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Chapman Honda Tucson
About Us
Serving Tucson and Southern Arizona, Chapman Honda is located at 4426 E. 22nd St., Tucson, AZ. We are proud to be recognized as one of Honda's elite dealerships, and customers who visit us online will find 24/7 access to our vehicle inventory, service scheduling, coupons, body shop and financing information at our Tucson Honda dealership. Customers can call 520-849-8600 for immediate assistance from one of our customer service advisors or sales professionals, or for help locating one of Honda's award-winning vehicles, such as the Civic sedan or Odyssey minivan.
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Today 8:00 AM - 7:00 PM (Open now)
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4426 E 22nd St
Tucson, AZ 85711
Our Amenities
- Waiting Area
- Complimentary Beverages
- Complimentary Snacks
- Children's Play Area
- Online Financing
- Online Purchasing
- Service Center
- Online Scheduling
- After Hours Drop Off
- Home Pickup
- Service Loaner Vehicle
- Vehicle Pickup
- Accessories
- Parts Department
Media
Service Info
Service Hours
Dealer Reviews
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No Communication and zero follow up. They are selling a vehcile before it was even inspected and then dragged their feet at seeing it, driving it, financing. The after they got tge financing only to tell ke they couldn't sell it because of engine issues! They ruined my credit and the sales person Alejandro had no idea what he was doing and botch my pre-approval when another dealership got me a deal right away! So they love being scummy, non trustworthy or accurate on anything. They denied my credit just so the only option they gave me was their internal credit! They have zero business ethics or knowledge and won't help people!!! If I could give them negative stars I would! I will never trust or buy from them ever in my life!!!
Apr 28, 2025
Response from current dealership:
We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!
Apr 9, 2025
Great folks at Chapman!
Apr 10, 2025
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Dec 3, 2024
Response from current dealership:
We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!
Dec 3, 2024
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Everything went smoothly until vehicle was finally delivered to me. I drove off not noticing same as the guy from dealership who sold and delivered it to me that it says security on fenders and on both sides of vehicle. I had to wait until in town and take time off work, take back 2 time for them to finally remove on the third buffing try. At the same time I brought to there attention they also didnt specify a very long deep scratch on the truck. But it was delivered paper work signed. I'm in my big loan for several years 2021 and they won't help with that. They agree they didn't even see it nor did they see other small dents or markings. I would research and see car in person my next time around. Lesson learned next time I won't have it delivered. Had I seen the scratches had they specified the truck had it, I would have not taken a second look at that one. I would ha e went to a brand new truck instead. In the end it cost me time and more money not what you want when buying.
Oct 15, 2024
Response from current dealership:
Dear Jessica,
Thank you for sharing your experience. I’m sorry to hear about the issues you encountered with your vehicle upon delivery. It’s frustrating to deal with scratches and markings that weren’t disclosed, and I understand how valuable your time is, especially when you have to take time off work to resolve these issues.
We aim for transparency in our processes, and it’s disappointing to know that we did not meet your expectations in this instance. Your feedback is crucial, and I’ll make sure to address these concerns with our team to improve our servic
More ...
Thank you for sharing your experience. I’m sorry to hear about the issues you encountered with your vehicle upon delivery. It’s frustrating to deal with scratches and markings that weren’t disclosed, and I understand how valuable your time is, especially when you have to take time off work to resolve these issues.
We aim for transparency in our processes, and it’s disappointing to know that we did not meet your expectations in this instance. Your feedback is crucial, and I’ll make sure to address these concerns with our team to improve our servic
Mar 25, 2024
Very prompt in responding, answering questions, etc.
Mar 26, 2024
Response from current dealership:
We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!
Show older dealer reviews 186
Feb 26, 2024
Response from current dealership:
We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!
Feb 22, 2024
Response from current dealership:
We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!
Feb 7, 2024
Great service and excellent with any questions asked about the car or financing. Overall good customer service as well.
Feb 9, 2024
Response from current dealership:
We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!
Oct 10, 2023
They responded and spoke with me in regards to this car but I ultimately decided to buy another car.
Oct 11, 2023
Response from current dealership:
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.
Sep 5, 2023
Very helpful, provided services to find vehicle.
Sep 11, 2023
Response from current dealership:
Thank you for your review of our dealership! We greatly appreciate your business and are happy to hear your positive feedback! Wishing you many happy and safe miles!
Aug 12, 2023
Overpriced!!! Their vehicles are not taken care of and are overpriced. Now I keep getting spam mail after I told them to stop.
Sep 20, 2023
Response from current dealership:
Hi Anthony,
pricing for our vehicles are market-based, allowing for a no-hassle/haggle buying experience. Please feel free to contact me directly if I can offer any assistance at (520)202-5764.
Thank you
Eric Rodriguez
Chapman Honda
pricing for our vehicles are market-based, allowing for a no-hassle/haggle buying experience. Please feel free to contact me directly if I can offer any assistance at (520)202-5764.
Thank you
Eric Rodriguez
Chapman Honda
Jul 28, 2023
Response from current dealership:
Thank you for your review! We are happy to see that you had a good experience with Ismael. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
Jul 13, 2023
Response from current dealership:
We appreciate you taking the time to share your experience with us and we look forward to serving you again.
Aug 10, 2022
I wanted to purchase the car for price adversities. They said that had to add some anti theft devices that would cost about $2000 and would increase price. I told them I didn’t want these items and I would pay cash that day. I was told they are adding anyway. They would take $500 off the bottom line price. Told them not to bother!!!!
Aug 16, 2022
Response from current dealership:
Mrs. Karen,
My apologies for the poor explanation regarding our pricing structure. Transparency and perception is very import to us, and it seems there was a lack of knowledge by our staff in conveying that. If you ever find yourself in the market for another vehicle, please let me know and I will personally assist you. Again I am sorry we couldn’t earn your business.
Respectfully
Luis B. Esparza
Sales Manager | Chapman Honda
luisesparza@chapmantucson.com
Direct Line: 520-202-5741
Fax: 520-202-5704
Website: www.chapmanhonda.com
My apologies for the poor explanation regarding our pricing structure. Transparency and perception is very import to us, and it seems there was a lack of knowledge by our staff in conveying that. If you ever find yourself in the market for another vehicle, please let me know and I will personally assist you. Again I am sorry we couldn’t earn your business.
Respectfully
Luis B. Esparza
Sales Manager | Chapman Honda
luisesparza@chapmantucson.com
Direct Line: 520-202-5741
Fax: 520-202-5704
Website: www.chapmanhonda.com
Car was sold before the dealer could answer my questions. However the salesperson was very nice and knowledgeable.
Jul 5, 2022
Response from current dealership:
Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
May 2, 2022
close contact, offers of assistance appreciated
May 3, 2022
Response from current dealership:
We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Apr 18, 2022
Excellent
May 3, 2022
Response from current dealership:
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Mar 2, 2022
The dealer did contact us about this vehicle,(specifically an employee named Margarita
Gonzales) and invited us in for a test drive. We went in the next day, and we were told (by a
salesman named Ishmael, Smiles was his nickname,that the vehicle was in "recertification"
and "way out on the back lot" and therefore, unable to be test driven. But that they would
contact us was soon as the vehicle was "recertified". We have not heard from this dealer
again, although I contacted Ms. Margarita by email to inquire about the status of the van. I truly
believe that this is a classic "bait and switch" tactic, as they were quick to offer to show us any
other vehicle that we wished. It will be a week tomorrow since we attempted to take them up
on their offer to test drive this vehicle. Avoid this dealer if you are looking for a used car that
actually exists.
