Midlands Honda

was not able to make a deal but dealer was great and tried.6

Fantastic dealership and fantastic staff. Cam assisted me with my inquiry and he was great!

Internet response only

Great dealer I have a good experience 100%

Very ggod

Made an appointment, when I showed up the salesman, Sam Jafar, was not there, we had to wait on him. When he did show up, he sat us down and made us do a questionnaire. He left to help another customer in the middle of our appointment. When he returned he informed us that the car I inquired about had sold. He proceeds to show us a few other cars on the lot. After walking inside to sit down and discuss details, he leaves for 40 minutes. Once he finally came back, he told us we had to sign a piece of paper, saying we will buy the car for that price, without even discussing the details of the car. As we got up to leave he backtracks and says that we actually didn’t need to sign, by then we already felt weird about the situation.We requested the keys for our current car, he goes into a room and talks with another salesman, we had to knock on the door to get my keys back, another salesman comes out and gives us our keys and try’s to get us to stay. We ended up leaving, with a day wasted.

Sales person was very unprofessional, seem like he didn't want to be bothered, didn't really want to answer any of my questions. I have moved on from this situation.

I have excellent credit and asked them to run it and get me some financial numbers as I was looking to buy within then next few days. Filled out all online forms and waited 2 days with no answer. Finally I contacted them and was told they didn't like my offer(1500 below their price) and they didn't even run the credit. Thanked me for shopping with them and that was it. No answer. No counter offer. No negotiation. I guess I wouldn't have even got the email if I hadn't pursued it. All through email. This was my first and only offer and I was very surprised at how unprofessional this was handled.

Their listed price is not the actual price. They have add ons that are later added to the price. These are non removable add ons, not options. It’s pretty sketchy to list a price and then add on extras that you can’t have removed. That should be reflected in the ACTUAL price to begin with. I have not seen this tactic in any other dealership we dealt with.

I have bought many cars online over the years and working with Midlands Honda was the worst experience I’ve ever had. If you are a busy professional wanting to buy a car online and have this be frictionless and seamless, stay away from this dealership. They failed at ever step. In the final step, the Purchase Agreement was sent to my lien holder without the lien holder being listed, instead it showed “cash deal”. Seriously? And then to add insult to injury, by the time they got around to submitting it back to my bank with them listed as the lien holder, my pre-approval had expired. As a result, I had to go back through the entire process with my bank and doing so caused my interest rate to be even higher. So, $88 more per month, I get, “I’m sorry BUT we aren’t familiar with your bank”. This dealership has fundamentally flawed if they think this is an acceptable rationale for dropping the ball.

Quick response and pleasant people to interact with

Quick to respond!

They were very helpful, responsive and honest.

These guys are honest, will work hard to make you happy, and they're polite. They aren't necessarily up-to-date on newer car technology, so do your own homework. They made sure to make it right, though. You can trust them.

Handled my inquiry and followup questions quickly and professionally.

Great customer service..There was a small issue with transfer of the SC license plate..But overall..Great service..

I had not bought a car in 15 years the experience was great and my salesmen Elliott Cross was very knowledgeable and respectful as well as trustworthy he did everything he said he would do to get me the best deal. God Bless.

Shereece was quick to respond and I appreciated her follow-up!

Everyone is so nice at Midland Honda in Columbia, SC! I love my Camaro!!

Very helpful. I bought this vehicle

I called the dealership about an infinite q50 that I'd seem advertise..The salesman Tim invited me on the lot to test drive the vehicle...Tim was very friendly. He did not pressure me into buying the car, he just wanted me to try out the car for myself and make a decision... I did finance the car thru the Honda dealership...The process was quick and the gentleman was very friendly also. Overall my experience with Honda of the Midland was awesome.No hassles and quick professional service..

Very nice Charles Jr was very helpful and I would recommend him with any of my friends and family. Once we talked he got in contact with me about my options and we made the deal. The best part of everything he made sure that the car was right for me.

Responded quickly

very easy to deal with - overall a great Dealership

Buying a car at Midland was a friendly and professional experience. I would highly recommend buy a car from this dealership.

