Service hours are not available at this time. Please check back later!
Merlex Auto Group
About Us
-
Today 10:00 AM - 8:00 PM (Closed now)
-
1105 N Glebe Rd
Arlington, VA 22201
Our Amenities
- Amenities coming soon!
Service Info
Service Hours
Dealer Reviews
In order to review a dealer on CarGurus, you agree that:
- You have contacted the dealership
- You are not at the dealership or with a dealership associate
- You are not an employee or associate of the dealership
A verification code has been sent to you. Enter it below to continue.
All reviews are verified visits to the dealer. –
Learn More
I was told the car was ready for me to test drive. I
drove 3 hours to their location to be told and shown
a picture of the car that was in the shop and had all
the lights on dash on showing major issues. They
tried to get me to look at other cars on their lot that
is their ploy to lure people in to sell other vehicles.
There was another potential client there when I
walked in and they did the same thing to him with a
different vehicle. He just like I walked out without
staying another minute. Merlex Auto Group is a
dishonest dealer.
Dec 27, 2025
Although I've received multiple texts pertaining the vehicle I inquired about on Cargurus, later found out from dealership that it's AI (Grace), not a live human ..drove 3+ hours to dealership and the vehicle I came to see was "at the shop" and didn't know what was wrong with it, had another car in mind but that also was at "bay door, waiting to be shipped", again not on the lot...salesman talked too much, barely let me get a word out, was eager to just point me to another car, which out of the "1000+" cars showing online, only about 10 was available on the lot and none were anywhere near the price range of the ones I was interested in
Dec 26, 2025
Visited last week shopping around for a GLS. Found one I liked Alex took care of me from start to finish he was very prompt in getting back to me with any questions. Highly professional individuals I was working with kudos to merlex
Dec 26, 2025
Eli was amazing to work with would definitely recommend
I purchased a vehicle on September 25, 2025, from MERLEX AUTO dealership. Although the sales contract is marked “as-is” they accepted responsibility to diagnose and perform necessary repairs after the sale. By undertaking this responsibility, you assumed an obligation to perform a competent diagnosis and repair. On September 29th the vehicle was turned over to MERLEX for repair! They failed to do so has caused me substantial loss and inconvenience. They allow a so called mechanic name Will to fix the truck which he damaged my car causing it over 11k dollars in damages. They had my truck for 3 weeks, once returned I had taken it to BMW AND IT WAS THERE FOR A MONTH, and still not running properly… and this is DEC 2025 this situation has caused me SO MUCH STRESS.I WILL NOT REST UNTIL MY SITUATION IS RESOLVED! I have contacted FTC,BBB, Dealer board of VA AND I ENCOURAGE EVERYONE THAT HAVE GOTTEN SCAMMED BY MERLEX AUTO GROUP, GLOBAL AUTO TO REPORT THEM HELP OTHER CONSUMERS.
Dec 6, 2025
I purchased this beautiful Lexus RX350 from Merlex auto group! Eli was great salesperson and Nik was awesome financing. Very happy with my new purchase thank you to the Merlex team.
I was not impressed. I visited the dealer, and given the high number of Mercedes they have listed, was surprised to see how small the lot was.
The car I wanted to see was shown as blue, but on the lot it was gray. The online pics looked great, but in person the seat had visible wear. I am wondering it if was really the same car.
I also noticed that the cars on the lot had dust on them. Maybe it is a dusty road, but it was evidence that they did not clean the cars often enough.
I wanted to see two cars, but the salesman explained he was only allowed to have one key at a time. That was my que: I WAS AT THE WRONG PLACE. If I am looking at two luxury cars and the dealer only allows one key, then this is not the place for me. I am not expecting to be pampered, but they cater to a clientele that is not up to my standards.
Nov 9, 2025
Amazing staff helped me through the buying process smoothly!!
You can tell Merlex runs on passion and customer care. From the moment I walked in, the vibe was
professional yet relaxed. The cars were spotless, and the sales reps actually knew their inventory inside
out. Definitely one of the more trustworthy dealerships I’ve come across in the area.
I recently bought my car from Merlex Auto Group, and the entire experience was smooth from start to
finish. The staff was transparent, helpful, and made sure I got the best deal possible. They even followed
up after the sale to make sure everything was going great. Highly recommend checking them out if you’re
in the market for a reliable car!
Oct 31, 2025
Fake advertising. The car doesnt exist. I went there and they said the car had been sold a while ago. Waste of time and gas.
Came down the other day to test drive a couple of SUVs and trucks, I will say even though I didn’t end up buying a ford I found my dream car and asked if a test drive was possible, long story short I ended up getting a great deal on a Mercedes Benz. They detailed the car and even let me take some photos with there rolls Royce can’t wait to come back to upgrade my car thanks Merlex!
Oct 22, 2025
awsome
Had a great experience with Merlex Auto Group. The team was professional, transparent, and made the
entire process smooth from start to finish. The dealership was well organized, the communication was
quick, and everything was handled efficiently. Definitely recommend checking them out if you value
honesty and great service.
Oct 15, 2025
I drove 30 minutes to the lot after confirming a specific vehicle was listed for sale online. Upon arrival, I was informed by a salesman that the car had already been sold. While disappointing, I understand that inventory can move quickly. However, the real issues began from there.
First, the salesman was utterly unprofessional. He offered no apology for the wasted trip and gave a hollow promise to text me his contact information for future vehicles. That text never came. This is a basic level of customer service that they couldn't even manage.
Second, and most concerning, is that weeks later, the same "sold" vehicle is still actively advertised for sale on their website. This is not an inventory lag; this is a deliberate bait-and-switch tactic to lure in customers. It is fundamentally dishonest.
Driving out of my way to be met with indifference, broken promises, and deceptive advertising is unacceptable. This experience revealed everything I need to know about their business ethic
I would rate a zero if possible. The kid salesmen provide the most unprofessional service I’ve ever experienced. They attempt to add all kinds of made up fees. Follow up is poor, will waste your time…I’ve brought many cars and never meant salesmen this slimy. And beware the listed price is not the listed price.
Oct 10, 2025
By far the best experience I’ve had
Oct 5, 2025
Fine people
Sep 26, 2025
I am very dissatisfied with this vehicle I purchased from your dealership over a month ago yet it is still listed for sale on this web site! This is unacceptable! False advertisement! When I purchased the vehicle, the initial sales interaction was pleasant. However, the very next day—after driving 2.5 hours home—I discovered the brakes were unsafe and one tire was severely worn on the inside. I immediately notified the dealership, and I was told these issues would be addressed. To comply, I again took time off work and drove over 3 hours with traffic back to this dealership. At that visit, I was informed only the worn tire would be replaced with a used tire. I was told the brakes would be ordered and mailed to me, but that I would be responsible for the installation cost. Over a month has passed, and I still have not received the brakes. In addition, I have repeatedly reached out regarding my vehicle tags. I was told Delaware’s DMV is “very slow,” yet after contacting the DMV
Sep 13, 2025
Good service
Sep 16, 2025
Response from current dealership:
Thank you for sharing your feedback! We’re glad to hear you had a good experience with our service. Providing quality care and support to our customers is always our priority, and we look forward to serving you again in the future.
Sep 16, 2025
Response from current dealership:
Thank you for taking the time to share your feedback. Even though you did not complete a purchase, we’re glad to hear that our salesman was professional and helpful during your visit. Providing respectful and attentive service to every customer whether they buy or not is very important to us.
We appreciate the opportunity to assist you and hope to welcome you back in the future when you’re ready for your next vehicle.
We appreciate the opportunity to assist you and hope to welcome you back in the future when you’re ready for your next vehicle.
Sep 2, 2025
Very unprofessional let me drive 3 hrs away and the car wasn’t there then told me I couldn’t go see the car they just lazy everyone sitting around no one comes out to help you
Sep 15, 2025
Response from current dealership:
While we are unable to verify the details of this specific interaction, the situation you have described does not reflect our business practices or the manner in which we operate at Merlex Auto Group. Transparency and clear communication are values we take seriously, and our goal is always to provide consistent information to our customers throughout the purchase process. Our team works to provide accurate information and to ensure customers are treated with respect when they contact or visit our dealership.
As part of our commitment to customer care, we also offer complimentary valet garag
More ...
As part of our commitment to customer care, we also offer complimentary valet garag
Started off okay. Submitted our application through their link as requested. Never heard back about application status over 2 weeks. Reached out several times and they said they would reach out promptly, but they never did. 0 stars and two thumbs down.
Sep 15, 2025
Response from current dealership:
While we are unable to verify the details of this specific interaction, the situation you have described does not reflect our business practices or the manner in which we operate at Merlex Auto Group. Transparency and clear communication are values we take seriously, and our goal is always to provide consistent information to our customers throughout the purchase process. Our team works to provide accurate information and to ensure customers are treated with respect when they contact or visit our dealership.
As part of our commitment to customer care, we also offer complimentary valet garag
More ...
As part of our commitment to customer care, we also offer complimentary valet garag
The experience started out positive but after all the financial information was collected and about
to be sent to the finance guy for final approval, I was told that even though the Commonwealth of
Virginia allowed online processing of financing this business had a policy that if a customer
financed through this business, the customer had to come in to the showroom to sign off on the
paperwork.
I have purchased a house online signing off via online documents but you tell me at the last
minute I have to drive 5 hours to sign paperwork that fed-ex can send overnight? They lost that
sale.
Aug 27, 2025
Response from current dealership:
The situation you've described does not reflect our business practices or the experience we aim to provide. We take inventory inquiries seriously and always strive to give accurate, up-to-date information.
If this review was posted in error or based on a misunderstanding, we respectfully ask that it be removed. For any clarification, please contact us directly at sales@merlexautogroup.com.
— The Merlex Auto Group Team
If this review was posted in error or based on a misunderstanding, we respectfully ask that it be removed. For any clarification, please contact us directly at sales@merlexautogroup.com.
— The Merlex Auto Group Team
Aug 19, 2025
Great people work here. Mr Ely contacted me right after i put an inquiry and we made it happen. Also my brother faheem hooked me up with some great finance deal. Highly recommended and would like to get more cars from them. Thank you
Aug 27, 2025
Response from current dealership:
Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words and are thrilled to hear that our team was able to provide you with excellent service. At Merlex Auto Group], we’re dedicated to making the car-buying process smooth, transparent, and enjoyable, and it’s rewarding to know we achieved that for you.
We’re grateful for your trust and support, and we look forward to serving you again in the future—whether it’s for routine maintenance, another vehicle, or simply to say hello. Enjoy your new ride, and th
More ...
We’re grateful for your trust and support, and we look forward to serving you again in the future—whether it’s for routine maintenance, another vehicle, or simply to say hello. Enjoy your new ride, and th
Found the car I was looking for and Pete worked out a solid deal and agreed same day. I would recommend them!
Aug 27, 2025
Response from current dealership:
Thank you so much for your kind review! We’re thrilled to hear you had a great experience with us. Our team works hard to provide every customer with exceptional service and a stress-free car buying process, and it’s wonderful to know we met your expectations. We truly appreciate your support and look forward to helping you again in the future—whether it’s for service, another vehicle, or just to stop by and say hello. Enjoy your new ride!
— The Merlex Auto Group Team
— The Merlex Auto Group Team
When I told them I was Pre-approved they told me that was only AI which really didn't mean I was pre-approved. When filing an contract I told the sales person one thing and he wrote something else on my application. Merlex had dishonest sales tactic.
Aug 27, 2025
Response from current dealership:
The situation you've described does not reflect our business practices or the experience we aim to provide. We take inventory inquiries seriously and always strive to give accurate, up-to-date information.
If this review was posted in error or based on a misunderstanding, we respectfully ask that it be removed. For any clarification, please contact us directly at sales@merlexautogroup.com.
— The Merlex Auto Group Team
If this review was posted in error or based on a misunderstanding, we respectfully ask that it be removed. For any clarification, please contact us directly at sales@merlexautogroup.com.
— The Merlex Auto Group Team
Aug 9, 2025
Go see Pete and Mason! Amazing customer service. I drove from 3 hours away for my very like new AUDI A8L Prestige!
Aug 27, 2025
Response from current dealership:
Darry!
Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words and are thrilled to hear that our team was able to provide you with excellent service. At Merlex Auto Group, we’re dedicated to making the car-buying process smooth, transparent, and enjoyable, and it’s rewarding to know we achieved that for you.
We’re grateful for your trust and support, and we look forward to serving you again in the future—whether it’s for routine maintenance, another vehicle, or simply to say hello. Enjoy your new ride,
More ...
Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words and are thrilled to hear that our team was able to provide you with excellent service. At Merlex Auto Group, we’re dedicated to making the car-buying process smooth, transparent, and enjoyable, and it’s rewarding to know we achieved that for you.
We’re grateful for your trust and support, and we look forward to serving you again in the future—whether it’s for routine maintenance, another vehicle, or simply to say hello. Enjoy your new ride,
Aug 27, 2025
Response from current dealership:
Jacoby!
Thank you so much for taking the time to share your positive experience with us!
— The Merlex Auto Group Team
Thank you so much for taking the time to share your positive experience with us!
— The Merlex Auto Group Team
Jul 22, 2025
Very nice and polite
Very helpful as well
Jul 18, 2025
I had to wait for about 10 minutes before my Salesperson Mr. Alex was ready to show me the vehicle I had
selected, but after that everything was smooth sailing.
Jul 14, 2025
Take them off your list, they are lairs and waste of customers time, advertise a vehicle and brought a different car altogether, but for my vigilance, they would have sold me some useless similar car
Aug 27, 2025
Response from current dealership:
The situation you've described does not reflect our business practices or the experience we aim to provide. We take inventory inquiries seriously and always strive to give accurate, up-to-date information. Vehicle availability can change quickly, and we encourage customers to confirm status before visiting.
If this review was posted in error or based on a misunderstanding, we respectfully ask that it be removed. For any clarification, please contact us directly at sales@merlexautogroup.com.
— The Merlex Auto Group Team
If this review was posted in error or based on a misunderstanding, we respectfully ask that it be removed. For any clarification, please contact us directly at sales@merlexautogroup.com.
— The Merlex Auto Group Team
Jul 1, 2025
Great experience overall bought my first vehicle with the best rate smooth process shoutout to Pete
Jul 1, 2025
Most professional dealer in the DMV. Very helpful and cooperative team. Thank you Merlex. Moe was really good i appreciate him for being patient on me and showing me what i was looking for, he made sure i was satisfied with my purchase.
Jun 25, 2025
Complete Bait and Switch operation. Was told by the manager that the price listed was their cost, not what the vehicle sells
for. Said he had no control over how CarGurus listed the vehicle. The listed price did not include almost $2000 in "Dealer
Service Fees" and also did not include initial cleaning, servicing etc. If we wanted that, the price was $34,995 and there were
service fees added to that.
Would not recommend this dealership to anyone.
Jun 26, 2025
Response from current dealership:
Thank you for sharing your concerns regarding your recent experience at our dealership. We take pricing transparency seriously, and all applicable fees are clearly disclosed on our CarGurus listing as well as in-store. The advertised price reflects our sale price, and any additional costs are communicated upfront to ensure customers have full visibility before making a purchase decision.
We regret any misunderstanding and would be happy to clarify our pricing structure further if needed.
We regret any misunderstanding and would be happy to clarify our pricing structure further if needed.
Jun 2, 2025
They have high fees and bogus fees bad business and the vehicle was not there would not recommend
Jun 25, 2025
Response from current dealership:
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We strive to be transparent with all pricing, and all of our fees are clearly listed on our Cargurus listings for every vehicle. We encourage all customers to review these details in advance and ask any questions they may have before or during their visit.
We appreciate you taking the time to share your thoughts and are always working to improve the customer experience.
We appreciate you taking the time to share your thoughts and are always working to improve the customer experience.
Classic bait and switch. They said they received a deposit on the car a few days ago. Why would you keep it
posted if you already sold it? for days? come on!
Jun 25, 2025
Response from current dealership:
Thank you for your feedback. We understand how frustrating it can be to inquire about a vehicle only to find it's no longer available. While we do our best to update listings promptly, there can sometimes be a short delay between a deposit being placed and the listing being removed, especially if the transaction hasn’t been finalized.
We appreciate your interest and would be happy to assist you in finding a similar vehicle that meets your needs. Please don’t hesitate to reach out to our team directly.
We appreciate your interest and would be happy to assist you in finding a similar vehicle that meets your needs. Please don’t hesitate to reach out to our team directly.
Avoid this dealership…I didn’t look at the reviews until I was already there and others were correct. The dealership is a scam. They advertise a price then when you are there, the price is much higher. For the vehicle I was looking at, they raised the price $6k. lol….$6k!!!! Stating that the lower price I saw was for a dealer to dealer sale ($3k of the $6k difference) and a “reconditioning fee” of another $3k….I immediately left! Don’t go there! Complete waste of time!
Jun 25, 2025
Response from current dealership:
Thank you for your feedback. We’re sorry to hear that your visit did not meet your expectations. For clarity, all of our pricing details—including any dealer fees and reconditioning charges—are clearly stated on our Cargurus listings. We strive to maintain transparency with every customer and encourage reviewing all listed information prior to your visit.
We appreciate you taking the time to share your experience and will continue working to improve our communication and service.
We appreciate you taking the time to share your experience and will continue working to improve our communication and service.
Apr 19, 2025
The worse place i ever experienced buy a
used car.The young owner kind a nice guy
but the manager kind a bs, he didnât trust
that I had moneys to buy a car and ask me
to show him my bank accounts.
Apr 15, 2025
Fair and wanted to work I was the one that didn’t come back found something else but good work and great attitude with the young guy I worked with
They have a whole lot of Mercedes-Benz but they can't tell you which ones they have available because they don't take them down off the internet after they sell them and the price that's shown is not the real price there's an added $3,000 fee to each car which in some cases is not bad it would just be better if you knew that up front like I know now because I've been there so if you can deal with that you're good
Mar 28, 2025
Arrived after speaking with the sales rep, Hamid, and they could not locate the key for vehicle. Wasted a day of PTO and an uber ride in anticipation of purchasing car. Hamid sent someone else to inform me they could not locate the key. When inquiring if there was an extra key, the answer was no, to my surprise. Selling a used car for $20k with only one key, which was not listed in the description, is baffling. Thank you, Mustafa, for your help. You’re the only reason why it is 2 stars and not 1.
Feb 25, 2025
My experience was excellent, fun, and very professional. The team was very knowledgeable in regards to sharing information on high/ low mileage cars. I would highly recommend family and friends.
Feb 24, 2025
My experience was excellent , I got a better vehicle then expected. Will strongly recommend
Feb 22, 2025
I recently bought this beautiful Q50 Red sport from Merle’s Auto Group the whole staff was patient with me since I was a first time buyer and over time worked out a great deal. Highly recommend
Feb 19, 2025
. I had a very pleasant experience with Mr. Pete and MJ and Jimmy purchasing my beautiful Honda accord from Merlex auto group. I’m very satisfied thanks to them, merlex for working out a great deal for me.
