Chapman BMW On Camelback

Mar 1, 2024

I think I was a difficult applicant to get approved for by the banks as 4th vehicle, and Myles in finance made it happen 24 hours. Salesman John Wallace was very friendly and made me feel very comfortable with the car buying process. Definitely recommend him if you’re looking for a vehicle.

Is this review helpful? Yes | No

Mar 4, 2024

Response from current dealership:

Thank you for taking the time to provide us with a positive review of your experience with John Wallace. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

20

Ricky

Dec 9, 2023

The dealership has been absolutely fantastic with all the questions and pictures of the car my salesman Ali Shahna was so helpful in describing the car and the pictures he relayed to me in the financial manager Julio was extremely experienced in setting up my paperwork for the purchase

Is this review helpful? Yes | No

Dec 11, 2023

Response from current dealership:

Thank you for taking the time to provide us with a positive review of your experience with Ali Shahna and Julio. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

Guru9LMTBW

Dec 1, 2023

Chapman BMW is an absolute stellar dealership. Jeff Stuart was amazing, knowledgeable and extremely helpful. I have bought 2 cars from this dealer and I have had an amazing customer service and experience.

Is this review helpful? Yes | No

Dec 4, 2023

Response from current dealership:

Thank you for your review! We are happy to see that you had a good experience with Jeff Stuart. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

Andre

Sep 20, 2023

Top class group.

Is this review helpful? Yes | No

Sep 21, 2023

Response from current dealership:

Thank you for your review of our dealership! We greatly appreciate your business and are happy to hear your positive feedback! Wishing you many happy and safe miles!

greg

Aug 21, 2023

Great

Is this review helpful? Yes | No

Aug 23, 2023

Response from current dealership:

We appreciate you taking the time to share your experience with us and we look forward to serving you again.

Bigfuut

Aug 20, 2023

They worked with me but my eyes were bigger than my wallet.

Is this review helpful? Yes | No

Aug 21, 2023

Response from current dealership:

Thank you for your positive review! We have vehicles at all ranges should you still be in the market for one. We are here for all of your automotive needs.

Greg

Jul 28, 2023

Great

Is this review helpful? Yes | No

Jul 31, 2023

Response from current dealership:

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!

Gina

Jul 21, 2023

I drove about an hour. Or so out of my way because dealer advised they would have my payment where I needed it to be, once I got there they started the “dealer” games , made me wait 25 mins in an office and came back with a number 150 over what I could pay. Mind you I had already filled out application, sent all info required as I was limited on time. Car has all kinds of paint chips in the front and rims were scratched up from curbs , black rims with paint off. I won’t return.

8 of 8 people found this review helpful.

Is this helpful? Yes | No

John

May 11, 2023

Great

Is this review helpful? Yes | No

May 15, 2023

Response from current dealership:

John,
Thank you for your review of our dealership! We greatly appreciate your business and are happy to hear your positive feedback! Wishing you many happy and safe miles!
Chapman BMW on Camelback

20

Ralph

Jan 9, 2023

Yes, they where very transparent and informative about the vehicle.

Is this review helpful? Yes | No

Jan 10, 2023

Response from current dealership:

Ralph
We built Chapman to provide the best possible service to every customer who walks through our doors. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Chapman BMW on Camelback

Bill

Jan 8, 2023

Very professional and friendly service

Is this review helpful? Yes | No

Jan 9, 2023

Response from current dealership:

Bill

We are happy that you had a positive experience visiting our dealership! We look forward to delivering the same experience on your next visit.

Chapman BMW on Camelback

20

GuruNC1DN

Dec 15, 2022

Nice experience

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Dec 19, 2022

Response from current dealership:

Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.
Chapman BMW on Camelback

5

Guru9RGXT5

Nov 30, 2022

Purchased 2014 Corvette from Cameron at Chapman BMW. Great place to buy a car.Cameron was very professional made it easy. Go see Cameron.

Is this review helpful? Yes | No

Dec 1, 2022

Response from current dealership:

Thank you for trusting Chapman to assist you with your purchase. We work hard every day to give our clients the best purchasing experience, and we are pleased to see you had an amazing one!
Chapman BMW on Camelback

GuruX4Y7B

Nov 30, 2022

Great service

Is this review helpful? Yes | No

Dec 1, 2022

Response from current dealership:

Thank you for being our customer and leaving us a wonderful 5-star review.
Chapman BMW on Camelback

Bill

Nov 28, 2022

Prompt response and follow up

Is this review helpful? Yes | No

Nov 29, 2022

Response from current dealership:

Bill,
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.
Chapman BMW on Camelback

scott

Nov 2, 2022

Dealer responded quickly but car sold

Is this review helpful? Yes | No

Nov 3, 2022

Response from current dealership:

Scott,
We appreciate you taking the time to share your experience with us and we look forward to serving you again.
Chapman BMW on Camelback

20

Ely54

Sep 7, 2022

Very courteous and professional.I purchased elsewhere.

Is this review helpful? Yes | No

Sep 8, 2022

Response from current dealership:

We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership.

Your Friends at Chapman BMW on Camelback

Wayne

Sep 1, 2022

Very responsive sales person schedule an appointment when I went to inspect the car it was sold the night before

Is this review helpful? Yes | No

Sep 2, 2022

Response from current dealership:

Wayne,

We appreciate you taking the time to share your wonderful experience with us! Your comments have been shared with our team here at Chapman BMW on Camelback . When we hear from satisfied clients like you, we spread the positivity around! Thank you again for your review.

Your Friends at Chapman BMW on Camelback

azhobley

Aug 10, 2022

Fast response. Very helpful, knowledgeable and above all friendly.

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Aug 11, 2022

Response from current dealership:

We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!
Your Friends at Chapman BMW on Camelback

Michael

Aug 8, 2022

Amazing service! The salesman was extremely helpful from start to finish. I did most of the paperwork before I showed up too. I would, hands down, recommend Chapman to anyone looking for quality, professionalism, and transparency when buying. 10/10, would recommend.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Aug 8, 2022

Response from current dealership:

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.
Your Friends at Chapman BMW on Camelback

Tiffany

Aug 4, 2022

Very pushy sales team. They called and emailed too much. Honestly I really just wanted verification if the vehicle was still available. I opened an email and didn’t respond and they emailed me back stating that they noticed I read the email but didn’t respond. Too pushy for me

4 of 4 people found this review helpful.

Is this helpful? Yes | No

Aug 12, 2022

Response from current dealership:

Dear Tiffany,

I am saddened to read that you feel that way. We want to be of exceptional service to you in any way we can. If you do you decide to give us another chance don’t hesitate to reach out on your terms.

Shane M. O’Hanrahan

General Manager

Chapman BMW

Direct (Camelback) 602.308.4973

Guru98GSBH

Jul 15, 2022

Terrible experience and service. Wouldn't recommend. I came in to buy a car and was disrespect by the Chapman's salesman regarding the authentication of my car. Then followed to state he knew nothing about the car he was selling and that he had to watch a video to understand the history of the car and why it was called the "bullitt". They had a 10k mark up over the national listing price for the car. Since then the car price has dropped because no one is willing to pay that price for the vehicle. I left that day without buying a car. Another dealership just received the same car with less miles and better customer service right after dealing with Chapman's poor customer service. I am thankful I didn't purchase from them. I don't recommend anyone to waste time here.

11 of 11 people found this review helpful.

Is this helpful? Yes | No

Jul 21, 2022

Response from current dealership:

Jimmy,

It is to my understanding that this issue was resolved. If we can be of any further assistance please don’t hesitate to contact us any time.

Cray83

Apr 20, 2022

Responded quickly and communicated quick

Is this review helpful? Yes | No

May 3, 2022

Response from current dealership:

We are happy to see that you had a positive experience when visiting our dealership! We look forward to delivering the same experience on your next visit.

Your Friends at Chapman BMW on Camelback

5

Guru9SW5NT

Dec 22, 2021

A great deal from a great dealer that did a great job for me all the way thru to me receiving my beautiful SUV!!! Thank you, thank you, thank you to the great people at Chapman BMW on Camelback!!!!

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Jan 27, 2022

Response from current dealership:

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

Your Friends at Chapman BMW on Camelback

Janet

Nov 2, 2021

Very nice and helpful

Is this review helpful? Yes | No

Nov 3, 2021

Response from current dealership:

We appreciate your feedback. Thank you for taking the time to review us. We look forward to seeing you again soon!
- Your Friends at Chapman BMW on Camelback

Bill

Oct 16, 2021

Great! I'm buying a car from them.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Nov 3, 2021

Response from current dealership:

Thank you for your kind words! We look forward to seeing you once more.
- Your Friends at Chapman BMW on Camelback

JasminDzafcic77

Sep 20, 2021

they went above and beyond very friendly

Is this review helpful? Yes | No

Sep 22, 2021

Response from current dealership:

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Chapman BMW on Camelback

Jose

Aug 28, 2021

Great experience got all the answers for all the questions that I had fast and hassle free

Is this review helpful? Yes | No

Aug 31, 2021

Response from current dealership:

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Wishing you happy and safe miles.
- Your Friends at Chapman BMW on Camelback

Rafal

Aug 17, 2021

What a joke! They want to low ball you on your trade and sell the car at an inflated price. Literally no other dealership has been this disappointing.

5 of 5 people found this review helpful.

Is this helpful? Yes | No

Sep 20, 2021

Response from current dealership:

Urbansk1, we are sorry to see your review. We give as much as possible on trades and all of our pricing including fee’s are listed.

We are sorry we were unable to reach an agreement with you and hope that you have had success in your vehicle search.

Juan

Jun 28, 2021

Great dealership BJ the sales manager beyond professional and Linda the sales women is amazing

Is this review helpful? Yes | No

Jun 29, 2021

Response from current dealership:

We appreciate your feedback about your experience. We take pride in serving our customers and hope to see you again soon!
- Your Friends at Chapman BMW on Camelback

Duncan

Jun 25, 2021

Car I asked about had already sold. They got back to me almost immediately to let me know. Very much appreciated their rapid response - ESPECIALLY as is wasn't going to lead to a sale for them.

Is this review helpful? Yes | No

Jun 29, 2021

Response from current dealership:

Thank you for your review and feedback. Your input and feedback are invaluable tools in assisting us in maintaining the high standards that we work diligently to uphold every day.
- Your Friends at Chapman BMW on Camelback

DickToledo

Jun 17, 2021

Bought a 2016 VW Touareg. My 2nd vehicle purchased from Chapman BMW. Both have been super easy (yes really). Was given numbers. Countered with what I wanted for my trade and what rate I was prequalified for and had everything waiting for me BEFORE I got to the dealer to view the car and drive it. Went right to finance after.

Is this review helpful? Yes | No

Jun 21, 2021

Response from current dealership:

Thank you for your review and feedback. Your input and feedback are invaluable tools in assisting us in maintaining the high standards that we work diligently to uphold every day.
- Your Friends at Chapman BMW on Camelback

Renee

Jun 7, 2021

What a SHAM this place is. Only go here if you are desperate as this place is deliberately TRYING to rip people off. The listed price on this vehicle was $13,900. The price they tried to lock me in at was over $18,000! Excuses were oh we have a $999 cleaning fee and a $675 doc fee and 8.3% tax and gap insurance and mandatory $899 car location assistace and almost $400 title fee and mystery fee of $1,000 for "add ons". I understand the tax and the doc fee (although AZ state tax is only 5.6% and the doc fee is on the high side) . After haggling they dropped to $17,400 and tried to lock us into a 6 year term for a "lower payment". No thanks. Waste of everyone's time. Will never go to any Chapman dealership again.

17 of 17 people found this review helpful.

Is this helpful? Yes | No

Jun 10, 2021

Response from current dealership:

Renee, we are sorry to see your review and would like to address a couple of things.
Our prep fee for a used vehicle is $695 which is a very standard fee, our Doc fee is $499
which is actually lower than most dealers, Phoenix Sales tax is in fact 8.6% (https://www.sale-tax.com/Arizona)
The other mystery fee is actually the sales tax on the price of the vehicle after reviewing your offer.
We understand there is a lot involved with buying a vehicle and are sorry we were unable to reach
an agreement on the vehicle of interest with you.

Guru9V2VD6

May 7, 2021

Good experience just did not do business

Is this review helpful? Yes | No

May 10, 2021

Response from current dealership:

Thank you for your positive review! We hope to see you back soon.
- Your Friends at Chapman BMW on Camelback

Dknguyen

May 5, 2021

Flew into PHX from California - very easy and painless process, they even picked me up from the air port!

Is this review helpful? Yes | No

May 6, 2021

Response from current dealership:

Thank you, for your kind words! It makes us happy to know that providing our clients with the best services we can offer is paying off. If we can make your life easier, then we have truly done our job.
- Your Friends at Chapman BMW on Camelback

Jamie

Mar 29, 2021

Answered all my questions and returned andert

Is this review helpful? Yes | No

Mar 31, 2021

Response from current dealership:

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Chapman BMW on Camelback

Sandy

Mar 27, 2021

Very nice dealership to deal with!

Is this review helpful? Yes | No

Mar 31, 2021

Response from current dealership:

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman BMW on Camelback

Guru957N8C

Mar 8, 2021

My overall experience was decent. Feedback and communication from the finance manager, Jeremy, was phenomenal. I would rate them 5 stars based on his professionalism, thoroughness, transparency, and excellent communication. I gave a 3 star rating due to insufficient communication from my sales rep as well as the details surrounding the paperwork that was originally submitted to the finance manager attempting to increase the sale of the vehicle (by a substantial amount) beyond that which was discussed. Overall, I would purchase from them again;however, that process would definitely be done in person. If it weren’t did Jeremy, I would not have purchased a vehicle from them; they should be proud to have him as a valued employee.

4 of 6 people found this review helpful.

Is this helpful? Yes | No

Mar 17, 2021

Response from current dealership:

Thank you for your business. We apologize everything was not as smooth as it should have been. We are glad Jeremy took care of you and made everything right.

Enjoy your new vehicle and stay safe and healthy.

Eli

Mar 2, 2021

Great people sent me pictures and videos of the vehicle I highly recommend them, I ended up Sitcking with Mercedes and got a c63s

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Mar 17, 2021

Response from current dealership:

Thank you for your review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again.
- Your Friends at Chapman BMW on Camelback

Jessica

Feb 28, 2021

Very friendly service. I sure hope I can get this camera from them

Is this review helpful? Yes | No

Mar 2, 2021

Response from current dealership:

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Wishing you happy and safe miles.
- Your Friends at Chapman BMW on Camelback

Kevin

Feb 18, 2021

Extremely professional and responsive. They answered all my questions promptly and accurately. Highly recommend.

Is this review helpful? Yes | No

Feb 19, 2021

Response from current dealership:

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman BMW on Camelback

Robin

Feb 1, 2021

Helpful, good communication.

Is this review helpful? Yes | No

Feb 3, 2021

Response from current dealership:

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
- Your Friends at Chapman BMW on Camelback

Jeff

Jan 30, 2021

Abraham was very good to me. Knowledgeable, accommodating and helpful.

Is this review helpful? Yes | No

Feb 1, 2021

Response from current dealership:

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman BMW on Camelback

Dubblebubble1st

Jan 22, 2021

They are my guys! On the search for my dream BMW!

Is this review helpful? Yes | No

Jan 28, 2021

Response from current dealership:

We are happy to see that you had a positive experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
- Your Friends at Chapman BMW on Camelback

Tony

Jan 19, 2021

Prompt contact first by email then by phone.

Is this review helpful? Yes | No

Jan 19, 2021

Response from current dealership:

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman BMW on Camelback

Shirley

Jan 18, 2021

I told them in an email that I had purchased a different vehicle and still, two days later they called me. Why allow email if no one reads it?

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Jan 22, 2021

Response from current dealership:

Shirley, we apologize, the system automatically prompts for calls and emails. You are marked as bought elsewhere and this should not happen again.

Vida Wilson

Ty

Jan 16, 2021

Friendly and easy to work with.

Is this review helpful? Yes | No

Jan 19, 2021

Response from current dealership:

Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again.
- Your Friends at Chapman BMW on Camelback

Ginger

Jan 13, 2021

They continue to advertise a black Mercedes GLC 2016 vehicle that says 33,408 miles the actual miles are nearly double that at over 53,000 miles looks like a bait and switch scam zero stars âï¸

5 of 5 people found this review helpful.

Is this helpful? Yes | No

Jan 19, 2021

Response from current dealership:

Ginger, the vehicle actually has 48,402k miles on it and we are having an issue with our system loading this car as it was in our inventory previously, bought by one of our own Managers, and is now in again as it was traded, we have it listed for sale for the 2nd time. The system kept pulling the original details vs. the updated ones. There is a picture of the odometer on every listing we have so definitely no bait and switch attempts, nor something we practice ever. We have attempted to reach you by phone to explain this to no avail and now see your review. It has been corrected.

