Freeway Chevrolet

Contacted dealer asked for an out the door price three different times. They refused so I will be buying from this dealership

Nice place salesman nice not pushy.

No one was interested in helping. People were busy looking at their watches. I guess they were ready to go home or waiting for that time to leave.

Pleased with response.

Great customer Service, bought our vehicle from the dealership.

Great!

Kept hounding me even though I told them I found another vehicle. Wanted to know the deal so they could see if they could beat it.

Excellent. Was contacted immediately and drove the truck home the same night.

Freeway Chevrolet posts a price for the car on Car Gurus but then tacks on extra charges (called “prep” fees) sometimes as high as $3,000. They bury it in your contract and suddenly the $32,000 car in now $35,000 (and no explanation of what these fees are for). I have bought several cars from different dealers using car gurus and the sticker price was the sticker price (no funny “prep” fees) - of course there are the usual fees when you buy an automobile… Beware Freeway Chevrolet’s “prep fee”.

Very professional

Good company

I saw a car I liked. I requested pictures they sent pictures. He told me that the vehicle will need to go through inspection and he would reach out to me regarding an offer. They never reached back out.I emailed the guy never got a response. The funny thing is I would’ve bought the car. Oh well

Kyle was really nice to work with. Responded quickly and did not pressure us.

First time I wasn’t a fan they didn’t try to make a deal, so I pre-qualified for my loan and Cam was just awesome to work with

I found this dealership to be extremely dishonest. In particular sales representative Devin Bain after emailing several times to this gentleman and telling him I was coming from Sun City to Chandler to look at this car. He emailed me one last time at 4:15 p.m. telling me you knew I was coming a long way and he would see me when I got there in the evening to show me the car. So after driving me an hour. I arrived at 6pm. I discovered that the dealership says he has left and is not there so they will have somebody else help me with the car. After waiting 30 mins for someone, someone else walked up to us my Wife & Me. And says that car was bought by an employee that's why he knows it's not available for sale anymore he's sorry. Then he gets up walks away doesn't even ask whether I want to buy another vehicle or if interested in another vehicle or anything else. Unfortunately I did not get his name. I would give a negative star review if I could. Wasted my time and money.

Don't waste your time with this dealer. When communicating the total purchase price they dealer tried to add over $3,000 in various fees to the advertised price. Note these fees were not tax or lic costs. Very disappointing!

Contacted dealer with prequalication. Heard back right away but car was sold before I could get down to dealer. Steve the sales rep is still in contact with me looking for the car I want. Great customer service.

I now know why this car has been sitting on the website for essentially 2 months. Salesman offered me 11k for my trade in via pictures and new salesman told me $14k when I went in person after telling me the $11k was the best they could do since it was done recently. Price of the car has been all over the places. $24k when I went in Labor Day weekend and then up to $27k 2 days later. I told the salesperson I had my down payment in a brokerage account so it would take me 2 days to get the money and they immediately stopped wanting to work with me and told me to come back when I have the money even though I live in TUCSON. I’ve bought 4 cars all from different dealers and I’ve never put up with anything like this before. Would not recommend working with them to any of my friends or family. Let’s see how long the car sits

I had asked for some pictures of the frame/undercarriage of this Hummer H3. To make sure that it doesn't have any rust issues but no response.

No problem to set an appointment to view & test drive the car. However, at the start of negotiating the potential sale, I was quoted a price that was thousands more than the web price. I had to show the sales associate my email to start negotiations at the current/revised lower price.

Once I had shown interest in this vehicle, they raised the price over $3000! If this is how they deal, they will never see me walk through their door. When I brought this up with the sales person, he just blew it off.

Reached out to me ASAP!

I purchased my 2018 GMC Terrain last month. Freeway Chevy communicated very well in many ways, in the beginning. As time went on, replies to my emails took longer to receive, and when calling my saleslady or her boss, I started getting the answering machine. I felt they were avoiding several questions about the add-ons that I did not ask for and didn't want to be charged for. I feel that the price on the windshield is the price the customer should pay, plus taxes and a small doc fee. I don't think that Nancy ever lied to me, however, she made several promises that she couldn't keep. The one that bothers me is that she told me if she couldn't find the other key fob, she would get me one (programmed) at cost, so that I would have the two the vehicle came with. I never got that second key fob. She kept putting me off, until the deal was done. I will not buy here again. I gave two stars only because I got the vehicle I wanted.

They Contacted me. We haven't talked yet.