Got back to me quickly about a 2020 leftover. Gave me a great price quote but i decided on a 2021 instead.

Claudette , our salesperson was simply delightful. She answered any questions and went to bat for us in negotiating.

We spoke on the phone was professional however I couldn't get to the dealership to test drive due to 3 hours away and van was purchased before I could plan to arrive.

The salesman provided a creepy video of himself asking me to call him. After some additional emails with the manager I was finally told that the dealership decided to send the car off to the auction. We never did get any other details about the actual listing that we were interested in. Just a creepy video of a salesman..

I contacted Midlands Honda. At first they contacted me back quickly. Then they just stopped contacting me and was not responding. I kept coma ting them but all I did was get transferred to someone were the phone would continuously ring to the voicemail. I would leave a voicemail and email them still no response.

Chris Alston was a pleasure to work with. This is the second time I’ve dealt with him . Great staff and location.

My husband and I had a great experience with Midlands Honda and are very happy with our purchase. Mark was responsive and very helpful! Dealer was honest and fair and even delivered our cars to our home when they were ready. I would definitely recommend them and use them again in the future! Thanks, guys!

Very good experience buying my 2020 Honda Passport! Todd was extremely helpful. He answered all my questions; and allowed me ample time to make my decision.

I had a pleasant experience and would purchase from Midlands Honda again.

The automated response was quick but anything to do with service and a real person was excruciating! No-one seemed to know what’s going on,

I called early Monday morning and was told the auto I was look looking for was there so I drive one hour and a half to find out they had just sold it while on the phone with them however I did leave with a auto and an awesome deal. Had two amazing gentleman who helped me find the perfect car ( Claude Finance Manager and Robin sales). At the end very happy really nice car will purchase again in the future.

Great to work with while I considered a Ford Explorer.

This website advertise a decent vehicle. Arrived and the adverted car has serious cosmetic damage.Salesman offered another vehicle, same make and model and for the same price. Okay great do the paper work. Then a Manager guy comes in with a ridiculous offer, higher price and all of a sudden will not honor the original price and stated “This is a used car lot you’re not going to get a car with no blemishes.” I told the gentleman that was fine I expect blemishes but serious damage is unacceptable especially when it will be needs a body shop repairs. I told him I won’t be buying the vehicle for a higher price and I won’t be buying the damage vehicle as that’s not what I want. What I want it is what was advertised and they don’t have that. I explained to the manager that’s called bait and switch. They are luring people in here with one item, at one price and one condition and then turn around and flip the script. This only set off the manager even more. VERY DISHONEST dealership.

I drove two hours to look at a pickup truck. When I arrived, the truck had been sold, despite the salesman I dealt with telling me it was still available.

Everyone at the dealership showcased amazing customer service. I want to give a special thank you to Steve Graham, Angel, Jake for all their patience and hard work.

The dealer was very quick to respond to our inquiry. We did not like the color of the vehicle when we saw it on the lot. We test drove a new hrv and a crv and bought the crv. The staff at Midlands we’re all very friendly and we would recommend them to anyone looking for a vehicle.

Great

Bought vehicle. GREAT DEAL

Very professional,took up time showing me about the car,made sure I understood . Test drove, good people everyone wore maso, had sanitize, offer assistant in whatever I needed that day

Dealer contacted several times giving me options but I changed my plans.

Excellent

They will do all they can to put you in a pickup that fits your budget good folks and fair prices on PREOWNED TRUCKS

The worse experience i have ever had, I drove 2 hours after taking with them on the phone and when I got there they changed the price of the car. Also the car had scratches all the way around the car, the right front wheel was damaged and the tires was ball so I did not buy the car because on top of the damage the tried to charge me more money. Terrible experience. If I could rate this experience a zero i would

They were really friendly and it didn't take all day

Midlands Honda is the place to purchase a car! The dealer was quick to respond to my inquiry and scheduled an appointment for me to test drive the car. The staff was very friendly and accommodating. Ask for Mr. Elliot or Mark! I would recommend this dealership to everyone!!