Feb 19, 2025
Thanks to Pete and Steve for the awesome service they are the Batman and robin of the car game.I would recommend Merlex to everyone I was in and out with a new truck in a hour.
Jan 22, 2025
Absolutely - Awful!!
They did not honor the price on the internet.
Typical Bait and Switch. I proved the price that they had posted, and they said they
cannot honor the price ):
BTW I have used car sales experience, and these guys are the worst!
They have no conscience or character - simply poor!
One star at best!
Shady practices ):
Dec 15, 2024
I had an appointment for 3pm 12.14.24 to view the vehicle which I had confirmed and responded to the reminders that I was still available for the said time.
I drove 13 miles to the dealer and was on time, only to be told the car was sold last night, I do not know why I was not informed before the reminders on 12.14 that the car had been sold, disappointing.
Not good, I could have used my time more productively.
In future please take the time to save your potential clients the time and gas!
I didn't actually purchase my vehicle from them, but the interaction with them during the process was top notch. I will definitely come to them in the near future because my wife will be looking soon. Customer service is a lost art nowdays, so I appreciate any business that shows exceptional skills in that department. I look forward to doing business with them in the future!
Tried to purchase the car via the
phone. Nightmare. Period. They ran my
credit three different times. They keep telling
me my credit was locked when It wasnât. I
was signed into my credit app looking right
at it. The back and forth for literally 3 hours.
Finally I walked from the deal.
Dec 6, 2024
Response from current dealership:
Thank you for sharing your feedback. We regret to hear about your experience and apologize for any frustration caused during the process. While we strive to make every transaction as smooth as possible, it seems there were challenges in this case. Regarding the credit inquiries, we follow strict protocols to ensure all steps are handled accurately, but we understand how important this matter is to you. Your feedback helps us identify areas for improvement, and we will review this situation internally to avoid similar issues in the future. If there’s anything we can do to address your con
More ...
Nov 27, 2024
My experience was terrible, they say one thing and do another, plus they wanted to charge me a reconditioned fee, for reconditioning the vehicle but the engine light was on. I will never ever contact this dealership again
Nov 13, 2024
Great Experience
Nov 1, 2024
Very polite, answered my questions
Oct 27, 2024
Very helpful in the purchasing process. The only fact is the car is in another state then me but found one closer to home.
Sep 16, 2024
The car was damaged and I waited a long time to be helped by anyone that worked at Merlex. Also, they could not find the other car that was
posted online.
Typical bait and switch. I donât know what kind of business theyâre running, but they just pulled my credit, wasted my
whole day and at the end said someone else is coming for the car. This is after I offered to put a deposit on the car and
they assured me no need and the car isnât going anywhere.
Sep 7, 2024
Friendly staff. Lots of beautiful vehicles available. Also very responsive virtually.
I was "pre-approved" through this website. Upon going to the dealership today, 08/20/2024, I was denied after doing paperwork. Was told that the pre-approval doesn't matter from Sean. Grace had been in contact with me since last week and I was transparent with her about my situation. She said the pre-approval would be honored. Take caution if you choose to buy from them. They will lie! I was trying to finance a vehicle to build my credit.
Aug 13, 2024
Good experience
Today I called for information on an Audi A7. I was greeted by a salesman who said his name was “Mike”. After some conversation he informed me that a vehicle I had inquired about just a week or so ago was not sold but was available. When I said i wanted to see that car he then said it was out for servicing and insisted that I come and look at another vehicle. I told him I would rather not and wait for the original car he kept insisting over and over that I come and consider this other car. At this point I asked to speak with a sales manager to have some questions answered and it this time he considered and labeled me as hostile. As a customer I’m not sure how I should feel or anyone should feel when asking for information to be labeled as hostile. If anything I feel he wouldn’t let me get a word in and didn’t listen to anything I had to say. You be the judge of whether or not you want to conduct business with this dealership.
Jun 29, 2024
Great experience! I did not purchase, but they were very attentive to any/all questions I had.
Jun 20, 2024
The car I was looking for wasn’t there even with contact throughout the week and when I got there the car is know where in sight. Then come up with some lame excuses.
May 13, 2024
Apollo and Sam and Joe were all awesome, they are easy to deal with and go above and beyond to work with you, got my dream car, couldn’t have done it without them! If you’re in the market for a car, don’t miss out, Apollo is the guy!
May 11, 2024
Mike, very good business man and great customer service
Apr 17, 2024
This dealership is another one of your bait and switch dealerships (they show you one price to get you to click on it then BOOM!! somehow the price is somehow 7k more then the retail price)
They have some 3000 dollar reconditioning fee which they don’t tell you about unless you know what your doing and don’t just rush to the credit application like they try to do from the start
Now the salesman I that I spoke with until the end of this ordeal was great very respectful and communicated
Apr 19, 2024
Response from current dealership:
Thank you for taking the time to share your feedback regarding the fees at our dealership. We take all customer feedback seriously and strive to provide transparent and fair pricing to all of our customers. I would like to clarify that all of our fees are clearly listed and disclosed to our customers before any transaction is made and also on CarGurus website. We believe in full transparency when it comes to pricing, and it is our policy to honor all fees as stated to our valued customers. If you have any further questions or concerns regarding our fees, please do not hesitate to contact us di
More ...
Apr 16, 2024
Just purchased this Nissan armada from Steve and Peter over at Merlex!! Very satisfied with my service and professionalism . Great staff, great team, great cars ! Would highly recommend
Mar 29, 2024
Purchased this like new Acura ILX from Merlex Auto Group! Very satisfied with my purchase and thanks to the Merlox team for getting me into my dream vehicle !!
Mar 25, 2024
I visited Merlex a few days ago and their inventory is unmatched. As soon as I arrived, I was blown away by the
number of vehicles they had available. The variety of makes, models, and trim levels was astounding, ensuring
that I had plenty of options to choose from. But what truly set Merlex apart was their exceptional customer
service. The staff were incredibly friendly, knowledgeable, and attentive to my needs. Their no-pressure
approach made me feel relaxed and confident in my decision.
Vehicle did not have nearly the features as described in the add. I have contacted them several times and have as of today not received any response. I also stated during the buying process that I did not need tags, that I had my own. A week after purchase I receive a call, not to address my complaint but to let me know my tags were in and ready for pickup. So now, I have to wrestle to get my money back from the DMV for tags I did not need or want.
Underwhelming. I’ve been looking at a lot of cars and this is that car place that advertises low but will NOT tell you the out the door price. Let me tell you, it is NOT the advertised price plus tax and title. There is at least a “commission fee” based on the price of the car, but they won’t tell you what it is until you come in.
The car that I was told was in “great shape” reeked of foul smells (smoke?urine?). It was obvious why it hadn’t sold in over 200 days. I didn’t wait around for the sales manager to explain to me all the extra fees that the online salesperson wasn’t allowed to discuss with me. WAY too many better dealerships out there to waste time with places like this.
Mar 12, 2024
I came to Merlex interested in a couple vehicles Pete made his magic happen and got me in this beautiful Mercedes C-class ♀️ AMG. I’m so happy with my new purchase. Thank you to everybody at Merlex for making this happen.
Mar 9, 2024
Mike Sales was awesome
Mar 8, 2024
Best of the best dealership thank you to the team
Mar 5, 2024
Thank you so much to Peter and the Merlex team for the unmatched hospitality and customer service . This is my third Mercedes and I have never been treated better from a business than I have with Merlex . Even Mercedes’ Benz can not compete with Pete and the team over at Merlex auto . Quality vehicles, affordable pricing ;and unmatched hospitality has earned my business for life !! Thanks again to the wonderful team and I will be back next week for my son car!
Mar 5, 2024
Merlex was great! It’s a smaller used car dealership, but the staff was great! Very nice and very accommodating. They are thorough and take their time with their customers to try and get them the best possible deal. Also, the vehicle selection was great! It was clear that they take care to offer only the best possible used vehicles. We are very satisfied with our new Tesla Model 3!
Mar 2, 2024
I’ve been talking to several different dealerships in the past 2 months to find the right deal. As far is pricing goes Merlex was the best and the car was full package with all the features. Good experience overall.
Mar 1, 2024
Huge thank you to Merlex. Im in NC right now and I was a little nervous about buying a car in another state but I went ahead and put the deposit anyway. The car was just as they described, perfect condition, and we took care of the numbers before I made the trip so it was pretty quick once I got there. Pete was great definitely ask for him when you get there.
Mar 1, 2024
Thank you to Peter and MJ at Merlex auto group for the wonderful experience. I came in to purchase a 2016 Porsche Panamera, but Mr. Peter helped me get into a beautiful Mercedes-Benz GLC. I cannot be more satisfied with the customer service I received here and the quality of the car is unmatched they even gave me a free one year warranty, thank you so much to Merlex team. I can’t wait to drive this beautiful car also thank you for doing a free oil change for me.
Feb 29, 2024
I had a great experience working with the team at Merlex. I came all the way from Allentown, PA to purchase a Range Rover from them. I worked with Moe and Pete while I was there. They really made me feel like I was apart of the family. They showed great hospitality and made the buying experience very pleasant. Buying a car can be a headache but Merlex provided me the stress free environment I needed to buy the car that I wanted! Thanks to everyone there that helped me throughout the process!
Feb 27, 2024
I had a great experience at Merlex. They made the process very smooth. I submitted my application before getting there so when I arrived I test drove the car and was out within the hour. Peter and Big Moe were very helpful. Definitely recommend working with Merlex!
Feb 26, 2024
For anybody that sees negative reviews on MerLex page please do your own due diligence and give them a shot. Even Amazon has bad reviews I called in and spoke to Peter in regards to a BMW six series, grand coupe, and was set an appointment to take a look at the vehicle and explore possible financing options, I was treated with great customer service and felt like family and was treated with the best deal possible with 100 mile radius thank you so much to Mr. Peter and Mr. Moe for getting me into this beautiful BMW. I can’t wait to show it to all my friends , I will definitely be back for my next car
Feb 26, 2024
I inquired about a beautiful Mercedes-Benz S class over at Merlex Auto-Group Peter and Adrian were very helpful and help me purchase this car at the Best deal possible. I am very excited with my new purchase and will definitely be referring all my friends and family. Thank you so much to Merlex team.
Feb 24, 2024
Great experience
Excellent staff
I also did my due diligence so here I go with my experience:
On the comms side, very helpful, they answered my questions before I arrived at the store.
I visited a couple hour early because my work schedule was all over the place that day but even
then the car was almost on the door ready for the test drive so bonus point for that.
I actually loved it but Moses let me try a couple more and at last I decided to go on another route
with an Audi A6 that stoled my heart.
I was skeptical at first but actually all went smoothly and we did business.
Jan 31, 2024
Great
Jan 24, 2024
Big waste of time!!! Told me I need to come in the
talk number got on a plane the next day all the from
Louisiana only to tell me they canât do anything
about that number then increase the price by
$2,000. Got back on the plane back to Louisiana
waste my time and $1,000.
Show older dealer reviews 568
Oct 27, 2023
Man what a waste of time they are shady dealer ship would not recommend them at all they are scammers I call for Lexus the sale man told me the car is ready and I can come take a look and see how it goes. When I arrived to this dealership the guy who I talked with like 30 minutes ago said the car is at the shop I do not understand these shady people the salesman are so disrespectful. Stay away from this shady place where they put false information about vehicles and the price be careful!!
Oct 9, 2023
Same as the other dealers that I went , price from 36.566k went to 49k out of the door . I think is a new trend for the dealers to rip off people, they advertise the vehicle for 36k and price goes to 49k .
Please stay away from this place, very questionable business practices, very deceiving when it comes to pricing. I asked a simple question as to the price of a particular Vehicle and the response that I received was astonishing, the salesman stated that he doesn't know what the real price is,but the price that they have advertised is definitely not the selling price!!!!! I could never imagine doing business with this dealership, beware this is Con/Scam/dishonest business at it's finest. Check out some of the other reviews on this place, take time and read their reviews, they are crooks,
The experience was awful. I went to look at a Mercedes E350 with an advertised price of 21,000. They also confirmed the price over the phone before I arrived. When I spoke to the finance office, I was told that my price would be about $12,000 more than the advertised price. When I asked them why, they claimed that the $21,000 price is only for dealers and bankers. This was absolutely ridiculous. I will never go there again and would not recommend this company to anyone else. Trust the bad reviews.
Horrible experience with these people. They had a 2017 BMW 540i listed at $23k. I called and explained I was very interested in the car, and I would be driving 10+ hours to make a purchase. The guy I spoke with didn’t seem to care or have any interest in what I was saying. Then told me the $23k car listed on CarGurus they’re actually asking $27k+ for it. They list their cars cheap to bait people. If someone is willing to do that just to make a sale, no telling what else they would do to take advantage of someone. Do not waste your time here.
Sep 8, 2023
Good above average
Sep 6, 2023
My experience with him real nice and pleasant.
The car, a 2016 VW Golf was advertised at $7999. The price of the car was verified by phone and by text and was advertised on several sites at that price. I made a two hour drive to purchase the car and was informed that the price of $7999 was available only to wholesalers and that my price would be $14,502. I wasted better than four hours drivetime based on the repeated phone and text confirmations of the car's price and availability. I would advise extreme caution in dealing with this dealership.
Sep 2, 2023
Went to see a vehicle that was posted for $36,999, but was told the final price would be $50,000. $13,001 in additional fees is an absolute joke. Don't waste your time visiting this dealership. Please believe the reviews. I should have believed the reviews, but I gave it a try anyway and the reviews were dead on. Stay away!
Do Not go to this dealership. they sacam You
Avoid this place no matter what.
First of all they post pictures of cars on their site at too good to be true prices as "bait cars" and tell you as soon as you show up "it's in the shop getting serviced, and then try and sell you some other garbage. On top of that, they are misleading customers by posting cars on their site for great prices and then mark the cars up 7-9k in their "fees and certifications", which is all a lie. Went there for a Lexus that mysteriously wasn't there, but started looking at others they had on the lot. After trying to negotiate, a car they had listed for $23k ended up coming out to over $31k. They mentioned a $4000 certification fee that ensures a factory warranty from the manufacturer, which turns out after going to a actual Lexus dealership, the car we went to look at Merlex was WAY out of its certification range and that $4000 fee was a bogus charge to increase profit.
Stay away from this place,
Service was awful the car I drove 2hrs to see the (Audi S7 that wasn't even there. My salesman (Ryan nickens) looked like he was high and stand offish, other people came to see the s550 which wasn't there either. I went and got pre approved for more than enough and The way he talk about the customers was out of line as well. They use the bait car tactics to get customers to come to them and try to sway your interest to a car that’s actually there. I was even thinking about going for the S8 they pushed on me but a worker came over put his tools and bag on the car and drove off with it while I was looking at it for no longer than 3 minutes. Ryan kept saying the manager has the car and he 2 minutes away with it. After waiting there and listening to him brag about the owners cars for 30 minutes they brought a different car S5 which was doubled the price as the s7. Overall the service rep (Grace) was nice through texts but if I could give less than one star I would. Worst dealership ever.
Very unprofessional. Immediately reached out to see if I wanted to test drive the vehicle, was told it would be ready when I arrived. I get there and was encouraged to go to the bank to get a cashiers check before even seeing or test driving the vehicle which was now off site. I was actually told to view another vehicle instead of the original I made the “Test Drive” appointment for. Very negative experience. Left in less than 10 minutes.
After talking with what seem to be a nice salesman, I told him to please give me my final number out the door, the listing price is $34,559. They’re out the door price $47,580, what an absolute joke! $13,021 in mysterious fees are you kidding me! Buyers beware do your research and sometimes you just have to trust the reviews. Lesson learned.
Jul 27, 2023
Went to see this car back in June overall it’s a good car drives very nicely but the out the door price is 7k more because of all there ridiculous fees Don’t waste your time there.
Jun 25, 2023
There is absolutely no parking near the dealership. The people who work there are RUDE! One guy answered the phone and was so rude he acted like he really didn’t want to be on the phone until he heard us say we were coming to look at the car then he acted chipper and was like great see you soon. Then we got there and they wanted our personal information including social security numbers, address, and drivers license BEFORE they ever got the car for us to even look at. Apparently the car isn’t on site they “lease a garage to keep other cars at.” Not a good experience at all. It was a very sketchy scenario and we stood around for 30mins until we just decided to leave. Vehicle is still listed for a reason. 10/10 do not recommend them to anyone.
Dealer only responded via robo email, never personally. I drove 200 miles to look at the cars he listed online, most were already sold. We were told by the salesman that they sell so many cars per day that they cant keep up with it. (BS). Salesman did not offer to show us any other cards. We got a bad feeling about service later on IF we would purchase a car. So we left and purchased a car somewhere else.
Jun 6, 2023
I left this dealership very disappointed! I can’t see how they can sleep at night knowing that they deliberate lie to people who want to patronize their business. I drove 2 hours to get there, I called first, and I asked Ryan as soon as I got there, was the car here and he said yes. Lied right in my face! CAR BEEN SOLD!! Roberto and the Merlex staff, God is not pleased. This has got to stop! If you never get blessed to sale another car, please remember why.
I came in good faith and though disappointed because I was mishandled, I left in peace.
I don’t recommend this dealership to anyone.
Feb 15, 2023
Wow these guys really went above and beyond for me they got me the best rate on the price and interest rate as well I highly recommend Walter he is extremely fair and knowledgeable and will work out the best deal for you go check them out they sell cars like hot cakes because they are quality make sure you make an appointment because they won't be able to serve you with walk in because of how busy they are and last been at least don't judge a book by its cover because they are the real deal
Jan 24, 2023
The person who I was speaking with was very helpful and I explained to him how I'm interested in the Lexus, I explained to him about my situation financially and me working on getting my driver's license. I gave him a time frame when I would be possibly be able to have it resolved and he said he'll follow up with me then.
Just like other reviews have stated, they have a vehicle listed at a great
price. After texting with salesperson Grace (if Thats even her real name)
ALL DAY, she sends me a text at the end of the day after I asked a specific
question about the car, and the response isâ¦.and I quoteâ¦
âUnfortunately I was just informed that the 2014 Cayenne you inquired
about had a test drive recently and the deal did go throughâ
Letâs see if that car (2014 Porsche Cayenne Platinum Edition AWD Price
$29,999 Mileage 16,701) remains on the website. I think they use certain
cars priced very low with very low mileage as a bait!!
Jan 16, 2023
Lack of communication within their team. I responded to texts confirming I would be there for the test drive but the salesperson was not updated and so not expecting me. She found the car but it had been sold. Waste of time
Jan 12, 2023
Just like other reviews have stated, they have a vehicle listed at a great price. After texting with salesperson, “after checking” the vehicle was “recently” test-driven and “the deal went through.” Sounds like click bait to me.
This dealership is so shady that I lost track of
numerous lies. From sales people to the
manager, integrity was by far lacking. The
yelp reviews say it all in more detail. Buyer
beware when doing business with this place.
I was asked to give some examples. Letâs
seeâ¦
1). The car passed our dealer inspection and a
independent Audi dealer inspection. Later
found out it did not pass inspections. Nor was
Audi inspected.
