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Mercedes-Benz of Nashville
About Us
At Mercedes-Benz of Nashville, we stay focused on the things that truly matter: respect, honesty, and integrity. As a result, we have the pleasure of serving the fine people of Middle Tennessee, folks we're proud to call our friends, family, and neighbors, and we wouldn't have it any other way. Located at 630 Bakers Bridge Avenue, Franklin, Tennessee 37067
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Closed Today (Sun)
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630 Bakers Bridge Ave
Franklin, TN 37067
Our Amenities
- Complimentary Coffee
- Free Wi-Fi
- Loaner Vehicles
- Complimentary Valet Services
- Free Car Wash with Service
Service Info
Service Hours
Dealer Reviews
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Salesman was great, but went out to look at the car and it actually had a hole in the body that hadn’t been Bondo yet so that was a real disappointment and I can’t believe that Mercedes would put a car like that on their used car lot!!!!
Nov 7, 2025
Response from current dealership:
Roy,
Thank you for taking the time to leave us this feedback. We would appreciate the opportunity to speak with you directly about this matter. Please reach out to our General Manager at (800) 770-5582 when you have a chance. Thank you, and we look forward to hearing from you.
Thank you for taking the time to leave us this feedback. We would appreciate the opportunity to speak with you directly about this matter. Please reach out to our General Manager at (800) 770-5582 when you have a chance. Thank you, and we look forward to hearing from you.
Very unprofessional and poor communication. I spoke with Josh Epley and Zane’s and told them that I wanted this car checked by my mechanic. The seats were running hot which could have been a costly wiring issue. They confirmed this and even checked to see if I was coming to the scheduled appointment. I confirmed. When I was on my way to pick up the car, I called to give my expected time of arrival. They responded to say they already sold the car. I would have made a trip to the dealership for nothing if I hadn’t called. Please don’t waste your time with this dealership. After reading their reviews, multiple people had the same experience as I did.
Sep 23, 2025
Response from current dealership:
Tasha, Thank you for taking the time to bring your experience to our attention. We regret to hear your experience with our team was anything less than exceptional, and we would appreciate the opportunity to speak with you directly. Please reach out to our General Manager at (800) 770-5582 when you have a chance. Thank you, and we look forward to hearing from you.
Sep 8, 2025
Response from current dealership:
Jamey, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Nashville. We can't wait to see you again, have a great day.
Apr 14, 2025
Response from current dealership:
Thank you for the 5 stars. You were a pleasure to work with you on a Sprinter. We try hard to make you happy. Please let us know if you have any questions. Thanks again.
Mar 10, 2025
Response from current dealership:
Greg, we are so pleased you enjoyed your visit to Mercedes-Benz of Nashville! We hope you have a great day!
Jan 12, 2025
Gary Ramsey best dealer rep ever had, so far!
Jan 15, 2025
Response from current dealership:
Hi there, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Jan 12, 2025
Great people
Jan 25, 2025
Response from current dealership:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Nov 22, 2024
Great communication.
Nov 26, 2024
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!
Mar 10, 2024
Not happy with experience . They try to give you less for trade in . Do not use Kelly blue book . The salesman I felt bad for but he was new .
Mar 14, 2024
Response from current dealership:
Holly, we regret to hear that you had this experience with us. Here at Mercedes-Benz of Nashville, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (800) 770-5582 to discuss ways we can better serve you in the future.
Mar 4, 2024
They were easy to work with made buying a car very easy .
Mar 7, 2024
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Show older dealer reviews 168
Oct 17, 2023
Response from current dealership:
Hello, thank you for taking the time to let us know how we did. We hope you have a great day!
The dealership very quickly responded to my inquiry. However, the dealer that I spoke with was quite rude and not very personable. I expected much better service even though the vehicle I was interested in was no longer available. The dealer referred me to the Audi website rather than working with me to find something to suit my desires.
Oct 11, 2023
Response from current dealership:
Adrienne, I am not sure if you spoke to a teammate here or at one of our sister stores since we share our pre-owned inventory on the same website. Either way, I apologize for any conversation that was anything less than pleasant, professional, and helpful. Please reach out to me directly if you are still in need of a car so that I can do my best to help.
