Napleton Italian Imports

Great

We’re immediately responsive and knowledgeable.

The entire staff I interacted with was more than helpful. (Buddy, Tyler and Daniel) Thank you all .

The sales staff were patient, persistent and helpful.

everything went perfect no pressure very relaxed, and they delivered it the next day very top tier dealership this was a great shopping experience

Excellent experience!

Very professional and polite!!

Everyone at the dealership was very professional and helpful. We got the 2015 Chevrolet Camaro.

Great experience and I purchased the vehicle I came to see!!!!

They were quick to respond. Answered all questions clearly and directly.

I purchased a vehicle from Napleton and couldn't have had a better experience. I was fortunate enough to have Ciara as my salesperson. She was amazing and made the process effortless. I traveled 4 hours to purchase this vehicle and there was an issue with my financial institution not providing all requirement documents to complete the sale. It was after 5pm at this point and my finacial institution was closed leaving me in serious limbo. The General Manager understood my situation and let me leave with the vehicle. I was so thankful. I wouldn't hesitate for minute to travel 4 hrs again to purchase a vehicle from Napleton.

Did not let me put a deposit on a vehicle because I was out of town. Gave me run around for a few days and vehicle was sold and they keep calling.

Such an amazing car and the sales team was exceptional and patient!

Not really impressed. High pressure right hand not knowing what left hand is doing. Car I was looking at was not represented properly. They talk fast and can hardly understand what the lady that answers the business phone says. I tell one person I don't want to buy the car I was looking at then four other people call me and ask am I still interested in the car? I tell them I already told the manager I was not interested so it sure seems they have a communication problem amongst themselves.

The unit I was looking to purchase either didn't exist or was sold long ago, not sure which. Many calls to different people only to be hung up on by each and every one of them when pressed for answers on why I couldn't get out the door numbers for the deal. Beware of this dealer. I'm not sure they're even a real place. I'd not give them a nickel after the way I was given the runaround and lies. Actually, 5 stars to them in those two things; lies and the runaround. What a joke. Waste of precious time.

The sales person Christian and the manager of Mike was my contact people. The car went on the website without any pictures or any information, I was in constant contact with the Christian about the car. Before the car even came up on the website I was told the color and was given 1st choice to it (so I thought) it was the car I exactly wanted with the exterior color and the interior color. Within five days we move into doing a deal with me being already pre-approved by my bank. As we moved into doing the deal they ask for a down payment I told them why and I was only waiting on them for the bill of sales from them. When Saturday came I was still waiting on the buyer purchase order. Saturday morning I received a text and asked me for the front and back copy of my drivers license, when they saw I was African-American they refuse my deal. As a community let’s be diligent in reading reviews.🙏🏽 God will take care of it all.

I was contacted. They were great. Know there are some quirks with this dealer.

Here it does not say that it had damage from the hail and they ran my application and they did not call me until three days and they do not have anyone who speaks Spanish bad experience

The Price was $26,000 and I was interested but, the price changed overnight to $36,500. I am not happy about that.

Had I not just happened to look at their website, I’d have driven 4 hours the next morning to find out they sold the vehicle I had an appointment to drive... oh, when I called, they did tell me “we have others”. Nice job

This company was able to get me in without a down payment or trade in

Great experience especially with out of town buyers.

Outstanding Experience!

Very persistent sales team

Easy to work with.

Perfect

Awesome

Haven’t bought yet but very good follow up!!

Very responsive. Was contacted several times. Friendly and helpful.

Just not enough features good deal though

Tried their best to find me what I was looking for.

Several sales people have phoned, texted, and emailed me. The vehicle was sold the same day I asked about it. I have tried to get them to stop contacting me, but it's not working very well.

Cool

Sales price is not advertised with a mandatory $2,000 car low jack option of Kahu. It was described to be a $2,000 add on, non negotiable fee, for all vehicles on their lot. So if you plan on buying here add another $2,000 option you never asked for. Your not calling this dealership directly. It's a farmed out Floridian call center that confirmed the advertised price but not the $2,000 mandatory non negotiable add on fee. Drove 3 hours to not even get a hi from the manager and told that instead of $34k it was $36k. Zero customer appreciation. The way they do business will bankrupt them.

Quick response by multiple people

Thrilled to receive a video from staff with MY name. Questions were answered promptly. When I decide to make purchase I will certainly be calling this dealer!

Great communication and customer focused. Kept in touch and always followed up.

Steve really understands the vehicle I looked at. Great customer service.

