BMW of Mountain View

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150 E El Camino Real
Mountain View, CA 94040

Sales: (888) 393-7881

Service: (650) 200-0149

Today 10:00 AM - 7:00 PM
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Mileage: 43,758

Location: Mountain View, CA 94040

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All reviewers have been verified to have contacted this dealer – Learn More
Nov 23, 2017
Josumoran26
Everything was fine
Is this review helpful? Yes | No
Nov 2, 2017
They held the car for me, even though they did not have to, because we lost our home and vehicles in the Northern California Fires. We were treated well and the customer service is most excellent
Is this review helpful? Yes | No

Response from BMW of Mountain View:

Thanks so much for your feedback. We'll be sure to pass your comments and five stars on to the team. Feel free to stop by if you ever need any more help.
Sep 29, 2017
Got an initial quick response, then car wasn't ready to test drive and then I have not heard back about it being ready to try to test drive again. I had to email today to find out and have NOT heard back yet.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from BMW of Mountain View:

Thanks, Ron, for leaving us this response. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (650) 200-0149. We hope to hear from you.
Sep 20, 2017
Was good but dealt with 4 diffrent people when it should of been 1 no more than 2
Is this review helpful? Yes | No

Response from BMW of Mountain View:

Thank you very much for sharing these comments, Phil. We greatly appreciate your feedback and will take this into consideration as we work to improve our customer experience going forward. If you'd like to discuss this matter in further detail, please give us a call or feel free to drop by the dealership. We're always happy to help!
Sep 12, 2017
Athena_Shores
The staff at BMW of Mountain View was great. They responded to my inquiry right away. I ended up finding a BMW at another one of their sister dealerships in the Bay Area, however.
Is this review helpful? Yes | No

Response from BMW of Mountain View:

