Stone Mountain Toyota

4400 Stone Mountain Hwy
Lilburn, GA 30047

https://www.stonemountaintoyota.com

Sales: (770) 691-6003

Service: (770) 736-0030

Today 12:00 PM - 6:00 PM

(Closed Now)

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Inventory
Sales Reviews (37)

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May 22, 2018

Virk

Great service but could not find the car we went there for but nice ways to deal by the salesrep micheal

Is this review helpful? Yes | No

Response from current dealership owner:

We thank you for your review and would love to know which vehicle it was to so we could provide further assistance please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net

May 22, 2018

GuruWH7VM

good.

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Response from current dealership owner:

We are so pleased that you had a wonderful experience at our dealership, We thank you for your review and if you need any further assistance please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net

May 20, 2018

Tammy

Very nice very helpful

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Response from current dealership owner:

Tammy, We thank you for your review and if you need any further assistance please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net

May 16, 2018

Robert

the whole experience with these folks was great..

1 of 2 people found this review helpful.

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Response from current dealership owner:

We are so pleased, Robert, that you had a wonderful experience at our dealership, We thank you for your review and if you need any further assistance please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net

May 15, 2018

Shanique

I was miserable with them at first. But went right back. I got the car I wanted with a great deal. Shout out to Eric and Trevor. Good sales person. You can talk with them . Thank much

2 of 3 people found this review helpful.

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Response from current dealership owner:

May 6, 2018

Ren

-Dealership waiting area was dirty. -I returned to work with sales rep on purchase. Was told rep was helping another customer (A). Waited on rep to see a car. Rep showed me a CAR that was filthy. Then asked me to get out of car so that Client (A) could test drive it. Terrible presentation -Rep said another car was being prepped for me to look at so I patiently waited to see the second car. When the second car became available, the rep promptly bypassed me and let Client A see that car also. Absolutely unprofessional service. - I purchased from another dealer that valued my business. RECOMMENDATION: TRAIN YOUR STAFF BETTER and CLEAN UP. No buyer priority or attention.

4 of 4 people found this review helpful.

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Response from current dealership owner:

We apologize that you had this experience at our dealership, this is not how Stone Mountain Toyota operates. We would like when you have a chance to speak about this further, please contact Glenn Payne, General Manager, at 770-736-0030 or glenn.payne@stonemountaintoyota.net

Apr 27, 2018

GuruW5JJJ

Reply was timely found dealer with better price on Cummins diesel

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Response from current dealership owner:

Mar 22, 2018

Ronald

Very Courteous. Chris and Luis at Stone Mountain Toyota made my buying experience smooth and pleasant.

1 of 1 people found this review helpful.

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Response from current dealership owner:

Mar 15, 2018

CarGurus customer

Very bad experience. Spent few hours on a 2017 Corolla and finally agreed to buy. He promised to add bumper to bumper 7 year extended warranty for additional price. After signing all documents the finance guy said it covers only power train. Then manager came and told I am stupid to assume full coverage. Will not suggest anyone to go there.

8 of 8 people found this review helpful.

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Response from current dealership owner:

Mar 11, 2018

Lillie

Very busy and when you call once about one vehicle they will call you 6 times a day. No place to park and the sales person named Trevor was very rude and told me I wouldnt find a good car for 5 grand which is all i could afford. Joke's on him I found one for 4500 with less miles than the one he wanted to sell me. also the actual website doesnt really tell which vehicles are at that location. Need Improvement Overall.

7 of 7 people found this review helpful.

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Response from current dealership owner:

Mar 10, 2018

GuruYBTH5

Will never purchase a vehicle another vehicle form this dealership. After the sale customer service was terrible. Took multiple calls to get someone to help. Calls were not returned for days.

1 of 1 people found this review helpful.

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Response from current dealership owner:

Mar 3, 2018

supershad

Raised the price on the vehicle as I was on my way to see the it and test drive it. I saw it and was turned off. Didn't even set foot on their parking lot, I was so disgusted. I drove 3 hours with my little girl and her mother by the way. I should've taken head to another review that shared a similar experience. needless to say I wouldn't recommend doing business with them. I don't like to be totally negative so I will say that they do respond promptly to inquiries.

