Frank Leta Acura

I was looking for a SUV for my daughter and we found it. The dealer was friendly and quick to respond to my inquiry. The listing of the vehicle showed clean and was accurate in description. However, the experience is a lesson learned. I feel I was lied to and manipulated. They passed the test with flying colors. I take full responsibility for what took place and for my not being diligent in dotting all the I's and crossing all the T's. We were taken for a ride literally and with all of that transpired with the sale, they only gave us one key for the vehicle. When I asked for the additional key, I was told, "We only give one key for used vehicles." We now have to pay for an additional key. I've never heard of that before. Pay very close attention to what is going on. At least if they were going to screw me at least let me feel like I walked away with something. God don't like ugly and He ain't to fond of cute.

My experience with the team of people was outstanding. They were courteous, resourceful, and knowledgeable and they got the job done.

Alyssa was professional and great to deal with. We were coming from out-of-state and she provided videos of the exterior and interior of the car when we contacted her about the car. She also answered all the questions and addressed any issues we had about the car. Description was correct on the car and was priced right. Did not feel any pressure to purchase the car and the staff at the dealership were friendly and professional.

Tyler worked very hard to make my purchase from them a great experience.

Corey good salesman car wasn't what I was expecting

Persistent and thorough in gaining my business. Helpful with inquiries.

Gave me all the information I requested! Very helpful!

Drove an hour and a half to their first dealership. The vehicle we were interested in wasnt even there and they had a stop sale on it for airbag recall. Would have been nice to know this beforehand. The 2nd dealership we went to of theirs same day, about 2 hours away, had the vehicle but had been wrecked, cracked windshield and the drivers door rattled when you shut it. Both vehicles on car gurus and confirmed they were available before we went. Wasted lots of time and gas.

Average dealership - if you looking for a classic salesmanship- you will find it here- truck was slipping from 1st to 2nd - they said they would check it out and follow up with me - never happens - they probably used their highly sales skills and sold it to someone else.

They definitely try to get back to you as soon asap. They really want your business which makes sense. I just decided not to go with this truck. No fault of the seller.

They are very nice, but take a long time to do the paperwork, but I really recommend that team

Went to dealership yesterday to look at the 2017 Chevy Suburban and inform the used car salesman that this vehicle be hit and sure enough there were two dents on the passenger frontside quarter panel and they never knew it wad there until I inform them later that day after I went back to take pics an noticed it after the sun has went down to the west so i can see it.

Jared was great pleasant to talk with

Great service! Mel was very helpful and quick with online application process.

Responsive professionals

Still waiting for an update on this vehicle that I was told is in service . It’s been ten days or so and two different sales consultants have not gotten back to me. There seems to be no sense of urgency to sell me this vehicle or even recommend something similar

They are very nice and friendly staff

Good communication throughout the process. Accommodating and friendly.

It was a positive experience, I’ll do business with them in the future

Very helpful

Contacted me and was friendly and helpful. Gave me a follow up call the next morning and I went and bought the car.

Overall a very good experience dealing with them

Gloria, Evan, Adam and team at Leta Acura has been GREAT to work with.

Although I haven't purchased any vehicle from Leta, I will say the guy that reached out to me was very polite and considerate of my situation and is willing to follow up with me . Great customer service!!

I contacted this dealership about a used car they have advertised. Salesman got back to me to discuss what I was looking for. I asked for some pictures and information concerning the car which he wasn't able to answer right away. A day later I am still awaiting a call back. During this wait i read other reviews...looks like they don't want to sell to out of state buyers? I made that aware during my initial phone call and wasn't told anything about this. Wondering if that's why I haven't been called back?? If this is the case, wondering why they use CarGurus? And why would you eliminate potential buyers? Doesn't make sense...but i guess that's there prerogative.

Contacted me but never told me it was sold until I wanted to purchase it. Kept trying to get me to buy something else.

They have stayed in contact daily. Great response time.

wonderful dealer. worked with us throughout the holidays. and when it came to purchasing they didn't have a problem with our 2 kids running around they actually sat and colors with them and let them follow them around. super friendly and amazing to work with overall.

