Automax of Ocala

This dealer is dishonest and lacks integrity. I drove a significant distance to purchase based on price agreed upon over phone and text. Even signed a price sheet upon arrival. Then, the “manager” decided not to honor the price. Buyer beware. Go elsewhere if you want to deal with honest people. This is where the negativity associated with the term “used car salesman” is solidified.

Rich is a great guy. In constant contact but never got the opportunity to buy the truck. Very caring and genuine person, and knowledgeable.

Excellent service and helped close the deal honestly. Would recommend Michael as a salesman all day.

The dealer responded in a timely manner.

Good communication but only wanted to work out the door price, Not monthly payment. Finally after multiple back and forth phone calls they worked monthly payment.

Quick response, not flexible on price…

Exceptional!!!

Very professional .

I would recommend this place to anyone looking for a car or truck price’s are good and the fees aren’t to bad service was awesome

Dealing with Automax was an amazing experience. Usually buying a car is a stressful and long process, but Hayley and Jesse were quick and efficient.

Excellent service and price. I was in and out in 2 hours with my newer truck. Charles Wilkins was a great help and a pleasure to work with. Highly recommend him for your salesman.

Contacted me right away, good customer service. Thanks

Lots of emails but no responses to questions I sent back to them until three or four emails outlining there failure to respond or sad. Ultimately, they did send me the Carfax which was very kind of them

Great dealership. Everyone was friendly and very helpful. Did my test drive and was finished with purchase and headed home in 45min.

Very good dealer

Good experience with Automax. Donte was very helpful and understanding with what I needed. Jesse in finance was great, explained everything to me and helped me feel comfortable with my purchase.

We recently purchased a 2019 audi q7 and our experience with Automax was great. Andres Gonzalez, our salesperson was professional and courteous. We would recommend Automax to our friends.

Dealer seems to post inventory on expectation that it will arrive. Salesperson did contact me promptly saying he will let me know “when it comes in”. Still waiting 4 days later.

Reached out to me within a hour on the weekend. IMPRESSIVE

Very polite. Thanks for the personal reach out.

Andre Gonzalez is a fantastic salesman. AutoMax had the truck I was looking for and they made me a great deal. I would DEFINITELY buy from them again. Thank you AutoMax and Andre for making this a pleasant experience.

This was the worst customer service I have ever experienced. I drove for an hour to look at a vehicle I was interested in only to find it wasn't as described online. My salesman acted as though he could care less that I was disappointed, he never said one word to me after I told him this car wasn't what I was expecting. I heard other salesmen standing around mocking another customer and talking about how many drinks they had the night before. I also saw another customer who was frustrated with the lack of communication and customer service.

Quick and straight forward Transaction, the vehicle was as described on the website and, Rich was a very nice salesperson. we came from out of town and he was very accommodating. Thanks

I purchased a van and got a good price!

The response from the dealership was immediate.and they inquired as to tag transfer to which county. I responded and they replied wanting a 'phone number , "To discuss the numbers." I replied that numbers on an O-T-D is my preference and I'm waiting for a detailed O-T-D invoice at present.

Great transaction and they went above and beyond gave me great price on trade in and had hiccup on my end TJ salesman offered and drove car two hours to deliver Thank you AuroMax of Ocala

The salesman try to help me in all antonio y jesse good guys very very profecional

the sales person was very helpful but the finance person kind of put the deal sideways. they would not accept the draft from USAA, but there reason seemed to lack something, it just made me uncomfortable with the deal, so I will be going someplace else.

David, did awesome!

Wonderful experience. Salesman Dan top notch.

The communication was horrible. They were very slow to respond to questions like it took days. I asked for a number on my trade but I was never given an answer just that they couldn't give me what I owed. They didn't discuss me possibly putting money down or financing which was an option. Obviously not a very motivated sales person.

Friendly, helpful, & knowledgeable. Won't hesitate to contact them again when I am ready to make a decision to purchase a vehicle!

Everyone here is friendly, Salesman very responsive and helpful, Gm very friendly, financing officer helpful as well , I had been to a different dealership before and if you are not going for the most expensive truck here , manager won’t even greet you! Oh well ! They lost 30k in new business

Very responsive to questions.