Sep 22, 2023
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Aug 12, 2023
Called and we agreed to meet next week
Aug 16, 2023
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Wonderful experience at this dealership. Professional and accommodating from start to finish and I felt like I walked away with a great deal.
Jul 7, 2023
Response from current dealership:
Mike, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Nashville! If you have any further questions, please give us a call. We're always happy to help!
Jun 11, 2023
Response from current dealership:
David, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dec 14, 2022
Response from current dealership:
Hi Ray, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Trade in was low and nowhere close to kbb or nada. When I told the salesman it was too low he never tried to make a deal. Just let us walk away. Guess they have too much business already.
Aug 26, 2022
Response from current dealership:
Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at (800) 770-5582 at your earliest convenience and we will do our best to resolve this with you.
Aug 13, 2022
Excellent customer service and they reply to my inquiry fast as I expected.
Aug 18, 2022
Response from current dealership:
Hi Harry, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Aug 3, 2022
Response from current dealership:
Angela, we are glad we could help! We look forward to your next visit! Take care!
A great experience with remote purchase.
James and Brigg were extremely helpful and made the process seamless. Car was delivered timely and in perfect condition. Top notch customer service.
Jun 28, 2022
Response from current dealership:
Edward, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Apr 30, 2022
Instant response. Stayed in touch with me and trying to get there!!!
May 6, 2022
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Mar 12, 2022
Great experience here, ultimately we ended up with a dealer closer to home on selection, but every correspondence was great.
Mar 16, 2022
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Quick to respond. This car wasn't available, but was able to order a new one for only a little more!
Feb 18, 2022
Response from current dealership:
Hi Brett, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
Jan 21, 2022
Dealer contacted me the next day 1/15 to inform me that the vehicle was no longer available and tried to upsell me on ordering a new one. If the vehicle is no longer available then why on 1/21 is it STILL listed? I don’t appreciate being baited.
Jan 29, 2022
Response from current dealership:
Hi Mark, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us at (800) 770-5582 when you can so we can address this situation directly. Thank you and have a great day.
My overall experience was A+. I was contacted immediately and was able to give the aforementioned vehicle a test drive. Said vehicle had a sizable ding in the windshield and I was unwilling to pay the price unless repaired.
Jan 21, 2022
Response from current dealership:
Harold, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jan 16, 2022
Dealer responded promptly. Uninterested in vehicle
Jan 19, 2022
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Very prompt and attentive service as well as listing accuracy. Vehicle is overpriced and dealer would not
negotiate one penny. I decided to go another way because I wouldn't purchase a vehicle with no room
for negotiation.
Jan 4, 2022
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Contacted me but no follow up. Sales rep did not respond to text request for a phone call and possible visit to see vehicle.
Dec 16, 2021
Response from current dealership:
We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Please contact us at (800) 770-5582 so we can work with you to make this right.
Nov 24, 2021
Vehicle was already sold but they have
followed up 3 times with similar vehicles
Dec 5, 2021
Response from current dealership:
Stephen, thanks for your praise and kind comments about our team. Thank you so much again for your feedback! We hope you have a great day!
Oct 21, 2021
These people are great. Looking forward to buying this . If it’s still available
Oct 25, 2021
Response from current dealership:
John, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Sep 17, 2021
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Love love love!!! Jan was super amazing and made me feel comfortable driving from Atlanta to Tennesee. I love my car and the hospitality shown by this dealership.....The first person I dealt with was very pushy and tried to get me in the store even after I mentioned I would be coming from Atlanta.
Sep 3, 2021
Response from current dealership:
Kiara, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Nashville. Please don't hesitate to reach out if there's anything additional we can do for you.
Aug 19, 2021
Response from current dealership:
Hi there, thank you so much for taking the time to leave a review for us. We're thrilled we could meet your expectations! We look forward to assisting you in the future, and hope you have an excellent day!
Jul 28, 2021
Response from current dealership:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Our records indicate that the vehicle you requested photos of was already in the process of being sold upon receiving your email. As soon as that deal was finalized, we notified you of such, and asked if there was anything else we could do, including looking for an alternate car. We would still love to assist you if you wish, and we ask that you contact us at (800) 770-5582 at your earliest convenience so we may further assist you in working towards a resolution.