Bad experience. Manager wasn't friendly. Finance Manager wasn't friendly. Did not receive title upon purchase of vehicle. It's been over 30 days and still haven't received title. Even when I gave a new address before title was mailed out. Paid for temp tags with finance manager but were not given the tags. Charged me a $499 admin fee which was almost the excess amount of them buying my vehicle. They assured me of detailing my vehicle but rushed to get it done the next day. The items they agreed to detail weren't completed. I was not happy when I picked up my vehicle.

Missed the vehicle I contacted them on yet overall I ended up with a better purchase for myself. Communication could have been smoother on somethings but generally they're an accommodating dealership.

Thank you for your cooperation, the dealer responds quickly to emails and messages!

They sold the vehicle we were pre approved for the day before our scheduled appt we were very disappointed.

Staff is friendly and great, very low offer on my trade in vehicle car values at 11k they offered me originally 7500 and then went up to 9500 and then cash price for a vehicle buying from them is higher than advertised prices. Breaks were totally shot but would not replace to close the deal or give me a price break for fixing the vehicle I was buyinh

Sales person was awesome

Jessie was great help!

Quickly got back to me with any questions. No pressure from the dealership.

I located the exact model of the vehicle that I had been looking for on CarGurus, a nationwide website. It had low miles, was a good price, and I was super excited. I contacted the dealership to inquire about purchasing it, and was told that due to current shortages, they were only selling to local individuals. Not sure why this mattered, a sale should be a sale. So unless you live in the St. Louis area, I wouldn't bother.

I inquired about the availability of a Suburban they had listed for sale. Only to have a sales rep call me and tell me they wouldn't sell to me because I live out of state! When I asked why he couldn't provide an answer just that's what the owner said! I'm not really sure the point in advertising on sites like this if your going to discriminate against non locals.

Great people great service that's why I bought my Camaro from this Dealer

Dealership was responsive and worked with me.. Was a nice overall experience! Would recommend! Andrew and Mel were nice people.. Great follow up!

Good people, great service, A+ overall experience, highly recommend.

Very helpful and they keep in touch.

Responded promptly

Two individuals contacted us . Replied that we bought another car/ no longer interested . Gloria Leta username continued to contact us several times after that notification. Not a big problem but annoying

Purchase Experience went very well. They were responsive, looking to make a profit, but not pushy. Do your homework and stick to budget. I highly recommend them. Ryan was our salesman and very good to deal with.

Very professional Very friendly Really felt like they tried to find the best deal that worked for me.

He was totally professional. He was world class!

Great

assured me that they were chill but of course they were creepy with trying to sell me the car- calling me, emailing me nonstop, i thought it was obvious i wasn’t interested. but hey, they were really polite to me which i appreciate.

Great dealership. I did buy a vehicle and very glad I did.

yes I brought this van but at a different price. Good customer service and friendly service.

Was told. I couldn’t pay cash lot would not make. Anything. ‍♀️‍♀️

Our experience with Frank Leta, was a horrible experience. They kept trying to put us in vehicles, that we did not want. Even one that the transmission was about to go out. Once we mentioned our finance company, that we wanted to go through, it just went south from there. Terrible experience.

The salesman I am working with has been extremely helpful, cooperative and patient. Even if we do not finalize this deal I will continue to shop here.

Awesome dealership from sales to finance! No pressure sales and no gimmicks! Very professional! Thank you Frank Leta Acura! Highly recommended!

They get right back with you.

They were very helpful, ended up purchasing the vehicle.

Great communication. Very easy transaction. Austin Dry, my sales perform was very helpful and knowledgeable. Highly recommended.

I was treated correctly

They e quick to follow up and persistent in a positive way

It was a pretty painless process, mostly electronic, all folks I came in contact with were very nice and helpful. Vehicle is being shipped and I will comment when it arrives.

I haven't bought yet. Currently test driving an RDX. They have been nothing but wonderful.

Saleslady very nice, allow me to go on test drive, show me the carfax, and all the mechanical repair done to the vehicle. Great experience.

Blake was awesome very helpful and very nice thank you too who helped me you we’re awesome

We went to look at it couldn’t find it. Salesman said didn’t know where it was so we left. Got a email Monday about coming to see it. Just can’t get there being there 2 hours away and there hours don’t work well with my work schedule

They were efficient & consistent but I had already purchased a vehicle from else where..

