Audi North Miami

Answered right away and Answered all my questions.

So good

Professionals.

Great service

Amazing service overall - I think dealing with the professional team at this dealership has been an outstanding experience - They have been extremely responsive, very helpful, and very accommodating to every single need or request I have presented to them - I have had multiple negative experiences with other Audi dealerships to the point that I thought I would never buy an Audi again, and Audi North Miami has definitely changed my mind about wanting to be an Audi owner again. Their service from the whole team is absolutely the best in the industry.

Replied within a few minutes of my inquiry. Very professional dealership.

Found the car I was looking for and had a great team waiting on me to show me the car, work with me on the trade in and close the deal. This is what I expect of a dealership. A team that wants to earn my business. Excellent job

Great

Disappointed spoke with a sales person ... Said was gonna call me back never did ...purchase a Porsche in stead. Guess more interested in my business. Down south

Excellent

Professional, answered every question I had and then some. I just went with a different dealership.

Excellent service from the seller

What they advertise on their price online is a scam to get you to come in. Example they advertised a 2017 Mercedes CLS AMG for $69k. I get there and they bring me the buy sheet and the number on it was a little over $80k. Asked if any of that was negotiable. No!

Excellent. The car purchase was smooth and the gas tank was full when it was delivered to my home.

They responded and sent all the information, but the vehicle had an accident in the Carfax Report.

Good so far . Pursing a possible purchase.

Great customer service and smooth buying experience. Thank you Blanca

They will keep running you’re credit over and over again.Even after they know your not approved.Making it drop lower and lower and some days after. I was still getting notifications on this dealership running my credit for no reason.

Great customer service hence why I went back to Audi. The constant communication, flexibility and time dedicated to the customer provided a great experience. Thank you and I will be be back for my next vehicle!

good experience, just that car was not for me

Chris Ortiz was very helpful. He communicated with me and stayed on top of my process..

Prompt and helpful with a speedy transaction

Nice experience...congrats Blanca...thank you

I spoke to the sales person over the phone. When he find out I was from out of state he just hang up on me.

I had the most awesome experience from my first point of contact with Hugo to closing the deal. He made the process very easy and smooth. There was no rush to purchase, I was able to make a great decision very comfortably. He followed up after leaving and let me know I can reach out to him at anytime should I need to.

Quick and easy. Car exactly as promised. Honest and friendly

Very receptive and helpful

Great experience!!

Was very helpful and answered all my questions. I would recommend this dealer.

This was my first experience in a car dealership, and can say that it superseded my expectations. Not only is their facility state of the art, but it’s sales representatives, managers, and business managers were extremely professional and legitimately cared about me. I fell in love with the car at first sight, and Kim and Seymur turned my dream car into my first car. I have always been a Uber user and cyclist, but moving to Miami as part of my job entailed new changes to my transportation philosophy. Audi North Miami was the best fit for me. The car itself was magnifique upon inspection. The dealer even provided a Carfax report in their quote, which made the sale transparent and what I consider “good business”. I cannot be more happy, and will make business with them again. If you are extremely interested in an Audi, and want your purchasing experience to feel as smooth and honest as possible, I highly recommend them. Cheers!

Very helpful, responsive and professional. Love my salesperson Reiss Allman. Highly recommend!!

Awesome dealership, would definitely buy from again. Very nice people

Although this car was sold, they helped me find another Q3 and the overall experience was very professional

Dealership was great they contacted me right away, and I started to head down for an appt later that day. It was a long drive for me to get this specific car. I was so happy the salesman called me half way there to tell me the car was being sold, he didnt want me to waste my time driving the whole way. It was so awesome that he called, I really appreciated it, he could have just let me come and try to switch me over to something else. So sad the car was gone, I learned a lesson, I wont wait the few hours I did!

Par excellence

Terrible dealer, did not honor price certificate & they up the price even higher!! I would not do business with them! Talked to sales rep (Felipe Silva), showed him the Military True Price certificate with everything included the price of the vehicle at that time was $46,623. Mr. Silva came back with a price of $50,257 which way over the True Price certificate. Dealer did not honor the Military price certificate, and now the car is much less now that I check again on the website for $44,380.

