Hertz Car Sales St. Louis

We got a great deal here plus the dealership was honest and helpful.

Brianna very helpful

Very nice very professional just not the right vehicle

Didn’t seem like the person was interested in what they were doing. Would ask questions and get one word answers it seemed. Was really interested in the blue RAV4 but I’ll take business somewhere else where they show interest in what they are doing.

Agent was very helpful, friendly and kept me updated on available vehicles.

Wasn't a good experience. Salesman just outright didn't tell the truth on some things I know for sure. Overall, didn't have a good experience. He said that I couldn't test drive because I didn't have insurance. Had already told him that I had not owned a car in 4 years since my accident. Why would I have insurance if I didn't have a car? He then told me to come back on Thursday & he would allow me to test drive the car with him in it because he was off on Wednesday & he had an appt. that he had to tend to. First of all, if I can drive 2 days later, then I could have test driven the car that day. Never want to go back there. I have been to several dealerships that only asked me for my driver's license to test drive. They were the only ones requiring insurance to test drive. I guess Thursday's are the test driving days for the uninsured. I even asked if they had someone there I could purchase the insurance to test drive & was told no so I left. Chose not to come back on Thursday.

Good follow up.

It was very pleasant, the representative contacted me via email as requested and completely educated me on the Hertz buying experience. No pressure, no intimidation, just a nice conversation with a professional. I would certainly recommend buying from Hertz if you find the right vehicle. Absolutely.

He was good to work with.

Responded very quickly to my inquiry. Vehicle dirty inside & out and didn’t clean for us. Gas on empty for test drive & wouldn’t fill, but took $18 off price. Disorganized & unprofessional staff, but price was right. They won’t negotiate at all though.

It was better than expected and they had many nice vehicles to choose from. They worked with us very well. The salesman we dealt with, Dave, was a pretty good guy and not afraid to talk shop, a few jokes and laugh. He didn't try to hurry us and offered other alternatives if we had concerns. He did a great job. This dealer will likely get our business again in the future and would ask for Dave again.

Didn’t pressure me into buying a car & made sure I knew about all the financing options. Friendly environment & everyone was very helpful!

Awful customer service. I emailed about the vehicle a salesman responded said they had it so i called and another salesman said he has never seen the vehicle on the lot. We tried contacting them again a few days later they said it was supposed to come to the lot the next day and they would give us a call. Never heard from them and now it looks like they sold it.

Contacted me right away.

Great

I didn't contact them about a Rogue. I was interested in another vehicle. They are looking for it Great to work wit.

Dealer responded to my initial question quickly and thoroughly.

This is a great place to buy a car M Dallas was a good guy

Quick response

Salesman was very helpful.Would recommend this establishment to anyone looking for a car.

I ended up going with a different option, but the dealer was so helpful here and contacted me immediately.

Excellent dealer!

Contacted me by email

Scott R. Is amazing and they really do help to put you in the exact car that you need. Very nice and friendly service

Easy approval

Professional and kind

Easy place to buy a car without all the haggling and the cars are all in great shape. Paperwork at the end was a little long but other than that it was a great car buying experience.

Dealer responded

I wound up not buying this car, but the dealer was very good. They called me back and followed up via email although this car was already sold by the time I contacted them.

Very nice people. Helpful, willing to work with me. I did purchase my vehicle from them

Very friendly dealer

I was contacted but they seemed to be not willing to negotiate so I moved on, I also requested additional pictures and never received them

My experience was good. I wished they would’ve been more open to haggling but the vehicle was priced fairly so we went ahead and purchased it. Overall good experience. Would buy from them again.

Quick and easy, very enjoyable experience.

Called to find out exact area. The man who answered the phone was evasive & acted like I was bothering him & it was a problem to speak with me. We got off phone. 5 mins later someone called me about an internet inquiry. I told him that I just spoke to someone there who was not really professional or customer friendly. I would spend my money elsewhere & I hung up. He sent me emails & wanted chance to save me money. You HAVE ONLY one chance to make first impression

This was a very bad experience my score is 580 I was told without looking at the car they could do nothing for me

Very quick to respond just ended up not having what we were looking for when we decided on what we wanted.

Excellent price and very friendly service!

I found my car and bought it on 8 12 2018

Communication could have been better. Did not reply to text messages in a timely manner. Did not appear to be familiar with products.

Great

Nice people

They never called and when I called them, I was passed over to 4 salesman and the last one wanted to argue with me.

Great prices and caring staff

Tom knew I had done my research and let me shop, view, and test drive the different cars that interested me without any kind of pressure. At 71 years old I can't remember how many different cars I have bought but I think this was the best experience of shopping and buying a car.

Never actually went to the dealership but they were very friendly on the phone

The dealer was friendly

Fast and friendly.

Marshawn was great. Very knowledgeable and friendly. I would recommend to friends. Prices on cars are good.

Bought the vehicle. Best dealer experience I have ever had.

