logistics of taking delivery to California. We were unable to answer your question about if the car would pass California Emissions, at the time the car was being brought down for a client, which eventually did end up selling same day. We did al

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Apr 15, 2017

Mario

I went here because of the numerous great reviews. As they ran my credit i could simultaneously see on my credit app the hard hit almost instantly which is expected. The deal went sour in my head and i politely turned them down and said sorry to waste your time. When i left i sat in my car and called my fiance to inform her i didn't purchase the vehicle shortly after my notifications start to ding like crazy turns out they ran my credit for finance approval through 9! different finance agency!! Now i had a credit of 730 and it dropped by 2 points no big deal but the fact that i know they ran my credit after i left 9 separate hardhits in retaliation of me politely turning them down and the fact that i literally cant do anything about it is a big bummer and speaks volumes of the very major wronging these monster dealerships commit on a very polite innocent customer

7 people found this review helpful.

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Response from current dealership:

Mario, overall, it seems like you may have had a pleasant experience working with us. You didnt really detail or mention your Sales experience. We appraised your trade, finalized the figures on the Chrysler 300 and the interest rate/finance terms were contingent on the bank approval. It seemed to turn only after it was time to finalize a deal with the lenders. With your credit of 730, it's not just your score, but all things leading up to your score, that a lender/bank looks at. They look at your "history" and with having light credit, we called in the parameters of your negotiated d

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Apr 9, 2017

ida

Very good I like it

0 people found this review helpful.

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Response from current dealership:

Ida, thank you for taking a moment to review us with your 5Star CarGurus Rating, it means a lot to us, we truly value your opinion. We thank you for allowing us the opportunity to earn your business, and hope you enjoyed the overall experience - and you are currently enjoying your Ram 1500 pickup. Should you need anything, know that we are here for you. Welcome to the Bridgewater Acura Family. 908-704-0300 ext 118

Apr 7, 2017

Coreyskidoo

Great

0 people found this review helpful.

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Response from current dealership:

Coreyskidoo, our online reputation means a lot to us, and we cant thank you enough for taking a brief moment to rate us. Thank you for your 5Star Review, and we truly hope we were pleasant/professional working with you on the Chevrolet Suburban. We wish you all the best with your new vehicle and hope that there's another opportunity for Bridgewater Acura - in the near/distant future. Please don't hesitate to contact us - Michael Lasko, General Sales Manager 908-704-0300 ext 118

Mar 22, 2017

Siu

Good

0 people found this review helpful.

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Response from current dealership:

Siu, thank you for your 5Star GarGurus Rating. It means a lot to us! We hope that we were able to assist you with the Subaru WRX to the best of our abilities. If there's anything you may need from us in the near/distant future, we'd love to hear from you again. Please don't hesitate to call, email or come in. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Mar 9, 2017

Gil

Overall it was a good experience. Salesman was not pushy and allowed me to test drive the vehicle despite the fact that I was not committed to buying this particular car. Also stated a willingness to negotiate. However, I believe the vehicle was overpriced and not in the condition I wanted. Nevertheless, I would recommend this dealership based on their professionalism and how they deal well with potential customers.

3 people found this review helpful.

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Response from current dealership:

Gil, we certainly appreciate your 4Star Rating. As silly as it sounds ... "the feel of the wheel seals the deal" and if the car doesn't meet your needs/interests - there is no pressure to "sell" the car. I hope our courteousness, knowledge and diversity of inventory sold you on the dealership for your future needs! If you're still in the market for a Corvette, and it's just a matter of finding the best one for the best price, I hope we can continue to work with each other. Please let us know if there's anything else, we can be of assistance with. Michael Lasko - General Sal

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Mar 5, 2017

Chris

Very good

0 people found this review helpful.