I purchased a used Honda Ridgeline from Frank Leta Acura for a great price and have been very pleased with my purchase so far. The staff was friendly and made me feel comfortable knowing I was getting a great vehicle. I became a little discouraged a few days later when I discovered my vehicle did not come with a spare tire, but the Frank Leta District manager Mike Lynn put my worries to rest by ordering me a brand new full sized rim and tire which he said I should receive in a couple of weeks. He is even having it sent to the Frank Leta Honda store which is much, much closer and convenient for me to pick up. What Great service! Looking forward to getting that full sized spare! Thanks Mike! I will definitely be doing business with Frank Leta in the future! Tony G

Professional, and a quick response.

Very good service.

Bait and switch, did not have advertised vehicle and told me they did to get me to drive 2 hours. 3rd negative experience.

Very supportive and friendly during car search process.

They got back to me quickly, sales manager emailed to let me know they'd like to have my business, but they didn't bug me incessantly

The salesperson was not as helpful when I told her what I wanted , she tried to offer other cars outside of what I wanted.

Very Nice You Guys are Good

Although I wasn’t able to the get a vehicle, they were very upfront and honest about everything. They helped me with getting my credit score to where it needed to be

Polite and attentive

Blake was fantastic, above & beyond !!

It was a pleasure dealing with Leta Acura, which is rare to say about any car dealership. Aaron was extremely helpful and knowledgeable with the vehicle he helped me with and definitely surpassed my expectations and I will be a repeat customer going forward.

At this point I haven’t purchased anything but this dealership (Frank Leta) has been by far the most helpful.

GREAT experience. Salesman Nick was very helpful and I would recommend him to all of my friends. I definitely would buy another car from Frank Leta Acura and would request to work with Nick.

Justine was fantastic and understanding of our situation. We were in a bind and she helped us out and then some. Would definately recommend this dealership.

They were fantastic to work with! So excited about my purchase!

Very high pressure Sales. The person we corresponded with over the phone was not who we delt with at the dealership. He apparently was “busy” even though we had an appointment. One of the only reasons we even went to view the van was because we thought the Sales person we were corresponding with was a really nice guy.) We had already found a van we liked for the exact same price. Thought it was a nicly organized Dealership which is why I gave two stars. When I said I wanted to go home and talk things over with my husband who was not present at the time the high pressure began. They kept telling me they would be right back knowing I had another appointment and kept trying to get me to sign a contingent contract. I took the time to message the original sales person we dealt with to explain all of this and he never returned my email. Not impressed!

Very good customer service

I had a bad experience with this dealership. When I arrived, Kyle asked for my car key so that it could be driven to determine trade-in value. I gave him the key, but when I returned from my test drive I was not returned the key to my car. I had to ask repeatedly for my car key back over nearly a one hour period - and it seemed like an obvious tactic to wear me down while I was negotiating prices for the Murano and for my trade-in. I was not given my car key back until 9 pm.

Knowledgeable and understanding on our situation

Dealer showed the car with obvious body damage to the door, fender and rubber molding.

We ended up buying a van here and we were happy with their service. Nick and Wren listened to our needs and they came through. We've had it serviced already for a minor repair and it was done in a timely fashion.

Salesman was great to work with, pictures didn’t fully line up with the quality of the vehicle when we arrived. Would still consider this deal for future purchases.

They responded to me as soon as possible. Helpful. Thank you!

Car got sold by the time I got there However great folks Honest . Couldn’t get the car I wanted however would definitely keep looking at this dealership for future CPO arrivals Branden Corley was exceptionally helpful. Took the time to give us a tour of the different trims.

Not very upfront with me. Pretended to be my salesperson when my sales guy was off..sending me emails from his acct like it was him.

It was fine. They gave me the info I wanted

Great experience with Josh at Frank Leta!!

Great feed back, but the car got sold before I could see it.

Very little to no follow up services after I bought the car. Disappointed in that respect.

Good. Sub had been sold

Very professional but kind not pushy. Will contact when I am ready to buy a CRV in a couple of years

The sales staff was very prompt when contacting me. They answered all questions I had. Unfortunately the vehicle I was looking at sold.

Quick response, very knowledgeable and keeps me informed.

Their service was very good. They took care of us and made us feel welcomed and appreciated.

We loved the car so we bought it! Brendan and the rest of the team are awesome!

