Longo Lexus

The man was very helpful and even took pictures for me. I'm just sorry I wasn't able to get to their dealership before it sold. I give a big thumbs up to the fella who helped me, he really went out of his way.

Very professional and went above and beyond to make me happy about this purchase. Thank you all

I didn't end up buying the vehicle but the service I received from George King was great.

Very helpful and straight forward.

Sales rep was responsive. He discovered that CA was one of few states (particularly in the West) that does not exempt a trade value from the state sales tax, putting CA at a huge economic disadvantage.

I only inquired about this car. I got an email and a call back. I was told if I was interested in test driving the car I need let then know and they will reserve it for 2 hours for me. Since used cars are selling so fast, the dealerships are in the "driver seat" for now. This explains why used car prices are up for the last 5 months.

Quick response from dealer.

Excellent!! In & out Deal and Great price!

The car they show me at the dealer has a lot of scratches and not ready for sale because it was so duty inside

Good service, nice and friendly

Horrible customer service. Drove over an hour to see the vehicle and they sold it when I was on my way. No phone call and no apology. David in internet sales has next to zero personal communication skills. I wouldn’t buy a car from this dealership!!!

Reponse to our request was quick and the person who helped us was friendly. However, the process to get a test drive was too long. They had to entered our driver's license and insurance info into a computer instead of just making copies of them. We also had to give them our car key. The whole process was 10-15 minutes. The car we test drove was also dirty. It had hair and lots of debris on the seat, soda stain and kids finger marks on the headliner. It was just not a Lexus experience.

Courteous and follow-up.

I actually bought a different car from them then I originally inquired about. This is my fourth Lexus but first time at Longo. This was a great experience. Tony was amazing as a sales person. He did everything I asked to warn my business. He even gave me the tease value I wanted for my car sight unseen. Peter was great in finance. I highly recommend Longo if you’re looking for a Lexus. You can do the entire “deal” online and just go there and sign the paperwork. I highly recommend Longo.

Dealt with Sergio at fleet department. Everything went smoothly. Happy with the result

I had a great experience with Longo Lexus and purchased the car the same day.

Great customer service! Ian was very helpful

Great experience No hassle No games No gimmicks No pressure People going the extra mile to make a difference

Exceptional service

Stopped at dealer ship because of car that was featured by Car Gurus, unfortunately the car had just been sold. Met with Jeffrey Winiecke Sales Manager "Internet Sales". Took test drive on similar model Lexus, liked everything about the car except the black interior. Had a good experience, and thought Jeffrey handled car presentation really well.will definitely consider this dealer ship if the car I am looking for becomes available.

I bought the car!!! I really was pleased and impressed with the entire experience at this dealership. From the beginning, they didn't try any tactics in trying to sell me more than what I came for. I would buy from Longo Lexus again.

Excellent communication with me.

Nice salesperson named David

Someone did call and answer my questions but they also emailed me and I requested the information on how they arrived at the price. I never got a response.

Responded quickly

Quick responses

The dealer responded to me promptly. I was able to make an appointment to see the car. The dealership was very helpful and made the car purchasing experience a great one

Contact once and didn't have any follow up

Very friendly and very professional. Best car buying experience I have ever been through...

Was contacted promptly. Follow up contacts made.

For a big dealership great price is expected, but what stands out the most is their customer service. Once we arrived and spoke to Leo Subroto, we knew we were in good hands. It was the best car buying experience so far— we didn’t buy the car on the picture but the Lexus my wife really wanted. Thanks again Leo and Peter.

Steven J. was great.

Dealer responded. Went to see car but someone else had already made an offer before I arrived

The fleet manager was personable but I really did not like the finance guy. He was condescending and just not pleasant to deal with. The finance rep was pushing warranties on me even though I told him i did not wish to purchase - he kept pestering and started to act condescending. I will not buy from Longo again. This was my first awful experience at a car dealership. Place was completely unprofessional

Compared to my vast experience of contacting dealers Anthony the internet sales manager is efficient and quick, also doesnt treat you like an idiot like a lot of sales dudes, awesome genuine dude who helped me find my car!

It was amazing. Easy, efficient and fast. David was super helpful and nice. Finance was great. I give the whole experience a 10!

Longo Lexus has a huge selection of used ES350s, you have to go there to see. Test drove a few of them and found the one I like. Their staff is very friendly and helpful.

Anthony from Longo was great. He contacted me and walked me through the deals...he was VERY helpful! Bill

Rude! I was actually going in to purchase a vehicle but their customer service sucks! Apparently you need to look rich for them to even approach you. Went to Acura instead and was amazed on how helpful they were.

Sale man was nice and helpful.

Very good service and very happy with my new car.

Amazing dealership! Ask for George Kantanto!! He is the best!!! I actually purchased this vehicle and I love it!

They contacted me immediately. They were so nice and professional. Would recommend them!

