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Magic Auto Sales
About Us
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Today 10:00 AM - 8:00 PM (Open now)
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407-409 US Route 46 E
Little Ferry, NJ 07643
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Nov 17, 2025
Fast response... Answered all questions
I seen a vehicle that I wanted to purchase on CarGurus , I searched several websites for the vehicle I wanted. I found the vehicle I wanted at Magic Auto Sales , I made an appointment with Sam (salesman) this was very incompetent he had no car knowledge at all , little he would have known he did not have a clue. The vehicle is pre- owned so I knew that there would be dings and scratches but Sam presented the vehicle as if it were new , he hid other damages that I did not have a chance to see because he opened the doors himself preventing me from seeing the damage. Also there was a tire sensor on the drivers side for the front and rear tires which I did not see during the test drive. I tried putting air in the tires but the tire sensor stayed on.
The next day when I tried calling Sam he would not except my calls and or texts. Sam is the worst salesman I have ever come across he is a snake . I did not finance the vehicle and just for that reason alone I should have been treated better!
Sep 11, 2025
Just good
Jul 24, 2025
Good services and great people
Magic auto sales worked out perfect for me. Saw the car on cargurus contacted the dealer within a hour test drive prepped and ready to go.
Approximately 3 hours later drove away with a great bargain after financial department worked on finding me the lowest rate possible.
Will return and will recommend.
Jan 3, 2025
Overall great experience with responding just couldn’t get someone there to look at car for me as I was an out of state buyer and it was the holidays so catching a flight was next to impossible and weather for driving was not good either. So not meant to be. Shame..
Dec 16, 2024
Fabulous. I would highly recommend. I had a delay due to health and they reached and updated me the whole time. Contact was super and prices reasonable. I will log them for future as well.
Dec 5, 2024
Professional and caring
This dealership is far below standard . I purchase a xc60 from them . And the car had a massive oil leak . I was told they would take care of the oil leak and deliver the vehicle to me . But they gave me the total reach around . I would not advise any one to purchase any vehicle from them
Nov 29, 2024
Highly recommend! I got a 2011 Honda Accord, and my only issue was a plastic piece on the bottom that came loose. They quickly resolved it with no hassle. Edward was my salesman, and he made the process quick and convenient for me while also being very detailed. He went above and beyond to make sure I left with exactly what I wanted. I love my car, thank you guys!
Nov 24, 2024
I would like to thank Isaac for the incredibly nice service he provided. He had no issues showing me over 5 cars to make sure I made the perfect selection. Will definitely be recommending to family and friends.
Nov 23, 2024
The only problem was they didnât have the title yet and I wasnât going to
drive 2 hours and not be able to drive it back.
At least they told me that before I made the trip.
Very friendly.
Nov 14, 2024
I was interested in two different vehicles and ended up buying another vehicle from their lot I am so happy that I found my dream car. It was my first car and the process was super fast. Thank you for all
I inquired about a vehicle of interest…I could not get to the dealership for a week so the salesperson told me to put a deposit down until I could get there.. I gave him the cc info and he never charged my card… I then realized the reason.. The car price increased I was told they would honor the original price..They would not do that so I will not do business with them or recommend them!
Aug 31, 2024
Very attentive
Responded immediately to my inquiry
Aug 19, 2024
Dealership was terrible. Called and they kept saying we would receive a call back instead of letting us talk to a sales rep. Finally when we did talk, he didn’t have answers to the questions we asked. Later, we found out the listing for the car was wrong about it having a sunroof and the Bluetooth microphone didn’t work. They also wanted a couple thousand extra for dealership fees. We closed a deal with them and I drove 3.5 hours to go get the car and they had failed to mention that it was a smokers car and that it had interior damage after I had specifically asked them if there was interior or exterior damage. I also asked if there was any mechanical issues and he responded with no, but when I got there, the Bluetooth didn’t work properly. When I went for a test drive the guy sat in the back and watched videos on his phone instead of talking to me about the vehicle. Altogether, very unprofessional and a big disappointment. Big waste of time.
Dealer contacted me a bit later than the fastest responders but it was reasonable. They followed
up, offered a gas card for coming in, and generally made a good attempt to sell. I had
proceeded close to buying with another dealer, so I let them know but kept them in mind. I did
not purchase from them but would certainly say âas advertisedâ attempt at sales and would
consider them again.
Went to go look at the red 12 Dodge Charger. The price went from $12,499 to $17,800 with fees! Charging the same fee twice but wording it differently. Car has damaged driver rocker panel. The valve covers are leaking oil. Manifold gaskets need replacement. Also leaking. It needs brakes. Both pads and rotors. Big scratches and dents. The car is worth $8,000.00 after you get the repairs. It drove nice. Looked nice but not for the asking price. Ran my credit and messed up my application. I needed a a co signer. I even took $8,000 in cash. Good luck selling it.
Aug 3, 2024
Went above and beyond to help!
Jul 28, 2024
Felix was very helpful
Jul 22, 2024
Dealer raise the price by $2,000. 1hr are I left. Told them I would pay cash. I was told there was a price reduction. And it ended that day. So I said no thanks. I found something else.
Jun 22, 2024
The dealer responded promptly from my inquiries
I brought this yesterday I test drove it and I heard a rattling noise I was told by the salesman that it nothing but a loose rack. The next day I decided to purchase it figuring it was no big deal. When I took it to the Volkswagen dealership they told me it's a cracked coil and it would cost me $1200. Lying isn't good business only reason for two.stats is that nothing else was wrong with the vehicle
Apr 25, 2024
Good communication and hassle free.
Good experience overall.
Show older dealer reviews 301
Be awre they would charge you $3000 dealer fees on top of the advertised price. Horrible I called about this vehicle on the phone was told the price and told vehicle was available. When I got there had to wait one hour because the vehicle was in different lot and when I sat down with the sale man was told that price advertised was for cash sale only and that there was a $ 3000 dealer fee
Sep 27, 2023
Dealer responded, followed up, and had my specific questions answered. That’s more than I can say about the 15-20+ dealerships I’ve spoken with over the last six months. Thanks again!
Aug 21, 2023
Dealer was very responsive. The salesman was very helpful and the experience was great!
Almost purchased the vehicle, but the deal prep fee was quite high and credit card surcharge made a good deal become a not-so-good deal.
Very happy with the salesperson. Had to wait too long for a manager to tell us they wouldn't wave the surcharge and moved on. But, had the
manager been able to negotiate a bit would have purchased the car. Was interested in another car but found the air conditioning wasn't
working, was told I'd have to put down a $500 deposit (advertised a non-refundable) to get it working and told air-conditioning wasn't covered
under warranty - so that was a no-go. I guess they're doing well, though, since they didn't have a problem letting me walk out empty handed.
Jul 11, 2023
Great. I purchased this car.
Ridiculous dealer fees. Price shown is not the actual
price add a couple thousand like 5 or 6. I wouldn't
recommend. The person that negotiated the price
was in this upstairs room away from everyone else.
Tried to explain that they would need 3k as a down
payment instead of one and the price after all their
additions was at 16k instead of the advertised 11k.
Not upfront at all classic bait and switch.
May 27, 2023
They obviously are not serious about making sales. They tell you to submit a credit app and finance manager will reach out in 1-2 days I was calling for over a week to follow up on it but kept being told that I would receive a call when they review it. Finally ended up telling them to forget about it because they are just wasting my time at this point. Now I understand why they have so many bad reviews it’s not for no reason, stay away from this dealer.
Apr 12, 2023
Emin was my salesman, he was very nice and friendly. I got a good vibe from the start. I had an overall good experience, I would recommend Magic Auto Sales.