We liked the jeep and drove it around the block with the salesperson. However when we went to close the deal, the finance person was so obnoxious that we started to walk out the door. Then he couldn't get the info right on both my wife and my daughter. Finally after four and a half hours he finally got us approved for a small loan with a 4000 dollar down payment on a 10000 dollar vehicle. How stupid is that. Needless to say we were very upset about the whole procedure.

The salesman was very helpful

Helpful staff. Respectful--not overly pushy!

Excellent

Salesman tried several weak “tricks” to get a phone number from me after I made it clear that I wanted to communicate only by email, including the old gag “ my email doesn’t allow me to receive pictures, text them to me.” When I emailed pics to his phone number he tried calling the ghost number I used and after two days of not receiving a return call from me, he had the gall to say that he had tried to call but wasn’t getting a response. Always good to be treated like I was born yesterday...the “offer” for my trade was the Kelley Blue Book page for the base model of my vehicle. Not a lot of effort put into this deal.

Didn't end up going up there but he kept in contact with me and was very professional.

Had a great experience purchasing a Jeep from Frank Leta Acura. I would highly recommend this dealership.

Although I did not purchase a vehicle there, the salesman I contacted kept in touch. I found a vehicle through a friend. But if that had not happened I would have gone to Frank Leta. I was not pressured to buy from them, but the salesman I kept in touch with, kept me informed of the vehicle that I was interested in.

Prompt and courteous in their replies . Haven’t bought car yet. But definitely will consider them

Very helpful and very caring.

Salesperson was great. Paid asking price because I wanted the car. Decent trade value. Very hard sell on the warranty which I did not like. Delivery took a longer than expected - few days and there is still no front license plate holder for me to adhere to Missouri law.

Clean, efficient, and professional.

Good

Awesome dealership!!!

Super follow up. Customer service plus.

The team at Frank Leta Acura was great. I had no complaints at all. They assisted me whenever I needed help and worked with me to make sure I left satisfied! I would highly recommend this dealership.

Called before I left the house to make sure the car was still available. Drove over an hour and when I got there they told me someone just called and put a deposit down and sorry it was no longer available. I did not appreciate the way they waisted my time. I'm sure they could have put it in a hold until I got there. Terrible communication.

Mark contacted me right away and was very helpful. If I could secure the financing I would be driving the vehicle. When I get my credit up I hope to be getting a newer MDX from them.

This dealer was very prompt at responding, answered all questions & was willing to pick me up from my home for me to visit the dealership.

The car sold before i can get too it but they were great!

Service and staff were amazing. The vehicle was exactly as described and priced very well. I will purchase my next vehicle from them and I live in Wichita, Ks (6.5 hours away)

Very attentive. Great follow through!

I purchased the 2010 Ranger. My experience has been very good with all the dealers I had contacted. Your service has been very helpful and I would recommend to family and friends. Thank you

Very professional, willing to work hard at earning my business.

Dealer called confirmed appointment. I drove there only to be told they didn't have the car and didn't know when it was sold.

The vehicle was a little out of my price range.

The bes auto purchasing experience I've ever had.

Car was nice sale person went out of her way to meet me on her day off just couldn't get a deal done. Dealer sent thank you note nice touch.

Different approach to car sales. Very please with my new purchase. Nothing like other dealers!

The car is great If you are shopping for a Lexus RX350 you should go immediately to Frank Leta Acura and check this one out, I couldn't buy it now because of some family issues. Blake Mercurio and Virgil Ashley provided me with an excellent service, both of them were very courteous and dealt with me with an outstanding professionalism. I appreciated also that they responded immediately to my inquiry Sunday evening.

they did contact me within hours of my inquiry, but I was in the process of purchasing a vehicle from another car dealership.

Five star

don't like their inventory

Jared was very helpful and professional, I will recommend this dealership to all my friends...

Good

Great service, went above and beyond to get the deal done.

The staff treated us with respect and fairness

Eventually purchased car that was listed, very positive experience.

Best dealer in town to buy an Acura

Excellent Sales Manager and Service Department

Nice and professional. Provided free pick up.

Very helpful

On Monday they made me an offer for vehcle with trade-in. We agreed to speak on Wednesday to make a final descision. I called Wednesday after work and talked to a salesman who said he would call back. They never called back. The next day I called and they said "we sold that vehicle yesterday". Not even a courtesy call to let me know they had another offer. I guess their word means nothing, money is what talks at Frank Leta.