Did not purchase a vehicle from them but had great exprience

Was trying to buy a 2015 car. After several emails, the salespeople told me the following during our 1st phone call: 1) their 2 types of doc fees added up to $995. 2) that I was not "allowed" to pick up the car in person and drive it back to Atlanta because there was no "reciprocal agreement" between FL and GA. (complete BS) 3) that it would cost $1,000 to ship the car to Atlanta (about a 100% markup) and that I should find my own shipping. When I emailed the salesperson and CCed the GM of the Audi North Miami, to give them a chance to correct any incorrect info, neither the GM nor the salesperson bothered to reply to my email. (I guess the best way to stop a sale when the customer asks too many questions or the wrong questions is to just stop responding, right?) Funny thing is I had financing and was literally ready to buy a car over the holidays. Purchase from them at your own risk...especially if you are a woman.

Eric was prompt and went above and beyond answering all my questions. He was truthful and easy to work with! The purchasing process was quick and we love our new car! Thanks!!

Great

Excellent follow up. Immediately and professional

Wonderful experience, Miguel is the best!!

Good customer service

Had an appointment, as I reach there the vehicle was not available according to the dealer. He shows me a 2016 with over 50+ miles for more money. The website has the vehicle at $20,881 the dealer tells me that’s the price for Financing. I told him I have cash. He added an additional $4,000 not including the dealer fees. Allot of mix prices. I will never recommend this dealership. Bogus.

Great experience and didn’t have to deal with high pressure sales team.

Excellent service

Very positive experience. Sales responded very Quickly to my inquiry on the A4. I decided was very int in buying this car based upon the information pack they sent and what I believed to be a very fair price. My sales rep Reiss initiated the online buying process and was very helpful once i got to the dealership the day of my appt . I drove the car and spent maybe an hour signing papers and completing the deal. Before I left Reiss took me through some of the cars more important features and even after I left was very responsive via text with answers to questions I had a lot things that I didn't Immed understand. So five stars and I highly recommend this dealer for any one interested in buying an audi. P s. The finance manager Was great. He didn't try to push me into a finance scenario as I wanted to pay cash and he didn't pushnme into other services that I wasnt really int in. Low pressure very comfortable environment.

All good

Excellent. I ended up buying here.

Was contacted within an hour by email.

Kim was very helpful.

Very responsive and friendly. I live out of state and they provided me with videos of the vehicles’ interior and exterior. They responded almost immediately to any questions or concerns i had. Would definitely do business with them again, highly recommend this dealer!

Very responsive but not pushy

Very good job

Charles S. was great to work with!

The entire buying experience was great, due to my Salesman Charles...!!!

Salesperson was responsive and provided accurate information regarding the vehicle in question.

I didn’t go see the car, but they replied really quick. They were very professional.

I had a terrible experience with this Audi dealership in North Miami. I had an appointment for 4:00pm with the salesman to purchase the vehicle. I received a call in the morning the same day of my appointment from the sales manager welcoming and thanking me for choosing their dealership for my business. I later texted the salesman at 3:00pm to tell him I would be a little late arriving at 4:30 pm. The salesman called me at 3:45pm to confirm I was on my way. At 4:20pm and only 10 minutes away the salesman called me again and informed me that another salesman had just sold the vehicle!!? Very unprofessional! I have owned and enjoyed five Audi A4’s and one Audi TT from other Audi dealers in Broward and West Palm Beach Audi Dealers and was always treated very professionally. I would not recommend this Audi dealership.

The dealership was great to work with. I needed a value line car. Though the car ended up being a lemon through no fault of their own, I was very pleased with the efforts they put forth to correct the issues. Armando, Leo, and Danny did a great job. It's easy to be good in good situations, but it is even more impressive when there are issues to deal with. I would definitely recommend them, and when my financial situation gets better, I'll see them again for a new vehicle.

Great

Car was sold

Easy quick process. No hidden fees.

Very good dealer . The saleswoman Kim Seas was great.

I did not contact them about a specific vehicle. Once we obtained one that we approved, we then negotiated a price. Since auto sales have been difficult for them, they were more amenable to negotiation. Nevertheless we were able to come up with a deal without having to visit their showroom. We have experience with Audi and are familiar with the product. The vehicle is scheduled to be delivered today.

Had a great overall experience. Was purchasing the vehicle when covid19 hit. They completely understood my change of plans and refunded deposit immediately. They were extremely helpful in financing and I can't say anything negative about the dealership.

Good communication, did not address what I considered excessive dealer prep charges but this is Fla. Probably would have gone through with deal but for corona-virus.

