Service hours are not available at this time. Please check back later!
Emmons Motor Company
About Us
Emmons Autoplex has been a family owned and operated business since 1972 and remains so! We started out as a "buy here pay here" (Tote the Note) in-house financing small car lot in South Houston, TX. We have grown to one of the largest most popular independently owned dealerships in the Webster, Clear Lake, Galveston, Dickinson, and Houston area. We have just about any make and model in stock. Our facility also provides a state-of-the-art service center and collision center. We are a "one stop shop" when it comes to your automotive needs. We also ship vehicles right to your front door for our out of town customers.
-
Today 9:00 AM - 7:00 PM (Closed now)
-
1423 FM 528 Road
Webster, TX 77598
Our Amenities
- Amenities coming soon!
Media
Service Info
Service Hours
Dealer Reviews
In order to review a dealer on CarGurus, you agree that:
- You have contacted the dealership
- You are not at the dealership or with a dealership associate
- You are not an employee or associate of the dealership
A verification code has been sent to you. Enter it below to continue.
All reviews are verified visits to the dealer. –
Learn More
Oct 28, 2025
Was right on the spot. Car sold fast.
Oct 23, 2025
They didn’t tell me that they sell junk. Salvage or bonded titles are garbage. Most ins. Companies won’t insure them. My lender won’t even think about it. Useless vehicle. Buyers who don’t know will get caught with this seller.
Oct 13, 2025
Typical slimy dealership tactics. They advertise 1 price and then jack it up with $1000 in fees
including a non-optional $500 VIN Etching fee.
Oct 4, 2025
Awesome place took care of me in a day
I have purchased previously from this dealer and I never had a problem with my purchase they offered a fair price and a solid car.. I have a lot of respect for this dealership. They were the first car I bought when I came to Texas and kept that Ram truck for 8 years with not a single hitch. A+++++ dealership good folk !
Aug 25, 2025
Excellent service!!
Jun 14, 2025
set up test drive great service
May 22, 2025
They made me feel like they didn't wanna sell me the vehicle lack of communication on their end... That was a big misunderstanding on my end because I am 9 hours away... When making a out of town purchase communication needs to be on point in order for the buyer to feel comfortable enough to travel to make the purchase..
Apr 12, 2025
Respond time was on point
Jan 3, 2025
They were great at communication and having the vehicle ready for show.
Bonnie was nice and honest through the whole buying process. She offered us cokes and water at her own expense! The dealership smelled of fresh popcorn! The general manager even talked with us and was pleasant to talk with giving us how they determine what to give you on your trade in. Great experience!
Nov 8, 2024
Basically didn't want to sell the vehicle to someone from
South Carolina apparently. Told me one
thing, then didn't follow through.
Told me they were going to make me a good deal. They
didn't make a reasonable offer. I stand by this rating. Not
very trustworthy.
Sep 29, 2024
Kept me up to speed on what was going on with the automobile I was looking at.
I was a day late
Aug 23, 2024
Very good experience. Steven Verizzi was a great salesperson and very helpful. Overall experience was positive.
Aug 16, 2024
The Dealership gotten in touch with me, and I'm glad that they did. I will paying them a visit soon.
Jul 25, 2024
The sales person could have been more pro active and after sales paperwork and money was completed-Took two days after everything was completed, and I had to call them to find out what was going on. She said she’s been busy with other customers. I understand that but my sale was already done and before these other customers she was helping , I feel I should have been on the top of the list to complete the sale. Was she trying to help too many people at a time.
Show older dealer reviews 550
Feb 9, 2024
Salesman was very helpful and set us up a test drive in a 2019 Avalon.
Very nice car and we were ready to buy. However, dealer glass etching
and dealer setup charges totaling +/- $1000 were not negotiable. We left
without buying the car.
Jan 29, 2024
My consultant was very friendly. I was looking forward to working with him.
Jan 17, 2024
Good experience
spoke to dealer, filled out credit app and everything after being advised they could sell the car to me in CT. i was obviously
approved but the financial associate said i needed to come in in person despite what the sales guy said. Told him i was advised
otherwise ...said he would check...never heard back ... Probly didn't want to deal with me being out of state..Just be honest and
tell me that. Its not like these cars turn up locally in the spec and mileage desired...pain in the ass to get any traction if its not
local.
Oct 5, 2023
Claims to have the lowest price within 300 miles then tacks on 1k in fees that are nonnegotiable. Nope! Bought my truck elsewhere!
Sep 2, 2023
Very poor customer service! Requested information
that the salesman never provided and we are a 5
hour drive from this dealership. Horrible customer
service! How else can that be said.
Aug 28, 2023
Called me asap. Would definitely consider using them for future auto purchase.
Emmons is a local dealer to me, they have some great cars however they always fall short on trade ins. Do your research before you. On average they are 3-4k on multiple deals I have tried over the past couple years. I'm giving a one star because I can't stand when they say I'll never do better and I have Everytime.
The salesman was great, but the management team isn't. They boast that they will match or beat prices within 300 miles. Showed them numerous vehicles with lower prices and they refused to amend their price going as far as to claim they could see imperfections in the other vehicles...the same vehicle we just test drove minutes earlier which didn't have the claimed imperfections. They also add costs at close for things that buyer had no choice in such as glass etching. Would not recommend doing business here.
Jun 22, 2023
Answered and text quickly.
Waste of time, 3 different calls with 3 different salesmen that were all “going to call back and send more information” and over 5 hours of driving to just go finally look at it, after no returned calls. Turns out this vehicle was sold a month ago. Waste of time.
May 12, 2023
Response from current dealership:
Hi Cory and Jessica. I have responded to this review previously and will copy/ paste my response with all the details. I will add here that another lead was submitted under Cory's name via email on 2/21/23 at 9:21PM and Felipe C. (the rep assigned to Cory's lead) called you the next day on 2/22 at 9:42AM and let you know the vehicle was sold. Here is my previous response to Jessica's review.
***Hi Jessica. I am not sure but perhaps you have us confused with another dealer? Our software shows the original lead was submitted by you on your mobile on 2/21/2023 at 6:22PM. At 8:02PM Laci S.
More ...
***Hi Jessica. I am not sure but perhaps you have us confused with another dealer? Our software shows the original lead was submitted by you on your mobile on 2/21/2023 at 6:22PM. At 8:02PM Laci S.
I’ve called for 3 days to get info on a Durango, each time they say they will call back and send videos of the vehicle as we are 10 hours away. No one ever calls back, I called twice today and they don’t even answer the phone now. I’m just trying to buy the Durango and seems like they don’t want to sell it.
May 12, 2023
Response from current dealership:
Hi Jessica. I am not sure but perhaps you have us confused with another dealer? Our software shows the original lead was submitted by you on your mobile on 2/21/2023 at 6:22PM. At 8:02PM Laci S. (our sales rep assigned to you) sent the 1st of 4 emails that went unresponded to. 2nd email the next day 2/22 at 11:28AM, the 3rd email sent on 2/23 at 3:45PM by the GM asking if he could assist in any way. The 4th and final email was sent on 2/24 at 1:59PM. Not one response. The software date/ time stamps all communication to the dealership and unable to alter in any way. Your file was marked
More ...
Jan 20, 2023
Online sales and finance is a joke. You see a price online of 20,000 or less. They will make you put at least 1/3 of the cars price down and your credit score doesn’t matter to them. Then they will try to talk you into buying a newer more expensive vehicle. One that wasn’t even in your budget to begin with. In order to finance a vehicle, it must be of newer age and low mileage! No working room or looking out for the customer, they just want your money.
May 12, 2023
Response from current dealership:
Hi Martin! I am very sorry to hear about your experience. I feel that more information is needed here that wasn't perhaps conveyed to you from your particular sales person. WE do not have ANYTHING to do with down payments the banks require. All banks have stipulations regarding how vehicles qualify for a loan. For example, older lower mileage cars may be limited to say a 48mo loan term regardless of credit score. So therefore the bank requires a certain amount down to offset the rest of the months that they would normally loan up to (say 72Mos). So in theory (with a good credit score) y
More ...
Looked at 6 different vehicles on the lot. One had undisclosed hail damage all over, one had 5k miles on it and had error messages on the dash already, one was absolutely trashed and abused, and the other three all had issues of their own. Cars were overpriced (one had sat so long it was originally $21k and was knocked down to $15k...still no takers as it was BEAT) and their lot is surrounded by iron fencing with no access in or out without an access card.This means the salesman can keep you in there arguing as long as he wants AND you can't browse inventory unassisted. Also, no test drives unless you agree to purchase the vehicle FIRST. I bought a car here years ago and had a good experience. First time visiting the new facility and it was totally different. I won't return or refer anyone. Shame.
I reached out to the salesperson, Jon, and his manager. CarGurus
identified that the car was approximately $1850 higher than the
estimated value. I asked them if they are "negotiable at all" in price
and that I am out of state and would provide transport to my
hometown. Jon responded, "We don't negotiate on our prices we
guarantee you the best price available, you could a wire transfer to
us or send us a check but the best way would be a wire transfer".
The manager never asked what my offer was either. How can they
guarantee the best price on a used car? There are plenty with the
same condition and mileage - I happen to like the color (white).
There are several in other colors near my home with the same
mileage and condition at about $1500 lower in price. I did not feel
valued as a person or customer. Even if they aren't willing to
negotiate in this seller's market, they ought to allow an offer. I
simply wanted my shipping covered or included - which was
quoted at $420.
Jul 26, 2022
I purchased the 2020 Toyota Tacoma at Emmons Autoplex on 7/22 paying the Internet sales price shown. Very good experience. All the Internet pictures were accurate. My Emmons salesman (Shane Sanders) had the truck waiting for inspection on schedule, and was very knowledgeable about the product. I purchased an extended warranty thru Emmons at a very fair price; good value.
Entire purchase process took less than 2-hours on a very busy Friday afternoon.
Jul 18, 2022
We were preapproved through our own financial source so Emmons had little work on securing a loan. We bought a used
vehicle and the Interior of the vehicle was clean and exterior was in good shape. Our only concern was that the rear tires
needed to be replaced and when discussed with Emmons, they refused as it would have raised the price and their tire source
felt the tires were acceptable. Also, the vehicle's breaks will need to be replaced here in the next month or so. Obviously, the
tires and breaks are essential to the overall safety of the vehicle and next time Emmons should worry more about the safety
of the vehicle that they're placing their customers into than the esthetics and their bottom line. We had high hopes for
Emmons as they talk a big game about their 4.5 customer rating. However, our experience came in at 3.5.
Drove 30 minutes to this dealership and was greeted by a professional salesperson and noticed that the facility was presentable. However, the good experience ended once the keys to the vehicle I was interested in were not available. Additionally, the vehicle was locked on the dealer showroom, therefore I couldn’t even examine the interior of the vehicle.
I’m more disappointed than anything. But at least the sales people and receptionist were courteous.
Mar 15, 2022
Ana was a pleasure to work with very good salesperson
Jan 29, 2022
Good responce
Oct 20, 2021
very nice. informative. easy to deal with. i did not purchase from them, but they were helpful.
Oct 4, 2021
They had a lot of hidden fees totaling almost a thousand bucks added into the deal and tried to rip us off on our trade! Watch out for that..went to another dealership made a great deal and was only charged tax title and license.
I spoke with one of the dealers at this company. I was told that they couldn't show me the truck. They also told that they weren't making any deals at this dealers ship. So I asked for the manager info. The manager emailed me and told me. If I had any questions to email or call him. I emailed about the truck and never got a response from him.
Sep 7, 2021
Great no pressure environment.
Aug 30, 2021
They were helpful and easy to work with.
Jul 13, 2021
Pronto response in my quest
We made a deal and I placed a deposit on the vehicle I wanted. Hours later the general manager called me to tell me
he was refunding my deposit. Supposedly, the truck hadn't gone through their processes yet and shouldn't have been
listed yet. He said he didn't know what they were going to ultimately charge for the truck. I asked if they would at
least contact me as soon as it was ready so I could decide if I wanted it at the new price. He said they couldn't do that
because they had so many vehicles to keep track of and so many offers already on this truck. Basically, they had
someone who wanted it and they pulled it out from under me, even after I gave them a deposit. Very shady business
practices. I would not buy from them.
Jun 9, 2021
Great response good customer service.
Jun 4, 2021
Very pleasant quick response
May 29, 2021
It was awesome.
Dealership is a âno haggleâ dealership and I
understand that. However, when a dealership has
had a vehicle in their possession for over 200
days it might be a good idea to loosen the reins
on that policy a little bit! Like on the dealership
fees, etc. If they had done so and come down
approx $500 they wouldâve sold the vehicle but
instead the decided to hand me my hat say have
a nice day.