Fast response

Gabriel at Longo Lexus was great. The finance staff was as well. They addressed all our needs and made the purchase process simple. They definitely went the extra mile to satisfy me as the customer. I definitely recommend seeing them for your car buying needs.

Dealer was friendly but responded a little bit slow.

Pretty good experience. Didn't feel pressured to buying the car and the Salesmen were very nice. I really appreciate the service. Not overwhelming but they definitely pay attention to you.

Great experience, this volvo was ultra clean and the salesman Steven did a fantastic job, no pressure what so ever.

Professional,Timely, honest and informative. Great experience.

Great response and attitude.

Investigated on line, they had a good deal. Went to check it out car was super clean, sales helpful and bought car at internet price.

I had a great experience at Longo Lexus and purchased a Lexus.

Called me back

Reached out to me very fast!

Very Professional!

Had a great sales experience with Sadie. She answered all questions and went above and beyond to help me find the right car. I was extremely pleased with the whole experience and end up buying the vehicle I was looking for.

My experience in regard to possibly purchasing a vehicle from Longo Lexus was typical wherein the dealership was unwilling to budge or reduce their advertised price on their 2015 Lexus RC-F with approx. 24k miles at $47888. Therefore, I responded to one of their competitor’s location and purchased a 2015 Lexus RC-F with only 11k miles at $47500, which was a much better deal. Although, they were aware of the difference they chose to maintain their "NO HASSLE, NO HAGGLE" advertised price. Nonetheless, I saved $2000.

By far, the best car buying experience I have had encountered in years. Jeff Weineke in the internet dept was a pleasure to deal with, upfront, straightforward and a politeness rarely found in this business. I didn't end up buying a car from Longo at this time, when I do it will be from them.

It seems every time I call this auto dealer, Longo Lexus for an advertised car, the car is already sold as they offer you other cars for sale. Even though this is supposed to be the largest Lexus dealer in Socal, I rather buy from a small dealer.

We were contacted right away regarding the car inquiry. The car we were inquiring about was already sold that night, but we chose to go to the dealer anyway the next morning. We were working with Sadie, the internet sales manager. She was wonderful, informative, personable, and not pushy. There was no push for upsells, just that it's something that is offered. The process was quick. We had a great experience and walked away with a beautiful car. Coinsidentally, my car battery died that night. I contacted Sadie, and without question, we got it replaced the next morning at the dealership no charge. No problems since!

I found out what I wanted to know. I am waiting for my current lease to expire on 12/24/17.

Very helpfull, no pushy sales!

Longo Lexus was very helpful and we ended up driving the vehicle home the same night we went to view it. This was a very positive car buying experience without any pressure. Everything was transparent and the sales person explained the details very clearly to us. We would definitely recommend Longo Lexus to friends and family. Follow up contact has been excellent also.

Typical automated email response system.

Very responsive. Take great care of their vehicles. Showroom is beautiful and I really enjoyed my experience here.

Very satisfying. The process of buying my SUV was very easy.

Dealer responded quickly but doesn't have the color i want.

Though I didn't buy the car the sales approach was very professional.

Car was sold by the time I got to the dealership, but overall experience was still good.

Good exchange of info but we decided to buy something else. Price was good but mileage was much higher than we cared for.

Dealer reached out but we had already made a deal on a car we wanted. I have heard great things about Longo though.

They were very helpful and patient. They always responded to my e-mails and phone calls. David Truong even had all my paperwork ready so I was able to leave in a timely fashion because I had a 5 hour drive home in L.A. traffic

No follow up response after the initial text.

Salesmen seem professional but won't negotiate, prices are too high vs. market. Will buy car elsewhere.

Very nice car dealership. But extremely average experience with the workers there. They did not provide much help at all. I basically bought the car completely on my own. If I didn't know how to buy a car prior to being there, I never would have came home with it. Great cars and a pretty good price. Very average/below average experience. Would I go back? Probably not. Would I recommend someone else to go there? Probably not.

I went into Longo Lexus trying to trade my base model 2013 GS350 for an F Sport model. Service was great but the person who assisted me with the negotiation didn't really want to work with me much. Gave me 2 quotes, and said she wasn't able to go any lower on payments. Didn't ask if I could give any more towards the down payment. What payment was I more comfortable with. I know there are more ways in order to come to the payment I was looking for. I've seeing it being done. We were just disappointed in there service and divided to try somewhere else.

It took me 6 hrs to get to this dealership and I must say this dealership is nice. Anthony and Leo was great to work with on getting my dream car. This has been the greatest experience ever.

The experience was terrible because I asked them about price and that they talk to manager for a better price , they did not , I called another dealer asked for price negotiation in ventura , they took care of it , u went there and bought my lexus So to make it short customer servuce in longo sucks specially with Paul the sales man

Dealer never got back with me on counter offer.

The deal was done in 2 hours. Great experience with Steve Johiro. Excellent customer service. I will definitely recommend Longo Lexus.

