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Chapman BMW Chandler
About Us
Chapman BMW Chandler is a proud three-time winner of the prestigious Center of Excellence Award. This elite recognition goes to top-performing BMW dealerships in the United States for their superior performance in various areas of the business, including sales, service, parts, operations, and customer experience. Only 35 BMW dealerships of 348 received the 2021 Center of Excellence. We take great pride in receiving this award and look forward to serving our customers with superior service in the future.
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Today 8:00 AM - 8:00 PM (Open now)
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7455 W Orchid Lane
Chandler, AZ 85226
Our Amenities
- Waiting Area
- Complimentary Beverages
- Complimentary Snacks
- Children's Play Area
- Online Financing
- Online Purchasing
- Service Center
- Online Scheduling
- After Hours Drop Off
- Home Pickup
- Service Loaner Vehicle
- Vehicle Pickup
- Accessories
- Parts Department
Media
Service Info
Service Hours
Dealer Reviews
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Jan 12, 2026
Fast and easy and great service from our car sales rep Johnson Ta
Nov 16, 2025
We were very pleased with BMW Chapman Chandler dealership. Our sales agent, Jennifer Boruch, was excellent. She went above and beyond to make sure that our sales transaction went smoothly. She answered all of our questions, and made our transition to our new car, a smooth one. We would highly recommend both Jennifer and BMW Chapman Chandler.
Nov 17, 2025
Response from current dealership:
Thank you for your review! We are happy to see that you had a good experience with Jennifer Boruch. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
Sep 2, 2025
Response from current dealership:
We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!
Apr 28, 2025
Response from current dealership:
We appreciate you sharing the positive feedback on your experience with Bronson. We take pride in serving our customers and hope to see you again soon!
Mar 24, 2025
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Nov 29, 2024
Made us feel worthy and important and we appreciate that so much. Beyond appreciative with the professionalism we received.
Dec 3, 2024
Response from current dealership:
Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback! Wishing you many happy and safe miles!
Nov 1, 2024
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Sep 23, 2024
Great salesman
Sep 24, 2024
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
I cannot say enough great things about this dealership! They went above and beyond to make this experience seamless. Definitely recommend, I will do business with them again.
Sep 9, 2024
Response from current dealership:
Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback! Wishing you many happy and safe miles!
After having pre approval, they were quick to say I needed a co-signer and offered me no other solutions. And then never contacted me again.
Jul 1, 2024
Response from current dealership:
Dear Brandon,
We appreciate your review and feedback. Upon reviewing your file, it appears that you were interested in a vehicle you encountered on CarGurus. You were specifically seeking pre-approval for the vehicle, however, it appears that there is no "pre-approval" designation listed. In an effort to assist you further, we attempted to secure approval for the vehicle on your behalf, but regrettably, we have encountered the necessity for a co-signer. Should you have any questions or concerns at all, please do not hesitate to call me at your earliest convenience. Thank you for you
More ...
We appreciate your review and feedback. Upon reviewing your file, it appears that you were interested in a vehicle you encountered on CarGurus. You were specifically seeking pre-approval for the vehicle, however, it appears that there is no "pre-approval" designation listed. In an effort to assist you further, we attempted to secure approval for the vehicle on your behalf, but regrettably, we have encountered the necessity for a co-signer. Should you have any questions or concerns at all, please do not hesitate to call me at your earliest convenience. Thank you for you
Was very responsive and seemed like they were ready to deal - but never heard back from them!
May 7, 2024
Response from current dealership:
Thank you for taking the time to share your experience, and we're truly sorry to hear about your disappointment. We understand how frustrating it can be when expectations are not met. We hope to have the opportunity to rectify this situation and provide you with a more positive experience in the future. Thank you for your understanding.
Apr 25, 2024
Response from current dealership:
We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!
Chapman BMW truly took care of me and made sure the transaction was seamless and the car was thoroughly detailed and and all issues were taken care of before it was released to me.
Apr 22, 2024
Response from current dealership:
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.
Show older dealer reviews 190
Feb 11, 2024
I am interested in a vehicle I found online. They have been very responsive to my questions so far.
Feb 14, 2024
Response from current dealership:
We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!
Great communication. Videos of auto a plus. An error or two that was quickly corrected. Salesperson coordinated the delivery process-excellent.
Feb 5, 2024
Response from current dealership:
We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!
Dec 27, 2023
Response from current dealership:
Thank you for your review of our dealership! We greatly appreciate your business and are happy to hear your positive feedback! Wishing you many happy and safe miles!
Dec 2, 2023
Very nice and
helpful helping me
out and satisfying
a customer needs
Dec 4, 2023
Response from current dealership:
We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!
Although my contact person was not there to meet me, another person was quick to help me snd provided an excellent experience.
Nov 2, 2023
Response from current dealership:
We appreciate you taking the time to share your experience with us and we look forward to serving you again.
Sep 11, 2023
Response from current dealership:
We appreciate you taking the time to share your experience with us and we look forward to serving you again.
Aug 24, 2023
Responsive, positive, good engagement.
Aug 28, 2023
Response from current dealership:
We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!
Aug 2, 2023
Response from current dealership:
We are happy to see that you had a positive experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
The dealer priced the car at 26K as soon as I enquired they went to 36K. The claimed it was an error. I had already started the online
purchase.
May 1, 2023
Response from current dealership:
Bahram,
Thank you for getting in touch with us. We're sorry to hear that your experience with our deals hasn't been perfect. However, we want to assure you that we have a pricing algorithm that updates daily based on market conditions to ensure that our customers get the best deals possible. We understand that mistakes can happen, and we're committed to finding a solution that works for you. Please let us know when it's convenient for you to talk, and we'll work together to find a deal that meets your needs. Thank you for choosing us, and we look forward to hearing from you soon.
Shane
More ...
Thank you for getting in touch with us. We're sorry to hear that your experience with our deals hasn't been perfect. However, we want to assure you that we have a pricing algorithm that updates daily based on market conditions to ensure that our customers get the best deals possible. We understand that mistakes can happen, and we're committed to finding a solution that works for you. Please let us know when it's convenient for you to talk, and we'll work together to find a deal that meets your needs. Thank you for choosing us, and we look forward to hearing from you soon.
Shane
I have actually never went to see the car, but the follow up emails were respectful even with a personalized video.
Jan 30, 2023
Response from current dealership:
Chad
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.
Chapman BMW Chandler
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.
Chapman BMW Chandler
Once I was switched from the salesman, who was great, to the head of the internet sales department it was awful. He couldn’t ask questions and had no idea that the car was sold from under me. I would not recommend buying over the internet with them.
Jan 25, 2023
Response from current dealership:
Howard,
Let me be the first to apologize for your experience not meeting expectations. We want all of customers to leave happy and satisfied with their purchase and service. I would love to hear more about your recent visit if you would like to give more detail please do not hesitate to contact me as your earliest convenience.
Shane M. O’Hanrahan
General Manager
shane@chapmanbmw.com
480-344-4269
Let me be the first to apologize for your experience not meeting expectations. We want all of customers to leave happy and satisfied with their purchase and service. I would love to hear more about your recent visit if you would like to give more detail please do not hesitate to contact me as your earliest convenience.
Shane M. O’Hanrahan
General Manager
shane@chapmanbmw.com
480-344-4269
Jan 10, 2023
Response from current dealership:
Evgeny
Thank you for taking the time to rate us! We'd love to know more about what made it a great experience for you. If you get a chance to update your review, please let us know!
Chapman BMW Chandler
Thank you for taking the time to rate us! We'd love to know more about what made it a great experience for you. If you get a chance to update your review, please let us know!
Chapman BMW Chandler
Great start to finish. I enjoy dealing with Chapman BMW, particularly David, my client advisor. He went his best to help me with this purchase. The car is in a good condition, I drove 2 days
across country to bring it home. It was a great experience. Thanks so much.