No one contacted me until 5 days later but I did get a computer generated email from someone the following day . I visited the dealership without them knowing. The guy who helped me was helpful. However, I left without purchasing a car..from them, but I did purchase a car in cash from another location paying more money Bc of how the associate made me feel. He explained thoroughly and the hidden fees were waaaay less than 1000.

The dealership contacted me when I inquired three days ago. He said he would send me a video, but I have yet to receive it. I've followed up and asked three times. I also asked a question about the interior color of the car. I've followed up and asked three times. Still no answer. Can CarGurus get me the video and my interior color question answered? Thank you

Outstanding service

Wonderful! Phone calls & Texting.

The dealership was a little bit slow in getting back to me, but overall it was a good experience. Once contact was made, Alex (internet sales manager) was responsive. I worked with Damian on the purchase of a used vehicle. The purchase experience was great! I had a budget to work with and they were responsive to that. They were efficient and professional. I was in and out of there in a couple of hours at the most.

Responded quicky

Overall I don’t think he went the extra mile to sell me this car. I also told the salesman to run my credit only through one finance company I was already with. He took it upon his self to run it through a company of his choosing,after I made it very clear. Then to put the icing on the cake,he turns around and sells it after he told me he was in contact with the finance company and needed to know what my down payment would be.

Overall experience was satisfactory. There was no spare key and no wheel lock key for the vehicle. I had to replace the keys at my expense.

Good experience overall. The online price was lower than sticker price but they they charged an extra $2,000 for features that weren't listed on the website.

Midland did a outstanding job with continued reach outs to me. Unfortunately I did not act soon enough and the vehicle was sold.

Great

Dealer was excellent with follow-up contact.

heard back almost immediately - the guy I talked to (Steve) wasn't going to be in the office the day I could come look at the car, so he gave me someone else's name. She was prepared for me when I got there. Unfortunately, the van had a lot of dents and dings, so I did not buy it. Steve called to follow up the following day.

They were accomodating and everything went smoothly. We purchased the Nissan Quest.

Very unprofessional sold the car I was in the process of getting a check from the bank for an didn't inform me till I texted the salesman

We agreed to text our arrival time, since the salesman knew we would be driving about an hour after work to get there. We texted and he replied. Unfortunately, it wasn’t until we arrived at the dealership that We were informed the car had been sold only an hour before! Of course, they tried to sell us a more expensive car. This is classic Bait and Switch Sales Scam. We took our money somewhere else.

Excellent customer service! Joyce was a pleasure to work with!

Very good communication, fast response and good information about the vehicle I asked for.

Was fast In replying

Excellent salesperson. Very responsive great face for Midlands Honda. I recommend the salesperson

Great experience at Midlands Honda on Killian Road. Entire staff was very nice and helpful. Price was the same as quoted online. No pressure to buy or look at other cars except for the one I selected. I recommend this location if you’re looking for a car.

This is the worst car dealership that I have ever dealt with in my life. Do not deal with is dealership if you expect straight forward people. I drove 68 miles after telling the sales lady I was on my way to get the car, to find someone else buying the car. Terrible dealership.

Amazing

I contacted the dealership to make sure that the truck was still available and it was. I scheduled a visit the next day to come and testt drive the truck, they raised the price $2,900 before I arrived....which was a 24 hour rine period. The car salesman stated that it went up because the market for the truck went up, I told him that the market for my trade in more than doubled....he didnt agree. Stay away from this dealership.

Absolutely wonderful! I drove away with a 2016 White Honda Accord Lx! Thanks to Matthew and everyone else’s involved.

Very quick and friendly over the phone after I submitted an online request for more information.

Wish the sales man new more about the car. He didn’t really know about any of the features it offered. I learned more about the car looking through the manual. He wouldn’t have gotten the sale if I wouldn’t have know exactly what I wanted when i walked in

Awesome customer service!

Wouldn't work with me on what I wanted. I was clear what my max price was, what I was looking for, Max amount of miles, etc and asked if they had a vehicle with those requirements in stock. Never got a yes or no answer. Kept trying to sell me higher than what I can pay for. Not recommended.

