Chapman Chrysler Jeep

Fast to respond but when I asked for more pictures never heard back.

They contacted me with in a few hours, I e-mailed them at 5am. Everything went extremely well. the whole transaction only took 2.5 hours with a trade in. registered and insured the truck today. Would recommend Chapman to anyone looking for a new or used vehicle, 10's all around!!!!!!!

It was the worst dealership I have ever dealt with. I went to see the car had a 1 pm appointment nobody came to talk to me till, 2 pm after asking for the salesman twice, then they couldn’t find the car, then the description of the car was totally off, it needed a lot of work they wouldn’t fix, then they had me wait another hour to come back to tell me they wouldn’t fix anything, and wouldn’t budge on price. And they did order a few cosmetic parts for the car that were weeks out, so not even ready for sale. What a waste of 3 hours! I was paying cash! Knowing that that salesman should have said well that didnt work but let me show you this!! But nothing it’s like they were lazy and didn’t want my money! What a waste of time!

Complete misrepresentation. Complete waste of time. The vehicle is not $18,596, it is more like $23,000. Would never recommend these people to anyone.

They were very attentive and interested in making a sale.

Tried very hard to help me.

Good response!

Very good service

He was great!

Frank was very honest and for that I am appreciative. Amazing to me that the final price is 7k more than the advertised price. I totally understand taxes but if the other “fees” are non negotiable, or optional, then they should be included in the “fixed” price. The listed prices are click bait. The explanation was “this is the Vegas market” and to that I do not agree. Other dealers are not adding 7k to advertised price.

Contacted right away

Very responsive and answered all my questions.

Friendly people but I drove three hours for them to tell me I didn’t make enough to do business with me even fate I was told it was approved. It’s impossible for those on disability to finance apparently the hanks to the banks they use to finance. Wouldn’t have even mattered how much I put down. I financed 20,000 plus before I went to them. Now I’m told after that I’m not good enough? Cool. I won’t be using dealerships anyone. Period.

no issues

Very communicative always reaching out to check on my progress & interest in purchase.

Sergio was the best sells man I ever had. Really polite straight forward and respectful. By the way bilingual.

This dealership posts misleading pricing. Upon request, the dealership provided a price quote which was 11% greater than the price posted on the internet ($59,654 versus $53,659 respectively). I think that it is safe to call this deceptive pricing. I encourage anyone considering buying an automobile from this dealer to exercise extreme caution and watch out for this added cost scheme. Of course, there was no deal to be made.

The service is excellent and highly recommended.

Really helpful and pleasant I didn't buy the first jeep but found another and we purchased it from Chapman

5 stars.

Friendly and helpful sales rep but decided on another model.

Very helpful, answered all my questions and returned my calls etc.

I called to inquire about this vehicle on 5/16/22 and spoke with two different employees. One told me the vehicle had a lot of potential problems. The other told me the vehicle was in great shape, and to come in when I got off of work before 5 pm. Within an hour I received a call stating the vehicle had been sold that previous Saturday. Today I see the price has been raised and it's still there. I see this place is disingenuous. Warning signs are obvious.

Jake Conlee my sales person was great very helpful and knowledgeable

They're very nice folks and helpful

Very Responsive. Prices trend high at this dealership.

Terrible! I found the car I wanted on cargurus and the website said it would ship for free. I contacted Chapman jeep through cargurus and agreed to the advertised price but questioned the sailsman when he told me that I would have to pay about $1,500 to ship it. I asked the salesman to have his manager call to talk about the shipping. They never returned my call. While waiting i went back online and noticed they increased the price almost $1,200 and added another $1,149 shipping and $1,800 in fees. I called to complain but they refused to honor their origional terms and dismissed me by saying the use "live online pricing" even though we we legally in negotiations. Please take your business elsewhere. Im a disabled veteran and small business owner. These guys don't deserve your business!

Called in the am set up a time to test drive the vehicle dealer said they would have it washed and ready for test drive was it no couldn't even look at it or test drive it told me it was going to car auction then they wanted to put me in a new car there high pressure sales didn't work I don't suggest going there I will never go there again

Good people responded promptly

All of the staff are very professional!

Prompt response.

