Chapman Chevrolet

GM Certified Internet Dealer, GM Certified Used Vehicles

1717 E Baseline Rd
Tempe, AZ 85283

Sales: (602) 726-3214

Service: (888) 600-6712

Today 10:00 AM - 7:00 PM
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https://static.cargurus.com/images/forsale/2018/03/23/01/10/2015_gmc_sierra_1500-pic-5178674163802496348-152x114.jpeg

2015 GMC Sierra 1500 SLT Crew Cab Used Cars in Tempe, AZ 85283

Good Deal
$2,327 BELOW
CarGurus IMV of $36,998

Price: $34,671

Mileage: 11,813

Location: Tempe, AZ 85283

Average time on market: 62 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Quicksilver Metallic Description: Used 2015 GMC Sierra 1500 SLT Crew Cab for sale - $34,671, 11,813 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/03/23/01/10/2016_subaru_impreza-pic-493101117393461179-152x114.jpeg

2016 Subaru Impreza 2.0i Premium Hatchback Used Cars in Tempe, AZ 85283

Good Deal
$1,216 BELOW
CarGurus IMV of $18,187

Price: $16,971

Mileage: 19,551

Location: Tempe, AZ 85283

Average time on market: 23 days Certified Pre-Owned: No Transmission: 6-Speed CVT Color: Ice Silver Metallic Description: Used 2016 Subaru Impreza 2.0i Premium Hatchback for sale - $16,971, 19,551 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/04/13/01/06/2017_jeep_wrangler_unlimited-pic-4325105104502672552-152x114.jpeg

2017 Jeep Wrangler Unlimited Rubicon Hard Rock Used Cars in Tempe, AZ 85283

Good Deal
$5,849 BELOW
CarGurus IMV of $42,846

Price: $36,997

Mileage: 17,193

Location: Tempe, AZ 85283

Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Rhino Clear Coat Description: Used 2017 Jeep Wrangler Unlimited Rubicon Hard Rock for sale - $36,997, 17,193 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/05/26/02/05/2013_jeep_grand_cherokee-pic-2097882036375186890-152x114.jpeg

2013 Jeep Grand Cherokee Laredo Used Cars in Tempe, AZ 85283

Good Deal
$1,452 BELOW
CarGurus IMV of $17,950

Price: $16,498

Mileage: 53,585

Location: Tempe, AZ 85283

Average time on market: 32 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Maximum Steel Metallic Clear Coat Description: Used 2013 Jeep Grand Cherokee Laredo for sale - $16,498, 53,585 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/04/24/01/13/2018_toyota_tundra-pic-5713537395896438319-152x114.jpeg

2018 Toyota Tundra SR5 Double Cab 5.7L 4WD Used Cars in Tempe, AZ 85283

Good Deal
$2,141 BELOW
CarGurus IMV of $39,935

Price: $37,794

Mileage: 8,852

Location: Tempe, AZ 85283

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Super White Description: Used 2018 Toyota Tundra SR5 Double Cab 5.7L 4WD for sale - $37,794, 8,852 miles with Navigation System, Bluetooth
https://static.cargurus.com/images/forsale/2018/05/08/01/10/2016_chevrolet_cruze-pic-2413471464361745334-152x114.jpeg

2016 Chevrolet Cruze LT Sedan FWD Used Cars in Tempe, AZ 85283

Good Deal
$1,106 BELOW
CarGurus IMV of $14,105

Price: $12,999

Mileage: 31,625

Location: Tempe, AZ 85283

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Kinetic Blue Metallic Description: Used 2016 Chevrolet Cruze LT Sedan FWD for sale - $12,999, 31,625 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/05/24/01/48/2011_chevrolet_silverado_1500-pic-8341615176061366959-152x114.jpeg

2011 Chevrolet Silverado 1500 LT Crew Cab Used Cars in Tempe, AZ 85283

Good Deal
$1,828 BELOW
CarGurus IMV of $18,817

Price: $16,989

Mileage: 109,119

Location: Tempe, AZ 85283

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Taupe Gray Metallic Description: Used 2011 Chevrolet Silverado 1500 LT Crew Cab for sale - $16,989, 109,119 miles
https://static.cargurus.com/images/forsale/2018/05/22/01/08/2013_chevrolet_avalanche-pic-359856958625866421-152x114.jpeg