Mercedes-Benz of
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May 28, 2021
My wife and I was just looking , your dealership was very cooperative thank you
May 17, 2021
Excellent, easy transaction.
Apr 23, 2021
Had a problem said they would get back to us never has, twice
Mar 11, 2021
Very attentive and friendly people
Although I did not purchase this car because they said it was not available after my initial inquiry a day later due to 'Not passing their inspection, they kept in touch with me from day 1 trying to get me into a car. I was not approved, but at least he called me back to tell me. I ended up using our savings to purchase a car and although we only had 3k for a down payment, we were able to use savings to pay cash for a vehicle two days after. I ended up getting a car somewhere else for $13,000 cash , $3000 of it tax refund and more money we were saving.
They contacted me immediately. Kept me updated on price changes. The car was in excellent condition, we agreed on a value and drove away the same day. They are even arranging for tags and taxes in my home state. Price was comparable to others I saw on my trip in. But the condition of the car was much beyond the others.
Jan 23, 2021
They were very accommodating and friendly!
Oct 28, 2020
We spoke on the phone several times. also by email and text.
Oct 11, 2020
Great service! Thanks Adam
Oct 8, 2020
I would recommend them, and would be happy to deal with them again. I did not purchase the truck from them. they wre very professional about the whole experience.
Oct 1, 2020
Response from current dealership:
Hi Rosary, we are very happy to have provided you with such a positive experience!
Aug 19, 2020
Response from current dealership:
Tim, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Aug 17, 2020
Response from current dealership:
Hi Josie, we are very happy to have provided you with such a positive experience!
Aug 14, 2020
Great experience everyone was a class act. The most stress free car buying experience in a while.
Aug 17, 2020
Response from current dealership:
Lonnie, thank you for your kind words and this wonderful review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Nashville!
Aug 6, 2020
Received a response. They were friendly.
Aug 10, 2020
Response from current dealership:
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Jul 9, 2020
Salesperson was very helpful.
Jul 16, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Jul 2, 2020
Very helpful and polite,really a good experience
Jul 8, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Delayed in responding. He contacted me about purchasing the vehicle; however, it was already under contract. When I asked about whether the car was still available since it was no longer available on CarGurus, he stated that it was removed because someone is considering buying it, but it’s still available.
Jun 14, 2020
Very prompt response
Jun 17, 2020
Response from current dealership:
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
May 20, 2020
He will call me in hour. We will describe my experience at that time. His was response was very quick to my call.
May 12, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
The Dealership and Evan were AMAZING but after I got dropped off there after being pre-approved by Westlake Financial theychanged the terms of my loan. The dealership worked for 4 hours trying to get me the same or better deal but to no avail! Finally before closing Evan offered to drive me home to another state because I was stranded! The trip would have taken him about 3 hours round trip and I was so grat
Apr 27, 2020
Response from current dealership:
Dave, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Nashville. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Management and sales associate David was great to work with. I purchased a used vehicle from Mercedes Benz of Nashville. I drove 3 hours from Alabama the vehicle was sitting up front at the dealership waiting on my arrival. It was a cash deal, they didn't have the title on the premises and required me to call and insure the vehicle before I could pay for it.. being it was gonna be payed for didn't see that being their responsibility...the vehicle was only washed and vacuumed. Wasn't front line ready and that was somewhat of a letdown..but the dealership was professional during the business transaction.. Thanks, Shawn.
Mar 18, 2020
Response from current dealership:
Shawn, thank you for your review; we are happy to pass along your comments to the team here at Mercedes-Benz of Nashville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mar 11, 2020
Response from current dealership:
Hi Jacqueline, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Feb 17, 2020
They did a good job. But the car sold before I could buy it
Feb 25, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
This was the most distasteful experience I’ve had searching for a vehicle. I contacted dealership on a Monday received email confirming my appointment to test drive the car on Saturday only to get to dealership and was told someone had called over the phone put a $500 non refundable deposit which was never mentioned to me to hold the car. I’m at a loss on how that would happen in that short time from dealership opening at 9:00am and me arriving at my scheduled appointment at 10:00am. I have contacted general manager of dealership same day but have yet to receive an acknowledgment. Needless to say I’ll never visit nor recommend this dealership again!!!
