Five Star Chevrolet

Very communicative and helpful.

If I could give this dealership more than five stars I would. They were amazing! My sister was helping me do a bunch of the legwork while I was working. They communicated with her and then intern communicated with me. They had everything ready to go where I could walk in and sign papers and walk out with some of the easiest transitions I have ever experienced in my life. I have bought a lot of cars. Lloyd Casen was amazing! He checked on me later in the evening to be sure that I found a place to stay because I was there for my daughters birthday. He has called a couple of times since then to check on me and see how everything is going. They are a five-star dealership because they treat people the way they deserve to be treated! I would highly recommend them and Lloyd any day any time!

Excellent customer support

Very Professional, not a lot of hype. Just answered the questions I needed answered.

Very helpful staff. I love my car!

The salesman was very polite and knowledgeable in reference to the vehicle I inquired about.

How hard is it to send pictures of the car since they were not posted on the car CarGurus. Yes you contacted me however, I wanted pictures first as the drive to the dealership is far. But none were ever sent.

Not sure what to really say. Felt like they weren’t aware of what the car had and potential mechanical issues. Never called me back as they said they would.

Quick response the car wasn't what I needed but I loved it

Great experience, the crew does a good job of presenting their vehicles as well as assuring all that their product is as advertised. I will definitely recommend them to all friends and relatives.

This was my best buying experience ever. They put the customer first everyone was professional. I would suggest them family and friends.

Once I’d requested info, the salesman who reached out immediately told me an additional $500 would be added to the list price for lifetime window tint. I could care less about window tint! I immediately was turned off.

Easy to deal and upfront with info!!

Courteous staff. Did not purchase a Spark but customer service was top notch.

Very responsive and sent videos of the car.

Sold the vehicle before I could see it and didn’t allow me to put down a deposit to hold it.

Good

Quick response.

It was nice of Five Star Chevrolet Of Carrollton to show interest & contact me. They seemed like very nice people. I am however still looking on the market. I have had a few other dealerships contact me! 1 gentleman is more west and closer to me. It's nice when I can get someone closer to me here in west Ft. Worth. Neither the less, I want to thank all of you dealers who have and who are still looking for said vehicles on my behalf! GOD BLESS YOU ALL IN JESUS NAME!

It was the fastest transaction ever! They had the paperwork ready when I arrived and I was out in about 40 minutes.

Drove 1 1/2 hrs to test drive pickup at 7 pm. I told salesman Dexter Kellough that I wanted the pickup and that I would talk to credit union in the morning and I would have papers drawn up. He told me that the pickup would be there for me. After taking off work and having papers finished the next morning salesman finally calls back and informs me that they sold the pickup already. After I told them I wanted the pickup and that it would still be there for me

Super helpful and kept me posted!

Great guys to deal with. They have a good selection of used Chevy trucks.

Best car buying experience!!!

The salesperson, Edo, was very nice, but the level of customer service I received from those in management was not very timely, responsive or positive. It was obvious in our communications they were bottom line focused instead of focusing on ensuring a positive customer experience.

Very good thanks

They contacted me and was ready to assist me with my purchase process. However I was just in the research phase and my purchase will take place in the next 30 or 45 days

I sent the info to my husband who 3 days later had the opportunity to test drive the vehicle and purchased. We had a good experience.

Internet manager Eddo was quick to respond and answered all of a number of questions. The truck was an auction/rental and we could not get comfortable with it’s mileage history/features/price. Someone eventually did and bought it. Would be happy to work with Eddo when another truck we like is offered.

Everyone at the dealership was Awesome! Special Shout-out to the Finance Department!

Even though I didn't ended up purchasing the vehicle. I would like to thank for fast responsiveness and professionalism this Dealer provided! Keep it up!

Very professional and courteous

It was an excellent experience. Everyone was so professional, helpful, not pushy and provided an all around wonderful experience.

Excellent service

Online sales called my numerous times in order to come check out the vehicle. Told her I would- made the 2 hr trip up and saw the vehicle parked outside ready to see (or so I thought). Once there- they told me vehicle was getting out of detail as it had been sold a few days prior? WTF- why “bait and switch” me? Will never give them another opportunity to earn my business- as you are only as good as your word.

Very responsive.

I was looking for a Replacement truck that was more reliable than my Ram 1500 Ecodiesel. Requested quotes from 5 dealerships for a lease on the new Silverado 1500 I6 Duramax. Agent came through with the best trade-in value and pricing. I was not expecting my local (Abilene) dealership to price match the 1LT Texas Edition. For a similar value they upgraded the truck to the 2LT which included trailer braking that I really needed. If they had not matched the price I would have gone with 5 star.