2013 Chevrolet Avalanche LTZ Black Diamond Edition RWD Used Cars in Tempe, AZ 85283

Good Deal
$1,579 BELOW
CarGurus IMV of $30,574

Price: $28,995

Mileage: 45,867

Location: Tempe, AZ 85283

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: White Diamond Tricoat Description: Used 2013 Chevrolet Avalanche LTZ Black Diamond Edition RWD for sale - $28,995, 45,867 miles with Navigation System, Bluetooth
https://static.cargurus.com/images/forsale/2018/05/02/14/05/2017_gmc_yukon_xl-pic-2795805609128923546-152x114.jpeg

2017 GMC Yukon XL 1500 SLT Used Cars in Tempe, AZ 85283

Good Deal
$2,068 BELOW
CarGurus IMV of $46,039

Price: $43,971

Mileage: 24,215

Location: Tempe, AZ 85283

Average time on market: 19 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Crimson Red Tintcoat Description: Used 2017 GMC Yukon XL 1500 SLT for sale - $43,971, 24,215 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/05/03/01/10/2017_gmc_acadia-pic-7394343895951851834-152x114.jpeg

2017 GMC Acadia SLT Used Cars in Tempe, AZ 85283

Good Deal
$1,552 BELOW
CarGurus IMV of $29,587

Price: $28,035

Mileage: 15,770

Location: Tempe, AZ 85283

Average time on market: 41 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Summit White Description: Used 2017 GMC Acadia SLT for sale - $28,035, 15,770 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/03/21/01/10/2017_hyundai_veloster_turbo-pic-3684698956516946925-152x114.jpeg

2017 Hyundai Veloster Turbo Used Cars in Tempe, AZ 85283

Good Deal
$1,349 BELOW
CarGurus IMV of $19,907

Price: $18,558

Mileage: 3,116

Location: Tempe, AZ 85283

Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Ironman Silver Description: Used 2017 Hyundai Veloster Turbo for sale - $18,558, 3,116 miles with Bluetooth, Leather Seats
https://static.cargurus.com/images/forsale/2018/05/08/01/10/2013_ford_focus-pic-4148097775014300716-152x114.jpeg

2013 Ford Focus SE Used Cars in Tempe, AZ 85283

Good Deal
$919 BELOW
CarGurus IMV of $8,914

Price: $7,995

Mileage: 49,564

Location: Tempe, AZ 85283

Average time on market: 23 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Oxford White Description: Used 2013 Ford Focus SE for sale - $7,995, 49,564 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/04/25/01/07/2017_chevrolet_cruze-pic-2291961739859247416-152x114.jpeg

2017 Chevrolet Cruze LT Sedan FWD Used Cars in Tempe, AZ 85283

Fair Deal
$575 BELOW
CarGurus IMV of $13,538

Price: $12,963

Mileage: 40,240

Location: Tempe, AZ 85283

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Summit White Description: Used 2017 Chevrolet Cruze LT Sedan FWD for sale - $12,963, 40,240 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/05/25/01/09/2005_toyota_avalon-pic-3106585203540125763-152x114.jpeg

2005 Toyota Avalon XLS Used Cars in Tempe, AZ 85283

Fair Deal
$470 BELOW
CarGurus IMV of $7,265

Price: $6,795

Mileage: 121,430

Location: Tempe, AZ 85283

Average time on market: 17 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Indigo Ink Pearl Description: Used 2005 Toyota Avalon XLS for sale - $6,795, 121,430 miles with Leather Seats, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/05/01/22/20/2015_ford_explorer-pic-1841517692166636611-152x114.jpeg