Feb 28, 2020
Response from current dealership:
Hi there, we're disappointed to hear of the negative experience you had at our location. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future.
Dec 4, 2019
Didn’t buy but good customer relations.
Feb 25, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Dec 4, 2019
I contacted the dealer, they responded within a few minutes with helpful information!
Feb 25, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Dealer contacted me quickly, even before car gurus sent me the confirmation email about my contact message. However this vehicle is unavailable.
Oct 30, 2019
Response from current dealership:
Hello Guru1chsb, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oct 15, 2019
Response from current dealership:
Guru1g376, we are glad we could help!
Sep 24, 2019
They had sold the vehicle after I set an appointment. Not impressed with the service.
Feb 25, 2020
Response from current dealership:
Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.
I ended up purchasing a different car, but service was excellent. Very relaxing, no pushy salesman and super accommodating. Best car buying experience I have ever had. Would definitely buy from this dealership again. Five stars!
Sep 12, 2019
Response from current dealership:
Guru15sr7, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Nashville. We hope to see you soon!
Sep 3, 2019
It was kind of them to contact me back. unfortunately the car was Sold. i would like to
buy one like that with low mileage
Feb 25, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Did not have a good experience with this dealer. I called the day a car was listed and said I was interested in coming to see it that day. The salesperson told me I couldn’t come that day, that it wasn’t ready to be shown because it still has to go through their inspection. He said he would call me the next day when it would be ready to be seen. Next morning, the salesman doesn’t even have the decency to call me, but rather texts me to tell me the car was sold the evening before. Not the customer service experience that will get customers to reach back out.
Aug 28, 2019
Response from current dealership:
We are disappointed to hear that you did not have a more positive experience with us at Mercedes-Benz of Nashville. We would like the opportunity to make this up to you. Please contact our Sales Manager, Kirt Kuhn, at (615)944-2224 so we can make your experience a positive one.
Communication was quick and follow-up was consistent. Unfortunately the vehicle sold before I could make it to the dealership.
Aug 16, 2019
Response from current dealership:
Hi Gurux92w9, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future.
Best wishes,
Mercedes-Benz of Nashville
Best wishes,
Mercedes-Benz of Nashville
Jul 23, 2019
Dealership was helpful as a whole. Took care of all issues before and after delivery. As a Salesperson Jan Crick
was wonderful. Only downsides from my point of view was they did not seem to understand how to handle a title
and tag transfer on a cash deal. We were disappointed that from a Mercedes-Benz dealership our vehicle was not
delivered with a full tank of gas. Other than that, love the car and the experience.
Feb 25, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Jul 13, 2019
The salesman and staff at the dealership in Franklin was the best. Our experience was fantastic. So helpful and my wife and I felt we got a fair deal and are so pleased with our used Mercedes Benz.
Feb 25, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Jul 11, 2019
Response from current dealership:
Hello, we are so sorry to hear that you had a negative experience with us. If you would like to discuss this in more detail, please reach out to our GM, Chris Cull, at 615-742-8000. Thank you and have a great day.
May 28, 2019
Replied back right away
Feb 25, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
May 22, 2019
I never dealt directly with a sales
person. However, the person whom I
corresponded with was very
professional and didn't slack in
there communication.
Feb 25, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
May 21, 2019
Response from current dealership:
Thank you for the great review. Let us know if there is anything else that we can do for you. Have a fantastic day!
May 16, 2019
Overall it was a good experience.
Feb 25, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
May 2, 2019
They were quick to email me back.
The store was very clean.
The vehicle looked exactly like the picture and was clean and ready for a test drive.
The staff was very friendly and knowledgeable on the cars they were selling. They were not pushy, they let us take our time inspecting the car. I would definitely recommend them to a friend.
Feb 25, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Apr 9, 2019
I haven’t got to get up there yet because of illness but they even offered to drive it down to my home.. ya can’t ask for better than that.
Feb 25, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Apr 15, 2019
Response from current dealership:
Hello Gurulyhbc, we appreciate you taking the time to leave us this feedback. We're looking forward to your next visit with us!
Mar 28, 2019
Car was sold but called me asap
Feb 25, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Mar 27, 2019
Response from current dealership:
Gordawg84, thanks for your praise and kind comments about our team.