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Response from current dealership:

Chris, thank you for your 5Star CarGurus Review. In a world where online reviews say a lot about an establishment, we appreciate you taking your personal time to share your positive experience working with Bridgewater Acura. On behalf of the entire staff, thanks and thanks again! It means the world to us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Feb 21, 2017

Dictator_472

Very nice

0 people found this review helpful.

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Response from current dealership:

Dictator_472, thank you for taking a moment to review us. It means the world to us that you would thank us with your 5Star. We believe in Customer Satisfaction Before, During and After the Sale - thank you for letting us prove this to you. If there's anything you'll ever need, please don't hesitate to contact us. Michael Lasko, General Sales Manager 908-704-0300 ext 118

Jan 26, 2017

Charles

Prompt helpful

0 people found this review helpful.

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Response from current dealership:

Charles, first and foremost, thank you for allowing us the opportunity to work with you. We hope to have exceeded your expectations to make the deal and the trip worthwhile for you. Thank you kindly for your 5Star CarGurus Review. Welcome to the Bridgewater Acura Family and if there's ever anything we may be able to assist you with, please let us know. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jan 3, 2017

Michael

Nice

0 people found this review helpful.

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Response from current dealership:

Michael, thank you for taking a moment to review us, it does mean the world to us. We certainly appreciate your 5 Star CarGurus Review. If there's anything we may be able to assist you with in the near/distant future - please don't hesitate to contact us. Michael Lasko - General Sales Manager. 908-704-0300 ext 118

Dec 20, 2016

peter

Fast response

0 people found this review helpful.

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Response from current dealership:

Peter, thank you for your 4Star CarGurus reviews. We hope we were accommodating, helpful and if there's anything we can continue to assist you with, please don't hesitate to reach out to us and let us know. All the best, Michael Lasko, General Sales Manager 908-704-0300 ext 118

Dec 18, 2016

nelson

Price matched well with my needs, amazing staff. Were with me every step of the buying process. Will recommend to friends and family. Thanks guys.

1 people found this review helpful.

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Response from current dealership:

Nelson, thanks for taking a moment to rate us! We appreciate your feedback and are very thrilled to know you had a great experience! We look forward to your friends, family and referrals - if you trusted us to take care of you - you can trust us to take care of them! Hope you're enjoying your Scion FRS, drive it in good health and safety! On behalf of all of us here at Bridgewater Acura - Congratulations again and thank you for your patronage. Michael Lasko, General Sales Manager 908-704-0300 ext 118

Dec 11, 2016

Robert

Great time deal with. Adam was awesome, he made my car buying experience very easy. Would definitely go back!!

1 people found this review helpful.

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Response from current dealership:

Robert - Happy Holidays, and thank you so kindly for taking a moment to share your experience here with us. Welcome to the Bridgewater Acura Family. If there's anything we can assist you with in the near/distant future for Service/Parts needs, please don't hesitate to call, email or come in. On behalf of Adam and Bridgewater Acura Staff, all the best and Congratulations, drive your new car in good health and safety. Tina Stanislawczyk - Customer Relations/Internet Sales Manager. 908-704-0300

Nov 30, 2016

Bill

Dealership staff were friendly and helpful. The car I saw was not what I thought, entirely my fault. I am interested in another car they still have but per Guru pricing it's $6,500 over priced.

2 people found this review helpful.

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Nov 26, 2016

8happy

Emails and phone messages.....very nice and professional. No vehicle purchased as yet.

1 people found this review helpful.

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Oct 12, 2016

Bill

They are not willing to deal on this car. It is overpriced for this time of year. It will not sell quickly before winter being a sports car.

5 people found this review helpful.

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Oct 8, 2016

Carlos

This dealer was exceptional . Was treated well but overcharged 399.00 when all was said and done. So I advise to read everything before you sign. Bring your own calculator to add up the bill of sale.This way your not scammed.

8 people found this review helpful.

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Sep 27, 2016

Andrea

Quick response and bought the car.

0 people found this review helpful.