Jan 21, 2023
Got right back to me
They call you and call you and you can’t respond then when you call them back they say they’ll call you back and they don’t on the same day then when they do call you back they don’t wanna work with you for someone that has to travel far to this dealership It’s too much of a hassle. I felt with many dealerships on trade-ins where they don’t even care about the trade-in they’ll give what you’re asking for just so they can make a sell this place they want you there in person and there’s no guarantees of what you will get , I like convenience it’s a new day and age technology isn’t used very effectively with this dealership. I told him to take me off the list.
I saw the car immediately called to put a deposit. Seeing I’m a 5hour drive to jersey. They said they don’t take deposits only in person. I said how do you show cars out of state and say hey you have to hope it’s here when you get here. Got there there in less that 24 hours. I had salesman Christopher I let him know they have to fix the tire that had a gash in it (wish I took a picture) and then we’ll be good cause I’m driving it home (again 5hours away) I have to be safe. He said sure no problem I said cool I sent info to my bank they started the process and was about to send them a check for the car. Something told me to call them and make sure he fixed the tire. He said “oh there’s nothin I can do about that” I immediately said “I don’t think your manager wants to hear you lost a $10,000 sale due to not replacing a $50 tire!” Needless to say I didn’t get the car. I called back trying to speak with the manager and the women refused to put him on. Cars been sitting now 113+ days
Nov 6, 2022
They are good people to talk to and they will help you all the way to get you're dream car.
Sep 12, 2022
Horrible experience. I called 3 times explaining that I am coming from CT - a 2 hour drive - if the car was still available. On arrival, I was speaking to a desk lady, that I wanted to finance. In which she said that, if I wanted to finance the price will actually be about $10,955 which was misleading in price from them. After checking out the car, going for a drive, I finally wanted to discuss about price. Mind you, this whole entire time I have been mentioning I’m from CT. When it wa time to talk about price, the lady told me “oh I’m sorry to mention, we do not do financing for people from CT, we only take cash”. What type of car dealer is this. Worst dealer ever. So there I left, back on my 2 hour journey home, carless.
Jul 29, 2022
Good company
Jul 14, 2022
We were shopping for my son’s first car. Found a beautiful BMW at a great price! Everyone was very helpful. I will definitely be back to purchase something in the near future! Highly recommend Magic Auto Sales! ☺️
Jun 22, 2022
I literally showed up on the lot after 3 days of texting and couldnât get the attention of anyone
there.
The condition of the car was extremely and intentionally misrepresented in the online listing. The
car was severely damaged in ways that were shot around in the pictures and that became
immediately obvious when standing next to it. A price that seemed reasonable online was clearly
an attempt to take advantage of a customer when the car was examined in person.
Several hours of my time were wasted. And no on on the lot even bothered to talk to me after I
spent an hour driving there. I was lucky that it was so obvious that the listing was intentionally
misrepresentative.
May 17, 2022
Good experience
Sent several inquiries, got a reply that a dealer would contact me. They never did. I
followed up several times by email with no response. I then called and got someone
who texted me the carfax. I looked it over and replied that I would like to look at the car
again no response till I sent several e-mails texts, then called. The car was not anything
like represented, battery dead, front end damage (scrapes, chips and scratches)
obviously a minor accident that was not reported or disclosed. Upon asking I was told it
was "normal for a used car" The top did not work and I was told that they were going to
send it to a VW dealership to be fixed and they would contact me when it was done.
The next thing I see is a sold sign on the listing. DONT WASTE YOUR TIME
Apr 20, 2022
Response from current dealership:
Hi Karen,
We are really surprised to see this review as it is completely misleading. We have tried to reach you through the number you provided on the leads and each time we tried calling you it would go to voicemail for which we have records. Once we succeeded you asked to see the Carfax which was already available to you but we sent it anyways. After your emails we again tried reaching but it would only go to voicemail, and I am not sure how we are liable for that.
When you came to the dealership the vehicle was exactly how it looked on the pictures, there was no body damage, just lik
More ...
We are really surprised to see this review as it is completely misleading. We have tried to reach you through the number you provided on the leads and each time we tried calling you it would go to voicemail for which we have records. Once we succeeded you asked to see the Carfax which was already available to you but we sent it anyways. After your emails we again tried reaching but it would only go to voicemail, and I am not sure how we are liable for that.
When you came to the dealership the vehicle was exactly how it looked on the pictures, there was no body damage, just lik
Apr 21, 2022
Response from current dealership:
Hi there!
Thanks for your business! We hope to see you again in the future!
Thanks for your business! We hope to see you again in the future!
I purchased this car the manager Enes definitely help me get with low down payment and the sales team was decry friendly once I came into the office
Mar 28, 2022
Response from current dealership:
Hi Omar,
Thanks for taking time to leave us a feedback. We are really happy to hear that you had a good experience!
Thanks for taking time to leave us a feedback. We are really happy to hear that you had a good experience!
I don't think these clowns actually ever sell any cars. The car I was wanting to buy has been up for sale for 6
months! They sent the CarFax via text but that was the last I ever heard from them. Even after calling twice,
sending a contact request through their website, and a request through CarGurus website. First time I talked to
someone on the phone they couldn't get rid of me fast enough. Read the other low reviews and believe every
word.
Terrible and stinky customer service, they sayed me that if I wanna to receive excellent attention I need to buy with cash is terrible that companies like that be a dealer.
Feb 3, 2022
Response from current dealership:
Hi,
We are sorry to see this review. You visited our dealership and filled out an application for financing which was rejected after being flagged as high risk by the bank.
Unfortunately when it comes to financing we do not get to decide who gets approved and who gets rejected. We do not get to choose the interest rate either as it all gets determined by a lot of factors including credit history, income, credit score and employment.
In your case, the bank rejected the deal and our manager sadly had to inform you about the situation which you didn't take well. I would like to again re
More ...
We are sorry to see this review. You visited our dealership and filled out an application for financing which was rejected after being flagged as high risk by the bank.
Unfortunately when it comes to financing we do not get to decide who gets approved and who gets rejected. We do not get to choose the interest rate either as it all gets determined by a lot of factors including credit history, income, credit score and employment.
In your case, the bank rejected the deal and our manager sadly had to inform you about the situation which you didn't take well. I would like to again re
Jan 6, 2022
Response from current dealership:
Hi there!
Thanks a lot for taking your time to leave us a feedback! We appreciate your business!
Thanks a lot for taking your time to leave us a feedback! We appreciate your business!
Dec 22, 2021
Big thank you to Eddie, Omar and the entire staff! Amazing buying experience they are so patient and nice. No hidden charges same car as advertised and amazing price!!! Thank you all!!! U guys are the best!!!
Jan 6, 2022
Response from current dealership:
Hi Joyce!
Thanks for your kind words, we are really happy to see that you had a good experience with us. We will be looking forward to see you again!
Thanks for your kind words, we are really happy to see that you had a good experience with us. We will be looking forward to see you again!
Jan 6, 2022
Response from current dealership:
Hi Samuel!
Thanks for your kind words, we are really happy to see that you had a good experience with us. We will be looking forward to see you again!
Thanks for your kind words, we are really happy to see that you had a good experience with us. We will be looking forward to see you again!
smooth sales experiencea and car has been reliable that i purchased. very friendly staff
Dec 15, 2021
Response from current dealership:
Hi Erik!
Thanks for your kind words, we are really happy to see that you had a good experience with us. We will be looking forward to see you again!
Thanks for your kind words, we are really happy to see that you had a good experience with us. We will be looking forward to see you again!
Dec 15, 2021
Response from current dealership:
Hi Nathan!
Thanks for your kind words, we are really happy to see that you had a good experience with us. We will be looking forward to see you again!
Thanks for your kind words, we are really happy to see that you had a good experience with us. We will be looking forward to see you again!
Dec 15, 2021
Response from current dealership:
Hi there!
Thanks for taking time to leave feedback! We are investing more and more in our customer service department to serve our customers better! Please do not hesitate to reach us if we can assist you in the future!
Thanks for taking time to leave feedback! We are investing more and more in our customer service department to serve our customers better! Please do not hesitate to reach us if we can assist you in the future!