Mar 12, 2019
Response from current dealership:
Hi Jenniferrdoty, thank you so much for your positive comments about Mercedes-Benz of Nashville! We look forward to your next visit! Take care!
Jan 6, 2019
When I test drove my car I fell in
love. It was a VERY long day at the
dealership. I was told the Mercedes
Me app was no cost only to find out
after reading some info when I got
home it’s just a trial so this will be
addressed with Mercedes on
Monday. Unsure of my actual rating
at this point as some things have
got to be addressed. Addressed
some issues I had on Tuesday. Both
Jim my salesman and Kirk were
very helpful. So far so good.
Feb 25, 2020
Response from current dealership:
Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.
Dec 27, 2018
Great customer service. Excellence overall experience.
Apr 29, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Dec 25, 2018
Quick to respond and follow-up messages.
Apr 29, 2019
Response from current dealership:
Edris, we really appreciate your positive review!
Apr 29, 2019
Response from current dealership:
Gurutx4b8, thank you so much for your high rating!
They posted the car and said they would
sell to me and then changed their mind and
sold the car to their employee instead. Car
is still posted but not available.
Apr 29, 2019
Response from current dealership:
We regret to hear of this experience. We value each of our customers and we hate that this was not evident in your visit with us. If you would like to discuss this in more detail, please give us a call at the store.
Dec 3, 2018
Yes the dealership was quick to respond back to me. The car I wanted was no longer available but they were more than happy to help me with any vehicle I would like to see in their inventory.
Apr 29, 2019
Response from current dealership:
Hi Rp, thank you so much for your positive comments about Mercedes-Benz of Nashville!
Salesperson was supposed to send me service records for car I
purchased, also paint work was not disclosed. I have had no
response from anyone at the dealership. I guess I just expected a
Mercedes dealership to have higher standards.
Apr 29, 2019
Response from current dealership:
We are so sorry to hear that you had a negative experience with us. This is never how we want our customers to feel. If you would like to discuss this in more detail, please reach out to us at the store.
Nov 21, 2018
Very responsive to my inquires and questions. Great web site for car shopping.
Apr 29, 2019
Response from current dealership:
Dave, we are glad we could help! Thank you, and have a fantastic day!
Nov 15, 2018
They have been amazing
Apr 29, 2019
Response from current dealership:
Arnold, we really appreciate your positive review!
Nov 11, 2018
Positive
Apr 29, 2019
Response from current dealership:
Mia, thank you for the high star rating!
Spoke to dealer, went back and forth on price and we were able to make a deal. Great service, Nice People.
Apr 29, 2019
Response from current dealership:
Hi Nick, we are very happy to have provided you with such a positive experience!
Nov 7, 2018
They were very professional.. Genuine and just plain ole fantastic they help me purchase my first car!!! When other dealerships turned me down they saved the day... forever greatful..
Apr 29, 2019
Response from current dealership:
Tiffany, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Nashville. Have a great day!
Apr 29, 2019
Response from current dealership:
Kylehavlin, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Nashville!
Oct 7, 2018
My sales person Patrick was outstanding. This was my best car buying experience. I reaaly appreciate how they valued my time and didnt have me there for hours.
Apr 29, 2019
Response from current dealership:
Hi Rodney, thank you so much for your positive comments about Mercedes-Benz of Nashville!
The vehicle was as advertised and Patrick Simms dealt with me in an honest and very professional manner.
Apr 29, 2019
Response from current dealership:
Hi Randy! We're so happy we were able to help you out!
Sep 20, 2018
Excellent...bought my car there. Evan was very helpful in making the
deal...communicating timely and getting the car prepped etc.
Apr 29, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Sep 12, 2018
Was very pleasurable even though I love the Range Rover. Decided on a GL 450
Apr 29, 2019
Response from current dealership:
Hello Richard, we appreciate you taking the time to leave us this feedback!
Sep 5, 2018
Great communication. Car didn’t have all the options I’m looking for.
Apr 29, 2019
Response from current dealership:
Hello David, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
Apr 29, 2019
Response from current dealership:
Guruv4q7n, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.