3 of 3 people found this review helpful.

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Response from current dealership owner:

Jan 29, 2018

Carole

I called before i went in to make sure the car was still there. They said it was. 40 minutes later when i got there i was told the car had been sold the day before. The old bait and switch. I was angry and i left. I called to complain with no result.

13 of 13 people found this review helpful.

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Response from current dealership owner:

Jan 26, 2018

Kathy

Great car.. fair trade. My daughter loves the car...

1 of 2 people found this review helpful.

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Response from current dealership owner:

We are so happy that everything was Awesome here at Stone Mountain Toyota. Thank you for your business.

Jan 20, 2018

Kim

Terrible we came to a deal I went to the bank and got a cashier check when I called again Kelly went up $500 . I passed a week later they drop the price $1000. I was a cash buyer they do not want to take my money clearly . Beware they bait you and then play games. Awfull

14 of 14 people found this review helpful.

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Response from current dealership owner:

Jan 13, 2018

greenkvg

They told us car was available when we call. We were in the area and got there in less than 30mins. We we arrived they said some else had been looking at the car and just bought it. It would save us time if they had told us someone was test driving it when we call.

13 of 13 people found this review helpful.

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Response from current dealership owner:

Jan 5, 2018

Danny

Terrible. I called them when I was on the way and was told how lucky I was that the van was not sold and they would have it out front waiting for me when I got there. When I got there they tried a bait and switch with another van, because they didn't have the one they lied about. Then told me they would have a couple more in a day or two, but of course they would be more expensive. Lied to me and wasted my time with an hour long drive there and back. Will tell all my friends not to go here.

15 of 15 people found this review helpful.

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Response from current dealership owner:

Danny, we do apologize for this experience. We do try to keep our inventory readily available for our customers, however they are first come and the vehicle in reference was sold just prior to your arrival. If you would like to we can contact you as we have more inventory available. Please contact Joshua Schlipp at joshua.schlipp@stonemountaintoyota.net

Dec 28, 2017

Yomi_Akin

Car was sold but the salesman promised to get me a good deal later, I’m still checking for other options with them. Regards.

4 of 6 people found this review helpful.

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Response from current dealership owner:

We apologize the vehicle of interest was sold, if you could please contact Joshua Schlipp joshua.schlipp@stonemountaintoyota.net let us know your name and the vehicle of interest we would be more than happy to help further things along for you to get your vehicle. Thank you Stone Mountain Toyota.

Dec 27, 2017

Pam

The process was okay. I had to wait almost 2 days to drive the car. Someone texted me to come test drive the car but when I got there they said it wasn't ready. However in the end they got my 24 yr old daughter financing so everything ended up great. She loves the car!.

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

We do apologize about the communication in regards to the availability of the vehicle and will make sure that we address that going forward. We are pleased that we were able to do business with you and your daughter and that she is loving the car. Thank you for the review and happy driving in the new year. Stone Mountain Toyota!!!

Dec 2, 2017

Awesome

1 of 1 people found this review helpful.

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Response from current dealership owner:

We are so happy that everything was Awesome here at Stone Mountain Toyota. Thank you for your business.

Nov 19, 2017

jacob

Just got generic emails, they never answered any questions I had asked

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

I do apologize for this experience as this is not how we like to do business with our guests and customers. If you could please e-mail me your information, the vehicle you were interested in purchasing and any more information so that I can investigate and resolve this for you. You can contact myself Joshua Schlipp at joshua.schlipp@stonemountaintoyota.net

Nov 15, 2017

Nancy

I asked some questions after they responded and they did not answer them. We were not going to travel 3 hours without our questions answered. Instead of answering my questions they tried to see me 2 different Toyota trucks. We wanted the Ram. Then they sent us an e-mail that t was sold to a Florida man. Would never try to deal with them again.

7 of 7 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Nancy, we have a few Ram Trucks available. We apologize for this experience and would like the opportunity to speak with you when it is convenient. Please contact Joshua Schlipp at 770-736-0030 or joshua.schlipp@stonemountaintoyota.net

Nov 11, 2017

Wolde

Stone Mountain Toyota gave me fake information. I had contacted a representative two times before I went to there about the availability of this white Toyota Camry 2016 car. The representative told me that the car was available . But when I reached there I couldn’t get the car, they suggested me to buy another car. This way of service delivery is not acceptable. Stone Mountain Toyota made me lose my working hours!!!!!!!