This dealership is the reason why people hate used car lots. I looked at a car and noticed turn signals and ac was not working. They said we will fix it but you have have put a deposit down. I did and they called me a 1/2 week later went there and turn signals was fix not the A/C. They said we spent too much money on the car. Sadly I drove over 360 miles and didn’t get a car they wasted my time and money.
Drove one hour,couldn’t talk to any body about the car,a lady gave me the key and disappeared,any way the car had a lot details.
Sep 8, 2021
Response from current dealership:
Hi there,
We are sorry to see that your experience was not outstanding. Due to our high sales volume, the dealership can be quite busy and sometimes our salesman give the keys to our customers so that they can check the vehicle as long as they want since most people do not like someone standing behind and watching.
We are sorry to see that your experience was not outstanding. Due to our high sales volume, the dealership can be quite busy and sometimes our salesman give the keys to our customers so that they can check the vehicle as long as they want since most people do not like someone standing behind and watching.
This dealer was excellent very helpful and knowledgeable and help me with a car for the price range that I could afford.
Jul 30, 2021
Response from current dealership:
Hi Israel!
Thanks for your kind words, we are really happy to see that you had a good experience with us. We will be looking forward to see you again!
Thanks for your kind words, we are really happy to see that you had a good experience with us. We will be looking forward to see you again!
Jul 19, 2021
Response from current dealership:
Hi there!
Thanks for your kind words! We try to provide the best customer service to our customers!
Thanks for your kind words! We try to provide the best customer service to our customers!
Jul 11, 2021
Returned my inquiry quickly
Jul 19, 2021
Response from current dealership:
Hi there! Thanks a lot for taking your time to leave us a feedback! We appreciate your business!
Jul 16, 2021
Response from current dealership:
Hi Elijah! Thanks for your kind words! It was a pleasure assisting you.
I went in to take a look at this decent looking Chevy
Cruze at an amazing price. Turned out it was a waste
of time, The car did have a little minor dent hole like
shown in photos. On the front hood of the car there is
almost like a Tic Tac Toe game etched on with like a
candle or something ; there is also pet hair all over
the back seats.The car did not run ; It started up,
sounded fine and the wheels turned each way but
would not move from it's place. Now I'm sure this isn't
the dealer or salesman's fault but how do you have a
car sitting there for "X" amount of time and you're
unaware that it is inoperable ? I don't know but the
salesmen was very helpful in showing me other cars
that were available in the inventory. I was happy with
the service ... I guess just unhappy with lack of
information and the trip i took for nothing but then
again I should have known better.
Jul 19, 2021
Response from current dealership:
Hi Chuck! Thanks for taking time to leave us feedback! We are really happy to see this review! Please let us know if we can assist you in the future!
Jul 19, 2021
Response from current dealership:
Hi there! Thanks for taking time to leave feedback! We are investing more and more in our customer service department to serve our customers better! Please do not hesitate to reach us if we can assist you in the future!
There were $1000 in fees that weren’t listed in the price, and that I had no idea about. When I asked them if they would come down on the price at all, they said all they could do was $150. What a waste of time.
Jul 19, 2021
Response from current dealership:
Hi there! We are sorry to hear that your experience with us was not outstanding... Our fees are clearly shown on our website and if you ever call us we would be more than happy to explain what they are for. We invest a lot in our preparation process. We have a prep center where our certified mechanics inspect the new vehicles, they are then detailed and finally they get a final check by our prep center manager. Thanks to this diligent process we are able to offer our customers 3 months of warranty and a car that's very clean with no issues when they come to see it! Please do not hesitate to re
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Jun 9, 2021
Great staff gave me the experience I was hoping for and I am happy about my purchase
Jul 19, 2021
Response from current dealership:
Hi Amir! Thanks a lot for taking time to leave us feedback! Congratulations on your purchase! Let us know if we can ever be of assistance in the future!
Jun 8, 2021
It was fantastic thanks
Jul 19, 2021
Response from current dealership:
Hi Roberto! We are really to see that your experience was fantastic! Thanks for taking your time to leave us a feedback! We are really happy to see this review! Please let us know if we can assist you in the future!
I was told that more money had to be added to the advertised price because I wanted to finance and some other things that didn’t sit right with me.
Jul 19, 2021
Response from current dealership:
Hi Joann! We are sorry to see that your experience was not outstanding Unfortunately with financing, depending on the credit history, credit score and the vehicle; interest rate, lender fees etc. might differ. We would still love to earn your business, please do not hesitate reaching us in the future if we can assist you!
Jul 19, 2021
Response from current dealership:
Hi Jose! Thanks for taking time to leave us feedback! We are really happy to see this review! Please let us know if we can assist you in the future!
Would not negotiate $500 off price even though it neended valve cover gasket, brakes on back wheels above avg miles. They would have had a sale otherwise.
Jul 19, 2021
Response from current dealership:
Hi Mark! We are sorry that your experience with us wasn't outstanding. Are you sure you are leaving the feedback to the right dealership? We wouldn't have any vehicles on the lot that need that type of repair (valve cover gasket especially).
Jul 19, 2021
Response from current dealership:
Hi there ! Thanks for taking time to leave us feedback! We are really happy to see this review! We take pride in our diligent preparation process. Each of our vehicles get inspected and detailed before we post them for sale to make sure that our customers get the car in the best condition possible! Please let us know if we can ever be of assist in the future!
Added almost 5000 in fees to a 6800 dollar car. I’d recommend going to a bigger dealer that can afford better deals and not have fees I’ve never paid. I’ve financed over 5 vehicles. This was the cheapest vehicle I was going to buy, and had almost 3 thousand dollars more in fees, than I paid for my car that was 20k. However they did reply promptly and the customer service wasn’t the worst. Just don’t go there if you need financing. Even if your interest is low, the bank they use has random mandatory fees and finance charges.
Jul 19, 2021
Response from current dealership:
Hi there! We are really sorry to see this review. However, we do not have 5000 in fees. Unfortunately with financing there are factors that we have no control over such as interest rates and lender fees imposed by the bank (again not our fees or surcharges but bank's). Depending on the credit history of the person, if the bank flags the person as high risk due to poor history they will adjust the lender fee and the interest rate accordingly. We would still love to earn your business, please do not hesitate to reach us in the future if we can assist you!
Horrible experience, disinterested
sales persons, dirty cars, I'm not
even sure of the car in the picture
online with the same car looked at...
All the other cars look like garbage
drove all the way from PA what a
waist to time. Do yourself a favor
don't waste your time, 0 stars
Jul 19, 2021
Response from current dealership:
Hi there! We are sorry to see this review since especially it does not reflect the reality. All of our cars are prepared for sale one by one to make sure they are in very good condition overall to serve our customers the best way possible! Unfortunately, there is also the reality of not being able to make everyone happy since people can make unrealistic offers on our vehicles and when they can not get what they want, they try to use reviews as a way to hurt our business to get back at us. We would still love to earn your business, ,please reach us if we can ever assist you in the future!
I asked for information for a car and they contacted me right away with all the information needed. I had
couple of questions, they answered all of them in a timely manner. I did not buy the car I was looking at but
ended buying another which was a better deal. Everyone was a pleasure to deal with, my salesman was a
very kind young gentleman who took his time with me and each time to my surprise he told me to take my
time and come back later if I was not ready. Instead of the car I was looking at, after listening to my needs,
he showed me another vehicle which was cheaper so he had my best interest in mind! Most dealers I have
been to before were rushing to me buy something but surprisingly, here, it is the opposite, they tell you to
take your time and feel comfortable. I will suggest Magic Auto Sales to all my friends.
I went to this dealership twice in two weeks for vehicles that had posted for sale. First there was a $1000
upcharge in price to finance the vehicle. Second: the first salesman I spoke to seemed disinterested in talking
to me, didn't have much information on the vehicle and told me it is what it is you either want it or you don't.