Dec 8, 2022
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.
Chapman BMW Chandler
Response from current dealership:
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.
Chapman BMW Chandler
Sep 20, 2022
Old school deception . Refused to show me the price of the car until the final moment , that's when the Sales Mgr comes out with the sheet and explains to you that you need understand that 13,791 is now 17, 600 . And says " did you really think you were going to buy this car for $ 15, 400 ?" Thats how much the car would be after tax , title and license. Dealer prep is a fee to call you an idiot . Since I walked out of that story that I spent 2 days on they have raised the price to $17,300 before the tax title and license and the imaginary dealer prep . If you like over spending and having your intelligence insulted " literally " Go here ! They will give it to you good .
Oct 3, 2022
Response from current dealership:
Dear Rob,
It is our goal to give you the best car buying experience in the valley. The market has ultimately changed the value of these vehicles and we price ultra-competitively. We want to make a deal so if you are still in the market and want to give us a second chance please do not hesitate to reach out.
Shane M. OHanrahan
General Manager
Chapman BMW
shane@chapmanbmw.com
480.344.4269
It is our goal to give you the best car buying experience in the valley. The market has ultimately changed the value of these vehicles and we price ultra-competitively. We want to make a deal so if you are still in the market and want to give us a second chance please do not hesitate to reach out.
Shane M. OHanrahan
General Manager
Chapman BMW
shane@chapmanbmw.com
480.344.4269
Purchase online doesn't seem to be a very good experience with them!
I was ready to buy a 2018 BMW X5 available on their website online and with everything right and pre-approved to close the purchase and I
couldn't because the seller told me that he had an in-store customer interested and that it would no longer be possible I buy the X5 I chose!
I don't understand why they gave preference to a customer who was in the store in person, not taking seriously the commitment of a customer
who was about to buy remotely online!
So my experience with them was bad and I leave a bad impression that they don't care about the customer who wants to buy online!
Jun 7, 2022
Response from current dealership:
Anderson,
Let me be the first to apologize for your recent experience. We of course care about our online customers and want to provide you with an experience comparable to you being in the store with us. The current market has cars selling very fast and we don’t do reservations or hold cars but nonetheless if everything was “pre-approved” I’m not sure why your deal wasn’t closed. Please reach out so we can speak about this situation in further detail.
Regards,
Shane M. O’Hanrahan
General Manager
Chapman BMW
Direct (Chandler)
More ...
Let me be the first to apologize for your recent experience. We of course care about our online customers and want to provide you with an experience comparable to you being in the store with us. The current market has cars selling very fast and we don’t do reservations or hold cars but nonetheless if everything was “pre-approved” I’m not sure why your deal wasn’t closed. Please reach out so we can speak about this situation in further detail.
Regards,
Shane M. O’Hanrahan
General Manager
Chapman BMW
Direct (Chandler)
May 31, 2022
Response from current dealership:
Greg,
We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!
Your Friends at Chapman BMW Chandler
We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!
Your Friends at Chapman BMW Chandler
May 9, 2022
Response from current dealership:
We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership. Your Friends at Chapman BMW Chandler
May 10, 2022
Response from current dealership:
We would like to apologize for your less than 5-star experience. It is always our goal to provide the very best of service to all our valued customers. Thank you for your review and please let us know if there is anything we can assist with in the future. Your Friends at Chapman BMW Chandler
May 3, 2022
Response from current dealership:
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
May 3, 2022
Response from current dealership:
We appreciate you taking the time to share your experience with us and we look forward to serving you again.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Experience was ok. The car had some paint damage. The salesman tried to play it as no big deal. I'm sorry for a car that I'm spending $60000 for, it
is a huge deal. We ended up buying a new version of the vehicle because it was cheaper than a used model. Make no since that new cars are
cheaper than used cars. I have bought 2 new cars in the last year for this reason. People need to stop buying these overpriced used cars and then
the dealers will realize that they have to come back to reality and stop trying to screw people over.
Mar 27, 2022
Response from current dealership:
Hi Scott,
Let me start off by saying congratulations on your new vehicle I hope you are enjoying it! The market is chaotic right now and not behaving as it has in the past. Like all other things the supply chain has wreaked havoc on many businesses including the auto industry. The market dictates value and not us, the shortage of new cars being READILY available has made used cars skyrocket in value. I’m sure we will see come back to a balance soon. In the meantime if you have any other questions or concerns please reach out to me.
Shane M. O’Hanrahan
General Manager
Chap
More ...
Let me start off by saying congratulations on your new vehicle I hope you are enjoying it! The market is chaotic right now and not behaving as it has in the past. Like all other things the supply chain has wreaked havoc on many businesses including the auto industry. The market dictates value and not us, the shortage of new cars being READILY available has made used cars skyrocket in value. I’m sure we will see come back to a balance soon. In the meantime if you have any other questions or concerns please reach out to me.
Shane M. O’Hanrahan
General Manager
Chap
Jan 27, 2022
Response from current dealership:
We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership. We look forward to serving you again.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Jan 27, 2022
Response from current dealership:
Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Dec 3, 2021
Response from current dealership:
Thank you for taking the time to write a review! We're glad to hear you had a positive experience. It is always our mission to provide the best possible service to all of our customers and to meet all of their vehicle requirements.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Nov 29, 2021
Response from current dealership:
Thank you for your kind words! We look forward to seeing you once more.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
This is the second time I interacted with this dealer and it is the last time. The first time I was
ready to buy but within 3 days they raised the price 12% with the reason the market place
had changed to a better value for them. Strange thing the car was still available a month
later at the higher price.
Like an insane person I returned to the same dealer (different store) and drove another car
with damage and high miles. We talked about the damage and two salesmen said no
problem the dealer would fix it as good as new. Again, I went back 4 days later and this time
they had raised the price 23.5%. It went from $31,573 to $38,995. Chapman BMW is not a
place to try to buy a used car, I question whether a new car purchase would be good.
Nov 24, 2021
Response from current dealership:
Hi John,
Unfortunately, the used car market is very fluid right now, change is the new norm. We have a proprietary pricing tool that gathers all the market data and adjusts our online pricing daily. We don’t raise prices to raise prices, we raise or lower prices based on the market and replacement costs. That said, I would like to help, please reach out to me and I will do everything I can to help put you in a Chapman BMW vehicle.
Regards,
Shane M. O’Hanrahan
General Manager
Chapman BMW
Direct (Chandler) 480.344.4269
Direct (Camelback) 602.308.4973
Unfortunately, the used car market is very fluid right now, change is the new norm. We have a proprietary pricing tool that gathers all the market data and adjusts our online pricing daily. We don’t raise prices to raise prices, we raise or lower prices based on the market and replacement costs. That said, I would like to help, please reach out to me and I will do everything I can to help put you in a Chapman BMW vehicle.
Regards,
Shane M. O’Hanrahan
General Manager
Chapman BMW
Direct (Chandler) 480.344.4269
Direct (Camelback) 602.308.4973
Oct 14, 2021
Great experience. They are professional and competent. I would definitely deal with them again...
Nov 3, 2021
Response from current dealership:
Thank you for your kind words! We look forward to seeing you once more.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Oct 5, 2021
Response from current dealership:
We'd like to thank you for sharing your thoughts on your experience. We take pride in providing excellent service to our customers and look forward to seeing you again soon!
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Oct 5, 2021
Response from current dealership:
We appreciate your feedback. Thank you for taking the time to review us. We look forward to seeing you again soon!
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Sep 20, 2021
Response from current dealership:
Thank you for your kind words! We look forward to seeing you once more.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Sep 3, 2021
I wasn’t quick enough to buy the vehicle but everyone at this dealership was super friendly and responsive to my calls and questions.