May 18, 2021
Responded quickly and answered my questions.
Apr 29, 2021
Was contact by Britt. He was very helpful and knowledge about the
vehicles we were looking at this dealership. We ended up purchasing
one. He helped us through the sale process since this was the 1st time
buying an out of state vehicle. If you are looking at this dealership, I
would highly recommend Britt.
The staff got us a test drive when we requested and kept in contact until after the drive. There were 2 issues with the vehicle that we were told could be fixed. The issues were glaring on the 2 minute test drive, and probably should have been addressed before anyone test drive it. We were there on a very busy Saturday and told the salesman we weren’t interested in waiting around for the manager to test drive with us. We told him to let us know if the issues were addressed and then we may purchase. We haven’t been contacted yet.
Mar 14, 2021
The sales representative Mr. Matt Christian was excellent. But for him, I would NOT have bought this car. I saw disrespect, I saw color speaking, and I saw the worst customer service. Not until a patient of mind identified me as a Doctor, then did the so call Finance man” got up his chair to say “Sorry Dr. go behind the glass and see David. He will help you, and will a put gas in your vehicle”. I drove off that property, and Said NEVER to go back there. I wrote a check as they advised, and then somebody is calling my phone even when I am at work to send proof of funds in my account. Then after many calls I went back and was told to go to my bank and wire the money. Many apologies and the promise of gas in my new truck again. After 30 mins of no word from anybody, I left for the bank, wired their money and paid huge bank charges, and then comes million calls again even up to the GM. I shall NEVER go back to this Dealer, no matter what. I don’t care how good or cheap
Feb 9, 2021
SCAM. They had a red corvette priced at 22.995.
The hood handle was broken, the power seat was
broken, the clutch was toast, and the lady i dealt
with lied about the price. When i looked at the
âfinal priceâ of the car, they tried to charge me a
$300 fee for vin etching which is a known scam
that dealerships try to run. So now all of a sudden
the price of the car has increased and i drove 400
miles to see this car. Stay away from this
dealership.
Would give them a zero if I could. I bought an $80,000+ Trackhawk there and the engine blew up before I even received my plates. Had it
towed to another Dodge dealership, they said it was due to lack of oil. Went to Emmons to see what the deal was. They said they checked it
and the oil was fine. Come to find out the oil hand not been changed in almost a year and now my warranty wont cover the damages.
Emmons is no help with any reimbursement or financial assistance of any type, so now I'm stuck with a $15,000.00 bill on vehicle that I owned
for 5 weeks when the engine blew, plus 4 to 5 weeks of rental car costs.. More picture to follow from the tear down.
Nov 9, 2020
Quick response!!
Oct 16, 2020
The staff really helped me out they were nice and friendly
Sep 11, 2020
We bought this car. This company is awesome to work with. A #1 service!!!
Aug 12, 2020
The great people at Emmons Autoplex were excellent in getting me a deal on a low mileage corvette. Ask for Kevin, he will take good care of you and assist you in finding a great deal on your next vehicle purchase. Chris in finance wrapped up the deal and was a pleasure to do business with. Thanks Emmons!
Aug 6, 2020
Great service
Aug 5, 2020
Knowledgable and friendly, professional. Wanted to make sure all my questions and concerns were addressed.
Jul 30, 2020
good response car was sold
Jul 13, 2020
I wish I could give zero stars. Extremely disappointing experience and furious with this
dealership. I saw this car posted on 7/9 (Thursday) with no pictures. Immediately
asked for more pictures and a salesman sent 4 via text right away. Texted him back
to make an appointment for next day (Friday 7/10) and he told it wasn't going to be
available until Saturday. Friday came and went. Contacted him Saturday morning and
he told me the car was sold the day before. I questioned him and told me he had
personal affairs to tend on Friday. In a polite way I expressed my frustration of losing
the opportunity because I could have visited the dealership on Friday (not 10 miles
from my office) even if he wasn't available. Perhaps that Trackhawk would have been
in my drive way if it wasn't for a selfish and dishonest salesman. I had been looking
for that car for a good while now... and it Got away!!! Sorry still salty about it.
Jun 25, 2020
My experience was horrible
the sales person did not help me
also the price was wrong
they were very unprofessional and very poor customer service
salesman said you know more about this vehicle than I do
I would definitely not suggest you buy anything from them
Take your money elsewhere
find you a good sales person
I contacted the manager of the sales three times
I waited over an hour and a half for them to pull a vehicle only for him to never see where I was they pull the vehicle back onto the lot
then they had to go get it again to test drive
this is the worst service I have ever experienced I would not give it a rating at all because they’re so poor at what they do
Jun 22, 2020
I am still thinking about this option and comparing with others in the market
Jun 21, 2020
I've bought a car from this dealer before and the experience was pleasant. Though I did not buy a car from them this time, I was contacted shortly after inquiring on a car. The representative followed up and kept contact.
Jun 19, 2020
Bryan Palmer responded so quickly. Supplied me with additional info that I requested quickly. It was a great deal on the car I was interested in but it sold before I got there.
Jun 16, 2020
good response
May 9, 2020
Matt C. And Jimmy C. were awesome. Everyone at Emmons are very nice. Thanks to Emmons and Matt for making this a 2020 seniors dream come true.
May 1, 2020
Called to check if a car was available, they said yes, but one person was "looking" at it. Drove 40min there only to get there and be told that it was going to he "sold to a owner's friend". Didn't find another car that fitted my family and budget so we left. About a month later kept looking for another car and the car is still shown available. Just trick you to come into their shop, with a car you see, but theybdont want to sell it to you.
Very poor communication. Vehicle is priced way over value and when told so answered with a snobbish attitude saying that he dares me to find a better deal and that they know better than I do. Terrible customer service. I would not recommend, also after told I was not interested because of price continued to answer just to keep bugging me about not finding a better deal
Than that
Apr 22, 2020
Very responsive. No negotiating on price though.
Apr 8, 2020
I have really enjoyed my experience with Emmons
Mar 1, 2020
Very responsive
Dec 31, 2019
Drove 4hrs to view and purchase the vehicle. I called ahead of time and my salesman David was very thorough and friendly throughout the whole buying experience. Was in and out within an hour or two and drove my vehicle home. If I ever had to buy a car from Emmons again, I wouldn't hesitate.
Dec 19, 2019
Responsive and professional.
Nov 30, 2019
Was great to deal with
Nov 22, 2019
Great contact very informative on the vehicle
Nov 18, 2019
Very Helpful
The vehicle was listed on Car Gurus with no accidents or orther issues reported. As we were about to purchase this car, the sales came in and wanted to disclose that they had detected structural damage to the vehichle after they bought it, but wanted to assure us that in no way was enough damage to affect the vehcies operation or reliabillity. They were not aware of any accidents that may have caused it.
I asked to read the Carfax report again. It listed accident history in the summary. The salesman updated listing on Car Gurus to redlect one accident.
Further review of the carfax report indicated that the vehicle had been involved in 3 different accidents. We stopped the purchase and left.
Sep 30, 2019
Response from current dealership:
Tex602,
Your name "Randel" or "Tex602" does not come up in our database as ever visiting our dealership. Without a "real" name, I am unable to look up and verify your visit. That being said, I can tell you that we do not operate the kind of business you have implied. We ALWAYS provide Carfax reports upfront on every vehicle we sell. We pull them on each vehicle before we buy them as part of our purchasing protocol. It is equally important that we know each car's history just as you would want to know. The Carfax reports are also uploaded to our website so
More ...
Your name "Randel" or "Tex602" does not come up in our database as ever visiting our dealership. Without a "real" name, I am unable to look up and verify your visit. That being said, I can tell you that we do not operate the kind of business you have implied. We ALWAYS provide Carfax reports upfront on every vehicle we sell. We pull them on each vehicle before we buy them as part of our purchasing protocol. It is equally important that we know each car's history just as you would want to know. The Carfax reports are also uploaded to our website so
Sep 29, 2019
Representative was friendly and professional.
An inexperienced salesman with very little knowledge on the vehicle I was interested in followed up with me after my initial inquiry. He did say it was still available and and on their lot. After asking him a few questions, he had to research the answers and get back to me but he never did. I had to call him back 7 hours later, just to find out it was never available in the first place and already sold. This is after I spent a good part of my day setting up the purchase with my local lender. Very frustrating
Oct 2, 2019
Response from current dealership:
BenS907,
Thank you for the feedback. Upon reviewing your file, you are absolutely 100% accurate in your review. Your sales rep is a very new hire and was lacking follow through with your particular transaction. I am sorry for the inconvenience and frustration. No one likes to waste time especially when a simple return phone call informing you the lack of availability would have sufficed. Your review will be used as a future training tool with new hires and will help us improve moving forward. Again, I am truly sorry we missed the mark here and failed to meet your expectations. If you w
More ...
Thank you for the feedback. Upon reviewing your file, you are absolutely 100% accurate in your review. Your sales rep is a very new hire and was lacking follow through with your particular transaction. I am sorry for the inconvenience and frustration. No one likes to waste time especially when a simple return phone call informing you the lack of availability would have sufficed. Your review will be used as a future training tool with new hires and will help us improve moving forward. Again, I am truly sorry we missed the mark here and failed to meet your expectations. If you w
Absolutely seamless out of state buying experience. Constant communication, great photos, videos, and carfax records. This car was everything Richard made it out to be. Paperwork sent in advance and ready to drive when I flew in. I would highly recommend Emmons as an honest broker and a great place to buy a sharp vehicle.
Sep 14, 2019
Very bad experience. The sales person
made me wait when we had an
appointment. The van was wrecked, had
body damage but they tried to hide it and
showed a clean car fax. The salesperson
said it was reconditioned.
Sep 21, 2019
Response from current dealership:
Angelo,
I am very sorry to hear you had to wait when you had an appointment. I tried to look up "Angelo" in our database and do not have a record of anyone by that name visiting our dealership. When customers leave reviews under nicknames or aliases, it is hard to match up the name with one given at time of "check-in." Nevertheless, I hope the wait time was minimal as sometimes (depending on traffic load) waiting briefly is unavoidable. Your comment about "hiding body damage" is not true. We fully disclose any previous accidents via Carfax during a visit. W
More ...
I am very sorry to hear you had to wait when you had an appointment. I tried to look up "Angelo" in our database and do not have a record of anyone by that name visiting our dealership. When customers leave reviews under nicknames or aliases, it is hard to match up the name with one given at time of "check-in." Nevertheless, I hope the wait time was minimal as sometimes (depending on traffic load) waiting briefly is unavoidable. Your comment about "hiding body damage" is not true. We fully disclose any previous accidents via Carfax during a visit. W
Sep 1, 2019
Very good and responsive
Aug 15, 2019
A salesman, Donny Slaughter< contacted me and followed up
with conversations to answer my questions. The GM also
contacted me to offer any help I might need. Both were
appropriately helpful.
Ii like my sales person alot. I was actually close to doing a deal but I wanted to go home and re-think my trade in because I was sure I could get better
value on the open market without too much effort. (their offer was $12K I needed $14K). Turns out, as I told them I wanted to do this route, for some
reason another guy entered the equation and suddenly was willing to do $14K, even though he said my truck had been re-painted (it had not and I later
got documented evidence that verified it had not). I wish they could've been more upfront from the beginning and I might've done the deal on the spot.
But something about the way that was framed (as if they were doing me a favor) did not sit well. I ended up buying s similar car elsewhere but it is
nothing my sales guy did wrong necessarily; I just did not care for the bit at the end where it felt like I was being tricked. But I would recommend them. It
is a nice dealership.
Aug 6, 2019
Good experience
Jul 14, 2019
Professional, helpful, and friendly.
We’ll definitely come back when we need another vehicle. Ask for Scott Hinman!
Jun 24, 2019
Very helpful thanks
Jun 11, 2019
Great service great guy
May 20, 2019
The initial response did not answer my question, it requested a phone call with the sales person, so I ignored it. Later I received a follow up
email from the sales manager. I told him I was no longer interested and his response was great. He was courteous about making sure I knew
that they were there to help if needed, but didn't flood my inbox day after day. I know this seems like a silly review, but I would gladly but a car
there because they respected my decision.
May 15, 2019
I got a response from Matthew B. @ Emmons Autoplex who was very helpful. It was the quickest, most simple non hassle car buying experience I’ve ever had. I did have to return from out of town the following day, because the loan officer at my financial institution missed my purchase order before leaving the evening before - that said if I’m counting actual process time from walk in to drive out, at most it probably took 4 hours. Would definitely recommend this dealer, and the salesman.