2015 Ford Explorer XLT Used Cars in Tempe, AZ 85283

Fair Deal
$797 BELOW
CarGurus IMV of $26,313

Price: $25,516

Mileage: 21,463

Location: Tempe, AZ 85283

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Dark Side Metallic Description: Used 2015 Ford Explorer XLT for sale - $25,516, 21,463 miles with Bluetooth
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All reviewers have been verified to have contacted this dealer – Learn More
May 26, 2018
David Torres
Excellent response
Is this review helpful? Yes | No
May 15, 2018
GuruW45H8
Dealer was willing to to get back with me and wanted to get me approved but I changed my mind
Is this review helpful? Yes | No
May 13, 2018
Worst experience ever. I was disrespected by the sales manager, and treated very unprofessionaly. The vehicle was delivered in poor condition after taking them 3 days to get it ready only one of the safety concerns was met. None of the repairs negotiated in the original deal were completed they blew off my safety concerns!
Is this review helpful? Yes | No
Response from current dealership owner:
Eder Puente, We have reached out to you several times and left you voicemails to find a resolution to your experience. We look forward to speaking with you soon, please don’t hesitate to reach me directly at 480-752-1401, or reach me by email at chacegibbs@chapmanchoice.com. -Chace Gibbs | General Manager
Apr 26, 2018
mbabington
Very thorough on their follow ups even though I did not buy from them.
Is this review helpful? Yes | No
Response from current dealership owner:
mbabington,

Thank you for leaving us a positive review. We really appreciate your feedback, I hope to see you back here again soon. If you would like to add any additional comments you can reach me directly at 480-752-1401, or reach me by email at chacegibbs@chapmanchoice.com.

Chace Gibbs | General Manager
Mar 21, 2018
“Wrong internet price”. The difference was 6k from the Internet price, to their actual price.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Daniel, Internet prices match all available discounts and specific qualifications. I would be happy to go over all the pricing on any specific vehicle that you were interested in. I do not have any contact information for you, but please reach me directly at 480-752-1401, or reach me by email at chacegibbs@chapmanchoice.com.

Chace Gibbs | General Manager
Mar 6, 2018
lafalot022
Great!
Is this review helpful? Yes | No
Jan 10, 2018
I give them a negative 10. They quoted me by email a price of $21,500 for the Hummer, I said I will take by return email. The dealer called me and confirmed the price of $21,500 and would fedx the paperwork overnigt. Documents never arrived. I called the sales person rhe next day with no call back. A day later a second sales person called and said the price of $21,500 was wrong and came up with a BS Story that before they could sell it to me they would have to do work on the Hummer and the new price would be $29,000. So a negative 10 for Chapman.
10 of 10 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Tony, I’m sorry to hear that you felt you did not get accurate pricing. I would like to follow up with you, but I do not have your contact information in our records. If you can please call me directly at 480-752-1401 or by email at chacegibbs@chapmanchoice.com. -Chace Gibbs | General Manager
Nov 21, 2017
Horrible experience. Lied about having a vehicle. Claimed it sold in the 10 mins it took to drive there. They are bait and switch con artist.
12 of 12 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Sorry to hear that the vehicle you were interested in was not available when you arrived. Our system updates every day and they are automatically removed from our listings. We encourage our customers to call our sales staff to make sure a particular vehicle is still available; if that is the only vehicle you are looking for. It is also helpful to make an appointment so we can have the vehicle ready for your viewing. If you would like to add any comments, please don’t hesitate to reach me directly at 480-752-1401 or by email at chacegibbs@chapmanchoice.com.

-Chace Gibbs | General Mana
 More ...
Nov 19, 2017
Chapman has a ford f150 in there ad for at least 2 weeks that they ask me to come on down take it for a test drive it runs great no problems. So before i left my house they called back and said no the truck needs to many parts to fix it will be too expensive and that they will be sending the ford to wholesale. Then a few days later multiple used salesmen called me back to come look at the same truck that they said went to wholesale they said the truck is actually is good no problems. I get down there none of the used salesmen knew what I was talking about they could not find the truck in their ad and the truck actually is a piece of junk that did go to wholesale after all. I'm not saying all the salesmen at Chapman are clueless just the 5 different people that called me are.
8 of 8 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Cliff,

We want our customers to have the biggest selection of vehicles so they can have options. Sometimes certain vehicles do not pass our inspection process and do not get sold to the public. I apologize that you were not able to get a clear answer, I will look into this to make sure there are no further miss communications. If you have any more comments, please don’t hesitate to reach me directly at 480-752-1401 or by email at chacegibbs@chapmanchoice.com.