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Sep 11, 2016

dpk31

The dealer almost immediately contacted me after I sent the request thru carguru. I was able to setup an appt for test driving the car. He did give me a very good deal for the car but it didn't have navigation hence the deal didn't go thru with them. I was then looking for other cars. They did spend time to show me other cars with navigation but it was all going out of my budget. So finally I had to leave without any purchase. The complete experience was hassle free. They did not pressurize me to buy or look other cars in their inventory. But, the dealer did keep on giving follow up calls to see if I was still interested in this or other cars they had.

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Aug 18, 2016

Jerry

Purchased 2005 Corvette. Car was in excellent condition on the outside and interior. I had to take care of some repairs that cost me over $2700 plus had to purchase new tires due to some dry rot. Dealer reimbursed me for 1 tire. Stereo system was not working properly sound out of only 1 speaker. Was reimbursed for stereo and a small part of the other repairs $300. I was hoping that dealer would have done much better than $300. I realize car was purchased as is but with the excellent reputation of the dealer the should have done better.

2 people found this review helpful.

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Aug 13, 2016

Albert

Got back to me right away, but car was sold. The advertisement for the car is still on CarGurus to this day - August 13th - a full 3 weeks AFTER contacting them!

1 people found this review helpful.

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Aug 11, 2016

Vincent

Satisfactory

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Read 54 old reviews

Jul 6, 2016

ROB

Great customer service, good dealing with those guys.

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Jul 4, 2016

gary

Great dealership to work with. Fair prices, no outrageous mark ups. No pressure. Very competent and friendly staff. Would highly recommend them.

0 people found this review helpful.

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Jun 17, 2016

Patrick

The sales rep was very receptive to my wishes. I asked them to locate me a 2014-2915 yellow corvette with automatic transmission, spyder chrome wheels targa removable roof, gps 7 backup camera. When they locate the right corvette, they will contact me asap.

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Jun 8, 2016

Scott

I sent this dealer some questions and they have only replied by wanting me to call them instead of giving me information over the net.

1 people found this review helpful.

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Jun 5, 2016

Jose

They got me approved..I'm happy about that but not happy about my monthly payment.other then that..I recommend bridge Acura to family and friend.. Thankx mario for the help

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May 23, 2016

Jeff

very nice but wanted a convertible as first choice

0 people found this review helpful.

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May 10, 2016

ROB

Great sales team called me right away and worked with me on my needs.

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May 6, 2016

Ron

Dealer is matter of fact - Take it or leave it attitude that they have left me not wanting to ever to business with them.

1 people found this review helpful.

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Apr 30, 2016

Dee

reached out to test drive car

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Response from current dealership:

Dee - thank you for taking a moment to review us with a 5Star. Your opinion, truly does matter to us! Please dont hesitate to contact us if there is anything we can continue to further assist you with. Michael Lasko General Sales Manager 908-704-0300 ext 118

Apr 11, 2016

William

Returned my phone call very quickly. Very Nice.

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Response from current dealership:

William - Thank you for your online review - we appreciate your 5 Star Rating. We truly hope we were able to provide you with great customer service. Thank you for allowing us the opportunity to work with you. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Apr 9, 2016

Tracy

My salesman Mario was fantastic. Very personable, knowledgable and easy to work with.

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Response from current dealership:

Tracy - thank you for your 5Star Review. We are pleased to hear that you had a pleasant and professional experience working with Mario Lisi and Bridgewater Acura. We appreciate your time in sharing your opinion of us. Michael Lasko, General Sales Manager 908-704-0300 ext 118.

Apr 3, 2016

Daytona98

good communications ! did not want to negotiate price at all !

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Response from current dealership:

Daytona98 - thank you for allowing us the opportunity to work with you and earn your business. Although we appreciate every opportunity, there are some deals we are not able to consider. We may have already been at our best/final. We may have not been able to consider your offer. Its never that we do not want to negotiate - then we'd never be able to sell cars. There may have been other variables/factors that would not allow us to. If there is still an avenue for us to work together - please call Michael Lasko General Sales Manager at 908-704-0300 ext 118 or Tina Stanislawczyk ext 154

Mar 20, 2016

Bill

Overpriced car and pushy salesperson. Very old school dealer

1 people found this review helpful.

