BMW North Scottsdale

Great

They contacted me and car was sold

Car was not available however i was still contacted within minutes of my inquire.

They were very helpful and professional. We were given a full tour and treated like royalty, even though we were coming there to buy a used car. They did everything they could to get us the best deal and we walked away with a great hybrid car at 2000 below blue book. I recommend this lot to all of my friends.

Very Responsive and helpful in the process

The sales representative did not return my phone call and claimed not to have received my voice mail. I made a separate trip out to the dealer with my wife for her to see the vehicle only to have him act as if he didn't know me and tell me the vehicle was already sold.

Great service

Great!

When negotiations got serious, I was more than satisfied with the professionalism of salesman and BMW Genius at Chapman in Scottsdale.

Excellent response from dealer. Didn't end up buying from N. Scottsdale BMW, but would definitely consider it in the future

Salesperson was very helpful and professional in gathering the information I needed about the vehicle I was interested in.

Mark in sales was very helpful.

Dan and Marc are awesome folks to deal with. Good experience today when I bought my X5.

Racist and arrogant sales team including internet sales manager and GM of sales. They sold my car while I was in the dealership making a deal on a car with keys in my hand. Then showed me another car and sold that too before I could offer on it. Then promise me a leased return next week after a long hard argument with their GM and they promised me a 2012 BMW XDRIVE 50i to which I sent two emails and 5 phone calls to confirm I am buying it. Sales lady told me I have dibs on it and it will be ready in next two days and its getting CPO status from workshop but they sold the car next day without informing me. It almost felt like April fools day joke to me and my wife. I think they have a very racist attitude towards brown skin customer. I felt out of place in their dealership. I have never ever been discriminated like this ever. I buy cars every two year. Their GM is as rude as their sales people. Now I get where the team gets their motivation.

We came to look at a Jeep Wrangler. I don't know why they had it in stock. Our Dealer was a completely rude. John (something), a guy from New York with a very bad attitude. He wasn't trying to sell the Jeep to us - he was trying to push us in to a sale. I just bought a 2011 Camaro at San Tan Ford a few months, and they were so awesome. They actually tried to work with us and make us a good deal. We would've bought from them again if they had a Jeep Wrangler. So...John goes and get the financing manager ("Jeff or Jim") - and he proceeds to lecture my wife for 30 minutes about how they have to sell at this price and bla bla bla bla. I re-assured them I bought a 2011 Camaro about 2 months ago, I am very familiar with the process. The last straw was when my wife said to them: "So there is nothing you want to do for us at all that help us make our decision to buy this Jeep?" (oh and btw, were putting 3k down and getting 3k for a trade-in as well). Both of them looked at us with a cocky grins and said no. We both got up and walked out immediately.

To expensive for such older cars!

Best car buying experience I've ever had!

Horrible!! Posting Photos of Car dont have !!!

This place is amazing. I have never been treated so good. These people go above and beyond what is expected from a car dealership. I will never buy another car from anyone, as long as i'm in Az. I dealt with Richard Mason, and he is great. THe finance dept as well, was awesome. No bullying or pressuring you. I told him what i wanted and didtnt want. And he said ok, and i was done. The whole process took about 1 hr. I highly recommend this place to anyone. Dont waste your time going to other dealerships. It is BMW, but they have other cars there. Dont be discouraged by the name. I give this place 10 stars. I'm still amazed with the experience.

great respond

Richard was great to deal with

Heard back but I got the car I wanted before I could meet with them

I didn't end up working with them but the communication was great.

Very quick response. Professional.

Reply quickly to my questions on a car.

Overall excellent. I would highly recommend them.

Quick to follow up. Provided all the information I needed.

My questions were answered quickly and appropriately.

Sales man Jerry was awesome. Finance guy little pushy. But very happy with my new car.

Low stock and not great with follow up.

A friendly, no pressure, experience. Would refer to all our friends and family.

Very professional, bought my car through them and would recommend them to my family and friends.

Professional.

Best dealership in the valley!!!!!

Outstanding customer service......

0 stars I pulled up in a U Haul rental, surprise surprise, no one waited on me. Chapman on Orchid got my cash deal on a 2013 X3.

Dealer responded quickly!!

Dealer responded immediately and was very polite and professional.

Very helpful..

High pressure sales pitch, full of gimicks

We had a good test ride and they were helpful without being pushy. I decided to get a newer car from elsewhere, but had a good experience with this dealer looking at their used cars.