Chapman Chevrolet

Didn't buy a Vehicle! But Shawn Park was very helpful and good communication.

Dealer did respond , however, rather than answering the Q (from the original CarGurus app) , just provided # to contact (which was already available via car gurus )

they tried to screw me over on this used vehicle and I am not one to be screwed over. They can keep their vehicles and Ill shop elsewhere, they even ran a hard inquiry on my credit when they were not authorized to do so and they have done it to previous customers as well, bad business. Def not recommending them to anyone.

Contacted this dealer about a proce on a Yukon for sale. Posted price was 65000. Salesman looked up the stock number we gave him verified the price and then called back 4 hours later saying the posted price wasn't posted correctly. He stayed they were receiving a bunch of calls and the price should have been 75000. Won't honor what they posted. After reading the reviews of this dump I should of gone there first. Don't waste your time on this place go to ANY dealership in the country. Save yourself a ton of time and go elsewhere. What a horrible experience this was.

Dealership quickly contacted me. Answered all my questions. 4 Stars since we didn't get to agree on a deal.

Quick to respond, very helpful, professional and friendly.

Jason & the rest of the staff were very helpful & courteous. We love our new Bronco! Thank you!

The salesman didn't read my messages and responded with canned sales talk. After a couple of exchanges and opportunities, I told them not to contact me anymore. He also told me how I should spend my money and imposed his personal beliefs.

Very helpful salesperson

Love this vehicle

Even though I didn't purchase from them, they were very helpful

Listed price was a bait & switch - still added on almost $3000 for detailing!

Friendly, helpful, no pressure

Prompt in getting back to me.

Chapman called me a few minutes after I put in the inquiry. I spoke with a sales person named Justin. Advised me on one price over the phone. When I got to the dealership I seen they had added a "Market Adjustment" of $5,000 Which given the scarcity of new pickups I was not thrilled about it, but basic economics justifies it. I also understand why they did not disclose the mark up until I arrived. No other deanship is either. Overall it was a pleasant experience. Salesman, Manager and Finance Manager were pleasant people.

Very amicability !

Good work

Excellent dealership!!!!

Had some communication issues. Arrived at store and salesman there was very helpful and up front that the car was going to whole sale. So appreciated the truth and not the run around!

Had to make several phone calls before I finally found someone that was helpful on purchasing a car, Hayden. Car was not exactly what I was looking for. Wanted new, but car had around 2,000 miles on it. Prices high, trade in offer way too low.

They provided the information that I requested...

Very nice experience

great !Quick and.helpful.

Extremely impressed with immediate call back and genuinely interested in working with me . I’m definitely going to look at cars at this dealership. Excellent follow through.

The young lady sales person Gail is a breath of fresh air, very kind, and actually listen to me. I know right 1 in a million.

Prompt & courteous

Very impressed with the quick response times and service. Robert T. was great at assisting me with my questions as well as showing me the car in person on the lot. Very refreshing as he was not the usual sales man who is overbearing. Due to my good experience I will recommend him as well as the Tempe location to others and also check in for future car needs.

When I asked for out the door price, it was $3200 more, they had tacked on $1500 for “accessories”.

Unable to attend the dealership lot, but the phone conversations were very pleasant,.

Responded to my question in a timely manner did not buy the truck though

This was one thee best car buying experience I've ever had! I didn't leave with the ford fusion but that is OK because thanks to KEYON BRYANT!!! who is the best, honest salesman I have ever met!! He is sooo handsome, cutie with that smile, but that isn't it and I am not pursued-ed by good looks only, ( just a bonus lol) he was so polite and I came in with a really complicated situation. My credit isn't great i am rebuilding, just had bad experience elsewhere, I didn't even see the car before hand just talked abt year, color etc miles, he had earned my trust by wanting me to not have to be in the dealership long at all, make sure he could even work out a deal for this single mom, just got screwed other new car gone, just lost a very major family member and 2 others due to covid back to back in 2 weeks, shockingly!!! Lost my job due to covid etc! He got me a 2016 chevy malibu which I wanted over the fusion and never thought I could have one! GO TO CHAPMAN ASK FOR KEYON PLS!

