Napleton's River Oaks Chrysler Jeep Dodge Ram

They are very help and stay in contact with you make sure they have answers all the questions you have

The worst car shopping experience I’ve ever encountered. I drove 3 hours to see a particular vehicle for which I had an appointment set for. After waiting an hour for the car, which they said was in the detail shop, to then being told it was being drove around by a service person and not even on the premise, then being told the car would not be available until the next day. Totally inconsiderate & a complete disrespect of my time & energy.

Great experience

Roberto was very helpful and made the purchase easy.

Salesman, Roberto was quick to communicate even on a busy Saturday. He also took the time to film a video walk around for me since I live out of state. Very professional operation and have followed up with me a couple times since my initial inquiry. Well run business.

Very welcoming and nice salesman. Nice inventory and extremely helpful. Not annoying with their marketing team.

Before I drove 5 hrs. I had sales manager go out and do a close up of truck. He sent me picture from all over it and underneath. Great service all around. My salesman Gage had already started my paperwork before I got there! Truck was perfect and the deal got done! Highly recommend Napelton’s.

Roberto is a top notch salesman. Honest and helpful in all parts of our communication. Highly recommend him to deal with. Great business to deal with. Hope to do more in the future

I was asked to write a review. I drove from Aurora to Lansing so I could see this car. Customer service was not great, at all. Plan on spending a lot of time there if your trying to buy from RO CDJR. They move slow and play the whole used car salesman game. I still bought the car because I could and knew what I was buying. I made this the easiest sale for them by having money in hand, just sell me the car. Not impressed. Now lets see a typical response from dealership.

Very helpful

Quick to respond!

Absolute worst experience I’ve ever had at a dealership. I had my financing ready when I walked in…..they got upset because they said they worked w my bank as a “preferred” dealer. I told them from the first hello I don’t trust car dealerships and would not let them touch my financing. The finance manager threw a fit, was a jerk, and made things more complicated than they had to be. I’ve bought numerous cars using my same process and have been in and out in under 90 min. I was there for over 3 hours! I ended up cancelling the deal. Stay away from these guys. Bad news all around.

They did reach out to me but I ended up going a different direction.

The salesmen Denny was very nice to work with, he answered all my questions and was very straight forward with things.

Went to view a car on their lot, specifically the 2014 toyota corolla. made an appointment to view the vehicle and they scammed me saying the vehicle sold and wanted me to look at other ones. terrible service and unreliable. do not buy cars from here. Or simply just don’t listen to the salesman JT.

Absolutely perfect to me.

J.T coolest salesman ever not to pushy

Roberto was very helpful. Had the car all ready to look at and to test drive. Pretty straightforward transaction.

Quality dealership. Very thoughtful and understanding. My sales person was Sundae. She worked with me for over a week to get my car and she delivered my new car to me. I truly appreciated all her hard work.

Great!

Very Professional. Quick Response. Still Shopping.

Had an appointment to see the Jeep and they sold it before my appointment. I thought they were going to hold it for me, they didn't even contact me about it.

They have been in contact with me regarding the the vehicle. Very kind and looking forward to meeting in person.

thank you for your efforts, have purchased elsewhere

Very poor communication. Car was listed without a price nor photos. I reached out to the dealer asking a few specific questions including what their asking price was. Got immediate canned voice mails and text messages back with no specifics. Emailed them asking again for specifics with no replies. Finally ended up calling myself and spoke to a random person who informed me the car was “just sold”. Very disappointing experience and so unprofessional ...

Excellent experience with purchasing the vehicle

The dealership was very prompt, nice, and understanding. They made my car buying experience pleasant. I will definitely go back again or refer someone.

Everyone was extremely helpful and the salesman provided excellent customer service and was very cooperative!

Had to ask several times for pictures, not professional emails, I wasn't important enough to try to make a sale

Helped me get the car I wanted without the hassle.

Made appointment to look at a truck when I got there for my appointment the truck was just sold and the person we set appointment with was off that day and never told us that. Al in all in happy.

Very friendly folks. Nice job.

excellent customer service, quick to answer any and all of my questions

Dealer responded quickly but informed me they didn’t have the car on their lot, and had no record of having this particular vehicle.

