Rick Hendrick Toyota Sandy Springs

Express Lube, New Owner Events, Toyota Certified Collision Center,
Rent A
Car, Toyota Certified Used Vehicles

6475 Roswell Rd NE
Atlanta, GA 30328

http://www.rickhendricktoyotasandysprings.com

Sales: (404) 800-4877

Service: (844) 810-1296

Today 8:30am - 9:00pm

(Open Now)

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Sales Reviews (70)

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Walter

Sep 8, 2017

Very congenial, would work with them in the future!

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john

Sep 8, 2017

great experience, my salesman and finance guy were fantastic

Is this review helpful? Yes | No

Thomas

Aug 31, 2017

Misled me. They knew that a deal was being done and didn't tell me. Then they claimed they were honest. I told the guy then lack of transparency is just was bad and that customers hate both.

Is this review helpful? Yes | No

Tiffany

Aug 30, 2017

My experience was a long two-day process, in the end of that process they still had not did the repairs to the vehicle that needed to be done. I would not recommend them. Honesty and communication goes a long way with me.

1 of 1 people found this review helpful.

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Eugene

Aug 29, 2017

Good

0 of 2 people found this review helpful.

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Rania

Aug 27, 2017

Good

0 of 2 people found this review helpful.

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FRANKIE

Aug 20, 2017

Responded quickly, no complaints but I was happier with another dealer.

1 of 1 people found this review helpful.

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Rick

Aug 11, 2017

good

0 of 2 people found this review helpful.

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Guru9G1WM

Aug 9, 2017

Car was OK add on's were to much Admin fee $700.00 and $1300 for the "Hendrick Advantage" I did not go to play the shell game I went to buy the car.

9 of 9 people found this review helpful.

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Mike

Aug 4, 2017

Miss represented the term of the extended warranty. Have tried to contact them several times to cancel the warranty with no return phone calls.

3 of 3 people found this review helpful.

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JOANNE

Aug 3, 2017

Responded immediately, provided all requested info. Notified me when vehicle sold to prevent unnecessary trip to GA.

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Jesus

Aug 1, 2017

Good

0 of 4 people found this review helpful.

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Bradley

Jul 30, 2017

They were excellent to deal with, everything was handled over the web.

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Guru9663Y

Jul 27, 2017

Service was superior, I was impressed with the effort and responsiveness put forth by Cranston. He was helpful, courteous and used any form of communication with the same level of professionalism. I was disappointed there wasn't an alternative to the add-on dealership 'upgrades' fee which ultimately prevented my ability/desire to purchase the vehicle. Coupled with the dealer fees, it made the final price rise by approximately 10% which removed any perceived value from the list price.

1 of 1 people found this review helpful.

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nikekid4444

Jul 25, 2017

Very good response it was such a great deal . The lrxus sold very quick. Ot was agreat deal. I will vontine to watch . I am in the market for a lexus.

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ke001960

Jul 18, 2017

Contacted on time, but decided I did not want to buy their vehicle because they could not explain the cost for moderate damage on the vehicle I was asking about.

2 of 2 people found this review helpful.

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Julian

Jul 17, 2017

Good enough service, although I wish it were faster

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Charles

Jul 15, 2017

great

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arvin

Jul 6, 2017

Great dealership only that priceing was bit out of my budget others around giving all inclusive price to your plus tax and title and other plus that 2015 may be 24000out of door with usual included might work well still looking thanks

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Guru9YNG1

Jul 2, 2017

Beyond Great!:-)

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jfidanza

Jun 26, 2017

Gun is very helpful and professional

0 of 2 people found this review helpful.

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Brooke

Jun 22, 2017

Car was listed on website but when I called to discuss it they said they had sold it. It has been two weeks and the car is still on the website as available. Seems to be a bait and switch tactic.

6 of 7 people found this review helpful.

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Sherry

Jun 22, 2017

The vehicle in the ad was not ready. I test drove another car. The Salesman was friendly but each vehicle he showed me had visible flaws, i.e. exterior scratches in the paint and, cracked and peeling interior .

5 of 5 people found this review helpful.

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Lawanda

Jun 13, 2017

My sales person Lamont was amazing. Excellent customer service, be listen and understood my needs. He was someone I trusted. Kim in the finance department needs to learn what it means to service the customer.

4 of 4 people found this review helpful.

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Jose

Jun 12, 2017

Pleasure to do business with. Did not like how the certification process worked. Adil made the experience a good one.

1 of 1 people found this review helpful.

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Guru3HP7

Jun 9, 2017

The price of this vehicle went up $2000 with dealer junk fees. I was so disappointed. Not even worth looking at the car after that. However the salesman responded promptly and was helpful.

11 of 12 people found this review helpful.