Great people just wasn't ready to buy

Very professional excellent customer service

The dealer contacted me. the representative was very professional. After considering all aspects of purchasing a vehicle, through no fault of the dealer, I decided that this was not the best time for me to go through with the deal.

One salesman was helping us, he did not return our call. Got new salesman she very helpful over phone but did not show up for appointment. First salesman came out to help and denied speaking to us the first time but became very very helpful after being confronted about not returning our call.

They have went out of their way to try and get me into vehicle I want; helping me w my unusual circumstances, yet not pushy...

The whole experience was great from start to finish. Brian Young was in contact the whole time and was very pleasent to work with. Financing was quick and easy. Definetly recommending. Very happy with the exceptional service.

Really helpful and friendly

Was told to come in and see a couple of vehicles. Get there and could not test drive the cars because their shop was closed. Still applied for a car and they did not try to help out at all and only tried to sell. Customer service was not that great since first I spoke to a girl over the phone and advised me that she was going to be there. Arrived and she was gone for the day, then I was received by another gentleman who before we made a deal went home for the night and left us with another guy who was nice but no helpful at all. Finance person was a great sales guy but nothing more than that. Very little to no trust I earned from these people. The vehicle was not even ready for a drive and did not have yet what they call a recon. Overall I was on guard with all the staff. I would definitely send someone I don’t like here.

Awesome, in and out no hassles, thx guys.

Yes, very good, would recommend

They trued hard to earn my business. We didn't agree on the price!

The staff was very responsibe and took care of my request

Even though didn’t buy from them they were patient and very professional

They had good follow up.

Good

The car needed detailing and Chapman added about $1800 to the price in add ons

good, helpful

Excellent response

Dealer was willing to to get back with me and wanted to get me approved but I changed my mind

Worst experience ever. I was disrespected by the sales manager, and treated very unprofessionaly. The vehicle was delivered in poor condition after taking them 3 days to get it ready only one of the safety concerns was met. None of the repairs negotiated in the original deal were completed they blew off my safety concerns!

Very thorough on their follow ups even though I did not buy from them.

“Wrong internet price”. The difference was 6k from the Internet price, to their actual price.

Great!

I give them a negative 10. They quoted me by email a price of $21,500 for the Hummer, I said I will take by return email. The dealer called me and confirmed the price of $21,500 and would fedx the paperwork overnigt. Documents never arrived. I called the sales person rhe next day with no call back. A day later a second sales person called and said the price of $21,500 was wrong and came up with a BS Story that before they could sell it to me they would have to do work on the Hummer and the new price would be $29,000. So a negative 10 for Chapman.

Horrible experience. Lied about having a vehicle. Claimed it sold in the 10 mins it took to drive there. They are bait and switch con artist.

Chapman has a ford f150 in there ad for at least 2 weeks that they ask me to come on down take it for a test drive it runs great no problems. So before i left my house they called back and said no the truck needs to many parts to fix it will be too expensive and that they will be sending the ford to wholesale. Then a few days later multiple used salesmen called me back to come look at the same truck that they said went to wholesale they said the truck is actually is good no problems. I get down there none of the used salesmen knew what I was talking about they could not find the truck in their ad and the truck actually is a piece of junk that did go to wholesale after all. I'm not saying all the salesmen at Chapman are clueless just the 5 different people that called me are.

This post is based in my opinion of events surrounding my attempt to purchase a vehicle from Chapman. After settling on a price via telephone with Dwayne, additional fees added on at the time of purchase. I was working with my local dealership to purchase vehicle on my behalf. Rick informed us, I had to pay dealer tax in Arizona despite my living in Texas and then apply for reimbursement. They also were trying to charge a mysterious extra $1500 dollars on top of the agreed and advertised sale price. Once they learned I was not financing through them, the agreed upon price again raised another 1,000 dollars. These guys are shysters. I recommend shopping elswhere.