Was great got a response n less than 5 minutes after I contacted them.And also kept in contact with me daily

Responded to my inquiry with contact info for a sales rep. Went to the dealer to take a test drive. The vehicle was nice and sales rep was friendly, but the offered price was considerably higher than advertised one once additional charges were added. Tried to talk it down to Carguru price (bottom line with tax, tags, fees) but they wouldn't do it, so I didn't purchase the car.

Excellent

Great

Great experience at the dealership. I drove two hours to look at the car and ended up leaving with it. No hassles.

I got the best deal on a brand new Accord

Communication: The salespeople were quick to respond to my inquiry but never did provide a real sales price for the vehicle, despite my request. Listing accuracy: This dealership had listed a price of $32,516 for this vehicle on cargurus.com. But it was clear from the sales manager that the real price would be considerably more than MSRP, which is $35,595. On-site experience: Based on inflated pricing, I decided not to deal with this dealership. Customer service: Staff was friendly in their communications. Overall impression: Would not recommend this dealer because of their ready use here of a come-on in pricing. Is inflating pricing above MSRP.

No pressure sales.

Dealer let me know right away that the car was already sold. I appreciate that.

Very attentive salesman. Multiple emails sent to us asking if he could help us with anything. I just didn't like the car.

Great experience, quick and painless. We got the car we wanted at a great price.

Verry friendly

Very professional and not overbearing. Process was smooth and highly recommend this dealership.

Made an appointment and when I arrived truck was not ready. After an hour of looking for the keys I ended up leaving without ever taking a test drive after driving 2 hours to see the vehicle. Not to mention the price advertised was actually about a grand lower than they were willing to sell for and they said this is how they get people to come look at the vehicles.

My experience was professional and fast I was very impressed with the service I received from Midlands Honda

Earned my business through perseverance. Wayne Thompson, my sales guy, was patient and didn't give up on me. It took me over a month the to find the car I wanted but Midlands didn't give up! They made the buying process much easier by not playing a numbers game. I'd definitely call Wayne if I ever need to buy another car and definitely recommend to anyone in the business for a new car.

Responded, made me think i could get the car I wanted, and as soon as I got there redirected me, and put me in a different car. Very pushy and would not listen. Would not recommend. I will not go back here for any reason.

Extremely poor service. They advertise a car repeatedly that they refuse to sell. They ask you to come to them, then perform the switch. Because you took the bait.

Responsive reply with detailed information.

Very friendly internet sales person!

Midlands contacted me promptly and followed up at two higher management levels. But nobody asked me what I was looking for and my specifics! I received an elaborate proposal of plans and costs which did not relate in any way to my circumstances. If there is no upfront interest in the customer's situation then there is not likely to be any interest along the purchase journey. I did not respond to first reply or two management follow up inquiries. I continue to look for similar products as well as for somebody who starts their day thinking of the customer's setting as well as "the dotted line." I am sure within their value system and parameters that Midlands Honda does a good job. If I ever fall within those parameters I would be free to go visit them and buy something. But for now I will keep looking for the product and listening for that rare opening: "Auto sales is something we know much about, but how can we help YOU?"

Contact person was very personable, listened to muy needs, and answered all my questions. Great experience

Midlands Honda responded to my message on the same day I sent it. They were very kind and made sure I had everything I needed. Buying the car was a lot easier than I remember that process being. Overall it was an absolutely wonderful experience.

We loved Jeremy! He was AWESOME!!!

Dealer didn't want to deal with me as I was paying cash not financing. They make more when you finance.

Contacted very quick

Charles Greene is on the case!! LOL

Was ready to buy the car and would have the day we test drive it but when the sales manager gives you a price and you counter, the price increased. I think his name was Randy. The salesman, Chris, was super nice. He had another manager call, also named Chris, who called once and we spoke but he never called me back with a price. The best price quoted was $16000 out the door for a car priced at $15,000. Bought a 2016 Ford Convertible premium with ecoboost, 36000 miles for 18000 (out the door price) in Charlotte. It definitely pays to shop around. I found it on cargurus!!

Claudette Green answered the phone on Sunday herself!!! She arranged her schedule around my variable one, ( I had to find someone to go with me, so times and days changed) She saved the car for me, handled a lot of details before I got there...Good price, nice car, GREAT service!!!