Mar 27, 2022
Response from current dealership:
Ms. Regina,
I would like to apologize for the lack of communication from our sales staff; it’s unacceptable. I have looked into the history of the 2015 Odyssey and it was in reconditioning at the time of your appointment; you should have been made aware of this. The reconditioning took a bit longer than we would like but it was finished on March 5th. The Odyssey is currently available and sitting on my frontline. I can assure you with 110% certainty that we do not practice “bait and switch”. If you still find yourself interested in this vehicle, please let me know and
More ...
I would like to apologize for the lack of communication from our sales staff; it’s unacceptable. I have looked into the history of the 2015 Odyssey and it was in reconditioning at the time of your appointment; you should have been made aware of this. The reconditioning took a bit longer than we would like but it was finished on March 5th. The Odyssey is currently available and sitting on my frontline. I can assure you with 110% certainty that we do not practice “bait and switch”. If you still find yourself interested in this vehicle, please let me know and
May 6, 2022
Response from current dealership:
Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback! Wishing you many happy and safe miles! Your Friends at Chapman Honda
Super friendly environment. Salesman and sales manager were a pleasure to talk to. We couldn't come to a price that we both agreed upon. I left with a smile on my face and definitely would go back if they had something else that I was interested in.
Jan 31, 2022
Response from current dealership:
We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!
Your Friends at Chapman Honda Tucson
Your Friends at Chapman Honda Tucson
Nov 29, 2021
Response from current dealership:
Thank you for your words! We are ecstatic that you were able to assist you!
- Your Friends at Chapman Honda
- Your Friends at Chapman Honda
Kailey was very prompt and courteous! She turned me over to Fabian. Unfortunately, the vehicle was sold very quickly. They will keep looking for a Jeep to meet my granddaughter's high expectations, & notify us! Recommend both representatives & the dealership!!!
Aug 16, 2021
Response from current dealership:
We'd like to thank you for sharing your thoughts on your experience. We take pride in providing excellent service to our customers and look forward to seeing you again soon!
- Your Friends at Chapman Honda
- Your Friends at Chapman Honda
Jul 17, 2021
They were kind, considerate of my time and helpful. Vehicle looked good, but hadn't gone through inspections since being acquired by the
dealer, making it unavailable to drive in at lease two weeks if I want to them to rush it through.
Jul 19, 2021
Response from current dealership:
Thank you for your review and feedback. Your input and feedback are invaluable tools in assisting us in maintaining the high standards that we work diligently to uphold every day.
- Your Friends at Chapman Honda
- Your Friends at Chapman Honda
Jul 7, 2021
Yes they responded and was very helpful. However, I changed my mind on this car
Jul 9, 2021
Response from current dealership:
Thank you for your compliment about our team. We hope that you find the best vehicle!
- Your Friends at Chapman Honda
- Your Friends at Chapman Honda
Jun 21, 2021
Response from current dealership:
Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
- Your Friends at Chapman Honda
- Your Friends at Chapman Honda
Jun 4, 2021
Ok. The point of contact for the internet inquires was quick to contact me. But did forget she spoke to me already. It was a busy weekend.
Jun 7, 2021
Response from current dealership:
Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership.
- Your Friends at Chapman Honda
- Your Friends at Chapman Honda
May 21, 2021
Response from current dealership:
Thank you for your kind words! We look forward to seeing you once more.
- Your Friends at Chapman Honda
- Your Friends at Chapman Honda
Chapman offered me a great deal, started the process of them contacting my bank and getting my info, then I got an email saying the new car I thought I was buying had been in a wreck and had 10k miles instead of 0. I had no intention of writing a review but the car is still advertised for sale on the website and the price actually went up. Not sure if I was lied to or they didn’t wanna go thru with the great price they gave me but come on Chapman, u gotta be better than this.
Apr 30, 2021
Response from current dealership:
My sincerest of apologies for the miscommunication regarding your credit check. At your earliest convenience, please give me a call and we can go over any questions or concerns you may have.
Respectfully
Luis B. Esparza
Chapman Honda Sales Manager
luisesparza@chapmantucson.com
Direct Line: 520-202-5741
Respectfully
Luis B. Esparza
Chapman Honda Sales Manager
luisesparza@chapmantucson.com
Direct Line: 520-202-5741
Said they weren’t going to check my credit until we agreed on a price. They went ahead and did it anyway!
Apr 30, 2021
Response from current dealership:
My sincerest of apologies for the miscommunication regarding your credit check. At your earliest convenience, please give me a call and we can go over any questions or concerns you may have.
Respectfully
Luis B. Esparza
Chapman Honda Sales Manager
luisesparza@chapmantucson.com
Direct Line: 520-202-5741
Respectfully
Luis B. Esparza
Chapman Honda Sales Manager
luisesparza@chapmantucson.com
Direct Line: 520-202-5741
Jan 29, 2021
Very nice and helpful
Feb 1, 2021
Response from current dealership:
Thank you for your positive review! We hope to see you back soon.
- Your Friends at Chapman Honda
- Your Friends at Chapman Honda
Jan 17, 2021
Was all set up to test drive the fiesta as well as another vehicle. Scheduled a time ahead to come in and meet with my salesman who seemingly had left to go home already. It was odd considering we had emailed up until that day and was given no notice that the person I had hoped to speak with would end their day early. Waited 20 minutes outside by the car thinking I could test drive when the key system was down. I understand things happen out of our control but it felt overall as they were unprepared.
Jan 19, 2021
Response from current dealership:
Ariana,
On behalf of the management staff, I sincerely apologize for the lack of communication from the sales person. Offering an exceptional customer experience is one of our highest priorities at Chapman Honda and our goal is to provide outstanding customer service with every visit; we unfortunately failed you this time around. If you happen to still be in the market for a vehicle, and would be kind enough to give us a second chance, I would love to help.
Respectfully
Luis B. Esparza
Chapman Honda Sales Manager
luisesparza@chapmantucson.com
Direct Line: 520-202-5741
On behalf of the management staff, I sincerely apologize for the lack of communication from the sales person. Offering an exceptional customer experience is one of our highest priorities at Chapman Honda and our goal is to provide outstanding customer service with every visit; we unfortunately failed you this time around. If you happen to still be in the market for a vehicle, and would be kind enough to give us a second chance, I would love to help.
Respectfully
Luis B. Esparza
Chapman Honda Sales Manager
luisesparza@chapmantucson.com
Direct Line: 520-202-5741
I felt like I was at a car dealership for sure. The offers were laughable with interest rates that
were unbelievable. The stories (offers) were hard to understand. I wondered if they were trying
to take advantage of a senior citizen. I left with the comment that I wanted the vehicle but with
the financing they offered I would be unable to accept. They finally called my credit union and got
decent numbers including the interest rate that was just about half the original rate they offered
me. I felt like I had been run through a wringer. We first met on Saturday and I took the car
home on Tuesday. What a trip. I would not recommend Chapman Honda.
Dec 1, 2020
Dealer quoted full advertised price and made no attempt at negotiating a reasonable deal on a
commonly available car. . Will go back to previous car buying technique. Prices significantly higher than
other quotes.
Jan 12, 2021
Response from current dealership:
I’m very sorry and hate to think we weren’t able to earn your business based on price. We price our vehicles aggressively online to drive in traffic and depending the vehicle, do negotiate to earn one’s business. While we weren’t able to come to an agreement this time around, I’m hopeful you’ll give us a second chance in the future.
Respectfully
Luis B. Esparza
Chapman Honda Sales Manager
Respectfully
Luis B. Esparza
Chapman Honda Sales Manager
Nov 2, 2020
Response from current dealership:
Thank you for your review, Our inventory is often updated with fresh new vehicles on a regular basis. If you are in the market in the future, please stop by and take another look!