.Vi

More ...

30

Truckboattruck79

Jan 7, 2021

Bought the car shipping was a little slow but with all the holidays I understand

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Jan 8, 2021

Response from current dealership:

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman BMW on Camelback

Alec

Jan 7, 2021

Great dealer

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Jan 8, 2021

Response from current dealership:

Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again.
- Your Friends at Chapman BMW on Camelback

Sandra

Jan 6, 2021

Although I called 2 hours before arriving, the salesmen was not prepared. My husband found the car before the salesman did. The car was locked and he was unprepared to open it. I told him I wanted to drive it and he took my license to make a copy which is normal, but then he wanted to go with us, which wasn't the experience I had with other dealers. I was asking him questions about the car ; motor, drivetrain, etc. and he was really clueless, especially about the drivetrain. When it was clear we wanted to purchase the car I asked the salesman if the car would be detailed before we picked it up, he said yes it would be. Although when we picked it up the next day, it was obvious little effort was made to the detail ie; car hadn't been freshly washed & sticker marks on the windshield. In the middle of the sale another salesman took over, it was unprofessional. When we picked it up, he handed us the keys & didn't even walk us to our car when we pick it up. Never again, Chapman BMW.

10 of 10 people found this review helpful.

Is this helpful? Yes | No

Feb 24, 2021

Response from current dealership:

Sandra
We are sorry to hear about your purchasing experience. Not how we typically handle things at Chapman at all. We would like to address this properly and would need to know who your sales people were which we cannot determine by your first name only. If you would like to contact us to provide more detailed information we would appreciate the input:.

Vida Wilson – Business Development Manager - 602-308-4907

Renzo67

Jan 6, 2021

Dealer was Great, he really tried to get me into the car of my dream..... But my pocket said No!!

2 of 3 people found this review helpful.

Is this helpful? Yes | No

Jan 6, 2021

Response from current dealership:

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman BMW on Camelback

Dabbott37

Jan 3, 2021

I appreciated their follow up

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Jan 6, 2021

Response from current dealership:

Thank you for your review. We are happy to see you had such a good experience!
- Your Friends at Chapman BMW on Camelback

Guru9ZVJ48

Jan 3, 2021

Had everything ready for me

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Jan 4, 2021

Response from current dealership:

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
- Your Friends at Chapman BMW on Camelback

Eric

Jan 1, 2021

We were quite interested in this Fiat 500e, but when the dealer got down to the nitty gritty and $1000 worth of line item "fees" appeared on the quote, we walked.

6 of 6 people found this review helpful.

Is this helpful? Yes | No

Jan 5, 2021

Response from current dealership:

Eric,
We are sorry to see your review. All of our fee’s are disclosed and are standard. If you would like to go over them please feel free to reach out or revisit with us. We would love to assist you with your vehicle needs.

Karen

Dec 27, 2020

Very helpful in answering questions and providing information and images/video of the vehicle.

Is this review helpful? Yes | No

Dec 29, 2020

Response from current dealership:

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Chapman BMW on Camelback

GuruJ7TP6

Dec 11, 2020

* Follow Up * Fair Pricing *

Is this review helpful? Yes | No

Dec 14, 2020

Response from current dealership:

Thank you for your positive review! We hope to see you back soon.
- Your Friends at Chapman BMW on Camelback

Linda

Dec 7, 2020

Great,greatest the best!!

Is this review helpful? Yes | No

Dec 8, 2020

Response from current dealership:

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman BMW on Camelback

Dan

Dec 4, 2020

Chapman BMW was not very forthcoming on pricing and kept changing the pricing up and down. Pricing was visible online and they even told me another customer was offered a price lower then what they offered me. They also played games quoting me a price to pick up that included taxes and then saying they needed to ship it to me but the taxes would be my responsibility but did not lower the price. This was a ~ $5k uplift. We agreed on a price and then they would not honor the price agreed upon. I did not like my experience with them at all. I ended up buying another similar car for less and am really enjoying it.

19 of 19 people found this review helpful.

Is this helpful? Yes | No

Dec 17, 2020

Response from current dealership:

We are sorry to hear that there seemed to be some confusion on pricing in your negotiations. We disclose all costs and fee’s.

We are pleased to hear you found a vehicle to fit you needs and appreciate the opportunity at the chance to earn your business.

Vida Wilson
Business Development Manager
602-308-4907

GuruY4VW5

Nov 27, 2020

Horrible I contacted them they contacted me I replied then nothing a day later they started the conversation over I replied then nothing happens about 4 times not only that but the original price for this car was between $14,500-$15,500 and the price went up to $16,254 they easier it 3 times the whole time I was trying to get it for the original price

15 of 15 people found this review helpful.

Is this helpful? Yes | No

Dec 17, 2020

Response from current dealership:

We are sorry it appears connecting was an issue with sales, Our pricing reflect the market daily so can fluctuate but we are always open for negotiation. We wish you luck in your vehicle search.

Vida Wilson
Business Development Manager
602-308-4907

20

Ed

Nov 22, 2020

I truly enjoyed my shopping experience! Steve was very professional and made sure I was happy before I left. Thank you!

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Nov 23, 2020

Response from current dealership:

Thanks for leaving a review, and mentioning Steve. You're right, Steve is phenomenal! We are happy to have him on our team!
- Your Friends at Chapman BMW on Camelback

Mark

Nov 21, 2020

Responded immediately.

Is this review helpful? Yes | No

Nov 23, 2020

Response from current dealership:

Thank you for your review. We are happy to see you had such a good experience!
- Your Friends at Chapman BMW on Camelback

Jack C.

Nov 21, 2020

Some very nice and helpful people. Cole was helpful in the sales process. I ran into some confusion with the paperwork, one very unfriendly finance person. Itâs a black and white business, no room for negotiation or price conversation. It started with very good prices but after they added their required fees, shipping and specialties it climbed several thousand. The contract they sent was full of things we couldnât sign and one finance manager told me that in about a hundred closings, they never had anyone ever question their signature requirements. That was dumbfounding. Anyway, itâs a good dealership with some good people but the closing errors left us cold and we cancelled the purchase.

14 of 14 people found this review helpful.

Is this helpful? Yes | No

Dec 17, 2020

Response from current dealership:

Jack – we are sorry to have missed your business over what seems to have been some misunderstandings with the paperwork. We hope you have found a vehicle for your needs and are sorry to have missed your business.

Vida Wilson
Business Development Manager
602-308-4907

Thomas

Nov 21, 2020

Very friendly and helpful

Is this review helpful? Yes | No

Guru9DB6YK

Nov 18, 2020

Great

Is this review helpful? Yes | No

Nov 19, 2020

Response from current dealership:

Thank you for your review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again.
- Your Friends at Chapman BMW on Camelback

GuruYWL9K

Nov 16, 2020

Terrible business practices and very shady. Inquired on an out the door price for a vehicle since their listing shows what appears to be inflated extra fees in the fine print. They ignored the question and simply asked when I would be down to look at the vehicle. I asked for the out the door price again, but was told they couldn't answer that and I would need to sign up for the "my chapman tool" on their website. So I go to jump through the hoops and now the car price listed is $2000 more than originally listed. The price jumped up within two days of it being listed. I had read the other bad reviews and it confirmed my fears. They start off listing a good price. If you inquire on a car they believe people are interested in it so they increase the price. They don't negotiate on price plus add bogus fees on top of that. Totally unethical.

17 of 17 people found this review helpful.

Is this helpful? Yes | No

Nov 18, 2020

Response from current dealership:

Tim, we are sorry to see your review. Our fee’s are clearly listed on our site, not inflated. Once a vehicle has a buyer the online discounted price is removed and the full price is displayed. This is what you saw on the vehicle in question. If the vehicle had not sold it would have been reduced to the discounted on line price again. Out the door pricing is best negotiated in person once the vehicle has been seen by a potential buyer, it is standard sales practice to invite a potential buyer into the dealership to negotiate a deal on a vehicle. We have been in the car business a ve

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ACchick22

Nov 8, 2020

I had the absolute best experience with Chapman BMW on Camelback. They were very personable and answered any and all questions. Living in a different state and buying a car can be challenging, however I didn’t have that issue at all. I love my car and will send all friends and family their way! Seek out Trinidad, he was our car salesman and was the best! Nina helped us with all our paperwork and financial needs.

Is this review helpful? Yes | No

Nov 9, 2020

Response from current dealership:

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.
- Your Friends at Chapman BMW on Camelback

Clint

Nov 7, 2020

Very annoying with continued contact. If I wanted to come look at the car I would. I don't need calls at dinner time begging me to come on down.

6 of 6 people found this review helpful.

Is this helpful? Yes | No

Nov 24, 2020

Response from current dealership:

Clint, we are sorry if our sales team were too persistent in their contact. We have an enthusiastic team just wanting to assist you with your vehicle needs.

We hope you have had success in your vehicle search and are staying healthy.

Vida Wilson
Business Development Manager
602-308-4907

Randy

Nov 7, 2020

Quick response.

Is this review helpful? Yes | No

Nov 9, 2020

Response from current dealership:

Thank you for your positive review! We hope to see you back soon.
- Your Friends at Chapman BMW on Camelback

Gordon

Oct 30, 2020

They were very polite and professional. The vehicles were as advertised from a quality perspective. But fees and an extra (unwanted GPS tracker that was way over priced) added $2000 to the price..not even including the tax, which is fair. So the advertised price was not even close....which is why I removed one star.

4 of 4 people found this review helpful.

Is this helpful? Yes | No

Nov 2, 2020

Response from current dealership:

We appreciate your feedback about your experience. We take pride in serving our customers and hope to see you again soon!
- Your Friends at Chapman BMW on Camelback

Joe

Oct 24, 2020

Typical “used car salesman” experience, after the test drive I was asked to wait for numbers. After 20 minutes of sitting by myself I decided to leave. On my way out I was told, “give me 2 minutes”, I said no thanks, send me the numbers. After several hours of me asking, I finally received a sheet of numbers above retail with 3K in additional fabricated dealer fees. Avoid these people, this dealership is really disappointing.

19 of 20 people found this review helpful.

Is this helpful? Yes | No

Nov 5, 2020

Response from current dealership:

Joe, we apologize for the wait on numbers for the vehicle you were interested in. Our value center is extremely busy which is a great thing, but can cause a little wait time on occasion. None of our fee’s are fabricated, they are standard pre-owned vehicle fee’s and fully disclosed on our website and in presenting numbers. We appreciate the opportunity to assist you and hope you have had success in finding a vehicle for your needs.

Richard

Oct 23, 2020

nice vehicle but price too high....thanks...thinking about moving to phoenix area soon..ill keep looking for a price below 50k...

Is this review helpful? Yes | No

Oct 26, 2020

Response from current dealership:

We are sorry to hear that the vehicles you were looking at were over your price point. Our inventory is often updated with fresh new vehicles on a regular basis. If you are in the market in the future, please stop by and take another look!
- Your Friends at Chapman BMW on Camelback

wingate92

Oct 22, 2020

Pretty happy with service. Fast service and fast shipping of vehicle.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Oct 23, 2020

Response from current dealership:

We're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know!
- Your Friends at Chapman BMW on Camelback

CAROL

Oct 22, 2020

What a nice experience to work with Chapman - more dealerships should follow their example

Is this review helpful? Yes | No

Oct 23, 2020

Response from current dealership:

We're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know!
- Your Friends at Chapman BMW on Camelback

J83

Oct 21, 2020

Great Friendly highly recommended

Is this review helpful? Yes | No

Oct 22, 2020

Response from current dealership:

Thank you for your review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again.
- Your Friends at Chapman BMW on Camelback

Tifaney

Oct 18, 2020

I would not purchase a vehicle from this dealer. I ended up not purchasing the car because they were misleading and the whole deal seemed shady. After we were to the contact phase, they told me the car had been in an accident. Then they wouldn't judge on the price. Then they mailed me the contract and raised the price of the car from $35 to $41 on their website. They told me I had to deal with the transfer fees and getting the car transferred from Arizona to Texas myself. I canceled the contact due to feeling very uncomfortable and mislead about the whole car buying experience.

10 of 10 people found this review helpful.

Is this helpful? Yes | No

Oct 20, 2020

Response from current dealership:

Tifaney, we are saddened to see your review. Kim brought it to your attention that the vehicle had the accident as soon as she realized it and prior to your signing the contract to avoid your purchasing the vehicle without full disclosure. The cost of transport from AZ to TX was discussed prior to agreeing to purchase and the contract being sent. As far as the price on the internet, once a vehicle goes under contract our system removes the internet sale price, notes that the vehicle is sale pending on the website, lists the vehicle at retail, but this did not raise your price, nor change th

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Guru94M8G9

Oct 12, 2020

Great experience

Is this review helpful? Yes | No

Oct 13, 2020

Response from current dealership:

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Chapman BMW on Camelback

Guru99DLDQ

Oct 11, 2020

Received a response. Professional representative who attempted to negotiate and offer something else.

Is this review helpful? Yes | No

Oct 12, 2020

Response from current dealership:

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman BMW on Camelback

Ken

Oct 10, 2020

Great dealer and great people to work With

Is this review helpful? Yes | No

Oct 12, 2020

Response from current dealership:

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Chapman BMW on Camelback

30

Daniel

Oct 9, 2020

Outstanding dealership and my 2020 pick for anyone looking for the perfect vehicle & team.

Is this review helpful? Yes | No

Oct 12, 2020

Response from current dealership:

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
- Your Friends at Chapman BMW on Camelback

Deshaun

Oct 7, 2020

Even though my credit wasn't so good, they still gave me a great deal

Is this review helpful? Yes | No

Oct 8, 2020

Response from current dealership:

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Chapman BMW on Camelback

Jamie

Oct 6, 2020

Tried to make a deal with Bobby Ortega. We were just a few thousands off. Didn’t happen but he was very responsive which is hard to find buying a car. Would have got 5 stars if I got the car.

Is this review helpful? Yes | No

Oct 7, 2020

Response from current dealership:

We appreciate your feedback about your experience. We take pride in serving our customers and hope to see you again soon!
- Your Friends at Chapman BMW on Camelback

JJLocke

Oct 3, 2020

Called me right back and emailed me with info needed

Is this review helpful? Yes | No

Oct 7, 2020

Response from current dealership:

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman BMW on Camelback

Wyanda

Oct 2, 2020

Good ppl

Is this review helpful? Yes | No

Oct 5, 2020

Response from current dealership:

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
- Your Friends at Chapman BMW on Camelback

Shane

Oct 1, 2020

Great service we bought the car Steve very professional

Is this review helpful? Yes | No

Oct 2, 2020

Response from current dealership:

Thank you for your review. We are happy to see you had such a good experience!
- Your Friends at Chapman BMW on Camelback

Tony

Sep 23, 2020

Very helpfull and courteous

Is this review helpful? Yes | No

Sep 24, 2020

Response from current dealership:

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Chapman BMW on Camelback

Jeff

Sep 21, 2020

Very prompt and very detailed. Great experience

Is this review helpful? Yes | No

Sep 22, 2020

Response from current dealership:

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman BMW on Camelback

sivad89

Sep 20, 2020

The Chapman BMW team was extraordinary as this was my major automobile purchase in since 2006. Special acknowledgement to Abraham Uribe for his professionalism and sending a personalized video of the vehicle.

Is this review helpful? Yes | No

Sep 22, 2020

Response from current dealership:

Thank you for your review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again.
- Your Friends at Chapman BMW on Camelback

Ronald

Sep 18, 2020

Heard from him once, was going to get some numbers for me never heard from again.

5 of 5 people found this review helpful.

Is this helpful? Yes | No

Nov 5, 2020

Response from current dealership:

Ronald, without some more information on your contact and the vehicle of interest it is hard to locate you in our system by your review name. Our sales people are very persistent in their contact so we are surprised to hear this. If you would like to provide some more details so we can investigate further please contact me at 602-308-4907

Vida Wilson
Business Development Manager

Ricky O.

Sep 9, 2020

It was good.

Is this review helpful? Yes | No

Sep 10, 2020

Response from current dealership:

Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again.
- Your Friends at Chapman BMW on Camelback

20

masm07

Aug 31, 2020

Michael my sales consultant was great !!!

Is this review helpful? Yes | No

Sep 1, 2020

Response from current dealership:

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
- Your Friends at Chapman BMW on Camelback

Kyle

Aug 23, 2020

Jamie was very professional, but the car was a bit overpriced and we did not do a deal. He did seem honest and replied very quickly.