Sep 8, 2021
Response from current dealership:
Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
They Told me This was a Factory produced Supercharged car, It was not. Vehicle had new tires but pulled to the right
when I asked if they would do an alignment before I purchased the car they said " No, Because if I didn't purchase the car they would be stuck with the bill" (Big deal
$175 on a 37K car) I asked don't you need to align the car even if I don't purchase it ? They said "No the next person might not notice"
Sep 13, 2021
Response from current dealership:
Paul,
I agree with you, and would like to hear more. Thank you for bringing this to my attention. Please call me at your convenience so we can discuss further.
Regards,
Shane M. O’Hanrahan
General Manager
Chapman BMW
Direct (Chandler) 480.344.4269
Direct (Camelback) 602.308.4973
I agree with you, and would like to hear more. Thank you for bringing this to my attention. Please call me at your convenience so we can discuss further.
Regards,
Shane M. O’Hanrahan
General Manager
Chapman BMW
Direct (Chandler) 480.344.4269
Direct (Camelback) 602.308.4973
Very pleasant, no pressure, Loc Duong excellent rep. Could not have asked for a better car experience. The
best! Kris
Aug 10, 2021
Response from current dealership:
Thank you very much for sharing your story with us! We recognize that when buying a new car, consumers are still under a lot of pressure. As a result, we strive to have a stress-free atmosphere as well as excellent customer service! We're thrilled to know that we were able to surpass your expectations for you!
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Jun 29, 2021
Response from current dealership:
Thank you for your positive review! We hope to see you back soon.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
May 24, 2021
Response from current dealership:
We're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know!
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
It was ok..nothing to to write home about. Wanted them to move so off the price of car since it was in a accident and my trade in was very very clean Benz all paperwork from Benz dealership provided excellent mechanical conditions ....only gave me 6k for a GLK 350 125k miles...not good way below Kelly...but no worries..all good....
May 18, 2021
Response from current dealership:
Darwin,
We first would like to thank you for this review as it will help us improve our process. We apologize for this experience and would like to ask if you could kindly reach out to us. We would like to know more from you the details of this and see if we can be of assistance to you. Once again thank you and we look forward to hearing from you soon.
Shane O’ Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
We first would like to thank you for this review as it will help us improve our process. We apologize for this experience and would like to ask if you could kindly reach out to us. We would like to know more from you the details of this and see if we can be of assistance to you. Once again thank you and we look forward to hearing from you soon.
Shane O’ Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Everything was so fast and I had a car in less than 4hrs. I'm pleased to have left with a BMW.
The down fall is that my things have been misplaced not only once but twice. The first time I was
able to get my belongings back. ( mistakes happen, I get it.) The second time all my belongings
ended up in the dumpster and People took some of my belongings. I was told to purchase my
toddlers bed set and then they would write a check for that. At the end of the day I told 2 people that
I would be back that Friday to give the title for my trade in and gather the rest of my things.
(Chapman BMW had no title so could this even happen) To show up and Chapman BMW had
already took the trade in to get detailed for a action. How devastating. Everyone works hard for their
money, and out of everything that was taken from me or tossed in the dumpster my toddlers bed set
was the only thing that was getting compensated for. That's a huge slap in the face.
I definitely got the experience of my life
May 7, 2021
Response from current dealership:
Stonie,
Thank you for taking the time to share your experience with us. On behalf of Chapman BMW Chandler we would like to apologize that your visit was anything less than five stars. We sincerely apologize for this situation and have called you regarding this issue to make sure you received your reimbursement. Please give us a call if there is an issue now or in the future.
Shane O’ Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Thank you for taking the time to share your experience with us. On behalf of Chapman BMW Chandler we would like to apologize that your visit was anything less than five stars. We sincerely apologize for this situation and have called you regarding this issue to make sure you received your reimbursement. Please give us a call if there is an issue now or in the future.
Shane O’ Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Drove all the way there and the vehicle wasn’t available, night before and that morning was still available, until we get there the salesman said it had a deposit.
Apr 27, 2021
Response from current dealership:
Jose,
Thank you for taking the time to share your experience with us. On behalf of Chapman BMW Chandler we would like to apologize that your visit was anything less than five stars. Please contact me directly at 480-344-4202 so we can speak in more detail about your experience and understand where the miscommunication took place.
Shane O’ Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Thank you for taking the time to share your experience with us. On behalf of Chapman BMW Chandler we would like to apologize that your visit was anything less than five stars. Please contact me directly at 480-344-4202 so we can speak in more detail about your experience and understand where the miscommunication took place.
Shane O’ Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Apr 15, 2021
Donald Fiala helped us. Thanks Chapman BMW, you guys are awesome. And fast!
Apr 19, 2021
Response from current dealership:
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Courteous and timely response but failed to inform me the jeep sold before i drove across town to test drive. Overall that is the only complaint
Mar 31, 2021
Response from current dealership:
Phillip,
Thank you for taking the time to share your experience with us. On behalf of Chapman BMW Chandler we would like to apologize that your visit was anything less than five stars. Please contact me directly at 480-344-4202 so we can speak in more detail about your experience and understand where the miscommunication took place. We would love to find you another vehicle that will fit your needs.
Shane O’ Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Thank you for taking the time to share your experience with us. On behalf of Chapman BMW Chandler we would like to apologize that your visit was anything less than five stars. Please contact me directly at 480-344-4202 so we can speak in more detail about your experience and understand where the miscommunication took place. We would love to find you another vehicle that will fit your needs.
Shane O’ Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Mar 8, 2021
My experience was good. A sales person got back to me right away. We communicated almost exclusively by
e-mail and were able to strike a deal. The sales person was friendly, responsive and helpful.
Mar 17, 2021
Response from current dealership:
Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had such a good experience at our dealership.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
They kept changing the price of the car. When I went to go see the car, it wasn’t on the lot. Two days later I called to see if I could come see the car and was told it sold the night before. Very disappointed in this experience.
Mar 1, 2021
Response from current dealership:
Suzy,
Thank you for inquiring with us at Chapman BMW Chandler. In efforts to give the clients the best possible pricing out there, we use an automated algorithm that detects changes in the market for any particular vehicle. This way it is based on data and not the individual dealers ideas of pricing. Many times you will see “pending sale” in which, these cars are sold but might not be picked up yet. We apologize for any confusion this may have caused and please give us a call so we can find you the “right” car for you!
Shane O’ Hanrahan- General Manager
Chapm
More ...
Thank you for inquiring with us at Chapman BMW Chandler. In efforts to give the clients the best possible pricing out there, we use an automated algorithm that detects changes in the market for any particular vehicle. This way it is based on data and not the individual dealers ideas of pricing. Many times you will see “pending sale” in which, these cars are sold but might not be picked up yet. We apologize for any confusion this may have caused and please give us a call so we can find you the “right” car for you!
Shane O’ Hanrahan- General Manager
Chapm
I don't believe this was a real listing. I asked for more photos or a video and they kept making excuses and then said it sold.
Mar 1, 2021
Response from current dealership:
Marise,
Thank you for inquiring with us at Chapman BMW. In regards to the 2016 Jeep Wrangler, this was a real listing with many people interested in the vehicle. This vehicle happened to sell very quickly and sometimes our sales personnel are not fully aware. We apologize for any confusion this may have caused. Please call us so we can find you the “right” vehicle. Thanks again.
Shane O’ Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Thank you for inquiring with us at Chapman BMW. In regards to the 2016 Jeep Wrangler, this was a real listing with many people interested in the vehicle. This vehicle happened to sell very quickly and sometimes our sales personnel are not fully aware. We apologize for any confusion this may have caused. Please call us so we can find you the “right” vehicle. Thanks again.
Shane O’ Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Jan 7, 2021
Very timely, engaged and informative response from their salesperson. Professional follow-up despite our going a different direction.
Jan 8, 2021
Response from current dealership:
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Wishing you happy and safe miles.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Dec 30, 2020
Dealer leaves this car up as a bait and switch. I've called on this car for several months and always same response, " oh, we just sold that one yesterday brother". This is used as bait, they don't have this car.