Courteous, professional and polite.

They were wonderful!!!! They treated us with respect...

I did not purchase a car from them, but they called me quickly and stayed in touch. I bought an Acura from a Toyota dealership and they called me and I told them, and they still congratulated me on buying an Acura. I will consider them next time I renew my Acura.

Great and friendly staff. Excellent customer service

When I called up Frank Leta Acura the salesman did not even know they had the car, when I got there they already had the car out to look at, but when I looked at the car it was far from a gem. The keyhole to the driver side door was so scratched up from the previous owner too lazy to switch the remote keyless entry batteries and jamming the key into the driver side door. The handle had ring scratches inside the handle from where the previous owner scatched everytime they entered the vehicle and matching scratch marks on the driver side back door handle where throwing a bag in the backseat. Peering into the window, the driver side seat had a large massive hole in the leather, the whole top of the steering wheel looked corroded and destroyed from whatever the previous owner hands did, to match the steering wheel was the 6 speed stick and center counsel where the previous owner did equal damage to that as well. The paint on the center counsel was rubbed off and the stick was corroded as well. The back bumper below the driver side tail light looked like there was a fender bender from the cracked paint, there was also a very visible round cracks from a fender bender to the driver side front bumper below the headlight plus paint chips all over the front. The headlights had oxidation as well as the paint on the spoiler was completely oxidized. On the passenger side rear taillight there was a very poor body work done from a previous accident, plus not too far from that a massive door ding. The repair to the rear taillight body work looked laughable. When meeting the salesman, he was a jerk, asking me during the test drive if I grew up in a poor part of the city, referring to how young I was and telling me that most people that drive Acuras can afford them because I was trying to negotiate more reasonable price. The car was already priced $2000 dollars over a perfect condition 2007 Acura TL Type S with 89000 miles, and was in terrible shape except the engine seemed to be untouched by the previous negligent owner, but the suspension may have needed some attention. The salesman had no intention of negotiating with me when I showed that other vehicles in the area were priced lower than what they were asking or the horrendous shape of the vehicle. Instead of restoring the car, they washed it, up the price and changed the battery in the remote and tried to pawn it off on somebody. I had enough cash to buy the car that day for a cash price ($18000 in cash! ), I look young for my age but I will be 39 this year. I own my own business and feel I do very well. I never felt so stereotyped. I am looking for a 2007-2008 black on black Acura TL Type S manual transmission. Not many of those. The dealer are crooks not disclosing on the internet the poor condition the car is in. They are also trying to auction the car on eBay hiding all the damage from the pics shown.

They where a great help especially Nicolas ..he was so friendly and honest :)..

Very pleasant to work with.

Good people! You can actually believe what they say. Save yourself time and trouble and deal with these guys.

seems they dont know a lot about other cars but Acura. But not too bad price.

The Internet sales rep responded right away. He told me the car was there....and when I went in the very next day, the car had been sold. Not really a big deal, but I wonder if that was a way to get me to come in...

Very Good

Top notch service!

The dealer responded timely and offered to work with me on matching a price that was offered on another car by another dealer but that other dealer made me a deal that I simply couldn't refuse, so I went with the other dealer instead. But I have no complaints about Frank Leta at all and would recommend that buyers certainly give them a shot at their business.

Victor is great! He's provided my good information on their inventory, and acturally made a video of one of their vehicles! Wow!!

very bad experience didn't get back in touch for days didn't want to negotiate the price and wanted to sell me a vehicle of there choice so therefore im still looking.

she was very nice

We bought our MDX from Letta Outlet store and were treated very well. The experience was painless.

Couldn't have had a better experience from start to finish. All personnel were informed, helpful, courteous and efficient.

dealer responded quickly, very polite and informative.

I only was acquiring about the price of a car. When I got there they didn't have anything in my price range without having 60,000 on it. The salesman kept leaving "trying" to find me a car. Just be honest upfront instead of wasting my time.

They rushed through the financing and gave me 1000 less than other dealers quoted me. Overall they lack transparency when discussing price. They seemed rather unprofessional with some of their foul language. Overall they don't want to deal, but I liked the vehicle so I bought it.