Is this review helpful? Yes | No

Aug 25, 2020

Response from current dealership:

We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!
- Your Friends at Chapman BMW on Camelback

20

prancer52

Aug 23, 2020

While someone else purchased this vehicle before I did in less than 24 hours of my initial query, the dealership did get back to me quickly. I was unable to drive to Chapman and see the vehicle the first day due to schedule conflict, so someone else jumped on the car before I could see it the next day. Well, that happens! Chapman's people did their part in a timely manner.

Is this review helpful? Yes | No

Aug 25, 2020

Response from current dealership:

Thank you for your review. We are sorry to hear that the vehicle you were looking at was sold already. Unfortunately, sales are often pending and our system does not pull inventory offline until the purchase is complete. Our inventory is often updated with fresh new vehicles on a regular basis. If you are in the market in the future, please stop by and take another look!
- Your Friends at Chapman BMW on Camelback

Guru73M3V

Aug 19, 2020

Great

Is this review helpful? Yes | No

Aug 21, 2020

Response from current dealership:

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership.
- Your Friends at Chapman BMW on Camelback

Brent

Aug 14, 2020

I felt my time evaluating this particular car was wasted due to the business practices of this dealership. When you read the fine print, you'll find the charges accessed against the car, that isn't included in the bold price that you see, will add more than $3,000 to the price. I won't support dealerships that practice this model.

16 of 16 people found this review helpful.

Is this helpful? Yes | No

Sep 1, 2020

Response from current dealership:

Brent, we are sorry to see your review. Our fee’s are disclosed the same as most other dealers on their web pages. It is very industry standard, as are our fee’s. We are sorry we were unable to make a deal with you and wish you luck in your vehicle search.

Vida Wilson
Business Development Manager
602-308-4907

Guru7KCKT

Aug 8, 2020

My salesman Abraham was great. The financial guy Howard was wondering. Chapman BMW is were you should go.

Is this review helpful? Yes | No

Aug 10, 2020

Response from current dealership:

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Wishing you happy and safe miles.
- Your Friends at Chapman BMW on Camelback

Bonnie

Aug 7, 2020

Very fast on response and friendly!! Thank you!!

Is this review helpful? Yes | No

Aug 10, 2020

Response from current dealership:

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership.
- Your Friends at Chapman BMW on Camelback

Jenna

Aug 6, 2020

Dealership likes post a “great deal” however with all the fees and dealership charges the price actually comes out to more than what CarGurus considers a “fair deal”. Sales staff are hostile when asked about additional fees, and their only justification for them is “other dealerships do this too”.

18 of 18 people found this review helpful.

Is this helpful? Yes | No

Aug 10, 2020

Response from current dealership:

Jenna, we are sorry to see your review. Our pricing is very aggressive and in line with the market as are our fee’s for used cars. We makes sure to be very competitive in the market. We are sorry if we were unable to reach a satisfactory deal with you on the vehicle of your choice and wish you luck in your search.

Vida Wilson
Business Development Manager
602-308-4907

Guru3FQJJ

Aug 2, 2020

Great !person to do business with

Is this review helpful? Yes | No

Aug 3, 2020

Response from current dealership:

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership.
- Your Friends at Chapman BMW on Camelback

Harold

Aug 2, 2020

Very nice and very helpful

Is this review helpful? Yes | No

Aug 3, 2020

Response from current dealership:

Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again.
- Your Friends at Chapman BMW on Camelback

GuruD2434

Jul 30, 2020

Very nice..got the vehicle I wanted not alot of hassle..salesman John was great.

Is this review helpful? Yes | No

Aug 3, 2020

Response from current dealership:

We're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know!
- Your Friends at Chapman BMW on Camelback

Mina

Jul 29, 2020

Good experience

Is this review helpful? Yes | No

Jul 30, 2020

Response from current dealership:

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership.
- Your Friends at Chapman BMW on Camelback

Rodney07

Jul 29, 2020

Very helpful

Is this review helpful? Yes | No

Jul 30, 2020

Response from current dealership:

Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again.
- Your Friends at Chapman BMW on Camelback

HiHoRando

Jul 25, 2020

Didn’t buy but only because my wife found the color she was looking for elsewhere at the last minute. Will definitely give Nina a call first when I start looking again.

Is this review helpful? Yes | No

Jul 30, 2020

Response from current dealership:

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
- Your Friends at Chapman BMW on Camelback

David

Jul 24, 2020

Very good

Is this review helpful? Yes | No

Jul 27, 2020

Response from current dealership:

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership.
- Your Friends at Chapman BMW on Camelback

Martingr69

Jul 24, 2020

Great contact friendly. Good price . Fit all my needs. I would buy again from chapman

Is this review helpful? Yes | No

Jul 27, 2020

Response from current dealership:

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Chapman BMW on Camelback

Robert

Jul 17, 2020

Although i didnt end up purchasing the car from them mike was an excellent salesman who provided me all the info i needed before even asking for it as well as providing me a video of the car because i live very far away from this dealer.

Is this review helpful? Yes | No

Jul 20, 2020

Response from current dealership:

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Wishing you happy and safe miles.
- Your Friends at Chapman BMW on Camelback

MavenMabo

Jul 15, 2020

Extremely professional personal video to show me my car and when I could see vehicle and found exactly the vehicles I wanted

Is this review helpful? Yes | No

Jul 17, 2020

Response from current dealership:

We're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know!
- Your Friends at Chapman BMW on Camelback

Allan

Jul 13, 2020

Service was outstanding. Salesperson Nima stayed in touch with me during the entire sales process. Very very helpful in getting the car shipped to Boulder, Co. The dealer seems to have high integrity

Is this review helpful? Yes | No

Jul 15, 2020

Response from current dealership:

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
- Your Friends at Chapman BMW on Camelback

RMCEOS2020

Jul 9, 2020

Went above and beyond to get me into this car. Waiting on delivery.

Is this review helpful? Yes | No

EL

Jul 9, 2020

I would give a zero rating if that was an option. We were in negotiations over the holiday weekend, and then I find out the car was sold. Not very good customer service.

7 of 7 people found this review helpful.

Is this helpful? Yes | No

Jul 14, 2020

Response from current dealership:

EL, We are sorry to see your review. Negotiating on a vehicle does not prevent another buyer from purchasing a vehicle.

Our inventory does tend to move very quickly. We wish you luck in your vehicle search and are sorry we were unable to complete a sale with you.

Michael

Jul 7, 2020

Nice job!

Is this review helpful? Yes | No

Jul 13, 2020

Response from current dealership:

Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again.
- Your Friends at Chapman BMW on Camelback

Thomas

Jul 7, 2020

Kim Ried is the best sales person I've ever gotten to interact with. Highly recommended.

Is this review helpful? Yes | No

Jul 13, 2020

Response from current dealership:

Thanks for leaving a review, and mentioning Kim. Kim is phenomenal! We are happy to have her on our team!
- Your Friends at Chapman BMW on Camelback

Jonathan

Jul 3, 2020

Good

Is this review helpful? Yes | No

Jul 8, 2020

Response from current dealership:

Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again.
- Your Friends at Chapman BMW on Camelback

Adonis

Jun 30, 2020

Amazing customer service !

Is this review helpful? Yes | No

Jul 2, 2020

Response from current dealership:

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Chapman BMW on Camelback

Guru73ZRB

Jun 28, 2020

Attentive, professional and very communicative given the circumstances today.

Is this review helpful? Yes | No

Jul 2, 2020

Response from current dealership:

We understand in these unprecedented times that it is important to provide the best customer service to our customers. We are happy to see we were able to meet that for you.
- Your Friends at Chapman BMW on Camelback

Linda

Jun 25, 2020

Slight misunderstanding on the final price. But overall experience was good.

Is this review helpful? Yes | No

Jun 29, 2020

Response from current dealership:

Thank you for your positive review! We hope to see you back soon.
- Your Friends at Chapman BMW on Camelback

Wayne

Jun 25, 2020

Mike was very courtesy and professional.

Is this review helpful? Yes | No

Jun 29, 2020

Response from current dealership:

Thanks for leaving a review, and mentioning Mike. Mike is phenomenal! We are happy to have him on our team!
- Your Friends at Chapman BMW on Camelback

Jay

Jun 18, 2020

I think the Salesman name was Sean. Flat out the best Salesman I have ever dealth with....actually six stars for Sean. Actually happy I could write a positive. No qualifications could possibly be given about Sean. Thanks Sean

Is this review helpful? Yes | No

Jun 22, 2020

Response from current dealership:

Thank you, Jay, for your kind words! It makes us happy to know that providing our clients with the best services we can offer is paying off. If we can make your life easier, then we have truly done our job.
- Your Friends at Chapman BMW on Camelback

GuruM63R6

Jun 12, 2020

Best experience buying a car so far.

Is this review helpful? Yes | No

Jun 15, 2020

Response from current dealership:

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Chapman BMW On Camelback

Felipe

May 31, 2020

Great answering questions and provided all requested information

Is this review helpful? Yes | No

Jun 3, 2020

Response from current dealership:

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. We look forward to delivering the same experience on your next visit.

- Your Friends at Chapman BMW On Camelback

Torrey

May 31, 2020

Great salesman (Steve) and a nice long distance experience. Did not buy because the dealer fees seemed outrageous to this California guy. 2k doc and prep fees? Uh, no...

9 of 9 people found this review helpful.

Is this helpful? Yes | No

Jun 9, 2020

Response from current dealership:

Torrey, thank you for your interest, we wish you luck in your vehicle search!
Chapman BMW On Camelback

Jesse

May 29, 2020

They are working hard to find me the right car!

Is this review helpful? Yes | No

Jun 1, 2020

Response from current dealership:

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Chapman BMW on Camelback

rene

May 27, 2020

Great

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Jun 1, 2020

Response from current dealership:

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Chapman BMW on Camelback

20

Samantha

May 26, 2020

I bought this car out of state and entirely over the internet. Great experience. Only dealership I dealt with with no hidden fees and add ons.

Is this review helpful? Yes | No

Jun 1, 2020

Response from current dealership:

Thanks for leaving us a review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. We look forward to delivering the same experience on your next visit.
- Your Friends at Chapman BMW on Camelback

Dafoxx

May 26, 2020

Late on responding back therefore someone else purchased the vehicle I wanted

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Jun 1, 2020

Response from current dealership:

Reginald,
We are surprised by your review. You submitted a lead at 5:18 am our time, we open at 8 AM. We called your number at 8:30 am the same day to a voicemail box that was not set up, emailed you 10 minutes later with no response, and sent a text also without response. And tried all of these avenues again the same afternoon, and the next day still with no response. The vehicle you were interested in did not in fact sell for a couple of days after your inquiry and we did try several times to contact you. We hope you have had success in your search since this and are only sorry we were una

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Drafcm22

May 25, 2020

I had a pleasant experience with this dealership. The vehicle I was interested in sold before we could get an application done

Is this review helpful? Yes | No

May 29, 2020

Response from current dealership:

Thank you for your review. We are sorry to hear that the vehicle you were looking at was sold already. Unfortunately, sales are often pending and our system does not pull inventory offline until the purchase is complete. Our inventory is often updated with fresh new vehicles on a regular basis. If you are in the market in the future, please stop by and take another look!

- Your Friends at Chapman BMW on Camelback

Jose

May 22, 2020

Great deal but ended up going with a different car.

Is this review helpful? Yes | No

May 28, 2020

Response from current dealership:

Thank you for your review. We are happy to hear that you enjoyed our services! We look forward to seeing you again!

- Your Friends at Chapman BMW on Camelback

Herbert

May 16, 2020

Price doesn't match advirtisement from carGurus, dealership stated that they don't know we're carGurus obtain the price advertise. Very shady. No good business ethics.

7 of 7 people found this review helpful.

Is this helpful? Yes | No

May 26, 2020

Response from current dealership:

Herbert, online pricing does fluctuate with the market, sadly we cannot control the third party companies and how well they maintain their sites and the information provided. They do seem to be a little behind our actual dealer sites. We apologize for any confusion.

Vida Wilson
Business Development Manager
602-308-4907

lchicod

May 15, 2020

Didn’t purchase vehicle however Jamie H. was very helpful and very professional. I like the way this dealership do business. I will continue to look at their inventory.

Is this review helpful? Yes | No

May 26, 2020

Response from current dealership:

Thank you for your review. We are sorry to hear that you did not purchase a vehicle from us. If you are in the market in the future please come on in!

Your Friends at Chapman BMW on Camelback

Jeanette

May 13, 2020

Attentive yet not pushy...explained process well and kept me informed.

Is this review helpful? Yes | No

May 22, 2020

Response from current dealership:

Thank you for your review. We hope to see you again!

Your Friends at Chapman BMW on Camelback

Joydeep

May 12, 2020

Contacted me but was not very helpful.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

May 27, 2020

Response from current dealership:

We apologize if you are still in the market please feel free to contact me directly and I will be happy to assist you with any of your vehicle needs.

Vida Wilson
Business Development Manager
602-308-4907

michelle

May 8, 2020

This dealer has been by far the best dealer i have contacted. The sales rep was fast and very helpful. Even the floor manager has been in contact with me. They both email even after the car was sold just to see if i have found any cars or sharing their inventory maybe something catches my eye. I would most definitely keep them in mind for any future purchases. Thank you Jacqueline and Marco!

Is this review helpful? Yes | No

May 18, 2020

Response from current dealership:

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. We look forward to delivering the same experience on your next visit.
- Your Friends at Chapman BMW On Camelback

NCraig

May 7, 2020

Great people and a great experience!

Is this review helpful? Yes | No

May 18, 2020

Response from current dealership:

Thank you for your review. We are happy to see you had such a good experience!

Your Friends at Chapman BMW On Camelback

Matthew

May 7, 2020

Guys were great really worked to get the deal done quick seamlessly

Is this review helpful? Yes | No

May 18, 2020

Response from current dealership:

Thank you for your review. We are happy to see you had such a good experience!
Your Friends at Chapman BMW On Camelback

GuruFTNFB

May 4, 2020

Was informed that the vehicle had just been purchased after speaking with the salesman only to see that it was still on the website the next day. Got in contact with the salesman on day two and worked out the details as well as had my bank contact them to start the paperwork. Called back at 5:30 Texas time to inform salesman my bank would have everything that was necessary to them early the next morning, was asked to put down a $1000 to hold vehicle told the salesman I’d be back in touch after sending photo of drivers license and insurance card. Was contacted 15 minutes later and informed the vehicle was sold. This occurred 4/23 and the vehicle is still listed on Cargurus as of 5/4/20. I’d be very cautious about investing time dealing with this organization out of state. Definitely the worst car buying experience I’ve ever had.

8 of 8 people found this review helpful.

Is this helpful? Yes | No

Mrs. Medici

May 3, 2020

Got my questions answered quickly, and accurately.

Is this review helpful? Yes | No

May 12, 2020

Response from current dealership:

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
Your Friends at Chapman BMW On Camelback

yumaindy

May 2, 2020

replied promptly provided individualized video of vehicle! i waited too, long vehicle sold

Is this review helpful? Yes | No

May 11, 2020

Response from current dealership:

Thank you for your review. We are sorry to hear that the vehicle you were looking at was sold. We do get vehicles often so please do not hesitate to come in or contact us again to continue your search.

Your Friends at Chapman BMW on Camelback

Guru6GH2N

May 2, 2020

Best follow up willing to work with you. I didn't buy a vehicle from them because I found another vehicle.

Is this review helpful? Yes | No

May 11, 2020

Response from current dealership:

Thank you for your review. We are happy to see that we were willing to work with you. If you decide to purchase another vehicle in the future please do not hesitate to come back in.

Your Friends at Chapman BMW on Camelback

Dennis

May 2, 2020

initial contact was bad and the saleswoman was the typical "come in and we may make a deal." Contacted the manager which was much better. Car just wasn't exactly what we wanted or would've bought.

Is this review helpful? Yes | No

May 11, 2020

Response from current dealership:

Thank you for your review Dennis. We are sorry that your experience was less than perfect We do get vehicles often so please do not hesitate to come in or contact us again to continue your search.

Your Friends at Chapman BMW on Camelback

Guru5BQBP

Apr 27, 2020

Great communication.

Is this review helpful? Yes | No

May 4, 2020

Response from current dealership:

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Chapman BMW on Camelback

Laura

Apr 26, 2020

They are kind and understanding of why I need a used vehicle right away. They worked with me and took me step by step to get the car buying done quickly.

Is this review helpful? Yes | No

May 1, 2020

Response from current dealership:

Thank you for your review Laura! We are happy that we were able to get you into a vehicle that fit your needs. We Look forward to assisting you again next time!

- Your Friends at Chapman BMW on Camelback

Diamond

Apr 24, 2020

Persistent, No hassle, Convenient, a lot of options and vehicles to choose from. I would recommend Chapman BMW FOR BEST RESULTS.

