Napleton's River Oaks Chrysler Jeep Dodge Ram

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17225 Torrence Ave, Lansing, IL 60438

Sales: (708) 474-2300

Service: (708) 474-2300

Closed Today (Sun)
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Apr 16, 2017
Dealer never respond i have to call to set appointment to look the car .when finally ready to buy the some guy came out said their not selling the car waisted my time and never got a call or email said an apology .. never buy car or look this dealership.
3 of 3 people found this review helpful.
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Mar 4, 2017
They where very professional and made it easy for me
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Feb 23, 2017
Experience was good,will try again.
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Oct 14, 2016
Responded in a timely manner.
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Oct 7, 2016
Made an offer and they said they wouldn't budge on the price a week later the car was lowered to my offer price.
2 of 2 people found this review helpful.
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Jul 13, 2016
Excellent follow up
0 of 1 people found this review helpful.
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Jul 11, 2016
Got many e-mails. Going today to test drive and inspect.
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Jun 19, 2016
Bery responsive and attentive. Staff is helpful and not pushy.
0 of 1 people found this review helpful.
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Jun 15, 2016
Frank, Cody, and Mary were especially nice and accommodating! I drove 2 hours to the dealership from WI and it was worth it. :) Thanks everyone!
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Apr 21, 2016
Car I was looking at was already sold. I got 3 e-mails. Two were setting a time and person to meet with and then one that stated the car was sold. That was my last contact with them.
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Mar 23, 2016
Everything worked out great! Wonderful people to work with.
0 of 1 people found this review helpful.
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Feb 28, 2016
Responded fast
1 of 1 people found this review helpful.
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Jun 19, 2015
It took 3 weeks for registration to be mailed in. The financial guy left lots to be desired. The spare key they said they thought they had was never given and the financial guy's response was, "they shouldn't have told you we have it, I'm not paying for you to have a key". I've spent way less at other dealerships and have received 100x's better service. I have read other reviews that people had good experiences, unfortunately that was not our case. Very disappointing. Did very little to make sure we were happy. The 2 positives were that Dan the sales man was super nice as well as another sales man and they did get the deal done that night. We drove 3 hours to make the purchase. Wouldn't waste the time/gas in the future.
3 of 3 people found this review helpful.
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Read 8 old reviews
May 13, 2014
There nice and return your phone calls in will help with any questions.
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Mar 24, 2014
typical bait and switch. Got there after an hours drive and having called and emailed all day to confirm info about the car only to be told car was sold(told it was sold 3 days ago and sold just a few hours ago). Internet sales person never came to meet me a poor sales guy had to be the one to tell. me I had to ask for the sales manager and then the dealership manager Mo(sp). He was so rude and lied to my face about several things, when the car sold, asking to meet with me(I asked to meet with him), said he was going to fired the internet sales person I spoke with(I did not want this to happen), He took no personal responsibility, he was very irritated. When asked what he would do to make it right he said fire the internet person and I said I meant to help me find a similar used car and a new car we were in the market for. he assured me he would get back to me the next day to follow up on both and he of course never did. DO NOT USE THE DEALERSHIP. THey can't be trusted
2 of 2 people found this review helpful.
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Oct 8, 2013
I just happen to be standing there when the car wouldn't go into gear lucky for me that I was they were going to sell me a car with a bad trans. Then told me if they fixed it they would increase the price 3000.00. can't be trusted.
2 of 2 people found this review helpful.
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Sep 11, 2013
If u ccant help with your promises that say u can don't bother telling people to come out let them no over the phone so they really can't. Help no 1 unless u hv a1credit will not go back
1 of 1 people found this review helpful.
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Jul 23, 2013
Got a phone call from someone who knew nothing about the truck. The truck was overpriced anyway, guess they don't want to sell it
2 of 2 people found this review helpful.
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Jun 16, 2013
The people were friendly and very helpful. Thank you!
0 of 1 people found this review helpful.
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Feb 27, 2013
Place was dirty and the salesman was just as dirty
1 of 1 people found this review helpful.
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Jan 19, 2011
They were very slow to respond. It was between this dealership and another for my final choice. I went with the other dealership as they did not respond to e-mails. In fact, I pleaded with Dave Riley to respond to my e-mails. I bought the other similar car (actually same car) for the price that I asked them to give to me. They weren't flexible on price and completely unresponsive. I love the car and the price. They just aren't hungry enough, and that is okay as there is someone else out there to assist customers. They still have their car!! Need I say more!!
2 of 2 people found this review helpful.
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