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Lidia

Jun 8, 2017

I Bought the car and the service was great! Thanks Rick Hendrick toyota scion Sandy Spring and Frankie our salesman who was consistent! Im loving my car!

2 of 2 people found this review helpful.

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Leigh

Jun 4, 2017

Texted with dealer. They did not have a vehicle matching the description and price listed on CarGurus. Price difference between what was advertised and what they had available was $5k. Vehicle is still listed online, so it could not have been a case of outdated info. Just seemed like a bait and switch.

8 of 8 people found this review helpful.

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Dale

Jun 4, 2017

Bait and switch, said they dropped the price $3000 then wanted to add over $2000 in dealer fees.

10 of 10 people found this review helpful.

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Saurabh

Jun 3, 2017

Exp was good with a Rick. He has shown us various options and was vey helpful

1 of 1 people found this review helpful.

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Sam

May 1, 2017

Great experience end to end.

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Tad

Apr 27, 2017

Excellent. I'm still looking and considering one of their other vehicles. Very courteous and professional.

1 of 2 people found this review helpful.

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KAR_Milton

Apr 24, 2017

2 follow-up calls per day for a week after I inquired about a car - by two different individuals at the dealership. I had told them I'd try to stop by to look at the car, but had a busy work and travel schedule that week. They still tried to press me to commit to a date and time to look at the car. Very aggressive behavior, so I won't be in a hurry to transact with them any time soon. Too bad, because I was originally very interested in the vehicle they had advertised.

2 of 3 people found this review helpful.

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toroko

Apr 23, 2017

Wonderful Sales Rep and wonderful manager. Loved interacting with them and highly recommend this dealership.

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Diann

Apr 20, 2017

Was interested in purchasing car test drove and returned to compete financing car was sold internally...Salesman did not know car was sold..

6 of 6 people found this review helpful.

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Cobracarrera

Apr 9, 2017

Horrible. Sales rep was great. Truck I was interested in was put on hold. Had appointment made and confirmed 2 times. My rep calls me to tell me truck was sold by another sales rep even after truck was put on hold.

6 of 6 people found this review helpful.

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Eddie

Apr 6, 2017

Tony was great to work with I like to haggle we did buy a vehicle would recommend this dealership.

1 of 2 people found this review helpful.

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Person who contacted dealship

Apr 5, 2017

We did not end up getting the car from here, however they were not the most friendly, and I have received three calls even though I have told them that we are holding off. There was also some additional dealer fees that raised the price of the car above what other dealerships were charging. So, I did not have a bad experience, but it was not the best.

4 of 5 people found this review helpful.

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Canorris

Mar 31, 2017

Good

0 of 2 people found this review helpful.

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Customer

Mar 15, 2017

Did not respond to my emails. I called , could not find car in the system. Bate and switch??

3 of 3 people found this review helpful.

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Juliana

Mar 13, 2017

Great customer service! Very happy with my purchase highly recommended

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Reginald

Mar 9, 2017

Great experience, they will get the deal done with your best interest first.

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canewc

Feb 28, 2017

Bought the car!!!

0 of 1 people found this review helpful.

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John

Feb 16, 2017

Good response

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james

Feb 5, 2017

Disappointed in the process they ran. We had a couple of trips out and came in with intent to purchase but while on final test drive they sold it to a third party without alerting us or suggesting a deposit.

10 of 10 people found this review helpful.

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Rob

Feb 1, 2017

Good

0 of 4 people found this review helpful.

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Huggybear26

Jan 11, 2017

Purchased a vehicle. Excellent though lengthy experience. Great salesperson and financial specialist.

3 of 3 people found this review helpful.

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Chris

Dec 6, 2016

They promptly returned my electronic message by phone. They also sent me an email review of the car I was interested in and sent me pictures of the vehicle by text.

1 of 1 people found this review helpful.

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Eliseo

Nov 7, 2016

Great

1 of 5 people found this review helpful.

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Bobby

Oct 25, 2016

They were good and they call me back

1 of 2 people found this review helpful.

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Chrissy

Oct 17, 2016

Thanks Chris and Camden! ;)

0 of 1 people found this review helpful.

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Bob

Sep 21, 2016

They returned my phone call promptly and answered all my questions about the Vsport. They were friendly and professional.

1 of 1 people found this review helpful.

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Richard

Sep 9, 2016

Fast and professional.

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Jakob

Aug 16, 2016

Very quick response

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Kam

Jul 28, 2016

So many people got involved each with different information. Internal communication was poor.

2 of 2 people found this review helpful.

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Terrance

Jul 26, 2016

Great deal, great price

1 of 1 people found this review helpful.

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Joley

Jul 22, 2016

They don't have the Tahoe they are advertising. I sent my information through the website and they didn't answer my question. They asked me to call so I did to find out they don't have the Tahoe they have listed.