Rude customer service and fake title , I told them this is not performance he say yes not performance it’s long range but title is still performance Thank you

Had the appointment all set up and everything to go see the car, a sales manager calls me to ask if I had inquired about the car. Which I did, and had everything set up for the next day before he even called. So, I took advantage of the call and asked him if there was any negotiating room and he flat out said no, thought I ask since I live 2 hours away from the dealer. I said, ok. I’ll still go and see it since I was planning to buy the car as a gift for my wife. SO, the sales manager calls me two hours later and tells me that he had just sold the car... I said what?!! What about your commitment to my appointment?? He said a random walk in customer had just bought it. Very disappointing. The next day, my sales guy texts me and asks if I had made it??? What??? Do these people don’t communicate?? Very disappointing experience

Very responsive and professional

Asked for a Carfax report and never received it.

Did not gave a good experience. They were not practicing social distancing, did not have on gloves, or masks. Left as quickly as I came.

Dealer called me 45 minutes before our appointment, letting us know they are pulling the car up front for us. When we got there, they informed us, they sold the car, days ago. NO BIG DEAL TO THEM!!!

Car was not available and still listed!

Very helpful!

Everyone was accommodating and super friendly.

They sold the car a day before they scheduled me to come in to test drive. I drove over an hour to get there. The salespeople I had been corresponding with the entire day we’re not even there, they were on vacation in Florida making these appointments. Since the car I wanted was sold previous day they tried selling me completely different cars both make and model. Completely unprofessional, and wasted my time.

Brandan was very helpful!!

Very informative and knowledgeable about the vehicle.

They responded quickly and ready to help in anyway they could..but I was torn and indecisive.

Dealer did not want to deal even with reasonable offers, the price was the price it seemed. I wanted to deal with total price, but dealer wanted me to focus on payment. Typical car buying experience. Did not end up buying from them.

Quick response, friendly setvice

Great experience for first car. Everything was direct and payed the price i wanted. Would do business again with Steve Malz!

Great

This vehicle was not at dealer but was used as a replacement vehicle for someone getting there vehicle serviced

I was a great buying experience. The vehicle was priced right and the sales staff was great to with.

I worked with Carmen. She was great! She kept me up to date on the vehicles I was interested.

Replied and followed up. Did not provide a list of options and additional photos.

Top notch dealership. They made the buying process very easy. I would definitely buy from them again.

Tried to charge me for cleaning up my trade-in which they were sending to auction. That didn't happen!

Miscommunication and finally not able to accommodate me in financing although I am approved at several other dealers. Just thought I would give me the firs opportunity since the vehicle was my first choice

Drove from another state for Butler's prices and was not disappointed. Great cars, great prices, great sales experience. They may not go down much from their online prices, but if you have researched the car, you know you are getting a good deal. I got a great deal on a hard to find car that runs beautifully and have the security of an extended warranty. Highly recommend.

Average experience at best here. Previous vehicle purchased at Tom Wood ; MUCH better experience overall, including better trade-in. Do yourself a favor; skip this place, and go down the street to Tom Wood.

Were not willing to lower price after seeing vehicles history and accidents.

Good people there and they treated me fair.

The salesperson was inexperienced and not able to understand some of my questions, but the general manager was personable and helpful.

car so nice n mint condition two thumbs way up

like any other dealer all thay want to do is sighn you a contract

Dealer ship was too far from my home to consider traveling to see the car. They called twice after explaining to them we would not be making the trip, asking to set up a time to see it. That was a little frustrating...tipical salesman though.

Very friendly and helpful on-line salesman. He asked the Sales Manager to call me in response to a specific question, but the manager only left his name and number on voice mail and did not address my question. We found a more desirable vehicle at another location the next day, so did not pursue this option.

I had the absolute best experience. My first time to buy a car on my own. I have recommended this dealer to others.

Awesome experience! Walked in and vehicle was just as described.

Good trade; good price for new car, too.

Called about a cargo van they had for sale to make sure they still had it and they did, gentleman told me that he would be there till 9 that evening I said I was on my way to look at it, when I get there he was not there so now I am dealing with a young man and almost every question I asked was answered with I dont know. 1 question that he had an answer to was the price, it was much higher than the advertised price on the internet (I brought a copy of that listing with me) his response was I think the internet site automatically lowers that over time and my response is you should be updated when this happens.So all I can say is this was a long drive and a big waste of time for a van that wasnt worth either price they were asking

I asked a lot from them and they gave a lot. I got a great deal!