Is this review helpful? Yes | No

Apr 28, 2020

Response from current dealership:

Christy,
Thank you for your review and recommendation! It's customers like you that make our job wonderful. We look forward to serving you again.

- Your Friends at Chapman BMW On Camelback

Eric

Apr 20, 2020

Was great but car was sold.

Is this review helpful? Yes | No

Apr 28, 2020

Response from current dealership:

Eric,
Thank you for you 5-star review. We apologize that the vehicle you were interested in was sold. If there is anything that we can do please give us a call.

- Your Friends at Chapman BMW On Camelback

PPPEE

Apr 18, 2020

I did hear from internet personal. Was nice and Polite. Informed me that Car had been Sold. in a timely matter .But never heard from a Salesman. Never Visited Dealership and was Not contacted by them .What EXPERIENCE ?

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Apr 24, 2020

Response from current dealership:

Thank you for your interest in one of our vehicles. Are you still in the market? We can have someone assist you. I am not able to identify you by your review name but you can reach me directly at 602-308-4269 – Michael Messer

Todd

Apr 9, 2020

Very fast to reply. Great salesmen Jeff was perfect to deal with. Bought this car and very happy.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Apr 10, 2020

Response from current dealership:

That's wonderful to hear, Todd! We pride ourselves on our customer service & it sounds like Rafael did an excellent job taking care of you! We appreciate you!
- Your Friends at Chapman BMW on Camelback

Jimmy

Apr 6, 2020

Easy to work with.

Is this review helpful? Yes | No

Apr 8, 2020

Response from current dealership:

Thank you so much, Jimmy! We strive to make everyone feel like part of our Chapman Family!! Call us anytime, we're here to serve you!

- Your Friends at Chapman BMW Camelback

david

Apr 4, 2020

Easy purchase experience.

Is this review helpful? Yes | No

Apr 7, 2020

Response from current dealership:

"David,
I'm happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know!
- Your Friends at Chapman BMW Camelback

Lanorris

Apr 2, 2020

Very helpful with a prompt response. They provided a personalized video of the selected car

Is this review helpful? Yes | No

Apr 3, 2020

Response from current dealership:

Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark!
- Your Friends at Chapman BMW on Camelback

Jennifer

Mar 25, 2020

Ryan and the finance guy was very helpful.

Is this review helpful? Yes | No

Mar 26, 2020

Response from current dealership:

Jennifer,
Thank you for your review! We look forward to seeing you again!
- Your Friends at Chapman BMW on Camelback

Melinda

Mar 23, 2020

I experience was great when speaking to the salesperson at camelback.

Is this review helpful? Yes | No

Mar 25, 2020

Response from current dealership:

Melinda,
Thank you for your positive rating! We hope to see you back soon.
- Your Friends at Chapman

Gbannister0997

Mar 13, 2020

Very responsive

Is this review helpful? Yes | No

Mar 18, 2020

Response from current dealership:

Thank you for your positive rating! We hope to see you back soon.
- Your Friends at Chapman

Ben

Mar 9, 2020

From being out-of-state the buying process and having it delivered from Arizona to Florida was pretty easy. The ball was dropped on the paperwork, I was sent an application for an Arizona registration and title, even though I live in Florida, I did not receive my bill of sale or my finance agreement from the dealership, once I requested it to be emailed to me it took 5 days to get! I had 10 Days to originally legally have registered in Florida, I went far passed that. I did not receive the title as I was not told that Arizona was a title holding State and that they were sending it direct to the financier,even though for whatever reason in Florida they cannot access the interstate electronic title they need a hard copy of the title in order to register the car here. After multiple phone calls and leaving multiple emails and voicemails I received a call back saying I need to request an out-of-state buying packet from my financer Wells Fargo. It would have been nice to know all of that.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Benjamin,
Please reach out to me if you do not have the documents as promised.

Vida Wilson
Business Development Manager
602-308-4907

McSpike70

Mar 7, 2020

From the time I made initial contact to the time they actually sold the car to a customer, the price increased three times online. When I contacted them, I saw that the price changed immediately. Then it increased again. Told them I was not interested but got an alert that the vehicle had been sold and saw that the price went up again. Seems to be the norm with many of the dealers on Cargurus. They entice you to inquire when it says great deal, then say it was a “technical” error...sad.

6 of 6 people found this review helpful.

Is this helpful? Yes | No

Mar 26, 2020

Response from current dealership:

Spike, p
Pre-owned vehicles have fluctuation in price based on the market. These are automatic updates and are used to make sure we are in line with fair pricing on our inventory. This is not a technical error. We hope you have had success in finding the right vehicle for your needs.
Vida Wilson
Business Development Manager
602-308-4907

Liz

Mar 7, 2020

Overkill on dealer fees! I heres the text they sent - "It's Jackie with Chapman BMW Value Center on Camelback nin Phoenix, AZ. Here is the breakdown. $22,995.00 KBB Fair Market Value $17,182.00 Chapman Price $ 695.00 Safety and Prep fee $ 884.00 Kahu and VTR engraving $ 499.00 Documentation fee $19,260.00 Delivered to your door! Let me know if you would like to proceed." send STOP to opt Out of text messaging

10 of 10 people found this review helpful.

Is this helpful? Yes | No

Mar 16, 2020

Response from current dealership:

Liz, we are sorry you feel our fully disclosed fee’s are overkill. All dealers have a prep fee and doc fee, we offer a safety feature also. And lower than market pricing. We hope you find the right vehicle for your needs.

Cadetsvcs

Mar 2, 2020

They’re great

Is this review helpful? Yes | No

Mar 10, 2020

Response from current dealership:

Thank you, Frank, thank you very much! We appreciate the comment and rating greatly. We also appreciate the opportunity to assist you with your vehicle needs.

Michele

Feb 27, 2020

Let me start by saying that I live in Alabama and the car I was trying to purchase was being sold by Chapman BMW in Arizona. The staff at Chapman were very friendly and seemed to be genuinely interested in making the sale. However be warned, there are approximately $3000 in “fees” required by them that aren’t reflected in the purchase price that is shown on CarGurus. Despite this I decided to purchase the vehicle because it was exactly what I’d been looking for. Everything went smoothly and I financed through my credit union but when it came time to submit the paperwork and funds from the credit union, Chapman BMW was unable to supply my financial institution with neither a copy of the title nor a letter of guarantee of title. Unsurprisingly, due to lack of proof of title for the vehicle I was unable to complete the purchase. I was told by them that Arizona law made it illegal for them to email a copy of the title to an out of state institution. Wtf?

7 of 7 people found this review helpful.

Is this helpful? Yes | No

Mar 6, 2020

Response from current dealership:

Michele,

Thank you for your feedback and I apologize for your poor experience. We are truly sorry we weren’t able to work out the details and get the car you wanted. If you would like to speak with me further in detail, I would like the opportunity to see if it is possible to turn this around. Please contact me at your convenience

BJ Geisler

Alphred

Feb 25, 2020

Good point they made, I love the way they contacted.

Is this review helpful? Yes | No

Mar 9, 2020

Response from current dealership:

Thank you Alphred – we appreciate your words and rating!

Vida Wilson – Chapman BMW on Camelback 602-308-4907

Auris_1463

Feb 25, 2020

Get service however the car had rust asnit was from new york

Is this review helpful? Yes | No

Mar 9, 2020

Response from current dealership:

Thank you for your business and rating Vern, we appreciate both greatly!

Vida Wilson – Chapman BMW on Camelback 602-308-4907

Haitham

Feb 21, 2020

I worked with Jaime, great help and service. He took a personal full video for me to see the car, did a research on some of my questions and was very responsive and nice. Someone else bought the car before i make my last move.

Is this review helpful? Yes | No

Mar 9, 2020

Response from current dealership:

Haitham,

Thank you for the review and rating! Hopefully, Jamie can find the right vehicle for you again soon and we can help you through the entire purchase process!

Vida Wilson – Chapman BMW on Camelback 602-308-4907

GuruZQDHG

Feb 11, 2020

Dealer was helpful but and prompt. I still have not found a car that fits my needs.

Is this review helpful? Yes | No

Feb 24, 2020

Response from current dealership:

Thank you for your 5-star review! We greatly appreciate your business and we are happy to hear your positive feedback!

Your Friends at Chapman BMW On Camelback

Ann

Feb 5, 2020

Chapman BMW made my purchase so easy and so convenient!! I sent them an email inquiring about a vehicle i was interested in and within less than an hour we had a deal made! I was coming from out of town and by the time I got there they had the vehicle ready to go and all the paperwork was done so all I had to do was sign and go!! Buying a vehicle has never been that easy!! I will definitely be recommending Chapman to my friends and family!!

Is this review helpful? Yes | No

Feb 24, 2020

Response from current dealership:

Thank you so much for the positive feedback. We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Let us know if we can ever be of service.

Your Friends at Chapman BMW On Camelback

Jerry

Jan 26, 2020

Great communication

Is this review helpful? Yes | No

Feb 24, 2020

Response from current dealership:

Thank you for your 5-star review. We are happy to see you had such a good experience!

Your Friends at Chapman BMW On Camelback

Don

Jan 20, 2020

Dealer representative made a MSRP offer when BMW is providing $5000.00 incentive for the vehicle, subsequently dealer revised to a lower figure but did not reflect the entire incentive. This is unacceptable in an era of consumer access to information, and indicative of the dealers disrespect for customers.

14 of 14 people found this review helpful.

Is this helpful? Yes | No

Mar 3, 2020

Response from current dealership:

Don,

We are sorry for the delay in addressing your review. We would like to discuss your review in more detail if you can contact us at 602-308-4269.

– Vida Wilson – Business Development Manager

Chilangated

Jan 17, 2020

Best reply time of any dealer I've dealt with

Is this review helpful? Yes | No

Jan 20, 2020

Response from current dealership:

Thank you for the review and rating. I hope we were able to assist you with your vehicle search.

Vida Wilson

Mark

Jan 15, 2020

Michael from the dealership contacted me asap and was very polite

Is this review helpful? Yes | No

Jan 20, 2020

Response from current dealership:

Mark,

Thank you for the review and opportunity to assist you with your vehicle needs. We truly appreciate your business and the rating!

Vida Wilson

Jeremy

Jan 15, 2020

So far has been a good experience, supposed to go Arizona this weekend and pick up the car

Is this review helpful? Yes | No

Jan 22, 2020

Response from current dealership:

Jeremy – we hope your drive home was amazing in your new vehicle! Thank you for making the journey to pick up your new car and for the opportunity to asset you with your vehicle needs. We appreciate your business and your review.

BILL

Jan 14, 2020

My sales person was very helpful toward my purchasing process and providing additional information I wanted about the vehicle.

Is this review helpful? Yes | No

Jan 20, 2020

Response from current dealership:

Bill,

Thank you for your rating and review we appreciate both. We welcome you to the Chapman BMW on Camelback family and are so pleased everything went well with your purchasing experience. Thank you for the opportunity to earn your business.

Vida Wilson

Ww

Jan 8, 2020

Internet buyer beware! I purchased a 2019 mini from them through internet. It took 14 days after they had certified funds in hand before it shipped. {would have been fine if they had not told me it would ship as soon as they received funds}. Whats worse is that car showed up with only one key, no spare, no jack, factory floor matts have been removed. Was a good deal except it will be 500 for a spare key, 175 for a spare and 200 for floor matts. Nice car but the good deal came at a price of rounding the rest of the parts up. Headache!

10 of 10 people found this review helpful.

Is this helpful? Yes | No

GuruSJLTW

Dec 31, 2019

I would not recommend doing business with this dealership. Sammy, internet manager, clearly is not interested in honest business or professional conduct. Back story: I inquired about a car advertised at 32,600 on car gurus, only to see later the car had been bumped to 40k. I contacted the dealership again to clarify price and was told the 32,600 price would be “honored”. (Which is the value of the car by the way) Great, you would think? Not so fast . The dealership added $3300 total in fees to purchase, $500 for “accessories” , $600 for “preparation”, $500 for doc fees (above average), and $600 for license, and title etc (absurd amount!). I’m not finished. $900 for some “satellite access??”. Unapologetically insane if you ask me. I offered to purchase the car at actual advertised price (the price listed)—Sammy informed me this is “not how this works”. It is. If you advertise a price, you should accept that price when it’s offered. In good business, that IS how it “goes”.

26 of 27 people found this review helpful.

Is this helpful? Yes | No

Jan 7, 2020

Response from current dealership:

We are sorry to see your review. All of our fees are listed on our website with each listing. Tax and registration fees are set by the State and the MVD, our Doc fee is in line with dealership standards as is the Dealer Prep Fee. The price listed, as on all dealership websites, is the sale price only and does not include tax and fees. We wish you luck in your vehicle search and are sorry to have missed your business.

Vida Wilson

Wil

Dec 28, 2019

Responsive and very easy to do business with

1 of 3 people found this review helpful.

Is this helpful? Yes | No

Jan 2, 2020

Response from current dealership:

Thank you for the opportunity to earn your business! We greatly appreciate your review.

Eddie

Dec 28, 2019

Quick response!

Is this review helpful? Yes | No

Jan 2, 2020

Response from current dealership:

Thank you Eddie – we hope you found what you were looking for!

Ariel

Dec 27, 2019

Fast response

Is this review helpful? Yes | No

Dec 30, 2019

Response from current dealership:

Thank you for taking the time to rate and review us. We appreciate your business and look forward to continuing to assist you with all of your vehicle needs.

Your Friends at Chapman BMW on Camelback

Miguel Angel

Dec 27, 2019

Helpfull

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Dec 30, 2019

Response from current dealership:

Thank you for taking the time to rate and review us. We appreciate your business and look forward to continuing to assist you with all of your vehicle needs.

Your Friends at Chapman BMW on Camelback

imsteelman

Dec 20, 2019

They responded promptly. The car that I was interested had been sold.

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Dec 26, 2019

Response from current dealership:

Thank you for taking the time to rate and review us. We appreciate your business and look forward to continuing to assist you with all of your vehicle needs.

Your Friends at Chapman BMW On Camelback

Gmbarres

Dec 20, 2019

Dealer responded right away, but the car was already sold.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Dec 26, 2019

Response from current dealership:

Thank you for taking the time to rate and review us. We appreciate your business and look forward to continuing to assist you with all of your vehicle needs.

Your Friends at Chapman BMW On Camelback

Antonio

Dec 19, 2019

Both sales as well as their financing team were very helpful and made being a first time buyer a great experience, big thank you to Alan Lopez for helping me out.

Is this review helpful? Yes | No

Dec 26, 2019

Response from current dealership:

Thank you for taking the time to rate and review us. We appreciate your business and look forward to continuing to assist you with all of your vehicle needs.

Your Friends at Chapman BMW On Camelback

Chris

Dec 18, 2019

They were good didn't have what I was looking for

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Dec 23, 2019

Response from current dealership:

Thank you for taking the time to rate and review us. We appreciate your business and look forward to continuing to assist you with all of your vehicle needs.

Your Friends at Chapman BMW on Camelback

James

Dec 17, 2019

Pleasant and good talking with

Is this review helpful? Yes | No

Dec 23, 2019

Response from current dealership:

Thank you for taking the time to rate and review us. We appreciate your business and look forward to continuing to assist you with all of your vehicle needs.

Your Friends at Chapman BMW on Camelback

Jon

Dec 14, 2019

Very good experience.

Is this review helpful? Yes | No

Dec 18, 2019

Response from current dealership:

Thank you for the rating and for your Business Jon – both are greatly appreciated!

Rob

Dec 13, 2019

I have been dealing with Tate. Tate understands my needs and concerns. If I lived close enough to Chapman BMW I'm sure they would be my number 1 consideration.

Is this review helpful? Yes | No

Dec 17, 2019

Response from current dealership:

Thank you for the review and the chance to assist you with your vehicle needs. We hope you find the right vehicle for you and your family soon.

Your Friends at Chapman BMW on Camelback

Iwisi

Dec 8, 2019

Returned calls in a reasonable Time frame But didn’t have the white on white I’m looking for I hope they will continue looking and update me

Is this review helpful? Yes | No

Dec 13, 2019

Response from current dealership:

Thank you for giving us the opportunity to assist you with your vehicle needs. Hopefully we will have something come in that will be just what you are looking for. We will definitely be in touch if we do. Thank you again for the rating and review.

Mahal123

Dec 5, 2019

Very prompt called back immediately. Extremely helpful

Is this review helpful? Yes | No

Dec 9, 2019

Response from current dealership:

Great to hear – hopefully we can help find your ideal vehicle for your needs!

Rick

Nov 27, 2019

Followed up

Is this review helpful? Yes | No

Dec 6, 2019

Response from current dealership:

Thank you for the rating and for giving us the opportunity to assist you with your vehicle needs, both are greatly appreciated.