My experience was professional, accommodating and easy. Great staff of people.

Quick response

Excellent service

Very friendly and helpful staff

Didn’t include safety inspection, only included one key, battery in key died the second day. All on my dime.

Wonderful

I was looking for my first car and wasn’t really looking for something expensive but has a decent miles on it. I didnt have any credit score but my husband has pretty good credit standing and he was co-borrowing me with my car loan. They made it really easy for us and worked with us the best they can. I couldn’t believe we got a pretty good interest despite of my credit standing. They are one of the nicest people to deal business with and I’ve been driving the car for 1 week now and I love it so much! I highly recommend this dealership, they sell pretty good cars w low mileage in low price. Look for Marshawn if you go there.

Very nice. Very helpful. Very attentive. They have several lots with a good selection and very reasonably priced.

My daughter got her 1st car from Hertz Car Sales this weekend. She really enjoyed the experience.

Tom greeted me upon arriving at the lot and showed me thr vehicle. It turned out to not be the right car for me. He allowed me to look around and answered all my questions. I did not feel pressured at all.

It was a great experience. The employees were great, the service was great.

Very helpful and efficient. Large selection of vehicles good pricing, Tom was great. Bought a nissan rogue.

Answered all my questions very promptly.

Great..

No problems.

Very responsive and understanding.

I wish I could give zero stars...I called with a question about the price of a vehicle and whether they work with people on the price. The sales associate I spoke with on the phone screamed at me and told me they had the best prices around as there cars were already thousands below market value and they wouldn't go down any further. Then he proceeded to tell me I was stupid for asking about the price and he couldn't believe my "low ball" offer which was only $600.00 below what they had the car priced at. I will NEVER buy a car from this dealership in the future. The customer service is a joke I couldn't get a straight yes or no answer on a simple question and that was on the phone so I can only imagine what they're like in person.

Helpful, friendly. They were busy so had to wait for assistance but salesperson kept us informed of status and was attentive as possible.

Awesome experience! Willie & Bob were terrific. Would recommend them to anyone.

We were pleased with our experience.

they were awesome

I really enjoyed my buying experience and would recommend them as well.

This was the worst car-buying experience I can recall, and given past experiences, that is saying a lot! I went out on Thursday evening, December 9, to see the car. I told the fellow right up front that I had been contacted by two different sales people via email and phone and which had contacted me first, which second. He said neither of them were there. I asked him to go ahead and show me the car since I'd driven all of the way to Florissant, and so he showed it to me. I told him he could figure out with the other two fellas who was going to get the sale, etc. (I was trying to be polite, having been in commissioned jobs myself in the past). At any rate, went home to talk over with the family, and called him the next morning to put a deposit on the car over the phone and told him I'd be out right after work to get. He said "we can't hold." And I replied "I'm not asking you to hold without money; I will give you a credit card and you can charge me right now." Again, lots of excuses on why they can't. Is Hertz operating in the 21st century, or the 18th? After he said they didn't do credit, I offered Paypal. He said "we don't do that, either." I told him when I came in after work (I worked until 6 pm Friday), I'd be in a hurry, since I had to be at my daughter's game at 7. He said to send over my ID and insurance to the original sales person who contacted me via email, since the guy wasn't in yet for the day. I scanned both and sent to guy #1 via email. Never heard from him. Checked in again later in day to make sure they knew I was coming. The first fellow I'd talked to reiterated (again) that they could not hold it. I asked if he had a routing number and told him I would wire the funds, so they would be there within 1/2 hour, since I really wanted this particular car. He put me on the phone with their general manager. I explained to this fellow that I'd been in the previous day, wanted to buy, would be in right after work, and he said "I can't hold." I again offered credit card (we can't do), Paypal (we can't do) and then I asked him about wiring. He said, "You can send a wire, but it takes two days to process on our end." I said - "are you kidding? The whole point with wiring is speed - so you will have instant access to the funds." I told him typically a wire means he would have the funds in 1/2 hour or less. He said "again, if you send money that way, we can't process for 2 days and we can't hold the car" and then he HUNG UP ON ME!!!!" REALLY??? Where do they find and train these GM's? I thought Hertz was a name brand and a classy outfit, based on my past experiences while traveling and using their rental cars. Needless to say, the story does NOT have a good ending. 1/2 hour before my work shift ended I get a call from Guy #1, who I hadn't heard from all day, telling me "I have bad news. Someone is coming in in a few minutes to buy the car." Seriously? I told him I'd check with my boss to see if he'd let me off 1/2 hour early, but that it would still take 1/2 hour to get to Florissant, but that I'd try since I really wanted the car and had conveyed this every way to Friday all day long. It certainly wasn't due to a lack of effort on MY part that they didn't have any of my money just yet. He said "too late." I have SUCH a bad taste in my mouth now for Hertz! I don't think I'll ever rent from them again either. If this is the type of personnel they hire - folks who have ZERO regard for the customer - and if their policies are stuck back in the 1800's - before credit cards existed - and if they care SO LITTLE about customer needs, then they are definitely NOT the classy organization I thought they were. And don't even get me started on the hiring and training of their management personnel! I could write a whole book on that one alone! Where did they find this guy? Under a rock? I mean REALLY! Hanging up on the customer? BUYER BEWARE! If you need any sort of treatment that reflects the treatment we've all come to expect in this competitive and transparent age of social media, and if you want to use any sort of modern means to put a deposit on your vehicle (credit cards (which of course Hertz the rental agency accepts just fine), Paypal, bank wiring of funds, etc.), you can pretty much pass this Hertz dealership by. They will NOT work with you. This is the most clueless and anti-customer behavior I've seen from a car dealership. Guess they didn't get the memo....... My last car was purchased at a local Toyota dealer in town and they were able to hold with a credit card deposit "just fine". Next day I went in there, they tore up the credit card slip once I'd signed the contract and we started over with the finance details to purchase. Went home with my car that very day. I'm really not a hard person to work with! Try to get commission for the right person, scanned and sent my docs within 10 minutes of the phone call (in other words, I do follow-through on what I say I will do), etc. NOT WITH THIS HERTZ SALES DEALERSHIP. You can FORGET anything resembling customer care.