This was before even discussing the price (which they won't negotiate on even though the price dropped twice
subsequently). I called this past Monday morning to follow up to see if the vehicle was available, left a
message for the manger Eddie to call me back about it's availability (and that of another vehicle) and as of
Tuesday afternoon have not heard back from him. Terrible business practices.
Mar 27, 2021
Excellent customer service!!! Top rating
Mar 9, 2021
My experience was great. No games was played. I went there knowing what I wanted to buy. I researched the price before I got there, here on Car gurus and youtube. I thought it was a fair price. The vehicle that I purchased was actua worth over $20,000. I didnt even pay near as much. I payed much less,im not the negotiating type. Their listed price was more than fair in my opinion. I asked for the out the door final price they gave it to me straight up. The manager saw the final price and did some more math which actually gave a lower price. My sales Rep I believe her name was Killiam. She was not pushy or the rushy type. As a matter of fact she gave me the key to the car and allowed me to look it over from a cold start end to end. That is the best way to look at and hear a used car. She came back in about 15 minutes and we did the test drive. The car was clean inside. The process was quick. They even gave a good price for my trade.
Jan 21, 2021
BEWARE! First they pulled the old bait and switch. What makes it really bad was that I called and spoke to a woman in the office who told me the Subaru I was interested in was available and ready for a test drive. I hung up the phone and drove 50 minutes and when I got there a salesmen said the car I was just told was available was sold the day before. Then, since I was already there, I found a Toyota Highlander in good shape for a good price and paid cash on the spot. I was told the title was at motor vehicles and would be mailed to me in about 2 weeks. The temp tag/license I was given expired Jan 8 and I still didn't have the title. I called and was told by a woman in their office that they had my title but they wait for the customer to call and confirm where the title should be mailed. What? Anyway, I was told they'd mail me my title right away. 2 weeks later, still no title. Now they say they don't have it and title needs to be "flipped". Can't get thru to anyone in their office n
Scam artists. No titles on the vehicles on their lot. Cars on CarGurus are on the back lot and need to have the battery charged in order to start if at all. Then the say, "We don't go by CarGurus. We have are own sets of fees and have to order the titles from the states the cars came from. It's an additional $1000 that you have to pay plus tax." Buyer beware, NO steer clear! If there was a way to leave no stars...
Dec 22, 2020
Kitty was friendly and professional on the phone and Aldo was very honest about the cars conditions.
Dec 3, 2020
Before going to Magic Auto Sales, i read all the
reviews and must say based on the feedback, i
was a bit nervous....
Once there, the atmosphere was pleasant, the
sales staff were not pushy and allowed me all the
time needed to search the inventory, but the best
thing was the organization of services they offered
which made purchasing a vehicle from them a
very stressfree transaction.
Very talented people work at this facility....you
should be ready and able to meet them halfway....
Happy Shopping!!!
OMG their fees is crazy... I went to another dealer and paid just $500 in dealer fees and registration and title...
Magic autos was going to charge me their base fee of 1,040 in dealer fees and prep... car didnt have an oil change, brakes are done, and needs a bit of a kick to get it going... if your going to do business here. Ask for a full break down on the fees and bring someone to check out the car... DONT GO ALONE!
Nov 9, 2020
I felt like I had to talked them into
selling me a car. Last time I talked to
them they said they would call me
back in 30-45 min. to answer two
simple questions. That was 4 weeks
ago. Still waiting. Some of the worst
costumer service I have ever had.
Nov 4, 2020
Best customer service ever an very helpful
Horrible !! Car was 5k ended up 6700 after fees even with cash. Offered to take $150 off but at the cost of any warranty... like really wth? Even though car smelled like mildew as soon as u got in felt damp had an exposed wire to pop trunk and slight jerky transmission and few scuffs and bumps. Still wouldn’t budge on price. They wanted me to pay and drive off with a jumped battery. Felt kinda disrespected actually. Looked at another car. Other cars was pretty decent but wayyy over priced because of that I guess. Car went from 7600 to 11000. Ridiculous even though I had 6k on my person they could find me anything worth it.
Oct 15, 2020
Very good
Sep 24, 2020
Excellent customer service
The most dishonest dealer I have been to. I drive 2 hours to get there by them saying my credit was approved. When I got there I was told they had to rerun my credit again.
Again I was told I was approved and the they raised the price of the car by 1000 more. .i complained and I was told it was mistake. And I should buy the car anyway.
These people are not good. ....go anytplace but there to buy a car.
TERRIBLE! Never saw the car. The “salesman” said it was smoking and when I asked him why the receptionists was said it was available, he said she doesn’t know because she’s “just a receptionist.” He was dismissive and sent me to a different lot where Marcia was very nice and helpful. He was not interested in helping or even making a sale. There’s NO magic happening there!
Aug 29, 2020
Great
I filled out an app for the car and was instantly denied which is fine but the overall experience was bad . I never got to even look at the car aside from driving in . No car had any prices or stickers he never went over any pricing with me just gave me a huge deposit amount, apologized and went to close up shop
We were greeted in a very rude attitude from the start; made us wait almost 30 minutes for a client that was buying cash. Another sales man gave us a test drive just to say they couldn’t do business with us...
let’s get some proper training people, they are certainly not that, TRAINED
Do not recommend this dealer!!
Believe the reviews - where there’s smoke, there’s fire. I came from Brooklyn to view a car posted online. When I arrived, the backseat floors were flooded - the salesman literally rang a half a gallon of water out of the floor mats. After an agreement with the owner to safeguard against any potential issue this was an indicator of, I decided to proceed with the sale. On the last test drive I became concerned when the check engine light came on unexpectedly. I raised my concerns to the salesman and he became extremely irritated and accused me of wasting his time and ruining his commission. I was so alarmed by his anger level and behavior that I got out of the car mid-test drive and decided to walk. Prepare yourself for exorbitant dealer fees, questionable quality vehicles, and ill mannered staff.
Aug 6, 2020
Terrible experience!!!! Doesn't even deserve a tenth of a star. The sales person was more focused on closing a sale than providing quality service. Upon entering and requesting to look at the vehicle, I was informed of an additional $1000 dealer fee and asked if I was okay with it. When I requested a detailed explanation of what the fee covered, the guy wasn't able to explain $700 of the fee. When I asked to test drive the vehicle I came to look at, he again asked if I was okay with the asking price and the $1000 dealer fees. When I told him even if I liked the vehicle I would still want to have my mechanic check it out. He basically told me that I could test drive it at that point. Not sure what their sales strategy is but obviously the care for customer satisfaction is not a priority so I just left and will not even bother dealing with them. These are the kind of places that contribute to the negative reputation used car dealers have. Don't waste your time or money here.
Jul 15, 2020
They are set on the price even if you want to purchase with cash. They would not negotiate. I found rust on the back of the vehicle brakes and rotors where no good. And the vehicle was dirty
May 7, 2020
Good price
I recieved a message saying I was approved for a car loan when I applied but when i called they said i wasnt approved and got upset when i asked why if i received a text saying i was. He couldnt explain it to me. Customer service was horrible, everytime i called i was bounced around to different people being told different information, very unorganized and rude customer service I dont recommend this place
May 1, 2020
They responded in a timely matter. Thank you
Apr 27, 2020
Hi I’m happy with your car and I’m still waiting for my offer which $5000 for everything and thank you very much
Apr 20, 2020
I had to contact them. They "pre-approved" me for financing and then came back with I wasn't approved, giving me a hard inquiry on my credit
report ensuring I would have a lower credit score. I am NOT happy with them or you for recommending them. My kid was looking forward to
this car. We'll just shop locally from now on.