- Your Friends at Chapman Honda
- Your Friends at Chapman Honda
Oct 31, 2020
Very courteous salesman who contacted me immediately. We have talked several times - I’m just waiting on insurance settlement for my Tundra that was totaled in a wreck that wasn’t my fault. Fortunately I’ve got good coverage from my company. Will contact Chapman salesman as soon as I receipt ck which should be any day.
Nov 2, 2020
Response from current dealership:
We're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know!
- Your Friends at Chapman Honda
- Your Friends at Chapman Honda
Communication with the sales person who responded to my inquiry was rather well.
I went to see the car, and noticed that the car was not clean---inside was dirty, seat belts and the back seats were
stained with some form of dirty. I consider a car in such a dirty condition should not be listed on the market yet.
However, they were nice enough to emphasize that they will make sure the car is completely clean up for me if I buy
the car. I made them sign the 2 conditions I requested in regard to complete cleaning and do professional touch up
the scoffs at the front right fender to my satisfaction or else I should get my deposit back and not buying the car. I
am now waiting for them call me in within 3 or 4 days from last Friday 10/23/20.
Oct 28, 2020
Response from current dealership:
We appreciate your feedback about your experience.
- Your Friends at Chapman Honda
- Your Friends at Chapman Honda
Oct 13, 2020
Response from current dealership:
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman Honda
- Your Friends at Chapman Honda
Rose Ballis was very attentive, very pleasant and tried hard to get what I wanted, but I was not ready to buy. She, however, was terrific.
Jul 20, 2020
Response from current dealership:
Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again.
- Your Friends at Chapman Honda
- Your Friends at Chapman Honda
Jul 13, 2020
I feel that they are way over charging for their vehicles... the Pontiac Vibe I was looking at blue books at about $5,000 and they want $10,000 out the door... I think they are taking advantage of a Coronavirus buyer desperation situation... the salesman was very nice and attentive his hands were tied by the corporation...
Jul 16, 2020
Response from current dealership:
Mr. Darrell,
Let me start off by apologizing for the lack of communication regarding our pricing of used vehicles. We are not in the practice of taking advantage of customers or any situation. At your convenience, please give me a call and we can go over all the details. I’m hopeful we can still earn your business. I appreciate your time and consideration.
Respectfully
Luis B. Esparza
Sales Manager | Chapman Honda
luisesparza@chapmantucson.com
Direct Line: 520-202-5741
Fax: 520-202-5704
Website: www.chapmanhonda.com
Let me start off by apologizing for the lack of communication regarding our pricing of used vehicles. We are not in the practice of taking advantage of customers or any situation. At your convenience, please give me a call and we can go over all the details. I’m hopeful we can still earn your business. I appreciate your time and consideration.
Respectfully
Luis B. Esparza
Sales Manager | Chapman Honda
luisesparza@chapmantucson.com
Direct Line: 520-202-5741
Fax: 520-202-5704
Website: www.chapmanhonda.com
Jul 12, 2020
Helpful and knowledgeable. However, I am not sure whose fault it is, the dealer or the people who put in
the ad, but the price I was given by the car dealer was suddenly much higher than what the car was
advertised for. That did not feel good and made me hesitant trusting them overall, which is kind of sad
because I really liked the person who called me back from Chapman Honda. I ended up not buying this
car because of the discrepancy in the advertised price and the "real" price. I simply lost the trust, even
though the car probably was worth the higher price because it was immaculate, but it was just not a good
feeling being played like that.
Jul 17, 2020
Response from current dealership:
We appreciate your feedback about your experience. We take pride in serving our customers and hope to see you again soon!
- Your Friends at Chapman Honda
- Your Friends at Chapman Honda
Jun 30, 2020
Chapman Honda is a very nice, no pressure, very helpful dealership. I am pleased with my experience with them so I would definitely return
Jul 3, 2020
Response from current dealership:
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Wishing you happy and safe miles.
- Your Friends at Chapman Honda
- Your Friends at Chapman Honda
Jun 8, 2020
Professional
Jun 11, 2020
Response from current dealership:
Thank you for your positive rating! We hope to see you back soon.
- Your Friends at Chapman Honda
- Your Friends at Chapman Honda
May 1, 2020
There was a confusion about the real price of the car. The website showed a price of around $7,000 but I was told a much higher price of $18,000 when I contacted the dealer
Sep 2, 2020
Response from current dealership:
Mr. David,
I truly am sorry there was a mistake with our software and the way the vehicle was priced. It’s never our intention to mislead anyone. If you happen to still be in the market for a vehicle, you can call me directly and I will do everything I can to earn your business.
Respectfully
Luis B. Esparza
luisesparza@chapmantucson.com
Direct line: 520-202-5741
I truly am sorry there was a mistake with our software and the way the vehicle was priced. It’s never our intention to mislead anyone. If you happen to still be in the market for a vehicle, you can call me directly and I will do everything I can to earn your business.
Respectfully
Luis B. Esparza
luisesparza@chapmantucson.com
Direct line: 520-202-5741
Apr 28, 2020
Response from current dealership:
Gregory,
Thank you for your 5-star review! We are sorry the vehicle that you were looking at was sold. If you are still in the market for a Corvette, please come into one of our Chevrolet dealerships! We would love to have you in the perfect car for you!
- Your Friends at Chapman Honda Tucson
Thank you for your 5-star review! We are sorry the vehicle that you were looking at was sold. If you are still in the market for a Corvette, please come into one of our Chevrolet dealerships! We would love to have you in the perfect car for you!
- Your Friends at Chapman Honda Tucson
Apr 10, 2020
Response from current dealership:
Thank you, David, for your kind words! It makes us happy to know that providing our clients with the best services we can offer is paying off. If we can make your life easier, then we have truly done our job.
-Your Friends at Honda Tucson
-Your Friends at Honda Tucson
Feb 24, 2020
Response from current dealership:
Thank you for your 5-star review. We are happy to see you had such a good experience!
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Called dealer on Monday 1/20 for availability on wrangler, dealer confirmed availability and price. Now I’m in Phoenix they’re in Tucson. So I let them know that I wouldn’t be able to be there until Saturday. So before I came down here I called and asked for confirmation on availability, the gentle man said “yes we have I can see it”
I I drove down here, and guess what the car was sold last night, which I’m not sure as to how this happened if the car is available the morning of, but was sold the night before.. just wasted my entire Saturday. Waste of time, money, and gas.. please don’t bother with these people if you’re out of town..
Jan 20, 2020
I worked with their internet sales rep using e-mail, so I had a written record. He answered my questions about add on costs such as nitrogen,
and vin etching. I would not pay them. He gave me an estimate of the trade in value for my Rav4 that was on the low end of edmonds
estimate. We agreed on a final cost to me including taxes and fees. He took it to his manager who said something like, the price had gone up
since we started our conversations. Reminds me of the old fashion used car dealer. "Let me talk to the manager". I cut off the deal.
Jan 13, 2020
They contacted me several times and was a pleasant experience
Jan 17, 2020
Response from current dealership:
Jerry,
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman Honda
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman Honda
Drove 116 miles to look at a car that the front desk said was available and to let her know my ETA she’s have it pulled up for me. Got down there and was told that it had too much wrong with it and they were going to sell it at auction..... than why did your receptionist have me drive 116 miles to see it?! Seriously!
Jan 20, 2020
Response from current dealership:
Kara,
Please accept my sincere apologies for your experience. I understand how valuable your time is and by no means want to waste it. Thank you for being willing to drive the mileage to visit Chapman. I have searched through our database and but have been unable to contact you. Please reach out at your convenience to me directly so we can speak further. Thank you for your feedback, we will learn from it and improve. Again, I look forward to speaking with you soon.