Your Friends at Chapman BMW on Camelback

Agui12

Nov 23, 2019

Did not buy the car due to the fact that it sold before I got to them. Extremely professional and helpful.

Is this review helpful? Yes | No

Nov 27, 2019

Response from current dealership:

Thank you for the review, much appreciated. We hope you have success on your vehicle search and please check back with us as we get new inventory daily.

Clarence

Nov 23, 2019

Chapman was great! Sales/finance were both good guys, I went to chandler Chapman dealership.

Is this review helpful? Yes | No

Nov 27, 2019

Response from current dealership:

Congrats on your new BMW – we appreciate the business and the review!

Janet

Nov 23, 2019

Excellent. thanks

Is this review helpful? Yes | No

Nov 27, 2019

Response from current dealership:

Thank you Janet!

Charles

Nov 22, 2019

The dealership promptly responded to my inquiry.

Is this review helpful? Yes | No

Nov 25, 2019

Response from current dealership:

Thank you, Charles, for looking to Chapman BMW on Camelback for your vehicle needs. We hope you find something soon.

rick

Nov 20, 2019

Was inquiring about a specific vehicle - received a prompt response. appreciated the information as all my questions were answered. Still debating as to what I want to purchase.

Is this review helpful? Yes | No

Nov 25, 2019

Response from current dealership:

Rick,

Thank you for the review. We appreciate it and hope that you find the right vehicle for your needs soon, hopefully with us!

Pambo6

Nov 14, 2019

The person who called didn’t listen to anything I asked regarding the vehicle or what warranties were included or ways to contact me. I specifically said i was at work and to please email and i would call them when i had a minute. Not more than 5 minutes later a sales person called me back. It was just so disrespectful for Cameron to ignore anything i just asked and had a sales person call me anyway for the sake of him making money. I decided not to do business with them because of it. If he didn’t have enough respect for me to listen to concerns over the phone I can only imagine what he would be like in person.. when he called to follow up I told Cameron exactly how I felt and his response she was “Whatever”

8 of 8 people found this review helpful.

Is this helpful? Yes | No

Nov 20, 2019

Response from current dealership:

Pam, I want to apologize on behalf of the Chapman Value center for this experience. After reviewing your inquiry and contact logs we see where this was an issue. We appreciate you letting us know so that we can address it properly and can only aim to do better in the future. We are truly sorry and if you should need anything further please feel free to contact me directly.

Vida Wilson – Business Development Manager – 602-308-4907

Mannymoose1

Nov 13, 2019

I was contacted the next day. The representative, Alan, was very helpful. He answered all my questions, provided suggestions, and offered options. He never once pressured me, and while I decided to wait until a later time, he was understanding and invited me to reach out whenever I was ready. If this is reflective of the type of service provided by all their employees then I imagine they will be in business for years to come. Great company!

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Nov 20, 2019

Response from current dealership:

Manny, thank you for the great review and for letting us help you with your vehicle search. We appreciate the rating and the feedback and will look forward to assisting you when you are ready to be in the market.

JUAN

Nov 12, 2019

Excellent service!

Is this review helpful? Yes | No

Nov 15, 2019

Response from current dealership:

Excellent Customer! Thank you for your review and business, we truly appreciate both!

polmedo

Nov 12, 2019

Very attentive and understanding!

Is this review helpful? Yes | No

Nov 15, 2019

Response from current dealership:

Thank you for your review and business, we truly appreciate both!

Red

Nov 11, 2019

Jacob Worrell was very helpful and attentive.

Is this review helpful? Yes | No

Nov 15, 2019

Response from current dealership:

Thank you for your review and business, we truly appreciate both!

Bill

Nov 3, 2019

Great video on the car

Is this review helpful? Yes | No

Nov 5, 2019

Response from current dealership:

Bill, thank you for the rating! We are pleased to hear the informational personal video of the vehicle you are interested in was helpful. We hope to see you soon.

Robert

Oct 31, 2019

Alan Lopez was the most helpful patient client advisor I can recall working with.

Is this review helpful? Yes | No

Nov 5, 2019

Response from current dealership:

Robert, thank you for choosing Chapman Value Center for your vehicle needs. We are pleased to hear everything went well working with Alan! We appreciate your business and your review!

20

Joelsmasiwilson

Oct 25, 2019

Contact me right away with the information that I needed

Is this review helpful? Yes | No

Oct 28, 2019

Response from current dealership:

Thank you for the review and business, both are greatly appreciated.

-Vida Wilson

Daniel

Oct 23, 2019

Reached out multiple times. Did not purchase.

Is this review helpful? Yes | No

Oct 28, 2019

Response from current dealership:

Thank you for the review Daniel, we hope you have had success in your vehicle search and please keep us in mind for any future needs you may have.

-Vida Wilson

Terrie

Oct 22, 2019

Very nice and easy to work with them We purchased the car we wanted

Is this review helpful? Yes | No

Oct 23, 2019

Response from current dealership:

Thank you for taking the time to write about your experience here at Chapman BMW. It’s great to hear that we were able to take such good care of you during your car purchase. Congratulations on your new vehicle and we look forward to working with you in the future.

portuitalia

Oct 19, 2019

fast honest reply

Is this review helpful? Yes | No

Oct 24, 2019

Response from current dealership:

Thank you! We hope you find the perfect vehicle for your needs.

Vida Wilson – Business Development Manager – 602-308-4907

Guru5NP55

Oct 19, 2019

Emailed twice in 7 day period only auto response 1rst time, 2nd email immediate call back, spoke 15 min, questions/answers, I made offer, rep said he'd get back nxt am....No call back. So I called pm nxt eve..was told car sold 1 wk ago. They tried steer me to a different car..Pitiful unprofessional. I'm 62yo AF Vet bsns owner, own 2 vettes n 4 other cars,.hv bought sold 7 cars last 2 yrs..Also learned These folks also hv ridiculous add on fees...Stay away. "One is only as good as One's word n handshake..I'll shop elsewhere.

8 of 8 people found this review helpful.

Is this helpful? Yes | No

Oct 24, 2019

Response from current dealership:

Sorry to see your review. We do see multiple attempts to speak with you by sales and management. We wish you luck with your vehicle search.

Vida Wilson – Business Development Manager – 602-308-4907

Ralph

Oct 18, 2019

It was a nice dealership however, the car was sold. It was a great deal!

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Oct 23, 2019

Response from current dealership:

Ralph, thank you for looking to us for your vehicle needs and for your review. Sorry the one of interest to you sold but we do get new inventory daily so check back with us!

Tmacaz

Oct 13, 2019

Nina was excellent. Immediately contacted me and staying in touch during the whole shopping process. Very helpful.

Is this review helpful? Yes | No

Oct 24, 2019

Response from current dealership:

Thank you for the review and for giving our Chapman Value Center the opportunity to assist with your vehicle needs. We appreciate both!

Vida Wilson – Business Development Manager – 602-308-4907

Matthew

Oct 4, 2019

Responsive but "old school" pricing tactics turned us off and made us shop elsewhere. Their price seems attractive at face value but they added the following fees: $499.00 Doc Fee $695.00 Safety and Prep fee $884.00 Kahu and VTR engraving All of these fees were described as "mandatory".

12 of 12 people found this review helpful.

Is this helpful? Yes | No

Oct 7, 2019

Response from current dealership:

All of our pricing and fees are clearly stated on our website, these are not hidden fee’s they are standard. We hope you found a vehicle for your needs.

-Vida Wilson

Guru1HKQQ

Oct 2, 2019

Didn’t buy the car but they responded quickly and were helpful

Is this review helpful? Yes | No

Oct 3, 2019

Response from current dealership:

Thank you for the 5-star rating, we think you are great also!

christopher

Sep 30, 2019

In a word, excellent; the dealership is courteous, responsive, professional. I purchased my vehicle in confidence from out-of-state having been provided all information electronically. Chapman's representative which assisted me throughout the process including shipment was Mr.Nick Falcon. He should be commended for his good work.

Is this review helpful? Yes | No

Oct 3, 2019

Response from current dealership:

Thank you Out of State Christopher! We are so pleased to hear your purchase went smoothly for you. We know it can be hard buying from another state. Nick is a great salesperson and we will share your kind words with him. Enjoy your new vehicle and we truly appreciate your business, rating, and review!

Guru1TY77

Sep 29, 2019

Sales rep was great met him there in the morning . Went for a test drive. Like the way the car drove told him this whole inside fill out the paperwork. Within two hours I was driving home with the car the way it was supposed to be in and out ......no bull...great service great car

Is this review helpful? Yes | No

Oct 3, 2019

Response from current dealership:

Thank you for the 5-star rating, great review and the opportunity to earn your business. We welcome you to the Chapman BMW on Camelback Family and wish you many hours and miles of Ultimate Driving!

Brian

Sep 27, 2019

Great staff and product!

Is this review helpful? Yes | No

Justin

Sep 25, 2019

Michaels C did an excellent job presenting the vehicle to me through video. Would definitely do business with these guys.

Is this review helpful? Yes | No

Sep 27, 2019

Response from current dealership:

Thank you for the 5-star review we greatly appreciate it. Hopefully, we will see you soon to help you find your perfect vehicle.

-Vida Wilson

Jai

Sep 4, 2019

Had a great experience with this dealership, Steve Zucker was of great help in getting this car

Is this review helpful? Yes | No

Sep 5, 2019

Response from current dealership:

Congratulations Jai on your new BMW and welcome to the Chapman BMW on Camelback Family. We appreciate you giving us the opportunity to assist you with your BMW needs and are pleased to hear everything went great working with Steve Zucker. We hope to see you for any service needs you may have and wish you many miles of Ultimate Driving.

GuruH2H8B

Aug 25, 2019

Dealer was responsive, professional and enjoyable to work with.

Is this review helpful? Yes | No

Aug 26, 2019

Response from current dealership:

Thank you for the opportunity to assist you with your vehicle needs.
We truly appreciate the business and the review.

M235i

Aug 21, 2019

Michael Gatz is the BEST!

Is this review helpful? Yes | No

Aug 23, 2019

Response from current dealership:

Thank you for the kind words and 5 stars, both are greatly appreciated! We are pretty fond of him also.

Car4me1

Aug 13, 2019

Responded to my email quickly,made appt to see it, and bought it. Love it!

Is this review helpful? Yes | No

Aug 15, 2019

Response from current dealership:

Car4me1,

We are so glad we had a Car4you2! We appreciate your rating, kind words, and business. Please keep us in mind when you are in the market again and congratulations on your new vehicle.

Your Friends at Chapman BMW on Camelback

Steve

Aug 13, 2019

Quick and easy Jackie was a rock star

Is this review helpful? Yes | No

Aug 15, 2019

Response from current dealership:

Steve,

Thank you for the review and kind words. We are glad Jackie made your experience great and we look forward to assisting you with your vehicle needs again in the future.

Your Friends at Chapman BMW on Camelback

Jerald

Aug 1, 2019

I ended up buying a different car from them but had a very good experience. Very professional and low pressure.

Is this review helpful? Yes | No

Aug 5, 2019

Response from current dealership:

Thank you for the rating Jerald, and for giving us the opportunity to assist you with your vehicle needs. We are so pleased we had a vehicle to suit you and hope you are enjoying your new ride.

Your Friends at Chapman BMW On Camelback

GuruHVTZ4

Jul 17, 2019

Outstanding customer service, no hard sell, financing was super easy.

Is this review helpful? Yes | No

Jul 18, 2019

Response from current dealership:

Thank you for the opportunity to assist you with your vehicle needs and your review, we truly appreciate both. We hope you are enjoying your new vehicle and hope you keep us in mind for any future needs you, your family or friends may need. We wish you happy and safe driving.

Vida Wilson – Business Development Manager – 602-308-4907

JJ2068

Jul 16, 2019

Great experience. Never agreed on a price but prompt and very nice folks.

Is this review helpful? Yes | No

5

HarleyDLH

Jul 13, 2019

Overall experience was positive with salesperson Jackie. She kept in communication with us and provided all the information that we requested. The vehicle was detailed and kept in the shade for delivery for our convenience. I would do business again with Jackie as she was upfront and displayed a pleasant demeanor. I don't buy from dealerships that are less than open, aggressive, and utilize high pressure sales tactics. Very happy with the vehicle we purchased.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Jul 16, 2019

Response from current dealership:

Harley,

We appreciate your business and great review of our Chapman Value Center. We will share your words with Jackie and management and continue to strive for the same satisfaction with all of our customers. Enjoy your new vehicle and please keep us in mind when in the market again.

Vida Wilson – Business Development Manager – 602-308-4907

Stephen

Jul 12, 2019

Alan was very responsive to my online inquiry. He provided pertinent information and evev sent a video of the vehicle.

Is this review helpful? Yes | No

Jul 16, 2019

Response from current dealership:

Thank you for the review and for giving our Chapman Value Center the opportunity to earn your business, we truly appreciate both.

Vida Wilson – Business Development Manager – 602-308-4907

DANIEL

Jun 28, 2019

Sales person was not the one we had an appointment with but the person we talk to was very helpful and new his stuff.

Is this review helpful? Yes | No

Jul 3, 2019

Response from current dealership:

Daniel,

We are pleased one of our team members was able to assist you. Our goal is to make sure our customers are taken care of in a timely manner as we understand lives are busy. We appreciate the opportunity to assist you with your vehicle needs and thank you for the review.

Vida Wilson – Business Development Manager – 602-308-4907

GuruLGV84

Jun 16, 2019

They were nice and responsive. We were unable to make a deal, but that is ok.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Jun 19, 2019

Response from current dealership:

Thank you for the review. We are sorry we could not find a good match for your vehicle search but we appreciate the opportunity to assist you. We hope you have found what you are looking for and please think of us again when you are next in the market.

Vida Wilson – Business Development Manager – 602-308-4907

hellofahumor

Jun 13, 2019

Customer service was lacking. The rep that I made an appointment didn't even come to the lobby to meet me, I was passed of to another person.

6 of 6 people found this review helpful.

Is this helpful? Yes | No

Jun 19, 2019

Response from current dealership:

We appreciate you looking to us for your vehicle needs. Our Sales Department does get very busy and we do try to accommodate customers as soon as possible. While the salesman you made an appointment with may have had the prior appointment run over, another salesperson stepped in and assisted you. We view this as a better solution to making you wait when there are others capable of assisting you. We apologize if this upset you as it is definitely not our intention.

Vida Wilson – Business Development Manager – 602-308-4907

Robin

Jun 11, 2019

Jacob couldn’t have been nicer. He not only contacted me throughout the day, with E-mails, but then sent me a video of him showing me the details of the car . I would definitely work with him again . It wasn’t the right car for me, so then he contacted me and said he would continue to look for the right fit for me . Awesome ! :)

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Jun 19, 2019

Response from current dealership:

Thank you, Robin, we appreciate you giving us the opportunity to assist you with finding the right vehicle for your needs. Jacob will work hard to find a good fit for you and we hope to see you back in the store soon.

Vida Wilson – Business Development Manager – 602-308-4907

Fernando

May 25, 2019

Good overall service - but they tried sneaking things into the finance contract. Closely and clearly and constantly remind them exactly what you want and when you’re signing make sure you read every detail and ask them for the papers you signed leading up to the final contract. Beat thing to do Is go in with a loan from your lender and avoid all their back and forth about payments and interests etc.

4 of 4 people found this review helpful.

Is this helpful? Yes | No

May 28, 2019

Response from current dealership:

Fernando,

We hope you are enjoying your vehicle. We appreciate you taking the time to write your review, we are always striving to better and explanation of all areas of the purchase contract is very important. We also work with over 40 banks to shop the best rate for your credit as we do have your best interests in mind. Happy Driving Fernando.

Vida Wilson – Business Development Manager – 602-308-4907

Natalia

May 23, 2019

Excellent customer service and respect! I would highly recommend purchasing a vehicle through Chapman.

Is this review helpful? Yes | No

May 28, 2019

Response from current dealership:

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman BMW on Camelback

GuruSYPNZ

May 20, 2019

Wonderful!

Is this review helpful? Yes | No

May 23, 2019

Response from current dealership:

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman BMW On Camelback

Aaron

May 9, 2019

Sales person was more concerned about pushing the sale then getting me the answers I needed relating to the vehicle in question. Their communication style made me lose confidence in working with them in the future.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

May 16, 2019

Response from current dealership:

We are unable to find identify you or who you worked with to address your review properly. If you would like to provide more information, I will be happy to address this with the sales team.

Vida Wilson – Business Development Manager – 602-308-4907

5

robospin13

May 4, 2019

Communication is great! These guys are great people to talk to and very helpful in the buying process.