-Chace Gibbs | General Manager
Nov 14, 2017
sts11
This post is based in my opinion of events surrounding my attempt to purchase a vehicle from Chapman. After settling on a price via telephone with Dwayne, additional fees added on at the time of purchase. I was working with my local dealership to purchase vehicle on my behalf. Rick informed us, I had to pay dealer tax in Arizona despite my living in Texas and then apply for reimbursement. They also were trying to charge a mysterious extra $1500 dollars on top of the agreed and advertised sale price. Once they learned I was not financing through them, the agreed upon price again raised another 1,000 dollars. These guys are shysters. I recommend shopping elswhere.
9 of 9 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Sts11, I appreciate your opinion and I would like to address your concerns. There are certain taxes that are still liable even when doing out of state registrations but in-state deliveries. I think there are some confusions here and I would like to address them for you. If you are able to provide more information or comments, please don’t hesitate to reach me directly at 480-752-1401 or by email at chacegibbs@chapmanchoice.com. -Chace Gibbs | General Manager
Nov 11, 2017
wgarth123
They said the car was sold, but it's still listed on line 2 weeks later??
6 of 6 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Good evening wgarth123 - We update our inventory within one day of a vehicle being sold or cleared and apologize for the miscommunication. I assure you that if the car you are interested in is still here, we would love to show it to you. Please don’t hesitate to reach me directly so I can double check the vehicle you are interested in. I can be reached at 480-752-1401, or by email at chacegibbs@chapmanchoice.com. -Chace Gibbs | General Manager
Oct 28, 2017
Terri Knudsen
Terrible experience. A very pushy and aggressive salesman spoke with me. So aggressive that it blew my interest in a car and my ever my wanting to go there.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Terri, We take pride in a long-standing culture and 50 years of being a friendly local dealership with great service. I am surprised to hear your responses, but I do appreciate the feedback and apologize. Please don’t hesitate to reach me directly for further comments at 480-752-1401 or by email at chacegibbs@chapmanchoice.com. -Chace Gibbs | General Manager
Oct 10, 2017
Jerezac
Quick reply
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Jerezac - Thank you for the rating! Please let us know if there is anything we can do to make your next visit five stars. -Your Friends at Chapman Chevrolet
Oct 8, 2017
Mike Dora
The vehicle was advertised but no price. The salesman told me to come in but when I got there the vehicle had dead batteries and he said wouldn't pass emissions. Then they updated their information on the truck and gave a price so i returned and the vehicle STILL isn't for sale. Very unprofessional group who don't seem to know which end is up. Also the salesman immediately started trying to talk me into another vehicle. All in all, bad experience: I do not recommend
7 of 8 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Hi Mike. Occasionally we post our vehicles with a special call-in price because the vehicle is newly listed. We do have special pricing that is offered on different models. I do apologize for any confusion and will use this as feedback so that we may improve our processes. Please don’t hesitate to reach me directly at 480-752-1401 or by email at chacegibbs@chapmanchoice.com to discuss further. -Chace Gibbs | General Manager
Oct 3, 2017
Providence98
I worked with Rick, in sales. He was very pleasant and gave me all the info I needed. Did not purchase the truck, as we couldn't get the numbers to work. Strongly recommend working with Rick!