They said the car was sold, but it's still listed on line 2 weeks later??

Terrible experience. A very pushy and aggressive salesman spoke with me. So aggressive that it blew my interest in a car and my ever my wanting to go there.

Quick reply

The vehicle was advertised but no price. The salesman told me to come in but when I got there the vehicle had dead batteries and he said wouldn't pass emissions. Then they updated their information on the truck and gave a price so i returned and the vehicle STILL isn't for sale. Very unprofessional group who don't seem to know which end is up. Also the salesman immediately started trying to talk me into another vehicle. All in all, bad experience: I do not recommend

I worked with Rick, in sales. He was very pleasant and gave me all the info I needed. Did not purchase the truck, as we couldn't get the numbers to work. Strongly recommend working with Rick!

Very friendly and informative

The dealer states it has the vehicle, but encourages one to look at others which gives the impression of a "bait and switch."

Carlos and Roberto were very helpful. Although the car had sold already, Roberto did the best he could to help me find something else I liked. They are also willing to work on financing options. They have been so friendly and have kept in contact to help me find a car that is right for me, and there was no pressure. They truly do want to help you.

Quick response

Roberto was very helpful and friendly. Great experience overall. Very knowledgeable and understanding of my needs . Thank roberto and Chatmen Chevy

Dealer was responsive, but as they couldn't offer the 10yr 100k warranty on the Kia, did not buy from them. They did not try to convince me to buy a different car that they could warranty.

Fast response, haggled a bit in the price, but came to a point where salesman woild check with his manager, but he never called back to confirm if he could or could not offer it for negotiated price.

Talked to the salespeople told him I would be there in about two hours to see the car. Drove 13 miles and when I go there he told me the car eas sold by his manager. Lost all credibility at this point.

The online sales guy Carlos is very.unprofessional. I made.him and offer and stated my max monthly payment I will afford. All he wanted.to do was argue that he had best prices anywhere amd that's why I inquired about vehicle I was interested in.Wrong I'd found with a base asking price I felt would meet my needs and be good negotiation starter. He said I can get you that monthly payment price if you let me get you a bigger loan amount...Really? How does one do this in the real world of truth not scams? Spend more to get lower paymemt! I told him KBB of vehicle...offered aprox 1690 over that and he had nerve tell me make realistic offer. Yet he never once budged to make proper counter offer in fact he then sends me a price quote based on original MSRP when the vehicle was brand new which ny the way was 5000$ over the asking price on CarGurus.So now he's trying sell me used for new. He then proceeded to call me by another name indicating I was.riled up. He's horrible salesman I hope he doesn't last much longer at all.Chapman lost me.forever amd a day unless they want to be realistic now amd truly sell me that vehicle at a major loss instead of marginal profit.

Quick to contact and folliw up with an inquiry

Best cash out the door purchase experience I have ever had! Carlos and Duane were awesome, they did everything I asked even pricing! Nice job Chapman!!!

Very fast responding to my inquiry and provided a free Carfax!

contacted me quickly.

Found the car we were looking for on Saturday after the dealership was closed- I called first thing on Sunday morning to see if it was still available- I was told it was so I filled out all the paperwork online and gave them my bank card number to hold the vehicle. We got ready and got in the car to make the two hour drive to pick up the car and then while we were on the drive down they called to say the car had sold the previous day. Whoever updates the website should do it in real time and the sales people should be made aware of inventory (also in real time)

Had the pleasure of working with jarmarcus, highly recommend working with him if you want a vehicle! Got their, was very friendly, the car was CLEAN. I noticed a couple of issues however...all of those issues were taking care of for me. I WILL be coming back for business, go here if you want great customer service

Great experience. No pressure. Plan on shopping there for the right car

Worst car buying experience I have ever had. VERY unprofessional. The salesmen and sales manager were very rude. They had a take it or leave it attitude. They were offended to the point of becoming borderline confrontational that I dare attempt to negotiate their price. I did however reluctantly purchase the vehicle from them ONLY because I loved the vehicle. Their unprofessionalism unfortunately carried over into the finance department. I ended up having to go back to the dealership twice due to errors with the paperwork. Even after I told them that I'd take the vehicle and agreed to their terms, they changed the original deal that I had already worked out 2 days prior stating that the deal I made was with a different sales manager that was off. The on duty sales manager told me that there was no money in the deal for him and if it were up to him he wouldn't make the deal at all. I love the vehicle, but, as I write this I am disappointed in myself for giving this place my business.