4 out of 5 stars... They reached out to me quickly. I was disappointed to find basic items (CD Player & spare tire) were not included with the vehicle. I was concerned about some paint chips/dings, but they assured me that we will be able to bring the car back when their paint guy was in to have those all fixed. I ended up buying the vehicle & financed through my bank. Side note, I would update all listings to show ONLY the features that are on that particular car - apparently this dealer prefers to use a blanket window sticker showing features.

Very informational

Great

I emailed to ask for a specific car. I was told the car was there. The next I show up and was told the car was sold three days prior.

Contacted right away. Never followed up.

very good

Very prompt

I was pleased with the prompt professional service. I knew what I wanted and they provided it. I bought the car I was looking at from them. there was a bit of a delay due to more customers ahead of me but that's just the breaks of shopping on Saturday.

Was good. Did not find car we liked.

I made the representative aware about how uncomfortable i was in going to north county, instead of offering additional options, he made me aware on how other buyers are comfortable with the location.

Ok experience. Car was not what we were looking for.

Best car buying experience!

Willie responded fast and to my millions of questions! I bet that he answered my 15 questions, of course all in 15 different messages within hours of me sending another question! There prices are fair... No haggling... Most cars below blue book... I liked that no haggling! Email him back and forth for almost a week! He did inform me there was another person looking at the car I was looking at, I drove the 2 hours knowing this ahead of time! I still have purchased a car anywhere! If this car is meant to be mine it will happen! But looking on there lot I found another car that I might like better!

Sold the car out from under me even though I gave them $6,000 to hold it, and then when they got the check for the remained in their possession they sold the car to someone else before my papers from out of state could be sent back to them. Denied giving me bad papers even though I had them in my hands and offered to send them a picture of the wrong information. Worst car shopping experience to date. Extremely shady manager.

Willie emailed me for a 2nd time after the initial response to check back in, and I am sooooo glad!! I expressed some concerns to him about financing issues, and he answered as best he could. My boyfriend and I went in today, test drove a couple cars and ended up finding a different one than what I had originally gone in for. Willie worked hard with the finance guy Mark, and I couldn't believe it, but they were not only able to get me financed, but for a GREAT monthly payment as well!!! Everyone that was in the office was cheerful, friendly, and a pleasure to hang out with during their work to get my approval. I would ABSOLUTELY recommend Willie and Mark and Hertz to anyone, and would go back for another car in a heartbeat!!

They were excellent. My guy even offered to come in on his day off to complete my sale. Everyone was friendly and helpful. I had a great experience, will recommend to friends and family.

Dealer responded promptly by email. I made a fair offer based on Kelley Blue Book. There was no budge. Basically, it was almost take it or leave it at the price on the web per the respondent. .

Very professional customer service team.

I came in to look at a new car for my 16 year old daughter. Nick and the rest of the staff at Hertz were terrific and made us feel very welcome. They had us in, on a test drive, and back out the door within 2 hours on a busy Saturday morning. It was truly a great experience, and I plan to send many other customer to Nick and the great staff at Hertz Car Sales in St Louis!

Very courteous...quick response

Very good

Mike was a great salesman!!

Good

Car was sold before I had a chance to look at it.

The guys at Hertz were awsum... I will definitely be doing business with them in the future. I am telling all of my friends and family about the great deals and wonderful customer at Hertz. Thank you Nick & Marshaun for all ur help.

friendly, good customer service, adaptable to your schedule/situation, no haggle pricing a plus - less of a manipulative 'sales' environment

Marshawn Dallas was extremely helpful. Would recommend

Very professional, very friendly

Great