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Response from current dealership:

Bill - thank you for taking a moment to share with us your 1 Star Review. Your opinion of us truly does matter. Negative reviews provide us with an opportunity to address, identify and learn what we did wrong - to make the necessary changes to become better at what we do. I'd like to discuss with you if you'll allow us the opportunity - which vehicle you were interested in, and the details of your experience. It's not often we receive a 1 star for being an old school dealer with a pushy salesperson. Tina Stanislawczyk - Customer Relations Manager 908-704-0300 ext 154

Mar 10, 2016

Dennis

Not interested in negotiating

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Response from current dealership:

Dennis - thank you for taking the time to share your thoughts on working with us. We value every opinion - good, bad, neutral. We'll never refuse a fair and reasonable offer - afterall, it's our nature to sell cars. If we can chat - I hope we can continue the efforts to earn your business. Tina Stanislawczyk - Internet Sales Manager 908-704-0300 ext 154

3/25/16...Dennis, we haven't heard from you. Will you allow us the opportunity to address what had transpired from your visit here with us recently? I hope you'll consider speaking with me. Tina Stanislawczyk

Mar 4, 2016

judy

Excellent

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Response from current dealership:

Judy, thank you for your 5 Star CarGurus review, we appreciate you taking the time to rate us. Your opinion of us, and your experience here with us mean alot to us. If there is anything we can continue to assist you with, kindly let us know. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Feb 22, 2016

Anthony

They tried their best to make a deal but was just out of my price range . Good sales team there .

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Response from current dealership:

Anthony - thank you for taking a minute to share your experience with us. We appreciate your opinion. We'd like every opportunity to work with you. If there is still an opportunity - can you reach out to us? 908-704-0300 ext 154 for Tina - Customer Relations

Feb 12, 2016

Steiner72

Drove from Upstate New York to buy my car from them.. Very wonderful experience. My car was ready & in showroom condition.. I would send anyone there to buy a car.. They had us in and out in less then an hour..

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Response from current dealership:

Steiner72 - thank you for your 5Star CarGurus Review. We certainly appreciate your time in working with us and truly hope you did have a wonderful experience. With your cooperation, we were able to expedite your process. We thank you so very much for the opportunity. Please dont hesitate to contact us at any time, and we thank you for your referrals. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Feb 7, 2016

Gisselle

Great

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Response from current dealership:

Gisselle - thank you for your 5 Star Review - your opinion of us really means alot! We hope that we were able to exceed your expectations. If there is anything we can continue to assist you with, please dont hesitate to let us know. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Feb 7, 2016

Rafael

They were great helped me with all my needs

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Response from current dealership:

Rafael - thank you for your 5 Star Review. We certainly appreciate the opportunity to assist you with your needs. We truly hope we exceeded your expectations with your car shopping/car buying process. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jan 29, 2016

smallad

Good

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Response from current dealership:

smallad - thank you for your 5 Star CarGurus Review. We appreciate you taking the time in doing this for us. If there is anything more we might be able to assist you with, please dont hesitate to reach out to us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jan 29, 2016

maxim

good

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Response from current dealership:

maxim - thank you for your 5Star CarGurus review. We appreciate you taking a brief moment to provide us with your feedback. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jan 16, 2016

Tony

did hear from them but their sales group never called back

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Response from current dealership:

Tony - thank you for your feedback. We are truly sorry to hear that a member of our team, did not call you back from a previous conversation. Can you give me a ring so that we can discuss what you may have been interested in - and how we can continue to assist you, if you are still considering? Tina Stanislawczyk - Customer Service/Internet Sales Manager 908-704-0300 ext 154