Apr 8, 2020
I purchased this car and it was a great purchase however, I paid more than the price listed which is ridiculous. They don’t let you test drive on real road only on gravel like floors where they are holding the cars. Minor problems like dents that can get fixed. Overall the car drives great and I got it within 24 hours of contacting magic auto sales. I had to go pick up my car ... they charge an extra $400 after dealer tax to transport it. Lastly, I would recommend you buy cars from them just make sure you pay attention to everything
Mar 30, 2020
Great
Mar 29, 2020
The place is a madhouse. Very unprofessionalism. I read the reviews before going there and sorry I drove 71 miles. Truck was not on site and at a place that I had to wait 20 minutes for some one to bring keys.motor had a knock. Definitely dissatisfying. Don't go there unless you want to hear a bunch of lies
Mar 17, 2020
The call was difficult to get do to back ground noise but the sales person was helpful
Pretty horrible experience, drove 2 hours to drive a car that was buried in the back, went into the sales office with 6 sale guys in there that weren't with anyone after 5 minutes of standing in the middle of the room I asked for help, now maybe they thought I was being helped with so many people working there but at least ask. The guy who took me out was nice but the car was in really bad shape (not in the pictures of course) and was shaking really bad in the rear end and he said its probably the tires are outta balance and there was a bad burning smell from the rear and the exhaust was off the car too . The sales guy say well I can knock $100 off but keep in mind they add $950 in dealer fees lol. I got the same car for a little more but in much better condition. Better to stay away for this place.
Mar 2, 2020
Quick response
Feb 13, 2020
Nice vehicles good prices
Jan 31, 2020
Nice service costumer
Jan 18, 2020
Nice service
Jan 5, 2020
Awesome experience with the dealer. Really loving my new car!! The guy he’s awesome !
Oct 8, 2019
They responded quickly
Sep 8, 2019
Very helpful and responsive
Had to call them myself, they never returned my message. Told me car was available when I called,drove 80 miles to get there to be told car had deposit on it already and needed power steering hose and couldn't sell me. Then they decided to sell me the car. On way home with car stopped to get gas car wouldn't start. Finally after about a hour car started got home drove next day everything ok, following morning went for a ride all of a sudden in a cloud of white smoke. Surprise, surprise engine blew. Called wouldn't do anything about it. Would never recommend to buy anything from this dealer. Don't trust.
Jun 14, 2019
They are nice guys over there
First, I was told I was pre-approved and what my deposit would be. I live in South Jersey and the only way I could get to this dealership was to take a cab which cost me $100. I was told repeatedly that since I was pre-approved I would just need to bring certain documents with my deposit. When I got there, it was a different story. The car was listed at $3999 and I was to I needed $5000 down? This made no sense! Also the car was not as pictured. It didn't show the outside driver side mirror damage nor did it mention this in the advertised information. Also, no seat damage to the leather was pictured not mentioned and all the seats had some type of damage. However, I still needed and wanted the car. Needeless to say, I had to spend another $100 to get home since I didn't get the car. Salesman was nice, but finance department and whomever else I dealt with pretty much lied to me. Also, car pictures and description of vehicle was misleading. Finance department don't speak too each other.
Jun 2, 2019
Good
May 4, 2019
Amazing experience very through and explained every step.
Nothing good to say here. Sales force is shy on customer service. I went to look at a vehicle there. Advertised photos are misleading. Only the good side of the vehicle in the photos. I opened the driver side door, stepped in and realized the interior was soaked. When I asked the salesman about the water his response was it’s been raining. Don’t waste your time here.
Apr 30, 2019
Very professional and helpful to make the sale happen. AJ and Sal good people.
My highest recommendation
Apr 17, 2019
Car was dirty outside and in the
engine compartment and the only
one of payment they accept is a
certified check or cash. They could
have checked credit in seconds but
didnt. We walked out and worked
with another dealer.
The process took just a little over an hr, Sal worked his magic and got me into a 2013 Infiniti g37x. Just today I was looking over the paper work and was a bit confused, he cleared that right up. I am recommending this dealer to all my friends. Straight fwd, courteous, and knowledgeable staff. I couldn't be more pleased. Great job guys I'm enjoying the vehicle so far, thank you.
Mar 27, 2019
I called before I arrived because I got aure wanted to buy this Jeep. After an hour drive the Jeep was gone. Complete waste of time. There are a lot of cars there but none that I wanted
Mar 21, 2019
Car had many dashboard lights on should have been included in description. Dealers were pleasant though.
Mar 14, 2019
Great Team customer service awesome! They work with you and make you I’m rolling in a bigger and better car! Thanks guys. Vince is amazing.
Mar 4, 2019
Really Bhatt salesman I had a salesman pulled me to the side and asked me for $525 dealer fee on the side on top of what I paid for the car really shady dealings they told me to come to their lot for one car when I got there they say they sold the car and tried to sell me something knows terrible place
Horrible!!!!!!!!!!!!!! I went inside and asked to see an 04neon and the one guy said sure i will get the keys you can go and meet me by the car in the back. I stood there waiting next to the car for him to come out for over a half an hour and he never even came out. Then someone else asks me if i needed help and then he disapperead and went to help someone else. Now 15 mins later someone else finally approached me and told me he will get the keys which he then came back out 15 mins later and said im still looking for the keys i cant find them. So another twenty mins have gone by and he finally comes out with the keys so i can start the car let alone i couldnt even test drive it because of how many cars was blocking it. I said forget that i would of been there all day. After an hour and 20 mins i started the car and it ran like crap. I told the guy im not intersted no more plus for making me wait over an hour. What a dump i wouldnt recommend anyone going here. Everycarisdirty&scratched
Feb 5, 2019
No good drove all the way there 2800 that's the price told him 2500 said no way! Rust needs brakes rotors had to jump battery left got 2008 clean 2500
Jan 27, 2019
They returned my calls promptly
Nov 15, 2018
Nice people couldn’t get me the deal for the car
Nov 7, 2018
This dealership was very easy to work with. They had all the information I
needed about the Audi I was interested in and they did great follow up as
well. Yes If anybody askks me I will reccomend this place. 5 star all the
way.
Nov 1, 2018
Very amazing helpful the perfect dealer
Oct 12, 2018
The folks that I spoke to at Magic Auto Sales we're extremely professional and extremely nice and extremely helpful and I did end up purchasing a super beautiful 1996 Audi A6 sedan from them I am extremely happy you found the exact vehicle that I was looking for and I am extremely happy that magic Auto Sales had that exact vehicle that I love that I was looking for thank you all
Sep 8, 2018
great!!!
Not a good experience. I drive 2hrs after being told on the phone that the
price was negotiable only to get there and find some things wrong with the
vehicle and them not willing to negotiate. The vehicle had a dead battery and
they jump started it while I was using the bathroom. that says it all about this
seller. I would not recommend this business to anybody.
Aug 7, 2018
Car looked good..in and out..
Buy here pay here (BHPH) is a lie. (500 down & 50/wk)
They tried to make me take out a loan...I went with 1500 cash and a trade in which they valued at 150$..I talk him up to 250$...
When I asked about the BHPH he told me it was thru a bank..that's called financing..so between the value of my car and the BHPH being a lie I was upset....
So I though it over and I was gonna apply for the loan..with the cash and car I had 1750..the car was 3150.
So when I asked if I had to get the difference which was 1400 guy was like no I needed a extra 2000 for gap insurance and something else...he said it was mandatory so I walked...
If they were more better with they wording non of this wouldn't have happened..I would've never went ...I had to waste 100 just going over there cause I went with a mechanic....
Car was good..person that came out to help was good..person who valued my car/apply for the loan was suspect...
