-
Today 7:00 AM - 5:00 PM (Closed now)
- Make Service Appointment
- View Current Service Specials
Stone Mountain Toyota
About Us
At Stone Mountain Toyota, we go above and beyond to provide you with everything needed for finding the right vehicle to fit your personality and driving needs. Here, you'll experience the long lasting value of the reputable Toyota brand, but you may still be wondering what is it that makes our dealership a stand out choice from the rest: Competitive Prices - No matter what your current credit situation is, we cater to drivers of all credit scores. We offer various finance specials & lease specials, and are one of the few dealerships serving the Atlanta area to provide no money down pre-approvals with substantially low monthly payments.
-
Today 9:00 AM - 8:00 PM (Open now)
-
4220 Stone Mountain Highway
Lilburn, GA 30047
Our Amenities
- Free Shuttle Service Within 10 Miles
- Free Loaner Cars with Scheduled Appointment
- Express Maintenance
- Factory Certified Technicians
- 72 Hour Exchange Program
- Customer Service Lounge with Refreshments & Flat Screen TVs
- State of the Art Service & Collision Center
- We Repair All Makes & Models
Media
Service Info
Service Hours
Dealer Reviews
In order to review a dealer on CarGurus, you agree that:
- You have contacted the dealership
- You are not at the dealership or with a dealership associate
- You are not an employee or associate of the dealership
A verification code has been sent to you. Enter it below to continue.
All reviews are verified visits to the dealer. –
Learn More
Jul 2, 2025
quick and responsive, professional!
Apr 11, 2025
Good service and response
Apr 6, 2025
Good
Mar 16, 2025
Great and quick response. Although I eventually went with another purchase, they were fantastic to work with.
Feb 4, 2025
Horrible. Had me confirm my appointment for that day & i get there & they are closed. The car i was interested in was out, so i got to see it. I drove an hour to get there. Spoke to someone on phone next day about the car & didn’t want to work out a deal.
Show older dealer reviews 207
Jan 2, 2024
Five stars for the sales staff employees I worked with on my visit and test drive.
Zero stars for their leadership/ownership on their used car online listing price policy vs. the
actual price onsite once you get there. The "price" is not the "price". Shopper beware!
Get the actual price with their multiple dealership add on fees before you spend hours
here like I did.
Quick response when I inquired about the car! Kia was very nice! My daughter was greeted by Dara who took care of my daughter only 25 unlike many other shady characters on this hunt! Lost a star for the silly $1200 safety inspection fee, but great service, sealed a deal within a few hours! Happy customer overall! 48k later!
Sales team was responsive. No ones fault but played phone tag for a couple days. By the time we connected had made a deal at another store. When I spoke to the sales person they asked if we were still interested and I told her no but thanks for reaching out. She hung up on me mid sentence. Rude. Will not consider next time in the market.
I was ready to buy at the advertised price + usual fees and tax. They texted on a Saturday. I texted back questions Saturday, no response. I texted Monday morning, no response. I called Monday, spoke to a manager who said a salesman would call. They texted Tuesday and sent a NEW price that included a $2000 "market adjustment" and a $1600 "safety inspection." I did not agree to their new price. Salesman offered price of "$34000 out the door" including all taxes, fees and delivery. He would not tell me when the car would be delivered until I wired the money.The sales manager had said there was a shortage of drivers so it may be a week. Salesman said 1-2 days. I agreed to the $34,000 offer. He then called me and said his boss would not agree to $34,000, and wanted $34,500. I said no. He called back 10 minutes later and said $34,250. I said no again. I never heard back. I think they are dishonest with their advertised price. Read everything if you choose to deal with them.
Mar 26, 2022
Contacted quickly but didn't make the deal
They were prompt to return a call. However, the dealer fee of $995 & The Toyota $1295 safety inspection fee came with no guarantees, but sure added to the overall price. Also if you put $ down with a credit card to hold the vehicle, just plan on using it to pay down by& not getting that refunded back promptly. Went ahead &filed a dispute just to make sure it's returned. Fancy dealership. Salespeople seem nice. Quality car, that's what matters...
Sorry, the only reason I give you one star was that you called. You don't throw a price for a car to a buyer at $4995 and find out after you've made a reasonable offer to jack the price up $2000. And the fact that the sales lady Beverly just blew me off and my offer off with a NO and says thanks for your interest and hangs up on me. Glenn, the store manager tries to smooth things over in an email but nothing happens but a call back from another sales person to tell me that vehicle is now $6995. They need to check their reviews, not good.
Oct 7, 2021
This dealership pretended to still have the car that I was requesting just to get me to come to the dealership. Once I got there the sales person informed me that it was already sold and attempted to sale me something outside of my price range. Scammers
Aug 4, 2021
The sales manager was very communicative and nice with his follow ups.
Jul 19, 2021
Called back very nice
Jul 15, 2021
Great!