Responsive and helpful. That gains a five star these days

Professional. Good price and overall experience.

Very quick response and work with me good service

Right away response from vendor..

Yes was contacted but only to tell me they had sold the vehicle already. And of course wanting to sell me another vehicle which I was not interested.

Easy to deal with and do what they say

They were extremely polite and professional, but we could not come together to make a deal.

Very informative

Through email we scheduled a test drive. After arriving I waited 30 minutes for my salesperson only to discover the car was sold the day before. I drove 35 miles one way to get there. It would have been nice to be told that in advance.

Quick response Helpful information

Awesome team from the manager to sales

Good experience

One phone and text. Then never called again. Never gave me any info. Horrible

Very helpful and answered all of my questions

Though, I did not made a purchase, they offered assistance several times. And it was genuine.

This will be the dealership I will buy all my cars. And send any and everyone to

Great people to work with

Prompt and good communications. Too bad dealer was just too far away for me to be confident in making a deal...

I live 2 hours away from dealer (4 hour round trip). Made a deal on a used 2013 Suburban over the phone & completed preliminary forms via e-mail. Shop assured me it was in pristine condition. Drove 2 hours & arrived @ dealership to find it was covered in hail damage that they were hoping I would not notice. The manager said he was aware of the hail damage as he noticed it when the vehicle was traded in which of course means the dealership took a deduction from the previous owner's trade in allowance. The manager said I should have asked if it had hail damage before driving all that way (so it is my fault that the hail damage was not disclosed) & the manager said I should have expected it for the price. In my book this is very unethical. I'm sure some poor unassuming person will come along & buy it unaware of the thousands of $ in hail damage. Also not disclosed: missing 2nd remote/key, missing dvd remotes, dash was cracked, & 2 wheels had curb rash which I specifically asked about .

It was amazing they were very nice and helpful

GREAT Customer service. Keith at Five Star is AWESOME! It's been over 10 yrs since I purchased a car and I was not looking forward to the process. For over 8 months, I was looking for THIS particular color, with THIS particular interior & features, I was working within a budget and Keith and the finance team assisted me all the way through. What sold the deal was the "Pressureless" approach to selling. I did not feel hassled, but helped. Keith also made sure that all of my request were addressed & completed. He even knew & was able to tell me about the previous owner. My tires kept going low, but this is why I will be a customer for Life. I emailed & said I had a issue, Keith immediately said bring it in (he didn't even ask what it was). He treated me just as wonderful as the first time,& got me squared away. Five Star Chevrolet gets 10 Stars, because 5 does not do them justice. Carrolton,Tx team picture should be in the dictionary by the word AMAZING! #CadiLife PC

They communicated with me ASAP but they had already sold the vehicle.

They answered all my questions and responded immediately

BEst customer service ever!!!!! Salespeople extremely experienced and helpful!!!! Would definitely recommend this dealership !!!!!!

Typical salesman just want to sell a vehicle, it had issues with it and theres is no return policy at all. I made an offer and it was rejected and after we signed the paper work the very next morning the vehicle was listed a thousand dollars less. In the end we got the short end of the stick and can't get our money back.

I love the Cadillac. I was treated very well

I found the communication of this dealer to be in my words unprofessional. Sending pictures of the Carfax obviously taken using a cellphone rather than sending the actual copy of the Carfax. Also their emails were sent with the name of one person but signed by the name of another. When the email of the Carfax was sent, it was sent from an email address of one of the employees child as she informed it would be. They did communicate with me, but with these discrepancies I questioned their integrity.

Great truck great service

The sales man who called me, Johnny Mendoza, was ver professional and informative. Unfortunately, i decided against this vehicle.

Great experience.Checked on value of my trade in all by phone.Not enough for my car so could not make a deal.

Great staff, very helpful, but very firm on their prices

Love I bought this vehicle with no provlems. I definitely recommend this dealer. They will take care of you!!!

After negotiations,we stuck a deal and came home with a new corvette

Great car buying experience

We are talking via e-mail which is fine with me. I haven't wanted to give my phone number because of too much contact.

Salesman was the best! Management at this dealership is quite proud of their ability to offer the best deals.

Quick and friendly service.

Great

Quick response.I missed first couple emails. Nice reply from Manager.

Excellent Experience

they made several efforts to help me and were very professional, i highly recomend them

Great experience,. Very happy with their Service from start to finish

Great car buying experience. Rickey & Ken were easy to work with, how buying a cehicle should be.