14 of 14 people found this review helpful.

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Response from current dealership owner:

We apologize for this experience and would like the opportunity to speak with you when it is convenient. Please contact Joshua Schlipp at 770-736-0030 or joshua.schlipp@stonemountaintoyota.net

Oct 31, 2017

Gustavo

Ver y good

0 of 1 people found this review helpful.

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Response from current dealership owner:

We thank you for your feedback.

Oct 20, 2017

Mark

I had multiple contacts from multiple salespeople from this dealership, but I never could get any one of them to answer my questions about the car I was interested in. The dealer needs to assign responsibility for responding to CarGurus inquiries to one person to avoid all of the confusion.

11 of 12 people found this review helpful.

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Oct 18, 2017

Ashraful

I test drove a car (Camry 2016, 47 K miles) and decided to buy it. The sales person brought me the paper with total out-the-door price. It was 15,200 dollars. Me and my wife wanted to compare between a new vehicle and this one because the difference was only 5K. We told him that we would be back the next day after seeing a new vehicle. The sales person was very pushy. He didn't like my idea and he got angry. I asked him if he was the buyer what would he do. He agreed. Anyhow, next day after deciding for the used vehicle when we went to the dealer, the sales person came up with a price of 18,350 dollars for the same vehicle. He added some extra fees which were not there day before. We didn't agree. As we got up from the chair he teared our DL copies in front of us and threw them into trash can. Very rude....

16 of 17 people found this review helpful.

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Response from current dealership owner:

I do apologize for this experience as this is not how we like to do business with our guests and customers. If you could please e-mail me your information, the vehicle you were interested in purchasing and any more information such as sales associate so that I can investigate with our management team and find out how we can resolve this please. You can contact myself Joshua Schlipp at joshua.schlipp@stonemountaintoyota.net

Sep 24, 2017

Wiley

The dealer ship call me.

0 of 7 people found this review helpful.

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Sep 17, 2017

Indica

Go see Mr. MARK McFarland..great customer service skills and a straightforward salesman.

3 of 3 people found this review helpful.

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Aug 26, 2017

Guru9C49H

excellent quick response

0 of 1 people found this review helpful.

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Apr 27, 2017

Susan

They were Very prompt in responding and invited me out imediately. We bought a car before being able to go to dealership.

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Apr 20, 2017

Very poor sale person attitude, he did not help or know anything about the car he is showing to the customer. He have a aggressive personnel that I feel uncomfortable with. His name is Lance, his fellow was more helpful then him. That why I rate one star with them I will rate zero star

14 of 15 people found this review helpful.

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Mar 2, 2017

David

Very positive

0 of 1 people found this review helpful.

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Feb 23, 2017

Crv 2008 shows the price 7464 but when I go there see price tag is 8464. After then i but this car yesterday 02/22/17 at 12 pm at the price of 7772.50 and dealership fee+ tax. So be aware

8 of 8 people found this review helpful.

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Dec 20, 2016

Scott

While the car was already sold, the dealer emailed and called me to see I was interested in other vehicles. They actually sent me a list of similar cars for me to consider.

3 of 3 people found this review helpful.

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Jul 22, 2016

naveena

good dealer.

4 of 5 people found this review helpful.

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Jun 26, 2016

Scherree

Great people to work with.

2 of 4 people found this review helpful.

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Jun 23, 2016

Sinka

They gave me feedback quickly.

0 of 1 people found this review helpful.

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Read 33 old reviews

Apr 4, 2016

No sell. During inspection of the vehicle, a defective catalytic converter replacement was required. Dealer elected not to invest in its replacement.

7 of 7 people found this review helpful.

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Mar 3, 2016

William

Received e-mail shortly after contacting them.

1 of 1 people found this review helpful.

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Jan 6, 2016

Piaras

Overall I'm impressed. They applied a little pressure, but weren't pushy. Fast response. Reasonable price. Would deal with them again.