Jul 17, 2021
Response from current dealership:
Thank you for your feedback Rikki.
Terrible dealer to deal with, they won't give you any information or work a deal with you over the phone or by email. I gave all sort of information to get a quote and dealer wanted to be in person. I live out of state and I was not going to drive there with out a good deal.
Jul 17, 2021
Response from current dealership:
Milton, sorry that you had this experience this is not how we like to do things here at Stone Mountain Toyota. Please reach out to me directly so we can try to resolve this for you my name is Glenn Payne and you can reach me at 770-736-0030 or email me at glenn.payne@stonemountaintoyota.net. I look forward to speaking with you.
Jul 17, 2021
Response from current dealership:
Thank you for the feedback and review.
BAIT AND SWITCH is the name of their game. Called and they told me the car was in even after I told them I was 45 minutes away. I saw the other reviews say the same thing but thought I would be lucky. Unless you don't mind buying another car when they don't have the one you want then you will be fine. Why 2 stars, because they were nice people but dang, don't have us driving up there of the car we want is not there.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Dec 18, 2020
I asked a specific question which they never answered. They just wanted me to come in.
Dec 14, 2020
We had an appointment, but walked in and was seated. Then we were told some guy would take care of us and he walked us outside towards the vehicle in the lot, but he could not find it. Then we walked back in and waited for him to find it. After he found it, he had to come in and get the key. The vehicle was dirty. You can tell it was I kept, and it sounded and ran terrible! Once we got in to test drive, he got in too. This threw me off because this is the first place in years to require a salesman to ride with potential customers. His breath was so bad that we couldn’t go as far as the first red light and return back to the dealership. I WILL NEVER VISIT SMT EVER AGAIN AND I WILL NOT RECOMMEND ANY OF MY ASSOCIATES THERE.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Sep 1, 2020
Good experience at the the dealer. The Optima is a great economical car to take to work, school, etc. The dealer was pleased to have me working with this beautiful car!
Jun 16, 2020
VERY, VERY poor ethics from this company. They showed 2 vehicles for a week on their website for a low
price, but if you inquired on those vehicles you were told "those 2 aren't available, but we'd be happy to sell you
these other cars". It was clear the original 2 vehicles were either never there, or were sold long ago, but were
left there to entice customers and then do a "bait and switch". Responses and tone were very rude. I would
not consider buying from this dealership.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
May 14, 2020
Outstanding customer service.
I highly recommend this place.
Dec 29, 2019
This car was sold however the internet sales representative sent me a comparable vehicle. After a few emails I explained to her what SI was looking for and what my bottom line offer out the door was. She replied by saying “awesome, what time can you be here?” When I arrived to the dealership, the “individual” I had been emailing was unavailable so I was given another sales rep. He explained he had all the details the internet sales rep and I communicated to include cost. After test driving the car he then says that I couldn’t get the car at the price discussed and he didn’t know why the internet sales representative told me I could, he explained she was just trying to get me to come in, and that internet sales reps do not have the authority to quote prices
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
A horrible experience. I set up an appointment to see and test drive the car. When I got there even a little sooner than planned I was told the car was sent to auction. I drove 45 minutes to see this car and a phone call was all I would expect. I was not happy at all with there way of doing business.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Dec 12, 2019
Drove an hour and a half to just look at the truck. We ended up buying it and everyone was super nice and I feel like we walked away with a super great deal!
I went to look at three used RAV4's listed and none of them was there. Salesman tried to talk
me into a new car with fewer amenities. It felt like a bait and switch.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
I called about this Infinity G37×. I spoke with Janequa.. I asked her was the car still there? I informed her that I would be driving from another part of Georgia for this particular car. She called the cars year, make, model and color out and said yes it's here. Actually we're having our black Friday sale clearance. So you'll ride off with it. 2 hours later my husband and I finally made it to the dealership. For another dealer by the name of Sean to come out. After I tell him the dealer that I spoke with. He went in the tell her we were there. For him to come back out and say, your looking for the 2010 Infinity G 37x. Oh we sent it to the auction last week. My confused Me confused.. When a person call about a particular vehicle, please stop tell customers anything to get them there. That's very rude and disrespectful. Not to mention a waste of time.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Nov 30, 2019
Great customer service
Nov 30, 2019
Good
bad they sold me that truck on 11/09/19for 17500.00 and come to find out the truck is rust to the point of if you pull the pieces just fall out when back and told then and they answer was is your truck we can do nothing
is that a prestige dealership no way they just want to make a sale and take your money
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Nov 2, 2019
Well informed and well communicated
Nov 1, 2019
Responded prompt
Oct 8, 2019
Sales rep said there is a Flat vehicle restoration charge of $1450 which includes wash and vacuum, and tires and brakes as needed. And I can not buy their used car without paying this charge on top of their advertised price. In a condescending manner, his manager came and told me that I was there only because they advertised lowest price on the internet. Da..!