May 14, 2019
Great service
May 13, 2019
Was able to drive the vehicle and take a look at it. Did not get all the information on it yet
but hope to follow up soon. I was treated well and they accomodated getting the vehicle checked out by my mechanic. I was very happy with their service. They were friendly
and accomodating.
May 10, 2019
Great deal !!! Friendly service
I have appointment for test drive and when i arrived dealership they say the car was sold
May 13, 2019
Response from current dealership:
Jose,
Thank you for considering our dealership in your quest to purchase a Mustang. After reviewing your file, it is clear you were told by a sales rep that the Mustang had a deposit placed on it. Three days later, you called back in and spoke to a different sales person and asked to see the car. We are a first come, first serve dealer.
If you would like to discuss your experience with me personally, please reach out at the number below.
Terry Emmons
Emmons Autoplex
713-943-1958 ext 1002
Thank you for considering our dealership in your quest to purchase a Mustang. After reviewing your file, it is clear you were told by a sales rep that the Mustang had a deposit placed on it. Three days later, you called back in and spoke to a different sales person and asked to see the car. We are a first come, first serve dealer.
If you would like to discuss your experience with me personally, please reach out at the number below.
Terry Emmons
Emmons Autoplex
713-943-1958 ext 1002
May 4, 2019
I sent in an internet inquiry with a couple of questions. A salesperson acknowledged via
email to me they had received my internet request and would respond soon. When I
followed up with the salesperson on it they said they had not received the inquiry.....so I
guess the first response was automated. Not pleased with how that transpired.
May 10, 2019
Response from current dealership:
Hi Penny.
After reviewing your correspondence with your sales rep, Ty, it is apparent you were not given the customer service that Emmons Autoplex is known for. In fact, Ty is highly requested here because of the great service he provides to his customer base. I am sorry the Jeep was sold and I do hope you will give Ty and Emmons another opportunity to show you how hassle-free buying a car from us should be. If you would like to try again but with a different salesperson, I can help you with that. Please feel free to reach out to me personally at the number below if/ when you are ready.
More ...
After reviewing your correspondence with your sales rep, Ty, it is apparent you were not given the customer service that Emmons Autoplex is known for. In fact, Ty is highly requested here because of the great service he provides to his customer base. I am sorry the Jeep was sold and I do hope you will give Ty and Emmons another opportunity to show you how hassle-free buying a car from us should be. If you would like to try again but with a different salesperson, I can help you with that. Please feel free to reach out to me personally at the number below if/ when you are ready.
Apr 19, 2019
Love the offer and tundra but way out of where I live.
I wasn’t really pleased. Wasn’t treated if they were pleased to do business with me. Never received personal phone call only text messages. Wasn’t shown invoice on car no negotiation, only concerned about financing. When I told them that I was approved with Cargurus for financing they never considered it. Frankly I was told that your financing isn’t what it says. Never had an experience like this. Just didn’t feel right. Beautiful car, really do want it however they didn’t try to make a deal with me. Disappointed!
May 1, 2019
Response from current dealership:
GuruLVY87,
Thank you for the feedback. I feel like we are missing some pertinent information here. In order to determine what transpired, I will need your actual full name and the date of your visit. I will personally review your file and contact you with my findings (and/ or post a response with the full story). You can either reach my on my direct line below or email me your name and date of visit. I look forward to hearing from you.
Terry Emmons
Emmons Autoplex
713-943-1958 EXT 1002
temmons@emmonsautoplex.com
Thank you for the feedback. I feel like we are missing some pertinent information here. In order to determine what transpired, I will need your actual full name and the date of your visit. I will personally review your file and contact you with my findings (and/ or post a response with the full story). You can either reach my on my direct line below or email me your name and date of visit. I look forward to hearing from you.
Terry Emmons
Emmons Autoplex
713-943-1958 EXT 1002
temmons@emmonsautoplex.com
Mar 30, 2019
Dealer responded promptly. However me being in Austin was the only reason I didnt continue with them, found a vehicle in Town.
Mar 28, 2019
David Beltran went out of his way to help me. The experience at Emmons was great!
Everyone was very nice. Could not be happier. Thanks Emmons you made a new customer!
Mar 22, 2019
Was good , Matthew was so helpful
Mar 7, 2019
Daniel was great. Got there and car was up front ready for me to look at. Transaction was quick and easy. This is my second purchase from Emmons and I will be back again!
Feb 25, 2019
The dealership and Danial Jackson were great! Accommodating, no pressure, allowed me to take the call for a full day so I could have it looked at by my mechanic. Danial actually delivered the car to my office and had all the paperwork ready. He is destined for greatness and this dealership exceeded my expectations.
Feb 15, 2019
Great experience they were super friendly and easy to work with in and out in a hour or so
Communication and scheduling of appointment to test drive this 4Runner
through CarGurus was seamless. Matthew, the sales agent was
communicative and provided quick response to my questions. Busy place
and may have been a touch overextended during my visit, especially after I
said I'd buy it. Bit of hiccup between sales and finance; probably because I
was paying with cash and deal wasn't contingent on financing. The wait and
lack of attention in between was a bit odd, but overall, very happy to have
found this vehicle. Nice dealership.
Feb 8, 2019
Amazing cuatomer service from my salesman Matthew or matt
Feb 5, 2019
Great response
Feb 4, 2019
Good Comunication, Accuracy Listing.
Jan 17, 2019
Very attentive
Jan 16, 2019
It was great. I first went on line & found the vehicle. I filled out a information form & not long after submitting the form, I was contact by a salesman, Mr. Rowe. Made an appointment & went by to see the vehicle. Then I ask to bring my wife by the next day. We looked the vehicle over, then drove it. I told Mr. Rowe there was a noise in the rear & explained that sounded like tires. They checked & found this to be true. They had two new tires installed. Emmons Autoplex is highly recommended. Mr. Rowe was a great salesman.
Jan 10, 2019
They Responded immediately, but my Budget wouldn’t allow me to purchase this vehicle and they were unable to be willing to negotiate.
Jan 10, 2019
Quick respond and very friendly!!
Dec 24, 2018
They have contacted me and I plan on seeing car
Dec 17, 2018
Well informed and very understandable of situations. Contacted me and notified vehicle was not available which is a plus, because other places will have you drive far out to find out the vehicle is no longer available, to yo-yo another sales.
Dec 14, 2018
I was contacted after asking for alerts and updates shortly after requesting info.
They responded and answered my questions. They were about 200 miles from me and I never made it down to see the gorgeous power wagon in person. Ultimately I went in a different direction on a vehicle locally. Can’t talk to in person experience but their email communication was quick and helpful.
Nov 17, 2018
They advertise vehicles they don’t have at a price too good to be true, then when you inquire into that vehicle they say that it’s not available anymore, then try to sell you one at twice the price. They will send you harassing e-mails trying to sell vehicles you don’t want. Don’t buy from them!
Nov 19, 2018
Response from current dealership:
SPAM BOGUS REVIEW. This is a typical "generic" smear review.
Terry Emmons
Emmons Autoplex
Terry Emmons
Emmons Autoplex
Nov 15, 2018
I was slow, the car had been sold. They informed me and politely asked if there was anything else on their lot I wanted to see. They seemed helpful.
Nov 15, 2018
Awesome
Nov 12, 2018
exelent
Nov 10, 2018
Tito and Jimmy were great! Wonderful no hassle, no games experience. Great lot and selection.
Nov 4, 2018
Very welcoming, I love their customer service.
Nov 1, 2018
Good customer service beginning to end. No haggle dealer with reasonable priced vehicles.
1 key
Not informed entertainment center didnt work.
Oct 25, 2018
Everyone was helpful. We had a great experience.
Oct 16, 2018
Very nice dealership and very professional. Called me a couple of times
Oct 12, 2018
Overall a good experience and good value for vehicle. Disappointed that only 3 out of 4 tires were the same and all were oversized for the vehicle. I now need to purchase tires that fit vehicle.
Oct 11, 2018
Excellent sales person frank aceves
Oct 10, 2018
Very responsive and respectful of my time.
Sep 29, 2018
Ask for Scott Hinton!!!
Sep 27, 2018
Great service
Sep 7, 2018
I have not met them yet but I have been contacted by email. I would like to see if I could get financed on the grand Mercury Marquis
Sep 6, 2018
Didn’t purchase the vehicle but they were very attentive and responded quickly to my questions
Aug 18, 2018
Dealer replied to me in a timely fashion and provided me with all the information I needed. Hours of operation for this dealer became the issue for me
Aug 11, 2018
They contacted me pretty fast and followed up again. The price for the Jeep was to high,
Aug 3, 2018
Salesman was great. Truck was as advertised. No wiggle room on the sales price was kind of annoying, especially after low balling me on my trade in. After a few hours of dealing I got what I wanted, overall happy with my purchase.
Jul 27, 2018
good
Jul 19, 2018
Great overall experience, Jeep was in immaculate condition. Glad I purchased with them!
Jun 27, 2018
Quick to respond,accurately listed. The car was clean and ready for test drive. Dealership staff was very pleasant, very knowledgeable and helpful .
Jun 18, 2018
They were great! It took a little longer than expected because our credit union loan officer was in a meeting and the dealership got really busy.
Jun 4, 2018
Scott was awesome
Jun 2, 2018
Contacted them to look at it but the salesman failed to mention that someone else was already in the process of buying it. Was a wasted trip to the dealership from Galveston.
Jun 2, 2018
Response from current dealership:
Matthew,
I am sorry you missed out! We have over 15 sales associates all working deals on the ground and/ or on the phone. We are a high volume, low margin dealer and the activity level with 500 units in inventory keeps the tires rolling. I can assure you that your sales rep is just as disappointed for losing the sale. Some dealers ask for a deposit on the phone from the initial contact with the customer to lock the sale and secure the vehicle. I won't do that. It is too high-pressure and I personally don't like that approach. We will accept deposits on the phone in that initial contac
More ...
I am sorry you missed out! We have over 15 sales associates all working deals on the ground and/ or on the phone. We are a high volume, low margin dealer and the activity level with 500 units in inventory keeps the tires rolling. I can assure you that your sales rep is just as disappointed for losing the sale. Some dealers ask for a deposit on the phone from the initial contact with the customer to lock the sale and secure the vehicle. I won't do that. It is too high-pressure and I personally don't like that approach. We will accept deposits on the phone in that initial contac
Jun 1, 2018
Excellent!
Jun 1, 2018
The dealer contacted me within an hour, unfortunately the vehicle had been
sold already. The dealer has followed up with email contact aimed at the type
of vehicle I am looking for. I would recommend this dealer based on initial
impression
Contacted Justin , he never called back. I sent three emails and I’m still waiting to find out why it doesn’t drive over 40 mph, as he started it is a beach truck. Very vague in his knowledge or desire to gather information for a customer. Poor customer service.
May 31, 2018
Response from current dealership:
Chuck,
Thank you for the feedback. My initial thought was this seems out of the norm for one of our most decorated staff members. After he stayed late (3 hours after closing time with a wife and a young child at home), he discovered what went wrong. There was a glitch in our software that helps organize incoming and outgoing emails/ leads. Emails were being sent out and returned under other staff members while the body of the email was correct. It made a very confusing day for not only our customers, but our staff as well. We are sorting through it now and appears to be behind us. The
More ...
Thank you for the feedback. My initial thought was this seems out of the norm for one of our most decorated staff members. After he stayed late (3 hours after closing time with a wife and a young child at home), he discovered what went wrong. There was a glitch in our software that helps organize incoming and outgoing emails/ leads. Emails were being sent out and returned under other staff members while the body of the email was correct. It made a very confusing day for not only our customers, but our staff as well. We are sorting through it now and appears to be behind us. The
May 24, 2018
Well after getting a call back from the sales manager to confirm my credit application, my preferred vehicle and my appointment day we made the trip 3 days later, me and
my wife rented a car and drove the 5 1/2 hours 360 miles and make the purchase only to arrive to find out that no appointment was made and that my vehicle had been
sold the night before. They did try to sell me another vehicle off there lot but I told them if I wanted a regular truck I would have just bought one closer to home. I
specifically came for this Ford Super Duty cause the year, condition, mileage and price was just right. I said if they couldn't match or lower their price on a different Super
Duty then I would be going home empty handed. They also tried to search other dealers nearby but I told them that wouldn't work and that's when I pulled out the envelope
that contained the cashiers check and told them I had traveled all this way to pay cash for the truck and not finance it. Well all attempts to help me ended there and that's
when the General Manager Greg step in. Greg was very apologetic and upset with his staff, he said that this issue should have never happen and that several people
drop the ball. I think that the sales manager should be the one to blame for this mess he is in the management position for a reason. In the end they ended up paying for
my rental car and they filled up my tank for that disappointing drive home! If I could I would give them no stars!