Jan 11, 2021
Response from current dealership:
Arlis,
We only keep vehicles on our website until we have secured financing or the customer has paid us in full. Because things happen from time to time with financing we continue to advertise the vehicle and entertain contingency offers. We do clearly market the vehicles on our website “Pending Sold” once any customer has entered the Finance Department and signed documents with an intent to buy. Hope this helps. Going forward if you would like to reach out to me personally I would be happy to help you in any way that I can.
Regards,
Shane M. O’Hanrahan
General
More ...
We only keep vehicles on our website until we have secured financing or the customer has paid us in full. Because things happen from time to time with financing we continue to advertise the vehicle and entertain contingency offers. We do clearly market the vehicles on our website “Pending Sold” once any customer has entered the Finance Department and signed documents with an intent to buy. Hope this helps. Going forward if you would like to reach out to me personally I would be happy to help you in any way that I can.
Regards,
Shane M. O’Hanrahan
General
Dec 8, 2020
Response from current dealership:
Thank you for your positive review! We hope to see you back soon.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Very good experience. The sale rep was responsive. I ended up not buying the car but i would consider Chandler again in the future.
Nov 30, 2020
Response from current dealership:
Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Nov 20, 2020
Response from current dealership:
Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Nov 17, 2020
Response from current dealership:
We appreciate your feedback about your experience. We take pride in serving our customers and hope to see you again soon!
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Oct 1, 2020
Response from current dealership:
Thank you for your positive review! We hope to see you back soon.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Sep 22, 2020
Quality dealership and outstanding service
Sep 24, 2020
Response from current dealership:
Thank you for your positive review! We hope to see you back soon.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Sep 22, 2020
Response from current dealership:
We appreciate your feedback about your experience. We take pride in serving our customers and hope to see you again soon!
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Sep 13, 2020
Great experience! They treated me with respect like I was a real important customer. I dealt with the sales representative Marcella Stallings who goes by Marci, and she listened to everything that I said very carefully. She is a great repesentative for Chapman BMW and a very good salesperson. If you want to deal with this place ask for Marci she's your person. I'm a male who knows what he wants and when he wants it. She worked with me and made an impression on me that makes me want to return if I had to buy another vehicle in the future. Everytime I called her she always answered with enthusiasm I was glad to hear from me. She is a genuine person.
Sep 14, 2020
Response from current dealership:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Sep 12, 2020
I emailed Chandler about a specific vehicle I was interested in possibly buying for my wife but unfortunately was notified promptly that it
had been sold. I was subsequently contacted by several Chandler representatives in an extremely professional manner with each
individual expressing a genuine, sincere interest in offering to find me a similar vehicle. If I were ever to be so fortunate enough to be
informed by Chandler that a as nice as the one we would have liked to buy was available I would again consider flying down to Arizona
from our home in Wisconsin to inspect it and if I decided if it was one my wife would want I would drive it home.
Sep 14, 2020
Response from current dealership:
Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Extremely nice gentleman named Steve he called me right away sent a personal video of the car to me right away, followed through with everything he said he would was willing to go in on his day off to meet with me went above and beyond even though i did not not qualify.
Sep 1, 2020
Response from current dealership:
We are so very appreciative of your thoughtful review! If you should ever find that you are in need of our services in the future, please don’t hesitate to come in again.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Received a phone call however the car had sold same day
I’m added to their list though
Spoke to John duke Wayne ... or JD
Very friendly
Aug 25, 2020
Response from current dealership:
Thank you for your review, XXX. We are sorry to hear that the vehicle you were looking at was sold already. Unfortunately, sales are often pending and our system does not pull inventory offline until the purchase is complete. Our inventory is often updated with fresh new vehicles on a regular basis. If you are in the market in the future, please stop by and take another look!
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Steve Berg, Make the buying experience an enjoyable one. Chapman should be so lucky to have a Steve Berg.
Aug 25, 2020
Response from current dealership:
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Jul 30, 2020
They have good used cars, clean. Be aware of the deal that you
are making as with any used car purchase. Check numbers
carefully. They do provide excellent service. You should definitely
consider buying from this dealer because they did have good cars
that I saw.
Aug 3, 2020
Response from current dealership:
Thank you for taking the time to provide us with a review of your experience. We appreciate you taking the time to share with us, and we look forward to serving you again.
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Jul 28, 2020
Had done all forms and approved financing online. Went in and took over 3 hours to buy it. Crazy. Can buy a house faster
Aug 12, 2020
Response from current dealership:
On behalf of the entire team at Chapman BMW in Chandler, we would like to apologize for your experience. We realize it is a long process and hopefully can improve our time management better. Thank you for the review as it helps us to grow as a dealership. Please call us if there is ever anything we can do for you now or in the future.
Shane O’Hanrahan
General Manager
Chapman BMW Chandler
480-344-4202
Shane O’Hanrahan
General Manager
Chapman BMW Chandler
480-344-4202
Jul 2, 2020
Response from current dealership:
We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Jun 9, 2020
Response from current dealership:
Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Jun 9, 2020
Response from current dealership:
Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
Talk to a sales person about the price of the vehicle, far price I thought. Told him I’ll be back
in three days with cash. I come back 2 days vehicle is marked up almost $3000. They would not honor the original price they told me days before.
Jun 16, 2020
Response from current dealership:
Hi Jeff,
Thank you for your email. I am sorry about your circumstances on your recent visits. I would love to be able to look into them, unfortunately, I can’t find your file with only a first name so I do not know the specifics regarding your trip to our center. That said, Chapman Automotive has gone to a proprietary algorithm to price our online vehicles. This examines all like vehicles in the market and adjusts prices upward and downward based a number of factors but heavily centered on supply and demand. When time permits I would love to speak about your situation in specific
More ...
Thank you for your email. I am sorry about your circumstances on your recent visits. I would love to be able to look into them, unfortunately, I can’t find your file with only a first name so I do not know the specifics regarding your trip to our center. That said, Chapman Automotive has gone to a proprietary algorithm to price our online vehicles. This examines all like vehicles in the market and adjusts prices upward and downward based a number of factors but heavily centered on supply and demand. When time permits I would love to speak about your situation in specific
Jun 2, 2020
Response from current dealership:
Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback!
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
The car sold before I was able to drive to Arizona.
But the dealership answered all of my questions promptly and let me know when the
car sold so I wasn't wasting my time.
Jun 2, 2020
Response from current dealership:
Thank you for your review. We are sorry to hear that the vehicle you were looking at was sold already. Unfortunately, sales are often pending and our system does not pull inventory offline until the purchase is complete. Our inventory is often updated with fresh new vehicles on a regular basis. If you are in the market in the future, please call or take another look online!
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
May 29, 2020
Response from current dealership:
Thank you for your review, Sean. We are sorry to hear that the vehicle you were looking at was sold already. Our inventory is often updated with fresh new vehicles on a regular basis. If you are in the market in the future, please stop by and take another look!
- Your Friends at Chapman BMW Chandler
- Your Friends at Chapman BMW Chandler
May 4, 2020
Loc provided great customer service ,just couldn’t come to an agreement on price ,
May 12, 2020
Response from current dealership:
Thank you for your review. We are sorry to hear that we couldn't agree on a price.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Mar 27, 2020
My dealer John Wayne was fantastic!! Kind, informative and very professional! We bought our Chrysler 300 from Chapman, even though out of state cuz they were just that good!! Sandy P.
Mar 30, 2020
Response from current dealership:
Sandy,
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark!
- Your Friends at Chapman BMW Chandler
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark!
- Your Friends at Chapman BMW Chandler
Mar 20, 2020
Beyond excellent
Mar 23, 2020
Response from current dealership:
Ashley,
Thank you for your review. We are happy to see you had such a good experience!
- Your Friends at Chapman
Thank you for your review. We are happy to see you had such a good experience!
- Your Friends at Chapman
Feb 24, 2020
Response from current dealership:
Thank you for your 5-star review! We greatly appreciate your business and we are happy to hear your positive feedback!