Is this review helpful? Yes | No

May 10, 2019

Response from current dealership:

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman BMW On Camelback

GuruLBJ7B

May 2, 2019

Good service from sales man and manager. No pressure, minimum hassle. Price was very reasonable for mileage and age.

Is this review helpful? Yes | No

May 8, 2019

Response from current dealership:

Thank you for your 5-star review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again.

Your Friends at Chapman BMW on Camelback

Dennis

Apr 30, 2019

This was one of the worst car buying experience I have ever had. It was a throwback to the early seventies The car was advertised on car gurus for $15100 I was putting down $5000 and trading in 2009 Volkswagen Beetle which I valued between $1000 and $2000 it was in good shape. First of all they came back with 9.9% financing despite advertising 4.4%(I have good credit)$800 car preparation fees and almost $1000 for a car location service which they said they could not sell the car without I eventually bought the car but had to walk out several times and in the end they still lied about the fact that they could not sell the car without the location service despite lowering the price to$480 Overall it was not a good experience but my wife wanted the car although nearly took it back when told of the hassle

10 of 11 people found this review helpful.

Is this helpful? Yes | No

May 16, 2019

Response from current dealership:

Dennis,

We are sorry to see your review. When running numbers prior to actually running credit we use a mid-range rate hence the 9.9% on the first offer presented. This rate is not set in stone and I see you got a better rate once your credit ran. All fees are disclosed on the website and the safety feature you are speaking of is Kahu, is something we install on all of our vehicles, and is a valuable tracking system for your car. I am glad to see they were able to discount this for you to our cost and hope that your wife is enjoying the Explorer.

Vida Wilson – Business Developmen

More ...

sarah

Apr 28, 2019

I was contacted by Samuel from Chapman BMW almost immediately after I contacted the dealer through Car Gurus. I went to the dealership and had such a nice experience. I ended up purchasing the car, and I am beyond happy with my entire experience. I would highly recommend this place and definitely call and ask for Samuel, he is just an all around nice guy!

1 of 1 people found this review helpful.

Is this helpful? Yes | No

May 3, 2019

Response from current dealership:

Thank you for the positive recommendation! Samuel is a valued team member and we will be sure to share your kind words. Customer service is our priority here at Chapman, and we are happy to hear of your wonderful experience. Please do not hesitate to reach out if you have any questions.

Your Friends at Chapman BMW On Camelback

GuruL4BC6

Apr 22, 2019

This is a great dealership! The people are friendly & very helpful. My sales consultant, Sammy, was patient & expert at answering my many questions and the Finance person Mike was Great! I bought this car & will fly over from CA to pick it up.

Is this review helpful? Yes | No

Apr 29, 2019

Response from current dealership:

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.

Your Friends at Chapman BMW on Camelback

GuruCBGK1

Apr 7, 2019

Good

Is this review helpful? Yes | No

Apr 16, 2019

Response from current dealership:

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman BMW on Camelback

Loreto85375

Apr 5, 2019

Very good. Michael Campagna did an excellent job arranging a test drive, and Sam DeStefano handled things extremely well when we arrived for the first time.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Apr 9, 2019

Response from current dealership:

We are happy to hear that you had a great car buying experience. We hope that you love your new vehicle and we look forward to working with you in the future. Wishing you many happy and safe miles.

Your Friends at Chapman BMW On Camelback

Mitzi

Apr 3, 2019

They were very helpful. I live out of the city and between the distance and my work schedule I was not able to make it in before the car sold. I got a quick response and someone eager to help me.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Apr 9, 2019

Response from current dealership:

Thank you for your review. We are happy to hear that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your car buying needs are met.

Your Friends at Chapman BMW on Camelback

Raptorone

Mar 27, 2019

Very nice

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Apr 1, 2019

Response from current dealership:

Thank you for your 5-star review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again.

Your Friends at Chapman BMW On Camelback

Auna

Mar 22, 2019

I recently bought a vehicle from Chapman on Camelback. It was the best experience! They are very friendly and easy to work with. This was the first time buying a car was super easy and hassle free. They were not pushy and let us make the decisions. I definitely recommend them to anyone looking for a great vehicle and super great service. We will only use them when it's time for another vehicle purchase!

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Mar 29, 2019

Response from current dealership:

Auna,

Thank you for your review. We are happy to hear that you had an awesome experience at our dealership. We always love to hear when our customers are happy. We look forward to working with you in the future. Thank you for the positive recommendation!

Your Friends at Chapman BMW on Camelback

Don

Mar 22, 2019

Quick response, courteous, and no pressure.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Mar 25, 2019

Response from current dealership:

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.

Your Friends at Chapman BMW on Camelback

Patty

Mar 20, 2019

Every staff member I dealt with was great and very helpful. There was no pressure to buy. I walked around and looked at many cars and told them I was just looking. They replied let us know if you have any questions and they left me alone until I initiated the conversation. Great place

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Mar 25, 2019

Response from current dealership:

Patty,

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman BMW on Camelback

GuruCG1LY

Mar 17, 2019

Dean Obrien was very helpful!

Is this review helpful? Yes | No

Mar 20, 2019

Response from current dealership:

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman BMW on Camelback

20

GuruCTW7W

Mar 16, 2019

Responded quikly to help and was accessible.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Mar 20, 2019

Response from current dealership:

We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.

Your Friends at Chapman BMW on Camelback

Michael

Mar 11, 2019

Very good customer service, Excellent sales staff very courteous.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Mar 18, 2019

Response from current dealership:

Michael,

Thank you for the 5-stars! We appreciate you taking the time to share your positive experience with us, and we look forward to serving you again!

Your Friends at Chapman BMW on Camelback

Paul

Mar 3, 2019

They stayed in contact and were very helpful.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Mar 6, 2019

Response from current dealership:

Paul,

We are happy to see that you had a 5-Star experience when visiting our dealership! Wishing you happy and safe miles.

Your Friends at Chapman BMW on Camelback

Luisito

Mar 1, 2019

Communicates well.

Is this review helpful? Yes | No

Mar 6, 2019

Response from current dealership:

We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.

Your Friends at Chapman BMW on Camelback

Michelle

Feb 24, 2019

Quick responses, great price. Be vigilant in the finance office.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Feb 25, 2019

Response from current dealership:

Michelle,

Thank you for your review. We are happy to hear about the positive experience. We are here for you when you need please feel free to reach out.

Your Friends at Chapman BMW on Camelback

Elissa

Feb 8, 2019

Excellent experience with JC Chokrach (salesman), Tom Iles (Sales Manager) and Michael Anderson (Pre-Owned Specialist).

Is this review helpful? Yes | No

Feb 11, 2019

Response from current dealership:

Elissa,

Thank you for your review! We are happy to hear that you had a great experience. We appreciate your patronage and feedback and look forward to serving you again.

Your Friends at Chapman BMW on Camelback

David

Jan 19, 2019

Great prices good people

Is this review helpful? Yes | No

Jan 21, 2019

Response from current dealership:

David,

Thank you for your positive review. We are happy to see you had such a good experience!

Your Friends at Chapman BMW On Camelback

Jackie

Jan 12, 2019

Very helpful

Is this review helpful? Yes | No

Jan 14, 2019

Response from current dealership:

We greatly appreciate you taking the time to leave a positive review. We are happy to see you had such a good experience and are always here to better serve you.

Your Friends at Chapman BMW on Camelback

MARCELLINUS

Jan 8, 2019

She was professional and courteous.

Is this review helpful? Yes | No

Jan 9, 2019

Response from current dealership:

We are happy to hear that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.

Your Friends at Chapman BMW on Camelback

scott

Dec 28, 2018

No pressure selling technique. The car was as shown and described. Bought the car and our salesman Josh and the finance guy were both awesome. Would highly recommend these guys to anyone looking to buy a new car

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Jan 2, 2019

Response from current dealership:

Scott,

Thank you for your purchase and kind words. We are very happy to hear that our team was able to give you a great car buying experience. We greatly appreciate your business here at Chapman BMW on Camelback.

Your Friends at Chapman BMW On Camelback

CamryHuntin

Dec 19, 2018

Amazing

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Dec 20, 2018

Response from current dealership:

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman BMW On Camelback

ajsahib

Dec 4, 2018

My experience with Chapman was good. The sales man I worked with was very friendly and helpful. However, their prices are not very competitive. It is what you can expect from most BMW dealerships.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Dec 5, 2018

Response from current dealership:

ajsahib,

Thank you for the 4-stars. We appreciate you taking the time to share your positive experience, and we look forward serving you again.

Your Friends at Chapman BMW on Camelback

TheBabu406

Nov 23, 2018

I bought the car, and I cant be hapier they were nice and helped me.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Dec 4, 2018

Response from current dealership:

Thank you for the 5-stars! We appreciate you taking the time to share your buying experience, and we look forward to serving you again.

Your Friends at Chapman BMW on Camelback

Abe

Nov 23, 2018

It was going great until I test drove the vehicle then the price went up. I got a quote via email from the dealer and after test driving the vehicle a few days later the quote was increased. I walked in with the salesman ready to make a deal and handed me print out with the higher price. I checked today and the price is even lower than the first quote. I have both quotes printed out with OTD pricing. I was put off by this.

8 of 8 people found this review helpful.

Is this helpful? Yes | No

Joemar

Oct 20, 2018

Great guys good cars

Is this review helpful? Yes | No

Oct 30, 2018

Response from current dealership:

Joemar,

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman BMW on Camelback

Paul

Oct 18, 2018

Great experience

Is this review helpful? Yes | No

Oct 30, 2018

Response from current dealership:

Paul,

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman BMW on Camelback

Ronald

Oct 7, 2018

Great service. Great deal.

Is this review helpful? Yes | No

Oct 30, 2018

Response from current dealership:

Ronald,

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman BMW On Camelback

John

Oct 6, 2018

Prompt return of answers to my questions.

Is this review helpful? Yes | No

Oct 30, 2018

Response from current dealership:

John,

Thank you for the 5-stars! We are happy to hear all of your questions were answered and we appreciate you taking the time to share your experience. We look forward to serving you again.

Your Friends at Chapman BMW On Camelback

5

KathyandJack

Oct 6, 2018

Yes helpful, shared info important to me and I can make better decisions by things Namair shared with me that I was unaware of before. I will probably get my BMW from him and Chapman. Thanks

Is this review helpful? Yes | No

Oct 30, 2018

Response from current dealership:

Jack,

Thank you for the wonderful review on your experience with Namier! We are happy to hear all of your questions were answered and we appreciate you taking the time to share your experience. We look forward to serving you again.

Your Friends at Chapman BMW On Camelback

GuruTMBSR

Oct 5, 2018

They were helpful in answering my questions but afterwards they wouldnt leave me alone. Too many calls and emails.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Oct 30, 2018

Response from current dealership:

We are sorry to hear this. If you would like to reach out to me, I can make a note on your profile for no contact. I am unable to determine who you are with your review name so please reach out to me.

Vida Wilson – Business Development Manager – 602-308-4907

Stanley

Sep 25, 2018

Excellent communication with all levels of the sales.

Is this review helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for your 5-star review. We are happy to see you had such a good experience!

Your Friends at Chapman BMW On Camelback

Jbdigitalny2

Sep 23, 2018

It was a smooth transition

Is this review helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman BMW On Camelback

Ron

Sep 19, 2018

Sent me a video. Very helpful.

Is this review helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for your 5-star review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again.

Your Friends at Chapman BMW On Camelback

Joseph

Sep 5, 2018

This was a great experience. Our sales manager and our salesman (both named Mike) bent over backwards to help us get the vehicle. They did everything they could and I would recommend this place to everyone! *note that this was at their ‘value center’ and not the main BMW lot. The main lot was not helpful at all when trying to locate the other lot, I can’t remember who it was but he decided to take a call in the middle of our conversation after he realized we weren’t buying new.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles.

Your Friends at Chapman BMW On Camelback

Hemma

Aug 30, 2018

Worst car buying experience ever!! They want you to use their financing or else the price of the car is more. That’s were they make their money in screwing you with the financing! I had a loan already for the car and they would not take it! I was told they don’t do “charity” I would never ever recommend them to anyone!!

9 of 9 people found this review helpful.

Is this helpful? Yes | No

Sep 6, 2018

Response from current dealership:

We would first like to apologize to you that the $1000 finance credit was not explained correctly. Our Value Center compares the overall market to offer the best possible pricing. Dealerships do profit providing financing but unlike the typical dealership, we offer $1000 price credit to the customer. Transparency is important which is why financing typically retained by the traditional dealership is passed on to the customer.

Vida Wilson – Business Development Manager – 602-308-4907

armando

Aug 30, 2018

Nina was very helpful and researched cars that we were interested in and got back to us quicky. Although we found what we were looking for elsewhere, the experience was great and nina was great.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for your 5-star review! We greatly appreciate your business and we are happy to hear your positive feedback!

Your Friends at Chapman BMW On Camelback

5

pcohen15

Aug 27, 2018

Very fast response, even on a weekend.

Is this review helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for your 5-star review. We are happy to see you had such a good experience!

Your Friends at Chapman BMW On Camelback

Bigalatuf

Jul 15, 2018

Very friendly experience!! Picked us up at the airport, bought the car professionally and quickly. Gave us a loaner for our overnight stay, and the dropped us off at the airport. Very professional staff and team.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles.

Your Friends at Chapman BMW On Camelback

Mike

Jul 9, 2018

Car advertised was available and seem to be what we thought it was. However when we sat down to look at final pricing we discovered that there was $ 1500 in at on costs that were not necessary. Turns out advertised price was more of a hook and switch.

10 of 10 people found this review helpful.

Is this helpful? Yes | No

Jul 12, 2018

Response from current dealership:

Mike, we are sorry you feel this way. All of our fee’s and discounts are disclosed clearly on our web site. All vehicles are priced at fair market value and priced for a no haggle experience. If you would like to discuss your visit further please contact Robert Mills – 602-308-4970

Vida Wilson – Business Development Manager – 602-308-4907

Crispina

Jul 7, 2018

Great Deal! Awesome customer service!

Is this review helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for your 5-star review! We greatly appreciate your business and we are happy to hear your positive feedback!

Your Friends at Chapman BMW On Camelback

Delphine

Jul 5, 2018

Sean O'Brien and Finance manager Jamie were extremely hospital and honest people to deal with, this is very rare to find in the auto industry. We were truly welcome at this dealership and in turn decided to purchase this vehicle. We will be referring our friends and family to this location. Thanks Sean and Jamie for all your help and warm welcome!!

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for the positive recommendation! Customer service is our priority here at Chapman, and we are happy to hear of your wonderful experience. Please do not hesitate to reach out if you have any questions.

Your Friends at Chapman BMW On Camelback

Tom

Jul 1, 2018

They contacted me quickly, but the "out the door" price was much higher than the advertised price due to too many hidden fees, document fees being too high, and all of the extra fine print. After all that added up, their prices were well above fair market value and the advertised online price. If I were to ever purchase a car from them, I would have to spend hours of time haggling. Not was I was hoping for.

11 of 11 people found this review helpful.

Is this helpful? Yes | No

Jul 9, 2018

Response from current dealership:

Tom, we are sorry you feel this way. All of our fee’s are disclosed clearly on our web site. All vehicles are priced at fair market value and priced for a no haggle experience. If you would like to discuss your visit further please contact Robert Mills – 602-308-4970

Vida Wilson – Business Development Manager – 602-308-4907

John

Jun 14, 2018

Alan @ Chapman was great!!

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman BMW On Camelback

Tricia

May 30, 2018

German was very helpful and not pushy.

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for your 5-star review. We are happy to see you had such a good experience!

Your Friends at Chapman BMW On Camelback

Kathy

May 14, 2018

Great service! They genuinely care about the customers.

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for the rating, review and your business, all are greatly appreciated. We look forward to better serve you. Wishing you happy and safe miles.

Your Friends at Chapman BMW On Camelback

Judith

May 12, 2018

Very responsive, Polite and Helpfyl.

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Mar 23, 2020

Response from current dealership:

We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit

Your Friends at Chapman BMW On Camelback

Gregg

May 10, 2018

Called me back right away, very helpful.

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman BMW On Camelback

Angie

May 8, 2018

I do understand the position of a sales person; however, emailing and calling me repeatedly was not needed.

4 of 4 people found this review helpful.

Is this helpful? Yes | No

May 9, 2018

Response from current dealership:

Angie, our goal is to reach you after an inquiry to make sure we can assist you. Our vehicles sell very quickly. We do apologize if this was an inconvenience to you, definitely not our intention.