The worst people we have ever done business. Shady and dishonest. We left deposit to pick up the civic on the next day and told car will be detail n ready. When we got back there the next day at 7pm after we called in the morning to confirm, car was filthy, and not ready. Plus the sales guy took a jumper to start the car. We said why u need a jumper, car was fine the day before without a jumper. He said no that we used the jumper that day as well. He said all civic they have need to jump to start the car. He insisted that he was right and wanted us to see the video. We said go ahead show us the video. We told him why would we buy a car that has to be jumped all the time. The car is for our 17 year old son. He didnt care, insisted to see the video. We then spoke to the manager to get our deposit, he said it's not refundable, wont show us the video and wont even give us a new battery. We had our $5000 cash in our pocket to pay them that day but they rather lose the deal for $75 battery
Jun 15, 2018
Very friendly and professional services
Jun 9, 2018
This is the WORST dealership I've ever done business with. Test drive was limited to 3 mins, everything seemed fine. Sales rep assured me the car had 0 issues. Ended up buying the car, was driving it home and the car starts stopping randomly on the road. Almost got into a car accident from it. I immediately took it back to the dealer within 1 hour, the car stopped 7 times on the way. Dealership said it wasn't their problem anymore, since I bought it. They gave me 2 options: keep the car or return it but lose out on $650. I returned it after they hassled me for an hour. PLEASE MAKE SURE TO TEST DRIVD THEIR CARS FOR AT LEAST 15 MINUTES OF YOU DO GO THERE FOR A CAR.
Jun 6, 2018
Great customer service.
Jun 5, 2018
Was pleased with customer service.
Jun 2, 2018
When I told the dealer which car was interested in, he made a face right away. He asked if someone told me about the car before coming in. I said, "No". He said the windshield has a crack on it, the driver's side interior door handle is broken and the wheel shakes whenever the car is driven (due to a misfire in the engine). Needless to say, I did not even want to test drive the car nor turn the car on. With so many issues with the car, someone should've made me aware beforehand. Horrible experience.
May 1, 2018
We purchased the Jeep from Omar, what a great guy. They were all great here. The Jeep needed a few repairs but that's to be expected. It runs great all the features work. Help was right there as soon as we pulled up but there was zero pressure. We were in and out in about an hour. I would highly recommend these guys and would buy from them again in an instant. They were also quick to respond to our request for information. Thank you all!
Apr 30, 2018
nice salesmen. car was there. very open on car condition
Apr 13, 2018
For Starters So Far So Good. I Hope It Continues That Way When I Get There!
Worst exprience EVER ! They tried to sell me car that had pieces missing. They told me that it could be fixed in a day, a whole week goes by and still no phone call or updates ! I had to keep reaching out to them, finally the truth comes out that the car has extra problems which is why they took so long to respond to me, I had to go back and get my money back, the business there is asolutely terrible. The guy that worked with me was Rob , I would never recommend this place again ! A bunch of liars and scammers that are all money hungry !
Apr 1, 2018
Got me a good car for a good price
Feb 11, 2018
Responds in Time
Dec 25, 2017
Respond faster
DON'T BUY HERE! Danny the sales rep has no integrity.
He talked about his 15 year old daughter as he sold me
this vehicle for my 18 year old daughter. The car broke
down the SAME night! My daughter was stranded in the
cold in a dark parking lot. He avoided my phone calls.
Then, when he finally spoke with me it was an " o well"
too sad to bad attitude. He told us the warranty would
cover the mechanical issues - that was not true.
Furthermore, nobody would give me the name of the
manager. I want them to fix he car or give me a full
refund.The dealer has told me those repairs are on me.
They recommend a mechanic. I don’t trust these people
at all.
Dec 13, 2017
Ask about using a credit card about purchasing the vehicle and the answer was the vehicle was sold but it is still on CarGurus.Please sit down and explain it to me?I have the e-mail that you sent me.
Nov 16, 2017
Best service. Contacted me right away. They have the best deals. I bought a Scion tC from the Sales man Danny and he was very honest and showed me many cars they have over 200 cars in their lot and he was not pushy. If anyone goes to the lot ask to speak to Danny he’s the best.
Nov 15, 2017
groovy
Nov 14, 2017
Service is great!
The representative has been very good at staying in contact via text and answering all of my questions. The only thing that upset me was the fact that I explained that I was going to try to get down there this weekend to see the car and it would have been nice if he mentioned that they're closed on Sundays. Our car dealerships are open on Sundays here so that did not cross my mind. As a result, I was unable to test drive the car.
Nov 11, 2017
Good people to deal with
Nov 10, 2017
good
Made an appointment for a test drive. When we got there, on time, the car was not ready to be driven without moving numerous vehicles out of the way. It took so long for them to find keys, etc., I was having second thoughts about the vehicle and I decided that I was no longer interested.
Oct 20, 2017
They sold the vehicle to another person after collecting deposit from me. I traveled over 100 miles to see the vehicle only to discover it had been sold even after being sold to me and deposit paid over the phone. They only refunded my deposit and were very hash.
The sales agent was courtesious and prompt in assisting us . Unfortunately the day we set aside to take the long trip to view the vehicle the traffic was unbearable and we had to turn back and saw other options from which we made a choice different than what we may have otherwise made . We do thank Juan Escobar for all his help , too bad we couldn't have had the chance to have met you in person you were very polite .
Oct 11, 2017
contacted this dealer for a specific car was sent an email and text stating it
was still for sale. i called within 20 minutes only to be informed the car was
"sold" an hour prior but they had similar cars available, which did not posses
the specific criteria i was seeking in a vehicle at all. I made a serious inquiry
about a specific vehicle, but was contacted merely to bait me into other cars
that were for sale.
Sep 23, 2017
Terrible biggest scam the salesman contacted me said he has 2006 pilot if I wanted it.. ok fine told me I needed 1,500$ down to give him 300$ over the phone 750$ when i come in 500$ in 2 weeks.. the car will be 298 for 2 yrs..so I reluctantly give him my credit number for the 300 but then immediately deactivate the card cause it didn't feel right.. he sends me a vin number for the Honda Pilot a confirmation and everything.. I get to the dealership they supposedly sold the Honda Pilot overnight but they had a great Saturn for me!!! No thank you!! So greatful I deactivated the card and they didn't get my 300$!!! WHAT A SCAM... run
Sep 16, 2017
Car was in great shape and the employees were very up front and honest about their cars. I was able to walk away happy with a great car.
Sep 16, 2017
Aside from the fact that the seller stop conversing with me in mid text
conversation, my over all experience was good. Didn't bother to see the care
because I couldnt trade mine in which became the deal breaker. But the seller
was polite and not pushy and was kind enough to give me my space.
Sep 14, 2017
They missed out on us as customers. My husband went 1 day to see car we saw on line when he ask about the vehicle they said sold he ask about another they said in shop. He brought me next day n the same bull we saw a car there told us went to fix tire we waited an hour car never returned.....they told us when the other car come from shop we will call u to test drive ....we still waiting...... I notice the cheap cars that's on line is always sold so they can try sell u 1 at higher price. Called a week later an ask about the 1st car we saw they said it's still available come in but told us it's sold.... O well their lost took cash elves where.!!
Sep 10, 2017
Catfish if full affect went to see about this 2005 Acura when I get there they show me the car that was "pictured" not the same car front fender was hanging off rear view was sitting on the floor the car was not what was pictured!!
Sep 6, 2017
Purchased the car and done in 30 mins! Would buy a car with them again anyday
Aug 30, 2017
Very nice people, they have me nice attitude, and they tried to help me as much as they could to get me the best car available within my budget.
Sep 2, 2017
Response from current dealership:
Caroline, we are happy to help! Hope your enjoying your new ride.
THANK YOU, MAGIC AUTO TEAM
THANK YOU, MAGIC AUTO TEAM
Aug 30, 2017
No complaints. From the first phone call to the end of the sales transaction everyone was very helpful and pleasant. For me first impression are everything. The sales rep was very informative and gave me straight up answers. I wasn't being forced into buying a car and I appreciate that. They even gave out donuts to me my family. I would definitely recommend me back.