May 31, 2018
Response from current dealership:
Dennis,
There is zero doubt my team failed you on such a profound level. This is such an easy situation to have avoided in the most basic level of training. Clearly, the safeguards we have in place to eliminate this from happening need a tune-up. Apparently, the mistake began early on with the salesman not executing the proper procedures in "Car Sale 101" and the events happened just as you stated. Please accept my sincere apology for the wasted time and frustration my team caused you. I hope the reimbursement for the rental car and fuel will ease the sting a little. I know it
More ...
There is zero doubt my team failed you on such a profound level. This is such an easy situation to have avoided in the most basic level of training. Clearly, the safeguards we have in place to eliminate this from happening need a tune-up. Apparently, the mistake began early on with the salesman not executing the proper procedures in "Car Sale 101" and the events happened just as you stated. Please accept my sincere apology for the wasted time and frustration my team caused you. I hope the reimbursement for the rental car and fuel will ease the sting a little. I know it
May 13, 2018
Reached out and offered help. Very prompt, seems like a good place.
Apr 19, 2018
Edmond facility is a brand new large dealership complex. Have classic
cars displayed. Have nice reception area. Salesman Frank was
courteous. We test drove a 2010 Mercury LS Grand Marques. Lovely
car we wanted but had 2 electric seats that did not function from
controls as advertised they did on CarFax and by Edmonds. General
Mgr. (GM). got involved. We never argued pricing issue. We put down
deposit based on written agreement GM proposed that they would fix
the seats & 3 other problems agreed to fix. Have signed agreement
.Seats were a true safety issue. They knew that They kept car one
week, no call saying repaired. We called and went by. GM said it would
cost to much to repair seats & we could take as is, or they would return
deposit. We took back deposit, have poor opinion. Would not
recommend.
May 3, 2018
Response from current dealership:
Frank,
Thank you for taking the time to post your review. I sincerely appreciate the kind compliments. After researching your file and partnering with Greg Guiles (GM) as well as your sales rep, Frank, I think some insight is necessary. The seat issue you are referring to is with the recline option being inoperable but still in normal position. Clearly and absolutely not a safety issue. Typically, with a car with only 38K miles, the repair is something as minor as a fuse. In this case, we needed parts and time to source them. You agreed to purchase the car and we agreed to make the nec
More ...
Thank you for taking the time to post your review. I sincerely appreciate the kind compliments. After researching your file and partnering with Greg Guiles (GM) as well as your sales rep, Frank, I think some insight is necessary. The seat issue you are referring to is with the recline option being inoperable but still in normal position. Clearly and absolutely not a safety issue. Typically, with a car with only 38K miles, the repair is something as minor as a fuse. In this case, we needed parts and time to source them. You agreed to purchase the car and we agreed to make the nec
An email sent by Greg GM. Called on phone left message, reply emailed for best offer and check dent , chips and scratch. No one bothered calling me. Purchased elsewhere.
May 3, 2018
Response from current dealership:
Hi Mark.
Come on now, your 1-star review is a COMPLETE misrepresentation of what really happened. After pulling up your file (which logs all correspondence with time/ date stamping), you and your sales rep were emailing back and forth with questions and answers beginning Wednesday, April 11th. On what is traditionally our industry's busiest day, Saturday, April 14th at 4:29PM, the GM sends you an email offering assistance that perhaps could help move the transaction along. At 5:55PM (we close at 6PM), you return the email with your offer and request for visual inspection). The next day is
More ...
Come on now, your 1-star review is a COMPLETE misrepresentation of what really happened. After pulling up your file (which logs all correspondence with time/ date stamping), you and your sales rep were emailing back and forth with questions and answers beginning Wednesday, April 11th. On what is traditionally our industry's busiest day, Saturday, April 14th at 4:29PM, the GM sends you an email offering assistance that perhaps could help move the transaction along. At 5:55PM (we close at 6PM), you return the email with your offer and request for visual inspection). The next day is
Apr 18, 2018
Great cars but the car descriptions are inaccurate
May 2, 2018
Response from current dealership:
Anthony,
Thank you for the feedback. Looks like we just missed your full 5-star review, dang it! To say that our descriptions are inaccurate is painting with a very broad brush. I know the effort and training that goes into our ads for accuracy and information. I can tell you with certainty that our ads are created to be informative. We are very thorough. If today's expensive software doesn't decode the options in detail, our internet team makes sure we photograph the extra options (when possible) as well as list them in the ad. If we missed something, I can assure you it was not inten
More ...
Thank you for the feedback. Looks like we just missed your full 5-star review, dang it! To say that our descriptions are inaccurate is painting with a very broad brush. I know the effort and training that goes into our ads for accuracy and information. I can tell you with certainty that our ads are created to be informative. We are very thorough. If today's expensive software doesn't decode the options in detail, our internet team makes sure we photograph the extra options (when possible) as well as list them in the ad. If we missed something, I can assure you it was not inten
Apr 15, 2018
Great experience
The 2013 dodge ram 1500 was sold before I got there on the 4/12/18. So I was shown a 2014 dodge ram. The odometer was different than what me and my Credit Union was shown. 5kmiles more and the manager said the price wouldn't have changed,but I think it would have the price some. Then I pick the truck up and the headlight on the driver side has water in it! I let the salesman know and he said he will get with his manager. No response yet!
May 3, 2018
Response from current dealership:
Kendall,
Your review deserves to be heard just as any other posted online. However, after a little fact-finding, your review is misleading and slanted. Yes, we had sold the 2013 Ram to a customer prior to your visit to our location on Thursday, April 12th. With no deposit to secure the vehicle, it is first come, first serve. We had a beautiful 2014 Ram that was a demo we presented to you as an option to purchase. You inspected the vehicle very well and commenced the test drive. The "5k" more miles you are referring to was not only displayed on the speedometer the moment you pu
More ...
Your review deserves to be heard just as any other posted online. However, after a little fact-finding, your review is misleading and slanted. Yes, we had sold the 2013 Ram to a customer prior to your visit to our location on Thursday, April 12th. With no deposit to secure the vehicle, it is first come, first serve. We had a beautiful 2014 Ram that was a demo we presented to you as an option to purchase. You inspected the vehicle very well and commenced the test drive. The "5k" more miles you are referring to was not only displayed on the speedometer the moment you pu
It took a several days but i need to know what the deal was or is already sold There was a problem on the place where the truck was located either in webster or Pasadena,so
i could find out what i needed to do so i could try o purchase thr 2006 Lincoln Mark LT.
May 3, 2018
Response from current dealership:
Hi George.
Thank you for the candid feedback. This one is on us. It was a trade-in that had to be evaluated and put through our service department to be deemed worthy of our front lot for sale. At that time, we were transitioning locations and this one fell through the cracks. I am sorry for the lag time but as you already know, it was kicked to wholesale and sold to a shop that specializes in vehicles that need heavy mechanical repairs. We have completed our "move" to our beautiful location in Webster, TX. I hope we have an opportunity to earn a 5-star rating with you in th
More ...
Thank you for the candid feedback. This one is on us. It was a trade-in that had to be evaluated and put through our service department to be deemed worthy of our front lot for sale. At that time, we were transitioning locations and this one fell through the cracks. I am sorry for the lag time but as you already know, it was kicked to wholesale and sold to a shop that specializes in vehicles that need heavy mechanical repairs. We have completed our "move" to our beautiful location in Webster, TX. I hope we have an opportunity to earn a 5-star rating with you in th
Apr 13, 2018
It was a great experience
Apr 12, 2018
Very good I worked with Jordan he was very helpful in every way. He also stated that he had contacts that could help me sell my old van.
Not a great experience overall. I initially emailed them for the red mustang and they did reply right away but when I asked if the price was negotiable they said they would get back to me and never did. I live in Houston and I can’t drive all the way to Pasadena morning if they can’t even write me back a clear response. What’s the deal with that?
Apr 13, 2018
Response from current dealership:
Dear Aag,
A customer's feedback is a tool we use to make sure we are doing everything we can to make the buying process easy and fun! Thank you for taking the time to post yours. After looking into your file, your sales rep did tell you in response to your offer that we endorse the 1Price No-Haggle/ Lowest Price Guaranteed within 200 miles. He did say he would reach back out "IF" there was something a manager could approve. I do see he did not follow back up with you to let you know your offer was declined (remember he implied he would ONLY do so had your offer been approved).
More ...
A customer's feedback is a tool we use to make sure we are doing everything we can to make the buying process easy and fun! Thank you for taking the time to post yours. After looking into your file, your sales rep did tell you in response to your offer that we endorse the 1Price No-Haggle/ Lowest Price Guaranteed within 200 miles. He did say he would reach back out "IF" there was something a manager could approve. I do see he did not follow back up with you to let you know your offer was declined (remember he implied he would ONLY do so had your offer been approved).
Mar 31, 2018
Friendly
Mar 29, 2018
Speedy response
Mar 29, 2018
They contacted me quick
Mar 28, 2018
Gm Responded quickly
Mar 16, 2018
The car was beautiful, just as described but there were other issues. The vehicle has four tires, it was delivered with four different tire pressures ranging from a low of 26 PSI to a high of 45 PSI. I was able to get exactly 12 starts before the battery died. This vehicle has a special battery ($200) located under the rear seat . The + terminal was so corroded that oxidation had to be chipped off in order to access the bolt. They sold the vehicle for nearly $300 above the CarGuru listing price and I had to stop for gas on the way home from the dealership. I talked to my salesman about these issues and am still waiting for a response.
Mar 22, 2018
Response from current dealership:
Rick,
I appreciate the informative feedback. Please call me so I can discuss your experience. I am very sorry to hear that we failed to earn a 5-star rating with you. Rest assured, your transaction is not how we conduct business. First and foremost, I want to make it right with you. Second, I want to use your experience as a training tool in our next meeting. Not sure how this one fell through the cracks, but I can tell you we will have an absolute resolution once our internal audit is complete. Please reach out to me at the number below.
Terry Emmons
Emmons Autoplex
713-943-1958 e
More ...
I appreciate the informative feedback. Please call me so I can discuss your experience. I am very sorry to hear that we failed to earn a 5-star rating with you. Rest assured, your transaction is not how we conduct business. First and foremost, I want to make it right with you. Second, I want to use your experience as a training tool in our next meeting. Not sure how this one fell through the cracks, but I can tell you we will have an absolute resolution once our internal audit is complete. Please reach out to me at the number below.
Terry Emmons
Emmons Autoplex
713-943-1958 e
Mar 15, 2018
Credit was approved and was ready to pick up the car. Got postponed three different times by the dealership. Very disappointing experience. Will but closer to home.
Mar 22, 2018
Response from current dealership:
John,
As you know, we are in the business to sell cars. To hear that credit was a "go" and we postponed your closing not once but three times calls for immediate action. I need to research your file and gather the facts. If you have a moment, please call me at the number below so that I can get your narrative with a little more detail. Internet advertising is very expensive. Every lead is taken seriously. We appreciate the opportunity you provided us to earn your business. I am sorry to hear that we lost you as a customer.
Terry Emmons
Emmons Autoplex
713-943-1958 ext 10
More ...
As you know, we are in the business to sell cars. To hear that credit was a "go" and we postponed your closing not once but three times calls for immediate action. I need to research your file and gather the facts. If you have a moment, please call me at the number below so that I can get your narrative with a little more detail. Internet advertising is very expensive. Every lead is taken seriously. We appreciate the opportunity you provided us to earn your business. I am sorry to hear that we lost you as a customer.
Terry Emmons
Emmons Autoplex
713-943-1958 ext 10
Mar 15, 2018
This autoplex was awesome. Dixie had every thing ready to go before we got there. We drove 2 hours and the car was just as described! Everyone is so surprised to know it's a 2015. The staff was very nice. The building is beautiful. Financing was so easy!! I would buy from them again.
The car we went to see was in bad shape. They acted as if they didn't know and gave us a cheesy sales pitch. They pressured us by saying there was a buyer coming from Louisiana to look at the car. If that was true, I feel worse for him then us. The car is still for sale. No surprise there.
