BMW of Silver Spring

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3211 Automobile Blvd
Silver Spring, MD 20904

http://www.bmwofsilverspring.com

Sales: (877) 211-2764

Service: (877) 211-2764

Closed Today (Sun)

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Sales Reviews (7)

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Brent

Feb 10, 2016

Poor communication, bad coordination and questionable integrity.

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Raghavan

Feb 1, 2016

Don't include destination charges when quoting prices and higher interest rates.

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mark

Dec 16, 2015

did not have required vehicle. tried to offer substandard substitute

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Woodward

Dec 2, 2015

Responsive, fair and honest.

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Dayo

Nov 3, 2015

Bought with this dealer. Great overall experience.

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Elizabeth

Oct 24, 2015

Eric was a terrific salesman. Very responsive.

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Jim

Oct 13, 2015

Good response time. Helpful

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Read 37 old reviews

Carol

Sep 22, 2015

The General Mgr,, Mr. Fastman, Salesperson, Ms. Foster and Business Mgr., Ms. Collins made my buying experience a great one!

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TD

Sep 22, 2015

Good experience, no pressure to buy.

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frank

Aug 27, 2015

did a good job of follow up

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John

Aug 27, 2015

The interaction was good. I was asking for a price break on that vehicle. Which I'm not sure they even entertained. But it ended selling before things got too far into discussions. Overall, the experience was fine.

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Charli

Aug 22, 2015

Dealership took quite some time to contact me.

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ted

Aug 10, 2015

Very willing to accommodate schedules.

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Oliver

Jul 3, 2015

Kind welcome; fair deal; great service.

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Paula

Jun 4, 2015

Dealer was great to work with. Very open and honest.

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GG

May 5, 2015

Dealer was prompt, helpful, and forthcoming. They pleasantly and professionally addressed questions and took care of all details (e.g., shipping the vehicle, tags, etc.). And the car is a dream!

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john

Mar 21, 2015

Slow to answer

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Mike

Mar 13, 2015

Received a call a few days after my email inquiry I sent via the cargurus web site. Also received several emails from the dealer in follow up to my inquiry. Still communicating with the dealer via email. Bottom line: dealer has been responsive.

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Haris

Nov 28, 2014

The guy that called was very rude, and never understood what I wanted from a customer perspective. Didn't listen properly to my requirements, and seriously, didn't seem to care much.

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Reggie

Nov 23, 2014

Great service...

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Jim

Aug 29, 2014

dealer responded after five days and then offered low rate on trade in. I bought my car elsewhere

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Eve

Jul 31, 2014

went for a test drive only

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Neil

May 26, 2014

Very good rep. Good finance dept

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Layla

May 23, 2014

I am giving them four stars for timely responsiveness. I contacted them through the web (GURU). They responded to my inquiry about the price of a car I liked but the pricing did not agree with me. I cannot say more about this dealership because I did not have further interaction with them.

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kenneth

Mar 26, 2014

very responsive, polite and professional

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Tony

Mar 21, 2014

Inflexible

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Robert

Feb 4, 2014

Excellent customer service by all involved.

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carl

Dec 29, 2013

The enthusiasm and ease of completing the purchase and shipment slowed down once they got the deposit. The way they handled the tax and registration for Colorado held up the shipment and will make it difficult to complete the registration. You're on your own after you send the money!

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Mariam

Nov 1, 2013

Great experience

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Patricia

Jul 22, 2013

Brief email correspondence. Purchased elsewhere

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Michael

Jul 9, 2013

Car was listed as a manual shift, but after contacting dealer it was actually an automatic which we were not looking for.

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David

Apr 10, 2013

As an out of state buyer I found the Internet Sales manager to be very helpful and responsive. Finance manger on the other hand did not know how to work with out of state buyers.

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jamie

Apr 4, 2013

Karen Hubert was a pleasure to deal with. The entire staff at BMW Silver Spring were professional and made my buying experience easy and stress free. Great customer service!!!

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Lonnie

Mar 21, 2013

Dealer responded, setup appt, I test drove the vehicle and overall experience was great!!!

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Jim

Feb 26, 2013

Very professional, I would recommend this dealer very highly

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Herbert

Jan 28, 2013

Dealer provided excellent information even though we purchased a vehicle from another dealer. These folks were extremely helpful.

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Rob

Nov 29, 2012

excellent respone

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Fabian

Sep 4, 2012

Salesman was very knowledgable.

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Elton

Aug 16, 2012

Excellent customer relations. They are prompt in their responses and efficient.

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Br

Aug 13, 2012

Very responsive. Great customer service!

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H

Jul 19, 2012

The internet Sales manager contacted me promptly after my request was submitted through Cargurus. However we found a similar deal comparable with this prior to checking with Cargurus (also listed as great deal on Cargurus) closer to home, and ended up buying that car.

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Venu

Jul 18, 2012

Good deal

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Eleanor

Feb 14, 2012

Very NIce Still working with them.

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Mark

Nov 6, 2011

I got a general email back, they thought I was in the market for a BMW vs used car, no phone call

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