Jan 1, 2016

Kevin

Excellent

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Response from current dealership:

Kevin, thank you for your 5 Star CarGurus Review about Bridgewater Acura. We certainly appreciate you taking a moment to share with us, your opinion and experience working with us. It truly does matter - thank you so very much and Happy New Year! Michael Lasko - General Sales Manager

Dec 22, 2015

Keith

Car on CarGurus is not for sale. Little confusing as why list a car that is not for sale. Nice car, but if I want to see cars that are not for sale I would go to a different site to see them

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Response from current dealership:

Keith - thank you for your 4Star Review. We do apologize for any inconvenience we may have caused on your behalf. We try to remove vehicles for sale as quick as possible on all websites if/when a vehicle has been sold. There is a delay in refresh/inventory push with all of the vendors we are signed up with. If there is any other vehicle we might be able to assist you with, please call our Internet Sales Manager directly at 908-704-0300 ext 154 - Tina Stanislawczyk. Thank you again, and Happy New Year - Michael Lasko General Sales Manager 908-704-0300 ext 118

Dec 16, 2015

mike

Nice staff Time issue from me to meet the sales team my work won't allow 12 hour days mandated

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Response from current dealership:

Mike - thank you for your 5 Star CarGurus Review. We appreciate your kind words, and hope that we've been consistent with offering great customer service for you. If there is anything we can continue to assist you with, please dont hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118. Happy New Year!

Dec 9, 2015

Mike

Dealership responded to my inquiry and gave me plenty of options and information. I traveled over 80 miles to buy a used 2013 Jeep Wrangler Unlimited MOAB from them. Couldn't be more pleased!

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Response from current dealership:

Mike, thank you for your 5Star CarGurus Review. First and foremost, we appreciate the opportunity to work with you and that you were willing to consider traveling to meet with us. Wishing you all the best with your new 2013 Jeep Wrangler Unlimited MOAB. Happy Holidays to you and the Family. Michael Lasko, General Sales Manager. 908-704-0300 ext 118

Nov 11, 2015

NateH33

Poor communication. Made offer, never heard back until 5 days later when it was sold.

1 people found this review helpful.

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Response from current dealership:

Nate - thank you for your feedback. We had communicated with you on 11/2/15 with your offer - followed by an email same day that the car had been sold. And although you were not considering a visit with us until that weekend, we informed you immediately of the sold status as a courtesy and for customer service. A follow up email was sent 11/5/15 - 3 days later, asking if there was another vehicle interest you may consider. Not receiving, spam, deletions or technical issues are out of control, and we are sorry for that and any inconvenience. Should you wish to further discuss - Michael Lasko -

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Nov 9, 2015

Ayesha

I went to Acura of Bridgewater after having had a poor experience elsewhere. First off Sale Manager Tina had contacted me a few times playing phone tag and when we finally spoke she was kind and genuine even giving advise regarding my stuffy nose which initially kept me from going in. When I went in I worked with Scott who was very patient and very knowledgeable about the MDX. He showed me all of the functions of the vehicle and never pressured me either way. Long story short I purchased the MDX and before all the paperwork was done they even let me take it to go pick up my son(Scott's suggestion) from school and return to finish the paperwork. The Staff were friendly, their customer lounge is stacked with drinks and chips and a tv and comfy chair (as my children fell asleep there as I finished the transaction. I loved my experience, love my car and I will definitely recommend them to others.

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Response from current dealership:

Ayesha, thank you for your 5 Star CarGurus Review. On behalf of Tina, Scott and the Bridgewater Acura Team - we are pleased to hear that you and the family have had a pleasant and professional car buying experience. Thank you for considering us with your car buying process and we wish you all the best with your new Acura MDX. Welcome to the Bridgewater Acura Family - please dont ever hesitate to contact us for any of you or your Acura's needs. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Oct 11, 2015

michael

Great to deal with. Great experience. Would recommend them and definitely use them again.