Aug 12, 2018
He got right back to me the next day
Apr 29, 2019
Response from current dealership:
David, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Nashville. We look forward to your next visit! Take care!
Apr 29, 2019
Response from current dealership:
Shawnao, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Nashville! We are always more than happy to assist you if anything else comes up. Take care!
Aug 3, 2018
This is the dealership I normally use. They are extremely competent and professional in all areas from service to sales. I would highly recommend Mercedes-Benz of Nashville.
Apr 29, 2019
Response from current dealership:
Robert, we are glad we could help! We look forward to your next visit! Take care!
Apr 29, 2019
Response from current dealership:
Hi Guruygftw, we are very happy to have provided you with such a positive experience!
Jul 27, 2018
Answered all questions.
Apr 29, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Apr 29, 2019
Response from current dealership:
Shirleen, we are glad we could help!
Jul 22, 2018
I asked a few questions during initial contact and then called to set up a test drive. When we got there, the vehicle had just been detailed and was right outside the front door. We took it for a test drive and TJ answered all of our questions and he was not pushy at all. We ended up buying the vehicle. Top notch dealership. Highly recommend.
Apr 29, 2019
Response from current dealership:
Alex, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Nashville!
Jul 16, 2018
The best car buying experience ever! Sales manager, Alice, was phenomenal! Great personality, easy to deal with and most of all wanted to sell a car!!! Patrick, my direct salesman, was awesome as well! We negotiated and I walked out with my car! Great people to do business with!
Apr 29, 2019
Response from current dealership:
Mary, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Nashville!
Apr 29, 2019
Response from current dealership:
Hi Wilson1221! We're so happy we were able to help you out!
Apr 29, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us!
Inquired about car but it had already sold. Two weeks later and it’s atill showing as available for purchase
Apr 29, 2019
Response from current dealership:
We hate to see negative reviews like this. We pride ourselves on customer satisfaction and we hate that that was not apparent in your visit. If you would like to discuss this further, please reach out to us at the store.
Jun 14, 2018
Wonderful Experience, response was very quick, we made an appointment
and I got to test drive the next day.
Apr 29, 2019
Response from current dealership:
Matthew, thank you for your kind words and this wonderful review!
Jun 7, 2018
As with almost all other dealers, the initial response is always quick. It is what follows that matters. My inquiry got tossed around with several persons sending emails asking if I had questions, wanted to take a test drive etc., but when I sent questions, I got NO answers. So I have stopped dealing with this dealership
Apr 29, 2019
Response from current dealership:
We're so sorry that your experience with us was not a more positive one. If you would like to discuss this in more detail, please reach out to us at the store.
May 31, 2018
Very professional and helpful.
Feb 27, 2020
Response from current dealership:
Hi Nalini, we are very happy to have provided you with such a positive experience!
Apr 30, 2018
Great overall experience. Josiah and Cody were easy to work with, very helpful, polite and respectful.
Apr 29, 2019
Response from current dealership:
Quincy, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Nashville! We look forward to your next visit! Take care!
Apr 10, 2018
Great follow up and quick response
Apr 25, 2018
Response from current dealership:
Shan, we are so happy to read such a great review about Mercedes-Benz of Nashville!
Apr 5, 2018
Great
Apr 25, 2018
Response from current dealership:
Douglas, we really appreciate your positive review!
Apr 2, 2018
Prompt response
Apr 25, 2018
Response from current dealership:
Rexa, we are glad we could help!
Mar 26, 2018
Mercedes-Benz of Nashville (in Franklin) was just super.
We purchased a slightly used Chevy Cruze from a Mercedes dealership and
they treated us like we were purchasing a new, higher priced Mercedes.
We would most definitely return to this dealership when we look for another
vehicle, no matter what the make or model.
Mar 29, 2018
Response from current dealership:
Denise, we are so happy to read such a great review about Mercedes-Benz of Nashville! If there is ever anything else we can do for you, please do not hesitate to give us a call or stop by! Have a wonderful day!
Mar 24, 2018
They were quick to respond and answer my questions. The car sold very quick,but they have been working to o find me something to fit my needs. Highly Recommend doing business with Mercedes of Nashville
Mar 29, 2018
Response from current dealership:
Hi Christy, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future.