They were very helpful and informative.

Reese was very friendly and helpful throughout the transaction. Delivered what we asked for and the transaction went very smooth and quickly.

These guys were great. Easy to work with and made it an easy process. Literally the best buying experience I have had at a dealership. I would buy another car from them without question.

They contacted me almost immediately and provided with the information to help me make the right choice with my purchase. Thanks again

Eric was great! Very prompt responses. Detailed information about the car, the process, cross country shipping. Photos and videos to support as well.

Great people, very courteous sales man and very professional finance department.

Good response time. Easy to talk to. Good on providing information. Working on a deal now.

Frank was very professional and though the sold the car before I was able to see it he adviced me promptly.

Prompt response; courteous and professional!

Amazing service and the car was in amazing condition!!

Phenomenal car buying experience! Arnaldo truly delivered, exceptional customer service. A++

Slow to respond, didn’t call me back as promised, dragged out until car got sold to someone else.

The car was not ready for review as it was not cleaned and was both smelly and had spillage on the dash. Salesman appeared to be misinformed as to our intent and expectations. A bit of a hard sales pitch feeling. Too bad. Negotiations went no where as they were only willing to come down less than $1g.

Responded promptly

Prompt and professional over priced but it’s a Miami car.

Enjoyable experience

Very professional, friendly and helpful

Solid contact from both the sales department and management

Great transaction

Great service

They play with numbers for long time and when sales person agreed for price and you showed interest to buy , their manager comes in and deny the deal and come up with more price saying sales person made mistake I can’t give you for that price given by sales person looking at your interest to buy , all planned by office Cheaters don’t trust thier sales person

Good service and presentation but the car showed the o much wear and tear

Too far from home to take advantage of an excellent deal.

Overall very happy with the transaction. I bought the car at a reasonable price. The car was perfect in every way. Clean Carfax and CPO warranty. Staff was professional and eager to make a deal. The facility is top notch. My trade is currently for sale there. The car is perfect.

Excellent dealership.

Very nice dealership that tried to please the customer

Excellent service. Blanca Feliu and Bob offered me an outstanding service and support during the purchase process

I bought the car at this dealer. Great experience from the beginning!!! Got a great deal and great service. Would highly recommend them. My Sales Rep. was John Made and the Finance Manager was Leonardo Bocato. Both were great to work with.

what a lousy company. Please whatever you do don't waste your time here. Dear John, I can't believe we attempted to make any bussiness with you. On 3/10 we came by to see your Red Audi A5 S Line. Before coming in you told us to come by and you would work out a price with us. We drove 45 min to see you. You barely let us test drive the car because you stated that you get car sick. Then after test driving your first words were "The Price is not negotiable." Leaving us confused. We told you from the beginning what we were willing to pay. You said you would work with us. Your definition of working with us is lowering the price by $400 on a $14,000 car. It's now 3/11. We stop by the insurance company and pay a $200 deposit for full coverage on the vehicle. We arrive at your dealership again to purchase the vehicle and you decide to raise the price on us and not sell it to us because someone else was going to come by and look at it today. What kind of bussiness is this?

Very responsive. Ready to help.

Pleasant to work with. Smooth transaction.

Very nice salesperson. The follow-up was very good. Thank you.

I purchased vehicle from out of state. Salesman and manager have been very responsive and helpful in completing purchase remotely. Only gripe is high "fees" that were added on but even with them it was a great deal. Overall happy with the experience.

Not professional at all. I sent an email to the the dealer if they have room for price discount and replied in sarcastic way of reply with a bunch of questions marks. I looked yelp and found the same complaint about this dealer as well so I decided not to engage with them

They called me but the car was already sold. They are trying to get a similar one.

Great service and quick response time. Matt Elkadiri was fantastic. If you want great service and HELPFUL people-call this dealership.

Quick answer

Contacted me and provided information + pictures. They do have high dealer add-on fees.

Awesome customer service..

Everything was great they even fixed the seat !!!

I had a very good experience.

I purchased the auto.

The experience was great, the place is awesome. The stuff is polite and show a lot of respect for the client. Julien Mailet assisted me, he is awesome, very patience and cooperative, he knew everything about the car even though it wasn't an Audi - a true professional - . I tested a car and got interested in another one so Julien allowed me to test drive also the second vehicle. He was very respectful and wasn't pushy at all. I was impressed that he speaks English, French and Spanish. Overall a great experience!