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Providence98, Rick has had a long-standing history with us here and we appreciate all of his dedication. I am sorry to hear that we were not able to get you your new vehicle. We are always willing to help someone find the right vehicle. If you have further comments or questions, please don’t hesitate to reach me directly at 480-752-1401 or by email at chacegibbs@chapmanchoice.com. -Chace Gibbs | General Manager
Sep 23, 2017
Very friendly and informative
3 of 5 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for the rating, Taylor . We also give you 5 stars!
-Your Friends at Chapman Chevrolet
Sep 18, 2017
The dealer states it has the vehicle, but encourages one to look at others which gives the impression of a "bait and switch."
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Renee, I apologize that you feel you had a bait and switch experience. Our intent is our customers enjoy a great experience and know all their options; so they don’t feel limited in their vehicle selection. We have a great selection of new and used vehicles and pride ourselves on low pricing and availability. If you have any other questions, please don’t hesitate to reach me directly at 480-752-1401 or by email at chacegibbs@chapmanchoice.com. -Chace Gibbs | General Manager
Sep 15, 2017
GuruDKQ95
Carlos and Roberto were very helpful. Although the car had sold already, Roberto did the best he could to help me find something else I liked. They are also willing to work on financing options. They have been so friendly and have kept in contact to help me find a car that is right for me, and there was no pressure. They truly do want to help you.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Carlos and Roberto have been here at Chapman for a very long time. We appreciate them both as they are very knowledgeable and hard working. I really appreciate your business with us and congratulations on your vehicle! Please don’t hesitate to reach me directly at 480-752-1401 or by email at chacegibbs@chapmanchoice.com. -Chace Gibbs | General Manager
Sep 4, 2017
Quick response
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for the rating, Frank! Please let us know if there is anything we can do to make your next visit five stars. -Your Friends at Chapman Chevrolet
Aug 4, 2017
the pinnons
Roberto was very helpful and friendly. Great experience overall. Very knowledgeable and understanding of my needs . Thank roberto and Chatmen Chevy
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Congratulations on your new purchase! I hope you enjoy your new vehicle for many years to come. Roberto is a great sales representative and we are happy to have him, along with all our great reps. If you have any further comments you can reach me directly at 480-752-1401, or by email at chacegibbs@chapmanchoice.com. Chace Gibbs | General Manager
Jul 2, 2017
FuzzyUnicorn
Dealer was responsive, but as they couldn't offer the 10yr 100k warranty on the Kia, did not buy from them. They did not try to convince me to buy a different car that they could warranty.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
FuzzyUnicorn - We offer full extended warranties on all of our vehicles and would love to earn your business. Let me know if you are still looking and I will get you with my best salesperson. Please email me at chacegibbs@chapmanchoice.com. Chace Gibbs, GM
Jun 28, 2017
Guru6C7M
Fast response, haggled a bit in the price, but came to a point where salesman woild check with his manager, but he never called back to confirm if he could or could not offer it for negotiated price.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 25, 2017
Cougar_2207
Talked to the salespeople told him I would be there in about two hours to see the car. Drove 13 miles and when I go there he told me the car eas sold by his manager. Lost all credibility at this point.
7 of 8 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Cougar_2207 -

