Star Nissan

Very nice and professional.

Very friendly staff

Quick response

great

Low balled on my trade, trying to add extras on the back end. I never hagled price, just wanted truck plus ttl and out the door

Received what seemed like automated emails only.

Very responsive to my inquiry, i jusybfound exactly what i wanted elsewhere.

Deal was made over night, than found out that they sold the car the next day. Definitely not the best way to win over a customer’s trust.

Great place salespeople we’re all very friendly we purchase are car they go extra mile to help with no pressure at all salesman Chris was amazing we recommend anyone this dealer thank you keep up the good work guys

Good

Good

Told me they will contact me if they get the car I want in my price range very nice and responsive

Great

Good

Great response time! Very informative.

They were cool and able to come up with a arrangement that works for me and them because I didn’t want to leave my car

Did not buy a car yet but pleasant to work with.

Dealership was willing to work with me.

They were really nice but my car wasn’t as expected , it had a lot of front end paint damage which wasn’t shown on video of the vehicle. A whole lot of paint damage , it’s being repainted now . I flew to Chicago from Florida to find this but I accepted the vehicle anyway .

I got a quick response then the sales guy try rushing me to come he said because other people online was interested in it. So i decided to drag my feet. I've seen similar and better deals than this one so I'm in no rush . Surprisingly I'm getting a call text or email every day.

Good ppl. Quick n easy

Excellent buying experience. Sales staff (Julian Outly) was excellent. Laid out leasing and buying options and prices and let me make an educated decision . No pressure dealership with competitive prices. I highly recommend.

Responded right away!

On 6/13/20 found 2017 Infinity Q50S that was priced $31,000. Called dealership and the CSR agreed to send me a Carfax report which she did. The next day the price dropped to $26,600 which had me very interested, but could not call on it as it was a Sunday and they were not open. Today I called and they said that there was a mistake and the price is $30,900. For that, I am taking my business elsewhere.

First they ran my credit before we made a deal. Then the sales manager really don't negotiate. Waited 5 days to possess the car and still didn't get it because something on there end wasn't right. There was a problem that they was supposed to fix and still didn't fix it

Great and easy to work with

Star Nissan is a professional dealer who took good care of us. Our salesman, Chia, was prepared for our visit and the car was clean and ready to test drive. Although they did not negotiate much off the internet price, it was a fair deal to begin with and they worked with us on extended warranty. I would highly recommend buying from Star Nissan.

The Saleswoman Luz Guzman was Terrific. Mr. Nissan The Finance Manager was Great. I would recommend Berman Infinity of Niles to anyone looking for a smooth Auto purchasing experience.

Great contact. Was on my list but bought my original vehicle. Seemed like a well run dealership.

Good experience. My sales rep, Addy & their mgr, Jordan were straight shooters. No heartburn, we negotiated fairly and I was very satisfied with the process and outcome. Cheers!

Awesome! We bought our car there! Ask for Barry!

They went above and beyond to satisfy what i was looking and at the price that was within my range.

The whole dealer staff was very helpful and honest.

Great follow up

Quick reply, willing to match the price

I contacted the dealership, thought I had a deal, they sent me paper work 2500 more than what was agreed upon, I don't think they are an honest dealership

When I arrived, the salesman that I was supposed to meet with was not there for the scheduled appointment. A saleswoman guided me through the car, but she clearly wasn't a car girl or gearhead. I did not like the product offering, but I had been told that the leasing programs worked very well for people rolling over negative equity. The lease proposal that I was given was ridiculous, clearly trying to gouge me. They also refused to let me take the proposal home. Bye.

They got back to me right away but said the trade in deal was not done yet. I never heard back from them except to try to sell me a totally different make vehicle.

Do not use this dealer. Made several email correspondents back and forth on two vehicles I wanted to purchase. I drive three hours nobody knew anything about my request neither of the vehicles were ready one had muddy boot prints all over it. Then they raised the internet price of the vehicles by 4000.00 like I wouldn’t notice. I had emails verifying that they would be willing to make a deal if I drove up. Refused to drop price at all and kept, “talking to a manager about lowering price.” Word of advice if you can’t drop a price on a vehicle advertise your business that way. Joke of a business.

answered all requests

They had me approved with the price I wanted along with the downpayment, at least that's what I thought. They came back and said they needed a downpayment of $6000, not the $3000 I wanted to put down. They said in order for me to be under a $500 car note.

Responded right away.

Very straight forward. Made the buying experience painless.

Very quick to reply and persistent

Everyone was so nice and professional And they didn’t make you feel like you were being forced into a purchase. I would recommend anyone looking for a vehicle to go to star Nissan! You won’t regret it!!

Sales manager was extremely rude and argumentative. Dealer did not deliver vehicle to Nashville when promised, so I cancelled deal. General manager intervened and was reasonable, allowed deal to be cancelled, since it was never delivered.