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Sep 14, 2019
Very responsive
Aug 31, 2019
Everyone is very nice. And the sales manager can smile while conducting unethical business practices such as a Total bait n switch. Advertised price doesnt include a cleaning fee of $1689.98 and marketing fee of $1878.76
So im not talking about doc fee of $599 and other junk fees. These people are crooks
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Aug 14, 2019
Apparent "Bait and Switch" They confirmed the car was there with e-mail and phone call, I arrived on lot about 2 hours later to be informed the car was sold the day before. I received e-mails and voice messages for 3 days telling me the car was available.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Jul 31, 2019
Great salesman and management was a smooth deal. They went out there way to make me satisfied. Very friendly personnel
Jul 30, 2019
I come for out town to get this auto and find out that the vehicle have been taken to the auction
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Jul 27, 2019
I inquired about a pre-owned vehicle to see if it was still available. I was told it was still available and planned to go the next day. Something came up where I couldn’t make it the next day, but instead the following day. So I emailed twice to let them know I would be in the following day and to check if it would still be a good time to come in. No response. I figured I’d still go in despite not hearing back from the person I’d been in contact with. Just to be sure it was still available and hadn’t been sold, I called before making the over one hour trip. The woman I spoke with said the vehicle was still available and I told her I was on my way shortly. Got to the dealership less than 3 hours from the phone call only to find out the car had been sold. Could it have been sold in under 3 hours since confirming it was available? Sure. But a text, voicemail, or email would have saved me 3 hours (over an hour each way plus time sitting in the dealership) and gas money. Shop elsewhere!
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Jul 25, 2019
Victoria has been very helpful and responsive.
we drove all the way up there, over 50 milesbut they had sold the car-
and no one told us
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Jun 13, 2019
The lady was very nice and straight up on the phone. Told me that if I wanted the car I would need to hurry because a lot of people are interested, and a day later the car got sold.
The staff was nice, patient and answered all of my questions. I knew the type of car that I wanted and did my research on the car before I went to the dealer (i.e. market price, car fax, taxes, fees, finance). I would recommend a buyer do their research before purchasing a car. Ask about the price and all applicable fees upfront. Don’t be afraid to challenge the cost presented to you.
May 30, 2019
My salesman was beyond well knowledge about the vehicle with in a week the car was mines
May 27, 2019
i set appointment, vehicle being sold, they should have contacted me before the sell.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Apr 21, 2019
Good
Apr 19, 2019
The worst experience EVER!!! I purchased a Mercedes back in January from another dealer. I had an amazing experience! However I have sooooo much to say about this dealership. It was Pure hell! My oil was leaking by the time I got on the freeway, tire not properly put on, bad tires and the list continues! My safety was put at complete risk! I have pictures and videos to prove it!!! I showed the manager he didn’t give a damn! Contracts were not explained. I was rushed out! I was lied to about my extended warranty! Customer service sucks! GM the worst! The care salesman never even did a follow up phone call! I will never ever in my entire life purchase a car there ever again! I want no parts of them! I Will be leaving reviews and contacting corporate.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Apr 4, 2019
Great
Mar 22, 2019
This was not the greatest experience. I was told the car was available only to drive out to be told it had been sold. A courtesy call to give me the option of whether I wanted to drive out anyway knowing the car had been sold would have been nice.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Mar 12, 2019
Dealership is ok but they added over 20% to internet price in additional fees plus F&I adds maintenance and warranty plans. Be prepared.
Mar 11, 2019
Great customer service and friendly salespeople. The car I wanted was purchased by an employee while I was enroute to get the car, which I didn’t understand, but otherwise, good experience.
Mar 2, 2019
They responded and my appointment is at 3pm today.
Feb 19, 2019
Came there to get the 2018 camry, which is posted online. Dealer told me they didn't have it, and spent 3 hours trying to convince me to get 2019 and told me that they will
try to get me the same "numbers" as the 18. (obviously that's a lie) but since I needed a car, I stayed for 3 hours trying to tell them my budget. its called a damn budget
because I cannot afford more than that. Guess they don't speak or understand english very well. They knew damn well I was sick and coughing up a lung that day and I'm
sure they could care less. The dealer's manager even told me they didn't have any more 18 and kept trying to argue that they can't do my budget price for the 19. So I was
sitting there like... ok then don't offer me something you can't change the price on and PROMISED ME otherwise. My sister called next day and they told her they have 18.
So I came and bought the 18. Thanks for the wasted time. LIARS. LIARS. LIARS.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Did buy the car because my wife loved it. I would not deal with them again, I wish that I had read the other reviews first. They are a very accurate description of this dealer. I contacted them to be sure that they were open (weather complications). They were open and let me know that the car I was interested in was available. 30 minutes later I got a call to let me know that the car was set to go to auction today, so they wanted to make sure that I was coming. I called them to let them know that I was.