Got a quick call back. Very helpful attendant. Bought the car

Response was automatically generated via email. Better than nothing. Found suitable vehicle closer to home.

They were prompt with their response to my inquiry.

The service at Midland's Honda was wonderful.

Not happy at all with the dealership trying to come up at the last minute and make you pay for a certification. I feel like dealership tries to make money for nothing on these cars. I feel that the certification should have already been in with the price. I still feel like I paid about $350 too much for the vehicle. Above asking price that was on the internet.

It was a GREAT experience.. However, we did not trade for it, but was treated very nice and she contacted us as a follow-up.

Outstanding service! Best experience ever!!! Be sure to ask for Matthew Randall and Chris Alston.

Not the greatest. After puchising the car lots of dash lights are on.and can not get a straight answer from any one at the dealership.

I drove an hour and a half to buy this car. After getting multiple phone calls from the sale manager to make sure I was still coming. When I got there they weren't able to sell it. They lost my respect as a trusted dealership.

Great amenities....if that is what you are looking for. Employees are kind but the service is poor. I drove over an hour to look at a car (had an appointment scheduled) and it took almost an hour for me to get to test drive it or talk to anyone about it. I was promised a gift card for test driving, which I did not receive. When I provided feedback to receptionist I was ignored. The car was great but I am hesitant to make a large purchase from a business that does not respect my time and money. Definitely block out the whole day if you want to go look at a vehicle there because nothing moves smoothly. It is unlikely that I will return. Plus side, if you have kids, you can keep them busy while you wait on people to check on this-that-and the other....they have a put put golf course....if service moved faster they wouldn't need it though. Too extravagant for the quality of service.

Sales people were nice until after the car was sold. No urgency or concern to resolve issues that were promised to be fixed at a later date. We had to bring the car back multiple times for the same issue. Customer service was terrible once the car had been sold. Sold us a certified used car that didn't look so certified. Front tires were bald and they refused to replace them. Just didn't have an overall good car buying experience. Angela was very helpful as much as she could be, but the rest of the staff just didn't make us feel like valued customers.

Very responsive. We found a different car

Excellent customer service and follow up with no hard pressure sales tactics!

Angela Chase and the rest of the Midlands Honda group were wonderful. Got me what I wanted when I wanted it. I highly recommend giving them a call, and ask for Angela Chase

Best car buying experience I have ever had. The customer service was amazing, the people were super friendly, they didn't force you to spend more, and they went the extra mile by filling the tank full for me since I lived an hour and a half away! Michael Harriman is a professional, and when it's time to start looking for my wife a new vehicle next year, he will be the first person I contact.

Great

excellent!

The young lady I spoke with was very nice and pleasant.

Got a quick response and the info I was seeking.

Saw the listing and went over the next morning. Saleslady was very helpful. Waiting around the noisy showroom for a couple of hours was tiring. But we like the car so we're good. Thanks!

I got a CRV from them. Awesome customer service experience.

Excellent

Awesome!

They were professional to deal with, but the Car did not have all of the features that we wanted.

Good

Very easy to talk to. Bought the vehicle for a great price. Wayne made sure to make my first used car purchase a pleasant one.

Very helpful

JT responded promptly with helpful phone calls, texts, and emails.

Great dealership. Very assertive and eager to get a response.

Sales manager gave me a price by phone on Saturday seemed easy to work with. I asked for the buyers order on Monday and have been ignored left two voicemails no returned calls. I guess they are not in the selling of cars business.

very uninterested. Needed to recondition car I was interested in. Therefore, would take a few days.

Good service. Purchased the vehicle.

They went the extra mile to have the car cleaned up and checked out mechanically.

Price ok

Nice cars

Prices higher than other dealers.

I saw car listed online I trip to Columbia they were good to the online price and I purchased the car and go back home that day Thank You Midlands Honda!

Very responsive

responded quickly. bought elsewhere.