Not a bad dealership but could do some things to improve. Ever be forced to take a test drive without leaving the property? I did. Was literally told we were unable to leave the parking lot. Worst test drive ever. Also, was told when I signed the paperwork that they would fill the tank for the long drive home. When I picked up the car the next day (was unable to take the car that night because it hadn't gone through the Nissan certified inspection... which I had to pay extra for) the tank was LITERALLY bone dry. They said they couldn't get me gas and wouldn't even give me money to get it myself. So I had to leave the dealership with a needle below E and an hour drive home in an area I was totally unfamiliar with. Other than that, the price was a fair price and there were no problems with any of the people I worked with. Would I buy a car from them again? Yah, probably... as long as they put in writing I would get enough gas to get home and I could actually test drive the car.

Salespeople were attentive, friendly and responsive. That’s where the positives end. The facility was old, showing wear and tear and straight out dirty in places. The vehicles we drove were both clearly not detailed. There was pet hair all over one and sticky junk on the gear shifter and seat. When I tried to explore the options on the vehicle I was told that they removed the GPS chip because people steal them and that if we bought the car they could put it back. Then when I noticed that the tail light had a a nickel sized hole in it, the sales manager told me that he could get it fixed and “pass that cost along to me.” No thanks.

Bad business, they added a lot of fee beside tax and license plate ! Car was 16k came out the be 21k

Eugene was great to work with and took my wife and I on a test drive. The van was in great shape, and we thought it was the one!!! When we sat down to negotiate, we found out that the advertised price did not include a $960 maintenance/inspection fee. This was very disappointing. I ended up offering them sticker price for the vehicle, but I was turned down repeatedly. I guess they had too much $$$ into the car. We ended up buying another identical minivan in Lake County, where the dealers do not charge 'hidden' fees! Live and learn, as they say cars are cheaper in the country!

Bought from this dealer. They were all great and easy and enjoyable.

Sales rep W Taylor was helpful in closing the deal.

Very good experience with Bill. Did not purchase from here though. Shopped around for better value for my trade

Very quick response.

They were nice, cleaned the vehicle, truck was as advertised. The only thing negative, was that I had tofight for the full certified preowned warranty (100K vs 36K)but they wound up giving it to me. Cargurus ad had the full certified prepared warranty in the ad, so that helped.

Very Satisfied customer. A+ for Star Nissan. Walked in the dealership to look at a car i saw online advertised by Star Nissan thru Car Gurus. From the get go i was greeted by Sales, Eugene Choumanov. We arranged a test drive, and all my questions and concerns were addressed. The car was in excellent condition, and was listed below market value. These guys dont mess around, and they are here to sell and provide excellent customer experience. Eugene (Sales), Alex (GM), and Eli (Finance) were on point, and made sure you are well taken care of during your visit, so if you ever go to Star Nissan, be sure to ask for Eugene. The process was very easy, and it was great dealing with this team. I will surely refer friends and family to this location when shopping for a new or used car.

Very responsive & helpful

Excellent.

I could not get a honest timely response from dealer.. I was told the car was available and then was told it was not and then told later it was. Told the salesman I wanted to buy the car and never heard back from them.

I contacted the dealer regarding the advertised car 2008 Mercedes-Benz. they did not have it anymore plus it had been sold for a long time. i thanked them for the info and was not interested in anything else. I am still getting emails from them so I had to inscribe and block them from my email. I think it is very important that when a customer states they are not interested any more they should honor and remove them from their robo email.

Test drove car. Liked the car. Talked numbers. Promised to come back after looking at a few other cars. Eventually purchased car.

I was so disappointed. I set an appointment to see the vehicle and when I got there was told that the car had been sold. It was a pity after driving two and half hours and after talking with the representative barely a few hours. I am sure will never deal with this dealership again.

I didn't purchase the car they were offering but they were great about answering my questions and were very quick to follow up. I wouldn't hesitate to contact Star Nissan again.

The vehicle was not available but they were interested in helping me find another car, I did not purchase a car from this dealer.

A very relaxed buying experience. Bill Werner was my sales rep that had only my best interest in mind, very knowledgeable about products, and very prompt to reply to my questions. Communication was not a problem with this dealer, call backs were immediate, and product explanations were simple to understand. It took me two hours from the time I walked in, until the time I left with the vehicle I wanted. No pressure experience will definitely earn my business in the future. Thanks Star Nissan for being so professional.

professional , responded on time and had someone waiting for me

The salesman I was very courtesy and friendly when I ask for that vehicle and give me many options for appointment! This is good and nice!

They were extremely nice and professional but didn't have any cars that interested me in their inventory

Replied quickly

Everything seems to be going fine with communication with the salesman. We live out of state and had made plans with the salesman to meet the next day to look at the car and to buy it if everything was in order and presumed (mistake) that he would reserve it until the next day. Then we got a call from the salesman about 2 hours later that it had been sold that day after we had talked to him! Couldn't believe he did not call us and inform us that someone was interested and confirm that we wanted the car. I guess a sale is a sale and doesn't matter how you treat customers. Really disappointed in the dealership.