When we got there, it was a lot of confusion about where the car was, and people kept saying that they hoped it was still here. Finally someone told us that it was down the road, at another lot. We got to negotiating, and the online advertised price was sudden inflated over $3000 with add on fees. Worked out a deal, but not at all what I expected. They also won't fix the power mirrors that they somehow missed on the $1123 "inspection".The manager hasn't returned my call.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Feb 4, 2019
Had a great sales person named Gary that helped me. Unfortunately we couldn’t not come to an agreement for a sale. But overall the sale person was courteous, friendly and was very knowledgable.
Jan 31, 2019
Deceiving! Don’t waste your time at this dealership, they’re just looking for someone to take advantage of. Called and asked about a escape before driving two hours, was told the price was negotiable in person..the lady knew I how long the drive was that I was making. Car Listed at $14,275 and by the time they added on all of their “fees” out the door the price was over 18k and acted like they were doing me a favor when they took a fee off and brought it down to 17k. My budget was 15k and thought surely we can get it out the door at that if the price is negotiable. Nope!
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Jan 29, 2019
a good helper
Jan 9, 2019
They will get you approved. Watch them when you are quoted a price and read everything before you sign. They will add all kind of fees and warranty to your contract.
Jan 4, 2019
De'Asia contacted me immediately and made several follow-up calls. I really want to see this
van but I am 4 hours away in Tennessee. I thought I might be able to swing by on a trip down
to Florida or the way back, but could not.
Dec 11, 2018
It took a day for them to call me back and when I offer cash up front for the vehicle I was not contacted but yet after another day they called back. Then three days after first Contact then they call me back and said that I would need to come in to discuss. By then I had already bought a another car. They just took too long over all to get back to me.
Dec 5, 2018
Great company
Nov 5, 2018
Worst car buying experience of my life. They had me sign the paperwork before I had a chance to test drive the car (it was out of gas). Then, after my test drive, they refused to take the car back. Said I'd already bought it. People like this are the very reason used car dealers have the lousy reputation they have. They're, shall we say, less than ethical. In states like Georgia, there is no protection from people like this when you buy a used car. I've been abused and taken advantage of by Stone Mtn Toyota and there's not a dang thing I can do about it. But I do want to help others avoid similar treatment.
Stone Mountain Toyota is engaging in unethical business practices, which I assume are probably legal. Of course "bait and switch" advertising is legal too, but it's not right. Even if it's "just business", mistreating people is never acceptable.
This is kind of a long, convoluted story, and every word is true. I'll be happy to share it with anyone who wants the details.
Nov 10, 2018
Response from current dealership:
We apologize that you had this experience and this is not how we want our customers treated please co tact Glenn Payne General Manager at 770-736-0030 or Glenn.payne@stonemountaintoyota.net so we can get further details and correct this issue.
Oct 29, 2018
Web internet person was FANTASTIC, Staff reached out to Help also. Looking forward to VISIT SOON.
Oct 21, 2018
Good job
Oct 11, 2018
The phone experience was fine. However, the pricing was misleading.
The advertised price was low, but when the dealer added all the other
fees, I could almost buy a new Toyota Corolla LE. When a dealer adds
$699 - $899 in extra dealer fees, and about a $1,400 reconditioning
fee, that is just way to much. By advertising a low price and then
charging enormous extra fees, it turns customers off. There are some
dealers that don't charge any dealer fees or reconditioning fees. They
just don't have any pre-owned Corollas or I would go there.
Sep 30, 2018
They made an appointment for me to see and drive a car...when I arrived the person I was to meetwas not e en there. They found me another sales person who couldn't find the car. Once it was located it looked as if someone had thrown up in the car....it was filthy and had air fresheners stuck all over the inside.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Awesome doing business with them. Got the car I had been looking for...
Blake was wonderful and still helped me out afterwards. I saw they had a
lot of bad reviews, but given them a chance they stepped up to the plate. I
couldn't believe I was out on my way home within 3 hours with the car of
my dream. Thank you very much guys, and keep up the great work! Hope
we'll do business again!
Terrible experience. Drove 4 hours for them to tell me they couldn't find the keys once I arrived. Called 4 times before making the drive to make sure everything was good to go. Should have trusted the terrible reviews and saved my time.
Sep 14, 2018
Response from current dealership:
Dear Oswald, we apologize that your experience was terrible. We know that you did speak with our General Sales Manager JP Christy about the situation on your visit and we offered for you to inspect the vehicle without the key as the key was locked in service and we could if satisfactory ship the vehicle to your home. Unfortunately, the vehicle was to our understanding not to your standards exterior and so we believe Lisa Le attempted to show several other vehicles as well. We are sorry that you drove the distance and time you did not to be satisfied with the vehicles that we had available a
More ...