Our salesperson was great!!! Would definitely return!

Outstanding Services above and beyond satisfied with every employee especially Haben and Nathan hands down the best and most thorough

Extremely pleasant experience.

Good response

The salesman was good although he didn’t point out the extra 8k for some bs paint protection and low Jack we didn’t ask for nor was it pointed out to us prior to signing ppwk. The final guy we signed our papers with told us it was to late to remove it. He kept trying to talk us into all the extra crap and wouldn’t take no for an answer and put something about windshield/tire protection we said no to and was very rude when we called him out on it. Says he was tired and they treat him like a slave. Almost walked away because of this guy. I get that’s how you make your money but maybe if you were nicer about it we would take some of it. Probably won’t go back no matter how good the deal Is.

Nice lady contacted me...

Armando was great. Was a pleasure to deal with him. Disappointed in the dealership when you make an appt to look at a car and they sell it without telling you until you arrive.

Danny was very helpful and his customer service was outstanding.

Excellent customer service

Very helpful and responsive, and they had an almost no B.S. offer.

Wonderful

Still working with the salesperson. I live 2.5 hours away so it is difficult for me to try and get all the details done before going up there. Sales is still trying to help get me a good deal though and are attentive. I am looking at a great Jeep and looking forward to making it mine this weekend!

They responded thru email but I never visited the dealership

SHE'S was very helpful sending pics

Contacted me very fast. I thought they were in Henderson, Texas. They are in Henderson, Utah. Too far.

Best car shopping experience ever. I Was looking to get a reliable vehicle, after contacting right price I talked with Lior, I met with him at the dealership, they have a great selection of cars and their cars are in great condition. the team was professional and helpful and Lior was Patient and informative, he gave me time to think and make a decision, I didn’t feel the pressure that you mostly get at a dealership. they got me approved in no time and the loan process was easy, truly great experience, I will go check them up again for my next car. I recommend this dealership.

The dealer sales rep was very helpful and professional. He understood my situation regarding buying remotely sight unseen and has made himself available if I want to pursue the car they have that almost fits my buying criteria.

Very nice, helpful, haven’t pulled the trigger

prompt in resposnding

Dealer was very helpful and very responsive. Dealer took time and went above and beyond by answering questions and providing information.

Car advertised for $8500. Dealer refused list price cash offer as I was told they added $2500 of dealer installed items. They were polite but no deal.

Salesman Rick and Hana was so nice and very professional.

They emailed right away.

Even after I mentioned that I was not in state, I was invited to come in and test drive the vehicle. I mentioned that it was overpriced and was offered the opportunity to make an offer. Unfortunately, so many dealers seem to think that they are the only ones around and don't seem to want to find out who is their audience (customer) or what seems to me to be caring for the customer. .

We were able to look at the truck and had no pressure to buy. It was great. Would definitely go back to that dealership. Ashley was great.

Were very prompt to answer my questions and provided info as requested.

Friendly, very helpful

I could not have asked for a better experience in purchasing a "new to me" car. The car is even better than I expected but each person that I met was courteous, helpful and incredibly professional. Thank you, Ashley, Nate and Melissa.

I give them 3 thumbs up !!!!! They really went above and beyond, even though I was just checking on the car for my Birthday 12/18 I won’t have to worry about anything but the color of my Bow I want on the Car at my Birthday Party !!!!

Great services

Haben contacted me and was doing everything to help me get the deal I needed, but I fell short on time. Would be willing to work with him again.

Very friendly staff and service. Received a fair price for my desired car. Thank you all again!

went to look at a jeep listed got there it was sold. And 5 days later post is still up trying to sell same jeep

We’re very patient and showed me multiple options and offers

Response was quick and very helpful.

just emailed with them but seemed to be very nice

Very patient with all our questions and never felt pushed or rushed.

Manager and staff contacted me fast and were very informative.

Made a deal,was contacted by finance and approved. They backed out after saying they were sending me the purchase order. Very unprofessional.

More than willing to help you get the vehicle you want.