Akram Dawass | GSM | akramdwass@chapmanhonda.com | 520. 202.5716
Please accept my sincere apologies for your experience. I understand how valuable your time is and by no means want to waste it. Thank you for being willing to drive the mileage to visit Chapman. I have searched through our database and but have been unable to contact you. Please reach out at your convenience to me directly so we can speak further. Thank you for your feedback, we will learn from it and improve. Again, I look forward to speaking with you soon.
Akram Dawass | GSM | akramdwass@chapmanhonda.com | 520. 202.5716
Dec 14, 2019
The were very helpful
Very attentive to my needs
Dec 17, 2019
Response from current dealership:
Charles,
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman Honda
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman Honda
Dec 10, 2019
The salesman was nice and polite but did not give me any information about the vehicle unless I specifically asked. Definitely did not try and sell me the car. Not sure if it’s because it’s a Honda Dealership he really didn’t know the vehicle.
Dec 16, 2019
Response from current dealership:
We appreciate your feedback Sheri so that we can continue to improve. I am sorry about your experience and would like to get more details from you. Please contact me at your convenience.
Akram Dawass | GSM | akramdwass@chapmanhonda.com | 520. 202.5716
Akram Dawass | GSM | akramdwass@chapmanhonda.com | 520. 202.5716
Dec 1, 2019
The. Best good people
Dec 2, 2019
Response from current dealership:
Alex,
Thank you for your 5-star review. We are happy to see you had such a good experience!
Your Friends at Chapman Honda Tucson
Thank you for your 5-star review. We are happy to see you had such a good experience!
Your Friends at Chapman Honda Tucson
Dec 2, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman Honda Tucson
Your Friends at Chapman Honda Tucson
Sales person extremely helpful and did not put on the hard sell. Even went to car and answered my questions as well as sent me extra pictures. Excellent experience.
Nov 11, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Oct 24, 2019
Bought the car. Dealer was awesome.
Oct 25, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Oct 22, 2019
Yes emailed me information
Oct 24, 2019
Response from current dealership:
Thank you for the 5-stars!
Oct 5, 2019
Wonderful experience
Oct 7, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman Honda Tucson
Your Friends at Chapman Honda Tucson
Aug 26, 2019
Good listeners; responsive.
Aug 27, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Aug 23, 2019
very helpful
Aug 26, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman Honda Tucson
Your Friends at Chapman Honda Tucson
Aug 10, 2019
Our salesman was nice. Finance department didn't send a check to pay off our trade in until 8 business days
after our check arrived for this vehicle from our bank. Finance guy called me and tried to blame the delay on
the bank instead of their poor response.
Aug 27, 2019
Response from current dealership:
Carey,
Thank you for sharing your feedback with us. While somethings are outside our hands, we do strive to have excellent communication with our customers. Please accept our apologies regarding this matter. Your feedback enables us to keep improving our customer service. Please do not hesitate to contact me if you have any further concerns.
Akram Dawass | GSM | akramdwass@chapmanhonda.com | 520. 202.5716
Thank you for sharing your feedback with us. While somethings are outside our hands, we do strive to have excellent communication with our customers. Please accept our apologies regarding this matter. Your feedback enables us to keep improving our customer service. Please do not hesitate to contact me if you have any further concerns.
Akram Dawass | GSM | akramdwass@chapmanhonda.com | 520. 202.5716
Jun 23, 2019
Dealer appears very busy, i did not got information that i needed, he was very bage and. He never send me a list of good low millage. Vehicles and. Also he never respond to my answers about their own finance company. I felt he did not had time or he did not care
Jun 26, 2019
Response from current dealership:
Alma,
I truly apologize for your experience with us and want to try to improve your opinion about our dealership. Having you as a customer means a lot to us and we care about your satisfaction.
Akram Dawass | GSM | akramdwass@chapmanhonda.com | 520. 202.5716
I truly apologize for your experience with us and want to try to improve your opinion about our dealership. Having you as a customer means a lot to us and we care about your satisfaction.
Akram Dawass | GSM | akramdwass@chapmanhonda.com | 520. 202.5716
Dealer responded quickly and we tried to work through some pricing issues. In the end I found a 2011 GMC Denali that was only priced a couple thousand dollars higher and it was from a dealership out of the southwest. I felt that their was a lot of fees tacked on their that the other dealer did not. It is what it is but when it was all said and done it didn’t work out for me.
Jun 26, 2019
Response from current dealership:
KC2go,
I would like to start by apologizing for your recent visit. In addition, thank you for your feedback. We wish you all the best with your car buying search.
Akram Dawass | GSM | akramdwass@chapmanhonda.com | 520. 202.5716
I would like to start by apologizing for your recent visit. In addition, thank you for your feedback. We wish you all the best with your car buying search.
Akram Dawass | GSM | akramdwass@chapmanhonda.com | 520. 202.5716
May 26, 2019
Had a bad experience with the first sales person. Sales person blew
us off like he did not want to sell the car. Then the manager got
involve and it became better as the manager and different sales
person help us out.
At the end of the day we ende pd up buying the car and ended up
happy with our sales person and the manager
Jun 12, 2019
Response from current dealership:
Hi Marco,
Thank you for sharing your feedback and choosing Chapman Honda. I’d like to get further details about your experience with us. Please contact me using the information below. I’m looking forward to speaking with you.
Akram Dawass | GSM | akramdwass@chapmanhonda.com | 520. 202.5716
Thank you for sharing your feedback and choosing Chapman Honda. I’d like to get further details about your experience with us. Please contact me using the information below. I’m looking forward to speaking with you.
Akram Dawass | GSM | akramdwass@chapmanhonda.com | 520. 202.5716
Apr 16, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman Honda Tucson
Your Friends at Chapman Honda Tucson
Mar 1, 2019
Very helpful. Professional.
Mar 6, 2019
Response from current dealership:
Joe,
We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
Your Friends at Chapman Honda
We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
Your Friends at Chapman Honda
Good service and deals. I'm still working on a deal here. They respond well and are willing to negotiate
Feb 18, 2019
Response from current dealership:
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Excellent salesman. I recommend Bryan. He went above and beyond and answered all of our questions. What I especially appreciated is that he followed up but wasn’t over stepping by contacting us nonstop to make a sale. Highly recommend.
Dec 4, 2018
Response from current dealership:
Brooke,
Bryan is a very valued member of our team and we thank you for taking the time to write this review! We appreciate your patronage and look forward to serving you again!
Your Friends at Chapman Honda Tucson
Bryan is a very valued member of our team and we thank you for taking the time to write this review! We appreciate your patronage and look forward to serving you again!
Your Friends at Chapman Honda Tucson
Oct 11, 2018
I got a call immediately after requesting information . They are very helpful would reccomend to a friend
Oct 30, 2018
Response from current dealership:
Nyasia,
Thank you for the great review! We are happy to hear of your recommendation. We look forward to serving you again.
Your Friends at Chapman Honda Tucson
Thank you for the great review! We are happy to hear of your recommendation. We look forward to serving you again.
Your Friends at Chapman Honda Tucson
Sep 21, 2018
Roman was very professional and contacted me right away when I had questions regarding the car I was interested in.
Mar 23, 2020
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Aug 27, 2018
Chapman was very responsive to our inquiry and the listing was 99% accurate. Customer service was good and the staff was accommodating and friendly. Issues during the process were addressed fairly and the dealership is very willing to find solutions. One improvement is sales staff familiarity and knowledge of the vehicle other than what is on the vehicle sticker and overall cleanliness of vehicle as the interior wasn't completely clean when the vehicle was first looked at.