Sep 10, 2018
A sales gal called my and asked if she could help. I explained which car I was interested in, she then said I will call you back on Thursday..... yep that is what she said and worse.... that’s what she did. I guess she forgot that there are other Toyota dealers here!
Sep 14, 2018
Response from current dealership:
Dear Kevin, we apologize for this experience and would love to be of assistance if you are still in the market for a vehicle. Please contact JP Christy our General Sales Manager at 770-736-0030
Dealer gave a “discount” of about $4K but then added about $4K for reconditioning and a protection package. Plus the required fees and taxes. Price was over $21K. We passed on this car and ended up getting a SXT model with more features and better overall price.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Drove an hour to test drive and purchase a used Civic hatchback. Test drove the car and attempted to purchase it, only to be told that the car I had just driven was now sold to somebody else. Unbelievable.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Aug 26, 2018
I spoke to Greg Butler and he was very professional and helpful in
working with me on a deal. However the Totota 4Runner TRD Pro in the
Calvary Blue is marked up because of the limited color.
Sep 14, 2018
Response from current dealership:
Dear Renee we are so pleased that you had a positive 5 star experience with Greg Butler and would like to be of assistance for future needs as well.
Aug 21, 2018
They are professional and very friendly people but we decided not to
buy the car.
Aug 18, 2018
Would not recommend this dealership to anyone. We made an appointment on Friday night to come see a car Saturday morning. Verified that the car was still there and for sale. When we arrived at the dealership they told us it was sold. Then in a few minutes was told it was not sold and on the lot. After another 20 minutes was told they could not find the keys but the car was there. Then was told the car was down the road and they found the keys. When we were headed to see the car they had another similar model that we using to go to the other lot. The manager then said that the car we came to see was actually on a truck to another dealership. We wasted an hour and half at the dealership and were told at least 5 different stories on the whereabouts of the car we came to see. Left the dealership and would warn others to stay clear of them.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
I was very disappointed, because the store's Internet Manager wasn't present for my scheduled appointment. Moreover, I wasn't informed that the vehicle which interested me had already been sold. The salesman who assisted me (Fred) was cordial and polite, initially; but, quickly became rude & aggressive - when I informed him that I would not agree to make an "on-the-road" purchase decision!!
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
This dealership will say and do anything in order to bring potential customers in. I missed a day of work because i was told that the prices were negotiable and when i got there i was passed on to a different sales person. The sales manager told me that his sales reps will say anything to get people there. These are a bunch of typical "car salesman" without morals.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Jul 24, 2018
It took over an hour to locate the truck. The sales lady was fair but the general atmosphere of the dealership wasn’t pleasant. A manager completely destroyed a salesperson if the middle of the sales floor. Very unprofessional.
Jul 6, 2018
but they did not answer my question about if the truck has the option of Pro
trailer backup assist?? I live more than 50 miles away and will not test drive if
this is not what I need.
Jun 28, 2018
Great people, very nice!
Jun 18, 2018
The salespeople were very helpful and answered my questions. The
dealership was very nice as well.
Jun 17, 2018
They added four thousand to the price of a car they listed for 13559.00. I live out of town and they said they could lower the price if I come in person. I would definitely not trust a dealer like this.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
Jun 8, 2018
Salesperson kept calling repeatedly after I told her I did not want to be called
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
The test drive and the car were fine. The price seemed reasonable—until they tried to hit us with a bunch of fees, such as a “reconditioning fee.” Apparently the price of the car is to buy the car, but the reconditioning fee pays for them to fix up the car to sell it to you. The doc fee was the highest I’ve ever seen and in addition to other inflated fees that didn’t really make sense. While we expected to have to pay tax, tag, title, we weren’t expecting to be hit with a price 30% higher than the sticker price. If hidden fees are your game, go for it; we walked out Also the lot was crowded and difficult to find parking.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, we apologize and if we can help make it right please let us know? Thank you for the feedback as well while we attempt to get this corrected. Glenn Payne General Manager 770-736-0030
May 22, 2018
Great service but could not find the car we went there for but nice ways to deal by the salesrep micheal
May 23, 2018
Response from current dealership:
We thank you for your review and would love to know which vehicle it was to so we could provide further assistance please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net
May 23, 2018
Response from current dealership:
We are so pleased that you had a wonderful experience at our dealership, We thank you for your review and if you need any further assistance please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net
May 20, 2018
Very nice very helpful
May 23, 2018
Response from current dealership:
Tammy, We thank you for your review and if you need any further assistance please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net
May 16, 2018
the whole experience with these folks was great..
May 23, 2018
Response from current dealership:
We are so pleased, Robert, that you had a wonderful experience at our dealership, We thank you for your review and if you need any further assistance please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net
May 15, 2018
I was miserable with them at first. But went right back. I got the car I wanted with a great deal. Shout out to Eric and Trevor. Good sales person. You can talk with them
. Thank much
May 16, 2018
Response from current dealership:
We are so pleased that you had a wonderful experience at our dealership, We thank you for your review and if you need any further assistance please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net
-Dealership waiting area was dirty.