They were very responsive and helpful while we were shopping but the second we signed the papers they wanted nothing to do with us the sales guy even blocked our number! We will definitely NOT recommend anyone to this dealership for new or used vehicles.

They were very responsive and helpful but ultimately we couldn't make a deal.

Fast, friendly, and helpful

Great experience, great customer service and beautiful vehicles! We will most definitely go to freeway Chevrolet for our vehicle buying needs. Sincerely, Natasha

I got a call regarding the camaro, I have been busy at work and its frustrating trying to get time to talk more with saleman.I wish I could test drive and see camaro physically,but due to convid-19 , I really dont want to chance getting out there If more photos of the camaro would suffice making a decision. Thank you, Fred

Drove 30 miles to get here just for Todd to tell me the car wasn't available. What's the point in asking me to come then? You just wasted my time and gas.

Called on a vehicle was told it’s not available to view because they just got it in, and asked the salesman to give me an ETA as I was very interested and it would be a cash sale. It’s been a few weeks and never heard from them. Not even a “hey it’s been sold but I’ve got other vehicles to show you”.

I was not real impressed with the whole experience. Though the sales person was attentive and hard working, the management is like so many others I encountered in the valley......do a sales job on one vehicle that they then don't really want to sell you and then try to steer you to another more expensive one and try to twist your arm into buying it by shaming you into it. I reminded them that they were the ones that pushed the more expensive one and wouldn't really talk about the one that I originally came into see......and the meeting was over.

No comment bcz I was satisfied

Friendly and helpful ,will recommend them

Dealer was very helpful. Unfortunately, I wasn't fast enough and the car sold.

Dennis was amazing and so helpful. Helped us do everything to get the car.

The car wasn't even passed inspection and not for sale. Guy was nice to show us the car in the back lot with no keys but waste of time

We dealt with Dennis. He was amazing. He made sure the car was detailed and full tank of gas. He was kind, caring, and seemed very trustworthy. He was also really well with our kids. At the end of the deal let’s just say we were calling him uncle Dennis. Definitely would recommend

Salesman was great!

easy comfortable patient process

Good

They were very helpful and not pushy

Great Service!

Nice people

Purchased the vehicle. Don't think I got a very good deal. $20,000 plus and they didn't even give me a free oil change. Pretty much here's the keys, see ya.

Great experience bought the vehicle just a great deal and experience overall

John Miller is pretty good for sure. I will do business with him in near future and have to say he goes the extra mile.

Hello everyone. So let me break it down how my experience went... 1. The salesman was personable so he gets a thumbs up 2. The salesman, manager were dishonest. I gave the salesman my info and he ran my credit which btw is around 800. I/we negotiated a price which actually was not really a negotiation since they would not budge on the price. I was told at the end of the day this past week that the manager would have the documents emailed to me to purchase the car. Well, I never got the email at the end of the day so I txt the salesman and told him I did not get the documents. 3. The next day, I call the dealership and find out that the car "magically" sold overnight and this was while they were wasting my time stringing me along plus "they" ran my credit which cost me 2 pts on my rating. BTW, I was approved for financing so this was not an issue of me not having financing or money. Also, I have over 100k in the bank so money IS NOT an issue. 4. So, after reading #1-3, the issue here is that this dealership presents itself as "legitimate" when in fact they are scheisters or if you are from the South...a carpetbagger. 5. How's this treatment of a combat vet with over 33 years in the military? I call BLUE FALCON on this one!

Very good communications.

Fast responding!

Salesperson offered us a deal that he couldn’t honor- salesperson even emailed it to us. Glad we had called to go over numbers, otherwise we would had travelled for 6 hours to find out the deal was a way to lure us in. Never dealt with any business that conducted themselves this way. Very disappointed and deceptive way of doing business.

Very helpful and professional.

Matthew was great, but car was already sold.

no pierdan su tiempo, puras mentiras.I talked to the salesman because they were advertising the car for $32,388 so I was really interested, he was going to send me the paperwork and he never did. I called him several times and he didn't answer me. They changed the price the same day to $39,998. Please don't waste your time with this dealership.

We were interested in seeing this vehicle....the dealer contacted us ....went out for a test drive and decided to purchase it.....It was a most pleasant experience, from Antonio, Big T, the saleman to Dennis, the finance manager......both very knowledgeable and professional .....we wanted the terms that we could afford and they made it happen to our satisfaction.....I would recommend Freeway Chevrolet to anyone interested in buying a new or used vehicle......