2). The car is being detailed to put on
showroom floor. It will be ready by the time
you get here. Found out later it wasnt on site.
3). Car is ready to be sold. But couldnât find
the car!
4). Car has no issues, found out later it did not
pass the dealer inspection.
5). I have a carfax, later we donât have a
carfax on veh.
6) Iâll get you VIN tomorrow. Never received.
7). One of the nicest cars we gotâ¦Uhhhh, but
apparently has engine issues!
Unfortunately no more room. Hope this
company takes a course on ethics!
DO NOT DO BUSINESS WITH THIS DEALERSHIP!!! I had to give one star because the app wouldn’t let me give zero. I drove 9 hours to see this car and it wasn’t there. They told me someone was driving it to the lot and that they were stuck in traffic but they never arrived. They then told me to drive an hour away at night to see the car. When I asked if they would bring the car to me at a nearby location, the salesman said, “No dealer in the world would do that.” I spent two days there, never saw the car, they lied about bringing it to the lot, and I drove 9 hours home in my own car. They blamed me by saying, “You chose to not see the car,” and “You’re being completely unreasonable.” Way to do business Merlex!
Dec 29, 2022
This is one of the absolute best dealer experience! I will refer anyone looking for a new car to them.
Dec 28, 2022
Seemed like a really good customer service
Dec 20, 2022
They were honest and told me that the car was sold before I drove 2 hours to get it
Worst experience I've ever had at a car dealership. I drove over 90 mins to buy a car. Josh was the rudest sale representative I've ever encountered. I told him I wanted to see the 2016 Mercedes-Benz C300 listed for about $19,000. He unlocked the car for me and as I'm looking at the car he tells me that the car is actually a 2018 and is selling for $28,000. I asked him why they said $19,000 on their website and he got angry and frustrated. I then asked about a 2016 Lexus IS 300 that was listed on their website for $21,999. I asked to see the vehicle. He said the vehicle was in the shop and I could not see it. He then continued to walk inside and said something to his coworkers mocking me or something. They looked at me and laughed. He then sent his Manger to come talk to me about the Lexus. The Manger informed that Lexus was not $21,999. It was actually $28,000. The I've never seen this kind of unprofessional and nasty behavior.
DONT GO HERE! SCAM ARTIST!
Dec 7, 2022
I just went into an insurance quote hunt, & got totally geared up for the purchase of a Jaguar F-Pace. I was contacted and told it was in inventory at a partnered location. In route to the location I thought I should give them a verification call, just to make sure the car was there…. IT WAS CLICKBAIT. According to the candid “partners”, the car sold months ago. I wish I could be paid for disappointment & time wasted after this two week long process. I feel like I just ran into the stereotypical “sleazy” used car salesman; but the online version. Zero stars for your finagle attempts MERLEX.
I inquired about this vehicle back on 11/19. After several email exchanges with different
people, I was eventually contacted by the same person and they informed me the
vehicle was still available. The next day, the price increased almost $5k. When asked
why, they told me it was a "flash sale" and they had no control over when they took
place. They said the manager would honor the original sale price and when I inquired
when I could come and meet them I was informed the vehicle had sold. It is now 11/28
and the vehicle is still listed on CarGurus as the higher value. This took the vehicle from
a "great" value to a "fair" value. Several lies were told, no one seemed to know what
was going on. Obviously a bait and switch dealer...buyer beware (and don't bother) with
Merlex Auto Group.
“Click bait” is the best term that I can use to describe this dealership. They lure you to the dealership with no regard to distance traveled and they then engage in the shady practice of tacking on non-traditional fees which raise the price of the car by between 5k and 7k. Any car listed by this dealer is likely a deceptive listing.
I experienced this same practice from another dealership and I knew to call and verify pricing prior to heading to this dealership.
Unfortunately, this seems to be a practice for many of the CarGurus listings, particularly in N.Y.
The devil is definitely in the details with this dealership. Proceed with caution!
Good experience, but I wasn’t given the opportunity to see the car. I inquired about. The salesperson and his trainer were very green…so they missed some steps in the sales process. They never asked about my motivation behind looking to buy a car. They wanted a sale, even if it was on a car that I hated. I didn’t like the fact that they have A LOT of damaged cars in their inventory. Perhaps if they walked the lot before getting on the sales floor, they would know where not to walk the customer.
This is a money-hungry dealership just looking
for victims to scam. They constantly post cars
that are already sold and no longer in their lot
just to lure in unsuspecting customers.
Then once you're in their place of business
they'll try to sell you cars at very exorbitant
prices. They're just terrible!
They will add unscrupulous charges and fees to
the price of the car, thereby ballooning the total
amount of the vehicle. So basically you'll end
paying way more than the car is worth. They're
just a very terrible business!
Use other dealerships if you can. These people
are just despicable!
This dealership is a complete scam, they have zero respect for customers and 100% irresponsible. They lie about their inventory, they add good vehicles with pricing just to have people visit them. I Spoke and Text with them before I drove for 1h20minute, they confirm the car was available. Once I got there they asked for my name, the guy was like you're here for the X6? Then quickly offered me to look other vehicle because they know they were lying. Don't waste time with them.
Literally just got an email of newly listed GMC YUKON I immediately call to see if it’s available. The guy answered talking all fast said we have plenty so I give him the stock number he puts me on hold comes back and says that one is not available. I said well are you sure I just got an email saying it was just listed. He says that one is not available and hangs up!! That was so damn rude!! Won’t be doing business with people like that! If I lived closer I would go give him a piece of my mind!!
17 full size SUV's listed, asked dealer if they were on the lot, was told yes. Drove 1 hour and 45 minutes to go look and possibly pick one. Got there and they only had 4 to choose from and none of the units listed were there, they told me 2 had deposits on them 1 sold and another they were sending back to auction with title problems....what a waste of a saturday, then they asked if there was anything they could do for me my response was " no you have wasted enough of my time and gas already"
Don’t waste your time driving to the dealership unless you understand that there will be a $5000 premium added as their standard markup. The numbers advertised online are not accurate. I was initially told the vehicle that I was interested in was already sold and not available, yet when I arrived at their lot it was still there. I test drive the car and went in the back to discuss the price and that’s when I started getting played. Their sales pitch is to be “honest and straightforward” as if they’re showing you what they bought the car for to convince you that they’re only making money on the added $5000 fee and in my case even showing you that they are willing to take a loss but don’t be fooled. These are all wholesale auction vehicles with high mileage. They are buying these cars for pennies on the dollars and putting very little money into them to flip them. I find it crazy that they expected me to believe they payed kbb value for a vehicle at an auction. Don’t be a sucker
In regards to my salesman I will give him a 5 star rating. In regards to the quality of the vehicles and an overall presentation of the vehicle 1 star very poor, car was not washed, cleaned out inside was horrible, If I'm going to sell you a vehicle I would make sure that vehicle is prepped, and well presented. Presentation means everything when you are trying to sell a vehicle. The listing was not accurately presented. The vehicle was not clean it looked very bad. I would recommend the dealership to my friends.
I spoke with a young man on the phone that seem as though it all was a joke to him. While trying to get information about the vehicle,whether it was still available,the shipping options etc. He was in a playful mood, speaking at times in an fake cowboy accent that i didn't find amusing at all. Once i explained to him the seriousness of the call only then did he speak in his normal voice and give me the information i wanted. He was a negative experience and actually make me look elsewhere for a vehicle.
Oct 10, 2022
Merlex is a scam. They announce cars that were
sold weeks ago, lie to you when you call and
once youâre there try to sell overprice cars
instead. Better save your time and money. Itâs a
pity there is no control of the quality of the
dealers.
Oct 5, 2022
Vehicle had been sold for at least a month, but continued to shut up on websites including theirs. A bit misleading.
Oct 1, 2022
Don’t respond to any vehicles these guys advertise. If you do, be prepared to shell out 8-10 k more than the advertised price.
After the test drive, they quoted 43k for a car that was advertised for 35k.
Sep 29, 2022
These guys are legit I went there car was ready and cleaned up I got my numbers from them they did negotiate the best they can and they worked a deal for me, I am writing this review on here because these guys have clean cars and quality cars, there fees are high for a reason but they cars are quality and I just pick that over quantity because at the end of the day I want to give my business to small business because they really do appreciate it and this is me letting anyone that is looking on there site there cars move fast while I was there they sold like 8 cars in front of me because they have quality cars and aggressive price but they work with you which is very important other places don’t work with you and they charge all the money for sitting in there show room and eating free snacks these guys you are in and out and they make sure your happy before you leave! Thank you Walter Pete and Carlos you guys really made my experience happy and I will recommend my family and friends!
Sep 22, 2022
Wonderful customer service
Sep 19, 2022
My station was relocated and I was in need of a car. I’m a first time buyer. I contacted Jimmy via CarGurus to see if i could buy a Honda Accord. Jimmy invited me into the dealership same day. He laid put my options as a first time buyer. Jimmy asked if i had to pic a car on this lot what would inpick and i said it’d be the 2018 DODGE CHARGER R/T. He said, he was going to make my dream come true. He took his time worked on my deal and was able to work his magic and put me on a 2018 DODGE CHARGER R/T LOW MILEAGE vehicle. I will remember this purchase for the rest of my life. Thank you JIMMY & SEAN.
Horrible!!! I came in pre-approved and they lied and said my deal was not accepted by Westlake so they could run my credit and get themselves a better deal. Higher when that didn’t work out for them they had to default back to my pre-approval. My credit took an unnecessary hit. Now I’m running the vehicle and going to another dealer. DO NOT RECOMMEND!!
Sep 15, 2022
0 stars! Don’t waste your time. I drove for 2 hours to buy a car and when I got there the price was completely different. I know there Are fees and taxes but not ten thousand dollars more.
Also people are very unprofessional if you are able to get someone on the phone. It feels like they a reading a script and not listening to anything you are saying. Worst experience ever!!!!!!!!!!
Sep 9, 2022
Hello to the public I tell you on thing don’t ever judge a book by its Cover when it comes to Merlex these guys hands down the truth they went through hell and back for me to get me approved with the best rate and monthly payment Julian made sure he secured the vehicle for me I went to another dealership and they had the car online and it was sold when I went here they had the car ready washed gassed up this called good service and going above and beyond I recommend Walter the GM he was excellent thank you Merlex my sister will be there to by a car from you all
These guys are hands down the truth I would highly recommend them they are extremely fair and nice they are legit and honest they disclose everything and they try there best to work the deal in your favor I want to let everyone know that you must go and ask for Walter he will get you right there cars are all hand picked and they are extremely clean
Sep 5, 2022
best experience in the world randy was amazing i would highly recommend him and carlos they went above and beyond and got me a better rate then my own bank there cars was in mint condition there staff was very professional and they were very honest with the whole process thank you merced
Discussed the details of the car and asked for the best Out The Door price for the vehicle. We went back and forth over the price and even
after informing the dealer that the information on the car listed was incorrect and that I had the CarFax which stated the car had front end
damage in an accident they didn't care the information was misleading. We did not agree on a price. I gave it a week and checked back in
and the car was still available but now the price has increased 250 because he did an oil change. Was I about to perchance a car that would
need an oil change immediately? This dealer is only after every cent he can squeeze out of you and you should run as fast as you can from
this place. They are not honest and what the price states is no where near the Out The Door price which is at least 3000 more. Very poor
dealership
SCAMMERS! DO NOT BUY FROM THEM! The
2016 BMW X6 is no longer available! This
dealership will persuade you into thinking the
vehicle is there and itâs not! I brought this truck in
August. When I purchased it, they sold me a truck
with an unsafe tire and told me it couldâve been my
fault when it was obvious that theyâve driven on the
run flat and the rim was tearing the tire. Then I took
the truck to a BMW dealership which they told me it
was fine and theyâll fix whatever is wrong. On the
diagnostic, the truck came back a condenser issue,
strut issues, and the transmission fluid needed to
be changed. This equaled up to over $4000! Do u
think they paid for any of it, no! They gave me a run
around until I gave up.
Aug 17, 2022
Thank you to Carlos and Walter these guys were extremely honest and play extremely fair I would definitely recommend them to my family and friends I came here the truck was ready cleaned and inspected they were very professional and clean they don’t play games so come prepared because they are extremely busy! I went there and the car I wanted sold right in front of me so they are very fast pasts with there business and if your in the market for a luxury car this is the spot for you and if you don’t want to buy a junk car you must go there it’s very interesting for a dealership to be fair and honest and these guys were it that’s why I bought from them! Will be back thank you Merle’s auto group! Can never judge a book by its cover
Aug 12, 2022
Carlos and Rajheem are nice polite gentlemen who listen and care. Everyone else I dealt with seemed like untrained children to be honest. 3 stars because a lot of time was wasted because their high fees are not up front. $4499 in acquisitions on top of 999 dealership fees not including taxes and dmv fees. While they were willing to work with me I am not interested in paying that much for a 2017 when I was looking for a newer one. Should have checked bbb before coming
This dealer will post a car and end of the day he will add 8k on the posted price and sometimes you will call for a car they will tell you they have it and after arriving there they will tell you the car was sold and starting to propose you different cars.. they have only one manager and you can get there at 8 in the morning and finish there by 5pm in the after a long day…you come out dissatisfied don’t recommend you this dealership
Aug 6, 2022
The dealer scheduled appointment for a test drive, i drove for one hours when i get to the dealership office they said the car sold couple day before, they are not honest with the customer, posting car in low price for cheating only, They are liar.
Aug 6, 2022
The price quoted at the dealership was higher than advertised price by more than $3000.00
Jul 27, 2022
I don’t usually right reviews but on this dealership i have to! So i inquired a vehicle about a week ago i called them to tell them i was interested in that car they told me from the jump that they have people looking at and it could be sold by the time i get there because of how low of inventory dealerships have they are super busy! So i understood i am in the navy so they respected and honored there military discount i went there and i found the car of my dreams! They have fees which they disclose up front before they moved forward and its a cost of them doing business so i understand! They gave me all the money for my trade because car values are to the roof! So these guys hands down has my business for life because of there hospitality and how real they are from the jump! So if your in the market for a vehicle don't judge a book by its cover these guys are real and they will make it happen for you they really did exceed my expectations and did not try to beat me!
Jul 26, 2022
The worst dealership I have ever been in touch with. First of all, when you call them they never say Hi
how are you, all they say is "What" They never give you the correct info, they tell you that they will call
you back but never call me back. They lie about their cars, they never update their inventory, they have
sold cars on their inventory, then they tell you that they have the car but when you go to the dealership
they tell you that they sold the car. No wonder why this dealership has one of the WORST RATINGS.
Jul 7, 2022
No issues
I am a skeptic whenever I see a deal that is too good to be true. There always seems to be a catch that totally dismisses any possibilities of a great experience. Well I am so glad to say this is not the case for me with Merlex Auto. They have some ot the most exclusive vehicles at the best prices and in such good condition that it makes it hard to makes it hard to chose just one . It's cool tho because the hardworking attentive and informed staff especially Mike the sales guy while helped me all make you look forward to returning for a second and third purchase. I really can't convey how really impressed and happy i have been with this place. I. Not one to review a business on the regular but occasionally one comes along that deserves recognition and that I want to share with others so they can have the same experience thst we so Often we did t get When shopping I. General but especially did a car.... Hats off to this Place!!!
Jun 11, 2022
Yes, the dealer reached out to me several times and I did purchase the 2019 GLE 400 offered by this dealer. My saleperson, Mike, was
helpful but of course when I got to the negotiation table with Wali, they wanted to add all types of added fees, etc which I didn't agree to. Also,
I was told it was a leased vehicle with 2 keys but after the purchase was completed I was only given one key. I called to follow-up regarding
the key and of course, several calls were not answered or not returned. I would suggest that that buyers are prepared to insist on paying the
price that is advertised, get everything for your car before you leave the dealership and do not expect them to follow up with anything they say.
May 23, 2022
Julio and Walter gave me best experience. Schedule my appointment and they had car cleaned up and ready when I got there. They had me in test drive first 5 minutes of arrival. Very quick and easy process. Even stayed after hours to finish my deal and everything. Love these guys will definitely purchase again or refer and friends or family. These guys are best of the best in what they do I would highly recommended anyone in the market for a vehicle to not judge a book by its cover and give these guys a shot, Walter I the man he will make sure you are all set and satisfied with everything
I came to merlex auto group to look at this GMC Yukon they had offered for sale. We had a very pleasant experience and the dealership staff was very friendly and informative. I could not thank Walter and Peter enough for helping us get into our dream vehicle with the best budget friendly payment we can afford. Will definitely be purchasing the rest of my vehicles from Merlex auto and and he referring tons of friends and family ! Thank you so much once again to the Merlex Team for making it happen! I can't wait wait upgrade upgrade my newer model in a few years!!
Apr 28, 2022
Good
Apr 27, 2022
Experience was Very Unacceptable. The sales rep was not knowledgeable of the inventory
and the cars I was schedule to see were not even on the Lot. I had an appointment and this
was a waste of my gas and time. I don't know how they are still conducting business with
this sort of unprofessionalism.
Apr 22, 2022
Just bought my 2016 infiniti q70 L from BIG AL and BIG WALT I couldn't be any happier. Solid and professional dudes that will get you right in no time. They got me approved at a good rate for an unbeatable deal. What more can you ask for? Go check them out without a doubt. Ask for BIG AL he know what he doing. Would
highly recommend these folks they really go above and beyond and they know how to make sure your well taken care of, they treat you just like family• they want you to understand and know what vehicle you are purchasing they have zero intentions of screwing any of there clients because they are a family based owned! When I got there rhey offered me water and a snack because I was waiting for the car to be brought up from there storage facility because all of there cars are hand washed and detailed and hand picked. So if you in the market for a car and your hesitant of buying or going there don't be don't judge a book by its cover they know exactly what to do to satisfy you
They posted a car with low price which they don't have it in the inventory and set schedule for driving test through phone call, by the time you get there they will tell you that they don't have that car for some reason and trying to show you other options with worst costumer service I ever had before.
Be aware, this dealer is no honest. This car is not Hybrid anymore. The main Battery is damaged. He did not disclose this important information on this add. Also, when I called, they did not say anything about it until I drove with my family over 3 hours to get there and then he said so. This is not a decent business and I recommend not to do buisness with this dealership.
This is hands down the best dealership I have ever came across when purchasing any vehicle during my lifetime. Merlex auto group has more than exceeded my expectations and has blessed me with the car of my dreams. I cannot thank Walter Peter Eli and Jake enough for all the hard work and dedication they showed me towards this transaction, I cannot be a more satisfied customer and could not have gotten a better deal elsewhere . Jake has made the transaction as easy and convenient as possible for me and Eli made sure the vehicle was in top shape before delivering, Big thank you to Peter for crunching the numbers in and getting my rate, terms, and numbers exactly where I wanted them to be. Thank you to the whole Merlex team for making my dream into a reality! I will be definitely sending all of my friends, family, and colleagues and I can not wait to purchase the rest of my vehicles from this dealership. Best of the best hands down most not judge a book by its cover because they good
Apr 15, 2022
Contacted back very fast
Apr 15, 2022
Awesome crew everyone was wonderful who helped me. Will be recommending them to all I know!