We arrived on time for our appointment. The receptionist couldn't find our appointment and told us to wait. We waited for a solid 20 mins before anyone came to check on us. Then we got a junior salesman. We look at the truck and there are so many thing wrong with it that is comical. After the drive he tells us to wait again so he can go talk to someone about the issues. We politely declined and left. We bought a car from a different dealership.

I called 1st to see if the jeep they advertised was still available, they said it was. When I got there they had a difficult time finding it. It was in a back fenced in area. The used car mgr said it had a bad front end and they wouldn't sell it like that, so I made the trip, on a car they said was for sale, called before I came, just to find out it wasn't for sale. Thus 1 ⭐️

Quick response! Used vehicles over priced mainly because of the chapman package that they don't let the customers decide if they want it or not. My experience is take it or leave it kind of deal they won't budge on the selling price,so I went elsewhere.

Responsive and attenyive. However they seemed to be overpriced on one unit. I didn't purchase from them.

Grant did an excellent job to get the deal I wanted. I give him 4 stars and 5 stars for making it happen in one day after the app was done. Other dealers takes 2 to 3 days and most of them get dropped for not working with the people's needs and not putting then first as the people are the business driven to the establishment. Customers are the President of your company as they decide if you shall stay in business! Andd money revenue generating back is key for long term business.

The price had gone up $2000. I did not drive all the way across town to see it.

Very responsive and sincere salesman---even congratulated me on my Silverado purchase from a closer dealer---I'm from Vt and a former Tacoma guy.

They are great, they contacted me in the first hour of contacting them. They very friendly. I would recommend them to others looking for a vehicle.

Dissapointed in the sales person ,I asked about a carfax and they didn't respond.I asked about an out the door price and they gave me one which was the window price w/tax,doc,lic,standard with no compromise.I asked how much if I pay cash and price went the wrong way it went up $1000.00.This sales person just cost them the sale and possibly others as I am looking to expand my company and will need a few more trucks in the near future.

Responded quickly. Kept me informed of new trade ins meeting my criteria. I ended up buying a car closer to home. I would contact them again if I was in the market for another car.

Horrible customer service, the only good thing about them is the prompt response ,, they low ball trade ins yet they do not make any changes to their vehicles, the salesman act like they don't care if you shop there of not, worst experience so far

Was rude .took 3 days to respond

Prompt reply to all inquiries but we never met with a representative at the dealership

After contacting dealer to see specific vehicle and driving 20 miles I arrived to find out that vehicle has been sold 6 weeks prior and they wanted to show me others similar; wait was long for the sales person, so I decided to leave and asked to call me when they have something within my criteria- revived few phone calls, but little too late as I purchased vehicle at different dealer.

Best experience I've ever had. Syd made me feel like I was family..

Quick response

Helpful.

To slow respond, and no will for negotiation

Prompt response and interested on my decision without any hurry. Thanks

Was getting the money to send them ,when they switched the tire and rims. So I did not have a good experience. I guess I thought because they were a big dealership they would want to protect their name. I was wrong.

Prompt

Excellent service

Went to dealership unable to locate auto. 1st sales rep walked right passed me and said someone else will help you looked for 20 minutes before I was able to find someone to help. He then wasted half my day trying to track down the car, then he wanted to try push another car on me that I did not want. I then Contacted the Internet Sales manager the next day and he avoided all my questions and finally came out and said well that cars in Vegas so I don't even know why its on our site. This is all after he tryed to schedule me to come back to the dealership for a test drive. POOR SERVICE ALL THE WAY AROUND.

