Duval Ford

Sent emails and called. Customer service was great

They went through the motions and did their best to sell me a Truck.

Great customer service, Punctual Had vehicle cleaned and ready.

I was surprised to find out that Duval Ford Advertised price on truck on cargurus that they don’t have and don’t know if they can get per their salesperson , I was then asked if I knew what I was looking for. My response was that truck. Seems they could just advertise what they actually are selling.

Contact reply was timely. Was not the vehicle of my choice.

Truck not available as advertised - they advertise vehicles but call you back and state the vehicle on the website isn’t available and you have to order it

great.

No communication said was going to send me numbers then never heard from them

Three people from this company got back with me in a timely manner. Was impressed with the way they responded.

Spoke with Warren Hart Internet manager.. was very dismissive obviously did not care about selling me a car. Said he would send an application which I never received.. don’t take your business to them.. I have received some bad customer service but this was a bizarre experience.. Don’t waste your time.

These people are great went out of there way to help me

Excellent

Good

Very easy to work with. Delivered the car at no charge and I am 100 miles from the dealership.

I didn’t buy the vehicle but he did respond It was sold because I could get there

The price of the car is not what it would've costed to purchase it. With all fees involved a $5500 car came to roughly $7700, and that's cash. I was very disappointed.

Duval Ford and Warren went above and beyond for our purchase! They made sure the vehicle was inspected, serviced and perfect! They even came to our house to finalize financing and car delivery. We will always recommend them to our friends!

Great response

Duval Ford is second to none with its service and professionalism! If you are looking for a great deal, then you will find that and more with Duval.

Received several emails and actually spoke to by them via phone but again distance to dealership is issue

The perfected professional experience was demonstrated at every single level of service at Duval Ford. from the start, Alden Davis and the Duval team simply are a cut above. Dennis

I’m impressed with the level of response. Great people

Good service

Quiet response, ready to serve.

Tino was awesome!

Love the way you respond when the price drop thank you

Good experience, would have bought this car but it had a manual transmission.

Dealer responded very quickly

Contacted immediatey

Salesman didn’t get back to me until 3 days later, I’m out of state so wasn’t “just drive there” situation. Also get an email from The“General Manager “ saying to contact him needed anything, well left him a message and of course no response. So communication on their part is severely lacking.

Dealer was helpful and consistent.

Super Super Nice Ethan was Great. Would have gotten their truck but a small dent in door and the bed liner looked like someone pour concrete in it for such a nice looking truck.

Dealer contacted me immediately and was very professional. Alden, my sales associate, was courteous and efficient. I felt the vehicle was fairly priced. Unfortunately, the vehicle was owned by a previous smoker. I should have asked that question prior to visiting the dealership, and ultimately decided on a different truck. However, my overall experience was very positive and I would definitely go back and recommend them to anyone.

Sales manager was very professional.

Willing to deal

Responded promptly

Excellent communication, knowledgeable staff. A pleasant experience

Aldean was great met me at the front door. In and out quick. Will look to them on my next truck purchase.

Great contact. Tried to find another vehicle, as the first one had been sold, but we had already found another and started the process with another dealership. Highly recommend

Great overall experience. They followed up with every question I had.

Nice salesman but not exactly what I was looking for !

Responded with phone call as well as text

Great communication and very professional just not the exact vehicle we were looking for.

Great customer service.

Never returned phone calls,very lackadaisical performance guess they didnt want my money it took over 3 day after my first inquiry about the truck I finaly called them talked to someone and was told someone would call me 30 min 2 days later I had to call back I was approved for the loan but did not buy was just put off by the lack of communication

Excellent staff, overall great experience

Very friendly. Warren was very professional and helped with everything I needed.

This is a very friendly business and not pushy at all !!!! I plan on buying a car from them and will drive 2.5 hrs to get my vehicle. Prices are within a range for people on a fixed income can afford

Great

Good contact

Quick response

Amazing dealer, will do business with them again.

Contacted me immediately just haven’t pulled the trigger yet.

Still in the beginning stages of a possible purchase, but so far my experience with Mitchell Hartley of Duval Ford has been exemplary. Hoping it continues so that I can purchase this vehicle.

CAR had been in accident that's why price had been reduced. Not interested. Promptly answered my inquiry.

Professional and helpful without being overbearing. Ended up buying a vehicle elsewhere.

Wow great service, will buy ever ford from them now on

Excellent customer service.

Good experience. We just couldn't settle on a price.

I called about a used vehicle. They knew I was driving 4 hours to get it. I asked about rust issues they said there were no issues. I drive 4 hours and the first thing I saw when I got out of the truck was covered up rust. And not covered up well either. It has bad rust issues and they would not budge on the price. That didn't bother me as much as the 4 hour drive over a fib or an oversight. Either way I will never be fooled by then again

The dealer was very accommodating. However, the vehicle they had available did not have a moonroof....one of my desired options.

Even though I didn’t buy a vehicle from them, they was very respectful and responded in a timely manner.

All were very professional and courteous and very knowledgeable of their vehicles in inventory a good company franchise to work with

very friendly and helpful

Very attentive and quick response. They will answer all your questions. But you might not know what you don’t ask. Thanks

Bought the car

They actually did a very good job brought me two different Vehicles out to my place of work handled all the paperwork online very good experience

It was great and I did purchase the truck and I love it

The salesman called me and sent photos almost immediately. I was out of town for business and not able to go see the truck

Went to the dealer pre approved to buy a 40k used truck but the sales rep insisted on selling me a new truck and re-running my credit. Even called his New Yorker finance manager over to convince me that I wanted a new truck and not a used one. Long story short, They could not get me approved under ford financing but instead shopped me around with various different lenders which I did not want and by the time they called me back 24 hours later to tell me they thought they had the perfect truck for me I had already had a much better experience at a different dealer in town which was more than happy to sell me a used f250 diesel super duty for my approved amount of 40k. Definitely would not refer this dealership to family or friends as the customer DOES NOT know best at this dealership!