Worst experience ever when trying to buy a car. Very slow to respond by email or phone. I actually tried to buy a car from this dealer. They acted if they could car less if they sold me a car. I felt like I was bothering them. I finally gave up and bought from another reputable dealer. Be warned do not deal with this unprofessional outfit!

Ramone was very nice even though I didn't get the car they were nice

Great experience, both will sales staff and finance staff. Would recommend to friends and family

Automax was your typical car dealership. We went in on a Saturday preparing to purchase a vehicle. We told them our rock bottom price they said “Oo no, we can’t do that.” A few days later, they call back and are able to come down even more on price but at that point we decided to buy a new truck vs 2017. Kelly, salesperson was very nice and she tried to do what she could but if they didn’t play hardball when we were in there to purchase and worked with us more they would have sold the vehicle.

Informative and good experience.

Salesman Jesse was very helpful. Still negotiating a price for the car. Finally paid what i wanted in beginning. Wasted time.

Got back with me fast

Great place great prices, fast and honest. I was in and out in under 2 hours. The only thing I would recommend is a detail area car was dirty.

The sales team was fabulous. I enjoyed the enthusiasm of them & Edgar was helpful & knew the product he was selling. I used to be in sales before my current career, was number 1 on the sales team & product knowledge is half of the battle. Follow through in thanking the customer for their business is nice, too. I sold a well maintained Porsche, & didn’t appreciate one man in the credit department saying, “there’s no telling what maintenance that car will have when it comes back from the shop”. I had service records from Fields Porsche, it was well maintained with a crystal clean FAX report, and didn’t appreciate the comments. As hard as I work, I didn’t understand why I was getting that. The good news, the follow through on paying off the old loan & processing the new loan went through perfectly. I maintain a credit score of 774 or better, and didn’t want anything miffing that up. Great experience and fun ride!

We negotiated a price,I agreed and even initialed plus tax, title ,and tag. I even told Dan no other fees. When he came back, there was a $495 processing and prep fee tacked on. After I told him no other fees, he said it’s on the paper, everyone pays it. He would not deduct off price of vehicle, Dan said we are done here. I’ll find it very hard to recommend this dealer.

Called me immediately and followed up on my calls

Fast response.

Quick response time on my messages and willing to work with me even though I live over 300 miles away.

Very nice and accommodating.

I purchased tha CarGurus XT5 from Automax. Ramon made the transaction a pleasure. He was knowledgeable and attentive. Great deal on the Xt5 and my trade. Financing was easy and had me in my new SUV quickly. I'll definitely be a returning customer!

I was contacted

Salesman named David contacted me and kept in touch. He did his part. Above satisfactory rating.

Ocala AutoMax was wonderful to do business with. My salesman, Jesse made the entire buying experience go very smoothly. I love my Ram ProMaster van! I would definitely buy from there again.

Good experience with salesman Kyle. Liked this vehicle, but chose another and purchased a well maintained low mileage 2011 Hyundai Tucson with only 43,000 miles. Great condition

Allen and Scott did a great job for me.

Replies from my salesperson, Tammy, were quick, professional and courteous. We were able to negotiate a fair price for the vehicle before I ever stepped foot in the dealership. I had to drive almost 100 miles to pick up the vehicle and it was well worth it. The car was clean and had a full tank of gas when I arrived. All paperwork was ready and waiting for my signature. They even had a copy of the carfax report printed so I could have with my records. I would buy from this dealer again and suggest them to friends and family.

Bought the truck I reviewed after my test drive. Great online documentation of their autos for sale plus great photos. Great salesman and finance dept, very helpful, knowledgeable and not overbearing when it came to buying. Great truck also at a great price.

Great experience... Nice vehicle... Nice and friendly service... I gave a 4 rating only because they do not have delivery drivers... It would have been nice to not make the long drive.

Some smoke and mirrors between salesmen and finance manager. Car was dirty and not detailed at all..even windshield washing fluid was completely dry..not a good experience at all

So glad we went to AutoMax!! Our dealer Dan Gallagher was awesome!!! We will definitely shop with them again.

Got back to me quick about the truck. Ended up outside my price range. But I found a different vehicle after looking around their lot. Good people, and decent prices.

Very good. Rich was very helpful in getting me the right car.

Very helpful in taking the time to help us find the best vehicle. So sorry someone else bought this vehicle before we could test drive it. Thanks again for the help Adam!

Linny was great!! Will definitely do business with them again in the future.

