Nissan of New Rochelle

Avoid them. Tried to add $4k in extra fees. Car actually had 4k higher miles than listing. Communication was not good at all. Epitomize all the things you want to avoid in used car sales. I passed on the car based on the interaction with them.

Gave all info to dealer and once again, dealership wasn't too interested in my trade in. Had to contact dealer twice cause no answer was given at first but what do you expect in today's time. Very rare that you'll find a dealership that works hard to seal deals.

Excellent experience. Although they knew I might not buy the car , they were helpful , willing to share information and were very pleasant

This dealership is the epitome of all of the skanky used car salesmen jokes. I made a deal for buying a used car that had been advertised for sale for $29K for at least 2 weeks. I agreed to pay full price. I put a deposit of $500 down, which they accepted. I had pre-arranged financing with one of their approved lenders for 2.68%. But they refused to finance the loan at that rate, and said that the only rate they could get for me was 5.99% with some other lender. This was on Saturday. Errol Reid and their finance manager confirmed that the car was sold to me and that they would remove it from their inventory and that we would finalize the deal on Monday, after I had time to review the loan documents. When we spoke on Monday, and I reiterated that I was approved for a loan on that specific car at their dealership, and they looked it up and confirmed it, they informed me that I was correct, but that the price was now $31K. These people lie and don't honor their word. STEER CLEAR!!!

"Bait and Switch" is the best way to describe this dealership. Ignore the advertised price on CarGurus. Once you engage with the dealership, you'll learn the price is only valid if you will finance the vehicle through one of their finance partners. They get paid out by the financing source when you take out a loan to purchase the vehicle. I offered cash and suddenly my cost was $5000 more! Also, get ready for hidden fees! The advertised price does not include this particular dealers $3500 dealer commission, a $1000 "premium vehicle inspection" and then another $500 commission to the salesperson. So another $5000 onto the price. I offered them a trade in. I was offered $4-5000 LESS than what other dealers offered me for my car. Engaging with the salesperson I got stuck with was beyond painful. There was ZERO willingness to be flexible on the price and fees and when I asked I was told "everything costs more these days" Nothing you see is what you get with this dealer

A very busy dealer which is a good thing.The place was fabulous tried a SV Murano loved the car but didn’t have it in our the color we wanted.

The dealer contacted me shortly and helpful and informative. Hopefully, we can make a deal after the holidays if still available.

Excellent service. Donnell was very profesional. Looking for a Corvette but decided I didn't want red. I would recommend this dealership based on my experience.

Horrible experience I came in for my appointment to purchase a car I have been looking for and they had someone else buy the car who didn’t have a appointment was very sad and disappointed that they sold him the car and I drove over a hour to get there just for them to tell me I can’t even test drive it

A very attractive car at an atractice price and a dealer that sounded reasonable, but the distance was too great. To travel from west virginia The representative I spoke with was very knowledgeable

Good communication

The sales person wasn’t helpful at all; i was all ready to go pick up the car after talking about it for 2 days with the dealership that’s when i got a call saying that the car was sold to someone else.this experience was a complete let down.

They were very busy so our appointment was moved to 15 mins later. Overall, great experience was able to test drive car. Car itself wasn’t as I thought it was

I spoke with Wayne, and Darnel, both great guys, but l wasn’t to pleased with the condition of the Mercedes Benz, SL 63, if it all worked out it would have been great to deal with those guys. I give the dealership 5 stars.

Horrible - said they would get back to me in minutes - took 5 hours. Added $2,000 of dealer fees to the price listed on cargurus on a $14,000 car. Will never deal with them again, and I wouldn’t if I were you. Can’t give negative stars, or else I would. Horrible, horrible, horrible.

My experience was extremely good all of the associates are really friendly I worked with Donnel

Excelent service,

Another dealer who didn't bother reading my questions from my CarGurus request. It's really irritating when you ask questions about a specific vehicle, and they just hit you with a generic reply, and ask to talk to you by phone to help assess your needs. Also, the price wasn't as good as it seemed. They included incentives without breaking down what they did include. And they kept contacting me after I said I wasn't interested, saying they couldn't reach me. I think they didn't properly update their contact management software.

Very polite but response to inquiries was too slow, sometimes days (through email mostly). Pricing of the car was confusing. It was listed $25.299 on Cargurus (2019 Nissan Leaf SL 40kw, 1.601 miles on it) but it turns out that it's not the actual price. Their quote was $27.794. 25.299 + 1.995 (PDI) + 500 (Sales commission). They pointed out that the price for this car was listed at $30.995 (of which I hadn't checked at the time) so the 27.794 was actually a very good price considering... "Practically a new car, previously owned by the manufacturer for testing" Anyway, I looked elsewhere, found same model, trim, year, 2.700 miles, for $24.800 (list price on Cargurus website) and that was the actual price tag on the car, no hidden fees.

Was satisfied to a degree. When I called I asked for the price of the vehicle so I could get a cashier check ready for 21,768. So after everything was said and done, they tell me it was 4,000 more than the asking price, because that the price quoted was for financing. Still waiting on bracket for the front plate, right now they zip tied it to the front grill. Nicole was very helpful in resolving the matter. Waited for a call back from the owner, and he as yet to call me back since I informed him of the problem I was having The car is great, and as advertised, even better than advertised. Except for the pricing discrepancies I enjoyed the service at New Rochelle Nissan

Immediately got back to me

Very good

The company replied the next day. They proved to be an excellent company to deal with and still are. I cannot rate them highly enough.

