Thompson Lexus Willow Grove

They contacted me right away, sending me the best time to view the car. They have continued to check daily on me about car. This is a very good experience with the dealership.

Responded and helpful

I just wanted to say it was awesome. They went out the way to make sure I got financed. It was an awesome experience. Thank you. Everyone at time is Lexis and Willow Grove. You guys are a blessing.

Everyone was nice and we made deal fast. When we came in to sign the papers we were only there for about 40 mins. Definitely will recommend them to anyone.

Rapid response from dealer

Great service...I was guided expertly through the whole process and had a great experience from test drive to purchase.

The vehicle I inquired about was sold. They followed up immediately and had managers communicate later that day. Very responsive and professional

Quick to respond but very very slow to remove listing as vehicle had sold well before my call and listing continued to appear as available even after

best service. great customer service best relationship best care like a family would love to buy another car once comes my way. would suggest every one to take there business there will not regret ever ! Thanks Thompson Lexus

Excellent follow up on availability

Fast response

Called set up appointment to look at car saw 4 cars and chose one and purchased it the sa me day and brought it home so far so goid

It’s a good experience to bought this car.

So far I have positive response.

I had expressed an interest in an SUV at this dealership. Levi, one of there sales reps was very helpful. He responded immediately and continued to reach out during the process of making sure I had all the information and help that I needed. He was the only rep that was consistent in responding out of several dealerships that I had reached out to. Although we did not purchase the SUV I would definitely reach out to him again if they had something of interest. I would highly recommend Thompson Lexus of Willow Grove and Levi as the sales rep.

Very responsive and helpful!

Dealer responded promptly and was very courteous. I did in fact purchase this vehicle from the dealership.

It was very nice. No pressure for you to purchase their SUVs. They took their time to explain how the different functions should work with your purchase.

They were respond quickly

Excellent experience! Staff is very nice and makes you feel at home. Great selection and would buy from there again!!

Nice 2018 car for $37000, my credit 730, they still want $700/mo for 72 months. Wow. Very in responsive sales people.

Very good dealership and sells some really solid vehicles that you can buy in good faith.

Thompson Lexus Willow Grove level of customer service is top notch. Sam was the sales rep and he was fantastic- quick response time, prompt follow-up, listing price was accurate. They offered fair value for my trade-in and the price for the vehicle i was interested was excellent. I did not purchase a vehicle but, would highly recommend for anyone in the market.

Maria Bobkoff was a pleasure she’d made my experience purchasing my vehicle very easy and not pressured. She was very knowledgeable and helpful to answer all my questions. Made my purchase easy would recommend anyone interested in purchasing a Lexus to go to Willow Grove Lexus and ask for Maria Bobfoff.

Fantastic buying experience from inquiry to purchase! Big thanks to John, Tom, Michael and Luis! This is now my go to dealer and will be buying from them again in the future!

Wonderful very good service very explanatory

Quick response from dealer saying internet person would get in touch with me. I should have called them instead of waiting. I got an email a few days later to test drive the suv that was already sold. Seemed like there was a breakdown in communication on all three of us. The Manager, internet Patti and myself. I felt like I was trying to sell the suv to myself. Very lackluster limp handshake kind of experience.

Very expensive. Poor customer service

We are still looking, but they contact us regularly and are as helpful as possible. Very persistent in keeping in touch

Great dealership, great people, great experience. I recommend them highly.

Great follow up and generous with their time. Courteous and easy to do business.

They were friendly, prompt, informative, professional and a pleasure to deal with!!! Recommend them highly

Very nice people, really interested in helping with out being pushy. I asked for photos and they sent them like 20 min later. If I lived closer, I would visit them.

Car was already sold, but dealer was in contact very quickly. And was very nice on phone.

Awesome people

Vehicle was sold but Trish found another in their inventory that suits me perfectly with a 6 month unlimited miles warranty. Top class dealership!

Great! Would do all over again if given the opportunity.

I was looking at a vehicle on here and made a inquiry and they contacted me kinda quick the car was sold but that's ok maybe I will see another

Great communication!