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Feb 24, 2020
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Jan 17, 2020
Dealer responded four days after “car had been sold” (conveniently), but their had several options that were several thousand dollars more. I bought elsewhere.
Jan 22, 2020
Response from current dealership:
Damian,
On behalf of the entire team at Chapman BMW in Chandler, we would like to apologize for your experience. Please reach out to us directly for us to further understand what happened as it helps to grow as a dealership.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
On behalf of the entire team at Chapman BMW in Chandler, we would like to apologize for your experience. Please reach out to us directly for us to further understand what happened as it helps to grow as a dealership.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Jan 17, 2020
Response from current dealership:
Donald,
We are thrilled we were able to provide you with excellent service. Reviews like yours help us to make sure that we are meeting the needs of our customers. Thank you so much for your loyalty and business.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
We are thrilled we were able to provide you with excellent service. Reviews like yours help us to make sure that we are meeting the needs of our customers. Thank you so much for your loyalty and business.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Jan 6, 2020
Profession and Cordial
Jan 10, 2020
Response from current dealership:
Richard,
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman BMW Chandler
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman BMW Chandler
Jan 1, 2020
Thomas my car salesmen seemed to understand my needs in a pick up. They did an excellent job of detailing and gave me a full tank of gas. My financial lady was the best experience I have ever had with the purchase of a new car.
Jan 8, 2020
Response from current dealership:
Jess,
Thank you so much for your recent review. We appreciate the business and are happy to hear that Tom was able to provide you with excellent service. Please don’t hesitate to contact us anytime if you have any questions.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Thank you so much for your recent review. We appreciate the business and are happy to hear that Tom was able to provide you with excellent service. Please don’t hesitate to contact us anytime if you have any questions.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Dec 14, 2019
Followed up. Showed other options. Good experience.
Dec 17, 2019
Response from current dealership:
Jon,
We are so grateful for this 5- Star Review! The satisfaction of our customers is of the utmost importance to us and we are pleased to hear that is what you received. Please know how much we appreciate you choosing to do business with us and we look forward to working with you again.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
We are so grateful for this 5- Star Review! The satisfaction of our customers is of the utmost importance to us and we are pleased to hear that is what you received. Please know how much we appreciate you choosing to do business with us and we look forward to working with you again.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Had a wonderful email experience. The employees they were kind courteous extremely polite answered my questions. I will definitely ask for Jason on my visit the dealership then seemed very knowledgeable and helpful
Dec 12, 2019
Response from current dealership:
Barbara,
We are glad to see you had an overall positive experience. Jason is a valued member of our team over here at Chapman BMW in Chandler, and we are excited to hear he was able to take such great care of you. Please don’t hesitate to contact us for any future needs. We appreciate your business!
Kendra Keen
Customer Advocate
Chapman BMW Chandler
Direct: 480-344-4269
Email: Kendra@ChapmanBMW.com
We are glad to see you had an overall positive experience. Jason is a valued member of our team over here at Chapman BMW in Chandler, and we are excited to hear he was able to take such great care of you. Please don’t hesitate to contact us for any future needs. We appreciate your business!
Kendra Keen
Customer Advocate
Chapman BMW Chandler
Direct: 480-344-4269
Email: Kendra@ChapmanBMW.com
Thomas has been exceptional to deal with however options on this vehicle did not meet my needs. They are still looking for me as their prices are very reasonable
Dec 5, 2019
Response from current dealership:
Thank you so much for your recent review. We appreciate the business and are happy to hear that Tom was able to provide you with excellent service. Please don’t hesitate to contact us anytime if you have any questions.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Nov 11, 2019
Dealer had an almost perfect match listed on car guru. They responded promptly and congratulated me when I let them know that I found my perfect match elsewhere.
Nov 14, 2019
Response from current dealership:
Natalie,
We would like to thank you for this 5-Star Review. Please think of us in the future. We are always here to help. Enjoy your new ride!
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
We would like to thank you for this 5-Star Review. Please think of us in the future. We are always here to help. Enjoy your new ride!
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Nov 8, 2019
Response from current dealership:
Thank you for taking the time to provide this feedback. Our customers are the greatest asset and we value your business. Please contact us if there is ever anything we can do for you in the future.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Oct 26, 2019
Easy to deal with, just wasnt the car we ended up with.
Oct 29, 2019
Response from current dealership:
David,
Thank you for your feedback. Please let us know if there is anything we can do for you.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Thank you for your feedback. Please let us know if there is anything we can do for you.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Oct 22, 2019
Response from current dealership:
Thank you for the review and concern. We do keep the units that have been sold on our website until funding has been secured and we can process all the paperwork, but we have access to many vehicles. Please reach out to us directly and we would love to assist you in finding the perfect fit for you.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Oct 8, 2019
Good experience but I wasn’t comfortable with the vehicle
Oct 9, 2019
Response from current dealership:
Marcia,
Thank you for taking the time to share your experience with us. We value you as customer and your satisfaction is of utmost importance. We would like to discuss this experience in detail and see if we could get you more comfortable with the vehicle. Please give us a call at 480-344-4202.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Thank you for taking the time to share your experience with us. We value you as customer and your satisfaction is of utmost importance. We would like to discuss this experience in detail and see if we could get you more comfortable with the vehicle. Please give us a call at 480-344-4202.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Sep 27, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Aug 16, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Jul 8, 2019
Excellent experience. Salesman picked up at the airport. Showed and explained the car me. Made my purchase truly a wonderful experience.
Jul 10, 2019
Response from current dealership:
Harvey,
We are happy to hear that you had a great car buying experience. We hope that you love your new vehicle and we look forward to working with you in the future. Wishing you many happy and safe miles.
Your Friends at Chapman BMW Chandler
We are happy to hear that you had a great car buying experience. We hope that you love your new vehicle and we look forward to working with you in the future. Wishing you many happy and safe miles.
Your Friends at Chapman BMW Chandler
Jun 4, 2019
Very nice experience
Jun 10, 2019
Response from current dealership:
We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Advertised but wasn’t there. Did not fee welcomed, was offered a car double of what I intended. Wouldn’t recommend unfortunately.
May 29, 2019
Response from current dealership:
Alex,
Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and we would like to extend our sincerest apologies for your recent experience. Please reach out to us directly at 480-344-4202 in order for us to understand the situation better.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and we would like to extend our sincerest apologies for your recent experience. Please reach out to us directly at 480-344-4202 in order for us to understand the situation better.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
May 17, 2019
Easy transaction very helpful. No haggling back and forth on price!!
May 22, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
I was contacted both by email and phone and it was very cordial. I let them know that I had actually purchased a vehicle elsewhere
Apr 26, 2019
Response from current dealership:
Thank you for your positive review. We are happy to see you had such a good experience!
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Apr 17, 2019
Great customer service, no pressure from the salesman and finance was just as pleasant. First dealership that I have seen that did not make you feel pressured or hate going through the car buying experience. Thank you!!!
Apr 26, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Apr 17, 2019
Luc (my sales associate) was great. I was inquiring about a trade in the had for sale (non- BMW) and he was very responsive and helpful. That particular vehicle had a deposit on it from an internet buyer before I could look at it, but Luc was very forthcoming and didn't try to get me dealership to see what else they could put me in.
He has been communicating the status of similar vehicles at a nice interval (not too often) and I'd have no it's buying from Chapman or recommending them to a friend based on Customer Service...
Apr 26, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your positive experience with us, and we look forward to serving you again. Whether it is for sales, service, or parts, we are always here for you. Wishing you many happy and safe miles.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
They answered all my questions in a timely fashion and returned emails and phone calls quickly, a good dealership to work with.
Apr 18, 2019
Response from current dealership:
Thank you for your 5-star review! We greatly appreciate your business and we are very happy to hear your positive feedback!