My best experience buying a vehicle, I really recommend them, super nice customer service

I recently purchased a vehicle from Audi North Miami and was impressed with every aspect of thidealership. They were courteous, helpful and very professional. My sales person, Blanca made this a truly great experience and I will recommend this dealership to my friends without reservation. 5 STARS!

Great experience, very prompt and polite. Not too pushy which made me actually want to by my car from them.

Friendly staff. Great service!!!

Did Good

Awesome

Great customer service! I did not buy from them but they were in touch with me several times.

Great customer service

the dealer was very helpfull and response time is fair. no negative experience whatsoever

The sales associate was attentive, responsive and offered additional options to what I was looking for.

Quick response, respected my request to communicate via text and provide information I asked. Excellent!

Rachel out to confirm options I was looking for, was told the car was equipped with the options I wanted. I made an appointment and went, the car did not have the reared options, a few others did, but none were at the dealership. I had to tell them which cars had the option. They said they could get the car back, I agreed to come back I next get a call that the car I had interest in had been smoked in and I should consider another car. It just didn't feel right. I passed.

They responded promptly, professionally and politely. I would definitely recommend them.

The dealership contacted me right away. I went in two days later and drove off with the vehicle. Excellent customer service.

Expect to spend hours waiting, while car is “detailed”, even when you’ve set up appointments in advance. No pressure for upsell but they’re trying to selling a VW the way they would sell a BMW or an Audi.

Very helpful and professional.

Very good

Was in and out, very professional

I was called by one of the internet specialist and I set up an appointment to test drive the car, I live almost an hour away. I was told to see a specific person who was going to attend to me the following day. I called the dealer the next morning before I went and that individual who was supposed to greet me did not work that day and neither did the specialist who called me. This is bad communication amongst themselves. Imagine what it's like when trying to purchase a car. No thank you. I understand that if I would have gone they would have attended me, but it's the principal. I don't want to do business with a dealer who can't even communicate and set up such a simple task as a test drive.

They were very professional and contacted me quickly and have a beautiful car but I have decided to look for an Audi S5 instead.

Good

I requested a text with the information if the car had a sunroof. Instead he called me at dinner time so I have not spoken to him but I did not request a call I clearly requested that they text me back.

I asked the salesman about the vehicle and made an offer. Areliz never even bothered to call me back.i wasn't asking for much. I put a review on Google and the owner says " Sorry we couldn't make a deal". Uhmm, you have to call back or communicate to negotiate. Completely unprofessional, the owner blows people off who place negative reviews with generalities and no real answer. This is not service.If you're spending 30-50k and get this service, imagine after sale care. Avoid, avoid, avoid...

Great deal great experience

Good customer service

Great experience. Well qualified, attentive and nice gentlemen assisted in the purchase of my car. I highly recommend them.

Fast response. Friendly. Vey helpful.

quick respoinsr

Bought from them

Fast and courteous. Explained my needs and criteria. Still is exploratory stage. Will be making decision soon

Contacted by two different sales reps. One said he was checking into the exact damage caused by the accident listed on this vehicle. Never heard back. The other salesman told me there was no accident reported on the vehicle even though it is clearly listed that there was an accident. These guys are all over the place. Cost them a sale.

This was the best car buying experience ever. Salesman Ivan Alvarez was excellent as we were allowed to view the entire inventory, of one of the largest Audi dealerships in the world, with all questions answered and never the feel of being pushed. Business Manager Jakob Guggenheim was able to get us financing on our new S5 and signed off in less than 15 minutes-got to be a record. Really wonderful people to work with.

Excellent communication!! Went above and beyond to answer all questions. Very pleased.

Very responsive almost immediately called me back! I was excited to find the vehicle I knew I wanted and just wanted to make the deal sight unseen and it seemed it was going to happen until a few red flags. I was told they would be able to give me the $500 more towards my trade in like I wanted which was great until they then asked me if I'd be prepared to place a non refundable 500 deposit? I hope that would later be countered into the final deal but I'm quite certain it was not once I saw the drawn up paperwork. So then I was told it was not actually certified anymore as advertised online and still is as I'm writing this review today? Moving forward at another dealership they still contacted me to offer to pay for half of the re certification! I shouldn't be paying anything for a vehicle that is advertised as certified... it's in the very beginning of the description on here? I am really disappointed only because I really wanted this vehicle as it was advertised..