Everything was done extremely well!

Personable and professional. Staff spent time explaining the vehicle features and I did not feel rushed. However, the wait time for securing financing was exceptional long given the fact that I had my banks pre-approval for a loan.

A rep from the dealership contacted me regarding my interest in one of their Lexus vehicles. I live 75 miles away from the dealership and in lieu of a long drive to Pa., he gave me a great overview of the vehicle, its history and the work done by the dealership to make it ready for sale. Although we couldn't get to an agreeable sales price, the rep was honest and upfront about the vehicle and I wouldn't hesitate to deal with them should another vehicle become available.

Good

Very poor communications. They never answered my questions via email. They wanted me to schedule a test drive for the car which was already sold by them at the auction. Shame on you.

The car is getting put through the shop before they will have anyone look at it. This is nice because I would rather it be tested to make sure that it is sound before I drive the distance for a test drive. Price is excellent. Looking forward to the test drive once the car is out of the shop.

Worked with me on price to get where I wanted. Only negative is the same as with all car deals Time

Stress free buying process. Great dealership.

Good

They responded very quickly, but car sold before I could get there.

Purchased my used Lexus from Thompson in Willow Grove. I found it on car guru. Beautiful car, beautiful facility, great sales people. A very good experience.

Hi. My experience was very good.the information they provide was satisfying

I love my new car.

Made me feel as if couldn't afford Certain vehicles. Judge me be for asking My name. And was Asking several times about money. Didn't know the difference between fully loaded. & loaded. Did not tell me about any other vehicles because he thought I couldn't afford. Was a real Sad experience. Judge a book by its Cover!

Very nice and friendly

Good communication

Great dealership, Elizabeth was my contact from there and she handed me over to Mike who gave me a great deal on the Tahoe after trading in my truck for it. Great dealership!

Good experience sale men knee was very honest and up front with me about my cituation!

nice service

Quick response. Less pressure too......

Quick responses

Wonderful new showroom with exceptional care for the customer

Great dealership and very easy to work with regarding a purchase. Would recommend them for a future purchase. Sales representative Knee (probably didn’t spell it correctly) very knowledgeable and professional.

We was texting back and forth, me and the sales advisor. He responded as quickly as I believe he could,, it’s a little different when you are texting compared to speaking on the phone.

Gary was great!

Nichol was the best

They were very helpful.

Unfortunately, an unpleasant experience. I received an email from a salesperson after corresponding back and forth about three times as follows: "I am sorry, you will not receive another email from me (last portion underlined...." I thought that be receiving this message, I had not responded to her quickly enough. I explained that I am very busy and am not in a hurry to purchase a used Toyota Camry. I contacted her sales manger to let him know that I was sorry for bothering them and that I would no longer contact them in my search for a used vehicle. The sales manager responded that the email was not worded properly and that they would like to have my business. Not sure what really happened, but I choose not to deal with the dealership in the future.

Very good at responding and seeing what you are looking for

Efficient and good customer service .

They contacted me right away. They answered every question I had. Everyone was professional and curteous towards me. They are willing to do whatever it takes to get you the car you want!

Dealing with Gary at Lexus willow grove was a great experience. I got the truck I wanted and plan to do more business with them. Thanks

Nichols is excellent

We immediately were contacted by Nghia Trung. He answered every question promptly and professionally. Our time with Nghia and the Thompson Lexus team was all positive and very enjoyable. I highly recommend Thompson Lexus Willow Grove

I had a very positive experience at Thompson Lexus. I was looking to replace a car that I had had for fifteen years, but it was recently totaled in an accident. The car dealers were very patient with me since I had to wait for the insurance money to come through. They held the car for me and actually released it prior to the check came through.

My experience with Thompson Lexus was good the employees was very helpful to me and if Thompson Lexus employees continue in that professional manner they will be on top keep Thompson Lexus

The sales manager Joe was very professional. He was straight to the point. He didn't play the dealer game. He offered me different scenarios to bring the price down. Unfortunately the deal didn't work out because of various reasons.

They Are Great