Well I showed up and they didn’t have the car I went to look at, they had a bunch of similar cars out of the price range I had mentioned and they were more expensive and the closest one to what I was looking for was an expensive srt model out of my budget Other than that they were really nice and let me test drive two cars out if my budget or not configured as I needed

The price on cargurus is fake to get you to contact them. Once i talked to a salesman the price was over $4500 more than shown on cargurus. The salesman even said price is set aggressive to get calls. I call it fake not aggressive when they have no intention of selling at the listed price.

Great job team, John was there through the whole process, quick and easy delivery. Thanks guys, Steve

Price not competitive for the area I live in

Very helpful thank you.

It took nearly 2 days to get the total price for the car with all fees added in. The list price of the car changes nearly daily, must be tied to the stock market.

Great and very helpfull

They promptly called me if there's any questions I had

Price and mileage were right, but alias, Subarus are hot items sold before I could get my finances together, 2 days later Thanks for the help, I was ready for the next opportunity for a Subaru, I just pounced with no waiting and scored.

quick response - aggressive pricing

Very kind, Good feed back!

Great

Nice and manner able!!!

Good people no deal!

They got right back to me . The h2 was sold.

Very helpful

Either the dealership is very inept or dishonest. I would not recommend Chapman of Henderson, Nevada. Long story short...I was told and given in writing a paper showing that the final cost, "Out The Door", would be $27,894.16. That price included all taxes, registration, license, and any other misc. fee. Two weeks later I went to the Dept. of Motor Vehicles to pick up my license plate, they charged me an additional $356.14. DMV stated that the dealer had not calculated the fee correctly. I contacted the Dealer, Chapman of Henderson, NV, and they have not responded! As previously stated, I do not know if they are simply inept or dishonest.

They gave me the run around. Inspection was not complete. Selling it back to Audi??? Why post it, then?

excellent

Very helpful and quick service

Was very helpful and was able to negotiate a deal for a reasonable price

Paul with Chapman Chrysler Jeep replied quickly and asked me if I have questions. I was not able to visit dealership because of distance before they sold it. He is letting me know of other rogues that comes in.

Changed the price when I got there and there were added fees that weren’t part of the deal. I was told The unconditional rebates from dodge were at the dealers discretion and I didn't qualify for any of the conditional rebates like military even though I’m retired and I have a blue retirement ID

Contacted salesman. Drove the slightly used car. Made a deal at the price we wanted without too much back and forth.

They were very professional, they contacted me in the way i wanted to communicate (e-mail or phone) i chose e-mail, and if i could not reply to their e- mail, they asked me if they could call me. I wish we could have come to a deal on a vehicle i had selected, But for reasons not their fault, they did try. I live over 400 miles away and they were willing to work with me, but thats too far for a test drive. If i lived in Henderson NV, i would not hesitate to shop here for a good deal.

Friendly but didn’t have the vehicle I was looking for

They seemed friendly over email. Didn’t make it to there lot because I found what I was looking for before.

Good people did not buy but was treated well.

I got an email the next day to come see the vehicle, Christian was very nice an helpful. I purchased a vehicle just not the one i inquired about.

Was excited about this vehicle. Did a test drive and informed the sales person I’d be back at 2pm with my trade in in order to purchase the vechicle. While I was gone the vehicle was sold. The sales person continued to contact me to see if I was returning as prearranged. 15mins after returning I was informed another sales person sold the vehicle in the interim. I would have preferred to have been told it was sold, I also would have been happy to have given a deposit for the vehicle but was never asked for one.

Very good. Jake and Christian were awesome

Ashley got back to me right away. I’m hoping we can put a deal together!

No consideration for the buyers time. We set up an appointment to test drive a car. Was called and sent text messages to confirm appointment several times the night before and again on the morning of the appointment, even within 1 hour of it. When we got there, we were notified that they sent the car to auction since it was on their lot for too long. Of course to no surprisetof most, they had other cars with a higher price tag and more miles. I don't mind them selling it or sending it to auction, would have been nice not to waste my time going there when they knew they did not have the car. My advice don't get your hopes up of finding a deal here unless you are currently on the lot with the car in front of you, don't trust their online inventory since they even admitted it is not up to date.

Honest and straightforward, these guys were nice.

They were very helpful. Would buy a car from them again.