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Provided requested vehicle details in very timely manner. Responded with follow-up emails to check on buying decision.
Apr 16, 2019
Response from current dealership:
Thank you for your 5-star review. We are happy to see you had such a good experience!
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
I purchased the vehicle that I saw listed on the site and had it shipped across the country only to find that the listing
was inaccurate! Be sure to confirm features with the dealership before agreeing to a purchase (my mistake!). The
dealership was accommodating and allowed me to return the vehicle due to the inaccurate listing information.
Apr 19, 2019
Response from current dealership:
Thank you for reaching out to us, your concerns are important. We have addressed the equipment feed internally. We are confident this exception will not happen in the future. We appreciate you for bringing it to our attention and we are sorry for any inconvenience this may have caused.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Apr 16, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Mar 11, 2019
Went there to see 2012 Chrysler 200 S Convertible FWD. Got there they didn't know where it was. It stayed advertised for a week and finally they decided it was sold after a few other stories.
Mar 20, 2019
Response from current dealership:
We are very sorry to hear that you are unhappy with your experience at our dealership. We would like to discuss this situation further with you. If there is anything that we can do to help address the situation and demonstrate the value, we place upon providing exceptional customer service, please do not hesitate to contact or pay us another visit.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Mar 1, 2019
Excellent experience with John Stanley! Provided me all the necessary information. Still considering the vehicle.
Mar 6, 2019
Response from current dealership:
Michael,
We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
Your Friends at Chapman BMW Chandler
We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
Your Friends at Chapman BMW Chandler
Feb 16, 2019
Loc is an except sales mgr and gave me the answers I needed right away.
Feb 18, 2019
Response from current dealership:
Jerry,
Thank you for your review. We are happy to hear that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
Your Friends at Chapman BWM Chandler
Thank you for your review. We are happy to hear that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.
Your Friends at Chapman BWM Chandler
Feb 9, 2019
Professional staff, eager to earn your business.
Feb 18, 2019
Response from current dealership:
Jeffery,
We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
Your Friends at Chapman BMW Chandler
We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
Your Friends at Chapman BMW Chandler
Fantastic dealer! Excellent in every way!!! Awaiting arrival of my vehicle which I requested they delay due to inclement weather & they were fully accomodating. I will be a return customer!
Jan 21, 2019
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your positive experience with us, and we look forward to serving you again. Welcome to the Chapman Family!
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Jan 18, 2019
Great experience. Friendly not pushy I bought this car.
Jan 21, 2019
Response from current dealership:
Mark,
We are happy to hear that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
Your Friends at Chapman BMW Chandler
We are happy to hear that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
Your Friends at Chapman BMW Chandler
Jan 3, 2019
Their response was immediate. Service was excellent, with NO pressure. They answered all of mine and my wife's questions. Would gladly do business with Chapman BMW in the future.
Jan 7, 2019
Response from current dealership:
Michael,
Thank you for the rave review! On behalf of the entire team here at Chapman BMW Chandler, we appreciate you taking the time to share your wonderful review. Whether it is for sales, service, or parts, we are always here for you. Wishing you many happy and safe miles.
Your Friends at Chapman BMW Chandler
Thank you for the rave review! On behalf of the entire team here at Chapman BMW Chandler, we appreciate you taking the time to share your wonderful review. Whether it is for sales, service, or parts, we are always here for you. Wishing you many happy and safe miles.
Your Friends at Chapman BMW Chandler
Jan 2, 2019
Response from current dealership:
Esrdisco,
We are happy to hear that you had great car buying experiences. We hope that you love your new vehicle and we look forward to working with you in the future. Wishing you many happy and safe miles.
Your Friends at Chapman BMW Chandler
We are happy to hear that you had great car buying experiences. We hope that you love your new vehicle and we look forward to working with you in the future. Wishing you many happy and safe miles.
Your Friends at Chapman BMW Chandler
Dec 15, 2018
Keith and Dana great.
Dec 18, 2018
Response from current dealership:
Michael,
Thank you for the 5-stars! We appreciate you taking the time to share your positive experience with our team, and we look forward to serving you again.
Your Friends at Chapman BMW Chandler
Thank you for the 5-stars! We appreciate you taking the time to share your positive experience with our team, and we look forward to serving you again.
Your Friends at Chapman BMW Chandler
Dec 7, 2018
Response from current dealership:
jgobbels,
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we hope to serve you again.
Your Friends at Chapman BMW Chandler
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we hope to serve you again.
Your Friends at Chapman BMW Chandler
Nov 26, 2018
Response from current dealership:
12thmanderson,
Thank you for the 5-stars! We appreciate you taking the time to share your positive experience. We look forward to serving you again.
Your Friends at Chapman BMW Chandler
Thank you for the 5-stars! We appreciate you taking the time to share your positive experience. We look forward to serving you again.
Your Friends at Chapman BMW Chandler
Nov 8, 2018
They could not find what I wanted. They tried.
Nov 12, 2018
Response from current dealership:
Terry,
Thank you for the review. We are sorry to hear we could not find what you were looking for, but we are happy to hear our efforts were appreciated. We are always here for you and look forward to serving you again.
Your Friends at Chapman BMW Chandler
Thank you for the review. We are sorry to hear we could not find what you were looking for, but we are happy to hear our efforts were appreciated. We are always here for you and look forward to serving you again.
Your Friends at Chapman BMW Chandler
Oct 24, 2018
The salesman Keith saved the deal after
management botched the numbers.
We worked it out but it cost them a star
Oct 30, 2018
Response from current dealership:
Valrick,
Thank you for the positive review on your experience with Keith. We apologize for our hiccup but we are glad Keith was able to work everything out. Whether it's for sales, service, or parts, we are always here for you. We hope to earn that 5th star on your next visit.
Your Friends at Chapman BMW Chandler
Thank you for the positive review on your experience with Keith. We apologize for our hiccup but we are glad Keith was able to work everything out. Whether it's for sales, service, or parts, we are always here for you. We hope to earn that 5th star on your next visit.
Your Friends at Chapman BMW Chandler
Oct 21, 2018
Excellent
Oct 30, 2018
Response from current dealership:
Elizabeth,
Thank you for the 5-stars! We appreciate you taking the time to share your experience with us, and we look forward to serving you again!
Your Friends at Chapman BMW Chandler
Thank you for the 5-stars! We appreciate you taking the time to share your experience with us, and we look forward to serving you again!
Your Friends at Chapman BMW Chandler
Oct 30, 2018
Response from current dealership:
Thank you for the 5-stars! We are happy to hear all of your questions were answered and we appreciate you taking the time to share your experience. We look forward to serving you again.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Car was as advertised and they were responsive. But they had various add
on charges above and beyond the list price that had to be negotiated.
Mar 23, 2020
Response from current dealership:
Thank you for the 4-stars! We appreciate you taking the time to share your positive experience, and we look forward to serving you again.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Mar 23, 2020
Response from current dealership:
Thank you for your 5-star review! We greatly appreciate your business and we are happy to hear your positive feedback!
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Sep 5, 2018
Very professional and followed up.
Mar 23, 2020
Response from current dealership:
We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Mar 23, 2020
Response from current dealership:
Thank you for your 5-star review. We are happy to see you had such a good experience!
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Aug 12, 2018
Quick response & very helpful.
Mar 23, 2020
Response from current dealership:
We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Jul 31, 2018
good experience.
Mar 23, 2020
Response from current dealership:
We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Great place. Easy process. I didn't buy the car I came into buy but I bought another one. Ask for Bruce. He will take car of you as will Ferris and the rest of the team.
Mar 23, 2020
Response from current dealership:
Thank you for the rating, review and your business, all are greatly appreciated. We look forward to better serve you. Wishing you happy and safe miles.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Jul 3, 2018
Very pleasant experience. Excellent communication. He got back to me quickly and was thorough in discussing pricing, etc. Willing to negotiate. Fast, easy purchase process. Car was as advertised, clean and ready to drive home. I live in Tucson and couldn’t get up to Phoenix until the weekend. They held the car until I had the opportunity to test drive it. I’d buy from them again.