-I returned to work with sales rep on purchase. Was told rep was helping another customer (A). Waited on rep to see a car. Rep showed me a CAR that was filthy. Then
asked me to get out of car so that Client (A) could test drive it. Terrible presentation
-Rep said another car was being prepped for me to look at so I patiently waited to see the second car. When the second car became available, the rep promptly bypassed
me and let Client A see that car also. Absolutely unprofessional service.
- I purchased from another dealer that valued my business.
RECOMMENDATION: TRAIN YOUR STAFF BETTER and CLEAN UP.
No buyer priority or attention.
May 9, 2018
Response from current dealership:
We apologize that you had this experience at our dealership, this is not how Stone Mountain Toyota operates. We would like when you have a chance to speak about this further, please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net
May 9, 2018
Response from current dealership:
We are so pleased that you had a wonderful experience at our dealership, We thank you for your review and if you need any further assistance please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net
Very Courteous. Chris and Luis at Stone Mountain Toyota made my buying experience smooth and pleasant.
May 9, 2018
Response from current dealership:
We are so pleased that you had a wonderful experience at our dealership, We thank you for your review and if you need any further assistance please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net
Mar 15, 2018
Very bad experience. Spent few hours on a 2017 Corolla and finally agreed to buy. He promised to add bumper to bumper 7 year extended warranty for additional price. After signing all documents the finance guy said it covers only power train. Then manager came and told I am stupid to assume full coverage. Will not suggest anyone to go there.
Mar 16, 2018
Response from current dealership:
We apologize that you had this experience at our dealership, this is not how Stone Mountain Toyota operates. We would like when you have a chance to speak about this further, please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net
Very busy and when you call once about one vehicle they will call you 6 times
a day. No place to park and the sales person named Trevor was very rude
and told me I wouldnt find a good car for 5 grand which is all i could afford.
Joke's on him I found one for 4500 with less miles than the one he wanted to
sell me. also the actual website doesnt really tell which vehicles are at that
location.
Need Improvement Overall.
Mar 13, 2018
Response from current dealership:
We apologize that you had this experience at our dealership, this is not how Stone Mountain Toyota operates. We would like when you have a chance to speak about this further, please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net
Will never purchase a vehicle another vehicle form this dealership. After the sale customer service was terrible. Took multiple calls to get someone to help. Calls were not returned for days.
Mar 12, 2018
Response from current dealership:
We apologize that you had this experience at our dealership, this is not how Stone Mountain Toyota operates. We would like when you have a chance to speak about this further, please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net
Raised the price on the vehicle as I was on my way to see the it and test drive it. I saw it and was turned off. Didn't even set foot on their parking lot, I was so disgusted. I drove 3 hours with my little girl and her mother by the way. I should've taken head to another review that shared a similar experience. needless to say I wouldn't recommend doing business with them. I don't like to be totally negative so I will say that they do respond promptly to inquiries.
Mar 5, 2018
Response from current dealership:
We apologize that you had this experience at our dealership, this is not how Stone Mountain Toyota operates. We would like when you have a chance to speak about this further, please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net
Jan 29, 2018
I called before i went in to make sure the car was still there. They said it was. 40 minutes later when i got there i was told the car had been sold the day before. The old bait and switch. I was angry and i left. I called to complain with no result.
Jan 30, 2018
Response from current dealership:
We apologize that you had this experience at our dealership, this is not how Stone Mountain Toyota operates. We would like when you have a chance to speak about this further, please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net
Jan 26, 2018
Great car.. fair trade. My daughter loves the car...
Jan 30, 2018
Response from current dealership:
We are so happy that everything was Awesome here at Stone Mountain Toyota. Thank you for your business.
Jan 20, 2018
Terrible we came to a deal I went to the bank and got a cashier check when I called again Kelly went up $500 . I passed a week later they drop the price $1000. I was a cash buyer they do not want to take my money clearly . Beware they bait you and then play games. Awfull
Jan 22, 2018
Response from current dealership:
We apologize that you had this experience at our dealership, this is not how Stone Mountain Toyota operates. We would like when you have a chance to speak about this further, please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net
They told us car was available when we call. We were in the area and got there in less than 30mins. We we arrived they said some else had been looking at the car and just bought it. It would save us time if they had told us someone was test driving it when we call.
Jan 22, 2018
Response from current dealership:
We apologize that you had this experience at our dealership, this is not how Stone Mountain Toyota operates. We would like when you have a chance to speak about this further, please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net
Jan 5, 2018
Terrible. I called them when I was on the way and was told how lucky I was
that the van was not sold and they would have it out front waiting for me
when I got there. When I got there they tried a bait and switch with another
van, because they didn't have the one they lied about. Then told me they
would have a couple more in a day or two, but of course they would be more
expensive. Lied to me and wasted my time with an hour long drive there and
back. Will tell all my friends not to go here.
