Nissan of New Rochelle

2533 Palmer Ave
New Rochelle, NY 10801

Sales: (914) 300-1097

Service: (855) 644-1493

Today 9:00am - 9:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jul 26, 2017
Received a response that the car was already sold. Car was then listed for the next 10 days and had a price drop! Terrible sales practices.
5 of 6 people found this review helpful.
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Jun 14, 2017
We brought the XC90 that was advertised. Sale person was knowledgeable, pleasant and courteous. Actually everyone we can in contact with was very pleasant and helpful.
2 of 5 people found this review helpful.
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May 25, 2017
Roymond
Which words should I use to described Nissan of New Rochelle and the staff? Well there are many, scam artist, liars, cheats, and money grubs are just a few. This will be a long read, but if you look at their reviews looks like this kind of stuff happens all the time. Wish I read the reviews before tying to purchase a car through these con artist. After talking to Wayne over the phone we made a verbal deal. I told Wayne numerous times over the phone that I was paying with a personal check, 6 times, and he said not an issue, even offered to put a down payment over the phone and he said "nope the car is yours." The next day I left work early and drove 1hr 30 mins to get the car. Was supposed to be "sign and drive." Well not the case. Our sales person Donell was too busy to just sit down with us. Well when he finally did sit down with us and we signed the contract. As soon as I went to sign the check, Donell asked us to hold on. Wayne came back over and said that he could not take the check. I was furious now because we were there for close to 2 hours! I said I'll call my bank and have them wire the money, he said no. I said I'll put it on my CC, he said no. Wayne said it had to be certified check. Wayne and Donell came back and said lets just finance it, you just pay it off when first payment came. Even though I didn't want to finance I agreed to it. So now the both of them disappear again. Little did we know after waiting Donell was out on a test drive with another customer. How do we know this? Well my wife went to our car to get snacks for our children and guess who drove by, yup Donell. Plus I was talking to a women next to me and Donell was helping her too. She was there for over 2 hours already. So now Donell is helping at least 3 customers at once. I was done when my wife told me this. Donell came in and I ask "what's going on and why its the car even been detailed and fix yet?" He said yes it has and I point out that the car is still sitting in the same spot I parked it and that trim was still hanging. Donell then said don't worry it will all be fixed tomorrow and agreed to meet us half way to hand the car over to me. I asked again what about a deposit and he said no need paperwork is done and the car is insured "the car is yours." YES car was also insured that day. Well the next day I got a certified check. My wife called Donell and told him we got the check and are ready to meet up. Donell told her ok let me make some arrangement. We waited an hour or so and my wife called him back and got the same answer. So once again my wife calls back after an hour to Donell that it was getting late and that we will just pick it up tomorrow. Now day three. My wife called about the car to just tell Wayne and Donell that we will just pick it up tonight. Well come to find out by the receptionist our car was sold to someone else the night before. I call Wayne as soon as my wife told me this. Wayne said let me find out what happen and call you back. Thirty minute goes by I call Wayne is busy. Call back again just put on hold. Call back again told he was busy. This happened for awhile until someone else picked up. He said hey man Wayne said he will call you back. I then asked "how did you know it was me? I didn't tell you my name or anything." He then said we have caller ID, So now I know why my calls were just going on hold. So now I call back on a different line and got right through....hmmm makes you think how really shady this dealership is. Now I start asking for the owner Anthony. Told not in yet and said he will call me back. That happen a couple of times plus was told he was in a meeting. Now I finally get a call back from Wayne and he confirms car was sold. I ask why, he says that I didn't leave a deposit. I then say well I sign for the car and had it all insured. Wayne then says with no deposit we can't hold the car and that the papers I signed were just a "attempt to purchase the vehicle" and that my insurance company will reimburse me the 3 DAYS it was insured. I had to call back now from another line to try to reach Anthony. Talked to Jack and he said he would personally hand him my information. Well still waiting for that call but not holding me breath. I really don't know how these people can sleep at night doing this to people. There word is nothing and signed papers mean nothing at this dealership. Now I'm out a car and all money from traveling (about $50 in just tolls.) BUYERS BEWARE RUN FROM NISSAN OF NEW ROCHELL !!!!
19 of 19 people found this review helpful.
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Mar 26, 2017
RUBCRISTAL
showed the car but we ended up agreeing on a 2016 Nissan Versa
0 of 1 people found this review helpful.
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Response from Nissan of New Rochelle:

Thank you very much for your review.....Best of Luck with your New Nissan. Anthony Panarella
Mar 7, 2016
didint have the car they advertised
7 of 9 people found this review helpful.
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Feb 4, 2016
Ok not quick enough.
1 of 2 people found this review helpful.
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Read 11 old reviews
Oct 2, 2015
Great group
0 of 1 people found this review helpful.
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Jul 30, 2015
quick response
0 of 1 people found this review helpful.
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Jul 5, 2015
Dealer. Has different cost for vehicle, fees were over 3000.00 Over car guru listed price
7 of 8 people found this review helpful.
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May 22, 2015
good collection, not always responsive.
3 of 3 people found this review helpful.
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Apr 11, 2015
mak294
5
This dealership is very deceptive. I contacted them about a 2005 Murano and explained I would be coming from an hour and a half away with 2 kids. I reconfirmed my appointment on a Wednesday and that the car was on the lot. When I arrived the woman I had been speaking to was not who I met with and they told me the car wasn't there anymore. They said she couldn't have confirmed with my it was on the lot because she was on vacation for a week. She confirmed Wednesday by email and I was there Saturday. I also received a call fro the dealership Saturday morning to confirm my appointment and said I was on my way. The picture of the car was a stock photo their website advertised a 2006 murano with a stock photo also. These cars were never there it is a ploy to get you to come in and see whatever they have. I DO NOT Recommend this dealer.
11 of 13 people found this review helpful.
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Apr 22, 2014
great response time
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Feb 27, 2014
Mario is great!
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Nov 14, 2013
1997_Mustang
Ask for Junior he is a great guy to handle buisiness with.
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Sep 13, 2012
Excellent all around, after shopping around, not only did they beat my price, but they were an absolute pleasure to deal with, honest straightforward and got the job done.
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Aug 3, 2012
Junior as well as the rest of the Premium Nissan team were/ are spectacular.! I would highly recommend this dealership
Is this review helpful? Yes | No
Nov 19, 2011
I purchased the 2008 Altima Coupe from Junior and I'm thrilled with my car. He was quite accommodating and there were no hidden costs. I would recommend dealing with them.
Is this review helpful? Yes | No

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