I simply have O complaints...covered all my questions about the Honda Element I was interested in...Trying to get myself up to L V to check ride out....THANKS A LOT..

Very good. Smooth.

Service great salesman great

Vehicle was exactly as,described. Was contacted immediately and maintained continuous communication. Staff was, friendly and accommodating. Would recommend.

Price was deceiving. After I test drove it, sales man brought me the price but it was $2000 more due to repairs they supposedly made when it arrived. Pretty sneaky. :0(

Chris and Tommy are the best in the business!!

The experience was good. The staff was friendly and competent.

My salesman has been friendly and helpful. Emails or texts me when a new truck comes in. Easy to talk to. Truck seemed overpriced. I tried to deal but they use those old fashioned sales tactics..."gotta talk to my manager"..."let me see what I can do." When big guy came to close the deal, he did the writing the price out followed by the O.T.D. trick. Said he was doing me a favor by changing the oil twice a year. At least he was honest when we couldn't deal. Store could use a paint job and new furniture. Felt like I was in the 90s.

Unfortunately, my experience was less than stellar. Test drove the vehicle. When I asked the sales rep about the price on Carguru was told that’s not the real price. It’s to draw in customers. They would add an additional $2500 for the 128 point inspection they provide. When I questioned the overall lunacy of his statement I was told the car was already sold. This is one of reasons people generally hate car salesmen.

Very fast response, very happy with the service.

The price listing online was less than when I actually came into the dealership. I wasn’t very happy with my experience at Chapman Chrysler Jeep.

They had the wrong price advertised on your site 7,500 and the real price 10,500 Bait and switch

Terrible experience. tried contacting them repeatedly for a vehicle and when i get a response they say its sold. I accept that as how it is yet a week later its still listed on cargurus and has even gone through a price drop, the carfax even says the vehicles still available as i write this. Tried contacting them again a few days ago (honestly the vehicle was a great deal) and still no response back. Isnt the point of a dealership to sell vehicles, how hard is it to keep track of inventory. You need to find someone else to take care of your internet sales as this is sad and poor business on their part. Take your money elsewhere.

He notified me. I responded with an interest in the vehicle in question. He hasn't sent me numerous emails to delete. I'm assuming from my last response he will followup in a few weeks to see where I am at. I've had a Chrysler LeBaron convertible while in CA; service was great.

Bad very bad buying experience at Chapman Chrysler Jeep - Henderson Auto Mall. They don’t keep their words on the deal even after I already give my money. Also it takes awhile to get my money back.

They called and sent me a link to their inventory. They didn't have the vehicle I wanted in stock.

Excellent

Quick Response, informative conversation. Answered my questions quickly. Nice pictures, many angles, outside, inside etc. I'm just not sure of buying an out of state vehicle and bringing it back into California to register and use?

Friendly, offered to keep searching. Exchsnged several emsils to help determine my needs.

The CarGurus site said the vehicle was priced high. I asked them if they would lower the price to the fair market price and was told CarGurus site priced it wrong and the price they had it priced for was the best price they would sell it for. So, I did not bother pursuing the car with this dealer.

The Online representative Beth ,likes to use boiler plate responses never answering questions asked , her constant text , email, and phone calls almost borders on harassment. After locating the vehicle at the auction , the price was no longer what i remember .Buyer beware.

They were great and I bought the car on Saturday!

The internet salesperson, Beth, contacted me right away. She was very pleasant in helping me complete a search for a late model car in the price range I had desired. April was also very patient and helped me to understand that trading my 1996 car was not in my best interest. I would visit this dealership in the future.

I called (4) times in regards to the VW Touareg that was supposed to be at the lot. The vehicle was at the VW dealership having $8k worth of work being done and I was told there was NO WAY I could buy the vehicle for the listed price. I was disappointed but prepared due to all of the other HORRIBLE feedback. I did ask for Kim but was told she was unavailable, thank you sky

Unsatisfactory. They told me the car was on the lot but when I got there they couldn’t find it then immediately tried to up sell me. They told me the car was sold earlier that morning, however two days later I received a notification that they had dropped the price on the very same vehicle they told me was sold. I will never go back to them

They were honest and said the car had to many issues and they were going to dump it on a wholesaler.