Two sales people contacted me and a "sales manager" contacted me by phone to see what I was looking for. Although the old car I was interested in was gone, she searched Craigslist and found another just like it in the area. Thanks to her for going out of the way to find the car I wanted.

flooded mailbox with unrelated material.

Brian was a pleasure to work with. He was funny & very personable. When it came down to numbers, we could not agree on a price. The vehicle I looked at was already above the actual value & Chapman just wouldn't budge.

Did a good job

Price was way out of line with everyone else. Purchased Terrain from another Dealer.

Was good, was treated well, not sure if the car is actually for sale.

Over eager to sell me a Chevy when I called about a used Honda, if you want a Chevy though I'd go to these guys.

Great still working with them

Car was overpriced, and then salesperson tried to tack on dealer extras without even discussing them with me. Poor experience.

Although I didnt see the car listed, I am happy with what I am driving today!! 2015 Camaro, salesperson and finance mgr were awesome...

The dealer was great, but the vehicle I wanted sold before I could get to the dealer.

Very accommodating; staff work hard to assist you in making a purchase that will suit your needs for years to come.

Quick response

Very timely response, good follow up, not over the top,However I did ask to see pictures of the car in question never got them.

Great deal bought it!

Friendly staff. Wish dealers would stop advertising the same vehicle as available in different locations. One VIN is listed as available in Tempe, Scottsdsle and Tucson at different dealers. I get it for visibility based on search parameters but it doesn't do much for buyer confidence to actually see the vehicle.

Everything went well, very good customer service.

They want to give just trade in value for your trade but won't budge on the price of their car. Their car was 3000 over fair maket value.

Felt like there was a little haggling, but the eventually got me a fair deal

Have a strong relation with costumer

Waste of time and and money will go somewhere else.

Ended up buying another vehicle. They were prompt with attention and information.

Deseree was Very helpful

Although the dealer sales person was very nice, their pricing was a few thousand off the mark, therefore I did not purchase here!

when we finally connected, I found out the car was in the body shop for repair due to a rear-end accident, we went to look at it and there is front end damage as well... the car was dirty inside from the previous owner...several delays and attempt to gain my business, but I walked away from the deal--they really need to have the vehicle in top condition before putting it on the market--it's a turn off to customers to have to wait multiple times while they decide what they want to do to earn business. Exact opposite of what I've experienced at AutoNation and CarMax.

great service department

Customer service is not a high priority. Needed an alignment and tire balance. Took 2 days. Still need 3 items delivered.

Great.

I went to look at a van that was listed at $8,800.00 on line. The vehicle needed to have the decals removed, new tires and checked out by their mechanics. I put a deposit down to hold it so I could look at it after the above mentioned work was done. They gave me a summary of what it was going to cost me which was 8,800.00 for the van plus 1,250.00 for tires, decal removal and mechanical work. They estimated the taxes to be 1,750.00. The tax should have been around 750.00 not 1,750.00. I cancelled the deposit and informed them that I was no longer interested in the vehicle and the called back and said that they would take off the 1,250.00 but I still felt uneasy because I thought they were trying to charge for something they should have been doing themselves. I bought my van elsewhere..

Good people

They responded to my request about the Camaro almost right away.

Bought my Mercedes from them and am really happy. My sales guy Matt was really nice and so was the manager and the finance manager. They were very reasonable.

Good follow-up and very courteous.

Hide the fact the truck was wrecked, asked for the car fax 3 times, never got it. They went right to high risk auto load and kept it a secret until we insisted on it. Bottom line, Chapman Chevrolet tried pulling a fast one by constantly pushing things along!!

Price was over what I wanted to pay. We lived to far to try to deal in person. If they were able to come down on price over the phone I would have purchased this Vehicle.

Fantastic service and price was as advertised. I got the car I always wanted no joke and the salesman John was very nice not pushy and the finance guy Josh was honest and straightforward. Couldn't have had a better experience.