Thank you for your feedback. We apologize if you were not contacted in the 2 hour time frame to be notified on the vehicle status. Please feel free to reach me at 480-838-1234 or by email (ChaceGibbs@chapmanchoice.com).

Thank you -
Curtis Ewing, Internet Sales Manager
May 11, 2017
The online sales guy Carlos is very.unprofessional. I made.him and offer and stated my max monthly payment I will afford. All he wanted.to do was argue that he had best prices anywhere amd that's why I inquired about vehicle I was interested in.Wrong I'd found with a base asking price I felt would meet my needs and be good negotiation starter. He said I can get you that monthly payment price if you let me get you a bigger loan amount...Really? How does one do this in the real world of truth not scams? Spend more to get lower paymemt! I told him KBB of vehicle...offered aprox 1690 over that and he had nerve tell me make realistic offer. Yet he never once budged to make proper counter offer in fact he then sends me a price quote based on original MSRP when the vehicle was brand new which ny the way was 5000$ over the asking price on CarGurus.So now he's trying sell me used for new. He then proceeded to call me by another name indicating I was.riled up. He's horrible salesman I hope he doesn't last much longer at all.Chapman lost me.forever amd a day unless they want to be realistic now amd truly sell me that vehicle at a major loss instead of marginal profit.
9 of 9 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Serious buyer - We received your comments. Thank you for making us aware of your unpleasant experience and we would like to follow up. Please feel free to reach me at 480-838-1234 or by email (ChaceGibbs@chapmanchoice.com). Thank you - Curtis Ewing, Internet Sales Manager.
May 1, 2017
AKARED
Quick to contact and folliw up with an inquiry
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for the rating, AKARED – we also give you 5 stars!
-Your Friends at Chapman Chevrolet
Apr 25, 2017
Best cash out the door purchase experience I have ever had! Carlos and Duane were awesome, they did everything I asked even pricing! Nice job Chapman!!!
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Apr 16, 2017
Very fast responding to my inquiry and provided a free Carfax!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 14, 2017
chupacabra444
contacted me quickly.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 9, 2017
Found the car we were looking for on Saturday after the dealership was closed- I called first thing on Sunday morning to see if it was still available- I was told it was so I filled out all the paperwork online and gave them my bank card number to hold the vehicle. We got ready and got in the car to make the two hour drive to pick up the car and then while we were on the drive down they called to say the car had sold the previous day. Whoever updates the website should do it in real time and the sales people should be made aware of inventory (also in real time)
8 of 8 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Cory, We are concerned to hear about your most recent experience. We strive to make sure all information is up to date and correctly related to our customers. I am forwarding your comments to our GM and will be looking further into this recent occurrence. Curtis Ewing, Internet Sales Manager.
Mar 4, 2017
Kristopher Desean
Had the pleasure of working with jarmarcus, highly recommend working with him if you want a vehicle! Got their, was very friendly, the car was CLEAN. I noticed a couple of issues however...all of those issues were taking care of for me. I WILL be coming back for business, go here if you want great customer service
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 1, 2017
Great experience. No pressure. Plan on shopping there for the right car
1 of 3 people found this review helpful.
Is this helpful? Yes | No
Feb 2, 2017
Worst car buying experience I have ever had. VERY unprofessional. The salesmen and sales manager were very rude. They had a take it or leave it attitude. They were offended to the point of becoming borderline confrontational that I dare attempt to negotiate their price. I did however reluctantly purchase the vehicle from them ONLY because I loved the vehicle. Their unprofessionalism unfortunately carried over into the finance department. I ended up having to go back to the dealership twice due to errors with the paperwork. Even after I told them that I'd take the vehicle and agreed to their terms, they changed the original deal that I had already worked out 2 days prior stating that the deal I made was with a different sales manager that was off. The on duty sales manager told me that there was no money in the deal for him and if it were up to him he wouldn't make the deal at all. I love the vehicle, but, as I write this I am disappointed in myself for giving this place my business.
15 of 16 people found this review helpful.
Is this helpful? Yes | No
Jan 22, 2017
We arrived on time for our appointment. The receptionist couldn't find our appointment and told us to wait. We waited for a solid 20 mins before anyone came to check on us. Then we got a junior salesman. We look at the truck and there are so many thing wrong with it that is comical. After the drive he tells us to wait again so he can go talk to someone about the issues. We politely declined and left. We bought a car from a different dealership.
8 of 8 people found this review helpful.
Is this helpful? Yes | No
Dec 18, 2016
I called 1st to see if the jeep they advertised was still available, they said it was. When I got there they had a difficult time finding it. It was in a back fenced in area. The used car mgr said it had a bad front end and they wouldn't sell it like that, so I made the trip, on a car they said was for sale, called before I came, just to find out it wasn't for sale. Thus 1 ⭐️
8 of 10 people found this review helpful.
Is this helpful? Yes | No
Dec 4, 2016
Quick response! Used vehicles over priced mainly because of the chapman package that they don't let the customers decide if they want it or not. My experience is take it or leave it kind of deal they won't budge on the selling price,so I went elsewhere.
9 of 9 people found this review helpful.