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Response from current dealership:

Michael - thank you for taking a moment to give us a 5Star CarGurus Review. I truly hope you did have a pleasant and professional experience - and we would certainly welcome any referrals you wish to send our way. Michael Lasko General Sales Manager 908-704-0300 ext 118.

Oct 8, 2015

Mark

Person that answered the phone was very helpful even though the car had already been sold

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Response from current dealership:

Mark - thank you for taking a moment to rate us with a 5star for our customer service. Mark - if we still have an opportunity to assist you with a vehicle - can we continue our efforts to help? If there is a specific interest - maybe we can collect your info - to contact you if/when we have something come in - if we dont already have what you are looking for. Michael Lasko - General Sales Manager 908-704-0300 ext 118. Or contact Tina S - in my absence at 908-704-0300 ext 154

Sep 6, 2015

Beverly

Very professional.

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Response from current dealership:

Beverly - thank you for taking a moment to rate us with Car Gurus. We certainly appreciate your 5Star Rating. I hope we were able to provide you with great customer service - our motto is BEFORE, DURING and AFTER the Sale. Should you need anything - Michael Lasko - General Sales Manager 908-704-0300 ext 118

Aug 24, 2015

Kirk

Bought car. Great service, great response, very professional.

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Response from current dealership:

Kirk - thank you for taking a moment to comment about your experience here with Bill Vince's Bridgewater Acura. We are glad to know we were able to provide you with a 5Star Rating. Congratulations on your Acura Certified TSX Sport Wagon - drive it in good health and safety! Michael Lasko - General Sales Manager 908-704-0300 ext 118

Aug 1, 2015

Bpricej

Very Professional.

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Response from current dealership:

Bpricej, thank you for the kind words. We hope you did have an overall - great car shopping/buying experience here with us. Michael Lasko - General Sales Manager 908-704-0300 ext 118.

Jul 14, 2015

David

excellent

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Response from current dealership:

David - thank you for sharing with us an excellent 5 Star review. We do pride ourselves in customer service - before, during and after the sale. Should you need anything from us moving forward, please dont hesitate to contact us. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jun 25, 2015

Matt

Good

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Response from current dealership:

Matt, Thank you for taking a minute to share with us - a positive online review. You left it short, sweet and right to the point. HaHa. Thank you again - from all of us at Bridgewater Acura. Michael Lasko - General Sales Manager 908-704-0300 ext 118

Jun 8, 2015

Gil

Prior getting to the dealership I had told Mike the Manager in the used car dept. how much I was ready to pay for the car and if they couldn't do it just to let me know so I wouldn't waste their time and mine. I got there tryed the car everything was fine. Go to the office and told Will that I would like to purchase the car at 27500.00, he tells me that the price they selling it is firm. He went to get the manager Mike and he tells me the price is firm and that he never agreed to my 27500.00. He was pretty much calling me a liar and he was very rude and disrespectful. We all wonder some time why used car salesman have a bad reputTion , I got the perfect example this weekend. The car I was looking at has been sitting at the dealership since March and with and attitude like Mike it will probably sit there for another year, except if he doesn't get involve in the deal.

2 people found this review helpful.

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Response from current dealership:

Gil - thank you for taking a moment to share with us your experience here with Bridgewater Acura. Michael L has been Used Car Manager with us for 11 years before his recent promotion to General Sales Manager for both New/Used Vehicles for the last 4 years. He comes to work every day with the same thought process - Customer Service Before, During and After the Sale - and to Sell Cars. CarGuru shows the vehicle you were interested as a "Fair Deal". It had reflected $1,013 BELOW Fair Market Value - in which you had vocalized to two members of our staff. With your acknowledgement of the

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Jun 2, 2015

Grace

Prompt but didn't bug me!

