Stone Mountain Toyota

Great experience.

BAIT AND SWITCH is the name of their game. Called and they told me the car was in even after I told them I was 45 minutes away. I saw the other reviews say the same thing but thought I would be lucky. Unless you don't mind buying another car when they don't have the one you want then you will be fine. Why 2 stars, because they were nice people but dang, don't have us driving up there of the car we want is not there.

I asked a specific question which they never answered. They just wanted me to come in.

Are very nice and will be going over there soon!

Drove one hour to dealership. Said I was approved on the phone. When I got there, said I needed a co signer. Thats something I needed to know BEFORE I drove an hour to get there. SMH

Good experience at the the dealer. The Optima is a great economical car to take to work, school, etc. The dealer was pleased to have me working with this beautiful car!

Purchased car. Excellent shape. Professional employees. Only negative was they only had one key and didn't think to program one for me.

Great response time. Answered all my questions

VERY, VERY poor ethics from this company. They showed 2 vehicles for a week on their website for a low price, but if you inquired on those vehicles you were told "those 2 aren't available, but we'd be happy to sell you these other cars". It was clear the original 2 vehicles were either never there, or were sold long ago, but were left there to entice customers and then do a "bait and switch". Responses and tone were very rude. I would not consider buying from this dealership.

Outstanding customer service. I highly recommend this place.

Great communication from the start. Competitive pricing. Easy purchase...very happy!

Check up on me but are not pushy. I appreciate that!

Extremely excellent communication between myself and dealership

They are great

I was in and out within two hours! Only downside was that it was really busy. Jamal was not truly attentive to me. But the other salesman that helped me was awesome!

They responded in a timely manner

A horrible experience. I set up an appointment to see and test drive the car. When I got there even a little sooner than planned I was told the car was sent to auction. I drove 45 minutes to see this car and a phone call was all I would expect. I was not happy at all with there way of doing business.

Drove an hour and a half to just look at the truck. We ended up buying it and everyone was super nice and I feel like we walked away with a super great deal!

I went to look at three used RAV4's listed and none of them was there. Salesman tried to talk me into a new car with fewer amenities. It felt like a bait and switch.

I don't know yet I haven't been to the dealership. But I do really like my contact person. I'll let you know whenever I get there to see the truck.

Great customer service

Good

bad they sold me that truck on 11/09/19for 17500.00 and come to find out the truck is rust to the point of if you pull the pieces just fall out when back and told then and they answer was is your truck we can do nothing is that a prestige dealership no way they just want to make a sale and take your money

Excellent customer service & Highly recommend!!

Would not provide the dealer fees and taxes for the vehicle.

Well informed and well communicated

Responded prompt

Prompt response from a sales coordinator. Then it took several days for a sales person to contact me. I have not bought yet but I would continue to consider vehicles from this dealership

Sales rep said there is a Flat vehicle restoration charge of $1450 which includes wash and vacuum, and tires and brakes as needed. And I can not buy their used car without paying this charge on top of their advertised price. In a condescending manner, his manager came and told me that I was there only because they advertised lowest price on the internet. Da..!

Great dealership we bought the vehicle

friendly and responsive. They followed made appoint and I eventually bought form them.

Very responsive

Purchased the vehicle posted online. It was exactly as described and a good deal. Smooth transaction.

Everyone is very nice. And the sales manager can smile while conducting unethical business practices such as a Total bait n switch. Advertised price doesnt include a cleaning fee of $1689.98 and marketing fee of $1878.76 So im not talking about doc fee of $599 and other junk fees. These people are crooks

Apparent "Bait and Switch" They confirmed the car was there with e-mail and phone call, I arrived on lot about 2 hours later to be informed the car was sold the day before. I received e-mails and voice messages for 3 days telling me the car was available.

Contacted and gave information as needed to help in decision!

Great salesman and management was a smooth deal. They went out there way to make me satisfied. Very friendly personnel

I come for out town to get this auto and find out that the vehicle have been taken to the auction

Victoria has been very helpful and responsive.

Very nice and helpful

we drove all the way up there, over 50 milesbut they had sold the car- and no one told us

The dealership has contacted me and tried to assist with my vehicle purchase but I decided to go with a different vehicle.

The lady was very nice and straight up on the phone. Told me that if I wanted the car I would need to hurry because a lot of people are interested, and a day later the car got sold.

The staff was nice, patient and answered all of my questions. I knew the type of car that I wanted and did my research on the car before I went to the dealer (i.e. market price, car fax, taxes, fees, finance). I would recommend a buyer do their research before purchasing a car. Ask about the price and all applicable fees upfront. Don’t be afraid to challenge the cost presented to you.

My salesman was beyond well knowledge about the vehicle with in a week the car was mines