Mar 23, 2020
Response from current dealership:
Thank you for the 4-stars! We appreciate you taking the time to share your positive experience, and we look forward to serving you again.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Jul 23, 2018
Ashur was very helpful and I am please with my purchase.
Mar 23, 2020
Response from current dealership:
Thank you for your 5-star review. We are happy to see you had such a good experience!
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Jul 14, 2018
Lovely dealer; just not what I ultimately wanted
Mar 23, 2020
Response from current dealership:
Thank you for your 5-star review. We are happy to see you had such a good experience!
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Jul 11, 2018
Very slow at responding at times. Don't explain nothing and then asked for $4000 down with not checking my credit so how to they come up with $4000 down on a 9000 car
Jul 19, 2018
Response from current dealership:
Stephen, I am sorry for your experience. My contact information is below, so please reach out at your earliest convenience. I’d like to get more details of your visit and improve your opinion. I look forward to meeting you.
Akram Dawass | General Sales Manager | akramdawass@chapmantucson.com | 520.202.5716
Akram Dawass | General Sales Manager | akramdawass@chapmantucson.com | 520.202.5716
Jul 8, 2018
Devon was knowledgeable , and professional . Thank you !
Mar 23, 2020
Response from current dealership:
Thank you for your 5-star review! We greatly appreciate your business and we are happy to hear your positive feedback!
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Jun 25, 2018
Great Car
Great Sales Person
Great Dealership
Great Experience
Mar 23, 2020
Response from current dealership:
Thank you for your review and for trusting Chapman with your car buying needs. We appreciate you taking the time to share your positive experience and we look forward to assisting you with your future.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
We met with Brian the morning after I sent an email regarding the vehicle. He had it ready to go and we hopped in for a test drive. Absolutely fell in love. We were out the door in about 4 hours and felt zero pressure. Will go back to Chapman Honda for our next purchase without a doubt.
Mar 23, 2020
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
May 26, 2018
Decided to keep my old Durango, and the dealer was very understanding and
let me know that if I needed anything to please contact them. I appreciated
the no pressure contact.
Mar 23, 2020
Response from current dealership:
Thank you for your 5-star review. We are happy to see you had such a good experience!
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Wayne was VERY helpful and did everything he could, only and ONLY
because of him, I was able to get the car I wanted. Very responsive, he
replied to my inquiry right away and all follow ups were in a timely manner.
I've never had a sales person work so hard to take care of me. Thank you.
Mar 23, 2020
Response from current dealership:
Thank you for your 5-star review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Very responsive and friendly. Offered a great deal on a used 2017 Acura
NSX, but unfortunately, still out of my budget.
Mar 23, 2020
Response from current dealership:
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Dealer has been great. Very patient and responsive. I have not had time to get out there and see the vehicles, but they have been great regardless.
Mar 23, 2020
Response from current dealership:
Thank you for your 5-star review! We greatly appreciate your business and we are happy to hear your positive feedback!
Your Friends at Chapman Honda
Your Friends at Chapman Honda
I called, the woman salesperson was very responsive. She checked on the vehicle , which had just come in, and called me back. Unfortunately, according to her the 2003 XK8 did not pass safety inspection and they were removing it from their inventory.
Apr 18, 2018
Response from current dealership:
We appreciate you taking the time to share your review with us. We are glad your experience was pleasant and informative, and we are happy to help answer any questions that you may have in the future about our vehicles.
Luis Esparza | Sales Manager
Luis Esparza | Sales Manager
Mar 23, 2020
Response from current dealership:
Thank you for your 5-star review. We are happy to see you had such a good experience!
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Mar 23, 2020
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Apr 6, 2018
Very bad customer service, we got into the car for a test drive and he did not even explain anything details on this vehicle or anything
Apr 12, 2018
Response from current dealership:
Hello Cynthia,
Thank you for sharing your feedback with us. I apologize for your experience and absolutely want to improve it. My direct contact information is below. Please respond at your earliest convenience and I look forward to speaking with you.
Akram Dawass | General Sales Manager | akramdawass@chapmantucson.com | 520.202.5716
Thank you for sharing your feedback with us. I apologize for your experience and absolutely want to improve it. My direct contact information is below. Please respond at your earliest convenience and I look forward to speaking with you.
Akram Dawass | General Sales Manager | akramdawass@chapmantucson.com | 520.202.5716
Apr 4, 2018
Quick to respond with actual quotes, not just estimates. They were a pleasure to work with and I did end up purchasing a vehicle from their internet department. I definitely will recommend to my friends
Mar 23, 2020
Response from current dealership:
Thank you for your 5-star review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Apr 2, 2018
This was one of the best car buying experiences I've had. They knew I was
on a tight schedule and they got me in and out of there with exactly what I
wanted.
Mar 23, 2020
Response from current dealership:
Thank you for the rating, review and your business, all are greatly appreciated. We look forward to better serve you. Wishing you happy and safe miles.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Mar 30, 2018
Responsive to my questions and concerns. Very knowledgeable about the car and overall a very good buying experience.
Mar 23, 2020
Response from current dealership:
Thank you so much for the positive feedback. We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Let us know if we can ever be of service.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Mar 25, 2018
Great Personnel and hope to continue to deal with him
Mar 23, 2020
Response from current dealership:
Thank you for your 5-star review! We greatly appreciate your business and we are happy to hear your positive feedback!
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Mar 20, 2018
Jose went above and beyond to help us view this vehicle. Unfortunately, it did not come with the specs that we were looking for. Overall, our experience was excellent. Thank you Jose.
Mar 23, 2020
Response from current dealership:
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Mar 18, 2018
Service was great!
Mar 23, 2020
Response from current dealership:
Thank you for your review! We are happy to hear that you had a great service experience. We appreciate your patronage and feedback and look forward to serving you again.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Mar 17, 2018
Why would you keep postings up for vehicles that have already been sold?
Mar 23, 2018
Response from current dealership:
Hi Josh,
I sincerely apologize for the experience you had. While there is sometimes a 24 to 48-hour delay on getting our vehicles removed from the site after selling, our goal is for the posted content to be accurate. I would like to improve your experience with us and get the details of your experience. My direct contact information is below. Please contact me at your earliest convenience.
Akram Dawass | General Sales Manager | akramdawass@chapmantucson.com | 520.202.5716
I sincerely apologize for the experience you had. While there is sometimes a 24 to 48-hour delay on getting our vehicles removed from the site after selling, our goal is for the posted content to be accurate. I would like to improve your experience with us and get the details of your experience. My direct contact information is below. Please contact me at your earliest convenience.
Akram Dawass | General Sales Manager | akramdawass@chapmantucson.com | 520.202.5716
Feb 28, 2018
The dealership in my opinion used the car as a bait and switch ploy. I
followed this car and offered to buy it as soon as they posted the new
price to find out the car was sold 24 hrs prior to them dropping the online
price.
Mar 7, 2018
Response from current dealership:
Hi Lou,
I deeply apologize for the experience you had. I would like to get more details about your visit and improve it. Please contact me at your earliest convenience, and I look forward to speaking with you.
Akram Dawass | General Sales Manager | akramdawass@chapmantucson.com | 520.202.5716
I deeply apologize for the experience you had. I would like to get more details about your visit and improve it. Please contact me at your earliest convenience, and I look forward to speaking with you.
Akram Dawass | General Sales Manager | akramdawass@chapmantucson.com | 520.202.5716
Feb 24, 2018
The dealership rep emailed me the same day of my inquiry showing their interest in serving me. They followed up a few days later as well. To me, this is perfect because they did not spam me. Rather he (Efraim Gonzalez) showed respect by contacting me with both enthusiasm and assistance as well as mature, measured engagement.