Didn't make the deal happen. I had bad credit upside down on my trade but they gave it a shot. My car was a piece of crap and so was theirs. I was hoping they'd lower the price considering their seat didn't work and it was quite a bit of damage inside but the salesman were cool and did their job fine.

Clear and informative. Will definitely revisit this dealership. Chris Leoni was Awesome

Awesome and first class!

Good response time.

Earic was help full and got me all the info I needed. I will keep an the search going.

Called to make sure the cars were still available and told them someone would be coming by to look at them that evening. When they arrived, the dealership told them that they couldn't find either of the cars- but could show several cars that were out of price range. Didn't bother calling them back to see if they ever "found" the vehicles

Went to look at this car and the rear bumper had been damaged from an accident. Still on the lot for sale. Drove the car, it drove great. Tried to make a deal on it and was surprised when they added $2k to the price listed on the Car Gurus site. No fine print anywhere on the ad on the Car Gurus site. The $2k added to the price was before adding the taxes and doc fees. Would not come off the added $2k in fees calling it a preparation fee for getting the car ready for the lot. Not professional at All. Bought at another dealer with NO additional fees added to the price of my car!

Salesman said he would call me back. I had to contact him twice and the third time he never called me back. His reason was he was very busy. Too busy for my business. We will go somewhere else.

Cory was great!

Raised the price on vehicle during negotiations. Most ridiculous thing I have ever experienced!

Too pushy salesman not professional vehicle never there wasted 2 hours of my time

Terrible, to start off they did not want to honor the price listed in Carguro they said they had no affiliation with them. The car was listed at 5,000 and they were charging me 6,000. after they agreed to come down to 5,200 after they made me wait for about 3 hrs.and finished the bill of sale, it turned out that the total was almost 10,000 they made it seem like a great deal. Of course I said no, and walked out.

nice people but car is advertised at $5000 but then they added on a recondition fee of $1999. That brought the car price to $6999. By the time they added on sales tax and other fess in $7850. It's a 2008 Hyundai. Too much. I looked it up and it's worth $4650 because it has low miles and it's clean

Chris was extremely helpful. I purchased the truck from a different state so the sale was a little more complicated. They did increase the list price from the original price they posted online. But the truck was still worth it. The purchasing process was faster than experiences I have had in the past. Overall a pretty good experience.

Never got a response. But leading up to them checking my credit responded in 2 mins or less. After I asked for my credit score and more info on the vehicle never got a response.

This dealership sucks. I went in to purchase this very Jeep. They let me drive it then get me in the show room and wait and wait then they come out and say bad news the Jeep is recallled and not fixable!?!? WTH? Is this crap?

Sounds like Bait /Switch ploy . Car available when I e m'ed when I arrive " "Gone to auction " Might be here" We may have not sold it" Poor inventory control ! Chappman has good rep w/ many friends in B C will see if they followup ?

The price that was advertised was different. The real price was much more expensive for no reason. I lose my time.

It was different price on internet and increased price when I went there, so no deal was made and car has an additional damage besides car fax information.

Can't even give them 1 star. Guy was very unhelpful. .told one price but different price on website. Very rude

Sales manager John sounded very unfriendly and intimidating. The whole Chapman atmosphere was very unfriendly. I offered to buy a vehicle for 35k but during the signing of contract they said that I had to pay for their missing key. Their customer service was questionable. I called off the deal and walked away.

contacted this dealership regarding 3 vehicles.was called saying they have the vehicles i was interested in and to come down.i get there the internet sales manager who was a nice guy tells me the vehicles im interested in are at their overflow lot and to go there and the internet sales manager there will take care of me.upon arriving there and waiting they finally tell me my first choice vehicle has been sold,i then tell them my second choice oh it was also sold.they then show me a diesel truck they just took in on a trade and since i was inconvenienced they will cut me a deal on it.the deal was $19,900 on a 6.0l f250 if any one is smart this is no deal.a few days later we look up the truck we were getting a deal on their website and its listed for $18000.ROFLMAO such a great deal for who?they raised their price 1900 for my inconvenience

Great

internet salesman can't rmember his name contacted me promptly via email, I called, he said he'd get back with me in half an hour... hours later nothing, didn't respond to my calls or texts, I called the dealership, helped by pleasant lady who got another salesperson to return my call shortly, thank you ma'am, I wanted to know the price out the door...$6000 turned into $11500... no thanks... 2 stars.