Called to set appointment to see this vehicle The vehicle listed was there was told by Mike to come, from over 30 miles away for another vehicle like it. Got there Mike said he did not talk to me Got there nobody else would except responsibility for the call. Made call from cell phone just to let them pickup call in my present. Told by manager “Don’t know what to say”. Make sure you get another person besides Mike.
Apr 15, 2022
Response from current dealership:
On behalf of the sales team here at Merlex, I sincerely apologize that you had an unpleasant experience. The frustration you encountered is unacceptable. Your experience with sales does not reflect our dealership as a whole, again I apologize!
Apr 2, 2022
Wow where do I begin best service ever hands down they took care of us and got us the best deal possible! They got us a 4% better rate then our own bank and they were very up front and disclosed everything to us there car was in mint condition I appreciate you Walter and ray and Eli you guys went above and beyond
The best dealership every they got me and out I am actually in the car business my self and they disclosed all the fees to me and made sure I was happy with the product they are very clean care with no problem I really appreciate you mike and Walter and Carlos for everything you guys have done for us and for making sure I get the Best Buy sell rate
WARNING!
Make Sure You Read all the Negative Reviews on "Merlex Auto Group!"
I understand dealerships have fees. I own a dealership also and we have fees. BUT this car, 2014 Mercedes S550, was advertised and listed at $45,555. They proclaimed that this price was only a Dealer to Dealer price and only for dealers in the DC area. So the price was changed to $47,996 and then they added the "fees" and the price was now $52,088. This doesn't include tax or tags or anything like that because I am an out of state dealer and they said they won't charge those fees to me, I will pay those fees when I register the car in my state. I told them I can pay cash or finance the car, whatever is cheaper. They said that is the price either way. So let's summarize, that is $6,533 in additionto the advertised price. RUN THE OTHER WAY PEOPLE! Advertised price $45,555. Actual price is $52,088 and I still have to pay all my local state fees myself.
RUN People, RUN the other way! WHAT A JOKE!
Hands-down words can’t describe the process of how great the dealership did they went above and beyond took care of me and my kids and they fed us some food they gave us the best rates and the best price and the car was in the best condition I went to many other dealers and they said that their cars were available and when I got there the car was not there dealership had a car wash gassed up and detailed and was waiting for me in the front of their lot thank you to Walter thank you to Moe thank you to the whole staff at Merlex auto group you guys are a prime example of how every dealership in the country needs to run and they need to understand that the most important thing to the consumer is making sure that they are feeling appreciated and you guys definitely made us feel appreciated I appreciate all the good time and energy that was spent there because we walked out very happy and will be recommending our family and friends to Merlex auto group because they are the best!
Mar 28, 2022
Best dealership ever hands down they went above and beyond these guys know what they were doing very professionally handled every part of the sale I would recommend them to check these guys out if you in the market for a clean car and clean business thank you Walter and moe you guys were amazing
If your reading this i repeat if your trying to buy a car by driving long distance do not go here unless you like wasting your time and money. The price you see is just to get you to the car lot they added 2k to the price saying that’s only cash price then they added a certified/cleaning fee as the car couldn’t have been certified because it was running rough and making a grinding noise and the inside was not detailed enough to even think about charging extra for. While driving I was letting him know there was something wrong with the car he said nothing but when I said the radio sounds good then he responds yes nice sounds lol anyway the price was 32k when it was time to talk numbers the end price was like 40K lol with no warranty included but they still tried to sell me the car after I told him I can’t drive escalade that’s hesitating and grinding 3rd back home like this then they tried to lower the price a lil I said ok ok but then I thought again I still can’t drive lol ps beware
Mar 18, 2022
I called the dealership about an escalade. I was dealing with a salesman by the name of Jay. He told me that I would be guaranteed for financing even though I'm all the way in Norfolk VA. Don't judge a book by its cover rhez will right and they go above and beyond all of there cars are in mint condition and they disclose everything to you line by line thank you merlex
I got to the dealership and test drove the car. Immediately I fell in love with the atmosphere and purchased the escalade. The numbers were right and I love the car.
Mar 16, 2022
I want to personally thank everybody at Merlex Auto Group especially my salesman Mike Brown and the finance manager Carlos I came here from Baltimore Maryland it was about a 2 hour drive so I wanted to make sure the car was here because I had bad experiences before going to other dealers and not only was it there but it was washed & gassed up when I came in and cashed out and the whole process was smooth & faster than I expected which was relief becasue I had my family here waiting and I couldn’t be happier about it all this is exactly what I was looking for my family and I will be coming back to get a personal vehicle as well. Best of the best! Don’t judge a book by its cover all there cars are clean and major of there cars is one owner with clean title and no accidents. I was really impressed because I do loads of amounts of research before I go to any dealership now due to previous experiences and I was glad i didn’t judge and pass on it now me & my family are in good hands!
I came here looking for a AMG or a 650 gran coupe. I usually do all my car buying privately because they say you get a better deal and a better maintained car BUT this DEALER had a car that no other dealer had. A lot of dealers give you a good deal in YOUR eyes but at the end of the day if you’re buying a basic color and interior with no options in a car… you’re not getting a good even if it’s cheap. I ended up buying a 2017 M6 competition package METALLIC blue with RED interior and the dealer showed me that the deal was indeed only a 1000$ deal. They said they payed a little too much for the car but in reality they didn’t because the car had every single option bmw had in the book for this car. You can’t even find this car… Look anywhere
Not every deal is like that but when people are transparent with you… that is priceless. Walter is a LEGEND all I can say is I got one of the best cars on the market for proper market value. GOOD AINT CHEAP and Cheap AINT GOOD the best of the bes
Mar 9, 2022
i had an amazing experience at merlex auto group. i purchased a lexus is350 from them. after going in and looking at the car, jake took me on a test drive and i fell in love with the car.
the numbers were great and walter helped me out with the financing. it was an amazing experience over all! The best in the game i highly recommend this guys don’t judge a book by its cover these guys are hands the best in the game they were very fair honest and disclosed to me, all of car buying people know there is a shortage of inventory everywhere and people are charging a market adjustment fee these guys don’t have that crazy fee so give them a shot and you won’t be disappointed
If I could possible give a ZERO start rating I would!!!
THIS IS THE ABSOLUTE WORST CAR
DEALERSHIP I have EVER came across in my
LIFE!!!! I WOULD NEVER RECOMMEND TO EVEN
MY WORST ENEMY! Firstly, if you are a female,
pleaae do not go to this place by yourself or any at
all period! They constantly lie just to get a sale. This
place made me cry literal tears more than once !!!
This was the most horrid experience Iâve ever had
buying a car and Iâm scared for life! The posting
said 12500 by the time I got there the changed the
price to 13,186 and then added fees to bring it up
to 15000 and knowing that the car was not worth
that price with the dent in the car door that was not
listed on the CARFAX and was not identified to me
or told to me. They gave me only OnE faulty Car
Key,the serpentine belt was cracked and my brake
was soft, didnât detail my interior properly. Lied
about helping me to fix the problems and never did.
Now I bought a car that I how now find money to fix
all these issues
Mar 6, 2022
They responded promptly I decided not to buy from them they had to many questionable reviews to buy long distance.
Feb 27, 2022
Didnât feel they were honest about a car they
have for sale. Made claims that were not
accurate about ownership and condition. I
asked them to send the Carfax and specific
pictures. Iâm still waitingâ¦..
Terrible experience. Complete waste of my time. Called the dealership and started the process over a week ago. Sent all the information they asked for, had a down payment of almost 45% the asking price of the car. I STILL have not heard back about the deal. AND they increased the price of the car by over 50% while working the deal. “King” Julian had no interest in helping me, and Never returns phone calls, and when I call him back, I have to wait for up to 30 minutes for him to tell me he is waiting on his finance guy. When I ask to talk to a sales manager I am told none are available. This place is ridiculous. Don’t waste your time.
Feb 18, 2022
Do you want an excellent job give me a great deal at Merlex auto group. Shout out to the general manager Walter for staying very late to help get my deal done and help me drive off the lot. Not only that it’s got a great test drive my paperwork done. I did everything they needed to do to get the job done the same night . My sales person Julian even responded to me after hours. Very easy to get a hold of
Feb 18, 2022
The definition of unprofessional. Was apprehensive going in given their poor reviews and they sure didn’t disappoint on that front. The salesman I originally made appointment with to view vehicle didn’t show up. His coworker showed me but was not interested in allowing me drive the car unless I was going to purchase the it that day, as he directly said “what’s your intention today? If it’s not to buy the car then no, it can’t be driven”. He also informed me if I was aware of the pretty hefty dealer fees that aren’t in the price. A bizarre sales tactic for sure.
They also listed the car as having 1 previous owner when in fact the carfax showed 5 previous owners. When I asked about this I was told “it was well marinated, that’s what really matters”. Curious claim considering they had no service records for the car and none were listed on the carfax. No wonder they’ve had the car sitting on the lot for three months in the tightest market for used cars. Stay away.
Feb 17, 2022
Very responsive
Feb 7, 2022
From my experience. I would highly recommend
Feb 2, 2022
get it inspected. I live in the state of Maryland and have to get a state inspection done there. The dealership informed me that it passed Virginia inspection and has the sticker in the window. They also assured me that it would pass MD inspection, so i shouldn't have any issues obtaining my hard tags, as they are getting them for me. Needless to say, It failed Maryland inspection due to poor shocks. I contacted the dealership and spoke to Ray to let them know and they basically told me its nothing they can do. It hasn't even been 3 weeks since i had the car. The shocks are $615.00 per shock for the rear. I think that it's ridiculous to just had put $10k as a down payment and now have to come out the pockets more in less than 3 weeks for a problem that was already there. Even more frustrating, tonight I'm driving to work and the check engine light starts flashing and the truck started shaking really bad. I cut the truck off and restarted it. The engine light remained on and the shaki
Call and spoke with an associate to let him know I was interested in a car and would be in on Saturday morning [made an appt for 11am]to actually pay cash for the car. Received an text on Saturday morning that the car was ready and awaited for me to test drive. Arrived at 11am, and was informed the car had been sold. BAD business and what kind of system do they have where they don't update their car inventory. Will let my friends and family know not to patronize this business.
Warning! Don't be deceived. Pay attention to the other reviews! This place is full of tactics and deception. They try to lure you in with the advertised price, but then charge about $1000 processing fee + about $1000 destination fee and a few more fees. Good luck on trying to get an out the door price. Very unprofessional and a complete waste of time. I'm not sure how they stay in business. I had to purchase a vehicle from somewhere else
I received a message from a guy named Steve, when I called him back he told me that he was at lunch and would give me a call when back at the office. Nevertheless I never received that call. I got a text message this morning asking for a copy of my license to complete my application and I have yet to hear from anyone at the dealership. So unprofessional!
Called to get further details about a car from Merlex. Spoke to a guy named Al, and he was a complete jerk who told me to go f*** myself when I offered the price that the car was listed at previously (according to the app listing). I wouldn’t buy a car from people who treat buyers like that for $1. If that’s the way they speak to potential buyers, I’d bet their business practices are more than a little shady (see other reviews).
Nov 25, 2021
They have me talking to a man name Mike and he was very disrespectful with me didn’t want to answer questions about the truck and told me not to call him anymore screaming!
Perfect car but terrible dealer. When I called to ask questions about the car, they didn't know which car I
was asking about and said "we have a lot of S Class, just come in and look". Well, I don't care how many
you have- I am asking about one and I also live 5 states away. What a terrible attitude. Stay away.
Nov 5, 2021
Not happy the way I was treated,
Rude staff and even rudder mangers.
Only the Gm was understanding any other financial managers working their all liars.
Also still have my car listed as for sell still on their site bought my car over 2months ago now.
Car wasn't actually available. I had reached out using CarGurus and received an email from them asking what I'd like to know about the car. After I replied with some pretty
standard questions, I heard nothing for another 12 hours only to be told the car was sold the day before and to asked if there was anything else in their inventory I'd like to
know more about. I said the only reason I reached out to them despite being on the other side of the country was for that specific make and model and unless they had
another of them in that price range, I wasn't interested. I felt a bit let down by them because in this inflated market, it's tough to find exactly what you want without insane
prices and if they had done their due diligence and removed the posting when it was sold, I wouldn't have wasted my time reaching out to them. Aside from that, they didn't do
anything bad, just would've liked them to be more transparent and honest by removing posts for vehicles already sold.
Sep 20, 2021
They never disclosed the major damage to the car door. The car was extremely dirty to cover up all the major scrapes and scratches. The interior had never been cleaned either. Dealership seemed shady. I do not recommend this place at all. Wasted 2 hours driving there. Save your time and go to a representable place. Oh and parking is not located at the same site.
Aug 28, 2021
Not happy with this dealership. Well not buy a car from them again. If I would have been able to I would have walked away from this dealership. The car was $15,000 in the end it was 17900+ plus more and more add on. In the end I paid over $18,000 plus for the car. In a few days there was a problem with the cooling system and it was in the garage being fix and it will need to go into the VW Dealership for repairs to the cooling system. I have no heat in the car. At the time I was in a very great need for a replacement work car and looking back I should have walked away.
Aug 5, 2021
Run away...they never responded until a week or so
later...they won't give u a out the door price...notice their
cars are ridiculously below market value...the purpose is
to stay at the top of the list of great deals on
cargurus...their cars aren't priced where they list
them....just look at their listing and add thousands of
dollars...they aren't straight up with u....I smell something
TERRIBLE! If you're going there to get a deal, you won't get it. They had me come to their "dealership" so I could test drive a car that was was no longer available. It's still on their website and it's been 10 days since my visit. They were very inattentive, disorganized and bordered on unprofessional.
They're not going to give you a better deal than you can get anywhere else.. and anywhere else will likely serve you better.
They have really nice cars and they sell fast but the prices they have on the webaite are not accurate. Showed up to see a vehicle priced at 24,999 manager called me back the following day because he was to busy to talk about negotiations the same day after I drove two hours. Prior to his called I received a text they would sell me car for 26k but I had to pay for my taxe on top of that and when the manager called he said car was actually 29,500 and some change. not sure how we started at 24,99 and ended at about 30k. Waist of time.
Jul 23, 2021
Dealership responded back but sorry the car was sold. I’m still currently looking on their site for another vehicle.
Jun 23, 2021
They contact me so it was a good experience, however the car quickly sold. I’m not interested in the dealership for any other vehicle.
Jun 18, 2021
Very nice conversation. Too bad I wasn’t fast enough on pulling the trigger
I was inquiring about a vehicle. The salesman ask me to send my ID to run my credit and never heard back from him. I called a few days later to check on the status of my application and he didn’t know who I was or what car I was talking about because someone had sold the car. I just felt like they weren’t honest.
BUYER BEWARE!! The negative reviews are true.. Textbook bait and switch dealer. They lower their prices to get you in the door then charge thousands in fees. Offered $23k for a range rover that they had listed for $26k. Salesperson said that price is impossible and that I'd be looking at $33k with taxes and fees. Even if I agreed to the listed $26k price, where does the extra $6k come from? Salesperson was rude!
Feb 28, 2021
The Car is not the original price of $20,966 they add on $5,000 more without notice or mention it in the description of the car. Terrible service.
This is an honest review from a real customer.
Short version..DO NOT WASTE YOUR TIME
HERE. If I could give ZERO stars I would.
Dealership is advertising vehicles that they do not
have in stock. Clear bait and switch tactic. Also
the employees are unprofessional. This has been
by far the worst experience with a dealership.
I inquired about 3 cars. Either they were being “ship over seas” or a day b4 I was going to show up they were sold. No Communication and don’t hold your breath on them calling you back. Yes there cars are cheap but the ropes you have to go through with them just to get info and to go see is insane.
Jan 30, 2021
DO NOT DO YOUR BUSINESS HERE! DO NOT DO YOUR BUSINESS HERE! Car listing FALSE! Car options listed NOT POSSIBLE FOR MODEL!!! 4WD on manual transmission! Luggage rack listed with NO rack on photo! CD/satellite/DVD player listed with NONE in photos! Asked to only text. They kept calling and calling and calling and calling and calling. A sales assistant texted and referred my direct questions to sales. A FEW texts came through in BROKEN English. NEVER ANSWERED MY QUESTIONS! I had a SIGNIFICANT DRIVE and was NOT going to do it BEFORE my questions were answered! Don’t know if was fake sales tactic to get me on the phone. One voicemail went on for 3 minutes because guy forgot to hang up the phone. They’ve now called from 7 #’s I’ve had to block them all! It was SUSPICIOUS ALL AROUND!! These guys are used car salespeople 10,000%! You CANNOT run a business like this in 2021! DO NOT DO YOUR BUSINESS HERE! DO NOT DO YOUR BUSINESS HERE! DO NOT DO YOUR BUSINESS HERE! DO NOT DO YOUR BUSINESS HERE!
Jan 19, 2021
Do not deal with this guys, this is the worst experience I ever had. I requested info for two cars, but no one called. The sent me and email just to ask for my trade-in vehicle information, but after that nobody call. I called ant talked with guy name Royce, he also requested my car info but did not respond afterwards. They are also kind of ignorant, because I was trying to check if the vehicle I am looking for is available, but the guy just didn't listen and all I heard from him was " Come here, come to the dealership " . I was telling him that I am located 90 miles away, but this guy just didn't get it.
Jan 7, 2021
Very happy with the âMerlex Auto Groupâ as we work through my issues. I found the car I was looking for online close to my home in the
DC area at Merlex. Unfortunately, I am at my winter condo in Florida for the next three months. The price is very good, and it is the car I
want, but getting a friend to test drive it for me (and eventually drive it to Florida) during this pandemic is a challenge and the current lock
down is making it even more difficult. I worked with Grace B. for the first few days using email because my Parkinson's makes it hard for
people to understand me when I talk. Grace was very patient and professional with me and I appreciate it greatly. My challenge is I am
trying to get a COVID-19 Vaccination before I travel back to DC area. Currently working with Mike at Merlex, who has been very
responsive. I am going to try again today to get a vaccination and if I am successful, I will drive up to DC area this weekend to test drive
and almost surely buy the car.
Dec 11, 2020
Horrible dealer. While the ad says it’s a $1000 transaction fee in VA ($500) in MD, they tried to hit me with a $2,800 fee and no wiggle in the car price. Don’t try if you’re looking for a deal.
They are con artists. The price you see is not what you're going to pay. The car was listed as 17,966 but the paperwork says 18,996 .They promised me a out the door prce with taxes included but after I brought them that amount they say the taxes weren't included. They have a processing fee of 999.00 plus two other small fees and then they added a 1000.00 for no reason. Obviously they scam people all the time after reading other reviews.
Nov 28, 2020
Here is the message I sent to Merlex. No I am no longer interested.. You, the employees at Merlex are very unprofessional and incompetent. Not sure what clientele you are trying to attract but its not the working class or anyone that has business sense. If I had to guess...it appears to me that you clientele is that fast money clientele, I hope you understand where I am going with that comment. Three weeks and no one at Merlex has made any attempt to call me back. You are pathetic and a waste of my time. The manager lied and said all manager were in a meeting. The more we talked he admitted he was a manager. I asked why haven't you all returned my call. Oh I am new I had 6000 call to returned and was only able to return able 800. Wow 6000
Really. They are horrible and liars.