Jan 9, 2018
Response from current dealership:
Danny, we do apologize for this experience. We do try to keep our inventory readily available for our customers, however they are first come and the vehicle in reference was sold just prior to your arrival. If you would like to we can contact you as we have more inventory available. Please contact Joshua Schlipp at joshua.schlipp@stonemountaintoyota.net
Car was sold but the salesman promised to get me a good deal later, I’m still checking for other options with them.
Regards.
Dec 28, 2017
Response from current dealership:
We apologize the vehicle of interest was sold, if you could please contact Joshua Schlipp joshua.schlipp@stonemountaintoyota.net let us know your name and the vehicle of interest we would be more than happy to help further things along for you to get your vehicle. Thank you Stone Mountain Toyota.
The process was okay. I had to wait almost 2 days to drive the car. Someone texted me to come test drive the car but when I got there they said it wasn't ready. However in the end they got my 24 yr old daughter financing so everything ended up great. She loves the car!.
Dec 27, 2017
Response from current dealership:
We do apologize about the communication in regards to the availability of the vehicle and will make sure that we address that going forward. We are pleased that we were able to do business with you and your daughter and that she is loving the car. Thank you for the review and happy driving in the new year. Stone Mountain Toyota!!!
Dec 2, 2017
Awesome
Dec 6, 2017
Response from current dealership:
We are so happy that everything was Awesome here at Stone Mountain Toyota. Thank you for your business.
Nov 19, 2017
Just got generic emails, they never answered any questions I had asked
Nov 20, 2017
Response from current dealership:
I do apologize for this experience as this is not how we like to do business with our guests and customers. If you could please e-mail me your information, the vehicle you were interested in purchasing and any more information so that I can investigate and resolve this for you. You can contact myself Joshua Schlipp at joshua.schlipp@stonemountaintoyota.net
Nov 15, 2017
I asked some questions after they responded and they did not answer them.
We were not going to travel 3 hours without our questions answered. Instead
of answering my questions they tried to see me 2 different Toyota trucks. We
wanted the Ram. Then they sent us an e-mail that t was sold to a Florida
man. Would never try to deal with them again.
Nov 16, 2017
Response from current dealership:
Nancy, we have a few Ram Trucks available. We apologize for this experience and would like the opportunity to speak with you when it is convenient. Please contact Joshua Schlipp at 770-736-0030 or joshua.schlipp@stonemountaintoyota.net
Nov 11, 2017
Stone Mountain Toyota gave me fake information. I had contacted a representative two times before I went to there about the availability of this white Toyota Camry 2016 car. The representative told me that the car was available . But when I reached there I couldn’t get the car, they suggested me to buy another car. This way of service delivery is not acceptable. Stone Mountain Toyota made me lose my working hours!!!!!!!
Nov 13, 2017
Response from current dealership:
We apologize for this experience and would like the opportunity to speak with you when it is convenient. Please contact Joshua Schlipp at 770-736-0030 or joshua.schlipp@stonemountaintoyota.net
Oct 31, 2017
Ver y good
Nov 13, 2017
Response from current dealership:
We thank you for your feedback.
Oct 20, 2017
I had multiple contacts from multiple salespeople from this dealership, but I never could get any one of them to answer my questions about the car I was interested in. The dealer needs to assign responsibility for responding to CarGurus inquiries to one person to avoid all of the confusion.
Oct 18, 2017
I test drove a car (Camry 2016, 47 K miles) and decided to buy it. The sales person brought me the paper with total out-the-door price. It was 15,200 dollars. Me and my wife
wanted to compare between a new vehicle and this one because the difference was only 5K. We told him that we would be back the next day after seeing a new vehicle. The
sales person was very pushy. He didn't like my idea and he got angry. I asked him if he was the buyer what would he do. He agreed. Anyhow, next day after deciding for the
used vehicle when we went to the dealer, the sales person came up with a price of 18,350 dollars for the same vehicle. He added some extra fees which were not there day
before. We didn't agree. As we got up from the chair he teared our DL copies in front of us and threw them into trash can. Very rude....
Oct 20, 2017
Response from current dealership:
I do apologize for this experience as this is not how we like to do business with our guests and customers. If you could please e-mail me your information, the vehicle you were interested in purchasing and any more information such as sales associate so that I can investigate with our management team and find out how we can resolve this please. You can contact myself Joshua Schlipp at joshua.schlipp@stonemountaintoyota.net
Sep 17, 2017
Go see Mr. MARK McFarland..great customer service skills and a straightforward salesman.
Apr 27, 2017
They were Very prompt in responding and invited me out imediately. We bought a car before being able to go to dealership.