Got in contact with me quickly and were helpful thank u

dealer added extra prices to deal and we could not get togeather. overall they lied to me on the phone, would not deal with them again

I do NOT recommend them at all!!! I had bought my two previous Hondas, 84 Prelude & 99 Accord from them & I knew I was buying a 2014 Accord Ex-L V6. Larry would not give me his best price or answer how much I needed for down payment to get the monthly payments I needed. Plus when I asked about the 0.9% interest rate I had seen from Honda, he said it wasn't available. However Honda Cars of Columbia gave it to me, which again was from Honda not a dealership offer. We were treated so poorly here, we have excellent credit & I had bought two previous vehicles from them, so you would think we would have received better service. Don't go here, go to Honda Cars of Columbia.

Very nice on the phone

Sales person, Inspira, was excellent. Sales manager was typical sales manager, but store manager, Travis, was willing to negotiate with us. We were very pleased with the outcome.

They responded to my email as soon as I had emailed them about the car, and also keep in reach with me about the car and other cars that they have available.

Very nice guys, felt comfortable and confident in buying a vehicle. Reasonable prices.

My name is David and I am from Anderson South Carolina. A few days ago I contacted Midlands Honda about a 2007 Honda Hybrid for sale on their website. From the very beginning it was a frustrating process. The sales person I dealt with never returned calls when promised and honestly seemed uninterested in selling a car to me at all. I felt like a distraction to his everyday work, which I thought was selling cars. I would like to note that my credit is excellent, I had no trade in to be dealt with and I was not haggling about the price, I thought it was fair. All I wanted to do was get a firm yes on financing and an APR I was satisfied with, drive the two and half hours from Anderson to Midlands Honda, test drive the car and sign papers. I was a slam dunk, an easy sell. It was arduous just getting the information and return calls as I stated but finally after talking to a manager I was assured today 7/25/13 that the car was on the lot and ready to go. I drove the two and a half hours to Midlands Honda and as soon as I got there I was informed that the car was in the back, back lot. We went out and grass was growing up around the car and it wouldn’t even start. Of course the paper work was not ready and obviously didn’t need to be. I drove two and a half hours, took the day off of work to pick up a car that both a sales manager and sales person told me was ready to go and it wasn’t even drivable. In spite of my overwhelming frustration and anger I composed my self and agreed to give Midlands Honda an opportunity to redeem themselves and look at a few other cars. My new salesman, Carl, was the only bright spot in my whole experience. He was very understanding, nice, and helpful… a real cool guy. At any rate, Carl helped me find another car to make an offer on. I made an offer on a Civic $2000 below asking price. After all of my trouble Midlands Honda was not even willing to move $1 towards my offer. They tried to tell me they were breaking even at the asking price and not making any money. First of all, with the invetory that Midlands Honda does I found it a little hard to believe they would break even, not making any money. Secondly, if they took a hit they could surely make it up down the line. However, they were not willing to help me. $2000 it seems is to steep a price to maintain integrity and what seemed previously to me to be an impecable reputation. Nevermind that I am in the hole for gas money for a 250 mile round trip and a full day of work, a seven and a half hour day including time wasted at the dealership. Nevermind that I was either lied to or a victim of extreme incompetence. They did me wrong and were not willing to make it right. The odd thing was that the sales manager seemed a bit irritated that I wouldn’t buy from them, almost shocked, like I was the jerk. Wow. Midlands Honda displayed some of the worst customer service (except for Carl) that I have ever experienced in my life. It is still surreal to me. Can’t belive they actually let me drive two and a half hours to buy an undrivable car while allowing me to believe the whole time it was ready to go. The finance manager didn’t seem all to concerned with my plight and after a half hearted unauthentic apology all he did was try to sell me a car at his price. The irony? On the way home, I-77 displays a billboard which reads “Midlands Honda cares about you.” Nothing could be further from the truth. They didn’t care about me. I would never do business with them nor could I ever recommend them to any of my friends. What a nightmare and a waste of my time and gas money. So frustrated. Can’t believe Midlands Honda can conduct business in such a manner and remain open. Let Carl run the place.

Pretty good service

Friendly and helpful, not what I was looking for

Wonderful communication till we find our expectatins.

Great experience, I just live to far away. Very helpful!!

They were very pleasant and enjoyable to work with. A friendly atmosphere. Would buy all my cars from them.

Advertised price was not final price.

great experience

Nice folks

Very friendly and fast response!!