Best wishes,
Mercedes-Benz of Nashville
Best wishes,
Mercedes-Benz of Nashville
Mar 29, 2018
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Mar 20, 2018
Excellent!
Mar 29, 2018
Response from current dealership:
Hi Aaron, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Treated us like gold!! Called ahead truck was pulled up and ready. Isabella was the best. You would of thought we were buying a top of the line Mercedes. Everyone there was exceptional. A+ rating!!!!!!
Mar 15, 2018
Response from current dealership:
Dirty_dog, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Nashville. Have a great day!
Mar 9, 2018
great experience!
Mar 15, 2018
Response from current dealership:
Jackie, we really appreciate your positive review! Have a great day!
Truck I had inquired about was already sold. They promptly contacted me back with a no-pressure email.
Mar 30, 2018
Response from current dealership:
Rdracer48, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Dealer and Sales Rep. TJ were very courteous and helpful. I just decided to find a vehicle in my city to avoid travel.
Feb 22, 2018
Response from current dealership:
Lawrence, we are so pleased you enjoyed your visit to Mercedes-Benz of Nashville! Your feedback means a lot to us, and we'll be sure to encourage our team to keep up the good work. Have a great day, and feel free to stop by anytime!
Visit started off bad, I had scheduled to see 2 cars and was assigned a salesman, only to arrive the next day and find out it was his day off, and one of the cars had been transferred to another dealer. After some scrambling, Cody did exactly what I wanted him to do, showed me the cars, answered questions, and was a big help but no pressure. If I do buy from there, it will be from Cody.
Jan 30, 2018
Response from current dealership:
Amandaoob, thank you so much for the positive review! We apologize for the mix up and we are glad we fixed it in a timely manner. Please don't hesitate to reach out if there's anything additional we can do for you.
-Your MB of Nashville
-Your MB of Nashville
Jan 18, 2018
Response from current dealership:
Thanks for your kind review and rating, we are so glad that you had a 5-star visit!
Standard Dealer service - I was not provided a out the door price; so, I
purchased from a dealer that would.
Feb 28, 2018
Response from current dealership:
Thanks for taking the time to leave your review. We are sorry to hear that you didn't have the best experience possible but we assure you that we are here to take care of you. Please let us know if we can ever help in the future! Have a great day!
Jan 10, 2018
One of the best car buying experiences I have ever had! Thanks Jim Sheridan! We are very happy!
Jan 13, 2018
Response from current dealership:
Dewayne, reviews like this give us motivation and help us ensure we provide high-quality care. Thanks again for the recommendation, and have an amazing day!
-The Team at Mercedes-Benz of Nashville
-The Team at Mercedes-Benz of Nashville
Jan 9, 2018
No issue - car was already sold by the time we made contact.
Jan 21, 2018
Response from current dealership:
Hello Ian, thank you; we appreciate your feedback!
Jan 7, 2018
Great response time and staff!
Jan 21, 2018
Response from current dealership:
Hello Elizaann, thank you; we appreciate your feedback!
Nov 4, 2017
Very quick to respond and extremely helpful! They answered all of my questions without hesitation. Very good buying experience. Everyone at the dealership is extremely nice. Made for a wonderful buying experience.
Nov 7, 2017
Response from current dealership:
Jessica, we are so pleased you enjoyed your visit to Mercedes-Benz of Nashville! Your feedback means a lot to us, and we'll be sure to encourage our team to keep up the good work. We hope you have a great day, and look forward to working with you again in the future!
Nov 3, 2017
Responded promptly.
Nov 7, 2017
Response from current dealership:
Benjamin, thank you so much for the positive review! Your feedback means a lot to us at Mercedez-Benz of Nashville, and we'll encourage our team to keep up the good work. Have a wonderful day, and feel free to stop by anytime!
Emailed them about a car quick response, but I didn’t buy, I’m still looking around for the best deal
Oct 22, 2017
Response from current dealership:
Hello Buyme1205, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Oct 17, 2017
The staff were welcoming but not pushy. My salesperson, Isabella Ordiway, was very professional and considerate. My experience with Finance Manager Kirk Kuhn was great. He offered several options for financing and explained each in detail. My most memorable moment, Kirt said, “Welcome to the family.”