Rude email response to price negotiating tells me they are under priced and don't negotiate at all. Although the pricing on this truck was 3k above average and almost 2k over book.. Wish I could attach the email responses.. Stay away from these guys..

Low pressure and very courteous.

Mrs.Tammy was awesome didn't get a vehicle but was very helpful.

The dealership was closing, we were told we will be contacted the next day and it never happened!

Dealer sent confusing msg About the cars status. They said it didn't pass their inspection,but the next day it was up on your site with a price.Don't get it??

Got to me quickly and did their best to make a deal. They were very honest about the car and I would go back to them again.

Responsive. Next day response to inquirers

I ended up buying the car from Francesca and she was excellent. A+++++ highly recommend!

Good experience.

haven't had a chance to visit yet. Very nice over the phone though.

Very good all the people wer great

Representative was very timely, and attentive. I will be following up with an appointment.

first class experience, from initial contact through dealer visit and, ultimately, vehicle purchase. sales/finance folks were knowledgeable, friendly, not aggressive and a pleasure to work with.

Quick response to inquiry, provided information requested, good follow up

My car saleswoman was Ashley. I drove from Brandon to Ocala for this car. The car was exactly what she said it would be. Customer service was great and she was trustworthy. I'd recommend this dealer and Ashley to all my family and friends. Car is awesome!!! Im in love...

They replied right away and were very courtueos

They have told me they can't sell me a car for an export because the manager doesn't like it , looks like it's just because they can't get commissions out from the gap insurance and extended warranties ... so they will return you back

AutoMax was great. Since I don't live in Ocala, I called first to see if the car was in good condition. Spoke to Mark, who checked it out for me and told me it was in pristine condition. When I arrived, he was with another customer and he turned me over to Cash. These guys don't work on commission, so it was a pleasant experience not to have to wait till the person I originally spoke to was available. Cash gave good, detailed information and was pleasant and courteous. No pushiness, no pressure. Once I decided to purchase, Frank took care of all the paperwork. He was also very friendly, professional and thorough. When I came back the following day to complete the transaction, Mark checked back with me to make sure everything had gone well for me. An excellent experience and I am super happy with my new-to-me Nissan Pathfinder.

The color shown on carguru was not silver. I was looking for a color. But sales person was Very nice.

They contact me next day and we still working for a better deal on the car price

Great place to buy a great used vehicles. Friendly, not overbearing, competitive prices.

They contacted me fairly quickly in response to a question.

Good

Quick response to my inquiry.

Fast and easy!

Contacted them as the price listed was $1100 less then the price they now show. From the first posting to the next day the price increased by $1100. I re-contacted them and advised I was no longer interested in the car. They wrote back thanking for telling them.

young salesman Andrew talsky was very courteous and helpful. the showroom was impressive.

Ended up buying elsewhere, but Dan did everything he could to get me to the dealership.

Never call back I had to call three times to get an answer.

Good follow-up by Cash. Car appeared to be what I wanted. Just couldn't agree on trade in value.

Tammy is the best! She was great giving me answers to all my questions. The test drive was good because she took me on backroads that gave me a feel of the car. Tammy was knowledge about the automobile and there was no pressure. I would definitely recommend her to family and friends

My wife and I had an excellent experience with Matt and, later, with James at Auto Max, looking at and driving the 2015 Touerag. The vehicle is still on our "finalist" list.

Buying my car was an easy process, no pressure from them ,very friendly .

This dealership called we spoke about the vehicle and how I was looking for a decent price on my trade in, they got my information and never called me back. They didn't need my business. I found a vehicle else where.

I brought this beauty Labor day weekend. I inquired the night before purchase and Mark in sales called me early the next morning. If you go to buy a car ask for Mark. ☺

We were greeted within 3 minutes of our arrival by a very polite and well-informed salesman. He wasn't pushy at all, answered all our questions graciously and didn't flinch during the test drive, We bought this vehicle on the spot not only because it was even nicer in person than the photos show, but also because of the professional staff we encountered.

Quick and smooth transaction. Salesman seemed honest.

Overall very good and they have tried to make us happy. Communication could be better but we seem to have a good truck at a fair price. If I am as happy 20,000 miles from now, then I will consider this a great car buying experience.