Sep 2, 2017
Response from current dealership:
Patrice! Your children are lovely we didn't mind your youngest using our cups and water for play lol! Thank you so much for purchasing with us!! xx MAGIC AUTO TEAM
Aug 27, 2017
They are very active when it comes to communicating information to their customers. I didn't have enough to buy the car I wanted but they were so nice and worked with what I had and I got my car the same day.
Sep 2, 2017
Response from current dealership:
Cathy thank you for stopping by. Hopefully we can meet again and do business with you soon.
THANK YOU, MAGIC AUTO TEAM
THANK YOU, MAGIC AUTO TEAM
Aug 27, 2017
This dealership is one of the best used cars dealership, I came and filled up the finance application got approved and got my car the same day.
Sep 2, 2017
Response from current dealership:
Natalie, were glad you had an effortless purchase with us. That's what we hope for!
THANK YOU, MAGIC AUTO TEAM
THANK YOU, MAGIC AUTO TEAM
Aug 26, 2017
Do not buy here these people do not take no
responsibility for their cars they sold me a car
stating that it runs perfectly the car after taking it
to my mechanic needed $2,300 worth of work I
call back and basically said not my problem is
yours you sign the paperwork I told Anthony the
so-called supervisor who probably did not
graduate high school that I signed the paperwork
stating that the car runs perfectly that's the
paperwork I signed not simply as is do not buy
here I repeat do not buy here
Aug 24, 2017
A friend recommended me them, i can say I'm glad I listened to my friend, came in bought my car the process was smooth.
Sep 2, 2017
Response from current dealership:
Were glad you enjoyed your time here! Hope all is well with your new ride :)
THANK YOU, Magic Auto Team
THANK YOU, Magic Auto Team
Aug 24, 2017
I came in to purchase a car with my mom and everyone helped us to accomplish our purchase, very nice staff.
Sep 2, 2017
Response from current dealership:
Thank you, we are glad we could help!
Thank you, Magic Auto Team
Thank you, Magic Auto Team
Aug 20, 2017
The staff was very nice and helped me with every questioned I had. Highly recommended it.
Sep 2, 2017
Response from current dealership:
Oscar, happy to help!
THANK YOU, Magic Auto Sales
THANK YOU, Magic Auto Sales
Aug 18, 2017
great prices, great cars, and great employees. The experience was overall
great and i recommend them to everyone. thanks magic
Aug 16, 2017
Honestly one of the best dealerships around here and I'm not easy to please. They're nice, quick, and willing to negotiate.
Aug 17, 2017
Response from current dealership:
Gaby, it is our goal to make sure all of our customers leave happy. It was a challenge with you, but definitely not impossible!! THANK YOU, Magic Auto Sales
Aug 15, 2017
It was fast and easy to talk out a better deal. Good service
Aug 18, 2017
Response from current dealership:
Steven, I am glad we could help you! We try our very best to give out good deals. THANK YOU, Magic Auto Sales Team
Aug 11, 2017
I had a pleasant experience with magic, they really help you find exactly
what it is that you're looking for, the people there are extremely friendly and
so sweet you could tell they're genuinely great people.
Aug 18, 2017
Response from current dealership:
I am glad we were able to help you find what you are looking for. Thank you so much for your kind words!
Aug 9, 2017
satisfied with their service.
They contacted me immediately. But when I requested add pics of car, they never responded. Bruno
Aug 7, 2017
Response from current dealership:
Sorry to feel like you have been left with no extra pictures. We do have 30 plus pictures on all our listings. I also feel it's unnecessary for you leaving this bad review for no reason.
Dealer did not disclose in the ad that there were issues with the convertible top. Showed no pictures with the top down, though this is definitely known as a convertible model.
Aug 7, 2017
Response from current dealership:
Please read the description before placing a bad review. We clearly stated that the top is not working. Hence the low price of only $800.
Jul 27, 2017
Went in to see 1 vehicle ended up checking out a couple more around my budget. Everyone was friendly, Especially Camille Thank you for staying on top of my appointment and keeping me update on the vehicle.
Aug 18, 2017
Response from current dealership:
Johnathon, Camille is one of our bests! We appreciate your feedback immensely.
Jul 27, 2017
We went there last Saturday to see one of the cars we're interested. The sale rep (Danny) is really cool. He answered every question we have and everything went pretty well so far. Really recommended.
Jul 26, 2017
Good
Nice staff members but was unable to test drive the vehicle because the brake was locked. Drove an hour to see the vehicle and they knew I was coming- not happy
Aug 18, 2017
Response from current dealership:
Leeshrp5, I am sincerely sorry that you were not able to test drive. We will try to resolve the issue. Hope you find what you are looking for and thank you for making the trip to our dealership.
Jul 11, 2017
Replied and gave other suggestions
Aug 18, 2017
Response from current dealership:
Sam, we hope the other suggestions better fit your needs!
Aug 18, 2017
Response from current dealership:
Richycars2, I am sorry to hear that no one was able to reach out to you. It does not sound like us though...we do have a department specifically for following up with customers. If there is anything else we can do for you please let me know.
Jun 23, 2017
Drove over 2 hours in Manhattan traffic to turn around and go home empty handed. The car ibwabted was listed as a 4 speed automatic. In reality it was a manual, which I cannot drive. Very disappointed. However, the sales rep, Danny was polite and pleasant, although he gave me an incorrect address and I got turned around several times.
Jun 10, 2017
Left deposit on this vehicle. Took 2 hours to get there just for them to tell me it was a problem with the title and it had electrical problem. I think they sold it to the first person who came with all the money up front. I felted lyed too. I will never deal with them ever again. Not happy. Bad experience.
terrible review and was very agressive with me when i wanted a better deal because of the cars i looked at other than the civic was a lot of messed up problems. if a dealership wants to sell any car then they have to make sure the cars in great pysical and mechanical shape. all the cars looked like it was neglected and thats not how you make business with customers who needs a realiable car. hopefully oneday they will learn from this.
Aug 18, 2017
Response from current dealership:
Noey, I am sincerely sorry that we did not suit your needs. I hope by this time you've found a great reliable car!
Jun 2, 2017
great
May 25, 2017
Excellent services
I contacted them about the car, the guy emailed me his number. When I called to ask about the mileage as it wasn't listed, he acted as if he had no idea what I was talking about. He told me he'd call me right back but never did. I called back after a couple of days and got the mileage, that's when he emailed me back and by that time someone else bought it.
May 3, 2017
Although we couldn't reach an agreement on price it was still a nice overall experience opposed to some of the experiences I've had with my recent visits to used car places in the area. Helpful lot guys and the girls in the office were quite hospitable.
Aug 18, 2017
Response from current dealership:
Kyle, glad you're experience with us was delightful.
May 2, 2017
Great experience. Friendly staff. Would reccommend for good deal on a used car.
Aug 18, 2017
Response from current dealership:
Thank you Brandy for the positive feedback!
Apr 21, 2017
They are very nice and answered all my questions and concerns, especilly the girl I initially spoke to.
Aug 18, 2017
Response from current dealership:
Sasha, I am glad everyone was nice to you! Hope all is well xx
Apr 20, 2017
Don't Buy from this dealer the people are rude and don't care about you once they have your money. They sell crappy warranty, very unreasonable and inconsiderate of people. When contacting them about an issue they ignore, lie and hang up on you because they don't care. They are not good business people. Very unprofessional as well. Wait time was ridiculous. They will make deal with you over the phone to get you to come in and then change the deal for their benefit. Don't do any business here!
Mar 8, 2017
The service was good, salesman was great ,and I bought
the car
Mar 8, 2017
Kept calling sales person and he would never return my phone call.
Whenever I did get in touch with him he said he was very busy and would
call me back in 5 minutes but he never did. This happened at least 3 or 4
times, I gave up afterwards, Obviously he doesn't want my business.
Mar 7, 2017
Great service and attention excellent prices will
buy again
Feb 27, 2017
Got right back and followed up immediately
Aug 18, 2017
Response from current dealership:
Jim, that's what were best at!