3 of 3 people found this review helpful.

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Dec 30, 2015

gerald

We are still in contact and discussing a trade. Very professional and good communication.

2 of 2 people found this review helpful.

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Dec 15, 2015

Bob

Dealer did respond but did not follow through.

2 of 2 people found this review helpful.

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Nov 16, 2015

Richard

Had a great experience working with Lance, Verna and Richard.

1 of 1 people found this review helpful.

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Oct 21, 2015

JIMMY

I asked specifically if there were any hidden fees. After assurances that there were none...Drove 2 hrs. only to find that the price I was quoted was not the price.

2 of 2 people found this review helpful.

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Sep 27, 2015

carla

Great communication. I was the hold up with making a decision

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Sep 11, 2015

JazzyK

Great dealership. The car was old and didn't have the features I wanted. However, they worked the car over into tip top shape... I would purchase from this dealer.

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Jul 26, 2015

Silvette

Very disappointed in the online contact, Lance. He was unprofessional and rude when we prepared to offer on the car. The manager and other employees were helpful.

1 of 1 people found this review helpful.

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May 5, 2015

Diane

Car was already sold by the time they contacted me.

1 of 1 people found this review helpful.

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May 3, 2015

Mac

Took a while to response.I was told that they will call during my initial call but never did. Got an e mail that the car I'm inquiring about was already sold..after 4 days.

1 of 1 people found this review helpful.

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Apr 26, 2015

Charles

I ended up buying a 2010 Ford Ranger from them. It was fairly represented in the posting, and fairly priced.

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Feb 27, 2015

chuck

Was shopping for a used Toyota tundra. I found one at stone mountain Toyota.I called and talked to Eric a salesperson he said the truck was there so I made an app. to come Saturday after work. On Saturday I got a call from two different people confirming my app. to look at the truck. at 4pm Eric called me and asked if I was coming I said yes on my way he said great the truck is here. My self, wife and two young girls left home drove an hoer and a half to the dealer. We saw the truck got in to take it for a test drive just to find out it was sold at 10am that same day this is not I will ever use or recommend. we did buy from Lagrange They are great

2 of 2 people found this review helpful.

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Feb 11, 2015

Stella

Good

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Feb 7, 2015

Billy

Dealer was responsive.

1 of 1 people found this review helpful.

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Dec 15, 2014

Joe

They don't even wait for you to get out of your car, they hound you while pulling into their lot - Never Again, stay away.

2 of 2 people found this review helpful.

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Oct 16, 2014

Mark

Very helpful. Didnt push too hard. Gave me time to think.

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Sep 11, 2014

Stacymac93

Car was gone when I inquired.

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Aug 21, 2014

Weldemariam

They respond after I left several messages. When I went for test drive the car was with a dead buttery. They have to jump start it for me to test it.

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Jul 29, 2014

Kenny

Very good. I purchased the car offered.

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Jul 25, 2014

Ricardo

Good information.

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May 30, 2014

sui

Good

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Mar 24, 2014

IVOR

Vehicle was sold a week prior to my enquiry - no apology!

1 of 1 people found this review helpful.

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Mar 1, 2014

abebe

Verygood

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Nov 26, 2013

Kelly

The car was advertised to be ~60 miles from my location, when I contacted the dealer with interest I found out it was actually ~130 miles away. Not impressed with deceitful tactics.

1 of 1 people found this review helpful.

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Aug 3, 2013

mingfei

Good transaction experience.

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Jul 29, 2013

Kevin

They worked a great deal. They stood behind their product. Everyone, from the sales person to the manager bent over backwards to meet our needs.

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Jul 12, 2013

John

Beverly was very nice but the sales manager really turned me off to doing business with them.

1 of 1 people found this review helpful.

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Mar 1, 2013

Steven

Great response by phone....

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Sep 22, 2012

Mehul

Car was sold before we could make it to dealership

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Jun 12, 2012

jon

service was fine, not what i was looking for in that car. polite.

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Jan 12, 2012

BOBBY

very good experience, not presured, great saleman, very detail with explain details of car. thanks Lance

Is this review helpful? Yes | No

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Stone Mountain Toyota