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BMW North Scottsdale
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18018 N Scottsdale Rd
Phoenix, AZ 85054
Sales: (877) 705-3214 |
Service: (877) 705-3226 |
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33.64860153198242
-111.9260025024414
Phoenix, AZ 85054
BMW North Scottsdale
18018 N Scottsdale RdPhoenix, AZ 85054
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Show older dealer reviews 41
CarGurus
https://www.cargurus.com
Angela
Nov 23, 2014
They were very helpful and professional. We were given a full tour
and treated like royalty, even though we were coming there to buy
a used car. They did everything they could to get us the best deal
and we walked away with a great hybrid car at 2000 below blue
book. I recommend this lot to all of my friends.
CarGurus
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Richard
Oct 31, 2014
The sales representative did not return my phone call and claimed
not to have received my voice mail. I made a separate trip out to the
dealer with my wife for her to see the vehicle only to have him act as
if he didn't know me and tell me the vehicle was already sold.
CarGurus
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Haider
May 16, 2014
Racist and arrogant sales team
including internet sales manager
and GM of sales. They sold my
car while I was in the dealership
making a deal on a car with keys
in my hand. Then showed me
another car and sold that too
before I could offer on it. Then
promise me a leased return next
week after a long hard argument
with their GM and they promised
me a 2012 BMW XDRIVE 50i to
which I sent two emails and 5
phone calls to confirm I am
buying it. Sales lady told me I
have dibs on it and it will be ready
in next two days and its getting
CPO status from workshop but
they sold the car next day without
informing me. It almost felt like
April fools day joke to me and my
wife. I think they have a very
racist attitude towards brown skin
customer. I felt out of place in
their dealership. I have never ever
been discriminated like this ever. I
buy cars every two year. Their GM
is as rude as their sales people.
Now I get where the team gets
their motivation.
CarGurus
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rugbygamer
Apr 1, 2014
We came to look at a Jeep Wrangler. I don't know why they had it in stock. Our Dealer was a completely rude. John (something), a guy from New York with a very bad attitude. He wasn't trying to sell the Jeep to us - he was trying to push us in to a sale. I just bought a 2011 Camaro at San Tan Ford a few months, and they were so awesome. They actually tried to work with us and make us a good deal. We would've bought from them again if they had a Jeep Wrangler.
So...John goes and get the financing manager ("Jeff or Jim") - and he proceeds to lecture my wife for 30 minutes about how they have to sell at this price and bla bla bla bla. I re-assured them I bought a 2011 Camaro about 2 months ago, I am very familiar with the process.
The last straw was when my wife said to them: "So there is nothing you want to do for us at all that help us make our decision to buy this Jeep?" (oh and btw, were putting 3k down and getting 3k for a trade-in as well). Both of them looked at us with a cocky grins and said no.
We both got up and walked out immediately.
CarGurus
https://www.cargurus.com
Claudia
Feb 10, 2014
This place is amazing. I have never been treated so good. These people go above and beyond what is expected from a car dealership. I will never buy another car from anyone, as long as i'm in Az. I dealt with Richard Mason, and he is great. THe finance dept as well, was awesome. No bullying or pressuring you. I told him what i wanted and didtnt want. And he said ok, and i was done. The whole process took about 1 hr. I highly recommend this place to anyone. Dont waste your time going to other dealerships. It is BMW, but they have other cars there. Dont be discouraged by the name. I give this place 10 stars. I'm still amazed with the experience.
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