Sadly I read some of the earlier reviews and decided not to wast my time. I bought elsewhere .

Worked with Donnie. He was very professional and did all he could to help me. I was very pleased with my experience and the floor manager also made sure I was satisfied with my experience. Going back there for my next purchase for sure.

Originally called on vehicle which dealership was not open. I left a message to call and or email back. The next day I received an email but did not answer my question. Just answered "call if you have any questions." I continued to call dealership but nobody had answers and left messages for Internet sales person to call back. I had three different sales reps call back including manager not knowing what was going on but all told me vehicle was there. We drove down to dealership across town, and what a waste of time! Nobody greated us upon arrival, not that we are special but they were all huddled around kiosk to see what deal they could make with all the unfortunate buyers. Finally a gentlemen greated us and we told him why we were there. The main sales person did not even come over to great us as he may have been busy. The other sales guy came back and said vehicle was under contract from that morning. What?! Yes, the old bait and switch. Just trying to get us down there after 3 people told us it was there. This fiasco did not end after we left frustrated and disappointed. A couple of days later a sales rep called from the sister dealership which we thought was night and day, and we told them our story. How it left a bad taste in our mouth with a ultimately horrible experience. He said he would love to change that and rectify the situation. He personally went and picked up the vehicle, and held onto keys for us until our arrival. We arrived and took vehicle for test drive. We really wanted the vehicle but it seemed they played the game of numbers after we got there. The rep was a nice guy who took his time and answered our questions we must say kudos to him. We did our homework before coming in and had been watching vehicle on Car Gurus. They already had vehicle $2,000 more according to true car. The dealer had it listed for $17,000 but started saying how they added tires and upkeep with inspection. Really? This is nothing new but it is your job as responsible dealer to have vehicle in serviceable condition to sale at the price you list. They decided to start adding numbers after we were ready to buy. I can understand a little bit of up-keep but $5,000 more? Yes, you read right, they added $5,000 on top for what? We had not even discussed if we were buying or trading a car. We had told dealer we wanted to think on it and for them to send us the out the door price. Again...we left frustrated, disappointed, and overall another waste of time. We never had a follow up, they never sent us total price, ultimately felt like they don't care about customers. We noticed two days later they listed for $22,000 on Car Gurus. This is five grand more than what they had it listed at when we went down for test drive. This vehicle will stay in lot and then go to auction as they will never sell at that overexagerated price. What a negative experience, and did not restore our faith in dealerships. We never like to complain and or gripe but we don't want others to waste their time or have the same experience. As a owner of business the saying is, "you need the customers, not the customers need you."

Very helpful. Ready to help with my needs.

Good

Hard to get in touch with anyone. Very little communication made possible with the salesman. It feels like they were ashamed to tell me that I wasn't giving enough down. I am a man; I can handle rejection. I ended up buying the same car somewhere else with much more attractive financing terms.

Horrible sales people, dealership, etc Would NOT ever go back !

They got back to us, but we did not look at the vehicle because the transmission had been overhauled.

was ok but too expensive

The picture didn't display the damage to the paint on the hood and drivers side . Also we had to go to a different lot where the salesman told me to wait in the car .I got tired of waiting after about 15 mins.and I had to go find him .

They tried to low ball my trade in by $6000. On a dealer trade in value, $11,000 on MSN value according to KBB.

I was passed off to two other people. I drove two hours to see this vehicle (after talking to their internet person) who knew how far I was traveling. When shown the vehicle, it was not in running condition. They told me the transmission was bad, so they replaced it. That one was bad also, so they were waiting for another one. They knew this, but told me to come up anyway. Obviously not able to test drive it, but they wanted me to commit to this vehicle and sign a contract now. There was no back seat, which was not mentioned. Because they needed to replace the transmission, they wanted to raise the price by $3,500. No deal. Waste of time. Will not deal with them again.

Good

very helpful will go the extra mile to get you what you want

bait and switch never had the corvette