Nov 23, 2020
I forgot to mention when I inquired about their 2013 Jaguar XJ-Series XJL Portfolio AWD on
11/12/20, they had it listed at $17,966. Today doing my review for Car Gurus, I noticed they had
raised the price by $4000. Reading other reviews, this seems to be a common practice by
Merlex. Some reviews are saying they raise the prices after they've driven for a hour or so to
come buy the car.
Nov 22, 2020
None of the vehicle advertised does exist-- The site has to be updated to reflect the real inventory-- not just
posting a non existing car.--- Big lyer
Nov 14, 2020
Horrible experience! I asked several times for financing info before going to dealership. They convinced me to come 45 minutes just to turn me down. Very unprofessional and ran my credit twice for no reason. Worst experience I ever had with a dealer. The small lot does not even seam like a reputable business. Absolutely no Covid distancing
Nov 13, 2020
I did not buy the car but they responded promptly answered questions
Oct 29, 2020
They responded quick
Please save your time and go somewhere else,,,,
I did inquiry about the 2019 Mercedes Benz GLS 450 Silver color, after setting up the appointment I drove 2 hours and once I get here JJ the employee say it's pending and can't sell it, then offers me other vehicles, I see they been doing this with many customers, they have no respect to your time and very dishonest
On multiple occasions, I requested an out the door price quote and they blatantly ignored me, but kept asking me to come in for a test drive. Looks like others have also had the same issue with this dealer, their advertised prices aren’t real, it’s just there to suck you in. I contacted several other dealerships and they all provided me with an out the door price quote that I requested. I appreciate transparency and that’s something I did not get here.
Car wasn't even available/anywhere near location: sketchy operation, ego lux (mostly black Benzs) sardined onto lot--COViD-fail (hard) on reasonable distance between humans. Know it's on one of main ArlinGrad drags, but glad to have relo'd out of area & before landing on their spam list!
Sep 27, 2020
They added $3500 dealer prep fee to the final price of the truck. Plus ran my credit 2x for no reason, I will NOT buy from this dealer.
Sep 8, 2020
Vehicle was no longer available when I arrived. Sales staff was very professional and courteous. It was raining heavily and I had to park down the street. In spite of the fact that I did not decide on a vehicle, the salesman gave me a ride to my car.
Aug 20, 2020
It was a good experience.
Aug 9, 2020
A sales person was supposed to contact me but never did
Aug 5, 2020
They contacted me and said that they would have someone reach out to me and never followed up.
This was the most unorganized place of business that I've ever been to. The salespersons were cursing out loud to each other and on the phone with clients. The price of the car I was looking at was totally false. It was 3 grand more once I got there. The explanation was that it was an internet price only. Cars were dirty and damaged but Beautiful on the website.
Jul 12, 2020
The vehicle was $5,966 when I went to Merlex I proposed to the seller to pay off this vehicle for $5,000 he says ok if it’s cash, I say yes but I have to go to my bank get the cash because they don’t accept personal check he say let me get the key and I drive you to your bank and he comes back tell me that’s he boss say the $5,966 is for financing price if I want to pay off It is $7,966!!!! I say no and the next day the car price goes back at $7,966!!!
Jul 6, 2020
Yes they were very helpful and nice
Jul 5, 2020
They told me that they had the vehicle but it had already sold and it’s still posted as for sale on site.
May 31, 2020
No pressure. Very friendly employees. I appreciated the “we have the car when you are ready” attitude.
May 27, 2020
Merlex personnel were all very friendly and helpful. My salesman, Mike, was especially courteous
and helpful through the buying process. He even waited with me while I stood in line to purchase
a cashier check to complete the sale. I would recommend the dealership and Mike to anyone.
May 24, 2020
These guys... my experience was poor at best and this group of salesmen explemplify amature hour. If you are looking for a dealership who knows LESS about the car than you, talk around the price, will not remedy basic flaws, and stumble their way around customer service, then you found your dealership! Do yourself a favor, hit the back arrow and look at a different car at a different dealership. Trust me! I am doing you a favor. Otherwise, I look forward to reading your One Star review as well.
May 22, 2020
Very responsive and answered all questions in a timely manner. Not pushy at all. Excellent customer service.
Terrible experience! Buyer beware. I would
never buy a car from this seller. Total bait
and switch on the promised one percent
intetest rate. Then dinged my credit by
shotgunning my info to eight potential
lenders. Absolutely unwilling to negotiate
price, even though higher interest loan
would have cost me extra $1,000 in intetest
over term. Practically said I could only
finance through them, then finance manager
was arrogant and didn’t even get my name
right when we met. Insisted on cash
payment of cashiers’ check. Would not take
credit card payment. Never apologized for
terrible customer service. Staff not wearing
masks in small office, despite pandemic.
Could go on and on. Avoid at all costs!
I drove all the way there for a vehicle that I had contacted them on only for them not to have the SUV. Then as I am asking about the one that I had inquired on he tells me we don't that one, but we have this one for the same price. I am like ok I'll test drive this one, and as I am doing the test drive the cost of the car is changing. I pulled over, got out and walked away. They will try to get you. That dealership is ran by con men. STAY AWAY!!!!
May 9, 2020
Answered all questions I had
Apr 25, 2020
It’s a perfect place to buy a car. When I went to buy the car I got everything exactly how it was listed on the website also there customer service was outstanding, everyone was willing to help. Thanks to mike, ray and the whole team i was able to buy the 2017 Chevrolet camero at a good price!! If you are looking to buy a car I definitely recommend you to visit these place!!
Apr 24, 2020
Dealer listed sale price at 14,966 online. Then when I asked for an out of the door final price the switched the price to 16, 966. A bait and switch job !!!! Sneaky and manipulative. Virginia BBB should look into this dealership. One star. Lucky I couldn't go with zero stars
May 4, 2020
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. All of our taxes and fees are shown from the moment you walk into the dealership, I would welcome the opportunity to talk more in detail about your visit.
I drove 11/2 hours to see this car and they told me the manager purchased it the day before but they had other 550’s- they didn’t call and let me know because they do this all the time to customers. They told me I could buy the car from the manager if the numbers made sense-$47,000+ which is almost $10,000 over their advertised price. The manager said this price was a typo and he couldn’t sell it for that price but the car is still listed for sale at that price. This place is a joke and they misadvertise just to get people in the door. Classic bait and switch-very shady. I would never do business with them!
May 4, 2020
Response from current dealership:
We apologize for your negative experience. At Merlex Auto Group we are committed to fair, honest pricing. It’s unfortunate that there was miscommunication and you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you.
May 4, 2020
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
Out of all of the dealerships I delt with during these trying times this one was the worse.
Poor communication about the car I really wanted to buy. They tried to make me come
into the dealership. They would advertise a car with a price then the guy on the phone
would say "That is not the price I am seeing, come into the dealership." I told him "dude
it is on your website"? I would recommend to be very careful. The better sales person
was Mike Sadiq who provided the proper information I needed he was good so if you
do want to buy a car from this dealer, "Talk to Mike Sadiq".
May 4, 2020
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Don't hesitate to contact me at the dealership at your earliest convenience to talk more in detail about your visit.
Mar 28, 2020
Customer service was absolutely horrendous Very
unprofessional sales team ..Called multiple times
about a vehicle I was very interested in.Sales
manager Gerwaun Promise to send additional
pictures of vehicle over along with bill of sale or
some kind of purchase agreement so I could go
over the final numbers including processing and
document fees before arriving.No one sent
anything over as if they had something to hide or
just wanted to get you to the lot called back again
still nothing sent as he promised.By the way
Speaking of additional fees there is an additional
$2000 added on to the price of the vehicle,total
rip off.
I wouldn’t refer this place to a dog PEOPLE
please READ the reviews you’ll save yourself a
headache.They lost a sale due to there lack of
customer service.
May 4, 2020
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
The price of the vehicle was $19,900. My down payment was $13,000 my balance was $7,000,
but when he completed the paperwork, he told me I owed $14,400.00.
i thought to myself that he was trying to pencil whip me. I then told him I had to think about it.
He sent me an email after asking me if I was still interested in the vehicle? I told him yes, but he
would have to show me in black how $7,000 added up to $14,000. Of course, he did not answer.
May 4, 2020
Response from current dealership:
We apologize for your negative experience. At Merlex Auto Group we are committed to fair, honest pricing. It’s unfortunate that there was a miscommunication and you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you.
Please read! I read some of the bad reviews, but I wanted a certain truck that I’ve been eyeing. I even had the loan and cash down payment ready to do business. Someone from merlex text me at 8pm Fri I responded and scheduled a test drive the next day at 3pm. Drove and hour and the truck wasn’t even there. They claimed they sold it. It’s still listed for sale and even a “price drop” showed up on the ad for a vehicle not even there. They just try to bait you in and get u to look at something else. We left immediately. This place is very crooked and with UNPROFESSIONAL people working there!! I’m telling you Stay away!!
May 4, 2020
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
I went a week ago to their facilities I wanted to see a car they never showed it to me inside I went to look for another car but they told me that they no longer had it! they made me wait more than 2 hours to see the manager for another car they wanted to offer me
May 4, 2020
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this, we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns
Becareful of this dealer they advertise slower price to entice. Once you get there they tell you that offer has expired and will work out higher numbers, then fee.like S700 reconditioning fee and $999 documents fee.
May 4, 2020
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. All of our taxes and fees are shown from the moment you walk into the dealership. You may contact me anytime to voice any additional concerns.
Mar 10, 2020
Internet person ,held text convos with me,Sales team did send their contact info.but trying to GET SALES MANAGER TO REACH OUT ,NEVER Happen . Deal Breaker for Me. But Cars look Great.
Mar 9, 2020
Great
Mar 6, 2020
Very nice people
Bait and fish strategy. Expect to see 5k more
than what they are advertising for . Too many
extra fees on top of the price. . Very
disappointed after waiting there for 3 hours .
Car is listed as 19,500 and when I got there I
was told that it's actual value is 22,500$ with
out adding any taxes, tags, dealer charges.
There is no answer when I asked why did they
advertise for 19,500. On top of 22,500 when you
add taxes ,tags and dealer fee it went up to
25,000. And they do not negotiate. I was
shocked to see a car price which is advertised
for 19,500 shoot up to 25,000. Never going
again. They do not discuss price on phone. You
have to go there and waste half day to find out
the actual price (difference of 5k than what is
advertised) .
May 4, 2020
Response from current dealership:
We apologize for your negative experience. At Merlex Auto Group we are committed to fair, honest pricing. It’s unfortunate that there was a miscommunication and you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you
Ahmad said he was going to call me right back after I put in my application. I put it in at 10am and when I called back at 1pm, there was no answer. I text at 1pm he said, they were working on it. But I have not received a credit alert from credit Karma. I usually get an alert when a dealer runs my credit. SMH
Feb 6, 2020
I will never go back there again. In the Ad stated that the car had a sunroof. When I got there the car had no sunroof. Wasted my time and gas
for nothing.
May 4, 2020
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
Feb 2, 2020
They did contact me via email ,very informative
Jan 31, 2020
Best experience of my life wonderful car salesmen! I would spend another 60k if I could.
Jan 26, 2020
Didn't purchase from this dealer but they were prompt contacting me and took time answer all my questions
Jan 25, 2020
I was contacted and sales person was exceptional. However, we have found a white S560 with black interior!!
Don't waste your time with this dealer. They said the car I was interested in was available. I then scheduled an
appointment to go see it. I even confirmed again the night before that it was still available -- they said yes.
When I arrived it was not available and the guy working there blamed it on the 3rd party customer service reps
who responded to my initial requests.
May 4, 2020
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this, we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
Bait and switch
They don’t have the cars pictured.
They tell you to come in and they don’t have the car advertised.
Schiesters!
May 4, 2020
Response from current dealership:
We apologize for your negative experience. At Merlex Auto Group we are committed to fair, honest pricing. It’s unfortunate that there was miscommunication and you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you.
Jan 11, 2020
it was a night mare. I was seconds from going to jail. I drove 6 hours to buy a car. The car wasnt even there. One of the sales men reeked of
weed, then tried to show me different cars........after being there and waiting for the manager for 2 hours..........The most unprofessional
experience that I've ever encountered. I wasnt even compensated for the the 6 hour drive......on Christmas Eve at that.
May 4, 2020
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
The price you see IS NOT THE PRICE YOU PAY. $2K in dealer fees. On top of the listed price.
May 4, 2020
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. All of our taxes and fees are shown from the moment you walk into the dealership You may contact me anytime to voice your concerns.
I felt mislead to visit their lot which was over an hour from me, only to learn the car was sold!
I almost don’t believe it was recently sold. But good luck, if that’s how to treat people.
May 4, 2020
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this, we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
horrible experience. Do not work with this dealer. I tried for over a week to get a deal done and then they said the vehicle was sold. I think they price stuff online so cheap to get buyers to engage and then they say the vehicle is sold. All I wanted was close up pictures of any imperfections as I was buying unseen. I could not get those and then they said it was sold. I told them the price was right and I wanted it, "paying cash", but I needed better pictures. after a week of trying they finally said it was sold and asked if I wanted to look at other vehicles.
May 4, 2020
Response from current dealership:
We apologize for your negative experience. At Merlex Auto Group we are committed to fair, honest pricing. It’s unfortunate that there was a miscommunication and you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you.
They responded promptly to my initial inquiry, however to proved not to have good detail orientation and I have been waitin for nearly a week for requested information. I am moving on.
May 4, 2020
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this, we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
Dec 4, 2019
Very helpful!
BEWARE OF This dealer, they are not honest. If you do buy a vehicle from them read your contract very carefully before you sign because they will change things. I paid cash for extended warranty (2900 dollars) and they made it part of my down payment and I never Got the extended warranty. When I tried to get my money back for the extended warranty. I couldn’t because it was entered on the contract as a No refunded down payment. I am still waiting on the title for the vehicle. Stay far away from this dealership!!!!!!!
May 4, 2020
Response from current dealership:
Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Merlex Auto Group, we take customer reviews very seriously. Please contact me. We look forward to working together with you to come up with a solution.
It took them about 2 weeks to even contact me. And when they did finally contact me, I find out they have a bunch of hidden fees that actually make the vehicle cost 4-5 thousand dollars more. Very misleading and a waste of time
May 4, 2020
Response from current dealership:
Thank you for the candid feedback on your experience with my staff at Merlex Auto Group. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already set up a meeting with the involved parties to review your experience with them and see how we can prevent this from happening in the future.
Oct 25, 2019
Great!
Sep 13, 2019
It was as expected, the guy's down at Merlex Auto Group treated me great.
Aug 20, 2019
This dealer uses bait and switch tactics. They continue to advertise a car they know isn't available to entice people. When u call and ask about availability, they will tell you the car is still available. After you arrive, they try to get you to see their other vehicles.
May 4, 2020
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
Aug 7, 2019
They were really good and tried everything to make a deal.
Aug 7, 2019
I went to Merlex and I dont know what I was expecting, but the car turned out to be phenomenal. From starting out the deal with Mike to finishing up with Boola and Shawn, I was taken care of. These guys aren't trying to pull anything over your eyes, they're trying to create a happy customer. They completed that task beautifully, when it came to our transaction. If you need a luxury car and you're looking for a team that committed to service and excellence; this group is it.
Jul 28, 2019
The sales team was very nice.
No follow up after initial email.
I sent two emails requesting further information . No response!
May 4, 2020
Response from current dealership:
Thank you for the candid feedback on your experience with my staff at Merlex Auto Group. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already set up a meeting with the involved parties to review your experience with them and see how we can prevent this from happening in the future.
Jun 25, 2019
Made a appointment for 6PM and the salesman had no idea that we were coming. The manager drove the vehicle home. I even confirmed my appointment with the lady that I talked to before I drove an 1 hour to get there.
May 4, 2020
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
Initially, team did a great job of reaching out online. However, sales rep called very unprofessionally and ended up placing me on hold after a
5 minute conversation discussing a $60k car. The whole thing put a bad taste in my mouth... typical used car lot with scam artist sales people
who can't answer details regarding what they're selling.
May 4, 2020
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
Jun 19, 2019
very good
Had a 1230 appointment to buy the 2016 escalade I got
there at 1145a to find out they sold the truck from under
me I drove from Annapolis for 50 mins. What a waste of
time.
May 4, 2020
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
Was feed the wrong info salesman stated the vehicle was there drove up from Virginia beach to find out the vehicle was sold.
May 4, 2020
Response from current dealership:
Thank you for the candid feedback on your experience with my staff at Merlex Auto Group. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future.
Jun 4, 2019
Didn't know anything about the car, kept me on hold for 15 minutes trying to get up to speed on the details of the car, etc.
Jun 6, 2019
Response from current dealership:
Thank you for the candid feedback on your experience with my staff at Merlex Auto Group. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future.
Working with them was a very positive experience. They were communicative without being overbearing. Accommodating when meeting,
scheduling and conducting the test drive, and answering questions. Allowed me plenty of time to look the car over without hovering and
distracting. I would highly recommend them.
May 29, 2019
Prompt response to questions
May 17, 2019
I had to initiate all contact when I got there no one helped me and the vehicle was not there no one offered any kind of options
May 28, 2019
Response from current dealership:
Thank you for the candid feedback on your experience with my staff at Merlex Auto Group. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future.
I was really interested in this car. I was contacted numerous times and each time I ask the simple question about what their dealer fees were and what additional fees did they charge in addition to the standard tax and tags. I never recieved an answer. I only received further contacts trying to get me to come in, when's the best time to call me, etc. I wanted then to simply send it to me in black and white. I hate wasting my time and others when it's completely avoidable. Merlex draws people in with the lower competitor prices, but I am left to believe they make up for it with all the fees that they're not proud about. If they respond to this post without addressing my issue, then they've proved my point. It's particularly frustrating when their not transparent enough to answer a simple question. If they'd waive those fees as compensation for the aggravation, I'd seriously consider purchasing one of three cars that I am interested in. My search continues.
May 28, 2019
Response from current dealership:
Greetings Sir.
I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them and tell them to be more straightforward about the inquiries and questions asked to them, please don't hesitate to call us again so we can help you in your car search and change that star in your review to 5.
I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them and tell them to be more straightforward about the inquiries and questions asked to them, please don't hesitate to call us again so we can help you in your car search and change that star in your review to 5.
May 28, 2019
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
Worst customer service ever. Your
employees need basic etiquettes and
coaching before they can even answer the
phone . I called inquiring about a vehicle
and Mike kept interrupting me while i was
asking questions. He kept telling me that
the price was the best and the vehicle was
the best i can ever find . It’s my right to ask
as many question as i want if i want to
spend $50k on a car . Sorry guys you lost a
sale because of one arrogant employee
May 28, 2019
Response from current dealership:
Thank you for taking the time to share your comments and feelings about our dealership. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns.
