Audi Lynbrook

Sales person called me ~1h before I get there to tell me that one of the vehicles that I was interest was sold. So I made sure that the other one "the blue" I originally inquire, is not sold and is there for me to test drive. Sales person confirmed it. I get there, and person I was talking with is not there and vehicle was also not there. Then they lied that they left me a voice message. Poor communication. Was very upset to waste my time for going there

Dealership was very professional and Gustavo Morano the sales person was very knowledgeable about the car I was interested in. I bought the car.

They reach out to you for sure

Great dealership with no extra fees. Staff was great and didnt pressure me at all. Overall it was a good buying experience.

Dealership got in touch rather quickly

Good clear conversation just not willing to pay the large mark up to sticker

James got back to me right away I had something come up and could not make he call to reschedule communication was excellent

Dax was awesome!

Alex was great

Good dealers

Hidden fees once I got to the dealer.. otherwise good experience

Outstanding experience, I purchased this vehicle.

The best experience ever!!!! Excellent service and would return there to buy another auto.

Dealer wanted $3000 in added fees that no one should have to pay. Get a break down of your OTD before you walk into the finance office, and don't over pay.

Jason was great. Would have purchased Audi from him if it were black exterior.

Great experience! Very easy and convenient.

Overall great experience. They definitely try to push you to buy a car and staff is very respectful. Although I did not purchase a vehicle from this dealership due to the price inflation at this time I definitely reccomend audi. They don't have none of those crazy fees some of these dealers charge. I reccomend go in talk to an agent. TRY ALL THE CARS YOU WANT! these guys are really good

Wonderful place, the car was exactly as advertised, Jason the salesman was excellent to work with.

Good…

The dealer showroom and parking was great; the salesperson was attentive to our requests and patient when we wanted to check the inventory. He offered so many options and tried to find a vehicle that met our needs. The financial staff were prompt and courteous and understanding of our financial position. Great experience.

Excellent reach out from staff. No one around when I came to dealer and car was buried.

Overall dealer experience and time was waste. Dealer could car less they want there money and don’t care how to get it. Looked at too Cadillac Escalade and both were in terrible shape they edit there photos to make them look good but they are rough. One has deep key marks down side and in pictures there’s no signs of key marks. On the 07 had mismatch paint and rear bumper was totally messed up. They don’t know anything about these vehicles other than what do you expect it’s 14 years old. I expect a dealer especially Audi dealer to give above excellent service and take pride in what they sell. But definitely these people are scam and mislead and use funny ways to cover up imperfections of a vehicle. If they just showed the truth it be a different review. FYI 1800 reconditioned fee is a joke. You can’t just put one tire on a awd suv and if this was a Audi then Audi would deny any of the mechanical problems it have, but don’t forget it’s 14 years old and doesn’t mean anything.

Information on a car was limited and no details was provided, and no follow up on my questions

Great personal,very helpful Greta job guys

My experience there was terrible. Test drive was great I presented them the approval email. It went left after that. They wouldn’t check what I was approved for without a deposit. They told me If they run my credit and I’m not approved I get my deposit back. If I get my approved and I don’t like the terms I can’t get my deposit back. I felt like I was being hustled out of my money.

Nice consultant- Unfortunately though they were not able to extend the Audi pull ahead program on this vehicle... Lease options were available due to the low mileage, however without the pull ahead option a deal could not be reached

his dealer contacted me and scheduled an appointment for me, but I change my mind from the vehicle. I'm giving them five star because they were professional when I spoke with them.

Very friendly

I had to get a refund . Car had issues . Jenn took care of me . Jenn is great . Very nice person. She still has my future business. Although I didnt purchase this vehicle.

They charge 1900 on top of the price a BS fee to raise the price of the car called a reconditioning fee. Other than that they are professional but they will stalk you quite a bit once you express interest in something. Not a bad experience overall.

Was very interested in a used car they had. it was priced about $3000 higher than is should be as per KBB, NADA, & other same vehicles I was looking at. When I mentioned to them, they said that they price their cars according to market value and there was no room to move on the price. 4 days after they originally listed it, they dropped the price $2000! That brought it into a range I was willing to go see the car. They ignored emails from me, until a few days later they told me they wholesaled the car. So they went from being $3000 above retail, to just wholesaling the car out. They told me it needed too much work. Shouldnt they have insepected that before they offer it for sale, and certainly before they stand firm on their over pricing? Not impressed with the transparancy of this dealer.