Thanks so much for the warm recommendation of the team here at BMW of Mountain View. Don't hesitate to call us if you ever need anything. Be safe on the road.
Jun 15, 2017
Bahman was amazing, and the entire staff was professional and courteous. Love to buy from them again!
Is this review helpful? Yes | No
May 9, 2017
Manny was my sales guy. He's great! He called me a couple minutes after I emailed my inquiry. I sent my brother in to evaluate the car since I live 100 mikes away. He loved the car. I came don the next day and bought it. They cleaned it up beautifully and I enjoyed driving it home. I recommend dealing with this dealership. They made it fun for me and I got exactly what I wanted.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 18, 2017
responded to my inquires but i never went to test drive a car
Is this review helpful? Yes | No
Apr 6, 2017
Horrible customer service. Find another dealer I sure won't do business with them. Never had anybody on phone for more than a week. Then excuses oh got sick, we tried to contact...then when I finally got someone on phone the car was sold. When I asked if they do read in, their answer was donate it. Kelly blue book value is $5000. Don't use this dealer
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 18, 2017
DHLcars
Excellent!!! very knowledgable and well presented!
Is this review helpful? Yes | No
Mar 18, 2017
Alex was great! If I had not already bought my car just as he found the one which fitted my description, I would most likely had bought from this dealer.
Is this review helpful? Yes | No
Feb 16, 2017
very good communication
Is this review helpful? Yes | No
Feb 12, 2017
The salesman was good but maybe could use a little more enthusiasm. I felt that my business didn't matter. After the sale he has been great and professional. I purchased the car and the finance forgot to give me the original copy of the sale contract. After days requesting it, I got a xerox copy since the original had been shredded.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Feb 9, 2017
WRX_3765
Yes. Have not visited yet but they got back to me quickly
Is this review helpful? Yes | No
Feb 5, 2017
Typical dealer incompetence - no one bothered to actually read what I wrote regarding seeing/test driving the car. Instead I got canned responses and dealers asking if I wanted to test drive other cars
4 of 4 people found this review helpful.
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Jan 13, 2017
We purchasesd the car because it was what we were looking for.
1 of 1 people found this review helpful.
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Jan 3, 2017
Love this dealership! They are all about taking care of you. I actually purchased/leased a 2017. Great deal, great people. They care about the experience you have and it shows. Great job!
Is this review helpful? Yes | No
Nov 7, 2016
Fantastic service everything was done in a professional manner with a smile on their face. Thank you so much Laura Blanc helping us with this car you've been great.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 25, 2016
Not very responsive. Good knowledge of options and lease terms.
Is this review helpful? Yes | No
Aug 29, 2016
liaqat
The salesman was knowledgeable and polite. If I buy - I will go to this dealership.
Is this review helpful? Yes | No
Jul 26, 2016
We received quick and accurate replies to our e-mailed questions. The car was ready at our appointment. the price and financing terms were appropriate, and we're now the proud owners of a 2015 BMW M235i convertible. The entire team at this dealership helped us in completing this purchase.
Is this review helpful? Yes | No
Jul 21, 2016
Bahman was great but the support staff made a 2 hour transaction into 3 hours.
Is this review helpful? Yes | No
Jul 18, 2016
Carinabrewer
Salesperson was very communicative. They did not have what I was looking for (older BMW with low miles), but the salesman was eager to help and would keep an eye out for me. I would do business with them in the future.
Is this review helpful? Yes | No
May 21, 2016
Maria_Mead
Eveything went really smoothly and we feel we got a great deal.
Is this review helpful? Yes | No
Apr 3, 2016
4MarcMarco
Worst car buying experience of my life after 2 weeks of owning the car I took the car back into their service department it stayed in service for one week and they weren't able to fix the problem I've called him several times they don't return their calls and ask to speak to the general manager he's out at a BMW conference in Las Vegas
Is this review helpful? Yes | No
Mar 1, 2016
Bahman (internet sales mgr) was very helpful. He has driven BMWs since the 1960s. Great source of info and experience!
Is this review helpful? Yes | No
Read 15 old reviews
Aug 7, 2015
Dealt with Eric and he did a good job. Nice respectful approach to the customers. No high pressures.
Is this review helpful? Yes | No
Jun 18, 2015
The sales person, called same day. Said the car had someone coming down. He followed up to say the vehicle was sold. All you could expect.
Is this review helpful? Yes | No
Apr 30, 2015
The dealer called back but the car price was way too high compared to the market price of similar cars.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 6, 2014
He called but not about what I asked for; then had to call me back. Then promised to keep checking and then nothing..,
Is this review helpful? Yes | No
Jun 27, 2014
The car was no longer available for awhile but the post was still up.
Is this review helpful? Yes | No
Jan 14, 2014
They have the wrong transmission type in their ad and in yours. I drove from Lake Tahoe to look at a car with misleading advertisment! I had all my questions written down when I called this dealership to make sure that everything was correct but the one question I didn't ask, Is this an automatic or manual transmission? Everyone makes mistakes, including myself.
Is this review helpful? Yes | No
Nov 4, 2013
I called about the car, they said come look at it, when I got there they said it was called, the insulted the trade in value of my little z3 m coupe. I went home. The same salesman called and said that the car I went to see WASN"T sold and come back to look at it.
Is this review helpful? Yes | No
Oct 26, 2013
Very stuck up, poor customer service. They think they're the world.
Is this review helpful? Yes | No
May 23, 2013
There was confusion on which sale guy would handle my appointment. Upon arriving at dealership, there was noone to get hold of. Overall it is a good dealership.
Is this review helpful? Yes | No
Dec 20, 2012
Borbet Michael is a great sales man; responsible & very polite; you can have a deal with him
Is this review helpful? Yes | No
Nov 7, 2012
craigos
Not great. Had an inspection lined up and the car was sold out from under me without any notification at all. Buyer beware.
Is this review helpful? Yes | No
Jun 27, 2012
Sales Staff were straight forward to deal with, no games. Just exprressed my terms and after minimal back & forth struck a deal and purchased the car. After purchase some minor issues arose with the cars safety check ( brakes) and the dealer followed through with the repairs. I feel the staff were highly responsive even though management initially pushed back. All and All a pleasurable experience with minimal drama. Cudos to the Sales staff and the Repair shop Manager. Thanks for a Great Car Buying Experience. Bud Starmer, Burlingame , California
Is this review helpful? Yes | No
May 7, 2012
NEVER got back to me - loser dealership!
Is this review helpful? Yes | No
Apr 22, 2012
Good email response and the car I purchased was as advertised.They were professional and easy to work with,willing to negotiate and finance fairly.
Is this review helpful? Yes | No
Mar 31, 2012
Very friendly internet sales manager
Is this review helpful? Yes | No

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