Mar 5, 2018
Response from current dealership:
Sue,
Thank you for the time to not only visit our dealership, but to leave us feedback as well. I have pulled up your file and read the notes to see what happened here. It looks like you were not a fan of the black interior as your request was for the lighter (tan) color. To say our car (2017 Subaru with only 11K miles) was in bad shape was a gross overstatement. The right hand dash trim that was tattered had been ordered for $17 (none in Houston so we had to retrieve it from the Dallas warehouse). The floor mats that were missing were inadvertently misplaced but have since been locate
More ...
Thank you for the time to not only visit our dealership, but to leave us feedback as well. I have pulled up your file and read the notes to see what happened here. It looks like you were not a fan of the black interior as your request was for the lighter (tan) color. To say our car (2017 Subaru with only 11K miles) was in bad shape was a gross overstatement. The right hand dash trim that was tattered had been ordered for $17 (none in Houston so we had to retrieve it from the Dallas warehouse). The floor mats that were missing were inadvertently misplaced but have since been locate
Good customer service, but did not have what I needed. Their
automatic email reply to an appointment has you going there to look at
a new vehicle, when appointment is for looking at a used vehicle. They
should update feature to avoid confusion as well as change the address
on their web site to their new location. Their new facility is very nice and
the staff are friendly.
Feb 25, 2018
Was great my salesman was very professional and nice ask for Justin he will take care of you
I went there for my 4pm appointment but I was 40 minutes late. I waited about 35 to 45 minutes but the salesmen was very busy, so I didn't get a chance to speak with him. I also did not see the automobile on the car lot. Not sure if it was in the back are not.
Feb 23, 2018
Response from current dealership:
Buick07,
Thank you for leaving the honest and transparent feedback. We are a high volume dealership and do work off appointments. Now that being said, walk-ins are always welcome. Similar to a doctor visit, if you are a no show or late for your appointment, you will get moved to the next available spot. We have a beautiful lounge and café/ internet bar with huge screen TVs. I hope you will reschedule with us and visit us again. If you would like to discuss your past visit or even your future one, please reach out to me at 713-943-1958.
Terry Emmons
Emmons Autoplex
Thank you for leaving the honest and transparent feedback. We are a high volume dealership and do work off appointments. Now that being said, walk-ins are always welcome. Similar to a doctor visit, if you are a no show or late for your appointment, you will get moved to the next available spot. We have a beautiful lounge and café/ internet bar with huge screen TVs. I hope you will reschedule with us and visit us again. If you would like to discuss your past visit or even your future one, please reach out to me at 713-943-1958.
Terry Emmons
Emmons Autoplex
Feb 16, 2018
Quick response
Feb 13, 2018
very professional. pleased
Jan 13, 2018
These people have no clue.... I arrive to buy this Hummer and was told it was mine but it had to go in the shop for suspension repair and I was ok I even told him I would do paper work on it or a deposit, the sales man every day will send me an email starting off with your hummer is still in shop but then 4 days later he tells me it's sold and tried telling it was sold long before I went there the first over a week ago. These people have no clue on what's going on!!!!!! They should not even get one star
Jan 17, 2018
Response from current dealership:
Billy,
I would like to start by first thanking you for the opportunity to earn your business. Unfortunately, my team did fail in meeting your expectations. After researching your file, you were very clear stating you wanted to buy the Hummer and not lose it while the vehicle was getting a second look at the suspension. Your sales rep is very new and was excited to make his first sale. He did his part keeping you informed along the way. He does not get paid unless you buy. Another salesman took an out of state call and deposit on the Hummer the same day you arrived on 12/27. He made an
More ...
I would like to start by first thanking you for the opportunity to earn your business. Unfortunately, my team did fail in meeting your expectations. After researching your file, you were very clear stating you wanted to buy the Hummer and not lose it while the vehicle was getting a second look at the suspension. Your sales rep is very new and was excited to make his first sale. He did his part keeping you informed along the way. He does not get paid unless you buy. Another salesman took an out of state call and deposit on the Hummer the same day you arrived on 12/27. He made an
Jan 12, 2018
Justin did a great job on keeping contact. I was unable to view the vehicle before it was sold. I will keep Emmons on list of dealers in the future.
Jan 3, 2018
Really disappointed that no one got back to me to tell me if I qualified for the
vehicle or not. They were quick to the draw and getting info from me but
nothing to tell me even when I asked if I qualified.
Jan 17, 2018
Response from current dealership:
Pamela,
Looks like we were on the right track until one of my team members skipped a step. It appears that we were missing some information and/ or documents to finalize your loan approval. We will use your review as a meeting topic to ensure clarity in communication. I really appreciate your feedback. Thank you for taking the time.
Terry Emmons
Emmons Motor Company
713-943-1958
Looks like we were on the right track until one of my team members skipped a step. It appears that we were missing some information and/ or documents to finalize your loan approval. We will use your review as a meeting topic to ensure clarity in communication. I really appreciate your feedback. Thank you for taking the time.
Terry Emmons
Emmons Motor Company
713-943-1958
Jan 2, 2018
I talked to this dealership lasr week on December 29th and told them I wanted this car. I asked for some assistance with transporting this vehicle two hours away to a condo I
own in Texas although I live in Colorado. They provided that information and I told Jaime that I would go to my credit union to get financing after New Year's. I talked
with him yesterday and the deal was on. He mentioned nothing about me giving a $500. deposit which I would certainly have done!! He made a verbal deal with me for the
car. He told me he would call me back with more information in fifteen minutes. That was yesterday, January 2nd. He finally decided to call me back today to inform me that
someone else was test driving the car yesterday and put a $500. deposit on the car! They totally blew off the "deal" with me for a local. That is not ok! Don't trust them! If they
find a local, you can just forget what they told you! You are toast! What a total waste of my time!!!! If I could give them less than one star I would!! Totally
disreputable!!
Jan 17, 2018
Response from current dealership:
Barbara,
Thank you for taking the time to post your review about your experience with my company. I wanted to make sure I had all the facts before I responded. According to your file notes, your salesperson, Jaime, followed protocol and did nothing wrong. Perhaps I can shed some light on what happened.
On 12/29: You emailed in offering $1000 less ($12000...online price posted was $12999).
On 1/2: You two connected and you then agreed to pay the $12999 and requested to leave a deposit. He follows protocol and must physically touch the car and asks to call you back after he locates it.
More ...
Thank you for taking the time to post your review about your experience with my company. I wanted to make sure I had all the facts before I responded. According to your file notes, your salesperson, Jaime, followed protocol and did nothing wrong. Perhaps I can shed some light on what happened.
On 12/29: You emailed in offering $1000 less ($12000...online price posted was $12999).
On 1/2: You two connected and you then agreed to pay the $12999 and requested to leave a deposit. He follows protocol and must physically touch the car and asks to call you back after he locates it.
Dec 29, 2017
Professional and courteous experience. I'd do business with them any time.
Dec 28, 2017
Good people they call u the soon u put the phone number
Dec 20, 2017
I was about to make purchase with a very helpful sales consultant and asked to lower down the price on a different vehicle. Was referred to sales manager who was nice but can not make a decision and was referred to GM. The GM was nice at first and left to talked to his boss, maybe the owner but when he came back he became rude, angry and controlling. I did not do anything except asked to lower down the price.This is not acceptable behavior so I left. So it means they will be nice to anybody who will buy their vehicle only.
Dec 19, 2017
Very pleasant experience.
Dec 19, 2017
Very responsive!
Dec 19, 2017
Very friendly and fast response...
Dec 13, 2017
Had a great experience buying a nice truck for a nice price. Frank was a great salesman. Would definitely buy from here again.
Dec 8, 2017
Great team, quick to respond!
Dec 7, 2017
They responded very well.
Dec 7, 2017
Received auto reply but wasn’t contacted by a live person until 2 to 3 days later only to be told that vehicle sold.
Dec 14, 2017
Response from current dealership:
Johanna,
After researching your email, it looks like you contacted us after hours. Your sales rep was slow to respond going into the weekend and the car sold to an aggressive buyer who was here when we opened the next day. Based on the training we provide our sales staff, they are instructed to implement a first come first serve bases. However, when a customer sends a basic email expressing interests v.s. a potential buyer who is on the showroom, it is obvious who will be assisted first. I am sorry we could not make a deal. Another buyer was just further invested in their buying process.
More ...
After researching your email, it looks like you contacted us after hours. Your sales rep was slow to respond going into the weekend and the car sold to an aggressive buyer who was here when we opened the next day. Based on the training we provide our sales staff, they are instructed to implement a first come first serve bases. However, when a customer sends a basic email expressing interests v.s. a potential buyer who is on the showroom, it is obvious who will be assisted first. I am sorry we could not make a deal. Another buyer was just further invested in their buying process.
Dec 5, 2017
They contacted me by email, but did not answer my question. I didn’t want to speak with them, or I would have called. I wished to get information before calling them, but since they didn’t answer my basic questions via email, I am hesitant to speak with them.
Dec 6, 2017
Response from current dealership:
Holly,
Looks like we were trying to get clarity on your "basic questions" before we inked an answer. If you are offended that our response was outside of your box, then I will accept your 3 out of 5 star rating for trying too hard. Our customer service is geared to going above and beyond and not just meeting the mark.
Terry Emmons
Emmons Motor Company
713-943-1958
Looks like we were trying to get clarity on your "basic questions" before we inked an answer. If you are offended that our response was outside of your box, then I will accept your 3 out of 5 star rating for trying too hard. Our customer service is geared to going above and beyond and not just meeting the mark.
Terry Emmons
Emmons Motor Company
713-943-1958
Nov 20, 2017
Quick response to questions and polite.
Nov 18, 2017
They responded immediately to my request. They were very professional.
Nov 13, 2017
Great customer service
Oct 6, 2017
Great people n very helpful! I love this truck I just wish I could get my payment 550 to 600 a month
Amazing place with friendly people and great atmosphere. I drove over three hours to look at a 2011 Mustang GT Premium. A couple hours later I was driving off the lot with it. Scott was the salesman and answered any questions and never pressured about anything. Will be the place for my next purchase and would tell anyone I know to check them out.
Sep 14, 2017
Great job
Sep 14, 2017
Exellent
Sep 8, 2017
The car was just as described and in very clean condition. Matt was my
initial contact and was very helpful. Since Hurricane Harvey was just about
to hit the area the dealer was closed for over a week. Low-sitting inventory
was moved off site. Finally 10 days after initial contact I was able to drive
the car with Heather (sales). She was very knowledgeable about the car.
The buying experience was straightforward and painless. Everyone was
very nice to deal with. They even helped me arrange for one of the sales
associates to drive it to my home. I would recommend them to friends.
Aug 21, 2017
Very courteous!!
Aug 20, 2017
They were extremely helpful, great people to work with. Best car buying experience I've had
Aug 17, 2017
Easy to deal with.
Jul 31, 2017
Very competitive pricing. Great financing options. Easy process.
Jul 25, 2017
Customer service sucks. Didnt want to help just said well look up web site fill a app out for finace call back we can help. Theu just wanna make sure they can make money to help you. Did all that cant get anyone to respond now.
Aug 16, 2017
Response from current dealership:
Michael,
Sounds like we never received your information. We are in the business to make your experience smooth and easy. We have the finance application on our web site to expedite the process (and get the ball rolling) so your wait time here at the dealership is minimal. If you are sure you filled out the online app directly on our web site, please call me at 713-943-1958. I will be able to track it backwards to see what information is missing and perhaps put your application in a "loop" status. I look forward to personally working with you and getting your application pushed
More ...
Sounds like we never received your information. We are in the business to make your experience smooth and easy. We have the finance application on our web site to expedite the process (and get the ball rolling) so your wait time here at the dealership is minimal. If you are sure you filled out the online app directly on our web site, please call me at 713-943-1958. I will be able to track it backwards to see what information is missing and perhaps put your application in a "loop" status. I look forward to personally working with you and getting your application pushed
Jul 20, 2017
Great staff good cars and prices.
Jul 19, 2017
Very processional and have been in contact with the salesperson, gm and owner.
Jul 18, 2017
Good response.
Jul 17, 2017
Sales person and manager got back with me. They were both very polite and professional.
Jul 4, 2017
Responded in a timely manner
Jun 26, 2017
It was good they replied in fast and it was easy.
Jun 23, 2017
Very good,honest
Not a normal dealership but good at service. I set an appt and met with Jaime. He was friendly and energetic. Nice kid. He let me test drive the car by myself. I took it for a spin for a few hrs and bought the car. Trade in was decent. The finance clerk was a hottie. I really like the car.
Jun 12, 2017
A representative emailed me with information on the truck I was interested. When I went to dealship the representative was not there but they quickly had another person help me. Very professional and excellent follow up. I did not buy a truck yet so will be keep Emmons in mind when ready.
