Group 1 GMC Westside

I really like buying a vehicle from this dealership. Everything was so great but what I liked the most was the customer service, this place has top of the line personnel. I want to thank Oscar the sales guy and Alex the manager.

Answered and sales guy was super helpful.

It was a little long but that's how these things are it was definitely pleasant the workers really make it enjoyable

rapid respond

Service was professional and very attentive.

Everything went smooth communication wise but after the sell has been concluded that’s where some issue begins: 1-The vehicle come with 2 set keys and for some reason they told me can’t find it so have to pay for the second set of keys. After negotiations I agreed to pay them $170 instead of $300 plus extra the asked from me to reprogram a new key. The next day a received a call from the dealer saying the second keys has been found so no need to purchase a new one. I asked to get my $170 back they refused to refund me and make me wait for almost 4 hours without having a chance to talk the manager. 2 I received the vehicle half clean. When I make some observations to the dealer he took it back make me wait 3 hours bring it back with mo major improvements.

Very responsive and accommodating

Excellent experience. Arron My salesman was very professional and helpful. Dealership provided excellent car preparation. Would highly recommend.

I dealt with Julio and David. Both were outstanding people. Did not make a deal but was giving a great deal with no pressure to buy. Very professional and courteous.

Did not buy anything but salesman Sergio was very helpful.

They tried to help me but I didn't see the original vehicle because it was sold before I arrived.

Good help

Their customer service was great. They helped me on everything I needed. I’ve been to other dealerships with my wife in the past and in my experience is the best service I’ve ever had. They helped me with my inquiry according to my needs.

They answered my question to my satisfaction and recommend options

If I could give them less than 1 Star, I would. First of all they offered me the lowest offer I’ve received from any dealer for my vehicle. Once we finally got it to where I could at least be okay with it, still lower than everyone else tho, we got the bank to approve it. The bank then sent them the final draft of the purchase order and everything and they agreed to deliver the vehicle then pick up mine. At that point they decided that instead of delivering it I had to bring my car all they way to them. With the virus and all I’m not allowed to leave my town which is why I needed it delivered and I told them that from the start, but they insisted I had to bring it there’s 0/10 would not ever do business with them. Terrible experience. Send your money elsewhere.

they costatly keep on emailing me and are trying to help me. Good people

I liked the truck initially. But then as I went through I noticed the moon roof was not working correctly. Saleperson was all like, no you just have to push it with your finger to help aid in closing it. The sales person had no intent on letting me know, that it was damaged, I'm glad I was testing everything, he definetly wasn't going to say anything about it to me. Then after he talked to someone inside, he came back saying that they ordered parts for it and they have them there, so they obviously knew there was a problem with that.... The one that really irritated me was the whole extended warranty. I spoke with the finance guy there and he said the GM warranty I bought for $2500 from them would work at any dealership but if I wasnt happy with it "I could get my money back". I live out of town and took my used Ford truck I bought from the dealership to a Ford dealership in my town. They denied my extended warranty and said they only allow Ford extended warranty there.

Over-the-phone service was very polite. They were able to provide information I asked for and gave me honest answers. Unfortunately, I couldn’t go to their establishment myself due to COVID-19.

Great dealership and friendly, helpful staff. The finance paperwork took a little longer than it should have, but overall, a great experience and I highly recommend shopping for your next vehicle here.

They took care of me.

Very good service and helpful

Truck was filthy, nothing like the photos. They showed me a CarFax that showed the vehicle had no damage but the truck had a large dent in the rear bumper as well as a large scratches on the rear passenger side. I felt like I was tricked into going and seeing the vehicle. The only thing that was good about the visit was the salesman.

Purchased a super-loaded great condition, low millage 2017 Dodge 2500 Sierra at a great price. The staff, including the salesman I dealt with Martin Contreras, were great. Martin was knowledgeable, low/no pressure, quickly found the truck for me and just simply provided exceptional customer service. I'll be going back most definitely when we trade in my wife's car for something new(er) - which we're currently looking at doing.

Great experience!

The dealer was great very nice. He was very patience with me and my son.great deal on the Buick.

Always in contact with me very professional

As with any dealer, they responded within the hour. I went there two days later and bought the vehicle. Both the sales department and the finance department were very helpful

They were friendly and contacted me right away. The car was bought by someone else though. I chose to wait a day and someone else didn't. I did make some good contacts for the future.

Great

Nice people contacted me. I realized the vehicle I was looking at did not have four wheel drive. I informed them I would keep searching for the right vehicle.

Good people. And very nice customer service

Horrible customer service. I kept getting the same email from different salespeople. I would send them a detailed email, with an offer amount. Nothing but a generic automatic general message would be sent back to me. I would give them zero stars, if I could.

Great service !! Great Dealer !

Vehicle is over priced with lots of cosmetic damage. They add on a “protection package” to every vehicle that includes tinted windows, wheel locks, and nitrogen in the tires. Even if the vehicle doesn’t have it on it they say you must purchase it for $1600 in addition to the purchase price. Very rude salesman who lied and was proven to lie time and time again. Ended up purchasing a newer model with less mileage in better condition for same price. Will not be returning to this dealer.

Great customer service

Is so great they answer right away

The Salesman has been great.We are working on a deal right now,and they have been helpful.

Brian was exceptional. Could not of asked for a better sales man.

it contacted to me , very kind.

Was treated really well there they were very attentive and helpful love my new car

Very helpful and professional

Good experience. Bought uthe car. Danny was very nice and helpful

They answered back that same day, but had a chance of plans and decided to wait, but thank you for that quick response.

Very good experience helpful people answered all my questions and I bought the truck

Dealer called right away and was working on sending me more pics and then found out it had been sold that morning.

Shamaley was quick to answer and they provided the help I needed

They make you wait for more thsn 3 hours. They just only ha e 1 person to do it. I talked to the Spanish manager and told me he will vall me back to tell me what is going on, and I am still waiting for his call. I Wrote to the owner or whoever snd I am still waiting for a respond. They wrote me an email that they want I do business with them!!! Guess what? this is my first and last time with them. No ethics!!! Not good st all!!!

Called back within 1 hour of inquiry.

They did a great job helping me !

Nice staff. The down fall is the ad, they do not list that the front of vehicle paint is chipped from highway miles. Approximately 100 chips. In addition to the small dent in front of left rear tire. This was just a quick look over.

The folks down at Shamaley Buick were awesome! They treated me like even my interest in this used truck was important as any other sale. I will consider them ahead of others in future purchases and wouldn’t hesitate to recommend them as a preferred vendor!!

Good communication

The dealer contacted me promptly. Still try getting the deal done.

Bought my first truck here. So far so good. Waited for an extremely long time but after I got my truck it was worth it. If my experience with them change throughout the course of the time I have my truck I will definitely write another review.

Everything on their part was great, great communication and fast also. Highly recommend them. Didn't buy but that was on my part.

Very helpful and friendly sales staff.Mr.Bob Nicely is the best! Going to enjoy my new ride this weekend! Great Dealership!

My experience at Shamaley was great! My dealer was very polite and helpful. She knew my needs and went the extra mile to meet those needs! Thank you Sandra and everyone else that l talked to at Shamaley! I would definitely refer family and friends!!

Good

Love this dealership,sales person was very good!!!!!!!!!

Very attentive service. Provided several models to choose from. Pleasant buying experience.

Didnt really get any info