Poor - after an initial enquiry via CarGurus as I was travelling with work and unable
to talk live, asking 2 basic questions to rule the vehicle in or out of my search, I
received multiple auto generated responses and no answer to my information
request.
When a human did take the time to reply they ignored the content of my previous
emails. One week on and crickets - strange when trying to sell anything - Does the
vehicle even exist I wonder? To be avoided.
May 28, 2019
Response from current dealership:
Thank you for the candid feedback on your experience with my staff at Merlex Auto Group. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future.
May 5, 2019
Very good response time .
May 5, 2019
They called me shortly after contacting them. The salesman Mike answered all of my questions and followed up with me.
May 3, 2019
Nice cars....Don't like the location, there's no where to park. I've made request online and no one contacted me back. I even went there for nothing and the car was already sold, but still advertised online.
May 13, 2019
Response from current dealership:
Thank you for the candid feedback on your experience with my staff at Merlex Auto Group. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future.
May 1, 2019
They were very helpful but when I questioned what the Carfax said verse what they told me which didn’t match up I haven’t heard from them
May 13, 2019
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
Apr 27, 2019
Awesome customer service
Apr 11, 2019
Rep told me vehicle was in stock when it in fact had sold a week prior. The old bait and switch try.
May 13, 2019
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
I live in Baltimore, Maryland. When I called the sales person to arrange a visit & test drive, with
intent to purchase, Merlex stated that they didn't have the title for the car yet and would call me
when they did. They didn't call and the car was marked as sold the next day. Not sure it was
actually ever available. If it wasn't available, it shouldn't have been posted.
May 13, 2019
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
Apr 2, 2019
Although the experience was a good one overall, I did experience a lack of follow up and return calls form the sales
staff. I was also told that the car I was interested in had been sold, and yet I see it is still being offered for sale. Not
sure if it's available or not as I can not get a return call or email
Went back twice and both times the car was sold but I was not informed until I drive 2 hours to get there.
May 13, 2019
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
Apr 1, 2019
Sorry I got to busy to get over there. But my phone experience was fine
Advertised vehicle was not available, salesperson danced around the idea but never stated if the vehicle was ever there. When I left I received a text from a sales manager, she stated that the vehicle that I had inquired about was in fact available and requested that I return, when I replied asking what was the vehicle that I requested, I got no further response. This vehicle was posted for sale only recently I secured financing and was ready to buy and got the run around, they have posted signs that advertise a $1000 handling fee for buying a car from them, just ridiculous, I won't be returning there ever.
May 13, 2019
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
Mar 19, 2019
Very quick and professional response. I also had follow up emails that were promptly answered.
I look forward to doing business with them!
Mar 17, 2019
Made a special trip to this dealership and had talked with two (2) individuals prior to traveling over three (3) hours. When I arrived I was told the vehicle was probably in a storage facility and they were to busy, suggested I come back another day. Absolutely NOT was my reply, will not pursue any further business with this dealership.
May 13, 2019
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
Horrible experience. Do not recommend this
dealership. Rated 1 star because I couldn't give
them zero stars. Drove to dealership the car i
inquired about wasnt there. It was a very rushed
chaotic experience. They have a 1000.00 dealer
processing fee, 850.00 reconditioning fee. They
ask to run your credit before you even see or test
drive a car. No privacy at all when talking about
personal finance options. Salesmen have no idea
what there inventory is. They try and rush you
into a purchase before you even get a chance to
see a car. I WOULD NOT RECOMMEND ANYONE
WHO IS SERIOUS ABOUT BUYING A QUALITY
CAR TO SHOP HERE FOR ANYREASON WHAT
SO EVER!!!!
May 13, 2019
Response from current dealership:
We apologize for your negative experience. At Merlex Auto Group we are committed to fair, honest pricing. It’s unfortunate that there was miscommunication and you were unhappy after pricing was discussed. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you.
Feb 17, 2019
Great Experience
Feb 16, 2019
A+
Feb 14, 2019
When I expressed interest in a car they were quick to respond!! When I asked why certain things like the shifter knob wasnt lined up and if wheels had curb rash they did not respond at all!! Could be an honest mistake or could be shady!! Regardless of which one it was it has been almost 2 weeks and no response so they have lost my business.
May 13, 2019
Response from current dealership:
Thank you for taking the time to share your comments and feelings about our dealership. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns.
Feb 13, 2019
They replied to my email but didn’t answer my
question so I emailed them again no answer just
telling me to call them. Called them waited on
hold for 10+ minutes and was disconnected,
called back on hold again, when finally talked to
a salesman I’m told that car is no longer
available and he proceeds to try and sell me
something else. The experience was a total
scam, bait and switch. Will never consider a
listing from them again
Feb 3, 2019
Extremely unprofessional. My husband called to set up an appointment, he stated it was an Escalade that I had requested information online, gave him my name, etc. the man said that wasn't enough information. My husband tried calling me to ask and I was busy and could not answer. He then called the dealership back and the same man answered. He told him he couldn't get ahold of me and tried to explain it more. The man cut my husband off from speaking and said, "Sir, I have 65 Escalades here, unless you know more details all you're doing is wasting my time" and so my husband said, "let me speak to xxx (the salesperson who originally contacted us)" and the man said, "she doesn't want to talk to you!" And hung up! And then my husband called back and the same man would pick up and hang up or pick up, say something ignorant and hang up again. It is the most bizarre experience we’ve had ever while car hunting.
Jan 25, 2019
Great
Jan 24, 2019
I had a wonderful experience via email with Merlex about this amazing vehicle
Horrible! I had a scheduled appointment but was never told the car sold before I got there. Instead they tried to upsell me on another vehicle. The rep I talked to was nice, but the surrounding salesmen were snobby, arrogant amd dismissive. Not to mention there was no where to park. They seemed more concerned about me moving my car than selling me one.
Jan 11, 2019
Terrible. Told me a car was there and I traveled over 500 miles to buy it and the car wasn’t there. And still to this day the car is up on the site. Customer service is terrible.
Jan 8, 2019
Watch their pricing. Tired to slip in a approximately $800 "reconditioning " fee on the buyers order
on top of the sales price. Also their dealer fee is $999. Wow! I have purchased over 15 imports in
my life time and I have never seen a "reconditioning fee." Just list the actually car price and let
the buyer decided if they want to purchased the car at the true listed price.
Jan 3, 2019
Strongly suggest keep away from them. As expected true con artists with polite approach but sinister practice! Purchased the car and per agreement they were to take care of any issues MD State would fail car inspection. Salesman Masi aka “Maserati” and Frank the finance guy never returned calls nor text nor emails. Since I paid cash they could care less. Strongly suggest stay away from them.
Jan 3, 2019
I was skeptical to even call this place after reading the reviews but I did it anyway.
First I get an text back saying they have a prospective buyer for it and sent their website info. to look for something else. I replied what's that mean? I'm a prospective buyer also. Can I buy it today? No reply. 2 days later I get a text with the website info "touching base" and if I found anything I liked they could help me. Funny they didn't answer me on the one I was ready to buy. So I called and talked to Mike and he said it was in the computer as available. I told him I'd call him the next day (today) to arrange a test drive.
I called, they told me to call back in 10 minutes, I called 15 minutes later and they said he is with a customer so I left my name and number. Waited about 3 hours, no call back. So I called again and finally got hold of him, now he says they are waiting on someone from overseas to wire them the money for it. Wow my money is right here! Quite the clown show!
Dec 30, 2018
Great guy, very honest and very knowledgeable , I gave him my most up most respect for that! They have some amazing cars with great deals !
Nov 21, 2018
Good.
You can tell these are a bunch of mostly young and unprofessional sales people. A true and experienced sales person establishes rapport with a potential customer and therefore is also relatable. These people are nothing like that. I called and spoke with one guy whose ego was so over inflated you didn't even have to take a guess at it! He really loved hearing himself talk and it was so obvious he doesn't listen...guess he doesn't know that's why we're given two ears and one mouth instead of two mouths and one ear. At one point, I mentioned to him that I would like to negotiate with him and he literally said to me, "I'm not a negotiator, I'm a sniper!" And yes, he said it as if there was an exclamation point at the end. So, he gets another call while he's on the phone with me (thank God!) and has to end our call and says he'll call me back (fair enough). Well, I get a call and a message from another guy instead of "Mr. Sniper". I call back and the guy already went home. Beware!
The car that I was looking to buy is still posted on website even though it has already been sold. Was planning to drive up to look at it. I think it would serve you well to remove a vehicle as soon as it’s sold. I can’t imagine driving 4 hours only to discover car is not available. Very disappointed.
Nov 11, 2018
They gave me a 2 pm appointment, I drove through the terrible (Maryland)/ Virginia traffic and got there at 1.30pm only to be told someone just walked in and wants to buy the car.
They asked if I made a deposit on the car , which I had not even seen yet .
A total waste of my time and day .Very poor customer service
Nov 9, 2018
Great work
Nov 5, 2018
I contacted the dealer about the Porsche
Panamera and they stated it had already been
sold. It is still listed for sale!
Nov 3, 2018
I had an amazing experience with the staff and management that helped my purchase less stressful and more of a valued experience. The inventory of car selection was superb and I highly recommend for you next car purchase...I told everyone I know about this dealership because of their wide range of high end luxury vehicles and they purchase cars that have impeccable service records so that helped me tremendously...One last thing they can be a little pushy as most dealerships are but it was the very push I needed to make the purchase the car of my dreams and I am super duper happy..
Oct 24, 2018
Beyond shady "Buy here/Pay here" type shop, catering to subprime borrowers trying to get a Lexus. Seems like all their more desirable advertised cars are bait and switch, when you email they tell you they absolutely have it and "set an appointment:" to test drive it, but when you get there, no one is expecting you and the salesmen have been instructed to respond with "that car sold Saturday, we just haven't updated the listing yet, but I have a similar model..." (And the original listings stay up for months afterwards.)
Sep 30, 2018
Awesome
Sep 26, 2018
Great customer service
Awful experience, will never shop here again. They told me one price than changed it when I went to sign the papers. After having the car for a week I needed an oil change and found the the wipers and headlight were bad. Not to say they handed me the car with no gas. It has been the worse experience.
Sep 2, 2018
Great is follow up.
Aug 12, 2018
I wasn’t ready to schedule a appointment yet but will in a couple of weeks. The rep that call was nice and polite and gave me the information I needed was very helpful
Aug 8, 2018
Nice
Aug 2, 2018
Dealer's inventory management is the worst. Dealership called me twice to set up appointment for a test drive but at the dealer car was sold despite still showing forsale online. Totally CLUELESS.
Jul 31, 2018
Timely and efficietn response
Jul 28, 2018
They responded to me very quickly unfortunately someone bought the the truck I wanted.
Jul 23, 2018
A representative of their organization reached out to me within 24 hours of my initial inquiry. I was given an option to finance or purchase vehicle out right. Very helpful
Jul 20, 2018
Followed up promptly
Jul 1, 2018
Drove 3 hours! 2 days ahead of our schedule appointment for this vehicle just to be told they sold the vehicle earlier that day! Professionalism wasn’t even subpar! Everyone stood talking on their cellphones eating watermelon. I can’t make this stuff up!♂️
May 27, 2018
A sleazy dealer. They agreed for a sale price with me and while I was out to get the cashier's check they sold the vehicle to someone else without informing us. All within few hours. They made us wait till they sold the vehicle to the other party without letting us know. Be careful dealing with these guys.
May 23, 2018
Excellent!!
I have had an awful time dealing with these people. I first called them and
talked to Zach, who promised to call me right back. I waited a few days
and got nothing. I live out of the area, so I had a friend who lives near
them go to look at the car for me. A man named Cobra opened the car for
him and I got to see the car via FaceTime. Cobra was going to follow up
with me. He called me a few days later, and it seemed like he misdialed
me. He told me he would call me right back. Nothing for at least two
weeks. Then I sent a message to them via CarGurus. I did get prompt
response, and got a voice mail from Mo. When I called back and asked for
Mo, I was put on hold for 7 minutes. Then I got a call back from Cobra,
who seemed to get offended when I asked him what the bottom line was
on the car. He then left me a condescending voice mail explaining how
used car prices aren't negotiable. It's frustrating. I have the cash to buy
the car. I like the car. And they are making it impossible to do business
with them.
May 20, 2018
Awesome
May 22, 2018
Response from current dealership:
Thank you for your rating!
May 18, 2018
sales rep was unclear on a trade for a car our of state, said they didn't do it. Kept receiving calls, got someone who said they did. Lost interest with the dealership,
May 22, 2018
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At MerlexAutoGroup, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
May 11, 2018
Good
May 17, 2018
Response from current dealership:
Thank you for your rating!
I had a bad experience there, they told me the car has bluestooth and back up camera when I went there. Ain’t no camera not Bluetooth in the car. But the guys were nice tho, they bought me and my friend snacks. And they offered me $1000 for my car and they put it on offer up for 2,995 .
May 3, 2018
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience with us MerlexAutoGroup. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
Apr 16, 2018
went there for one car after being told we were approved, only for them to sell me the same make and model , but entirely different vehicle that i came in to see. Unbelievable
Apr 17, 2018
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience with us MerlexAutoGroup. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
Apr 11, 2018
Smart, attentive and personable...they listened to what I wanted and worked to address my needs. When I pulled up, someone was washing the car I was interested in for my test drive and throughout my visit they showed that kind of attention to detail.
Apr 11, 2018
Response from current dealership:
Thank you so much for sharing your experience with Merlex Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We look forward to working with you in the future.
Apr 8, 2018
Quick response
Apr 11, 2018
Response from current dealership:
Thank you for your review.
I had to explain to the salesman, numerous times, what I'm looking for.
Example, I repeatedly told him I do not want a black vehicle; I owned a
black vehicle in the past and know how arduous it is to keep them clean,
and I now live on a dirt road, which I also told him. He was polite and
friendly; however, he kept ignoring or forgetting what my preferences were,
and finally, at last, I told him, I am not going to settle. I plan on keeping my
car for several years, so I want to be sure it is something I'm going to be
happy with, and that currently he does not have what would meet my
criteria in his inventory; that if and when he does, to call me then.
Didnt end up purchasing a car from here but Sean was great answering any
questions I had pertaining the vehicle I was looking at.
Apr 6, 2018
Response from current dealership:
Thank you so much for sharing your experience with Merlex Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We look forward to working with you in the future.
Apr 1, 2018
I’m giving them a 1 on communication. I got the canned email first, got a second email from a fe-mail sales person whom I asked my questions of how many owners? And when is the warranty up and how flexible are they on the price. I did not get a reply but another canned email from another person with same questions as the first canned email email. So I reapplied that I had already sent in an email asking my questions waiting on a response. I then got another canned email asking me what was holding me back, canned email. I was like how about a real person answering he questions I sent in. So I reiterated what my experience was. Never answered the questions I asked but assured me they could help. Not by my current experience, I figured I would get another canned reply so I gave up.
Apr 2, 2018
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At MerlexAutoGroup, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
Apr 1, 2018
I had a few questions about the vehicle accident report. They
answered my questions. Two people called me. I’m still interested in
the vehicle but wanted to do a little more shopping before deciding. I
asked the seller to call me back in about two weeks.
Apr 2, 2018
Response from current dealership:
Thank you so much for sharing your experience with Merlex Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We look forward to working with you in the future.
Not really sure how I feel about this place, they told me i was approved but sold the car i was interested in to someone else.
Apr 2, 2018
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience with us MerlexAutoGroup. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
Mar 30, 2018
Response from current dealership:
Thank you so much for sharing your experience with Merlex Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We look forward to working with you in the future.
Mar 21, 2018
Didn't buy here but they were awesome to deal with.
Mar 30, 2018
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others
They had me come from 2 hours away to tell me they sold the car after waiting in their insanelt busy office for three hours . I had an appointment scheduled with them and three people from their office called me before i left town to go there and they did not tell me the car i wanted was sold. What a waste of time and gas.
Mar 23, 2018
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience with us MerlexAutoGroup. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
I called to test drive a car and I actually setted up an appointment for 1 o’clock and when I get there I tell The salesmen Julien that I have an appointment and he told me I had to park in the garage (didn’t mention they could validate my parking) and he would take care of me. So when I come inside he first asks if I wanted to finance a car and when I told him I just wanted to test drive and wasn’t looking to buy that day the nice salesman act went out the window. In fact nothing was even set up for me for a test drive either and I was told since I’m not buying anything that day I can’t test drive because they would have to move too many cars to get to the one I wanted. I even asked could I ATLEAST sit down in the car and they told me yea I could, wait 15 mins. I ended up sitting for 35 mins before I just got up and left. Nobody helped me at all. I really just wanted to sit down in the car since I drove 45 mins Away to test drive a car I couldn’t even test drive... ya have to treat people better u never know what blessings you’re blocking from treating people that way. And from the looks of the rest of the reviews I’m not the first to get treated poorly.
Mar 22, 2018
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At MerlexAutoGroup, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
I been try to purchase Vehicle from them for a couple of weeks and I keep getting the running around, they tell you one thing to get you up there then they are trying to get more money out of you, no I don’t believe I was treated far
Mar 18, 2018
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience with us MerlexAutoGroup. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
Mar 7, 2018
The Lexus broke down before it left the car lot and they make it hard to get your hard earned money back all they do is lie Merlex auto group is the worst I've ever done business with if your looking to buy your dream car please don't go there you will regret it
Mar 9, 2018
Response from current dealership:
Mr. Warren, while your car had issues after purchasing it, we in fact took the car back and paid off your credit union when we did not have to considering all sales are “as is.” It is unfortunate that you would still write this email, yet we still wish you the best of luck in your car purchase.
Did not have the title for the vehicle I was trying to purchase. Therefore we could not complete the deal. Bummer!!!!!!
Mar 3, 2018
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At MerlexAutoGroup, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
They have an excellent selection vehicles, prices are as advertised. Only issue is parking, their lot is full vehicles and you have park in a parking garage across the street. They pay for the parking but not knowing the situation and arriving at night was a little tricky. Other than the parking I would recommend this dealership.
Feb 19, 2018
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others
Feb 7, 2018
Response from current dealership:
Thank you so much for sharing your experience with Merlex Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We look forward to working with you in the future.
Jan 30, 2018
Actually wish I could give them 0 stars! Julian is nice let me say that first, but I don't feel like he has the authority needed to help in my situation. First I was lied to about the monthly payments that I would be paying on my vehicle, once the paperwork and check was signed I called my bank to only find out they increased the price! Second the website had multiple features on the car that the actual vehicle DOESNT HAVE! Lastly I took it for MD inspection it didn't pass and guess what?! Merlex wanted me to pay for the repairs after a few days of having the vehicle. DONT buy from them at all BEWARE! They are scam
Feb 1, 2018
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience with us MerlexAutoGroup. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
Feb 1, 2018
Response from current dealership:
Thank you so much for sharing your experience with Merlex Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We look forward to working with you in the future.
Jan 26, 2018
Response from current dealership:
Thank you so much for sharing your experience with Merlex Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We look forward to working with you in the future.