Mar 23, 2020
Response from current dealership:
Thank you so much for the positive feedback. We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Let us know if we can ever be of service.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Jul 2, 2018
Representative contacted me quickly and professionally. I did not get a vehicle, but I will come back once my credit score gets higher.
Mar 23, 2020
Response from current dealership:
We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Jun 19, 2018
John was great, not pushy. I was not ready but will stay in touch.
Mar 23, 2020
Response from current dealership:
Thank you for your review and for visiting Chapman BMW Chandler. We are happy to learn that John gave you such a good experience during your visit. Please let us know if there is anything else, we can do for you and we look forward to working with you in the future.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Mar 23, 2020
Response from current dealership:
Thank you for your 5-star review. We are happy to see you had such a good experience!
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Mar 23, 2020
Response from current dealership:
Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
They are very customer oriented and worked with me to obtain the vehicle I wanted at the price I wanted. The Showroom is amazing and customers are highly valued and taken care of. Highly Recommend
Mar 23, 2020
Response from current dealership:
Thank you for the positive recommendation! Whether it is for sales, service, or parts, we are always here for you. Wishing you many happy and safe miles.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
May 15, 2018
They sold the car before we were able to review but were able to find another model that was a certified preowned, at a great price, low miles and most of what we could want
Mar 23, 2020
Response from current dealership:
Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had such a good car buying experience.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Mar 23, 2020
Response from current dealership:
Thank you for your 5-star review. We are happy to see you had such a good experience!
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Apr 24, 2018
Friendly contact and good follow up.
Apr 25, 2018
Response from current dealership:
Thank you for taking the time out of your day to leave a review for us. It is our goal to make every customer feel like they had a great experience. Please let us know if there is anything we can do to make your next experience with Chapman BMW a 5-star review!
Shane O'Hanrahan - General Manager
Chapman BMW Chandler
480-344-4202
Shane O'Hanrahan - General Manager
Chapman BMW Chandler
480-344-4202
Mar 16, 2018
Did not meet with salesperson who responded as they were busy. However,
one of the sales managers took care of us. As it turned out, my wife did not
want a vehicle with black interior.
Mar 22, 2018
Response from current dealership:
Thank you very much for your review and for visiting us here at Chapman BMW Chandler. We are sorry that our sales person was busy, but happy that you were taking care of. We are sorry to hear that the interior of the vehicle didn't match your needs. Please let us know if there's anything that we can do for you.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Mar 5, 2018
Very good communication!
Mar 23, 2020
Response from current dealership:
Thank you for the rating, review and your business, all are greatly appreciated. We look forward to better serve you. Wishing you happy and safe miles.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Feb 19, 2018
The dealer contacted and gave an estimate. Unfortunately, the features mentioned in the cargurus (and also in their website) and the actual deature that the car has is totally different. Just noticed that they have not updated it even one week after I brought it to their attention. It still has all kinds of hypes
Feb 23, 2018
Response from current dealership:
Kumar,
We are very sorry to hear about your experience and that you feel so strongly about our vehicle description not meeting your expectations. I can assure you we will take another look at the features and ensure they match the factory description for future car buyers.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
We are very sorry to hear about your experience and that you feel so strongly about our vehicle description not meeting your expectations. I can assure you we will take another look at the features and ensure they match the factory description for future car buyers.
Shane O’Hanrahan- General Manager
Chapman BMW Chandler
480-344-4202
Mar 23, 2020
Response from current dealership:
Thank you for your 5-star review! We greatly appreciate your business and we are happy to hear your positive feedback!
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Jan 30, 2018
Keith Darden is the man. He was persistent and such a pleasure to deal with. He understood my situation, was available, communicated well, and fought for me. He and Farris got me a great deal on a used car and I cannot thank them enough. I will be referring everyone who needs a car to go to Chapman BMW!
Mar 23, 2020
Response from current dealership:
Thank you so much for the positive feedback. We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Let us know if we can ever be of service.
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Sales rep very professional and willing to help find something in my price range did not try to sale over my budget
Mar 23, 2020
Response from current dealership:
Thank you for your 5-star review. We are happy to see you had such a good experience!
Your Friends at Chapman BMW Chandler
Your Friends at Chapman BMW Chandler
Dec 24, 2017
Great experience!!!!
Nov 25, 2017
Purchased this vehicle. So far so good
Nov 1, 2017
Response from current dealership:
Thank you for your review and for shopping with us. We are so happy to hear that you had such a good experience. We look forward to giving you an even better experience the next time you shop with us.
Thank you,
Tiffany Buitrago
Customer Advocate
Chapman BMW Chandler
Store: 480-344-4269
Direct: 480-344-4226
Email: Tiffany@ChapmanBMW.com
Thank you,
Tiffany Buitrago
Customer Advocate
Chapman BMW Chandler
Store: 480-344-4269
Direct: 480-344-4226
Email: Tiffany@ChapmanBMW.com
Oct 24, 2017
Response from current dealership:
Thank you for the rating. We also give you 5 stars!
-Your Friends at Chapman BMW Chandler
-Your Friends at Chapman BMW Chandler
Sep 25, 2017
Good contact and follow-up
Sep 25, 2017
Response from current dealership:
Thank you for the rating, Patti. We also give you 5 stars!
-Your Friends at Chapman BMW Chandler
-Your Friends at Chapman BMW Chandler
David is was great, contacted me right away, even took a video of the car for me, got me a great deal, and everything ran smoothly.
Sep 18, 2017
Response from current dealership:
Thank you, Sorim, for your review and most importantly for choosing Chapman for your purchase. We are very happy to hear that David was able to give you a good experience. Please let us know if there is anything else that we can do for you in the future. -Shane O'Hanrahan | General Manager
Sep 11, 2017
Response from current dealership:
Thank you for the rating – we also give you 5 stars!
-Your Friends at Chapman BMW Chandler
-Your Friends at Chapman BMW Chandler
Sep 6, 2017
I got an immediate answer to my inquiry and set up an appointment. Staff
was professional, listened to what the concerns were and really knew their
cars! No pressure and every effort to find the perfect fit! I would recommend
this dealership to anyone.
Sep 18, 2017
Response from current dealership:
Thank you for your review and for your purchase Robin. We are happy to hear that you had such a good experience at our dealership. We hope that you love your new car and welcome to the Chapman family! -Shane O'Hanrahan | General Manager
Aug 16, 2017
Easy, fast and painless
Aug 28, 2017
Response from current dealership:
Thank you for the rating – we also give you 5 stars! -Your Friends at Chapman BMW Chandler
Jul 28, 2017
Great attitude and willing to help buyers.
Aug 1, 2017
Response from current dealership:
Thank you, Javier. We really appreciate your review and kind words, customers like you remind us why we do what we do. Shane O'Hanrahan, GM
Jul 25, 2017
Todd emails me and tells me they have not priced the car yet because they just received it but have had several inquiries on it. Before he even sends that response he appends the email by telling me they just sold it!!
I wrote back and said how did you sell it when it wasn't even priced yet by your people? He said someone called in and made an offer - they took it. I told him I thought that was a pretty crappy way of doing business and why would you not provide all those who had contacted you the offer made and at least allow each party to decide whether they wanted to improve on that offer. He writes back and said they had no intent of creating an auction.
Regardless, that's just not the way to handle the situation when you initially beg off by not citing your pricing and then accepting the first offer just because someone called in. Told him I would never do business with that dealership since I don't believe that to be fair and ethical.
Jul 28, 2017
Response from current dealership:
James - We are very sorry to see that you feel as though your experience was unfair. We do understand that you are frustrated with the way the situation took place and we will look into the specific circumstances in order to improve our process. We also want to stress that we would not want to start a bidding war or auction over a vehicle as we believe it would not be ethical to pit customers against each other and rather find deals and vehicles that fit each customer appropriately. With that being said, we are constantly looking for ways to improve our processes and the overall customer exper
More ...
