Audi North Miami

They responded promptly, professionally and politely. I would definitely recommend them.

The dealership contacted me right away. I went in two days later and drove off with the vehicle. Excellent customer service.

Expect to spend hours waiting, while car is “detailed”, even when you’ve set up appointments in advance. No pressure for upsell but they’re trying to selling a VW the way they would sell a BMW or an Audi.

Very helpful and professional.

Very good

Was in and out, very professional

I was called by one of the internet specialist and I set up an appointment to test drive the car, I live almost an hour away. I was told to see a specific person who was going to attend to me the following day. I called the dealer the next morning before I went and that individual who was supposed to greet me did not work that day and neither did the specialist who called me. This is bad communication amongst themselves. Imagine what it's like when trying to purchase a car. No thank you. I understand that if I would have gone they would have attended me, but it's the principal. I don't want to do business with a dealer who can't even communicate and set up such a simple task as a test drive.

They were very professional and contacted me quickly and have a beautiful car but I have decided to look for an Audi S5 instead.

Good

I requested a text with the information if the car had a sunroof. Instead he called me at dinner time so I have not spoken to him but I did not request a call I clearly requested that they text me back.

I asked the salesman about the vehicle and made an offer. Areliz never even bothered to call me back.i wasn't asking for much. I put a review on Google and the owner says " Sorry we couldn't make a deal". Uhmm, you have to call back or communicate to negotiate. Completely unprofessional, the owner blows people off who place negative reviews with generalities and no real answer. This is not service.If you're spending 30-50k and get this service, imagine after sale care. Avoid, avoid, avoid...

Great deal great experience

Good customer service

Great experience. Well qualified, attentive and nice gentlemen assisted in the purchase of my car. I highly recommend them.

Fast response. Friendly. Vey helpful.

quick respoinsr

Bought from them

Fast and courteous. Explained my needs and criteria. Still is exploratory stage. Will be making decision soon

Contacted by two different sales reps. One said he was checking into the exact damage caused by the accident listed on this vehicle. Never heard back. The other salesman told me there was no accident reported on the vehicle even though it is clearly listed that there was an accident. These guys are all over the place. Cost them a sale.

This was the best car buying experience ever. Salesman Ivan Alvarez was excellent as we were allowed to view the entire inventory, of one of the largest Audi dealerships in the world, with all questions answered and never the feel of being pushed. Business Manager Jakob Guggenheim was able to get us financing on our new S5 and signed off in less than 15 minutes-got to be a record. Really wonderful people to work with.

Excellent communication!! Went above and beyond to answer all questions. Very pleased.

Very responsive almost immediately called me back! I was excited to find the vehicle I knew I wanted and just wanted to make the deal sight unseen and it seemed it was going to happen until a few red flags. I was told they would be able to give me the $500 more towards my trade in like I wanted which was great until they then asked me if I'd be prepared to place a non refundable 500 deposit? I hope that would later be countered into the final deal but I'm quite certain it was not once I saw the drawn up paperwork. So then I was told it was not actually certified anymore as advertised online and still is as I'm writing this review today? Moving forward at another dealership they still contacted me to offer to pay for half of the re certification! I shouldn't be paying anything for a vehicle that is advertised as certified... it's in the very beginning of the description on here? I am really disappointed only because I really wanted this vehicle as it was advertised..

In the phone they said that they were willing to negotiate the price; once in the dealership they wouldn't budge from the advertised price. eventually they lowered the price by $400. the car had some serious electrical problems (none of the multimedia buttons was functioning, Windows would open by themselves suddenly radio functioning sporadically...) I pointed out all issues they told i should look at a different car and I see that they still have not mentioned the electrical problems in the car description to this day.

Ridiculously aggressive. I have received about 10 phone calls, emails and even text messages in the space of a week. I told them by phone that I would follow up when I am ready, but they’re still calling me at all hours.

Great first contact - emailed me immediately I sent my initial enquiry. However, when I asked for photos of the vehicle (since there were none online) they said they would send some photos - but never contacted me again! Pity - I thought this was exactly what I was looking for - but guess I will never know now :-((

They took two weeks to return my request for pictures, then said it was sold

Excellent service! Would highly recommend

Was a smooth process

Good communication and response to email questions. Did not buy from them due to distance and shipping charges.

Excellent

They Made me felt Welcome & the Process was easy as 1 2 3 Wasn't any pressure 2 Purchase & When My Salesman Mr. Allmans was away from his desk He Co-Work ask was Everything OK☺ Do I Need anything 2 Drink etc... I would refer anyone 2 the Audi Team Keep up the Good work

Smooth and friendly. The best experience I've had in working with a dealership. They will have my patronage for life.

Good response time . Good talk. No deal because I'm a too cheap.

Really unknowledgable people at this place. I sent a very detailed message with what I wanted prior to driving 400 miles round trip. Apparently they didn't pay attention to my request, because they told me to come in for a test drive before even given me any solid numbers. I even told them I owned this vehicle before. I literally passed about 50 Q5s on my way to Miami and picked one of those up from a dealer who actually spent the time to see what I needed as a customer.

Fast response, great price, the only reason I didn't buy from them was because I found the same car for the same price much closer to where I live.

I purchased a used Audi from Prestige Audi and the 6 hour long process was awful. We had issues test driving the vehicles, moving over to finance, and post signature changes to information we were told about the car. To provide additional detail I will break down the issues into major and minor categories: Major: - Car we planned to buy was sold while we were test driving it - We were told the vehicle was covered by the manufacturer's warranty for another month after purchase, after signing all paperwork, we found out it expired a week prior to purchase. - We were told the car had two keys, and were handed a key without a fob ($600 to replace fob). When we threatened to walk and reverse the paperwork, they agreed to supply a new key fob. Minor: - Used cars are stored at a satellite lot, so if the original car you came to look at isn't the one you end up wanting, you need to wait 30+ minutes for your sales person to retrieve each car. - We informed the sales person that we had been approved for financing at 3%, they asked to see if they could beat that - we agreed, they ran our credit then provided us with offers a 6%+ - the finance person told us they were never told about the pre-approved rate. - We asked about the back-up camera since it didn't work. They told us because we just purchased the car they'd check it out for free, then when we brought the car in at the appointment time, they decided they would have to charge us. Overall this dealership is disorganized and incompetent. I've already taken the car to another dealership and found service there to be far superior. I dont think you can trust anything that they tell you at Prestige Audi.

After we agreed to purchase the Q7 listed and signed their purchase order confirming our intent; they sold it the next day. Horrible business ethic. .

Bad experience. Salesman was going to do paperwork so I could send deposit. Half hour later another guy called , said I had to wait 5 days because of "inventory rollover" 5 days later they sold car to someone else.

Dealer rep contacted me within 24 hours however the unit was already sold due to the great price..

Met every expectation; superb service. Culminated in the purchase of the car shown to the right.

Salesman was very pushy & didn't want to listen. I felt very uncomfortable speaking with him & felt sure that he was going to talk me into something I didn't really want. Recommend not to do business with them. I went to another dealership, met with a wonderful rep & had a terrific buying experience. Drove out in my NEW dream car.

This dealer really tried to work with me but I had a budget and the car they had available was just over my budget. Very friendly and helpful.

Very professional and the follow up was very engaging without being over bearing. We made a purchase and the experience was worth the trip.

very good salesman mr. frank enzinna he sold me the car and did every thing that i ask on the car backup sensers tinted windows.all done whith no problems

Sales person eager to help in any way.