Jan 19, 2018
The dealer was very friendly but the change of price of the car when I get there in an attempt to offer a better deal playing number game
Jan 22, 2018
Response from current dealership:
Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At MerlexAutoGroup, we take customer reviews very seriously. Please contact me at merlexautogroup@gmail.com. We look forward to working together with you to come up with a solution.
Jan 17, 2018
Talked with a gentleman on the phone!! He said he was new!! He did not think any cars came with warranty!! They are bought from auctions he told me!! I was not impressed!! Then got an email that they do have warranty’s!! Not impressed with employees!! Should not have them answer phones if they are not trained on the services you provide!!
Jan 19, 2018
Response from current dealership:
Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At MerlexAutoGroup, we take customer reviews very seriously. Please contact me at merlexautogroup@gmail.com. We look forward to working together with you to come up with a solution.
Jan 17, 2018
the vehicle was sold long time ago and they still keep it advertised to attract
customer and then trying to switch them for different models!
Bunch of Crooks
Jan 19, 2018
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience with us MerlexAutoGroup. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
Jan 8, 2018
Response from current dealership:
Thank you so much for sharing your experience with Merlex Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We look forward to working with you in the future.
The dealer's cars were not great; they all have very high mileage; and they
wanted me to give they $5k just to fine me a decent car - without any type of
written contract. Very shady.
Jan 4, 2018
Response from current dealership:
Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At MerlexAutoGroup, we take customer reviews very seriously. Please contact me at merlexautogroup@gmail.com. We look forward to working together with you to come up with a solution.
Dec 30, 2017
Short conversation,was concerned about car having five onwers and it had been in a accident,was very interested in this vehicle, brought 2006 500sl here in md,no problems thanks
Jan 2, 2018
Response from current dealership:
Thank you so much for sharing your experience with Merlex Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We look forward to working with you in the future.
I have recently purchased a vehicle for my daughter who lives in St. Louis.
We found a great deal at this dealer so we went ahead and stopped by . We
bought a car at a amazing price. Joe been really helpful and honest. He
showed me every record he had and explained some typical issues with such
vehicles. I really liked the way they treated us. I do recommend this dealer .
Dec 29, 2017
Response from current dealership:
Thank you so much for sharing your experience with Merlex Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We look forward to working with you in the future.
Dec 26, 2017
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others
Totally unprofessional... Mike lied about the silver low mile ML 63
being available... Tried to sell me a black ML 63 with (much higher miles).
After the fact... some guy Julien called my wife a her work place, and got
her upset, all over again. Call the company (Mike) and just got the dummy
run around.... Put on hold twice.. until this guy just hung up.
Yep! would not do business with them 100%.
Dec 21, 2017
Response from current dealership:
Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At MerlexAutoGroup, we take customer reviews very seriously. Please contact me at merlexautogroup@gmail.com. We look forward to working together with you to come up with a solution.
Would not recommend to anyone. Told me that I would need to trade in my car to another dealer first because they would only give $1,000 and I got $4,200 from a Lexus
dealer. Told me their prices are firm, yet they lower them on all cars on their website. One of the Lexus they are selling had no accident on the description but carfax reported
an accident. Very shady dealer. Stay away. I would give them zero rating but can't do that
Dec 21, 2017
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience with us MerlexAutoGroup. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
Wouldn't recommend them to anyone! They are keeping these vehicles on here and don't even have them! They told me a month they were just sold that day and when I called back yesterday they told me the same thing that they just sold that day! Becareful with them! Beware!
Dec 14, 2017
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience with us MerlexAutoGroup. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
Dec 11, 2017
It was somewhat OK I just did not like the fact the car is sold and is still
showing up still for sale on the site.
Dec 13, 2017
Response from current dealership:
Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At MerlexAutoGroup, we take customer reviews very seriously. Please contact me at merlexautogroup@gmail.com. We look forward to working together with you to come up with a solution.
First told me they'd work with me on the price and then they said no. I
wouldn't recommend it.
Dec 13, 2017
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience with us MerlexAutoGroup. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
Dec 6, 2017
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others
Nov 20, 2017
Very friendly crew there. Juliane is an outstanding and honest dealer!
Nov 23, 2017
Response from current dealership:
Thank you so much for sharing your experience with Merlex Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We look forward to working with you in the future.
Nov 23, 2017
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others
Great follow up, but I’ve been receiving so many emails from different sales associates.
Nov 13, 2017
Response from current dealership:
Thank you so much for sharing your experience with Merlex Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We look forward to working with you in the future.
Nov 13, 2017
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others
Nov 7, 2017
Merlex Auto Group kept calling me to come in to see the vehicle. When I finally came in, the salesman told me that I couldn’t test drive the car until I traded my current
car in to another dealership that would give me more money. Really? I am a black man so this has not been the first and will not be the last time I have been
discriminated against. I left the dealership and explained the situation to the salesman that had been calling me. He told me to come back and guaranteed that he would
make it right. I test drove the vehicle and let these guys run my credit. Boy did these attitudes change when they realized a black man in gym clothes actually qualified.
Everyone was not bad. I must say the finance manager was a very cool guy. He did his best to make it right and I almost bought a car from him. But I just couldn’t
purchase a vehicle from this company after being discriminated against.
Nov 13, 2017
Response from current dealership:
Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At MerlexAutoGroup, we take customer reviews very seriously. Please contact me at merlexautogroup@gmail.com. We look forward to working together with you to come up with a solution.
Nov 13, 2017
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others
Oct 30, 2017
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others
Oct 22, 2017
Even though i was not ready to purchase at the time, Merlex got back me in
a timely fashion. When i'm ready to purchase i will definitely get back to
Merlex thanks.
Oct 23, 2017
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others
Didn't have business relationship. They did respond to my inquiry pretty fast but the car sold quick.
Oct 23, 2017
Response from current dealership:
Thank you so much for sharing your experience with Merlex Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We look forward to working with you in the future.
Oct 2, 2017
Very prompt
Oct 2, 2017
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others
Sep 30, 2017
I really had a good experience just trying to get past a car payment again.
Oct 2, 2017
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others
Sep 24, 2017
Went to see car and the valves were tapping very loud then it started smoking and the sale person said it's just tuned up and the sealed would stop leaking and smoking
15,minutes never stopped then he said the warranty would fix it
Sep 25, 2017
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience with us MerlexAutoGroup. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
Sep 19, 2017
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others
Sep 8, 2017
great
Sep 11, 2017
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others
Sep 7, 2017
They dont take the cars off there listing thats sold then when you call about the car they tell you to come on in. I asked two separate people if they could check and make sure the car i wanted was still there and neither called me back.
Sep 7, 2017
Response from current dealership:
Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At MerlexAutoGroup, we take customer reviews very seriously. Please contact me at merlexautogroup@gmail.com. We look forward to working together with you to come up with a solution.
Alex and Lorenzo were excellent and went completely out of their way to make sure that we were satisfied. They matched our carmax trade in quote, worked with different banks to get best interest rate. Really have a good personal touch to the overall experience.
Sep 5, 2017
Response from current dealership:
Congratulations on your new car! We welcome you to the family. We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure that Alex and Lorenzo know how pleased you are with their service. Once again, welcome to the family and we sincerely hope you enjoy every single mile in your new car!
Sep 1, 2017
Very quick
Sep 4, 2017
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others
Aug 27, 2017
I was told the car was available over the phone, when I arrived 1hour later, I was told that it was sold the night before. Then I was lied to about the condition of another vehicle . This car had frame damage. The salesman told me they don't sell cars in that condition. He wasted my time!
Aug 29, 2017
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
Aug 28, 2017
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others.
They over describe their cars. Example, MB S550 CONVERTIBLE/TRAILER
HITCH ???? They want to put everything imaginable on their car, even if the
car never had this equipment or even offered by the manufacture . Going by
their lot, I Never saw the cars that they had on Cargurus on their lot .
Aug 9, 2017
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
Aug 7, 2017
Profesional response, unfortunately car was
not what I was after, will definitely keep these
guys in mind in the future.
Aug 8, 2017
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others.
Aug 6, 2017
Well , they replied promptly, I guess they mean business, although I never went there cause of lack of time
Aug 7, 2017
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others.
Aug 5, 2017
Very professional team
Aug 7, 2017
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others.
Aug 3, 2017
They handled things very professionally. I was actually shocked at how fast things moved. Only down side was, after getting the car it was late and the gas tank was empty. But I'd rate them 99.9%. Great Job!!
Aug 3, 2017
Response from current dealership:
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Merlex Auto Group, enjoy that ride!
Jul 25, 2017
Responded quickly with a phone call. Very courteous
Jul 28, 2017
Response from current dealership:
On behalf us all of us at Merlex Auto Group, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback amongst our team. Please come visit us again soon!
Jul 25, 2017
Response from current dealership:
We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Merlex Auto Group with only the best there is to offer. It’s so nice to hear that we helped to make your experience such a positive one. Enjoy your new car!
I contacted the dealer, the person that answered the phone was very
inaudible and claimed to be alone in the office...it sounded like he was in the
bathroom...rather than saying he was busy and offering to call back. He
offered no assistance and was not helpful at all...Oh well I guess will be
taking my business elsewhere. They don't update their website and they do
not know their inventory.
Jul 24, 2017
Response from current dealership:
We are sorry to hear that you had a less than excellent experience in our sales department. Each of our customers is a valued part of our operation and should be treated as such. Your experience is not normal practice for us and we apologize that you did not receive the level of service you expected. We would appreciate the opportunity to speak with you regarding your experience. Please contact me at your earliest convenience as I would like to discuss your experience with you in further detail.
Spoke to a manager by the name of Mike who was rude and a liar. Offered CASH payment for a vehicle and was off $1000 off their asking price. When asked if he was willing to lose a customer over $1000, he hung up on me. Very unprofessional!
Jul 24, 2017
Response from current dealership:
On behalf of Merlex Auto Group, I would like to apologize for your frustrating experience with our sales department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon.
Jul 24, 2017
Response from current dealership:
On behalf of the Merlex Auto Group team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others.
Jul 19, 2017
Went to see the car after calling to see if the car was still for sale. I drove 3hrs and it wasn't there. I called and talked to Steve, he said he was going to try to find this missing car but he never returned my call. Thanks
Jul 24, 2017
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.
Jul 17, 2017
This rating is based on my experience with one inexperienced "salesman"
who was of no assistance. He responded to questions rather than answered
them. I got the impression he was merely speaking from a script and had
little knowledge of how to sell cars and manage customers.
Jul 21, 2017
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience with us MerlexAutoGroup. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed decision. Please do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit.
Jul 24, 2017
Response from current dealership:
Thank you for taking the time to share your comments and feelings about our dealership on CarGurus.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns.
Jul 11, 2017
Response from current dealership:
On behalf us all of us at Merlex Auto Group, I would like to thank you for sharing this great review about our dealership! We will be sharing your feedback amongst our team. Please come visit us again soon!
This has been so far, a pleasant experience. Plan on driving up Saturday to purchase a vehicle from them.
Jul 7, 2017
Response from current dealership:
On behalf us all of us at Merlex Auto Group, I would like to thank you for sharing this great review about our dealership! We will be sharing your feedback amongst our team. Please come visit us again soon!
Jun 27, 2017
Quickly responded to my communication, by email and voice .
Jul 5, 2017
Response from current dealership:
On behalf us all of us at Merlex Auto Group, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback amongst our team. Please come visit us again soon!
Jun 22, 2017
Response from current dealership:
On behalf us all of us at Merlex Auto Group, I would like to thank you for sharing this great review about our dealership! We will be sharing your feedback amongst our team. Please come visit us again soon!
Jun 22, 2017
Response from current dealership:
On behalf us all of us at Merlex Auto Group, I would like to thank you for sharing this great review about our dealership! We will be sharing your feedback amongst our team. Please come visit us again soon!
Jun 12, 2017
Quickly got email response and was able to gather information about the
vehicle in question. Very helpful and professional.
Jun 22, 2017
Response from current dealership:
Thank you so much for sharing your experience with Merlex Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We look forward to working with you in the future.
Never got to do business with them. Didn't communicate with me that they had sold the car that I was interested in purchasing. Called ahead, Sean said come on out- never telling me it had been sold. Not the way you do business
Jun 22, 2017
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best & most informed decision. We would like to discuss this further with you, please do not hesitate to contact me at your convenience.
May 28, 2017
Worst expirence I ever had trying to buy a car!!!!
A appointment was set up to text drive the car, the was not ready
the sales person COLLIN was not on site AND when he finally
showed up he didn't have a clue about the car, personal was very
unprofessional ..... SAVE YOURSELF A HEADACHE.
Jun 22, 2017
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime at merlexautogroup@gmail.com to voice any additional concerns.
May 23, 2017
I spoke with a professional young man named Sean. In fact he and I are working on a deal for one of their vehicles.
Jun 22, 2017
Response from current dealership:
We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Merlex Auto Group We wish you safe travels in your new vehicle and look forward to seeing you again soon!
Polite and responsive by phone and in person yet did not seem to have specific answers to any of my questions about the car history, maintenance records etc. Very tight lot so difficult to do a test drive. Car could have been cleaner inside.
Jun 22, 2017
Response from current dealership:
It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best & most informed decision. Due to the number of vehicles in our lot we do apologize if the area is too small for a test drive.
Twice i have contacted this dealer. Each time I only get automated emails. Because of this I physically went to the delership in April to see about this Jeep, where they told me it sold. Then a month later its is back up on here?!?! Feels like a scam corner lot. Barely any parking. Would advise you look elsewhere.
Jun 22, 2017
Response from current dealership:
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this we apologize. We do not want anyone to leave our dealership believing we have not make every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime at merlexautogroup@gmail.com to voice any additional concerns.
Spoke to a Sean and he was very short with me..I was turned off by him from the word go...He wasn't very friendly...
Jun 22, 2017
Response from current dealership:
I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. Again we do apologize for the experience you had with us.
May 9, 2017
Fast response, like the promptness!
Jun 22, 2017
Response from current dealership:
On behalf us all of us at Merlex Auto Group, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with us. We will be sharing your feedback amongst our team. Please come visit us again soon!
Apr 13, 2017
Prompt ,good service
Apr 25, 2017
Response from current dealership:
Thank you for the 4-star review Mr. Thaddeus. If there's anything we can do to earn that 5th star, please do not hesitate to let us know.
He sent an email and then I called and we talked about the Mercedes. He
will keep me updated as I can not purchase for another two months. Very
helpful and nice.
Apr 25, 2017
Response from current dealership:
Thank you for the kind words and for giving us a chance to earn your patronage. We look forward to helping you in the near future.
Apr 25, 2017
Response from current dealership:
We're sorry we weren't able to have what you're looking for. Thank you for taking the time to leave us a review.
Apr 1, 2017
Response from current dealership:
Thank you for taking the time to leave us a review. If we can be of further assistance, please do not hesitate to connect with us.
Mar 26, 2017
great
Apr 1, 2017
Response from current dealership:
Thank you Mr. Johnny for the positive review.
Mar 17, 2017
I asked a closed snapshot under the body, but they sent me same
pictures on the with car guru listing.
Apr 1, 2017
Response from current dealership:
Mr. Lee do you recall who you were in communication with? Please email us at merlexautogroup@gmail.com so we may be of assistance.
Contacted me to tell me the vehicle
had been sold the last week and they
hadn't updates web. Multiple sales
people contacted me after that and
said they would be glad to substitute
another car in its place so when could
I be there to test drive. I was also told
by one the vehicle I was interested in
was still there and not sold if I could
get there fast! Don't know who to
believe. Not a dealership for me! I
don't play games with my money and
neither should they as I am from our
of state and would have to fly there to
look at it. Bad, bad, bad
Apr 1, 2017
Response from current dealership:
Mr. Reed allow me to apologize for this experience you've described. If it's not too much to ask, would you be able to recall who you spoke to? I would like to investigate this further to ensure things like this do not happen to anyone. Once again, my sincerest apologies for this experience.
Mar 16, 2017
Response from current dealership:
We're glad we were able to be of some assistance. Thank you for taking the time to leave us a review.
Feb 27, 2017
I expressed interest in an Audi A8. Destiny
replied to me within 24 hrs. Unfortunately that
car was not available. When I expressed interest
in another car she said was available, I got no
response. With the comments from others
combined with my experience, I have no
confidence in MAG. I will say though, no one
asked me to visit the dealership to waste my
time. Thanks for not doing that Destiny.
Mar 16, 2017
Response from current dealership:
Mr. Dave thank you for letting us know how we did. I apologize that no one got back to you after your initial contact with us. It is not our intent to ever waste anyone's time. If it isn't too late, please contact me directly at merlexautogroup@gmail.com.
Feb 18, 2017
Some of the reviews on this dealer are so true. No communication with each other. I saw a car that I like at dealer and I called about it talk to thesale man for the next few days I had 4 other sales man me
Two days before I was supposed to go look at the car I called and asked them to email me the carfax the sale man told me that soon as he off the phone with me he will send it. Well three days later and I am still waiting for it to show up. All I could say about this something is not right with this dealer every one can'tbe wrong. P.S shop at your own risk
Feb 22, 2017
Response from current dealership:
Mr. Ryan I apologize for this less than optimal experience you have had with our dealership. If it it is not too much to ask, could you please contact us directly at merlexautogroup@gmail.com so that we may investigate into your inquiry. Thank you in advance.
Feb 18, 2017
Changed price from 25 to 29,000 and still no photo added
Feb 22, 2017
Response from current dealership:
Dear Mr. Chris. Our apologies for this confusion. The listing of $25,000 was a typographical error while our web hosts uploaded the information for that car. That is why the pictures for the vehicle were not uploaded either because our web host was not done making the corrections.
Feb 14, 2017
Too much Overkill call you every day asking you the same thing..... so I changed my mind never went there
Feb 18, 2017
Response from current dealership:
Mr. Kevin we apologize for giving you a bad impression of our dealership. Thank you for letting us know how can improve, we take every review as a learning opportunity and will look to correct this.
Feb 7, 2017
Per the previous reviews, they are advertising cars that are not actually in their inventory. In addition, they have horrible customer service.
Feb 19, 2017
Response from current dealership:
Miss Kathy we regret that you experienced bad customer service. However because we sell a high volume of cars, we have had instances where cars are no longer on our lot yet haven't been taken off our site or marked as sold. We are working to rectify this.
Jan 30, 2017
No communication between sales associates. When I finally had contacted,
I informed the sales person My wife had passed away three weeks ago, it
was a hard task to do, but I needed help with getting the GTS. Sales
person was very disrespectful. He did say his only concern was selling the
car...no compassion what so ever. Stay away from Mike, Owen and Walter.
Feb 19, 2017
Response from current dealership:
This review is simply untrue and unfortunately was not brought down. No one on our staff has dealt with this person and he just happen to name 3 of our staff members who would not be passing off customers to each other.
Feb 19, 2017
Response from current dealership:
We aim to please. Thank you for the review.
