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Ken Garff Honda Downtown
About Us
At Ken Garff Honda Downtown We Hear You You might expect a car company’s top priority to be cars, but not at Ken Garff Honda Downtown. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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Closed Today (Sun)
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900 S State
Salt Lake City, UT 84111
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Jun 10, 2025
Quick reliable and understanding
Nov 6, 2024
bought this car. very friendly.
Show older dealer reviews 48
Jan 3, 2021
The experience was awesome! The sales person was extremely attentive to our needs but not pushy in any way whatsoever. All of the people
we dealt with were exceptionally knowledgeable, friendly and helpful. Everyone took making our needs a priority to the next level. Great job
Ken Garff Honda Downtown!!!!! Highly recommend!
Oct 9, 2020
The sales person made several false statements about the vehicle features. They were not
willing to come down on the price when I made a lower offer, but two days later, lowered their
listing price to $1000 above what I offered.
Aug 8, 2020
Dealer called, texted and emailed video walk around of vehicle.
Nov 6, 2019
Excellent customer service , car was clean and as described in ads.
Jul 18, 2019
Excellent service
May 28, 2019
When it came to my trade, they informed me that I needed major front end work. Not true, just had it inspected a month prior. They used scare tatics to improve their deal. Love the car or I would have walked away. Sales person did not explain navigation as extra money out of pockit to the buyer. Overall a very average buying experience!!!
Nov 21, 2018
We bought a 2017 Accord last year from Ken Garff Honda Downtown and had an excellent experience with Dave Hustead. The
surprise was finding the "gently used" 2017 Subaru Forester at Ken Garff's this year and having another excellent experience buying
the vehicle with our same sales person, Dave. The entire team was great, including Mary the finance person. She will be a
significant loss to the dealership when she retires.
Oct 8, 2018
Received a follow up call within a day of making an inquiry.
Jul 22, 2018
Salesman was very nice and helpful. Easy to deal with.
May 15, 2018
I didn’t buy a car from them, but they were very responsive while I was looking. Thanks!
Ken Garff Honda Downtown did a great job of interacting with me and answering my questions. They were quite helpful and friendly in assisting me in the store as well. There were questions about the used car that they didn’t know, like about an accident listed in Carfax and any damage caused by that.
Feb 3, 2018
Honest, had the car they said they had, quick easy deal. Thank you
Oct 13, 2017
Very nice reception and the young lady who helped me was very understanding of my situation. She didn't try to hard sell me on anything.
Aug 23, 2017
Dealer was nice. Contact by phone and email. Unfortunately, they didn't not have the vehicle I was looking for and were still priced higher than their competition.
Aug 9, 2017
Ken Garff is always professional, friendly and able to answer questions you might have. They are very responsive and polite, not pushy but helpful. I believe they answered my questions adequately and the online site is very helpful and well designed.
Aug 3, 2017
The internet sales folks were very prompt and courteous, and when the salesmen finally got involved, they were professional. Unfortunately the used car was very overpriced and they indicated that they were not interested in bargaining to a more fair industry standard price, so I moved on and found a much nicer car with all the required maintenance done for several thousand dollars cheaper. Very happy!
Jul 13, 2017
I called set appointment after work they had the wrong car they couldn't find it. Set a second appointment went down it wasn't detailed test drove it. They said didn't know we it would be done. They're very unorganized. Wouldn't do it again
Jul 2, 2017
Contacted me immediately.
Mar 21, 2017
They contacted me two emails I called and made an offer on the
this vechile sale internet rep.Heather no reply! After a week they
did a follow up,,,to see if I had any interest...HELLO ARE THEY
STILL IN BUSINESS! I made an offer cash! I'm a real buyer cash
buyer if they didn't like my offer they should've called me or
counter! Poor experience
Sep 10, 2016
Didn't really get a chance to fully work with the dealer. The vehicle sold before I could travel to see it. Person answering my e-mail responded in a timely manner.
Aug 6, 2016
Very helpful, no run arounds. Showed me exactly what I was looking for, answered questions. A little pushy with it being the end of the month but nothing bad.
Jul 25, 2016
So far Heather has been great in responding to my inquiries. I have not purchased a vehicle there yet, so I cannot rate that experience. Maybe soon so I'll rate it again then.
Jul 12, 2016
We exchanged information, and they gave me their best quote, but it didn't justify the product. Mileage, condition and price have to be balanced, you can't charge simply because of the year. However, the salesperson was very helpful.
Jun 8, 2016
Answered all of my questions.
Mar 15, 2016
E-mailed us the next day and we went to see the truck. It was as described
and available for us to drive. We went with another truck but they were very
helpful.
Oct 16, 2015
Car had been in a wreck. The
salesman kept insisting it had a
clean car fax report. They
wouldn't budge on price. Overall
I left the dealership vowing I'd
never do business with them.
They made the whole experience
feel like a typical car buying
experience. Which I for one,
hate.
Sep 16, 2015
It was great and we found a car that fits
our needs.
Aug 19, 2014
Friendly but overpriced.
Dec 1, 2013
Not willing to deal
Jul 19, 2013
5 stars.
Jun 29, 2013
Best customer service ever. I felt pampered like a China doll.
May 8, 2013
Good
Apr 12, 2013
very willing to help
Apr 10, 2013
Friendly. Answered all questions and concerns. Would definitely
reccomend.
Sep 27, 2012
I've chatted with both Rebeckah and Eddie several times. We're getting information together to convince my husband of this great deal. Very personable!
Jun 30, 2012
Car had one front tire under sized and both front and rear bumpers were loose, dealer only offered $300 for both items - what a rip off.