Apr 20, 2017
Very poor sale person attitude, he did not help or know anything about the car he is showing to the customer. He have a aggressive personnel that I feel uncomfortable with. His name is Lance, his fellow was more helpful then him. That why I rate one star with them I will rate zero star
Jul 19, 2021
Response from current dealership:
We are sorry that this happened, know that we have since changed ownership and moved locations and if we can be assistance with your automotive needs let us know.
Mar 2, 2017
Very positive
Feb 23, 2017
Crv 2008 shows the price 7464 but when I go there see price tag is 8464. After then i but this car yesterday 02/22/17 at 12 pm at the price of 7772.50 and dealership fee+ tax. So be aware
Jul 19, 2021
Response from current dealership:
We are sorry that this happened, know that we have since changed ownership and moved locations and if we can be assistance with your automotive needs let us know.
Dec 20, 2016
While the car was already sold, the dealer emailed and called me to see I was interested in other vehicles. They actually sent me a list of similar cars for me to consider.
Jul 22, 2016
good dealer.
Jun 26, 2016
Great people to work with.
Jun 23, 2016
They gave me feedback quickly.
Apr 4, 2016
No sell. During inspection of the vehicle, a defective catalytic converter replacement was required.
Dealer elected not to invest in its replacement.
Mar 3, 2016
Received e-mail shortly after contacting them.
Jan 6, 2016
Overall I'm impressed. They applied a
little pressure, but weren't pushy. Fast
response. Reasonable price. Would deal
with them again.
Dec 30, 2015
We are still in contact and discussing a trade. Very professional and good communication.
Dec 15, 2015
Dealer did respond but did not follow through.
Nov 16, 2015
Had a great experience working with
Lance, Verna and Richard.
Oct 21, 2015
I asked specifically if there were any hidden fees. After assurances that there were none...Drove 2 hrs. only to find that the price I was quoted was not the price.
Sep 27, 2015
Great communication. I was the hold up
with making a decision
Sep 11, 2015
Great dealership. The car was old and didn't
have the features I wanted. However, they
worked the car over into tip top shape... I
would purchase from this dealer.
May 5, 2015
Car was already sold by the time they contacted me.
May 3, 2015
Took a while to response.I was told
that they will call during my initial call
but never did. Got an e mail that the
car I'm inquiring about was already
sold..after 4 days.
Apr 26, 2015
I ended up buying a 2010 Ford Ranger from them. It was fairly
represented in the posting, and fairly priced.
Feb 27, 2015
Was shopping for a used Toyota tundra. I found one at stone mountain Toyota.I called and talked to Eric a salesperson he said the truck was there so I made an app. to come Saturday after work. On Saturday I got a call from two different people confirming my app. to look at the truck. at 4pm Eric called me and asked if I was coming I said yes on my way he said great the truck is here. My self, wife and two young girls left home drove an hoer and a half to the dealer. We saw the truck got in to take it for a test drive just to find out it was sold at 10am that same day this is not I will ever use or recommend. we did buy from Lagrange They are great
Jul 19, 2021
Response from current dealership:
We are sorry that this happened, know that we have since changed ownership and moved locations and if we can be assistance with your automotive needs let us know.
Feb 11, 2015
Good
Feb 7, 2015
Dealer was responsive.
Dec 15, 2014
They don't even wait for you to get out of your car, they hound you
while pulling into their lot - Never Again, stay away.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, know that we have since changed ownership and moved locations and if we can be assistance with your automotive needs let us know.
Oct 16, 2014
Very helpful. Didnt push too hard. Gave
me time to think.
Aug 21, 2014
They respond after I left several messages. When I went for test
drive the car was with a dead buttery. They have to jump start it for
me to test it.
Jul 29, 2014
Very good. I purchased the car
offered.
Jul 25, 2014
Good information.
May 30, 2014
Good
Mar 24, 2014
Vehicle was sold a week prior to my enquiry - no apology!
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, know that we have since changed ownership and moved locations and if we can be assistance with your automotive needs let us know.
Mar 1, 2014
Verygood
Nov 26, 2013
The car was advertised to be ~60 miles from my location, when I contacted the dealer with interest I found out it was actually ~130 miles away. Not impressed with deceitful tactics.
Jul 17, 2021
Response from current dealership:
We are sorry that this happened, however we have changed ownership and moved location as well. If we can help with your future automotive needs please let us know.
Aug 3, 2013
Good transaction experience.
Jul 29, 2013
They worked a great deal. They stood behind their product. Everyone, from the sales person to the manager bent over backwards to meet our needs.
Jul 12, 2013
Beverly was very nice but the sales manager really turned me off to doing business with them.
Mar 1, 2013
Great response by phone....
Sep 22, 2012
Car was sold before we could make it to dealership
Jun 12, 2012
service was fine, not what i was looking for in that car. polite.
Jul 17, 2021
Response from current dealership:
We are glad that you had a good experience.