Very polite and experience

Horrible experience! Manager played games with prices, then added thousands in extra fees. The advertised price went from 24689 to 30,000 with these added fees. They do not honor Kelly Blue book trade in values, and offer trade in price 4ooo below value given in Kelly blue book. Beware of this dealer-not ethical at all!!!!

honest, knowledgeable and courteous. called Friday, took car home Saturday. no pressure. everything was just what they told me on phone. no surprises!

Very unprofessional. Will never recommend this dealership. Spoke to a sales person name Esmy who told me the car had been sold but then when a friend of mine called the same individual tod her the car was still available.

Received a response that the car was already sold. Car was then listed for the next 10 days and had a price drop! Terrible sales practices.

We brought the XC90 that was advertised. Sale person was knowledgeable, pleasant and courteous. Actually everyone we can in contact with was very pleasant and helpful.

Which words should I use to described Nissan of New Rochelle and the staff? Well there are many, scam artist, liars, cheats, and money grubs are just a few. This will be a long read, but if you look at their reviews looks like this kind of stuff happens all the time. Wish I read the reviews before tying to purchase a car through these con artist. After talking to Wayne over the phone we made a verbal deal. I told Wayne numerous times over the phone that I was paying with a personal check, 6 times, and he said not an issue, even offered to put a down payment over the phone and he said "nope the car is yours." The next day I left work early and drove 1hr 30 mins to get the car. Was supposed to be "sign and drive." Well not the case. Our sales person Donell was too busy to just sit down with us. Well when he finally did sit down with us and we signed the contract. As soon as I went to sign the check, Donell asked us to hold on. Wayne came back over and said that he could not take the check. I was furious now because we were there for close to 2 hours! I said I'll call my bank and have them wire the money, he said no. I said I'll put it on my CC, he said no. Wayne said it had to be certified check. Wayne and Donell came back and said lets just finance it, you just pay it off when first payment came. Even though I didn't want to finance I agreed to it. So now the both of them disappear again. Little did we know after waiting Donell was out on a test drive with another customer. How do we know this? Well my wife went to our car to get snacks for our children and guess who drove by, yup Donell. Plus I was talking to a women next to me and Donell was helping her too. She was there for over 2 hours already. So now Donell is helping at least 3 customers at once. I was done when my wife told me this. Donell came in and I ask "what's going on and why its the car even been detailed and fix yet?" He said yes it has and I point out that the car is still sitting in the same spot I parked it and that trim was still hanging. Donell then said don't worry it will all be fixed tomorrow and agreed to meet us half way to hand the car over to me. I asked again what about a deposit and he said no need paperwork is done and the car is insured "the car is yours." YES car was also insured that day. Well the next day I got a certified check. My wife called Donell and told him we got the check and are ready to meet up. Donell told her ok let me make some arrangement. We waited an hour or so and my wife called him back and got the same answer. So once again my wife calls back after an hour to Donell that it was getting late and that we will just pick it up tomorrow. Now day three. My wife called about the car to just tell Wayne and Donell that we will just pick it up tonight. Well come to find out by the receptionist our car was sold to someone else the night before. I call Wayne as soon as my wife told me this. Wayne said let me find out what happen and call you back. Thirty minute goes by I call Wayne is busy. Call back again just put on hold. Call back again told he was busy. This happened for awhile until someone else picked up. He said hey man Wayne said he will call you back. I then asked "how did you know it was me? I didn't tell you my name or anything." He then said we have caller ID, So now I know why my calls were just going on hold. So now I call back on a different line and got right through....hmmm makes you think how really shady this dealership is. Now I start asking for the owner Anthony. Told not in yet and said he will call me back. That happen a couple of times plus was told he was in a meeting. Now I finally get a call back from Wayne and he confirms car was sold. I ask why, he says that I didn't leave a deposit. I then say well I sign for the car and had it all insured. Wayne then says with no deposit we can't hold the car and that the papers I signed were just a "attempt to purchase the vehicle" and that my insurance company will reimburse me the 3 DAYS it was insured. I had to call back now from another line to try to reach Anthony. Talked to Jack and he said he would personally hand him my information. Well still waiting for that call but not holding me breath. I really don't know how these people can sleep at night doing this to people. There word is nothing and signed papers mean nothing at this dealership. Now I'm out a car and all money from traveling (about $50 in just tolls.) BUYERS BEWARE RUN FROM NISSAN OF NEW ROCHELL !!!!

showed the car but we ended up agreeing on a 2016 Nissan Versa

didint have the car they advertised

Ok not quick enough.

Great group

quick response

Dealer. Has different cost for vehicle, fees were over 3000.00 Over car guru listed price

good collection, not always responsive.

This dealership is very deceptive. I contacted them about a 2005 Murano and explained I would be coming from an hour and a half away with 2 kids. I reconfirmed my appointment on a Wednesday and that the car was on the lot. When I arrived the woman I had been speaking to was not who I met with and they told me the car wasn't there anymore. They said she couldn't have confirmed with my it was on the lot because she was on vacation for a week. She confirmed Wednesday by email and I was there Saturday. I also received a call fro the dealership Saturday morning to confirm my appointment and said I was on my way. The picture of the car was a stock photo their website advertised a 2006 murano with a stock photo also. These cars were never there it is a ploy to get you to come in and see whatever they have. I DO NOT Recommend this dealer.

great response time

Mario is great!

Ask for Junior he is a great guy to handle buisiness with.

Excellent all around, after shopping around, not only did they beat my price, but they were an absolute pleasure to deal with, honest straightforward and got the job done.

Junior as well as the rest of the Premium Nissan team were/ are spectacular.! I would highly recommend this dealership