May 29, 2017
They responded even after they were closed to answer any and all of my questions, I haven't been able to make it to the dealership yet, but if this is any indication of their level of customer service then I and Guarantee this is going to be a pleasant experience
May 23, 2017
Salesman did not show any interest once he found out I did not have finances
Aug 16, 2017
Response from current dealership:
Rodney,
We have many programs available for qualifying customers who need financing. Please call me at 713-943-1958 so I can look into options available for you. I would also like to know the name of the sales representative that assisted you. Thank you for your review. We appreciate all reviews and use the information to develop better programs for our customers.
Terry Emmons
Emmons Motor Company
We have many programs available for qualifying customers who need financing. Please call me at 713-943-1958 so I can look into options available for you. I would also like to know the name of the sales representative that assisted you. Thank you for your review. We appreciate all reviews and use the information to develop better programs for our customers.
Terry Emmons
Emmons Motor Company
May 2, 2017
Numerous INet responses and follow-up.
MY problem was I changed Specs from 4-cyl.to 6-cyl, which ruled out their on-lot offering.
I only got a response saying they were closed. How about answering my question when you are open? Only seems logical.
May 10, 2017
Response from current dealership:
Beverly,
Thank you for taking the time to leave a review. After reviewing the correspondence, our sales staff attempted to call you twice the following day and left messages both times. We needed more information from you in order to answer your question accurately. It is our policy not to random fire quotes without having good information. I appreciate your feedback and hope you will consider us again the next time you are in the market for a car.
Thank you for taking the time to leave a review. After reviewing the correspondence, our sales staff attempted to call you twice the following day and left messages both times. We needed more information from you in order to answer your question accurately. It is our policy not to random fire quotes without having good information. I appreciate your feedback and hope you will consider us again the next time you are in the market for a car.
Apr 23, 2017
Excellent follow up
Apr 17, 2017
Great
Apr 11, 2017
Great communication by them. Also great follow up. Class act
Apr 8, 2017
This was a great place to buy a car super sweet deal as well!
Mar 24, 2017
Did not seem overly interested in my business to
buy a truck. Did not readily answer questions.
Mar 29, 2017
Response from current dealership:
Patricia,
I have reviewed the correspondence between you and your sales representative. We are here to make your buying process not only easy but transparent. Your extensive list of questions needed time to research and follow up with vendors to answer them accurately. You requested no phone calls so that slows down the pace a little (especially at a high volume dealership where the sales staff are working with multiple customers). Your initial request was received on 3/17/17 at 11:27AM. By 4:05PM the SAME DAY your requests had been completed and at which time you declined due to budget
More ...
I have reviewed the correspondence between you and your sales representative. We are here to make your buying process not only easy but transparent. Your extensive list of questions needed time to research and follow up with vendors to answer them accurately. You requested no phone calls so that slows down the pace a little (especially at a high volume dealership where the sales staff are working with multiple customers). Your initial request was received on 3/17/17 at 11:27AM. By 4:05PM the SAME DAY your requests had been completed and at which time you declined due to budget
Mar 6, 2017
everyone there gave me the run around. I requested the Carfax and didn't receive it. requested again. was sent the wrong Carfax. then was notified that the didn't have it and that they could get it for me and I never got it
Mar 29, 2017
Response from current dealership:
Josh,
I appreciate your candid review. Almost all of our Carfax reports are listed on our web site. The few that do not, generally have them posted the next day (maybe two) as we purchase each report and update it to the web. We have several cars that look very similar across our entire inventory so the wrong report was just a mishap on the salesman's behalf. The car you were interested in was in the process of being sold to another buyer by another salesman. Clearly, he sent the report for the other car that was still available.
Thank you for taking the time to help us review our pro
More ...
I appreciate your candid review. Almost all of our Carfax reports are listed on our web site. The few that do not, generally have them posted the next day (maybe two) as we purchase each report and update it to the web. We have several cars that look very similar across our entire inventory so the wrong report was just a mishap on the salesman's behalf. The car you were interested in was in the process of being sold to another buyer by another salesman. Clearly, he sent the report for the other car that was still available.
Thank you for taking the time to help us review our pro
Mar 4, 2017
Truck was exactly as advertised. Friendly professional staff. Friendly cats on
porch.
Mar 2, 2017
There are very helpful they keep in touch with me
CAUSE I'm waiting to get my money to purchase
a car from them.
Feb 5, 2017
They contact me more often to make sure I still want to purchase the vehicle and if I need anything they are no rushing anything are giving me the time or the world thank you
Jan 27, 2017
Professional and not overbearing - online and initial phone calls can make it
or break it. I'd consider Emmons.
Dec 3, 2016
Good response
Nov 28, 2016
The car I was interested in has a millage inconsistency (Carfax).
In asked the seller about this and they told me I should contact the dealership that (supposedly) entered the millage incorrectly in the Carfax report back in 2012 and ask them what they have in their system. After this email (about 2 weeks ago) they never contacted me back to see if I was still interested in the car.
it seems to me that since they want to sell the car, they are the ones that should provide proof to clarify that the millage inconsistency was caused by a human error and not by something else.
Basically the did nothing to help and they did not follow up.
Nov 27, 2016
Great staff made it easy for me to purchase at emmons motor company. Justin was the sales man that helped me that day.
Nov 24, 2016
Very awesome dealership
Nov 15, 2016
Quick response,numerous follow up.However I am seeking
price drop on a specific vehicle and haven't received any to
date.Overall satisfied.
Nov 11, 2016
Good email communication and follow up
Oct 25, 2016
I didn't look at the car but they have called to keep me posted about the car.
Oct 20, 2016
They're all faster to entertain costumers and give as the best deal of price we can afford for with low interest for refainance ..And Justin the agent who talk to us give us the right answer and honesty tell everything about the car performance which is good thing to know and we never regret of mate to have this car ..
Oct 15, 2016
I sent email from your website and from there website I got one response out of 5 and it was to set up an appointment to test drive. I been to Emmons a couple of times and if your not there to purchase they really don't want anything to do with you. I just wanted to see a couple of trucks and they weren't on the lot or weren't even available or not processed for sale yet, but they were advertised for sale.
Oct 20, 2016
Response from current dealership:
Hi John. I am sorry we didn't meet your expectations. Looks like we dropped the ball on this one from the get-go. We absolutely want to earn your business and any other customer that inquires about our inventory. On-line advertising is very expensive so we want to make sure we take each and every lead seriously. I would like to talk to you regarding your experience. Even if I can't make it right, I would like to organize a re-training clinic based on your visit.
Terry Emmons
Emmons Motor Company
713-943-1958
Terry Emmons
Emmons Motor Company
713-943-1958
Oct 7, 2016
Great dealer and salespeople
Oct 7, 2016
They respond fast
Oct 3, 2016
Great prices, Excellent customer service by Greg, the
sales manager!
Oct 3, 2016
Salesman was very helpful and polite. Manager was not.
Sep 22, 2016
great
Sep 17, 2016
They were very responsive to my inquiry.
Sep 15, 2016
Dealer was very informative. However, we ended up purchasing elsewhere...
Sep 4, 2016
They e mailed back promptly and we're not pushy
If anyone is in the market for a quality used vehicle and 5 star customer service this dealership and the Emmons brothers are the guys to deal with. Stop don't look no further because if they have your car you will leave a happy customer once you have bought from them. I bought a 2003 corvette Z06 from them and Frank Aceves was my salesman and he answered all my questions plus he took more pics and videos of the Z06 to make sure I knew what I was getting before I drove 300 miles from Geismar LA.... hats of to Frank A.... I want to give a special shout out to Jerry Emmons that I met while I was there and talked to a lot while I was waiting for them to prep the Z06 for delivery. What a really down to earth nice guy. After taking delivery of the Z06 and it was in excellent shape I got it home and had a little issue with it so I contacted Jerry and he has worked with me to get the issue fixed and resolved. Just want to say he believes in service after the sale for sure. Thanks to all that helped me and the dealership. I recommend these guys HIGHLY!!!!! THEY ROCK!!!!
Aug 1, 2016
Ask 4 Armando at Emmons. He gets it done QUICK and with minimal stress. Their staff work hard to get u goin.
Jul 26, 2016
Below average Spent several days getting all the info on car. After that I received a price on the car. Then several hours later I received an email that the price on All used mustangs for sale. I emailed back and that applied to all cars except the one I was trying to buy. Early the next morning Frank called and told me the car was sold. That may be the way business is done in Houston but not in West Texas at the dealership where I trade does business
Jul 28, 2016
Response from current dealership:
Hi Glen. Sorry to hear you missed out on the Mustang! We are a very high volume dealer (one of the city's top sellers) and without a deposit to secure the vehicle, it is considered up for sale until money has been placed to secure the transaction. I know that buying a car out of town and sight unseen can make one slow to pull the trigger. Sounds like we just narrowly missed a deal together. Thank you for taking the time to leave the feedback.
Jul 24, 2016
I was contacted and never responded back due to my finances
changed. The salesman was very ready and able.
Jul 3, 2016
They were too busy to help out when I got there. Suggest trying a weekday.
Jul 6, 2016
Response from current dealership:
Hi Rob! I appreciate your feedback as a way to help others as well as assisting us to make improvements along the way. I gather from your posting date that you were here on Saturday, July 2nd (because we were closed on Sunday the 3rd). Saturdays are always a heavy volume day for all dealerships now add to it being a holiday weekend. We do post in all our ads to call ahead and schedule an appointment because of the traffic our dealership sees even on non-holidays. That being said, I did scrub our database and notice that there was not a "Rob" scheduled on 7/2. We are able to tak
More ...
Jul 2, 2016
Great
Jun 26, 2016
The sales person was enthusiastic, helpful, and flexible.
Jun 12, 2016
Quick response.
May 22, 2016
Still working with dealer
May 19, 2016
I didn't care for the sales person and the feel of the place is like a "You work You ride" car lot
May 14, 2016
Called right away and answered all of my questions!
May 12, 2016
They kept in constant contact and answered all my questions. Pretty solid
experience
May 11, 2016
There responce was good, actually very good. After reading several reviews i knew they would not be able to accommodate me. This is not saying there one way or the other, but it was quite obvious i wouldnt get the trade value i needed or the financing.
Jul 6, 2016
Response from current dealership:
Hi Steven. Glad to hear our response time met your standard. I was disappointed to learn you did not actually give us the opportunity to appraise your trade-in and secure your loan with one of our most aggresive lenders we have on staff. We purchase over $6 million in inventory each year using the latest technology and hard work to make sure we stay accurrate and current with the market trends. Lenders are excited to be a part of our team because of the volume we can handle. This alone gives us leverage to ensure we get you the lowest rate available. Next time you are in the market, plea
More ...
Was told to come in on sat for appointment for a jeep that had already been sold, the dealership is a hour and a half drive easy, got off work from night shift and started heading that way, called them 15min out and they said it was sold days ago... great job guys my family definitely wont be buying a 5th car from your lot.
May 13, 2016
Response from current dealership:
Hi Joe,
Sorry to hear you missed out on one of our Jeeps! Without a deposit to secure the vehicle for you, it is first come first serve. I did check all appointments for Saturday (guessing the 7th based on your review) and did not see a "Joe" registered. I will need your complete name for a full scrub of our database to track all correspondence. Also, if you were buying car #5 from us then you would have been eligible for a Customer Loyalty Rebate. Please call my office at 713-943-1958 so we can discuss and see what happened. It is Jeep season and they are selling as fast as w
More ...
Sorry to hear you missed out on one of our Jeeps! Without a deposit to secure the vehicle for you, it is first come first serve. I did check all appointments for Saturday (guessing the 7th based on your review) and did not see a "Joe" registered. I will need your complete name for a full scrub of our database to track all correspondence. Also, if you were buying car #5 from us then you would have been eligible for a Customer Loyalty Rebate. Please call my office at 713-943-1958 so we can discuss and see what happened. It is Jeep season and they are selling as fast as w
May 9, 2016
Great experience through Megan. I bought this car
May 2, 2016
Quick response
Apr 3, 2016
A quick response to my inquiry. Honest
replies and no pressured salesmanship.
Apr 2, 2016
Watch out for $300 surprise
dealer prep added cost
Apr 6, 2016
Response from current dealership:
Hi Jim,
Please make sure your feedback is accurate. There are NO "surprise dealer prep cost" here at Emmons Motor Company because we are very transparent and properly disclose the dealership fees in each and every ad. I hope this clears up any confusion you may have had. If you would like to discuss this further, I can be reached at 713-943-1958.