Feb 1, 2017
36 day dealer warranty fake... They never repaired my car a transmission problem the warranty is not good it's fake they're a liars magic auto sale nj... I made them know from the first week and nothing ever solved anything
Mar 16, 2017
Response from current dealership:
Hi, Garay. I am sorry to hear that your experience did not go well with us. There is, however, no such thing as a "36 day dealer warranty" at Magic Auto Sales. We give customers the option of purchasing warranty packages (operated by a third party - Cars Protection Plus). Otherwise, our vehicles are sold AS IS. We allow customer's to fully inspect vehicles and bring mechanics to our lot.. anything they feel necessary to ensure a vehicle is right for them, before purchasing and signing contracts. We try to be as transparent as possible when relaying our policy. So much that we require
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Dec 28, 2016
It was good and they respond fast
Dec 9, 2016
Willing to work with me on vehicle issues. I need to return at later date.
Aug 18, 2017
Response from current dealership:
Pete, I know its been a while since you visited us. If you are still interested in purchasing a vehicle let me know we will try our best to help you out!
Nov 30, 2016
perfect
Nov 30, 2016
They had me waiting for someone to bring the key. That person never showed up and I had to wait in the cold for more than one hour.
Nov 28, 2016
Cierra was very pleasant and followed up with me. The guy that took us out for road test was also courteous. Although we couldn't work out a deal with the man who makes the decisions, it was not a bad experience.
Aug 18, 2017
Response from current dealership:
Sorry to hear that the sales manager and you could not come to an agreement...Hopefully we can work something else out in the nearby future. And thank you for visiting us!
Nov 26, 2016
made an appointment to view the car
Sep 30, 2016
Very good response time and follow up .. Sold both vehicles quickly but has a third comming in . Promised to call me first to test
Aug 17, 2016
It was a very good expiriance.
Jul 27, 2016
Respond my email quickly ,good customer service.
Jul 23, 2016
They don't care whether the car is in good condition or if it
passes inspection or not they just want to sell a car. The
owners weren't very friendly once we told them we weren't
interested in the car. Would not recommend
Aug 7, 2016
Response from current dealership:
At first I didn't want to respond but now it is a must to respond.
1. They left a $100 deposit on a $1200 car and kept going back and forth to get financed from their bank.
2. The mother came in 2 weeks later and complained about the tires. She wanted a set of brand new tires on a $1200. She than called her husband who's very well self disrespected and only knows how to say bad words and started cursing the sales rep on the phone.
3. Than the mother wanted to use the bathroom. She forcefully opened the bathroom door on a customer that was already in there and it was a nightmare.
4. I g
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1. They left a $100 deposit on a $1200 car and kept going back and forth to get financed from their bank.
2. The mother came in 2 weeks later and complained about the tires. She wanted a set of brand new tires on a $1200. She than called her husband who's very well self disrespected and only knows how to say bad words and started cursing the sales rep on the phone.
3. Than the mother wanted to use the bathroom. She forcefully opened the bathroom door on a customer that was already in there and it was a nightmare.
4. I g
Jun 30, 2016
The car was listed on car gurus for months, went to drive it, the car smoked, the guy said he wasent aware of this issue, so no one checked the car but put it on sale. Despite of that I was interested in the car because he said he would fix it, this was 3 weeks ago, just bought another car.
Jul 1, 2016
Response from current dealership:
Hello Vikram
We are saddened to see your review of us. You inquired about our 2001 Volkswagen Passat v6 which was at the time not running properly. When we purchase our cars we take them through 21 point inspections. We make sure that each vehicle is ready to pass a state inspection, not only do we check we also guarantee. In your case the Passat was running fine through the inspection stages. We were also shocked to find out that the vehicle was not up to par. While you maybe saddened because we did not call you, however, we learned that the vehicle had a bigger problem that needed to be a
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We are saddened to see your review of us. You inquired about our 2001 Volkswagen Passat v6 which was at the time not running properly. When we purchase our cars we take them through 21 point inspections. We make sure that each vehicle is ready to pass a state inspection, not only do we check we also guarantee. In your case the Passat was running fine through the inspection stages. We were also shocked to find out that the vehicle was not up to par. While you maybe saddened because we did not call you, however, we learned that the vehicle had a bigger problem that needed to be a
Jun 25, 2016
Very professional and overall a great experience. Joe was an awesome person to deal with!
Jun 10, 2016
For this car youll have to put down at least $1800 plus pay the taxes and then yiu can finance the rest
Jun 23, 2016
Response from current dealership:
Good afternoon Christopher,
Please clarify as we are having trouble understanding.
Please clarify as we are having trouble understanding.
Jun 9, 2016
They was nice to me and my girl and kids. It was worth the trip to go there
Jun 22, 2016
Response from current dealership:
Thank you, Warren! Your family was lovely and it was our pleasure to serve you.
May 21, 2016
5-star experience! They have won my business and loyalty!
This dealership is amazing! I have bought many cars and I have never
had the pleasure of dealing with such a great dealership. Every single
person I encountered was professional, courteous, knowledgeable and
respectful. It was an amazing car buying experience. Omar is an
amazing salesperson. He was patient and gave me an amazing deal on
a perfect BMW X3 series. I was getting all the attention at Magic-Auto
Jersey City. The amazing experience was perfect from beginning to end.
From walking in the door to driving out in my car. I was able to
experience exemplary customer service in every aspect. Lady at front
desk Cierra she was amazing, even chatting with the manager Sam was
fun and easy. They are truly a great team. This is honestly, the first truly
nice experience I have ever had buying a car used Car Dealer. I must
say, I never take the time to write reviews like this, but it was well
deserved. They have just won my business and loyalty for sure!!!!!
Gerry
May 22, 2016
Response from current dealership:
Thank you very much Gerry it was a pleasure for us as well! Hope you like your vehicle!
May 12, 2016
This place is shady! They sound good on the phone but would only provide a partial car report that clearly says that it should not be used for commercial sales. When I asked for a photo of the VIN plate and a proof of commercial report use, I never received a response back. Avoid this dealership!!!
May 13, 2016
Response from current dealership:
Good morning Kimberly,
We provided you with a full AutoCheck report of the vehicle, after a detailed conversation via phone. You then requested several items such as: Mileage Rollback, Fleet Rental records, Loan/lien records, proof of AutoCheck Commercial credentials, and a photo of the VIN plate on the vehicle. Before we could gather and relay that information, someone came in and purchased the vehicle (as you can see it has been marked sold on our website). We work on a first come first serve basis UNLESS a deposit is placed on the vehicle, so we apologize for any inconvenience this may h
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We provided you with a full AutoCheck report of the vehicle, after a detailed conversation via phone. You then requested several items such as: Mileage Rollback, Fleet Rental records, Loan/lien records, proof of AutoCheck Commercial credentials, and a photo of the VIN plate on the vehicle. Before we could gather and relay that information, someone came in and purchased the vehicle (as you can see it has been marked sold on our website). We work on a first come first serve basis UNLESS a deposit is placed on the vehicle, so we apologize for any inconvenience this may h
Mar 14, 2016
I asked the dealer if the car had a
warranty. I was informed that it was a
used car and it came with no warranty. I
asked if this is a lemon am I stuck. They
said pretty much.
I guess you are also a lier, I visited your place, you provided the
keys to a car with scratches that smells like an over grown
cigar.. And know you have the audocity to say I never been to
your lot on a busy route 46. Shame on you, buyer be advice.
RUN
Mar 26, 2016
Response from current dealership:
I'm sorry. Next time you come in to our dealership and ask about a $3000 car I will make sure I buy it NEW from the new car dealer and give you a lifetime warranty. My apologies.
Mar 2, 2016
Sold me a car knowing it had a dead car
battery in it.Most likely they charged the
car battery, two times before I arrived at
their shop to decieve me. I hope there
isn't anymore problems with my car.