Mar 23, 2020
Response from current dealership:
Thank you for your 5-star review. We are happy to see you had such a good experience!
Your Friends at Chapman Honda
Your Friends at Chapman Honda
I was contacted right away from the dealer, though it was towards the end of
business day. I asked for the out of the door total rate and it took till the next
day to respond. Once I received a response the car had supposedly already
sold. The next day I received a notification from CarGurus that the price had
dropped $500, (this dropped a total of $1000 from when i first inquired). I sent
an email asking if this was actually correct, CarGurus website showed that
this price did not seem right, but I never received a response.
Mar 23, 2020
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Feb 6, 2018
Didn't buy from them but they were easy to work with when I was shopping.
Mar 23, 2020
Response from current dealership:
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Mar 23, 2020
Response from current dealership:
Thank you for the rating, review and your business, all are greatly appreciated. We look forward to better serve you. Wishing you happy and safe miles.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Jan 5, 2018
Dealership responded quickly and our discussions led to purchase. Will
pick up car next week. Hopefully, it will prove as represented. So far, so
good!
Mar 23, 2020
Response from current dealership:
We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Mar 23, 2020
Response from current dealership:
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
Your Friends at Chapman Honda
Your Friends at Chapman Honda
Dec 18, 2017
They were over the top in replies
Nov 21, 2017
I had a great experience with the sales person.
Oct 27, 2017
Response from current dealership:
Hi Corben,
We appreciate your positive feedback and thank you for sharing your review of Chapman Honda.
Akram Dawass | General Sales Manager
We appreciate your positive feedback and thank you for sharing your review of Chapman Honda.
Akram Dawass | General Sales Manager
Oct 14, 2017
I received a prompt reply by email with a request to schedule an
appointment so he could give us his undivided attention. We made an
appointment for the next morning at 10 am. When the salesman got to the
lot the next morning he realized the vehicle we were looking at had been
sold and they didn't have anything else in that price range. Most
dealerships would have simply tried to sell us something more expensive
when we got there. He didn't. He called right away and told us the car was
gone and said he would call when something else in that price range came
in.
Oct 27, 2017
Response from current dealership:
Hi Rosa,
Thank you for sharing your comments about your internet experience with us. We are glad to hear that it was prompt and efficient. Your time is valuable and we will continue to strive to be respectful of that. We look forward to being of service to you in the future.
Akram Dawass | General Sales Manager
Thank you for sharing your comments about your internet experience with us. We are glad to hear that it was prompt and efficient. Your time is valuable and we will continue to strive to be respectful of that. We look forward to being of service to you in the future.
Akram Dawass | General Sales Manager
Sep 29, 2017
They need better trained salespeople. The one I worked with did not know
what a VIN number was and couldn't tell me anything about the car I was
interested in.
Oct 5, 2017
Response from current dealership:
Hello, Stef,
We appreciate your feedback regarding your experience, as it is a valuable training tool for areas of improvement. I apologize the information you needed wasn’t provided and want to rectify your experience. Please contact me directly to discuss this further and resolve.
I look forward to speaking with you.
Luis Esparza | Sales Manager | luisesparza@chapmantucson.com | 520.202.5741
We appreciate your feedback regarding your experience, as it is a valuable training tool for areas of improvement. I apologize the information you needed wasn’t provided and want to rectify your experience. Please contact me directly to discuss this further and resolve.
I look forward to speaking with you.
Luis Esparza | Sales Manager | luisesparza@chapmantucson.com | 520.202.5741
Sep 22, 2017
Great dealership! We enjoyed working with Ocsar, he is very helpful & honest!
Sep 26, 2017
Response from current dealership:
Hi Lisa,
We thank you for your kind review. I will convey your thanks to Oscar and thank you for being part of the Chapman Honda family.
Luis Esparza | General Sales Manager
We thank you for your kind review. I will convey your thanks to Oscar and thank you for being part of the Chapman Honda family.
Luis Esparza | General Sales Manager
Sep 25, 2017
Response from current dealership:
Hello,
Chapman Honda appreciates the time you took to share your review. We know our customer’s time is busy and valuable, so thank you.
Akram Dawass | General Sales Manager
Chapman Honda appreciates the time you took to share your review. We know our customer’s time is busy and valuable, so thank you.
Akram Dawass | General Sales Manager
Sep 18, 2017
Very professional
Sep 21, 2017
Response from current dealership:
Hi Dan,
We appreciate your review. Chapman Honda will continue to strive for customer service excellence and making our customers feel valued.
Akram Dawass | General Sales Manager
We appreciate your review. Chapman Honda will continue to strive for customer service excellence and making our customers feel valued.
Akram Dawass | General Sales Manager
Sep 11, 2017
Response from current dealership:
Thank you for the rating – we also give you 5 stars!
-Your Friends at Chapman Honda Tucson
-Your Friends at Chapman Honda Tucson
This dealer replied quickly and were ready to set up an appointment to come take a look.
Sep 11, 2017
Response from current dealership:
Thank you for the rating! Please let us know if there is anything we can do to make your next visit five stars. -Your Friends at Chapman Honda Tucson
Aug 24, 2017
Returned my call in a timely manner. Very friendly and professional sales person.
Aug 30, 2017
Response from current dealership:
Hi, Kelly. Thank you for sharing your review with us and we look forward to speaking to you again in the future. -Luis Esparza | Sales Manager
First salesman was polite but not too attentive. Worked with a sales manager, locked in the selling price and paid deposit. Every thing slowed down at that point. still waiting for initial paper work to proceed with finalization ( 4 days).. No sales pressure, good about following up with info.
Aug 18, 2017
Response from current dealership:
Hi, Don - Thank you for taking the time to share your review with us. I apologize for the delay in your paperwork. We always strive to apply our valued customer’s feedback and I would like to speak to you about this further. My direct contact information is below; please contact me at your earliest convenience. 520.202.5741 and email luisesparza@chapmantucson.com. -Luis Esparza | Sales Manager
Aug 9, 2017
They called me several days after my initial request and did not have what I
was looking for in stock vs what they said they had on the online inventory
Aug 18, 2017
Response from current dealership:
Hi James - We appreciate you sharing your feedback with us, so that we can make sure that doesn’t happen in the future. I am sorry and want to turn this experience around for you. Please contact me at your earliest convenience and my direct contact information is below. Phone 520.202.5741 or email is luisesparza@chapmantucson.com. I look forward to speaking with you. -Luis Esparza | Sales Manager
ok...they tried to jack up the interest rate to a 4.99 to make extra money
which set me back. also still waiting for their "overnight " express of docs.
Had to call them as they were too busy to call me back.
Aug 10, 2017
Response from current dealership:
I appreciate your feedback regarding the interest rate and document issue. Please accept my sincere apologies for the document delays and the unexpected interest rate. Please contact me directly so that I can rectify your experience with Chapman Honda. My direct line is 520.202.5741 and my email is luizesparza@chapmantucson.com. -Luis Esparza | Sales Manager
Aug 5, 2017
Good
Aug 9, 2017
Response from current dealership:
Hello, Suzanne - The team at Chapman Honda and I are appreciative of your positive review and look forward to being of service to you in the future. -Luis Esparza | Sales Manager
Aug 1, 2017
Response from current dealership:
Thank you for the rating, Randy – we also give you 5 stars! -Your Friends at Chapman Honda Tucson
Best car buying experience ever! Brian knight is the best! And Albert in financing, between those 2 you can bet on a awesome experience! Couldn't be more pleased. I actually look forward to dealing with them again. Highly recommend!