Is this helpful? Yes | No
Nov 2, 2016
Responsive and attenyive. However they seemed to be overpriced on one unit. I didn't purchase from them.
6 of 7 people found this review helpful.
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Oct 15, 2016
Grant did an excellent job to get the deal I wanted. I give him 4 stars and 5 stars for making it happen in one day after the app was done. Other dealers takes 2 to 3 days and most of them get dropped for not working with the people's needs and not putting then first as the people are the business driven to the establishment. Customers are the President of your company as they decide if you shall stay in business! Andd money revenue generating back is key for long term business.
1 of 5 people found this review helpful.
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Oct 8, 2016
The price had gone up $2000. I did not drive all the way across town to see it.
4 of 4 people found this review helpful.
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Sep 27, 2016
Very responsive and sincere salesman---even congratulated me on my Silverado purchase from a closer dealer---I'm from Vt and a former Tacoma guy.
1 of 2 people found this review helpful.
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Sep 27, 2016
Teran05
They are great, they contacted me in the first hour of contacting them. They very friendly. I would recommend them to others looking for a vehicle.
1 of 2 people found this review helpful.
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Sep 20, 2016
Dissapointed in the sales person ,I asked about a carfax and they didn't respond.I asked about an out the door price and they gave me one which was the window price w/tax,doc,lic,standard with no compromise.I asked how much if I pay cash and price went the wrong way it went up $1000.00.This sales person just cost them the sale and possibly others as I am looking to expand my company and will need a few more trucks in the near future.
9 of 9 people found this review helpful.
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Sep 17, 2016
Responded quickly. Kept me informed of new trade ins meeting my criteria. I ended up buying a car closer to home. I would contact them again if I was in the market for another car.
1 of 1 people found this review helpful.
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Jul 26, 2016
Horrible customer service, the only good thing about them is the prompt response ,, they low ball trade ins yet they do not make any changes to their vehicles, the salesman act like they don't care if you shop there of not, worst experience so far
6 of 6 people found this review helpful.
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Jun 25, 2016
Angir
Was rude .took 3 days to respond
4 of 4 people found this review helpful.
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Jun 8, 2016
Prompt reply to all inquiries but we never met with a representative at the dealership
1 of 2 people found this review helpful.
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Read 46 old reviews
May 14, 2016
After contacting dealer to see specific vehicle and driving 20 miles I arrived to find out that vehicle has been sold 6 weeks prior and they wanted to show me others similar; wait was long for the sales person, so I decided to leave and asked to call me when they have something within my criteria- revived few phone calls, but little too late as I purchased vehicle at different dealer.
5 of 5 people found this review helpful.
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May 13, 2016
Best experience I've ever had. Syd made me feel like I was family..
1 of 2 people found this review helpful.
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May 9, 2016
Quick response
1 of 2 people found this review helpful.
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May 5, 2016
Helpful.
1 of 1 people found this review helpful.
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May 4, 2016
To slow respond, and no will for negotiation
3 of 3 people found this review helpful.
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Apr 19, 2016
Grifalda
Prompt response and interested on my decision without any hurry. Thanks
1 of 1 people found this review helpful.
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Apr 10, 2016
Was getting the money to send them ,when they switched the tire and rims. So I did not have a good experience. I guess I thought because they were a big dealership they would want to protect their name. I was wrong.
3 of 3 people found this review helpful.
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Apr 9, 2016
Prompt
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Apr 2, 2016
Excellent service
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Mar 20, 2016
Went to dealership unable to locate auto. 1st sales rep walked right passed me and said someone else will help you looked for 20 minutes before I was able to find someone to help. He then wasted half my day trying to track down the car, then he wanted to try push another car on me that I did not want. I then Contacted the Internet Sales manager the next day and he avoided all my questions and finally came out and said well that cars in Vegas so I don't even know why its on our site. This is all after he tryed to schedule me to come back to the dealership for a test drive. POOR SERVICE ALL THE WAY AROUND.
0 of 1 people found this review helpful.
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Mar 14, 2016
Two sales people contacted me and a "sales manager" contacted me by phone to see what I was looking for. Although the old car I was interested in was gone, she searched Craigslist and found another just like it in the area. Thanks to her for going out of the way to find the car I wanted.
1 of 1 people found this review helpful.
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Mar 11, 2016
flooded mailbox with unrelated material.
1 of 2 people found this review helpful.
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Feb 27, 2016
Brian was a pleasure to work with. He was funny & very personable. When it came down to numbers, we could not agree on a price. The vehicle I looked at was already above the actual value & Chapman just wouldn't budge.