Very courtious,timely and professional.

First, the car was advertised as a manual transmission, which is what I wanted. I get there, and the car is an automatic, I let them know that I wasn't interested and left. Second, I get a letter from a credit union two days later informing me that I was not eligible for a $16K loan; I never applied for a loan!!! The dealer tells me that they do that, just so that they can get an idea about financing. The car is listed for $14K, and I never even started to talk about buying it, and I would have never asked for $16K, cause I can't afford it and I know it. I have contacted the credit union to complain about this hitting my credit report as an inquiry. Shady, shady, shady.

They were very helpful, got what I wanted for a new truck and trade in. Good follow up on evrything

Enjoy the people they were attentive and answered anything that I wanted to know experience with sales and finance was excellent.

Great customer service.

After contact with the dealer I purchased that van. Very nice folks to deal with. Happy I chose them.

Excellent

Didn't buy the truck but our sales guy was great. Will definitely check them out when we're in the market for a new vehicle again.

We contacted Duval and they were quick to respond. Going into the showroom there were a lot of associates about but did not greet me, so I was anticipating a poor experience, but when I found Jose he was amazing! My husband and I got first class service from that moment on and we ended up buying the truck we came to see.

Overall, really great. I bought the car for 28.5k out the door. However, there were many broken components in the car. The car is going into service soon, and it seems that everything is covered under warranty... even though, they should've done a more thorough job with the car. Overall, great experience, great people.

My new truck salesman was very knowledgeable and helpful with the purchase of my new Ford F-150 truck.

Great experience. Very professional sales department.

Awesome I couldn't get approved due to my credit score but they were very helpful

Excellent customer service and will recommend

We are working on a deal right now!! Thanks!!

Dealer was responsive and service oriented

Quick response car already sold. Offered other cars not of what I was looking for.

Very quick service. Sherrod was very nice. Good prices.

All lies, makes drive to st Augustin knowing there's no car to be sold. Bad customer services.....

Bought the truck from a salesman named Keith. Very pleasant experience, would highly recommend Keith as he was very helpful and easygoing, no typical salesman pressure or tactics.

Sales reps were great. Worked with me to try and find what I needed.

I decided that this was more than I wanted to spend. So we had little but good contact.

Highly recommended!!!

Quick response from salesman, but vehicle was sent to auction.

Greatest experience I have ever had buying a vehicle. Outstanding staff. Courteous, Friendly and Straight to the Point. Deal was completed in under an hour and I feel it was the fairest deal I could have gotten anywhere. If you are looking for a new or used vehicle, look to Duval Ford

The Dealership was a great experience. Salesman were very polite and informative. I went there to look at a specific car and after negotiating and test driving they repaired a few items that I had found. I wound up buying the car.

Took to long to respond and when they did, they asked me a question. And when I answered i haven't heard back in regards???

Responded quick, but didnt have what I was looking for

Great

I was not able to visit this dealership but was contacted a bit late for me to look at the inventory.

2nd choice, Buick lacrosse is first choice

The dealership person contacted me and said a sales person would get back to my, they never did.

Excellent buying experience. Sherrod and TJ were great to work with and I would highly recommend them and their dealership.

No pressure salesman very good experience

Very good dealer ship. Tried to found the truck I was looking for.

Grat

Smooth professional purchase transaction

Excellent dealer experience. I recommend Warren Hart wholeheartedly!

Contacted me however decided to deal with someone else

They immediately contacted me re/ my inquiry.

It was very help full but not really looking to buy just yet just looking thanks

Very friendly and helpful would buy from duval ford again ask for David G

didn't want the vehicle.

This dealer was unprofessional and non-responsive. I would never deal with them or refer them to anyone. However, I've warned everyone about their overall service and my experience so they didn't look to them for their car needs.

No photos how can you buy

Very Nice

Can only speak to their used car sales. I live in Atlanta area and found a 1997 Mark VIII at this dealership. They were very helpful in getting pictures so that I could check out the car long distance. I also asked if the car had gone thru and inspection that verified everything was in working order and was told yes this car was owned by service manager's father so everything was good. Flew down to pickup the car and it looked very nice (and still does). Drove it around for a mile or so and didn't notice anything bad other than electric tilt on steering wheel did not work and later found out the cd changer also doesn't work. So we finished the deal and I proceeded on my drive home. All was fine until I ran into heavy rain. When I would apply the brakes with any force at high speeds the car pulled violently to the left and then on release overcompensated coming back right. This was 200+ miles into my trip home so I continued driving super careful. I immediately took the car to a local ford dealer the next morning and they said the car need front brakes due to a caliper locking up and also needed basically a new front suspension. SO BUYER BEWARE OF DUVAL FORD ESPECIALLY IF THEY TELL YOU THE CAR WAS INSPECTED!! I sent an email that day to both the salesman and the GM and never heard a word.

great alot of info

they are full of lies

excellent!!!!

Good response to emails, telephone traffic was quick to answer questions and try to support our request. We did purchase a vehicle from another dealer due to cost.