2 of 2 people found this review helpful.

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Bob

Jul 19, 2016

There was confusion when I went to look at the truck on a Sunday morning. Even though it was listed on CarGurus, the vehicle was still being prepped for sale and we could not find the keys to test drive it. Nonetheless, my sale rep, Luis, was very helpful and did his best to find the keys but he couldn't. He let me look at the truck all I wanted and since it was exactly what I wanted, I made a deposit and agreed to purchase pending final inspection. Luis kept me updated about the preparations. It needed a new windshield and an alignment and should be ready tomorrow.

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martijo

Jul 7, 2016

Went to the dealer and they said they cant sell it because it has a recall.

0 of 1 people found this review helpful.

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PdeC

May 10, 2016

No sales pressure. Friendly.

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Norman

Apr 28, 2016

Great, friendly people

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Latrece

Apr 10, 2016

I didn't decide to see this dealer because I changed my mind on my choice of vehicle, but their attention to the details of what I wanted and courtesy would keep them on my radar of great experience and customer service

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David

Apr 5, 2016

Great experience! I would buy a car from Rick Hendrick Toyota again.

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msquare69

Mar 2, 2016

Wonderful experience - sales rep Alex Davidovici was great. He wasn't just selling me a car. He worked with me and the sales manager to get me in the car I wanted for a really good price... I checked on nada.com and kbb.com before I went, just to have an idea of what the car was worth... Overall, a great experience. I would recommend Alex and Rick Hendrick Totota of Sandy Springs..

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Scott

Feb 15, 2016

Quick response

0 of 1 people found this review helpful.

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Sheila

Jan 14, 2016

I would do business with the dealer because they responded to my email.

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Sree

Dec 16, 2015

one of the worsts sales and customer receiveing i never had before i was told in the email one price and i drove 100 miles then once i visited price was 1500 more .. petty on sales.. i am working for big organization and i will give the same feedback where thousand of my employees will see this feedback

5 of 5 people found this review helpful.

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jolive45

Oct 22, 2015

Price quoted via email and on Car Gurus was "sale price" and did not include almost $1000 in Dealer add-ons!

7 of 7 people found this review helpful.

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REBECCA

Oct 8, 2015

They reached out to me immediately but could not confirm I could come in and see the car listed . The assistants who contacted me (many times) via phone were spacey and disorganized - confirming appointment times I never said I could attend, stating "oh there's no notes here about you", and just presenting a sense that they're a very disorganized, inexperienced team of people who reach out to potential buyers. They weren't rude - just spacey and disorganized which is a big turn at the beginning of the car buying misery.

3 of 3 people found this review helpful.

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Denise

Sep 27, 2015

Great customer service with Jim

0 of 1 people found this review helpful.

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Read 11 old reviews

coop30

Sep 15, 2015

Salesperson was respectable, pleasant experience, car was too used/neglected for my taste.

1 of 1 people found this review helpful.

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Troy

Sep 3, 2015

Positive

1 of 2 people found this review helpful.

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jeff

Aug 13, 2015

Drove 1.5 hours to view 2 different cars. Arrived 9am saturday morning both had been sold evening before. No call back from the dealer etc. Not unhappy the cars were sold, first come first served but the fact that we were assured at 7pm the evening before they were both still available and when we arrived they mysteriously were purchased by folks from out of state that had put a deposit on them but had not shown up to see them or drive them. Odd.

2 of 2 people found this review helpful.

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Matt

Jul 26, 2015

Ended up making a deal with these guys.

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michael

Jul 22, 2015

Called ahead to make sure the vehicle we wanted to see was available and ready BEFORE we drove 30 miles up the road... Got there and got the run around about it was now not available due to it not passing their safety inspection, they would give no specifics on this and proceeded to try and sell us something more expensive. Went to Shad Mitsubishi and bought the same car (cleaner though) and got treated great! Would never go back to Rick Hendrick Toyota...

3 of 3 people found this review helpful.

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Dave

Jul 22, 2015

Dealer blew up my inbox, but did not have the vehicle I contacted them about. Seriously... blew up my inbox.

2 of 2 people found this review helpful.

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Jeff

Jul 17, 2014

Very enjoyable

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Beth

Jun 8, 2014

Good

Is this review helpful? Yes | No

Angie

Feb 11, 2014

GREAT EXPERIENCE! Everyone was so helpful and Moses was a super salesman.

Is this review helpful? Yes | No

LadyandKatie

Apr 17, 2013

Very nice people would recommended them to anyone wanting to buy a vehicle.

Is this review helpful? Yes | No

Bruce

Dec 30, 2012

Poor contact

Is this review helpful? Yes | No

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Rick Hendrick Toyota Sandy Springs

Rick Hendrick Toyota Sandy Springs

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