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Feb 24, 2016
Did a good job
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Jan 31, 2016
Price was way out of line with everyone else. Purchased Terrain from another Dealer.
Is this review helpful? Yes | No
Jan 21, 2016
Robert Kuntz
5
Was good, was treated well, not sure if the car is actually for sale.
Is this review helpful? Yes | No
Dec 8, 2015
Over eager to sell me a Chevy when I called about a used Honda, if you want a Chevy though I'd go to these guys.
Is this review helpful? Yes | No
Dec 3, 2015
Great still working with them
Is this review helpful? Yes | No
Dec 3, 2015
Car was overpriced, and then salesperson tried to tack on dealer extras without even discussing them with me. Poor experience.
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Aug 3, 2015
Although I didnt see the car listed, I am happy with what I am driving today!! 2015 Camaro, salesperson and finance mgr were awesome...
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Aug 3, 2015
The dealer was great, but the vehicle I wanted sold before I could get to the dealer.
Is this review helpful? Yes | No
Aug 2, 2015
Very accommodating; staff work hard to assist you in making a purchase that will suit your needs for years to come.
Is this review helpful? Yes | No
Jun 24, 2015
Quick response
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May 1, 2015
Very timely response, good follow up, not over the top,However I did ask to see pictures of the car in question never got them.
Is this review helpful? Yes | No
Mar 11, 2015
Great deal bought it!
Is this review helpful? Yes | No
Jan 15, 2015
Friendly staff. Wish dealers would stop advertising the same vehicle as available in different locations. One VIN is listed as available in Tempe, Scottsdsle and Tucson at different dealers. I get it for visibility based on search parameters but it doesn't do much for buyer confidence to actually see the vehicle.
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Jan 13, 2015
Everything went well, very good customer service.
Is this review helpful? Yes | No
Oct 29, 2014
They want to give just trade in value for your trade but won't budge on the price of their car. Their car was 3000 over fair maket value.
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Oct 28, 2014
Felt like there was a little haggling, but the eventually got me a fair deal
Is this review helpful? Yes | No
Oct 7, 2014
Have a strong relation with costumer
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Aug 16, 2014
Waste of time and and money will go somewhere else.
Is this review helpful? Yes | No
Aug 8, 2014
Ended up buying another vehicle. They were prompt with attention and information.
Is this review helpful? Yes | No
Jul 31, 2014
Deseree was Very helpful
Is this review helpful? Yes | No
Jul 28, 2014
Although the dealer sales person was very nice, their pricing was a few thousand off the mark, therefore I did not purchase here!
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Jul 25, 2014
when we finally connected, I found out the car was in the body shop for repair due to a rear-end accident, we went to look at it and there is front end damage as well... the car was dirty inside from the previous owner...several delays and attempt to gain my business, but I walked away from the deal--they really need to have the vehicle in top condition before putting it on the market--it's a turn off to customers to have to wait multiple times while they decide what they want to do to earn business. Exact opposite of what I've experienced at AutoNation and CarMax.
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Jul 10, 2014
great service department
Is this review helpful? Yes | No
Jun 21, 2014
Customer service is not a high priority. Needed an alignment and tire balance. Took 2 days. Still need 3 items delivered.
Is this review helpful? Yes | No
Jun 12, 2014
Great.
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May 31, 2014
I went to look at a van that was listed at $8,800.00 on line. The vehicle needed to have the decals removed, new tires and checked out by their mechanics. I put a deposit down to hold it so I could look at it after the above mentioned work was done. They gave me a summary of what it was going to cost me which was 8,800.00 for the van plus 1,250.00 for tires, decal removal and mechanical work. They estimated the taxes to be 1,750.00. The tax should have been around 750.00 not 1,750.00. I cancelled the deposit and informed them that I was no longer interested in the vehicle and the called back and said that they would take off the 1,250.00 but I still felt uneasy because I thought they were trying to charge for something they should have been doing themselves. I bought my van elsewhere..
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May 30, 2014
Good people
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May 27, 2014
They responded to my request about the Camaro almost right away.
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May 23, 2014
Bought my Mercedes from them and am really happy. My sales guy Matt was really nice and so was the manager and the finance manager. They were very reasonable.
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Dec 29, 2013
Good follow-up and very courteous.
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Oct 21, 2013
Hide the fact the truck was wrecked, asked for the car fax 3 times, never got it. They went right to high risk auto load and kept it a secret until we insisted on it. Bottom line, Chapman Chevrolet tried pulling a fast one by constantly pushing things along!!
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Sep 15, 2013
migration_Danawindes
Price was over what I wanted to pay. We lived to far to try to deal in person. If they were able to come down on price over the phone I would have purchased this Vehicle.
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May 13, 2013
Fantastic service and price was as advertised. I got the car I always wanted no joke and the salesman John was very nice not pushy and the finance guy Josh was honest and straightforward. Couldn't have had a better experience.
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