Vida Wilson – Business Development Manager – 602-308-4907

Joe

Apr 23, 2018

My fiancé and I were very excited to go take a look at this car and had made our decision beforehand to purchase. We got in touch with the dealership and set an appointment. Unfortunately the dealership was not prepared for us when we arrived and had the vehicle in a different location. As they were arranging to bring the vehicle to where our appointment was it turns out someone else saw it and purchased the vehicle. Had they been prepared, our trip over to their dealership would not have been a waste of time. (:

11 of 11 people found this review helpful.

Is this helpful? Yes | No

Apr 30, 2018

Response from current dealership:

Joe, we do share inventory with our Chandler location on our website and would have been happy to bring the car to our location for you to view. It would not have been a problem to do this for you. We hope you find the right vehicle for your needs!

Vida Wilson – Business Development Manager – 602-308-4907

Dustin

Apr 23, 2018

Willing to go above and beyond to get back to you to make sure you got that new car

0 of 2 people found this review helpful.

Is this helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for your 5-star review. We are happy to see you had such a good experience!

Your Friends at Chapman BMW On Camelback

GuruY3B8N

Apr 20, 2018

I was contacted by the dealer the same day

0 of 2 people found this review helpful.

Is this helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for the rating, review and your business, all are greatly appreciated. We look forward to better serve you. Wishing you happy and safe miles.

Your Friends at Chapman BMW On Camelback

Iraiz

Apr 17, 2018

Great people great service!

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Mar 23, 2020

Response from current dealership:

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.

Your Friends at Chapman BMW On Camelback

GuruY3ZKB

Apr 12, 2018

It was ok at first very friendly. The problem we had was them giving us a monthly payment that was acceptable only to say "oops we forgot to add something, this is going to change everything" Boy did it change. Went from 0 down and $250 month to $5000 down and $470 month. Completely irritating.

7 of 7 people found this review helpful.

Is this helpful? Yes | No

Apr 30, 2018

Response from current dealership:

We are sorry to see your review. The required down payment is set by the bank not the dealership and is based on credit rating and the vehicle value etc., We try very hard to offer the best deal we can on the vehicles and to get the best rates available with the different banks we work with and are sad to have missed the opportunity to earn your business.

Vida Wilson – Business Development Manager – 602-308-4907

Cary

Apr 11, 2018

Friendly staff. Responded immediately.

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for your 5-star review! We greatly appreciate your business and we are happy to hear your positive feedback!

Your Friends at Chapman BMW On Camelback

Guru53FS6

Apr 10, 2018

sales repshad contacted me but never returned my questions with answers. i dont know if the car 2014 q7 was sold because it is not listed on gurus any more.

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Apr 12, 2018

Response from current dealership:

The 2014 Audi Q7 was sold in March, this vehicle had a lot of interest. Without knowing your name I am unable to look into your inquiry and review how it was handled. If you wish to contact me and discuss directly please feel free to do so at your convenience.

Vida Wilson – Business Development Manager – 602-308-4907

NeoBMW

Apr 8, 2018

After a series of conversations to the Internet Manager, we made agreement to acquire a (CPO) silver BMW X5 with the M Sport package. On Thursday, March 29th, BMW Camelback (CPO), I had arrived at the dealership and they had the wrong BMW X5 arranged for pick up. It was a dark gray non-M Sport package vehicle, and the internet manager had conceded that he or someone had the wrong vehicle. Consequently, we had to wait about 2 to 3 hours to get all of the paperwork corrected. Secondly, it was our expectation that we were acquiring a "certified pre- owned (CPO)" BMW X5, which would mean that the vehicle was thoroughly checked for faults and anomalies. However, when we had started up the vehicle, there was exclamation point "low remote battery" displayed on the dash. The internet manager shrugged off these issues as something that had occurred while initially starting up the vehicle. We are now forced to spend time repairing these defects that should have been addressed during "CPO" process of the vehicle. This is UNACCEPTABLE! Thirdly, the financial terms of the down payment was verbally communicated in one manner; however, when we were reviewing the financial paperwork, we were given a different expectation. Needless to say, the dealership's management had addressed this discrepancy. My wife and I will NEVER purchase another vehicle from Camelback BMW. They are dishonest, inconsistent, and unprofessional; therefore, they are not worthy of selling CPO BMW products.

12 of 12 people found this review helpful.

Is this helpful? Yes | No

May 9, 2018

Response from current dealership:

Thank you Henry, for giving us the opportunity to turn around your experience. Our goal is to make sure our customers are satisfied and happy with their experience and purchase with us. We hope you are enjoying your BMW and look forward to seeing you for any service needs you may have.

Vida Wilson – Business Development Manager – 602-308-4907

Yvonne

Apr 5, 2018

Was inquiring about features of the vehicle. Salesman 1st name German called me. The car didn't fit my needs and he offered to look further. As it turned out I bought brand new on 3/31 and responded to him I appreciated his help and that I had made a purchase. Felt that he assessed my needs correctly and since I need a car immediately he understood why he couldn't help me because of my time restraints. If needed, I would call him again.

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Mar 23, 2020

Response from current dealership:

We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.

Your Friends at Chapman BMW On Camelback

Rex

Apr 4, 2018

Prompt reply. Answered my questions and no pressure selling. Very satisfied with the experience

Is this review helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for your 5-star review. We are happy to see you had such a good experience!

Your Friends at Chapman BMW On Camelback

GuruZY996

Mar 22, 2018

Wouldn’t let me get approved with having credit and making good money. Kept pushing me to do things I did not want

4 of 5 people found this review helpful.

Is this helpful? Yes | No

Mar 26, 2018

Response from current dealership:

Celina, we are a little confused by your review as we do not show ever running credit on you or having communication with you for a vehicle. If you could contact me directly so we can address your review properly, that would be great.

Vida Wilson – Business Development Manager – 602-308-4907

ANA

Mar 18, 2018

Awesome!!!!

Is this review helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for your 5-star review. We greatly appreciate your business and we look forward to serving you again.

Your Friends at Chapman BMW On Camelback

bobwags

Mar 6, 2018

What a bunch of Pirates. Not honest. Ad says $4995. I had cash offer, they said cash was more than financing. They said the price would be $7990 out the door. I'll never go back

10 of 10 people found this review helpful.

Is this helpful? Yes | No

Mar 8, 2018

Response from current dealership:

Bob, we are sorry you were not able to come to an agreement on price for the vehicle. As our pricing policy states, all fee’s and offers include a $1000 financing discount, which is only applied when financing. This discount is not applicable to cash purchases. We wish you luck in your vehicle search.

Vida Wilson - Business Development Manager – 602-308-4269

Melanie

Feb 20, 2018

The experience with the salesman was good. He was very friendly.

0 of 2 people found this review helpful.

Is this helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.

Your Friends at Chapman BMW On Camelback

Bob

Feb 19, 2018

Everyone was great! Got back in touch within 30 mins and responded throughout the day. Made it a great buying experience...Thanks Michael..

Is this review helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you for your 5-star review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business and we look forward to serving you again.

Your Friends at Chapman BMW On Camelback

Guru52TCW

Feb 17, 2018

Initial contact person was busy after we made an appointment n price was different than what we discussed over the phone.

9 of 9 people found this review helpful.

Is this helpful? Yes | No

Feb 21, 2018

Response from current dealership:

Guru52TCW,

We do apologize that your experience was not the best with our Value Center. If you are still in the market, please contact me so we can correct this for you and honor the correct pricing on the vehicle if still available.

Vida Wilson – Business Development Manager – 602-308-4907

Tim

Feb 2, 2018

By far the best buying experience I’ve ever had from a dealership. Honest people, no pressure, if you’re going to buy a car, make sure this is your first place to go, because it will also be your last. Great service, thank you guys.

Is this review helpful? Yes | No

Mar 23, 2020

Response from current dealership:

Thank you so much for the positive feedback. We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Let us know if we can ever be of service.

Your Friends at Chapman BMW On Camelback

Talia

Jan 30, 2018

Quick response, friendly and no pressure

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Feb 5, 2018

Response from current dealership:

Thank you for the inquiry and thank you for the review. Both are very much appreciated.

Vida Wilson – Business Development Manager – 602-308-4907

Jose

Jan 25, 2018

Fast dealer response and quick to tell me the availability of vehicle. Guy said he was going to follow up with me, but never did.

3 of 3 people found this review helpful.

Is this helpful? Yes | No

Feb 1, 2018

Response from current dealership:

Afternoon Jose – Please contact us at 602-308-4907 – I do see where your inquiry began and several calls to you from our sales department so would like to make sure you were taken care of.

Vida Wilson – Business Development Manager – 602-308-4907

LISA

Jan 20, 2018

It was a waste of time. The dealer doesn't honor the price they have posted

9 of 9 people found this review helpful.

Is this helpful? Yes | No

Jan 24, 2018

Response from current dealership:

Lisa,

The vehicle of interest is advertised as follows: Retail: $17,995 Discount: -$3,561 Finance Bonus: -$1,000 Chapman Price: $13,434 *Chapman Price is only available for prime lender financing (600+ fico score) through Chapman. Financing not obtained through Chapman, non-prime, BMW incentivized rates, and cash transactions will result in an increased price of $1,000. Any and all actions must be in Maricopa County in Arizona. While every reasonable effort is made to ensure the accuracy of this data, we are not responsible for any errors or omissions contained on these pages. Price does n

More ...

GuruZWFXR

Jan 19, 2018

Great people

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Jan 24, 2018

Response from current dealership:

Thank you for the rating. We also give you 5 stars!
-Your Friends at Chapman BMW On Camelback

Guru55T1X

Jan 17, 2018

I was shown vehicles that did not have the options I wanted like navigation. Unable or unwilling to match trade in value with other dealer.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Jan 26, 2018

Response from current dealership:

We apologize for the circumstance leading to your review. We do have a vast inventory of vehicles that we hope would match most customer’s needs.

I would be happy to assist you if you are still in the market and would like to give us an opportunity to turn your experience around.

Vida Wilson – Business Development Manager - 602-308-4907

traceyhearts

Jan 10, 2018

Josh was great friendly but I didn't buy from here

Is this review helpful? Yes | No

Jan 24, 2018

Response from current dealership:

Thank you for the review and the opportunity to earn your business.

We appreciate both and hope you keep us in mind when you are in the market for a vehicle again.

Vida Wilson - Business Development Manager – 602-308-4907

Andy

Jan 4, 2018

The dealer and I were communicating through email but the salesman was adamant we needed to speak on the phone to complete a deal. Several times I asked for a total price for the car and the response was let’s get on the phone.

4 of 4 people found this review helpful.

Is this helpful? Yes | No

Jan 16, 2018

Response from current dealership:

We are sorry to see your review and that the request to speak with you would deter you from pursuing a purchase.

Our sales staff are open to all types of communication and there are many questions to be asked and answered from both sides in a car purchase. We hope you have found a vehicle to suit your needs and wish you happy and safe driving.

Vida Wilson – Business Development Manager – 602-308-4907

Stephen

Dec 24, 2017

Pleasent sales rep and a real nice truck. Wouldn't negotiate on the price so I bought a vehicle at another dealership.

4 of 4 people found this review helpful.

Is this helpful? Yes | No

Dec 29, 2017

Response from current dealership:

Thank you for the review. We are sorry to hear we could not come to an agreement on the price to earn your business.

Maybe next time! Congrats on your new vehicle and have a Happy New Year.

Vida Wilson - Business Development Manager - 602-403-3857

Susan

Dec 15, 2017

They are being so helpful. I will buy a car from them.

Is this review helpful? Yes | No

Dec 29, 2017

Response from current dealership:

Thank you for giving us the opportunity to get you into a new vehicle. We appreciate your review and hope we can get you into a vehicle soon!

Have a Happy New Year.

Vida Wilson - Business Development Manager - 602-403-3857

GuruZTTJG

Dec 12, 2017

Great service but I couldn’t make to dealership.

Is this review helpful? Yes | No

Dec 15, 2017

Response from current dealership:

Thank you for the compliment! If you need to reschedule your visit please just call our Service Department at 602-308-4269 and we will gladly get you in at your convenience.

Vida Wilson – Business Development Manager – 602-308-4907

GuruD2L8P

Dec 12, 2017

this dealer low balls on price on the internet tthen backs in tons of dealer add on i saw a car advertised at 8500 when i asked the out thedorr price they added dealer prep and what they called a desert package that was was over priced and just a way to jack up the price this was a used car window tint was on the ar before they got it yet over charged of it

5 of 5 people found this review helpful.

Is this helpful? Yes | No

Dec 27, 2017

Response from current dealership:

Our pricing is as advertised and all costs are disclosed on the site with no hidden fees or add-ons. Most valley dealers have a prep fee charge added to their pricing on a pre-owned vehicle and we are in line with these fees. All of the fees are listed on the web listings with our inventory. We are sorry we could not reach an agreeable deal with you on the vehicle selected. We are in business to sell cars and do not practice low balling or jack up pricing and are sorry to read your review. Vida Wilson – Business Development Manager – 602-308-4907

Lyle

Nov 30, 2017

Great people finance. Used car. Mrs George she is so nice knows her stuff not pushy relaxed. Buy here save money and throw away the stress

Is this review helpful? Yes | No

Jonah

Nov 20, 2017

Great customer Service, have not purchased but German Ramirez is a great person to work with!

Is this review helpful? Yes | No

Eric

Nov 11, 2017

Enjoyable

3 of 4 people found this review helpful.

Is this helpful? Yes | No

Nov 20, 2017

Response from current dealership:

Eric - Thank you for the rating. We also give you 5 stars!
-Your Friends at Chapman BMW On Camelback

Ashley

Nov 5, 2017

Manager was extremely rude and aggressive and was yelling at us when I stated we had oher appointments and would think about this option stating “WELL WHY ARE YOU STILL HERE THEN?!” as we were waiting for him to tell us their best price (which was $100 less that listed price) even though there was a paint chip down to the metal. After many hours had passed they called us back with a better offer but we had already chosen a better car with a dealership that treated us like real human beings. We probably would’ve gone with this car but after our experience I couldn’t give them our business.

11 of 11 people found this review helpful.

Is this helpful? Yes | No

Nov 8, 2017

Response from current dealership:

We are sorry to have missed your business, Ashley. We hope the vehicle you found works out great for you and gives you many years of happy and safe driving.

Vida Wilson – Business Development Manager – 602-308-4907

prairiejim

Oct 30, 2017

Dealership charges an extra (from the listed price) $1000 if you pay cash. Must finance with them to get the $1000 break. Ridiculous!

9 of 9 people found this review helpful.

Is this helpful? Yes | No

Nov 1, 2017

Response from current dealership:

We are sorry to see your review. To explain our pricing, we offer the customer a $1000 finance bonus, which would normally be paid to the dealer for financing with a bank, to the purchasing customer as an incentive. It is a great offer and makes the deal that much better for the buyer. If a cash purchase is chosen we cannot extend this offer as we will not receive this incentive from a bank. It is clearly stated on our website and explained. The financing bonus only applies when financed.

Vida Wilson – Business Development Manager – 602-308-4907

mgnb

Oct 27, 2017

friendly sales people. took good care of us and answered all our questions.

0 of 2 people found this review helpful.

Is this helpful? Yes | No

Nov 1, 2017

Response from current dealership:

Thank you for the review! We appreciate it and you for giving us the opportunity to earn your business. We wish you safe and Happy Driving.

Vida Wilson – Business Development Manager - 602-308-4907

Illinoiz

Oct 26, 2017

Very responsive however car was already sold.

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Nov 1, 2017

Response from current dealership:

Thank you for the review! We have many great pre-owned vehicles with new ones added to inventory daily. Please check back if you are still in the market and see if we can assist you still.
https://www.chapmanbmwoncamelback.com/Used-Cars-Phoenix

Vida Wilson – Business Development Manager - 602-308-4907

Mike

Oct 23, 2017

Excelllent.

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Oct 24, 2017

Response from current dealership:

Mike - Thank you for the rating. We also give you 5 stars!
-Your Friends at Chapman BMW On Camelback

AE

Oct 20, 2017

While the car i was interested in was out of my budget, as most of the cars were, they responded promptly to my emails and, if i had had more time to get a car, were very willing to find ways to help me find a good car on my budget. Friendly, not overbearing or pushy. If i had had more time, would have tried to work with them.

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Nov 1, 2017

Response from current dealership:

Thank you for the review and the opportunity for the Chapman Value Center to earn your business, both are greatly appreciated. We hope you found the right vehicle for your needs and please think of us again when you are in the market. We wish you Happy and Safe Driving.

Vida Wilson - Business Development Manager - 602-308-4907
vidawilson@chapmanchoice.com

Anthony

Oct 19, 2017

Great communication

0 of 2 people found this review helpful.

Is this helpful? Yes | No

Oct 24, 2017

Response from current dealership:

Anthony! Thank you for the rating. We think you're great and appreciate the rating.
-Your Friends at Chapman BMW On Camelback

Alexandra

Oct 17, 2017

Good

0 of 2 people found this review helpful.