Yes, the young man was very informative, patient, and kind.

Replied back in about 30 mins. Stopped in the next day. Deal fell thru on my end. I will be visiting them after I straighten out a few things.

The entire staff at Napleton we're amazing! Right from the beginning Roberto made me feel like family. He handled everything for me and answered all of my questions. A very personable and professional young man and a credit to the Napleton organization. Cody went above and beyond for me with financing and warranty. great sense of humor, very knowledgeable and passionate about his job and a nice guy to boot.Thank you everyone at Napleton for making my dream come true. God Bless!

Yes very hopeful contact me as soon as I was interested even though I did not get the car

They replied in a timely fashion and answered my queations.

A representative contacted m e right away. Great conversation with sales rep.

The dealer was very helpful and cooperative. Very appreciative of how they dealt with my needs especially being a couple hours away from the dealership.

Quick response

Tony was great to work with and didn't try and force me to buy. Ended up purchasing a car elsewhere but wouldn't hesitate to go see Tony again next time I'm in the market for another car.

Found the vehicle online and submitted questions regarding the vehicle. Tiffany responded promptly and professionally, Set me up right away with a salesman. Very attentive. Took the time to introduce herself during the purchasing process to make sure everything was going well and my needs were met. Overall excellent customer service at this dealership.

Good

This is a fine truck. Torrie the sales lady was very nice and I wasn't rushed. Nice dealership.

Great...

Got back to right away. Easy to deal with and came away with a great car

Simple and straightforward

They where very professional and made it easy for me

Experience was good,will try again.

Responded in a timely manner.

Made an offer and they said they wouldn't budge on the price a week later the car was lowered to my offer price.

Excellent follow up

Got many e-mails. Going today to test drive and inspect.

Bery responsive and attentive. Staff is helpful and not pushy.

Frank, Cody, and Mary were especially nice and accommodating! I drove 2 hours to the dealership from WI and it was worth it. :) Thanks everyone!

Car I was looking at was already sold. I got 3 e-mails. Two were setting a time and person to meet with and then one that stated the car was sold. That was my last contact with them.

Everything worked out great! Wonderful people to work with.

Responded fast

It took 3 weeks for registration to be mailed in. The financial guy left lots to be desired. The spare key they said they thought they had was never given and the financial guy's response was, "they shouldn't have told you we have it, I'm not paying for you to have a key". I've spent way less at other dealerships and have received 100x's better service. I have read other reviews that people had good experiences, unfortunately that was not our case. Very disappointing. Did very little to make sure we were happy. The 2 positives were that Dan the sales man was super nice as well as another sales man and they did get the deal done that night. We drove 3 hours to make the purchase. Wouldn't waste the time/gas in the future.

There nice and return your phone calls in will help with any questions.

typical bait and switch. Got there after an hours drive and having called and emailed all day to confirm info about the car only to be told car was sold(told it was sold 3 days ago and sold just a few hours ago). Internet sales person never came to meet me a poor sales guy had to be the one to tell. me I had to ask for the sales manager and then the dealership manager Mo(sp). He was so rude and lied to my face about several things, when the car sold, asking to meet with me(I asked to meet with him), said he was going to fired the internet sales person I spoke with(I did not want this to happen), He took no personal responsibility, he was very irritated. When asked what he would do to make it right he said fire the internet person and I said I meant to help me find a similar used car and a new car we were in the market for. he assured me he would get back to me the next day to follow up on both and he of course never did. DO NOT USE THE DEALERSHIP. THey can't be trusted

I just happen to be standing there when the car wouldn't go into gear lucky for me that I was they were going to sell me a car with a bad trans. Then told me if they fixed it they would increase the price 3000.00. can't be trusted.

If u ccant help with your promises that say u can don't bother telling people to come out let them no over the phone so they really can't. Help no 1 unless u hv a1credit will not go back

Got a phone call from someone who knew nothing about the truck. The truck was overpriced anyway, guess they don't want to sell it

The people were friendly and very helpful. Thank you!

Place was dirty and the salesman was just as dirty