BMW of Silver Spring

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3211 Automobile Blvd, Silver Spring, MD 20904
Map & Directions

Sales: (877) 211-2764

Service: (877) 211-2764

Today 9:00am - 8:00pm
(Closed Now)
show business hours
Feb 10, 2016
Poor communication, bad coordination and questionable integrity.
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Feb 1, 2016
Don't include destination charges when quoting prices and higher interest rates.
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Dec 16, 2015
did not have required vehicle. tried to offer substandard substitute
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Dec 2, 2015
Responsive, fair and honest.
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Nov 3, 2015
Bought with this dealer. Great overall experience.
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Oct 24, 2015
Eric was a terrific salesman. Very responsive.
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Oct 13, 2015
Good response time. Helpful
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Sep 22, 2015
The General Mgr,, Mr. Fastman, Salesperson, Ms. Foster and Business Mgr., Ms. Collins made my buying experience a great one!
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Sep 22, 2015
Good experience, no pressure to buy.
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Aug 27, 2015
did a good job of follow up
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Aug 27, 2015
The interaction was good. I was asking for a price break on that vehicle. Which I'm not sure they even entertained. But it ended selling before things got too far into discussions. Overall, the experience was fine.
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Aug 22, 2015
Dealership took quite some time to contact me.
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Aug 10, 2015
Very willing to accommodate schedules.
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Jul 3, 2015
Kind welcome; fair deal; great service.
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Jun 4, 2015
Dealer was great to work with. Very open and honest.
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May 5, 2015
Dealer was prompt, helpful, and forthcoming. They pleasantly and professionally addressed questions and took care of all details (e.g., shipping the vehicle, tags, etc.). And the car is a dream!
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Mar 21, 2015
Slow to answer
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Mar 13, 2015
Received a call a few days after my email inquiry I sent via the cargurus web site. Also received several emails from the dealer in follow up to my inquiry. Still communicating with the dealer via email. Bottom line: dealer has been responsive.
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Old Dealer Reviews

Nov 28, 2014
The guy that called was very rude, and never understood what I wanted from a customer perspective. Didn't listen properly to my requirements, and seriously, didn't seem to care much.
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Nov 23, 2014
Great service...
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Aug 29, 2014
dealer responded after five days and then offered low rate on trade in. I bought my car elsewhere
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Jul 31, 2014
went for a test drive only
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May 26, 2014
Very good rep. Good finance dept
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May 23, 2014
I am giving them four stars for timely responsiveness. I contacted them through the web (GURU). They responded to my inquiry about the price of a car I liked but the pricing did not agree with me. I cannot say more about this dealership because I did not have further interaction with them.
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Mar 26, 2014
very responsive, polite and professional
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Mar 21, 2014
Inflexible
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Feb 4, 2014
Excellent customer service by all involved.
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Dec 29, 2013
The enthusiasm and ease of completing the purchase and shipment slowed down once they got the deposit. The way they handled the tax and registration for Colorado held up the shipment and will make it difficult to complete the registration. You're on your own after you send the money!
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Nov 1, 2013
Great experience
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Jul 22, 2013
Brief email correspondence. Purchased elsewhere
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Jul 9, 2013
Car was listed as a manual shift, but after contacting dealer it was actually an automatic which we were not looking for.
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Apr 10, 2013
As an out of state buyer I found the Internet Sales manager to be very helpful and responsive. Finance manger on the other hand did not know how to work with out of state buyers.
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Apr 4, 2013
Karen Hubert was a pleasure to deal with. The entire staff at BMW Silver Spring were professional and made my buying experience easy and stress free. Great customer service!!!
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Mar 21, 2013
Dealer responded, setup appt, I test drove the vehicle and overall experience was great!!!
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Feb 26, 2013
Very professional, I would recommend this dealer very highly
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Jan 28, 2013
Dealer provided excellent information even though we purchased a vehicle from another dealer. These folks were extremely helpful.
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Nov 29, 2012
excellent respone
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Sep 4, 2012
Salesman was very knowledgable.
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Aug 16, 2012
Excellent customer relations. They are prompt in their responses and efficient.
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Aug 13, 2012
Very responsive. Great customer service!
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Jul 19, 2012
The internet Sales manager contacted me promptly after my request was submitted through Cargurus. However we found a similar deal comparable with this prior to checking with Cargurus (also listed as great deal on Cargurus) closer to home, and ended up buying that car.
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Jul 18, 2012
Good deal
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Feb 14, 2012
Very NIce Still working with them.
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Nov 6, 2011
I got a general email back, they thought I was in the market for a BMW vs used car, no phone call
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