Jul 24, 2017
Response from current dealership:
Thank you for sharing your wonderful experience! This is exactly what we aim to do for our delightful customers. Brian and Albert are a huge asset to our team, and they were thrilled to see your commendation. We look forward to serving you again! Best regards - Luis Esparza, Sales Manager
Jul 12, 2017
Great follow through!
Jul 25, 2017
Response from current dealership:
Hello, Ray - We are very pleased to see that you are happy with your experience at Chapman Honda! We enjoy making car shopping an exciting event with great follow- through. Thanks, again! Luis Esparza, Sales Manager
Jul 11, 2017
Brian Knight contacted me and was extremely helpful and responsive. Ultimately we weren't able to get to a place where a deal was made, but he was open, upfront and honest with me. I hope to be able to make something work out going forward, and will definitely look forward to working with Brian again!
Jul 5, 2017
Actually purchased a 2014 Hyundai Sonata from Chapman. Love the car. Realized after I arrived home that I left garage door opener in trade-in, immediately called sales person. Never received a call back. The price on the car was great, but waited almost an hour to see finance officer.
Jul 28, 2017
Response from current dealership:
Donna
Congrats on joining the Chapman Honda Family! We hope you are loving your new Sonata. I would first like to apologize for the lack of communication regarding the wait time in finance and for not receiving a call back. I spoke with your Sales Consultant, Lupita, she will be reaching out to you by the end of today to help resolve the issue as it pertains to the garage opener. I would like to assure you that Chapman Honda strives to provide the best customer sales experience and continued outreach with our customers. I am happy to help answer any questions or discuss further. Please feel
More ...
Congrats on joining the Chapman Honda Family! We hope you are loving your new Sonata. I would first like to apologize for the lack of communication regarding the wait time in finance and for not receiving a call back. I spoke with your Sales Consultant, Lupita, she will be reaching out to you by the end of today to help resolve the issue as it pertains to the garage opener. I would like to assure you that Chapman Honda strives to provide the best customer sales experience and continued outreach with our customers. I am happy to help answer any questions or discuss further. Please feel
Jul 4, 2017
I test drove the car then was told the price was not as listed. They added several after market items that I did not need,which increased the listed price almost $1000. After I negotiated the the price back down, I was told I could not pay cash. I had to finance the car! Very strange experience!
Jul 14, 2017
Response from current dealership:
Deri,
I apologize that you had anything but a great experience here at Chapman Volkswagen.
Our pricing on service loaners is based on manufacture incentives financed through VW. This is the most advantageous means to purchase these vehicles.
Any additional items are clearly posted on the windows of all of our vehicles. We do not like to have our customers dissatisfied in any way with their experience. If you could please contact me directly, I will make sure to go over any concerns and ensure your complete satisfaction. I truly am sorry for the confusion.
Please know that this r
More ...
I apologize that you had anything but a great experience here at Chapman Volkswagen.
Our pricing on service loaners is based on manufacture incentives financed through VW. This is the most advantageous means to purchase these vehicles.
Any additional items are clearly posted on the windows of all of our vehicles. We do not like to have our customers dissatisfied in any way with their experience. If you could please contact me directly, I will make sure to go over any concerns and ensure your complete satisfaction. I truly am sorry for the confusion.
Please know that this r
Jun 30, 2017
Very nice dealership, not the car for me.
Jul 12, 2017
Response from current dealership:
Al
Thank you for taking the time to review our dealership. We value the opportunity you gave us to earn your business. If you have specifics, regarding your next vehicle and haven’t purchased; maybe I can be of assistance. At your convenience, I would welcome the opportunity once again.
Luis B. Esparza
Chapman Honda Sales Manager
luisesparza@chapmantucson.com
Thank you for taking the time to review our dealership. We value the opportunity you gave us to earn your business. If you have specifics, regarding your next vehicle and haven’t purchased; maybe I can be of assistance. At your convenience, I would welcome the opportunity once again.
Luis B. Esparza
Chapman Honda Sales Manager
luisesparza@chapmantucson.com
Jun 29, 2017
Dealer didn't call I called them. After talking about buying the car and then running my credit and giving me offers they "sold" the vehicle to a sister store to either aboid selling to me or auction. Either way probably the worst car buying experience anyone can have.
Jul 13, 2017
Response from current dealership:
Ramsay -
We apologize for the experience you had while working with us. I followed up on the matter and found that the vehicle was sold by our Chapman Speedway store during your negotiation. I do apologize, but unfortunately it was out of our control. Our sole purpose for opening the doors is to sell cars. We are grateful for the opportunity you gave us.
-Chapman Honda Management
We apologize for the experience you had while working with us. I followed up on the matter and found that the vehicle was sold by our Chapman Speedway store during your negotiation. I do apologize, but unfortunately it was out of our control. Our sole purpose for opening the doors is to sell cars. We are grateful for the opportunity you gave us.
-Chapman Honda Management
Jun 23, 2017
Extremely easy and very professional.
Jul 5, 2017
Response from current dealership:
Greg
Thank you for the business. We appreciate your kind words. If you happen to need anything further, please let us know. Thanks again
Chapman Honda Management
Thank you for the business. We appreciate your kind words. If you happen to need anything further, please let us know. Thanks again
Chapman Honda Management
Jun 21, 2017
Dealership was helpful
Jul 3, 2017
Response from current dealership:
Danielle -
Thank you for taking the time to review our dealership. If you happen to need anything further, please let us know.
-Chapman Honda Management
Thank you for taking the time to review our dealership. If you happen to need anything further, please let us know.
-Chapman Honda Management
Jun 20, 2017
Dealer was very nice and helped be out immediately
Jul 5, 2017
Response from current dealership:
Irene -
Thank you for the business and we appreciate the time taken to review our dealership. If you happen to need anything in the future, please let us know.
Chapman Honda Management
Thank you for the business and we appreciate the time taken to review our dealership. If you happen to need anything in the future, please let us know.
Chapman Honda Management
Jun 14, 2017
Good experience and final fair price. Very
happy with purchase and deal. Dealership
experience was a very good experience;
simple, straight forward, and quick. Would
recommend purchasing from this dealership.
Jun 26, 2017
Response from current dealership:
Dan -
Thank you for the business, we value it very much. We appreciate the time you took to review our dealership. We pride ourselves on the customer experience and we are happy we exceeded those expectations.
If you happen to need anything in the future, please let us know.
Chapman Honda Management
Thank you for the business, we value it very much. We appreciate the time you took to review our dealership. We pride ourselves on the customer experience and we are happy we exceeded those expectations.
If you happen to need anything in the future, please let us know.
Chapman Honda Management
Jun 5, 2017
Excellent sales people and and customer service
Jun 13, 2017
Response from current dealership:
Victor -
Thank you for taking the time to review our dealership, we very much appreciate the business. We believe in a great customer experience and we are happy we lived up to your expectations.
If you happen to need anything in the future, please let us know.
-Chapman Honda Management
Thank you for taking the time to review our dealership, we very much appreciate the business. We believe in a great customer experience and we are happy we lived up to your expectations.
If you happen to need anything in the future, please let us know.
-Chapman Honda Management
I encountered the Internet Sales Manager, and had a good experience. He
is interested in making a sale, but is low pressure and helpful.
May 16, 2017
Response from current dealership:
Liz,
Thank you for reviewing our dealership. We are happy we were able to live up to your expectations. Thank you again for the business and if you may need anything in the future, please let us know.
-Chapman Honda Management
Thank you for reviewing our dealership. We are happy we were able to live up to your expectations. Thank you again for the business and if you may need anything in the future, please let us know.
-Chapman Honda Management
May 6, 2017
They contacted me promptly and were very
friendly.
May 17, 2017
Response from current dealership:
Leslie -
Thank you for taking the time to review our dealership. We very much appreciate your business. If you require anything additional, please do not hesitate to contact us.