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Response from current dealership:

Grace - thank you for taking a brief moment to share your experience here with us at Bridgewater Acura. We pride ourselves in excellent customer service and are pleased to hear we offered prompt and hassel free attention. If there is anything we can assist you with, please dont hesitate to contact us. Tina Stanislawczyk - Internet Sales Manager 908-704-0300 ext 154.

Apr 5, 2015

Jim

Excellent

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Response from current dealership:

Apologies for the delayed response, but thank you for your 5 Star Review. We are pleased you had a pleasant and professional experience working with us. Michael Lasko - General Sales Manager. 908-704-0300 ext 118

Feb 1, 2015

Frank

Dealt with Tina...very nice young lady but found the car closer to home.

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Jan 19, 2015

Freshta

My heart was set on my Acura ILX hybrid. So, I drove down from Northern Virginia. The dealer called me everyday until the day I drove up to let me know the car was still available. They were extrelmely kind and made the purchase super easy. They also worked out a great deal. I don't have a single regret yet.

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Jan 8, 2015

Eddie

Great Dealer

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Dec 3, 2014

Fred

Had a wonderful experience working with the used car division. Although the car I wanted to purchase was sold before I would view it, sales staff was very accommodating for someone willing to drive 4 hours to see a vehicle.

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Nov 3, 2014

Patrick

Very informative and considerate.

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May 26, 2014

kgorman5211

Confirmed on Sat vehicle was there. Arrived Monday at 9am after 2.5 hr drive and got excuse about vehicle in shop and not available to see. No apology from manager, just arrogance and sarcasm, and attempt to push a similar vehicle they have had on their lot for more than 6 months. Don't trust your car will there, and don't expect manager to attempt to serve the customer.

1 people found this review helpful.

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May 18, 2014

Brittany

Fine

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Sep 19, 2013

Eric

Car purchased had problem not noted by dealer - should never been sold with clean car fax when problem existed

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Sep 2, 2013

James

Decent deals on used sporty cars/sportscars here, but extremely hard nosed when it comes to negotiating on them. Had to travel 2 hrs to get here and made out ok, but could have done a little better. Also, I referred someone here who was treated poorly by a salesman that I vouched for....VERY embarrasing, to say the least. Questionable as to whether I'll return here for my next car.

1 people found this review helpful.

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Jul 4, 2013

Importantly, the customer service is extremely good, friendly and really trying to make it a good experience. They have answered questions and generally have been a pleasure to deal with.

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Feb 2, 2013

Rich

Nice people. I didn't end up buying the car but they responded and scheduled a test drive. All the sales people were great!

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Feb 1, 2013

kirk

Great service! Very helpful and patient w me. I found and purchased my new car there. With the help of the best salesman, John Neal. And best Ever Finance agent, Bryan Hansen.

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Nov 19, 2012

glennhansen1

I didn't end up buying a car from Bridgewater. The price seemed fair and the car sounded good over the phone, but because of the cost and inconvenience to fly out from CA just to see the car, I decided against it. Wish they were in CA.. The sales person was VERY responsive, professional and cordial.

1 people found this review helpful.

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Nov 11, 2012

Floyd

Car wasn't avail

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Oct 2, 2012

Don

When serviced before pickup the oil was over filled and blew out all over the engine compartment and my garage floor. Had to jack up car drain out oil and clean the bottom of car. Front end wobble showed up at 70 mph and had to have front tires balanced. Car was bought in New Jersey and I was expecting it ot be registered in Pa. as was discussed when making the final deal. Got a NJ title in the mail and had to pay the additional tax and new transfer fee,s to register in Pa. I agreed to an aditional 500 bucks to cover this when I made the deal for the car. Contacted Bridgewater about this to no avail. The car it self is a good solid machine, just not happy with the details.

1 people found this review helpful.

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Apr 19, 2012

david

Decent people, local dealer to me known for having decent deals. Car was way over priced, but it seems their used cars have been in recent months. Nice people, but would most likely never buy a car from them unless they worked and beat competitors price on older cars.

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