Jan 22, 2017
I contracted the dealer told them I was pre approved for a loan ask was the car on the lot that I wanted told them I had a trade in drove for a hour car that wanted wasn't on the lot but I was going to by another but they would not take my trade in their advice is I let my trade in go back as a Repo and they would let me have the car caus I told them I wasn't gonna carry two car notes I would not recommend this place to anyone but it's their choice but they are going to be highly disappointed
Jan 25, 2017
Response from current dealership:
Dear Mr. Dexter,
Though we take the time to listen to each of our customers concerns, we cannot validate your review because the things you have said are simply untrue. At no point in time did we or would we encourage you or anyone to let their vehicles get repossessed. That would ruin a customer's credit and would also not allow for said customer to purchase a vehicle from our lot. In your particular case, we requested that because of the negative equity on your vehicle, that you provide more money for a down payment which you wouldn't agree to. We're sorry that we couldn't come to an agre
More ...
Though we take the time to listen to each of our customers concerns, we cannot validate your review because the things you have said are simply untrue. At no point in time did we or would we encourage you or anyone to let their vehicles get repossessed. That would ruin a customer's credit and would also not allow for said customer to purchase a vehicle from our lot. In your particular case, we requested that because of the negative equity on your vehicle, that you provide more money for a down payment which you wouldn't agree to. We're sorry that we couldn't come to an agre
Jan 19, 2017
Hey Mike was good to go but did not buy a car but Dealer had very nice vehicles the Mercedes they had were excellent.
Feb 19, 2017
Response from current dealership:
We appreciate the kind words Mr. Tony and wish you the best in your car search.
Jan 18, 2017
Prior to going to Merlex Auto Group, I would've believed some of this comments here but it all started before I got to the lot! Walter and his gang made sure all my concerns, questions, statistical information about the 2010 Mercedes Benz S550 was disclosed to me upon request. The transparency with which they cater to me made it easy and remarkably meaningful. I felt like a family! I'm not here saying that the stories here are false or correct; I'm speaking from my personal experiance.
Walter, called early in the morning with an exciting tone telling me that the vehicle that I was looking for was on the lot and it was in immaculate condition! I felt compelled to come on down. However, what did it for me was the fact that he took a genuine interest at why I wanted the S550 and respectfully suggesting that if I wanted a more assertive ride in terms of torque, horsepower, and stability to consider a 2012 CLS550 AMG. I skeptically accepted to look at them both. I had never driven a CLS550 before I didn't know what I didn't know. We made a concrete appointment with my heart on the S550 but fully aware of the new experiance that I had open too; CLS550 AMG.
When I arrived, Walter came to greet me and without wasting my time took me to the S550! He was right it was so beautifully maintain and the deep space black just engulfed the body of the vehicle while simultaneously providing a contrast to the chrome on the widows. It was a graceful and peaceful ride! Don't get me wrong, it blow away my expectation of what driving an S550 was going to be like but when I felt the assertiveness and aggressive roar of the 2012 Mercedes Benz CLS550 AMG; it was different! I felt the same way that I did with the S550 but with CLS550 AMG it just took it further. I had my expectation cosmetically, performance, and customer service not only met but blown outta' the map. I was enamored!
I promptly told, " Walter, I want the CLS550 AMG, what's next?" People you to be clear on your intent, sometime we expect others to assume we want and need something without communicating our needs and being open to some suggestions. I came for an S550 but left with a CLS550 AMG, I communicated that I wanted a lighter vehicle with an aggressive demeanor to it's performance. Walter listen, respectfully suggested, and more importantly I kept my options open! Again, I was clear and Walter reciprocated, I didn't leave anything to assumption and he communicated transparently. It was a comfortable and easy purchase because I knew what I wanted and was correctly nudged on to the right vehicle all it took to buy the CLS 550 AMG was 35 minutes!
Walter then proceeded to invite me to some ham and pineapple pizza on his behalf, I accepted and while the lot boys washed my new car! Walter shared a bit about himself and how the whole family business started. I've always been inspired, motivated, and have found an easy way to relate to people who are honest, ethical, and who approach life with a fighters attitude! I would advice Walter to continue doing what he has been doing, it'll benefit him tremendously over time! Hard work always pays off; no exceptions! Walter is a young smart man with a compelling vision for what expects from himself and simultaneously the unique way with which he approaches his customer is above par.
Feb 18, 2017
Response from current dealership:
We truly appreciate you taking the time to leave us such a great review sir. We wish you the absolute best and God bless!
Jan 17, 2017
Awesome guys got me exactly what I wanted
Feb 19, 2017
Response from current dealership:
It was our pleasure Mr. Omid. Thank you for your patronage.
Yes. Communication over email and telephone. I felt kind of pushy phone
calls. Not satisfied with the management and method of dealing with the
customer.
Jan 25, 2017
Response from current dealership:
Dear Customer,
Thank you for taking the time to let us know about your experience. On behalf of everyone at Merlex Auto Group, we truly apologize for the less than optimal service you received and will work hard to correct it so that it will not happen again.
Thank you for taking the time to let us know about your experience. On behalf of everyone at Merlex Auto Group, we truly apologize for the less than optimal service you received and will work hard to correct it so that it will not happen again.
Dec 31, 2016
One evening I called Merlex Auto Group about a Porsche Cayenne GTS
and was told the vehicle was sold. The next morning and different
employee called and invited me out to see the same Cayenne. When
questioned about the "acurate status" of the vehicle the second sales
person did not definitively provide and answer but invited me in to see
the vehicle. Multiple attempts to contact a Merlex Auto Group
"manager" failed. This prompted me to check out other "reviews" and I
have to admit, my experience with Merlex is consistent with several
other negative reviews pointing out irresponsible if not misleading sales
practices.
Jan 25, 2017
Response from current dealership:
Dear Mr. Bruce,
I am troubled to hear about your experience; it is not the perception we would like you to have of our dealership as it is never our intention to mislead anyone. We consider every review an opportunity to learn and better our service and it is exactly what we will do.
I am troubled to hear about your experience; it is not the perception we would like you to have of our dealership as it is never our intention to mislead anyone. We consider every review an opportunity to learn and better our service and it is exactly what we will do.
Dec 23, 2016
Responsive and attentive.
Feb 19, 2017
Response from current dealership:
Thank you Mark for taking the time to leave us a review.
Dec 22, 2016
The sales representative wasn't knowledgeable about the
vehicle at all. The vehicle had issues and every time I would ask
a question about certain things pertaining to the vehicle, he
would just reply I'm not sure. Needless to say I did not purchase
the vehicle.
Feb 18, 2017
Response from current dealership:
Mr. Jahbari we apologize for your less than optimal experience with our dealership. Would it be possible for you to remember who it is that helped you so that we can investigate?
Dec 4, 2016
Drove a hour and a half to find out that the car we talked about getting magically disappeared and acted as if it wasn't a problem. AND the car they saying they have that they really don't is still up on websites.
Jan 25, 2017
Response from current dealership:
Dear Mr. Wild,
We have a high turnaround rate and always inform potential clients that cars can be driven off the lot at any time. We offer potential clients the opportunity to put deposits for cars they are interested in to avoid this type of experience but clients do not always want to do this. As for our website, we use a third party who brings marks cars as sold but it isn't always up to the second; it may take up to a day to reflect the current inventory.
We have a high turnaround rate and always inform potential clients that cars can be driven off the lot at any time. We offer potential clients the opportunity to put deposits for cars they are interested in to avoid this type of experience but clients do not always want to do this. As for our website, we use a third party who brings marks cars as sold but it isn't always up to the second; it may take up to a day to reflect the current inventory.
Dec 4, 2016
Worst dealer I've ever dealt with .told me car would b ready for test drive so I set appt to drive it drove over n hour to see it n they say they don't have the keys for it an not getting it but jumped right in to sell me car I didn't want ...anyone thinking about going here don't please save ur time and go to reputable place
Jan 25, 2017
Response from current dealership:
Dear Mr. John,
I apologize for this experience that you have detailed. It is not how we aim to treat our customers and we will investigate this matter so that it does not happen again.
I apologize for this experience that you have detailed. It is not how we aim to treat our customers and we will investigate this matter so that it does not happen again.
Feb 19, 2017
Response from current dealership:
Thank you for taking the time to leave us a review. We truly appreciate it.
Nov 9, 2016
Called the dealer to see if the vehicle was still available one hour before arriving and when I got there was told,the car had been sold the day before. Wasted an hour driving there!
Feb 18, 2017
Response from current dealership:
Mr. Timothy we truly apologize for this bad experience. This is something that we take extremely serious and would like to let you know that anything even related to this type of action has been corrected.
Oct 30, 2016
Great customer service
Feb 19, 2017
Response from current dealership:
Thank you Mr. Jeffrey for the kind words.
Oct 26, 2016
Steve Bartley did excellent job... provided honest info c/ condition of car.
Staff were all cordial and respectful.
Buying experience was good, however greater detailing of car prior to delivery would have been appreciated.
Nov 10, 2016
Response from current dealership:
Mr. Anthony thank you for taking the time to leave us a review and especially for letting us know how we can improve. Your suggestion has been duly noted.
Sep 30, 2016
Wonderful customer service
Feb 19, 2017
Response from current dealership:
Thank you Mr. Roman for the kind words!
Sep 15, 2016
They were very helpful and considerate. They did a few things that they didn't have to in order to accommodate my situation. I certainly would recommend them.
Nov 10, 2016
Response from current dealership:
Mr. Michael thank you for the kind words. Customer satisfaction is our main priority and we're happy we were able to help.
Aug 9, 2016
On my first visit, after displaying some experience in purchasing new or used
vehicles and letting them know I wasn't a fool, the vehicle was taken off the
lot when I went back to purchase. They said it had been sent to Lexus for
checking and was not a good vehicle to sell at this time. I left driving the car I
arrived in. In addition, after scheduling my appointment to pick up the
vehicle, the price was raised by $1000.00. The original price listed when I
scheduled my appointment was $35,966.
Aug 10, 2016
Response from current dealership:
Dear Mr. Walter,
Though we appreciate reviews that let us know how we're doing and where we can improve, we cannot learn from reviews that simply are not true. The vehicle you were inquiring about was sold the day after your visit. We offered you an opportunity to put a deposit to hold it for you which you declined. We hope you find the car you're looking for and we wish you the best.
Though we appreciate reviews that let us know how we're doing and where we can improve, we cannot learn from reviews that simply are not true. The vehicle you were inquiring about was sold the day after your visit. We offered you an opportunity to put a deposit to hold it for you which you declined. We hope you find the car you're looking for and we wish you the best.
Aug 8, 2016
Merlex Auto Group are extremely dishonest. This vehicle does not exist on their lot. They tell people that they have certain cars just to bring them for possible business with other vehicles. Its a shame that people will lie in order to get a sale! Its sad that a business in our Arlington area could do that to people. I just wanted the car they advertise and they have never had it. Weeks later a friend responded to the same car and they claimed they had it but they again lied, Merlex does not have this car at all. I will never purchase a vehicle from this company, nor will I recommend any of my friends or relatives to this deceiving company. Stay clear from these people.
Nov 10, 2016
Response from current dealership:
Mr. Bill this is not the perception we want customers to have of our business. We operate with the dignity and respect and do not mislead our customers. Fortunately we sell many cars and the specific car you may have requested was very likely sold between the time you inquired about it and when you actually arrived. Best of luck in your car search.
The salesmen were nice, however very pushy. They insisted on a credit application be filled out before even test driving a car. After test driving the car they pressure you into signing a deal on the car with little discussion. I walked out when they slapped a $1000 dealer documentation fee on top of the asking price with no flexibility whatsoever. They like to play games, be aware.
Aug 10, 2016
Response from current dealership:
Dear Customer,
Thank you for letting us know how you felt about your experience with us. I apologize if you felt pressured, that is never our intention and we will monitor that moving forward. By law we are required to announce in a public area of the dealer that there is a $999 processing fee with no exceptions; it is framed and hangs on the immediate wall when one enters our office. We operate with honesty and transparency and we apologize if you felt otherwise. Best of luck to you.
Thank you for letting us know how you felt about your experience with us. I apologize if you felt pressured, that is never our intention and we will monitor that moving forward. By law we are required to announce in a public area of the dealer that there is a $999 processing fee with no exceptions; it is framed and hangs on the immediate wall when one enters our office. We operate with honesty and transparency and we apologize if you felt otherwise. Best of luck to you.
Aug 4, 2016
The whole went perfect. I found the vehicle that I wanted in its entirety. .Mike, Walter, & Bola made me feel like family. ..the whole staff works wonderful together. ..5 stars
Aug 9, 2016
Response from current dealership:
Mr. Eric thank you for going through the trouble of leaving us a review. We truly do appreciate it and we're glad we were able to provide you with a positive experience.
Jul 29, 2016
Got a response, returned email asking something else and haven't heard back?
Aug 10, 2016
Response from current dealership:
Dear Mr. Melvin,
I do apologize for this miscommunication. If it's not too much to ask, please provide us with another email and so we can respond to your inquiry.
I do apologize for this miscommunication. If it's not too much to ask, please provide us with another email and so we can respond to your inquiry.
Jul 28, 2016
was not a complete auto dealer . would not take a trade in . wanted me to sell my car myself
Aug 10, 2016
Response from current dealership:
Mr. Kent we have policies and procedures in place that dictate trade in's and unfortunately, we could not accept your vehicle. We wish you the best in your car search.
Car is advertised as an AMG but is not. Dealership requires a $5000 non-refundable deposit. Incredible and unheard of in the car industry. Gives all the honest and reputable car dealers a bad rap
Aug 10, 2016
Response from current dealership:
Dear Mr. Walker,
We have a wide selection of AMG vehicles and pride ourselves in running an honest and transparent operation at Merlex Auto Group. If you could please email us so we can investigate what occurred in your visit, we'd appreciate it.
We have a wide selection of AMG vehicles and pride ourselves in running an honest and transparent operation at Merlex Auto Group. If you could please email us so we can investigate what occurred in your visit, we'd appreciate it.
Jul 21, 2016
I had a similar experience to previous posts. I made an apt to do a test
drive. When I arrived, the car was not on the lot. Initially I was told that it
was in the shop. Then I was told that it was still at the auction site. I am
not even sure that they own it. I will never go back.
Aug 10, 2016
Response from current dealership:
Mr. Jack,
Could you please email us with a little more detail about your experience? What you described is not how we operate at Merlex Auto Group and I'd like to investigate further.
Could you please email us with a little more detail about your experience? What you described is not how we operate at Merlex Auto Group and I'd like to investigate further.
Jul 18, 2016
They called me back in a matter of hours. Nice friendly staff. They don't pressure you into buying anything you do not want.
Aug 10, 2016
Response from current dealership:
Thank you Mr. Christopher for the kind words. We appreciate you taking the time to write us a review and tell us how we're doing. Best of luck to you.
Jul 10, 2016
Cars had minor repairs done on site but stated they were accident free. Walked away when salesman told me that he didn't think anyone would notice the repair work.
Jun 29, 2016
Want to come and see this today
Jun 27, 2016
The salesman was very helpful
Jun 23, 2016
Dealer responded promptly. Gave all information needed.
Jun 14, 2016
I bought with another dealer but they responded quickly
Jun 9, 2016
The dealer called quickly and was very kind. We discussed the car and a warranty The dealer offered to check into the cost of a 3 and 5 year, additional cost, warranty and get back with me. There has been no additional call back. They probably sold the car or got busy.
Jun 8, 2016
nice people
Jun 5, 2016
They said come on over which I did, the car was sold already a
week before??? This car still advertising in carcurus now???
May 5, 2016
Very respectful over the phone. Great customer service skills..5 stars in my eyes!!
May 4, 2016
Very good and Javier did a great job, along with everyone at Merlex. We worked out a deal and I walked out driving a very nice used car.
Apr 29, 2016
Guy is nice enough but has lots of vehicles for bait when you call he says that one is not available but here is one for $20,000 more ! Done this on multiple vehicles , same ones are still listed a week after he told me he already sold them . Received two emails a week later telling me they are still available . Has great pictures of nice vehicles ...
Apr 28, 2016
Avoid this dealer,they have no integrety,the advertise for cars with good prices but they dont even have them and they will try to sell you different cars,they just post good pricing to get you in,over the phone i asked very clear if they still have the car and they said yes then i called back asking for the same car they said sold then they called me regarding my online enquiry claiming that the car is in the parking lot, avoid scam dealer
Apr 25, 2016
Great
Apr 25, 2016
Not pleasant. Ladies, make sure to take your mechanic or someone knowledgeable about cars; otherwise, YOU will incur charges that they will claim is not their responsibility. Out-State Buyer, they are not responsible for the vehicle passing your State Inspection. You will be responsible for fixing anything wrong that is found wrong during the inspection.
Apr 1, 2016
their product is not of nice quality and their inventory is no
where near what they have listed!!!
Facility was dusty or recently painted. Poor air quality had to wait outside due to smell that was making me sick. Manager did not have everything ready when we arrived as we were told and the numbers were not the same so we decided to decline. Manager was rude to us, so I would never go back to this place. Very Unprofessional! Luxury cars, hoopty service!
Mar 29, 2016
I called and they were not real responsive. When they finally called me
almost a week later I was no longer interested.
Mar 22, 2016
I didn't contact them as I only browsed
the vehicle.
Mar 12, 2016
Great communication .
Mar 1, 2016
Horrible experience at this stealership.I
purchased a 30k vehicle that still
couldnt pass inspection.Bola and Walter
agreed to have repairs done.After my
purchase,I couldn't get in contact with
them.The guy Bola never got back with
me after stating he would replace the
tires.The guy Walter stated the repairs
are under warranty,until I called the
warranty company and they said they
only replace listed parts on there
contract (which I still havent received
yet).Also the warranty company only
pays 75/hr for labor up to 2k.My vehicle
needed over 5k in repairs.If u can please
stay away from this place and the
headache..
Feb 19, 2016
Dealer contacted me couple of times, but I did not have a chance to set up an appointment
Feb 13, 2016
They were great! Courteous and
kind people!
Feb 12, 2016
Good
Feb 6, 2016
Dealer responded and was
helpful. 3 stars
Feb 3, 2016
Good and prompt response but no deal
was made
Jan 31, 2016
Good customer service
Jan 17, 2016
I received a speedy and courteous callback
Jan 13, 2016
From the second I walked in to the moment I left, the employees and service at this car dealership made me feel as if I was a part of their family from the get go. I flew in from Mobile, Alabama looking for a Porsche Panamera and I was not disappointed. They guided me through the process and the salesman helped me through the whole process with ease. I most definitely would recommend this car dealership for anybody else disregarding the comments that others have made previously. They have my loyalty and Merlex Auto Group I will be back for my next purchase ! (:
Jan 12, 2016
I received a call inviting us and
had a positive experience
Jan 8, 2016
Responsive to my request for information
as I wanted to confirm specific features
on the vehicle.
Dec 23, 2015
Prompt response. Didnt get the car.
Very responsive.
Dec 19, 2015
Car wasn't on lot suppose to be at a shop
getting oil change, if you are selling a car it
should have been ready to show and be on the
lot, drove a hundred miles and could not see or
test drive ,something just don't add up . Not a
good way to do business, I think I will shop
close to home for now on.
Dec 15, 2015
Car not on lot never mentioned this until
I arrived there, disappointed. Seemed a
little interesting.