-Chapman Honda Management
Thank you for taking the time to review our dealership. We very much appreciate your business. If you require anything additional, please do not hesitate to contact us.
-Chapman Honda Management
May 6, 2017
I bought the car. I am pleased, very pleased.
May 17, 2017
Response from current dealership:
Larry -
Thank you for the business. Congrats on your new vehicle. If you may need anything in the future, please let us know.
-Chapman Honda Management
Thank you for the business. Congrats on your new vehicle. If you may need anything in the future, please let us know.
-Chapman Honda Management
Apr 10, 2017
Everyone Is so nice and friendly also welcoming !! I got the car I wanted :)
Apr 5, 2017
Good service, bought my car over the internet! Like Amazon-- AMAZING!
Mar 9, 2017
We texted back and forth. The dealers price for this car seemed higher than the used car market I have viewed online.
Apr 20, 2017
Response from current dealership:
Raymond
Thank you for taking the time to review our dealership. We apologize for any confusion regarding our pricing for pre-owned vehicles. I would like to go over the pricing and vehicle you were interested in. At your convenience, if you are still in the market , I would greatly appreciate if you would contact me.
Luis B. Esparza
Chapman Honda Sales Manager
luisesparza@chapmantucson.com
direct line: 520-202-5741
Thank you for taking the time to review our dealership. We apologize for any confusion regarding our pricing for pre-owned vehicles. I would like to go over the pricing and vehicle you were interested in. At your convenience, if you are still in the market , I would greatly appreciate if you would contact me.
Luis B. Esparza
Chapman Honda Sales Manager
luisesparza@chapmantucson.com
direct line: 520-202-5741
Jan 14, 2017
Rose was great! Great communication, no pressure sales. Had a great
test drive.
Jan 2, 2017
Dealer did not want to make a great deal. Was not impressed that its the end of the year, they wouldn't come down on price to meet my needs.
Jan 2, 2017
They knew I was coming. Told me they had to install a GPS and I couldn't
take the car would have to take a loaner cars been there forever they could
have done that a long time ago. Couldn't find the keys to start it. Interior was
in bad shape they could have sold that 18 year old car they priced so high if
they had given me a new steering wheel that I would have replaced. They
lost a sale over a steering wheel. 4,900 for a 18 year old car I'll look for a
muscle car now.
Dec 19, 2016
Great sales staff.
Dec 19, 2016
Very responsive and helpful.
Dec 17, 2016
Salesperson acted as if they didn't need my business. Would reply to my questions a day or two later.
Nov 20, 2016
Had to go in person to check out car. It was dirty and not as expected. Salesman on sight had very little interest in helping us. Got an email couple days later. This salesman was nicer but I told him I was no longer interested in thr car.
Nov 19, 2016
they e mailed me but the price was too high. follow up with a nice e mail. will contact them again if needed
Nov 18, 2016
Very helpful and capable.
Nov 3, 2016
My Daughter bought this car from them, they were very nice and easy to work with. I do have an issue with the service they did on the car before putting up for sale. There are error messages about past due service needed. the windshield wipers fell apart on the 5th day she owned the car.
buying a used car from this dealer? take the car to an outside mechanic first!
Oct 17, 2016
I was finally contacted two weeks after my initial inquiry... apparently the car did not sell as expected. There was a good set of photos available, and was enough to tell me the vehicle was/is a specific model variant in which I am not interested. If the Sales Dept. respects my decision without further emails; I would be inclined to give them a 3-star rating.
Oct 7, 2016
Initially prompt reply followed by days between responses and ultimately
questions that never got answered. I think they still have the car. No wonder.
Oct 1, 2016
Good experience. Sales person was easy to deal with.
Sep 22, 2016
Chapman Honda was great to work with. They helped me narrow what I needed. Their staff, including Ivan, were professional and courteous. I ultimately did not buy a car here, but that choice wasn't due to interactions with their sales people.
Sep 16, 2016
Very responsive.
Aug 22, 2016
Neal Browne was fabulous. Very personable, knowledgeable and all round
classy guy. Very prompt with e-mails and information and cooperated with
our schedule. He took down the ads and gave us the week we needed to get
financing together and to get a full day off to fly to Tucson to check out the
car. He picked us up at the airport and was a gracious host. He spent lots of
time to give us a good understanding of the car's navi etc - a good thing
since we were to drive it 498 miles home!
This model, with a manual transmission and low miles, was very hard to find.
I left many messages with other sellers and either got the run-around or no
response. Then I e-mailed Neal and Boom! The car was good as promised
and was delivered in top shape w/ a new set of tires.
Aug 10, 2016
Awesome response time, provided accurate and appropriate information. Sal was great! I wish it was the car but wrong color for me. Thanks Sal!!!
Aug 8, 2016
Adam Lind responded very quickly to my questions. He was very helpful and kind. We didn't end up buying a vehicle from here, but I will definitely keep him in mind for next time.
Jul 2, 2016
Called and was very helpful with information. Promised to call back with further inquiry and descriptions and emailed detailed data on vehicle.
Jun 1, 2016
Online the dealership was hard to work with. On sight had a good sales person but basically was not willing to negotiate on pricing.
May 3, 2016
Quick and easy
Apr 30, 2016
Had nice conversations with them but did not like the specs on the car
they had, though I thought it was a good deal.
Apr 12, 2016
Good customer service just too high of a
price
Mar 19, 2016
Stress free experience
Mar 11, 2016
On Friday I asked if I can go down on Saturday to purchase the vehicle, but was told the car is not ready for sale as they just got it and it is in service.
We agreed that I come down on Monday. Monday morning I got an email from Robb saying the car sold.
Jan 28, 2016
Had placed car into auction before I was contacted
Jan 23, 2016
Fast response and answered my
question
Jan 19, 2016
Quick response.. never got back to me with actual price.
Jan 16, 2016
They called back and followed up until they sold me the car
Jan 16, 2016
long initial wait for sales representative, but courteous, no
pressure to buy.
the first sales guy gave me some attitude because I couldn't
recite the name of my original rep I have been working with.
Nov 25, 2015
5 stars! We bought it. Friendly, helpful people. Considerate treatment. Fair deal. "Dealer never responded" is an incorrect statement!
Jul 29, 2015
I was contacted the Internet sales manager. He came back with an
overpriced quote, which I questioned, and I never heard back from
him or anyone else again.
Jul 7, 2015
Excellent plus
Apr 10, 2015
Chapman is easy to work with and the salesman went the extra mile
to take care of me.
Apr 10, 2015
Friendly and honest but a bit
disorganized.
Mar 19, 2015
Friendly, helpful.
Mar 2, 2015
Very professional. Great experience.
Jan 10, 2015
Fast response thank you.
Nov 19, 2014
It was fine except for their mandatory extra fees
Nov 18, 2014
Talked with salesman few time. Didn't agree on number
Sep 30, 2014
called the next day, viewed car and bought that day
Jul 9, 2014
Great communications, via internet and in person
Jul 2, 2014
This is by far the next experience with a
dealership we have ever had. We will
continue buying ourcars from them.
Jun 10, 2014
Even though I didn't buy it was a
good experience. They sold the
car before I got to see it, however
Charlie Amaryliss went the extra
mile.
May 16, 2014
Great service
Mar 4, 2014
they were fair and gave me a ok deal
Feb 26, 2014
very professional
Jan 18, 2014
I would never buy anything from this dealership. They are
overpriced and give you a line of BS that they cannot negotiate a
lower price. They must have a lot of stupid people buy from them.
Oct 11, 2013
Will buy again. Sara Finn was freaking awesome!