Everyone was real nice and was real helpful to keep me informed on the status of the car. Im enjoying the car extremely so thanx again

I ended up trading my car and buying a new truck. These guys were a real car dealership. They gave me personal service and stood behind what they said on the phone. In a world of bait and switch dealerships, these guys are truly a bright spot. I would like to personally thank Ernesto Dabaub, the salesman who handled the transaction, Dan Gallagher, the salesman who I corresponded over the internet with and last but not least, Frank Bradley, Finance Manager, who helped me keep my personal banker happy! I drove 100 miles to see these guys and would recommend them any day! Great Team

This dealership has been very good to deal with. Ultimately I bought different truck from them, than what I came in to see. They are low pressure, thorough, and listened to our wants/needs. It was a pleasure doing business with them.

Very helpful staff, car I went to buy had issues but I ended up with something better and they treated me right.

Waiting for 3 weeks now still cant see the Suburban they say they have.I think they are just stringing me along. How long does it take to get a car ready to show me?

Very professional, we communicated within 24 hours

Doug was very nice and made sure he showed us every SUV that had the options we were looking for. There no pressure to buy and the manager personally introduced himself with no pressure tactics. Unfortunately the SUV we came to look at did not have all the options I was looking for. But I will be keeping my eyes out on their inventory from now on.

did once then lied a few times and then nothing Clarence was his name was looking to buy 3 guess they only do business with who they want, It is the worst Dealership I have ever dealt with,The experience I got means forget them, I WOULD not recommend them to my worst enemy

Really good and they respond greatly

Honest people. Recommended

Could not get together on Price!

They were quick to respond and worked quickly and with courtesy.

This dealership provided a prompt response and addressed all my concerns about the vehicle. Just not willing to adjust price for a sale.

Excellent professional skills, excellent human skills. Good ways and sense, Common Good, Ryan is an excellent salesman and has a keen inner sense of fairness and loyalty to both his dealer and his customer. Fairness and good will indeed, has been my experience

Going to see car soon as they send me pics.Nice people. Could not negotiate a price I would pay.

Tammy was great and is helping me look for what I really want.

Said the car had to go through their inspection process. "It would be a few weeks..." REALLY???

We purchased this vehicle

Great

Loved it

Got right back with me. SUV in question wasn't yet on the lot so said she'd contact me as soon as it was ready but she didn't.

Best used-car buying experience I've ever had. Prices were stable and fair. No gimmicks. Car was as advertised. Employees were likable and attentive. Salesperson Ashley Murphy was especially noteworthy and a joy to work with.

Greeted well when entered dealership. Our sales lady was exceptional even gassing the car we purchased before we left.

Very friendly and quick to respond with great prices and quality vehicles.

Thanks

They have been helpful in my search for a vehicle.

Overall a good buying experience. No pressure and a very good price.

Awesome

They had a lot of different models of the 2015 to choose from. We ended up buying a black one. The whole process went very smooth

HORRIBLE..I was driving 2 hours out of my way to see a 350z convertible& my salesman Dan told me the top wasn't going to down and they would fix it in the shop & assured me it was a minor defect. I get to automax of Ocala the following day for a test drive & the top wouldn't close all the way & the car was dirty& poorly detailed among other things. Dan tried to convince me that you had to pull with all your body weight to close it...no. At that point a piece broke off the car and landed on his shirt while trying to jam the top shut. There was no apology issued, he just walked away. The biggest waste of time & gas. I was lied to and the car wasn't as displayed .

drove out there and the cars were gone and what they had was only 1 car and price was too high, they were not willing to negotiate. Very disappointed.

Was not interested in doing any dealing

car was unavailable but dealer got back with me immediately

Didnt have the truck tryed to sell me everything but a tocaoma pick up you dont do that to someone whos paying cash No Fiananceing....i was prepared to spend $20.000 - 65.000.00.cash needless to say i bpught elsewhere...

Truck was still posted and it was sold already.

Quick follow response very helpful information will use in future.

I had already purchased my vehicle when they responded

Easiest car purchase ever,Ryan is a great salesmen not pushy, dealt over the phone and had all the paperwork ready when we got there, even came with a warranty, great place shop there! I will again.

Very Quick

ok

They were nice

It took to long , to see a salesman. We went somewhere else and bought a car.

prompt response to emails

Responded ver quickly and professionally, but found a different car. Thanks anyway.

good communication