In the phone they said that they were willing to negotiate the price; once in the dealership they wouldn't budge from the advertised price. eventually they lowered the price by $400. the car had some serious electrical problems (none of the multimedia buttons was functioning, Windows would open by themselves suddenly radio functioning sporadically...) I pointed out all issues they told i should look at a different car and I see that they still have not mentioned the electrical problems in the car description to this day.

Ridiculously aggressive. I have received about 10 phone calls, emails and even text messages in the space of a week. I told them by phone that I would follow up when I am ready, but they’re still calling me at all hours.

Great first contact - emailed me immediately I sent my initial enquiry. However, when I asked for photos of the vehicle (since there were none online) they said they would send some photos - but never contacted me again! Pity - I thought this was exactly what I was looking for - but guess I will never know now :-((

They took two weeks to return my request for pictures, then said it was sold

Excellent service! Would highly recommend

Was a smooth process

Good communication and response to email questions. Did not buy from them due to distance and shipping charges.

Excellent

They Made me felt Welcome & the Process was easy as 1 2 3 Wasn't any pressure 2 Purchase & When My Salesman Mr. Allmans was away from his desk He Co-Work ask was Everything OK☺ Do I Need anything 2 Drink etc... I would refer anyone 2 the Audi Team Keep up the Good work

Smooth and friendly. The best experience I've had in working with a dealership. They will have my patronage for life.

Good response time . Good talk. No deal because I'm a too cheap.

Really unknowledgable people at this place. I sent a very detailed message with what I wanted prior to driving 400 miles round trip. Apparently they didn't pay attention to my request, because they told me to come in for a test drive before even given me any solid numbers. I even told them I owned this vehicle before. I literally passed about 50 Q5s on my way to Miami and picked one of those up from a dealer who actually spent the time to see what I needed as a customer.

Fast response, great price, the only reason I didn't buy from them was because I found the same car for the same price much closer to where I live.

I purchased a used Audi from Prestige Audi and the 6 hour long process was awful. We had issues test driving the vehicles, moving over to finance, and post signature changes to information we were told about the car. To provide additional detail I will break down the issues into major and minor categories: Major: - Car we planned to buy was sold while we were test driving it - We were told the vehicle was covered by the manufacturer's warranty for another month after purchase, after signing all paperwork, we found out it expired a week prior to purchase. - We were told the car had two keys, and were handed a key without a fob ($600 to replace fob). When we threatened to walk and reverse the paperwork, they agreed to supply a new key fob. Minor: - Used cars are stored at a satellite lot, so if the original car you came to look at isn't the one you end up wanting, you need to wait 30+ minutes for your sales person to retrieve each car. - We informed the sales person that we had been approved for financing at 3%, they asked to see if they could beat that - we agreed, they ran our credit then provided us with offers a 6%+ - the finance person told us they were never told about the pre-approved rate. - We asked about the back-up camera since it didn't work. They told us because we just purchased the car they'd check it out for free, then when we brought the car in at the appointment time, they decided they would have to charge us. Overall this dealership is disorganized and incompetent. I've already taken the car to another dealership and found service there to be far superior. I dont think you can trust anything that they tell you at Prestige Audi.

After we agreed to purchase the Q7 listed and signed their purchase order confirming our intent; they sold it the next day. Horrible business ethic. .

Bad experience. Salesman was going to do paperwork so I could send deposit. Half hour later another guy called , said I had to wait 5 days because of "inventory rollover" 5 days later they sold car to someone else.

Dealer rep contacted me within 24 hours however the unit was already sold due to the great price..

Met every expectation; superb service. Culminated in the purchase of the car shown to the right.

Salesman was very pushy & didn't want to listen. I felt very uncomfortable speaking with him & felt sure that he was going to talk me into something I didn't really want. Recommend not to do business with them. I went to another dealership, met with a wonderful rep & had a terrific buying experience. Drove out in my NEW dream car.

This dealer really tried to work with me but I had a budget and the car they had available was just over my budget. Very friendly and helpful.

Very professional and the follow up was very engaging without being over bearing. We made a purchase and the experience was worth the trip.

very good salesman mr. frank enzinna he sold me the car and did every thing that i ask on the car backup sensers tinted windows.all done whith no problems

Sales person eager to help in any way.

contacted by email.