Terry Emmons
Emmons Motor Company
Please make sure your feedback is accurate. There are NO "surprise dealer prep cost" here at Emmons Motor Company because we are very transparent and properly disclose the dealership fees in each and every ad. I hope this clears up any confusion you may have had. If you would like to discuss this further, I can be reached at 713-943-1958.
Terry Emmons
Emmons Motor Company
Mar 27, 2016
No hassle from sales people, who were all so nice. Got a great
jeep, it sold itself!
Mar 13, 2016
Great
Mar 12, 2016
Very pleased, even though it was
a very busy day for them, they
were very helpful in showing car,
answering questions & I liked that
I took the car on a test drive &
didn't have to have a sales
person along.
Mar 11, 2016
Rep called back but no in house
financing on this particular Jeep
because of discrepancy in the mileage
on the title.
Mar 9, 2016
The salesman was friendly when he called, but I found a better vehicle and deal elsewhere.
Nov 25, 2016
Response from current dealership:
Hi Mareia. Thank you for the feedback. I am happy to hear you found a better fit for your needs. We never get beat on price and our quality is second to none. I am sorry we didn't have quite the fit you desired. With over 450 cars in inventory, we try to have a match for any and every budget. Thank you for the opportunity and I hope we cross paths down the road!
Terry Emmons
Emmons Motor Company
713-943-1958
Terry Emmons
Emmons Motor Company
713-943-1958
Feb 20, 2016
Nice people. Good response time.
Feb 9, 2016
Excellent
Feb 7, 2016
Fantastic!!!! No pressure dealer and was a joy to work with!
Feb 4, 2016
Didnt visit because price was more than the book worth.
Feb 8, 2016
Response from current dealership:
Hi Tiffany,
I am very sorry to hear that you decided not to visit the dealership. To address your concern, the book value of a vehicle is only one of many factors in determining it's true and accurate value. If you would like, I would be more than happy to go over these factors with you personally. I look forward to hearing from you.
Terry Emmons
Emmons Motor Company
713-943-1958
I am very sorry to hear that you decided not to visit the dealership. To address your concern, the book value of a vehicle is only one of many factors in determining it's true and accurate value. If you would like, I would be more than happy to go over these factors with you personally. I look forward to hearing from you.
Terry Emmons
Emmons Motor Company
713-943-1958
Feb 2, 2016
Great
Jan 27, 2016
Quick response and provided me with the info I was seeking. Great to work with!
Jan 26, 2016
No hassle pricing made the purchase go very smoothly. Need a better location. A little crowded.
Jan 22, 2016
They call and spoke with the sakes
person. He answered ask r my
questions. The only problem I had
was in there web site: They say
that they finance in house but they
DON'T
Jan 21, 2016
Speedy reply and answered all my
questions.
Jan 16, 2016
The dealership has a good
reputation, but my salesperson
was just "too busy" to really listen
or be attentive with that personal
touch.
Jan 21, 2016
Response from current dealership:
Steve,
I really appreciate the time you took to leave us feedback. I am sorry your experience was not up to our standards and clearly did not meet your expectations either. I am not sure when your visit took place, but if it is the day of your review then it shows to be a Saturday. It is the busiest day of the week for all auto dealers and we do try to staff heavily for the traffic flow. That does not, however, give us an excuse to spend less time with our customers and not assist them in matching their needs and budget with the automobile that works best. I would like you to email me or
More ...
I really appreciate the time you took to leave us feedback. I am sorry your experience was not up to our standards and clearly did not meet your expectations either. I am not sure when your visit took place, but if it is the day of your review then it shows to be a Saturday. It is the busiest day of the week for all auto dealers and we do try to staff heavily for the traffic flow. That does not, however, give us an excuse to spend less time with our customers and not assist them in matching their needs and budget with the automobile that works best. I would like you to email me or
Dec 2, 2015
Great experience, salesman called me 3
times and emailed trying to get this deal
done.
Nov 30, 2015
Not the most organized place and our
salesman was unimpressive. They have
very little seating for clients and even less
privacy to conduct business. All that
being said, we're pleased with the car
and the price.
Dec 3, 2015
Response from current dealership:
Dear Purchaser,
Glad to hear the car and price met your expectations! We know that we have outgrown our facility and apologize if it diluted your experience. We do have great news in the pipeline on a state-of-the-art brand new facility that will be over 5x the size we currently occupy. We look forward to inviting all previous customers out to our grand opening and hope you will attend. Also, It appears our sales staff has failed you. I will put your particular sales rep back through our training process. Please email me at temmons@emmonsmotorcompany.com the sales rep that assisted you.
More ...
Glad to hear the car and price met your expectations! We know that we have outgrown our facility and apologize if it diluted your experience. We do have great news in the pipeline on a state-of-the-art brand new facility that will be over 5x the size we currently occupy. We look forward to inviting all previous customers out to our grand opening and hope you will attend. Also, It appears our sales staff has failed you. I will put your particular sales rep back through our training process. Please email me at temmons@emmonsmotorcompany.com the sales rep that assisted you.
Nov 27, 2015
well, let's start with this. I sended an offer , and they Reply with information on the truck. then a week later they called saying what king of info I was needing. honestly they are not too professional.my best guess is, they not willing to negotiate. thank you.
Dec 3, 2015
Response from current dealership:
Victor,
Thank you for your offer but we clearly state in each and every ad that we implement a "no-haggle" pricing policy. This in no way implies unprofessionalism to any degree and I am sorry that you feel it does. Keep in mind as I have said before in other reviews, your budget does not dictate the value of a car but rather the market of supply and demand. The bonus to our aggressive pricing policy is that we have a 200 mile low price guarantee on like kind and quality. We will not be undersold! Thank you for taking the time to leave feedback. I hope we can do business on yo
More ...
Thank you for your offer but we clearly state in each and every ad that we implement a "no-haggle" pricing policy. This in no way implies unprofessionalism to any degree and I am sorry that you feel it does. Keep in mind as I have said before in other reviews, your budget does not dictate the value of a car but rather the market of supply and demand. The bonus to our aggressive pricing policy is that we have a 200 mile low price guarantee on like kind and quality. We will not be undersold! Thank you for taking the time to leave feedback. I hope we can do business on yo
Nov 18, 2015
Nice people
Nov 2, 2015
Great communication. very helpful.
Oct 31, 2015
Good dealer and I got the mustang that I was
looking for
Oct 23, 2015
Quick response to inquires
Oct 21, 2015
I had so much fun buying my first car
with them. They were honest, straight to
the point. Victor and Frank are awesome!!
The rest of the staff was very friendly as
well. They were honest about how and
with who I should finance, and their
prices are good. They have a lot of
customers, so yes at times they took a
while with things, but it's not their fault
that they have good business, so just
have to be a little patient. Their cars are
super duper clean as well! My jeep has
yet to stop smelling like armorall. I
actually had a problem with my stereo. I
went the next business day and they sent
me to an audio place and payed all the
reparations. I'm very content. Well, that's
my experience, wish y'all the best.
Oct 1, 2015
Car was sold an hour before I got there. Next day, dealer called and said the sale fell thru and the car was available again. I went somewhere else.
Oct 1, 2015
Response from current dealership:
Ron,
Thank you for visiting our dealership. I sure don't like missing out on a sale. We sell a huge number of cars online each day and are busy taking deposits throughout the day. We have processes and procedures in place to protect each buyer and in some cases when the deal falls through, we immediately contact the next buyer in line to give them a chance. Looks like the dealership lost on both ends but I feel good about giving the first buyer in line the first shot. I am glad to hear you found another car that fit your needs. I am proud to be in a market where there are many great dea
More ...
Thank you for visiting our dealership. I sure don't like missing out on a sale. We sell a huge number of cars online each day and are busy taking deposits throughout the day. We have processes and procedures in place to protect each buyer and in some cases when the deal falls through, we immediately contact the next buyer in line to give them a chance. Looks like the dealership lost on both ends but I feel good about giving the first buyer in line the first shot. I am glad to hear you found another car that fit your needs. I am proud to be in a market where there are many great dea
Sep 30, 2015
Great service!
Sep 27, 2015
Very busy place ,david seems on
top of things
Sep 5, 2015
Everyone was friendly(but not fake), seem to be honest, etc. It
was like dealing with friends.
Sep 2, 2015
Absolutely no pressure from the
salesman Ben Montes. The experience
was a positive one. There was a follow up
call from the manager.
Aug 21, 2015
I got a prompt return phone call, but they haven't been hasseling me. They did give me the information that I needed, though.
Aug 20, 2015
Good response time, but immediately
were not willing to negotiate. That's not
a good way to do business in my
opinion.
Aug 20, 2015
Response from current dealership:
Thank you for your feedback. Glad to hear we were able to get back with you in a prompt time frame. To address your issue of "..immediately not willing to negotiate" is part of our business model. Our NO-HAGGLE LOW PRICE GUARANTEE within 200 miles of our dealership is something we are extremely proud of and is what drives our company's success for over 43 years. We take the hours of negotiation out of the car buying equation and proudly post the lowest price upfront from the very beginning. We are one of the city's top performing dealers in regards to cars sold each and every mo
More ...
Aug 12, 2015
Cars are not as advertised. Some of them have badges and
aftermarket parts that make them appear to be something they
are not. For example, a Mustang GT with Shelby Cobra
emblems,rims, and even the cobra leather seats, but the steering
wheel has the horse on it. Things only someone who knew what
to look for would find. This place is shady and uneducated as a
salesmen even tried to convince me the mustang mentioned
above was a real cobra!
Aug 14, 2015
Response from current dealership:
Thank you for your feedback but your review is misleading and unfair. The car you are speaking of is accurately listed as a "MUSTANG GT" and states in the very first line of the ad that it is a "GT350 TRIBUTE CAR." It is a very nice (and expensive) package that has all the upgrades that the "appearance package" is known and advertised for. The sales staff have always been trained to accurately represent each car. For starters, you yourself knew it was not a "real Cobra" because it was NOT priced out like an authentic Cobra would have been. Secondly,
More ...
Meaghan was polite over email, but was unfortunately extremely busy when I drove
to the dealership. Test drive went fine, but the sales manager offered an insulting
$700 for my trade (a 2004 Infiniti) claiming "rust." Why not just say that you don't
want to buy the car? He then said "I don't want to be rude, but we're very busy"
after roughly 2 minutes of sitting in his office. Thanks for the free water, I guess.
Dec 3, 2015
Response from current dealership:
Derek,
Thank you for taking the time to visit our dealership. I am very sorry we could not meet your needs in evaluating your trade. We use the latest tools and software available when buying cars to determine current market value. Obviously the "rust" deducted more from the value than you had hoped. Sorry it didn't work out on this one! We have been in the business for over 43 years and have exciting plans for the future. I look forward to crossing your path the next time you are shopping for your next car!
Terry Emmons
Emmons Motor Company
713-943-1958
Thank you for taking the time to visit our dealership. I am very sorry we could not meet your needs in evaluating your trade. We use the latest tools and software available when buying cars to determine current market value. Obviously the "rust" deducted more from the value than you had hoped. Sorry it didn't work out on this one! We have been in the business for over 43 years and have exciting plans for the future. I look forward to crossing your path the next time you are shopping for your next car!
Terry Emmons
Emmons Motor Company
713-943-1958
Jul 30, 2015
great courtesy
Jul 16, 2015
Was contacted, but I had two different
reps call me to run my application. Only
one called back to tell me that the bank
didn't approve the whole amount. Since
the beginning they were really
concerned with how much money I had
to give as a down payment!! No attempt
to negotiate or provide me with details
such as APRSs or attempts with other
banks to get financed.
Jul 6, 2015
Even though I didn't purchase the
vehicle from Emmons Motor Company...
the sales person Justin Ramirez is
awesome. His personality was great... it
felt like I knew him before I arrived on
the car lot. Thanks Justin for being
helpful and also honest.
Jul 2, 2015
Didn't actually see this vehicle bit justin
showed me 3 other ones. I liked all three
of them.
Jun 24, 2015
Went there but no one help us
Oct 1, 2015
Response from current dealership:
Hi Rosa,
Sorry to hear about your experience when you visited our dealership. Did you remember to schedule an appointment before your visit as stated in each of our ads? We ask that you do this before your visit to ensure the best experience with little to no wait time. We stock so many terrific vehicles and move a tremendous amount of inventory each month so we like to know who is coming in on what day and what time. It is important to us to have your vehicle and sales rep waiting on you (and not the other way around). Next time you are in the market for a vehicle, give us another try an
More ...