I went to the dealer, they didn't even have the car that they are advertising.

Good. Still waiting for the owners manual, though.

Awesome dealership!!! Pete our Salesman and Nicole in Finance were both very helpful and great to work with. We drove 2 hours and purchased the 2016 Explorer Limited and drove it home back to Madison the same day. Thank you Star Nissan for everything!

Extremely professional, in setting up the appointment to drive the car. When we arrived, the car was there, but we were told that it just sold. Offered a couple others to drive but we declined.

Overall experience was ok however the person dealing with me not that great and very low interactive. over all process was good.

Had a really hard time getting them to answer the phone or call back even after I purchase the vehicle

A 7star dealership.

Great experience, great communication, right up to the point where they let me drive 40 miles to say oops we sold that 45 minutes ago. Their communication to get me there was great, but once they sold it that communication should have continued so that I wouldn't have wasted my time. They had no problem letting me come all the way there in hopes of selling me something else and then made poor excuses for why they didn't inform me the car was sold. There's a reason that car salesman are viewed as sleazy and this type of interaction is a perfect example why.

Dealer was very responsive

Fantastic! Our salesperson Jorge was hands down, the best and most accommodating I've ever dealt with. Great job and thanks for being so personable.

Excessive calling, emails and texts.

Lady was very nice and understanding!

Very messy and unorthodoxy price negotiation for a cash transaction. After agreeing on a sales price that was clearly a win-win for both, the came back three times trying to get more money from us with very questionable arguments. After refusing to all three and while I was getting ready to leave they went back to original price we had agreed. They simply ruined the experience for the customer for nothing. I bought the car at the price I expected to but I'm definitely not coming back.

Very courteous and helpful. Quick follow up.

Excellent

Response was fast and information was given

Very quick response and professional but purchased a different vehicle

Great

Great experience with Dealership

I made an appointment to see the car. When I get there they tell me the car is gone. They show me a different one, more expensive, I don't purchase I leave , when I get home I get a call asking me if I wanted to make an appointment to see the car I originally went to see. I told them I just left the dealer and the car wasn't there. They said they don't what happened. That was my experience dealing with Star Nissan

They are persistent in follow up and fairly good at communicating in a timely manner via email or phone. The only thing that was less than stellar is their apparent overuse of copy/pasted scripted email responses.

Great service,smooth sale transaction. Thank you

Very quick respose, no complaints.

Professional and helpful. Even though I didn't buy a car from them but I would highly recommend others.

Because of a sudden change in circumstances I was no longer able to purchase a vehicle. However, I do highly rate Star Nissan for the superb attention I was given. I live out of state and they constantly kept in communication with me by email. I wasn't constantly receiving those annoying follow up phone calls that you usually have to ignore. When I requested pics of the interior of the vehicle, I received them within less than an hour. They were up front with me regarding the costs including the extended warranty prices. I had asked another dealer for prices of the extended warranty so as a customer I can make the best purchase decision for myself and they refused to give me the price twice. They told me that I had to call and talk to the sales manager and when I was ready to buy the vehicle is when they would give me the price in writing. I thought to myself, who buys something before they know how much it's going to cost? Anyway, when I am ready once again to purchase a vehicle I will definitely look at Star Nissan.

Quick response

I found a car through cargurus and contacted Steve at star nissan. Very helpful, honest and all around good guy. Anyhow very good low pressure buying experience and I got a great car at a good price couldn't be happier. It was a 3 hr drive one way and I would do it again.

Awesome sales

Although I did not end up buying my car from them, I got immediate response and follow up. They tried hard to get me the best deal and were very honest about the pricing, rebates and trade-in value. I would recommend checking them out.

They ignored my 2005 Nissan pathfinder SE 4WD request and tried selling me SUVs that I didn,t want.

Great car at an even better price. Bought a 2010 dodge charger rally. The process was quick they are willing to negotiate my sales person was Dariuz

Was not wiling to work with me. Only told me what my car was worth and that I was already upside down.

I am a Nissan owner bought two Nissans before an Armada brand new purchase and Maxima as a used purchase. I purchase both of them before from the same dealers as a Cash Deal. Very poor lack of sales negotiations. They don’t know how to listen and negotiate. The sales person didn't want to make a deal on a 4 year old Rogue as CASH DEAL. What is wrong with this people, do they sell cars? Or just only to people that are going to pay the sticker price????? I strongly suggest for those sales people to receive negotiation training or more authority to flex the prices. IT'S A CASH DEAL. They let me walk out like they have done this before. Several weeks later, I receive a call from the sales person. I said to him, you didn't want to deal on the purchase, Don’t waste my time or yours. I am not going back, and I am going where my money is welcome. I must say Good experience for me; they made me change to another brand of vehicle. Thank you…

very quick followup call about inquiry. Very helpful.

Dealer didn't anser the specific questions I asked.

Contacted me right away and kept up with me daily!