I applied for a loan online and received a call from a friendly agent literally minutes after it was completed. He told me I was approved, I told him which vehicle I was interested in and how much of a down payment I was willing to make and he invited me to come in. Everyone there was very helpful and friendly, made me feel right at home. I test drove the vehicle, and we went to negotiate the deal. There was no haggling over the price of the car, what I seen was what they offered it at and I was satisfied with that. They worked out a fairly low APR, offered me extras but didn't force anything on me which made the entire experience enjoyable with no regret afterwards. They called and emailed me a day or two later to make sure I was satisfied with my purchase and told me to feel free to contact them by phone or email should I have any questions or concerns. I'd recommend this dealership to anyone looking to buy a new or slightly used car.

Very professional dealership low mileage well priced courteous good follow-up

I learn a lot for used car from a salesman

I was referred to Tony Minarto. He was very helpful. But I don't like the new look of RX350.

I contacted this dealer through email and got a called from very promptly. I was able to get a good deal o. The car I wanted. Leo Was very friendly and helpful. Love the car I got and I highly recommend longo Lexus.

Great experience

Good contact, quick response-

Salesman was Not willing to help me trough the fimancing, this guy was not helpful in any way shape or form, ended up going to another dealer and had absolutely no problem getting a car, never ever buying anything from this dealer

Great service and response time.

Very professional persons did purchase a car from them highly recommended

Excellent

Very courteous

They're quick to response and very helpful. Great customer service.

Super Super Super

Excellent customer service

Ended up making a deal , not much pressure and no bait and switch. I was treated fairly.

They were very quick to follow up! Though the car sold before I was able to see it, they were still very helpful.

Good deal. It worth to travel from Tustin city to El Monte to buy a car I like. My car was very clean when I received it. I love my car

Very quick to respond via phone and e-mail and professional. Decided to go with another model than the one I had inquired about with Longo Lexus. If I didn't change my mind,I would have considered utilizing Longo Lexus for my present car purchase and with for any future oneswithout a doubt.

Good communication

Responded to the inquiry quickly and professionally.

Dealer responded by giving a phone call and also responded through emails

It was great experience

Excellent service, courteous and polite. Car did not have backup camera that I was looking for.

As requested, dealer contacted by email only.

Quick email and response and always kept in touch.

Purchased my G37!

The car was sold before I could get to see it; they nicely called to inform me of it and offered to look for other cars for me.

great services!

Bought the new IS 350 at Internet price. No need to spend time for bargaining on price.

Excellent

Despite the good price,my major complaint about this dealership is false advertising,they advertised leather interior,premium sound system,and one year of extended warranty,but when I got there,I ended up with leatherette,basic sound system and only 3 months of extended warranty,also one of the keys didn't work they said the problem was the battery,but later it turned out to be the key itself,luckily the car was still undefr warranty otherwise the cost would have been $450!,

They contacted me and stated they reserved a car for me because I made an appointment to take them my down payment. Only to contact me 45minutes later to tell me they sold it. that I had been exchanging emails and phone calls for about for 4 days. They suggested I try to get financed through my credit union, which I did and was ready to take my payment to them. I will never do business with them again. Lucky for me I found another car with another dealer!

Fast response sorry bought a new car not used

Responded quickly to my inquiry. Established relationship. Seems like a great dealership. Not pushy.

they responded and were very nice

good

George @ Longo said car was available, when I showed up he said car had sold earlier.

They had a car advertised on Auto Trader.com for at least 3 weeks. It was at a fantastic price. I called and talked with, he told me they had it. When I was leaving out the door, I called him and he told me they sold it. I'm sure they never had it but left the ad up so suckers like myself will call them. I will never endorse this Lexus dealership, salesperson or Lexus because of this.

Customer service is poor I went and test drove a car and didn't buy it because of some questionable issues I asked since it was a cpo lexus if it would be covered under the warrenty 2 weeks later I haven't heard back from the sales director who I emailed and called personally. To make a long story short I will never buy a car from them.

Very professional and polite service, excellent selection of vehicles, worked with me on pricing, excellent communication, details,and follow up. One of the best dealer's I've done business with and highly recommended!

Outstanding customer service!

The experience was pretty good. The salesman answered all the questions that I had about the vehicle and we went on a short test drive.

The car I was interested in was sold but Longo Lexus dealer quickly responded my email.

Very friendly and honest dealership

Classy guys!

Wrong info on add,listed as certified but not! Not willing to negotiate Only one key remote

Be careful of this dealer.....Bought a truck there and had it all arranged on internet and they screwed me when I got there..Didn't have truck they told me and said couldn't get one for a month..That was another lie!!!!!!!

They were great to work with, responsive to my questions and made the experience pleasant.

They were prompt and competitive.

Standard

Good follow up

Very helpful And polite

I had a very good experience at this dealership. The sales person was friendly and straightforward. The car was fairly priced and the negotiations went well. Subsequent customer service has been excellent so far.

Great service. AAMCO of upland referred me and very helpful

Excellent Service

good

quick response from 2 sales personnel