Sorry to hear about your experience when you visited our dealership. Did you remember to schedule an appointment before your visit as stated in each of our ads? We ask that you do this before your visit to ensure the best experience with little to no wait time. We stock so many terrific vehicles and move a tremendous amount of inventory each month so we like to know who is coming in on what day and what time. It is important to us to have your vehicle and sales rep waiting on you (and not the other way around). Next time you are in the market for a vehicle, give us another try an
Jun 5, 2015
Very responsive, and the vehicle they delivered was exactly what we
needed. They were very accommodating in every way.
May 28, 2015
Appreciate efforts of people
involved my budget was book
value and your above this, so
thank you for your time
May 26, 2015
Great at responding back
May 25, 2015
Somewhat helpful, but unwilling to help arrange shipping. Did not supply requested information re. the car.
May 18, 2015
Dealer contacted me within 2 working days.
May 16, 2015
Meaghan made it so easy for me
to purchase my sweet Tacoma .
May 11, 2015
Its OK a lot of promises hope they
are truthful
May 11, 2015
I got a lukewarm reception when I arrived. Despite speaking to and making an appointment with a specific salesperson to test drive a specific truck, I wasn't told until I arrived that someone else had made an offer on the same truck. They had no other trucks that would fit my needs and had no desire to work with me. The truck was worth the price, but I suggest you get financing elsewhere and don't expect more than the basics from the company.
May 9, 2015
I was contacted but not
interesting in the vehicle any
longer
May 7, 2015
I was contacted, reviewed the initial car I was looking at and the
salesman also pointed out other inventory based on the
information I gave him of my interests. Although I didn't purchase
at this time, the prices and inventory were good quality at a fair
price
May 5, 2015
Called before going. Took off work to be told the truck we were
interested in was sold three day earlier. Then later that same day
we were called by another sales person tring to get us to come
out there again to look at the truck tht was sold. They did not
know that is was sold. We then recieved emails from another
sales person wanting to sell us the same truch that was sold.
The sales manager did email me and relpied back to my response
saying that he was going to make sure his sales staff addressed
this situation.
Apr 22, 2015
Very rude except for Victor. Manager never could get correct numbers on paper work after 4 times. on the 3rd time he said I needed to hurry up and sign and make the deal because it was going to rain??? Never will visit this dealer again....
Mar 22, 2015
I purchased this vehicle, but the overall sales experience was
less than ideal. It took too long due to an unforeseen
circumstance while getting the vehicle ready for departure. Staff
was friendly, accommodating & apologetic.
Mar 15, 2015
This place was very reluctant to
help me, they did not want to
work a deal with me. They
wouldn't even return my calls, I
had to continually call them.
Mar 14, 2015
Over priced and hard to deal with.
Aug 14, 2015
Response from current dealership:
Hi Ben. Thank you for your feedback. Did you know that we guarantee the lowest price on ANY vehicle in stock within 200 miles from our zipcode? The statement that we are "overpriced" is completely unfounded. Sometimes customers misconstrue "no-haggle" pricing as "hard to deal with" but one must keep in mind that it is the market that dictates the value of a vehicle and not the budget of the consumer. I encourage you to shop us again the next time you are in the market for a used automobile. We have a great reputation and 43 years in the business. Our busines
More ...
Mar 10, 2015
good follow up
Mar 8, 2015
no one called me just expect to check
your emails
Mar 1, 2015
Responded right away, they work
very hard to get you in the vehical
you want. Excellent service.
Feb 14, 2015
Good
Feb 11, 2015
The dealer answered questions I
had within 24 hours. They then
offered to help with anything else
I may need.
Feb 6, 2015
The car I wanted was on a flat and out of gas. Then the sales person told me that the car always give them problem. I told her this is not the car i want to buy. Not to mention when i arrived, several sales associates walked past me & didn't greet me, after 10 mins I was finally greeted by a manager. Also the finance dept is in the open with only a divider between you and the lobby. No privacy for the customer.I heard a customer give his s.s. Number, and hourly pay.
Feb 4, 2015
They are great to work with and I would
use them again.
Feb 2, 2015
Excellent experience! I found Emmons via CarGurus while searching for a particular RX350. I live in AR so had to work with them remotely on the details before making the 400+ mile trip. Our rep Jamie was great. He was very responsive and provided us with everything needed to make a good decision prior to driving down to purchase. The RX350 was exactly as advertised if not better. We were very happy when we first drove up and saw the car and even happier when we drove away with our new purchase! We love the car and were very impressed with Emmons. I highly recommend this dealership.
Jan 26, 2015
Dealer responded promptly and maintained contact. No high pressure.
Very good selection or cars/trucks. I was impressed with the quality of
cars/trucks on the lot. Salesman was very personable and helpful.
Jan 19, 2015
Excellent customer service and sales
people
Jan 12, 2015
At first we were impressed with
their 'no haggle pricing'.
However, when we got to the
dealership the vehicle wasn't as
advertised. we couldn't get out of
there fast enough. Buyer beware.
Dec 22, 2014
Wonderful salesman and a very
personable staff! Ask for kent.
Nov 29, 2014
This is incorrect. The response was excellent. I inquired about a 2006 Dodge Grand Caravan. Armondo responded with a 2003 Chrysler town & Country. I bought the T & C which was like new. A Car Fax was included with the ad and swung me to the Chrysler. I was very pleased with my experience.
Drove out to dealer after calling, looked at truck found it to be
about $2.000 over priced, made offer of about $1.000 less to
cover TT&L sales person did not even check with manager and
told me good luck even though I had cash in my pocket. It
appears that they only want to deal with people who are down
on there luck or don't know better and can only finance. Found
this to be true check other reviews on this site for that dealer.
Oct 16, 2014
Love my car.
Sep 13, 2014
Dent in the driver door. They agreed to repair if I bought the car at
list price, then they tried to charge a $248 dealer prep fee! More or
less for me to pay for the dent repair. Great price - if you accept the
dent.
Sep 10, 2014
Very poor in responding to request
Sep 7, 2014
Very good and nice people
Aug 30, 2014
I called the dealership to ask
about a Cadillac Escalade they
had for sale. Young salesperson
knew very little about financing
options. She put the manager on
to talk to me. He told me I needed
to put at least $5,000 down. I told
him that I didn't want to put that
much down, and I asked him
what options were available. He
was very rude & told me that I
either needed to put $5k down or
he could not do a deal for me. He
never even took the time to
submit my info to any finance
companies. Little did he know
that I had already been pre-
approved with $0 down. I was
only trying to get a better interest
rate. The same day I went to
another lot and purchased a
vehicle. I would not recommend
Emmons to anyone. Their sales
associate did not know anything
& the finance manager was
extremely rude. If you want to be
treated like crap, Emmons Motor
Company is the place to go.
Aug 28, 2014
Could never contact this dealer.
Aug 23, 2014
Great dealership. Worth flying out
there and doing business with a
group of people who care!
Jul 8, 2014
Good
Jul 3, 2014
took 15 minutes to get acknowledged the salesman was not in and had to wait until he got in, when asked questions he addressed other members of my family inseted of me....I drove 400 miles to buy the car nad he by himself lost the sale.
Even if the car was given to me at cost I would not visit them again.
Jul 1, 2014
Send me way too much email on all sorts of cars.
Jun 5, 2014
Awful customer service. They refuse to
negotiate "internet price", saying it's the
best price. It's market value or more!!
Also the salesman named Armando
hung up on me twice!!!
Jun 2, 2014
Good
May 31, 2014
Got an email, but no specifics re: my selection.
May 26, 2014
They were prompt in servicing me
for my search I'm just not ready
for purshase
May 15, 2014
Dealer responded promptly. Unfortunately for me the vehicle had just been sold.
May 6, 2014
Dealer responded but in a terse manner.
Apr 20, 2014
Excellent feedback
Mar 25, 2014
Our salesman Justin was great, no pressure sales and great selection of cars. Easy to get ahold of and always returned my calls/emails very quickly. He also went the extra mile to get the value I wanted for my trade in. I plan pan on buying another vehicle on 6 months and I will start my search here. They also gave my brother inlaw quite a bit of free advice about a bad deal he is stuck in with another used car lot. He spoke very highly of them and thier desire to just be a helpful and genuine dealership.
Overall 10/10 - only thing I would change is make thier location a bit closer to my house, but they were worth the drive.
Mar 10, 2014
Sraightforward.
Mar 9, 2014
Disappointing- it always takes a long time to get help, the front desk girl had an attitude, they refuse to replace things that broke on their own lot and you don't even have enough gas in the car to get home without being stressed.
Mar 4, 2014
vehicle has been wrecked-pulled violently to left and the offer on trade-in was so low we walked away and will not go back
Feb 25, 2014
Next day reply yo inquiry done by email.
But sales person a bit cocky. Trying to
make us out a down payment on a
vehicle we made clear wasn't in our
budget. Insisted it will sell fast.
Feb 21, 2014
Prices are too high.
Feb 19, 2014
Nice dealer easy transaction. Got
approved easily.
Feb 11, 2014
Quick follow up. Great communication
even though I did not go look at car.
Feb 2, 2014
ok
Jan 27, 2014
There was some follow up, but not as strong as it could or should have been.
Jan 7, 2014
paid cash for vehicle......took way too long ...........
Dec 29, 2013
Courteous, no high pressure sales. Recommend to make an appointment, they seem to be busy and have a light sales staff. The car we were interested in was ready when we got there. Justin went over some details with us then left us alone to take all the time we wanted for a test drive and check out. Prices seems to be very good opposite a no price negotiation business model.
Dec 27, 2013
The Internet price is firm. They will not hustle you if you are
looking at cars on the lot, which is very good for most. They are
very busy and crowded. They also were out of cups for the water
fountain. The car isn't prepped any after you look at it and I drove
away with it blinking on empty. Lot is over crowded but they
should move next year. Terrific deals on clean cars. They might
push a little hard on the extended warranties where I don't think
the price is the best but the exceptional buy on the car and
knowing there is no dealing makes up for a lot. I would rate it 4.5 if
I could.
Dec 4, 2013
Tjeyvwork with and stayed late since I
had to drive over 3 hours to get to them
Nov 2, 2013
Sales staff responded immediately to inquiry.
Oct 20, 2013
awesome
Oct 16, 2013
The dealer contacted me within 24 hours of my request for
information, which to me indicates a desire to provide good to
great customer service.
Sep 15, 2013
They are efficient at what they do, product was as I hoped for. No complaints from me.
Aug 24, 2013
The price on the internet was the price we paid! Great deal, very happy with EVERYTHING!!
Jun 21, 2013
gooddddddddddddddddddddddddddd
Jun 4, 2013
Terrible place, salesman are lazy and never call back. they try to sell
you a car over priced and ask for a ridiculous amount down
Jun 3, 2013
Class act used car facility--
May 30, 2013
Friendly and not pushy
May 29, 2013
Excellent service in family owned business
Uninterested in selling their cars. Contacted them by phone, got
mediocre to bad service after finding they had left a listing of a car
that had already sold on their website TWO WEEKS after it sold.
Emailed them a week later asking if the car was still available
because it was STILL online, they emailed me back with the simple
response "the car has sold" not a word more, not even a signature of
who had sent the email. I would not recommend this dealer to
anyone!
May 18, 2013
Manny, our representative was very helpful. There was a couple
of issues with the car: it needed oil change and the brakes weren't
working correctly. They are very firm in their price so they prefer
to fix anything wrong. They did the oil change and turned the
rotors. My boyfriend, a mechanic said they did an okay job on the
rotars. We had the car looked at by a dealer and they said the
pads had a bout 40% life left so that is why they didn't change
them. The car ran and braked great when we picked it up and
everything was ready for us when we got there. My son is
thoroughly enjoying his new car! Very fair price as compared with
KBB.
Apr 17, 2013
Rude rude had to wait after making appointment at their request waste of time and will not ever return,recommend anyone not waste their time to go there.
Jan 25, 2013
great
Nov 11, 2012
Good
Nov 10, 2012
Dealer called back next day.
I ended up not looking at car and they did not call back, but no complaints. Conversation on phone was very professional
Oct 27, 2012
Very professional. I have already recommended them to someone
else.
Sep 11, 2012
Dealer responded, I went out to see vehicle, but salesman pretty much told me they would not budge on the price, he never went in to check with management, just told me the car would go fast because they are hard to find, although at the time there we at least 20 or more within 50 miles. I did not apreciate the old "salesman" tactics he used on me to get me to pay full price. I might be female but not stupid
Jun 13, 2012
No haggling, no pressure, very fast service, a superb interest rate
Jun 12, 2012
Very friendly, informative, large selection of QUALITY used vehicles.
I would highly recommend Emmons Motor Company to my family and fiends!