Is this helpful? Yes | No

Oct 24, 2017

Response from current dealership:

Alexandra - Thank you for the rating. We also give you 5 stars!
-Your Friends at Chapman BMW On Camelback

Ryan

Sep 30, 2017

Very nice to respond

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Oct 5, 2017

Response from current dealership:

Ryan, very nice of you to have interest in one of our vehicles!
Vida Wilson – Business Development manager – 602-308-4907

Anonymous

Sep 24, 2017

Very good customer service, but very high fees. You must consider others dealers. They charge around 1.5k to 2k extra for docs fee, recondition fee, tint, etc, so from there you must add taxes and registration. Recondition fee around 699 to 799, tint 399, doc fee 699

8 of 8 people found this review helpful.

Is this helpful? Yes | No

Sep 25, 2017

Response from current dealership:

We are sorry you feel our fees are high, our dealer doc fee of $389 is actually one of the lowest in the valley, and the reconditioning fee of $695 is standard on pre-owned vehicles – we prefer to disclose this fee versus hiding it in the price of the vehicle like other dealers. And tint is an option, not a requirement. All Dealers have fees. We apologize if this resulted in you not purchasing a vehicle from us and wish you luck finding the right vehicle for your needs.

Vida Wilson – Business Development Manager – 602-308-4907

Robert

Sep 22, 2017

Exelent work

0 of 2 people found this review helpful.

Is this helpful? Yes | No

Sep 25, 2017

Response from current dealership:

Thank you for the rating, Robert. We also give you 5 stars!
-Your Friends at Chapman BMW On Camelback

kathi

Sep 16, 2017

Responsive- I just changed my mind about buying

1 of 3 people found this review helpful.

Is this helpful? Yes | No

Sep 20, 2017

Response from current dealership:

Thank you, Kathi, for your inquiry. Whenever you are ready to be in the market please keep us in mind. We would be happy to assist. -Vida Wilson - Business Development Manager - 602-308-4907

Tanys

Aug 29, 2017

Responsive

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Sep 11, 2017

Response from current dealership:

Thank you for the rating – we also give you 5 stars!
-Your Friends at Chapman BMW On Camelback

Rob

Aug 28, 2017

Mike is the man

0 of 3 people found this review helpful.

Is this helpful? Yes | No

Sep 11, 2017

Response from current dealership:

We think so too, Rob! Thank you for the rating – we also give you 5 stars!
-Your Friends at Chapman BMW On Camelback

Brittney

Aug 27, 2017

Great experience with Geoff Williams. Sales Manager, Andres (sp), was able to work with us and give us more for our trade in towards the purchase. My husband and I didn't want to finance and although they encouraged us to finance to take advantage of a finance discount, they didn't push it and we closed the deal in cash after some negotiation. Would highly recommend Geoff at Chapman BMW! Very happy with our purchase this far!

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Aug 28, 2017

Response from current dealership:

Thank you for your review Brittney! We appreciate your business and hope you are enjoying your vehicle.
Geoff is a great sales person and would be happy to hear from you again in the future with any vehicle needs
you may have. We wish you safe driving.

Vida Wilson – Business Development Manager – 602-308-4269

55

Gregory

Aug 24, 2017

quick response.

0 of 2 people found this review helpful.

Is this helpful? Yes | No

Aug 28, 2017

Response from current dealership:

Thank you for the rating – we also give you 5 stars!
-Your Friends at Chapman BMW On Camelback

Yvonne

Aug 21, 2017

Easy process! Very happy with my purchase.

1 of 2 people found this review helpful.

Is this helpful? Yes | No

Aug 28, 2017

Response from current dealership:

Thank you for the rating – we also give you 5 stars!
-Your Friends at Chapman BMW On Camelback

Djdwave

Jul 27, 2017

Excellent! The rep we worked with (Michael Messer) did a great job. He was nice, friendly, responsive and easy to work with. He answered all my questions and provided me with all the info I needed in a timely manner. Being that we live in Tucson, having a dealer that could work with us in this manner was crucial, and Micheal pulled it off. The Finance Manager (Michael ?...) also made the paperwork process as painless and as smooth as possible. He was also a great person to work with.

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Aug 3, 2017

Response from current dealership:

Djdwave - Thank you for your review and opportunity to assist you with your vehicle needs. We are so pleased Michael was able to make the process easy for you. We understand the need for as much information as possible when you are not local on the vehicle you are interested in being available. We appreciate your business and hope you think of us again when you are in the market next time. Enjoy your new vehicle. -Your Friends at the Chapman Value Center - Vida Wilson, Customer Relations Director - 602-308-4907

Paul

Jul 7, 2017

Sammy did a good job. No issues.

Is this review helpful? Yes | No

Aug 1, 2017

Response from current dealership:

Thank you for the rating, Paul – we also give you 5 stars! -Your Friends at Chapman BMW On Camelback

Leelja

Jul 1, 2017

It was a pleasure to work with this dealership. They responded immediatly courteous friendly responding with profound knowlege and patients. We bought the car. Everything was easy and taken care of. No pressure - could have said no at any given time and they would have accepted it. I highly recommend this dealership!

0 of 1 people found this review helpful.

Is this helpful? Yes | No

Aug 10, 2017

Response from current dealership:

Leelja - Thank you for the opportunity to earn your business and for using our partner CarGurus for your search. We are so pleased we could pair you with the right vehicle and offer a no hassle easy process for your purchase. Please keep us in mind for your future vehicle needs and send any friends and family that are in the market our way for the same great experience. -Vida Wilson – Business Development manager – 602-308-4907

GuruRT74

Jun 12, 2017

Slow. I was in Phoenix for one day and got an automatic response and then a response that was obvious they didn't read my request. Didn't visit them because they were slow in responding. Went somewhere else, bought something else. Now I get an email every other day saying they would love to show me the car.

9 of 10 people found this review helpful.

Is this helpful? Yes | No

Jul 5, 2017

Response from current dealership:

We apologize that we missed your business while in town. I am unable to find your inquiry without your name to have the contact stop. If you would like to
reach out to me so I can close your file I will – Vida Wilson – Customer Relations – 602-308-4907

Tom

Jun 6, 2017

Fantastic

1 of 3 people found this review helpful.

Is this helpful? Yes | No

Jul 3, 2017

Response from current dealership:

Tom -

We think YOU are fantastic!

-Your Friends at Chapman BMW on Camelback

Ed

Jun 5, 2017

The team there did everything they could to make this transaction work. I simply chose another vehicle. They responded to my inquiries in a timely manner.

2 of 2 people found this review helpful.

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Jul 6, 2017

Response from current dealership:

Thank you, Ed, for the review and for giving us the opportunity to assist you with your vehicle needs. Please keep us in mind when you are next in the market and we will be happy to help you.

-Your Friends at the Chapman Value Center.

Reginald

May 31, 2017

I worked with Alan "Boom Boom" Lopez at the Chapman Value Center. I found him to be very attentive to my consumer needs. He even contacted me after the sale to make sure I was happy with my purchase.

2 of 2 people found this review helpful.

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Xsanup

May 26, 2017

It's quick and easy.

1 of 2 people found this review helpful.

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Matt

May 23, 2017

The car that I was to look at was missing, they took us on a wild goose chase trying to find the car. We went to lunch and came back and still no car! Wasted 4.5 hours of my day. Then said they would let me know when they find it and I asked if they could bring it to me. They said no problem then when they found the car was told it would be pointless to bring it to me because they would have to go all the way back to the car lot anyway to do paperwork.

8 of 9 people found this review helpful.

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Kari

May 12, 2017

Quick response, listened to me, meet my needs, too bad the car has MAJOR electrical problems ended up being unavailable

3 of 5 people found this review helpful.

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Pat

May 4, 2017

Very Good. Especially Sammy the salesman and Bill, the Finance Manager.

1 of 2 people found this review helpful.

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Chris

Apr 19, 2017

Good overall experience.

1 of 2 people found this review helpful.

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Caleb

Apr 10, 2017

This dealer has not worked for me through every issue. They did refund me financially for some other issues I had that we managed to work through and I will not delve into those issues. I am posting this, because I found out after the fact that through either their actions or actions of their lendor, BMW Financial, I was denied several loans on the car and my credit report was screwed up, because of a failure to type and report my last name correctly. I lost on a $1000 finance bonus. When I brought this to their attention, they didn't seem to care and obviously didn't want to deal with me anymore, so I am posting this review. *UPDATE: After an investigation and a letter to the lendor, I have conclusively found that the dealer Chapman BMW failed to spell my name correctly on my credit application.

14 of 16 people found this review helpful.

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RACHEL

Mar 29, 2017

Added fees onto price. Offerred price plus tax tag title and doc but would not accept without additional $1000 safety inspection.

10 of 11 people found this review helpful.

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Nadine

Mar 9, 2017

Great, bought the car!

1 of 3 people found this review helpful.

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Niva_732

Feb 25, 2017

Awesome response time!

1 of 2 people found this review helpful.

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Ayojr1973

Feb 14, 2017

Very nice people, easy to deal with! It was closing time for them at the time of the sale, but they never made me feel rushed or like I was holding them up! I would definitely refer Chapman BMW !! Thank You! It's a great ride!!

2 of 2 people found this review helpful.

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William

Jan 16, 2017

They were very helpful. This was my 1st choice for a vehicle. We decided to buy an Acura TSX, 4 cylinder, same features. Also it was a 2010 not 2013. Chapman BMW encouraged us to stop by & shop.

1 of 2 people found this review helpful.

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david

Dec 24, 2016

Purchased a 2010 Cadillac Escalade Premium, from this dealer car was as stated sales associate was plesent and purchasing was made easy

2 of 2 people found this review helpful.

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Alfred

Dec 11, 2016

Even if the car wasn't in great shape the service and follow through were excellent. Kudos to Geoff Williams internet sales for candid treatment.

2 of 3 people found this review helpful.

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Luanne

Dec 7, 2016

Although I purchased somewhere else, I found Chapman's to be very nice.

4 of 4 people found this review helpful.

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Conner

Dec 5, 2016

I felt very comfortable, Geoff taught me a lot about the cars I was interested in and made the experience an important learning experience. I would recommend this dealership to others!!!

2 of 2 people found this review helpful.

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Tammy

Nov 26, 2016

Great service

1 of 2 people found this review helpful.

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Bill

Nov 22, 2016

Their Internet sales guy was real responsive. We had a good experience and they were low pressure but we ended up not buying the car as I'm 6'1" andI couldn't sit in the backseat without hitting my head on the slanted back window (my younger daughter is probably going to end up being nearly 6 feet when she stops growing) and decided yellow wasn't the color we would prefer.

1 of 2 people found this review helpful.

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william

Sep 29, 2016

good and quick service

2 of 3 people found this review helpful.

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Anita

Sep 16, 2016

This was thier used lot...we liked the car we saw...no sales guy on test drive...when the time game for numbers they were incredibly rude...low balled us for our trade was sarcastic and rude to my husband and I and used some fake doctored up KBB report to justify thoer terrible unrealistic offer. They were highly unprofessional we couldnt even have a rational normal discussion. We walked out and will never go back... these small dealships need to overcharge under offer and nickel and dime you to meet thier overhead...this one is no different and the worst ive seem yet!

20 of 23 people found this review helpful.

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Brian

Aug 31, 2016

Got right back to me.

2 of 3 people found this review helpful.

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don

Aug 19, 2016

people were friendly but attention to detail was poor could have cleaned inside truck better also little things like needed windshield wipes that they said they would put on had a excuse for that also mixed caps for tires that has nitrogen in them also cheap dirty floor matts I like the truck

8 of 8 people found this review helpful.

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Marcus

Aug 8, 2016

Very pleasurable experience

3 of 4 people found this review helpful.

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Mark

Aug 7, 2016

Would have bought a vehicle except for the surprise dealer prep charges of $690 they add on. After checking with other dealers, most do not have that added charge.

11 of 11 people found this review helpful.

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Effrin

Aug 5, 2016

Was great till they told me come on down your approved!!! So after traveling more than 30 miles they say "oh sorry we can't get you financing, but you can put it on your discover card and get 5% cash back" Ridiculous to say the least

7 of 7 people found this review helpful.

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zach

Jul 24, 2016

Fast easy sale

1 of 2 people found this review helpful.

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John

Jul 23, 2016

I purchased a 2013 Kia Soul ! from Chapman. The experience was great. Recommend dealer to all.

4 of 4 people found this review helpful.

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Keith

Jul 22, 2016

They responded promptly and were very informative. I had phone and email follow up from them. Very good response!

2 of 2 people found this review helpful.

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Lisadarras67

Jul 14, 2016

Dealer responded in a timely manner. But unfortunately the car was sold. They still tried to be helpful by telling us of other cars they had.

1 of 2 people found this review helpful.

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Rachel

Apr 22, 2016

I would go back to this dealer in a heartbeat. Joe was very easy to work with, no pressure. Got there at 5 for a test drive, left at 7 with my new vehicle (had financing already in place). Gave me more than I expected for my trade. Great experience.

2 of 2 people found this review helpful.

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Tony

Apr 17, 2016

Confused sales staff with no one really interested in making a non- bmw sale. Could give no info on car condition or location

7 of 7 people found this review helpful.

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Randall

Mar 12, 2016

Fast response from dealer. Good info from car gurus allowed me to get a great deal.

2 of 3 people found this review helpful.

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Scott

Feb 26, 2016

Purchased a vehicle

1 of 2 people found this review helpful.

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gidong

Jan 31, 2016

Gooooood

1 of 2 people found this review helpful.

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Ben

Jan 28, 2016

Fooled me around by hiding the truth that my target car has been sold.

4 of 4 people found this review helpful.

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Mike

Dec 18, 2015

Geoff Williams was great! You must ask for him!

1 of 2 people found this review helpful.

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Sabrina

Nov 4, 2015

Excellent service! Robert Mills was great!

1 of 1 people found this review helpful.

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Viet

Oct 10, 2015

Quick Response

1 of 1 people found this review helpful.

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Dick

Aug 27, 2015

Great service

1 of 1 people found this review helpful.

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Jackie

May 31, 2015

My service advisor is a true partner.

1 of 1 people found this review helpful.

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Karen

May 18, 2015

Very helpful! Positive experience.

1 of 1 people found this review helpful.

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Greg

Apr 17, 2015

Joe Augusta was helpful,not pushy and made the buying expirence pleasant and hassle free. Every employee we encountered played a role in our decision to purchase this amazing,clean,low mileage Infinity from Chapman BMW

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D.A

Apr 12, 2015

Dealer emailed back and forth with me for days about a car, including the morning before I went to purchase it...I drove an hour to the dealership and when I arrived they couldn't find the car...then I was told it was sold. Sure would have been nice to know this before going out of my way to get there!

1 of 1 people found this review helpful.

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Quinn

Apr 9, 2015

Great customer service and excellent staff who worked to satisfy my every need when I wascar shopping with them.

Is this review helpful? Yes | No

Joe

Mar 4, 2015

Timely, professional follow-up from internet sales department and very competitive pricing.

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Sean

Feb 25, 2015

An absolutely wonderful experience! Joe was very nice and supportive without being pushy. They talked us into not one, but TWO cars from their lot and my wife and I are very happy.

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Michael

Feb 23, 2015

Called back quickly, no deal but very pleasant sales staff

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Suraj

Aug 17, 2014

Good experience in negotiating

Is this review helpful? Yes | No

Alex

May 5, 2014

fine

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Lloyd

Apr 28, 2014

They sold the car I'd inquired about before I could see it so I didn't go to the dealership...no comment on the experience either way.

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Janice

Dec 13, 2013

They were wonderful to work with. I received a response to my inquiry in less than 24 hours. negotiated the purchase over the internet and phone. Car was delivered right to my door and its beautiful.

Is this review helpful? Yes | No

carrie

Aug 2, 2013

Expensive used cars high miles

2 of 2 people found this review helpful.

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Renee

Jul 30, 2013

They got back to me right away. They also honored my email price for cargurus that was $1000.00 dollars less than any other Internet price.

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Megan

Jul 22, 2013

Rude Salesman, weren't willing to budge on price at all. Horrible experience, went to Le Sueur Car Company!

2 of 2 people found this review helpful.

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lance

Jun 13, 2013

Robert Patro! Great guy. Overall in and out same day. He fought for the price iI wanted and they took care of every need without being pressured. And I got exactly the car I wanted.

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Caroline

Feb 13, 2013

Salesman was very nice.

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Rebecca

Aug 16, 2012

I had the best salesman that I ever had with a dealership, he stayed in touch with me , worked with me, went out of his way.

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Alex

Jun 23, 2012

Responded promptly. Very nice.

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