Jul 16, 2017
Went to go see a used 350z and had the worst
car buying experience of my life. Salesman
denied me credit from a specific credit union
knowing that the interest rate would be lower.
Long story short, i had to leave the dealership
due to the bank being closed after the salesman
stalled (lied about submission being denied) for
almost 4 hours. Contacted me the next day with
the deal i wanted and took a deposit on the car
from an out of state client while i was on my way
ready to sign. Not only did i not get the car, i was
treated with disrespect the whole time because
they thought i was "just some kid". Yea, just some
kid with perfect credit ready to buy a car. I
wouldn't recommend this dealership to anybody.
Dont ask for Tom
Jul 28, 2017
Response from current dealership:
Derrick - We are very sorry to see that you feel you were treated disrespectfully. Rest assured our goal is to sell vehicles- and we want our customers to leave feeling as though they had a good experience and a fair deal. We do not discriminate against any customer for any reason. If you qualify for a loan to purchase one of our vehicles, we will do our best to get you in the right vehicle at the right price within your lenders guidelines. Age will never play a factor in that regard. We tried to reach you by phone, but were unsuccessful. Please feel free to reach out to me directly and we ca
More ...
Jul 11, 2017
a lot of follow up emails and calls.. Eager to assist almost too much.
Jul 28, 2017
Response from current dealership:
Jack - Thank you for your business and your review. Here at Chapman BMW, we are very willing and eager to assist in any way we can, but we are always looking for ways to improve and we appreciate your feedback. Please feel free to reach out of you have any questions or concerns and we look forward to helping you with any future needs.
Shane O'Hanrahan, GM
Shane O'Hanrahan, GM
Jul 3, 2017
very good
Jul 26, 2017
Response from current dealership:
Thank you for the rating, Ray – we also give you 5 stars! -Your Friends at Chapman BMW Chandler
Jul 3, 2017
Great customer service. Bob was very nice to work with. I would recommend him to anyone looking for a new car and would return to them next time.
Jul 28, 2017
Response from current dealership:
Evelyn - Thank you for your review and for choosing Chapman BMW. We are very happy to see that you had a good experience with Bob and we look forward to helping you with any future car buying needs.
Shane O'Hanrahan, GM
Shane O'Hanrahan, GM
Jun 25, 2017
Quick response and answered all my questions
Jul 3, 2017
Response from current dealership:
Douglas,
Thanks for the kind words and we are extremely grateful for loyal customers like yourself. Thank you again for your business and trust in us.
-Chapman BMW Chandler Management
Thanks for the kind words and we are extremely grateful for loyal customers like yourself. Thank you again for your business and trust in us.
-Chapman BMW Chandler Management
Jun 21, 2017
Chapman contacted us right away, was very friendly and not pushy. Our salesman Loc was so helpful and answered a lot of questions. Will definitely seek out cars at Chapman dealerships in the future.
Jun 28, 2017
Response from current dealership:
Nick,
Thank you very much for your review. We are pleased to read about your experience with Loc. We understand how stressful the car buying experience can be and we aim to make it as effortless as possible. Please feel free to reach out with any other questions or concerns. Welcome to the Chapman Family!
Shane O'Hanrahan
General Manager
Thank you very much for your review. We are pleased to read about your experience with Loc. We understand how stressful the car buying experience can be and we aim to make it as effortless as possible. Please feel free to reach out with any other questions or concerns. Welcome to the Chapman Family!
Shane O'Hanrahan
General Manager
May 27, 2017
contact by email. thanks.
May 30, 2017
Response from current dealership:
Thank you for the rating, Angel – we also give you 5 stars!
-Your Friends at Chapman BMW Chandler
-Your Friends at Chapman BMW Chandler
Mar 4, 2017
they were great working with me, when buying my bmw I'll keep going to them for my next car. great people they work with you they help you get the car your looking for.
Mar 4, 2017
I talked to them once e-mailed them 3 times told them I would put money
down than no more contact.
Feb 23, 2017
Dealer was quick to contact, and honest and straightforward about fees up
front. Wasn't the car for me but an overall Ok Experience.
The experience was great with them all...that assisted to me and my fiance'...with her getting the vehicle...and the best part was that they didn't even take long at all which she was able to drive off in the short time we were there...excellent service and would go to them again to get another vehicle from them...
Jan 15, 2017
Fast response.
Dec 19, 2016
Corresponded with Chapman BMW online. Ryan contacted me
by phone. He did a great job in being responsive, honest and
worked to earn the
business. Car was simply sold prior to our transaction being
completed. Thats
business!
Dec 7, 2016
Excellent! Thomas W. was an excellent buyer's salesman.
Nov 24, 2016
This dealership is very helpful, responsive and respectful.
Sep 15, 2016
Ryan was a salesman. He stayed on top of my questions and
got it to the price I was looking for.
Jul 19, 2016
Great working with this dealer
Jul 17, 2016
This dealer made contact with me and their primary focus was to get me on the lot, not to answer my questions or to provide information on the requested vehicle. It was also obvious they wanted full asking price for the vehicle they have listed for 60+ days, then the "other buyer" has an appointment so you should get in fast... This is the second Chapman dealership I have had the same online sales experience with. It must be in the training.
Jun 20, 2016
Very responsive...great communication!
Willingness to work with you and very professional.
Jun 18, 2016
Very helpful and informative
Jun 12, 2016
Great experience. Tom Wojcik provided prompt responses, answered all my questions including pictures, and was always available (days off and on off hours). My entire experience was top notch and all done via text and email.
Mar 9, 2016
Only good respond,.do not listen to customer...
want to look in range miles...bring us care that
over price and miles...we left...
Feb 19, 2016
Very professional and helpful. We ended up trading in our vehicle and purchasing the Genesis Coupe from Chapman.
Feb 14, 2016
Sold car before I even got there, trash
dealer
Jan 26, 2016
Had a few nice chats with them. No problems. Bought a car from a different dealership
Dec 21, 2015
This dealer tries hard but prices
are a bit high
Oct 22, 2015
Excellent customer service, fair
negotiations, took care of all requests.
Oct 16, 2015
John Stanley best consultant Ive ever
worked with, great experience
Dec 23, 2014
Very responsive; great customer
service.
Jun 11, 2014
Philip and Ryan were very nice
and very helpful. They were quick
with the paperwork too!!
May 16, 2014
Good people . Bought a car from
them in December 2013 and will
buy my next car from their again
this year.
Mar 24, 2014
They promptly responed and called to
follow up but had already bought
elsewhere.
Mar 9, 2014
I worked with Chapman BMW and we were able to come to a price for this Sienna. They were very responsive and willing to work with me on price to bring this transaction forward.
Jan 12, 2014
Kenny Smith went the extra mile
to make sure I was completely
happy. Top marks all around.
Dec 8, 2013
It was ok I would of like more info about
financing.
Dec 4, 2013
Sales person very knowledgeable
Set up appt to view the car, when I arrived they told me the car sold
40 minutes earlier, and no others like it., They tried to show me
higher priced vehicles. When I returned home saw the car still on
site As well as others at the same price with same equipment.
classic bait and switch.
Jun 20, 2013
The sale person was informative, keep me abreast on the car and a nice deal. I give them an A
May 5, 2013
Excellent service
Apr 25, 2013
excellent customer focus but not the right car. my purchase was
made from phoenix motor company who provided excellent
customer focus and value.
Apr 17, 2013
Very Helpful
Feb 14, 2013
The salesman was very rude.
Oct 6, 2012
Very positive experience. Their word is their oath! Car arrived on time in
excellent condition.
Sep 24, 2012
If this is the Chapman on Orchid my experience was wonderful and beyond expectations. I recommend highly.