I appreciate the follow up

Very Responsive.

very nice people low pressure. I drove the car and found it didnt feel that great. It had a significant dent in the rear tailgate and damage to the bumper. I passed.

setup appointment to meet twice, both times i called 3 times each for an associate, got one named joe and then got hung up on multiple times when i tried to go see the car. it is now my fourth day and still nothing.

Dealer had the car advertised for $23,800. I called with the intention of flying from Florida, buying the car for cash and driving it home. Salesman was supposed to get back with me the next morning. He did not. When I called the dealership back I'm told that they have transferred the car in-house to another company owned dealership and raised the price. If I still wanted the car I could buy it for $27,000. Bait & Switch. Hope they sit on the car for another six months.

Typical dealer--kept promising to meet my terms, brought three different guys in to try to work me around--and I finally walked. The initial sales guy was ok but he hd no authority to close the deal. Skip this place.

The advertised rate on Cargurus they said could not be honored if I paid cash. I would have to finance through them. Seems you have to pay $1000.00 more according to there internet manager if you pay cash. That is something I have never heard. Seems like a new form of bait and switch but here they use Cargurus as the bait. That little tidbit is not reflected in the CarGurus.com website. I brought all of this to the internet manager so that he could put the actual price which I has not been done.

I bought this jeep sight unseen. The deal was good, however when I picked up the jeep it was not cleaned up as promised. I was asked to leave the jeep at dealership so they could detail it, Matt told me he would make sure it was detailed and would only call me if it was done to his satisfaction! Great sales talk Matt!!! however when they called me to pick it up only the exterior was washed and the interior was filthy! All the windows were smudged, the dash had spots of soda everywhere and the dust on the visors and mirrors looked like the jeep just took a bath in the Mojave Desert! I don't feel this dealership went above and beyond for customer satisfaction (it's all about sales folks). I would not buy again from this dealership.

"Sold" me TW car and after I have had the vehicle for over 2 weeks, notified me that for some reason I had to return the car. Very unreliable.

got back to me right away. Very friendly and informative

I was told they have it and to schedule a time when to come see it

Good group of guys contacted me as soon as I summited the form. Highly recommended! Thanks, Keith

They were very accommodating.

Found a vehicle, contacted this dealer, made an offer. Within an hour, dealer contacted me and told me the vehicle sold and was I interested in another vehicle, which I was not. Within eight hours, that deal fell through, even though he told me the vehicle had SOLD and was I still interested. I stopped dealing with this dealer and went elsewhere to buy a vehicle.

Contacted me, but the truck had already sold. What they had didn't fit my needs.

Jim and freeway Chevy were great. Good service, kind, and knowledgable. It took a while to get in and out, but in the end they were able to make the numbers work. I love my new truck!

I didn't end up buying the car I was looking at because they tried to tack on a bunch of ridiculous fees. $600.00 options fee - on a used car? That should be included in the purchase price! A VTR fee of $300 more or less. I get the title and registration fees. $389.00 Doc fees - I was going to pay cash. I understand doc fees are not regulated in Arizona but just because you can doesn't mean you should. I bought a used car at Flagstaff Nissan Subaru - Same Doc fee and title and registration fees but no other "interesting" fees just straightforward and honest, no BS. Buyer beware!

Good

It took several days to get a response. And of course the great deal and car I wanted was not available. And from what I experience . Seems to be how everyone tries to lure you to visit. They made very little effort and were quick to excuse my business. Seems to be the case with most dealers

They called and got more info. They were a bit out of my area

Awesome I got the Nordstrom Experience!! A bad experience turned into the best car buying experience this far thanks to Michael GM at freeway Chevrolet, going over my expectations with price and quality.

Not a good experience. Told them I was ready to buy, but then the games started. I walked away . The next day they called to say they would accept my offer. Too late, I already bought elsewhere. Won't tolerate people wasting my time.

Nice people

good service

Didn't go above and beyond.

Careless ,rude, indifferent to customers needs ,unreliable,can't be trusted and what an experience!!!!!!!!!

Outstanding

Overall good, took a little wheeling and dealing but we all came to a price we could agree on. Car was in great condition.

Sold a vehicle out from under us.

Very happy with our Traverse! We got way more car than we could have hoped for at the price we planned on spending! Will and the Internet sales team were AMAZING!

contact has been professional and adequate.

The idea is the same, get you in the door with an eye opening deal that u will always be short of

Spoke with two people, who have been very nice, honest, and wanting to help us. We are still looking.