Oct 20, 2017
Response from current dealership:
Amaryllis, we are so glad to have you as part of the Mercedes-Benz of Nashville Family! Thanks for giving us the opportunity to work with you and we look forward to seeing you back for all of your servicing needs! Have a great day!
Oct 12, 2017
Sales people very nice. Car a little over priced I feel. Haven't made a buying decision yet
Feb 27, 2020
Response from current dealership:
Ray, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future.
Best wishes,
Mercedes-Benz of Nashville
Best wishes,
Mercedes-Benz of Nashville
Oct 8, 2017
Great
Oct 20, 2017
Response from current dealership:
Thanks for your 5-star rating, we appreciate it!
Sep 25, 2017
Great business. Good customer service. I would definitely do business with this dealership again.
Sep 21, 2017
Mercedes-Benz of Nashville did contact me and said they needed to check if the vehicle I was interested in was still available and they would let me know. I never heard back from them.
Oct 17, 2017
Response from current dealership:
Hi Jeff, we are sorry to hear about the issues you are having getting in touch with our sales team. Our GM, Harold Hamilton, would love the opportunity to speak with you directly and get the information you need. Please reach out to Harold directly at 615-742-8000.
Sep 13, 2017
Response from current dealership:
Thanks for leaving us this kind rating! We hope to make it a full 5-star experience on your next visit!
Great sells woman just didn't have time to go look at car been working 12hours a day 7days a week
Jul 30, 2017
Response from current dealership:
Jamal, thanks for your 5-star rating! Let us know when you're ready to take a look and we'll be ready for you!
Jan was great to work with and made the experience of buying a car easy. Would highly recommend this dealership.
Jul 21, 2017
Response from current dealership:
Thanks for the kind feedback. Glad to hear!
Jul 8, 2017
I did contact the dealer about this car, and they responded immediately
telling me they would check on it's availability. After that I continued to get
emails daily about all kinds of other stuff I was not interested in. Still never
found out if that car was available. So I will look only at local cars from now
on.
Jul 19, 2017
Response from current dealership:
Ross, thanks for sharing your feedback. We're sorry to hear about your situation and wish to make your next experience better. Please reach out to our GM, Harold Hamilton at 615-742-8000 so we can best assist you in your vehicle needs. Thank you, Ross
Jun 29, 2017
Fast response!
Honest, friendly
and professional!
A pleasure to deal
with!
Jul 19, 2017
Response from current dealership:
Tom, thank you for sharing your great rating! A pleasure doing business with you!
Jun 17, 2017
Wyndall the salesman did a great job in showing us the car. He when over everything in great detail. All of are questions was answered. He was friendly and helpful.
Jul 13, 2017
Response from current dealership:
Kevin, thanks for the great review and rating!
Jun 14, 2017
Very responsive and a pleasure to deal with. I believe I worked with Joe and Brad.
Jul 13, 2017
Response from current dealership:
Brad, thanks for the stellar feedback and 5-star rating!
Apr 29, 2017
Excellent car buying experience
Apr 24, 2017
High level of service.
Mar 30, 2017
Good contact and seller
Feb 17, 2017
I had a great experience at Mercedes Benz of Nashville. I worked with Jim Sheraton and he was very helpful and wasn't pushy at all. He answered all my questions and gave a detailed description of the Escalade I was buying. I live 2 hours away and it was nice to hear about the condition before I got there. Mercedes Benz of Nashville matched my local bank's financing rate/terms and the sales staff were all first class people. It was the easiest car transaction I've ever experienced. I'll for sure buy from them again
Oct 14, 2016
Eager to do business. Very nice and friendly
Sep 24, 2016
Stayed in contact. Offered info really quick. Loved the price
Aug 13, 2016
Very pleasant people and lots of automotive eye candy. And very pleased with their financial decisions.
Mar 21, 2013
Good
Feb 12, 2013
great
Nov 24, 2012
Quick response
Oct 30, 2012
The salesman I delt with was great. HE sent all the infor I ask his for. Like a CarFax and moredetails on the T bird I bought form them. There was no hassle at all. I told him what I would do and he talked with his manager and that was it. Great experience.
Jul 8, 2012
Extremely fair pricing and excellent customer service.