Nice enough people but Listing for 8,747 and the final price being 12,550 Why bother listing like this if it’s 2k in dealer fees alone. Also never got back to me after test drive when car was supposed to go through internal maintenance. Honestly the ability to list price like this should not be legal. Total waste of everyone’s time.

Horrible dealer, went to see a car and was not there after the second visit signed a contract, left a $1,000.00 deposit and after 14 days later I still have no car and the dealer it’s refusing to give back my deposit. Read everything you sign, because I sign a contract that’s says the word non refundable with a fade stamp on top of the original contract. So obviously you won’t even see it, they slick so be aware of this dealer .

Ronnel was very good, easy to work with and good follow up . Nice dealership

Very nice customer service. They even followed up.

Beware of the purchase requirements and fees. The posted pricing requires the customer to finance through the dealership. In addition, there are huge fees ($2,700), which does not include registration. Aside from needing several conversations to expose all of the fees, the dealership was very attentive and polite.

Spoke with Jenn , who was excellent in every aspect . We decided we didn’t want another black vehicle but she was the best out of all dealers we hv contacted.

They told me the car was there. It wasn’t. It’s a long ride for nothing. Even if you call in advance, you want to find out if the car is there until you get there. Driver beware!

The Dealer contacted me via email because that's what I gave them. I did not go to the Dealer because they refused to answer my three questions asked.

Jen was great .. She was knowledgeable, courteous, and catered to what I wanted

Very good

Great communications...some expected and some not so expected charges but overall good experience

While I didn’t wind up purchasing a car they were very helpful in identifying over the phone the options the car had and didn’t have. Other dealerships I tried wouldn’t help over the phone at all. Would go back to them.

Excellent

Overall it was fine. A couple of this mid communicated but very pleasant and all went well. We picked up the car today.

When you’ve been to 3 Nissan Dealerships, and they’ve ALL tried to do a Bait and Switch on me. then i check out Audi of Lynbrook, and when i tell you in under 15 in the waiting area to be seen, then i Traded in a suv for a newer one. In UNDER an HOUR!! Rennoy is The Best!

Overall good experience as they made multiple attempts to try to contact me. They also quickly sent me requested information on the vehicle. I haven’t heard from them once I told them I was in Virginia Beach and they let me know that they do not ship cars. I replied that if I was interested in the car I would go and get it but again no response.

Good

CarGurus website displayed a price history of the vehicle however dealership denied that price being true. I would have purchase it if that price was true..However communication from the sales rep was awesome, she was very polite, responsive and personable.

The internet price was misleading. They should had stated that was a finance pricing. It was a bait and switch if you are paying by cash, they increased the price by $4k. Then they charged additional $1800 for restoration fee. They have the typical dealer fees, title/tags fees and taxes (these were expected.)

Sent reply asap, nothing I had inquired about

Good responding whit good info

I was able to purchase the 2019 RAM they had in stock. Jennifer was amazing and helped me out through out the whole process. Car was seen, purchased and delivered the same day.

Very responsive for the information that I was looking for , thanks for everything Audi Lynbrook.

Do not ! Do not ! I mean do not even go to this dealer bad business all around I read the reviews I warned them about people saying they traveled to come there and the dealer saying to late the cars sold after they traveled hours they said don’t worry little did you know they turned around and did it the car was there I check it out and wanted it but they said it was sold rite before I got there what’s the point in making a appointment then he turned around and said the person called on the phone and brought it which one is it I traveled 2 and a half hours for some fake car that there not for sale just using it to bait people

I’ve been an Audi customer for years. Without question, my interaction with Audi Lynbrook was the worst I’ve experienced. Sales rep had no knowledge of the vehicle, did not understand the basics of a car lease and overall was poorly informed. I would avoid this dealership.

Very easy experience

This place is great went in there got right to business no hidden fees in and out worked with what I had bad credit and got me great rates so happy I got my 2027 Dodge Durango I’ll definitely will go back for my next car

Got back to my very quickly

Sure they responded when I requested to view the car however they did what any dealership does when they want to make a sale and deliberately did not inform that the car was sold so I almost made the 30-40 minute drive just to look at a car that was already sold.

Sales person excellent. But unknown fee a surprise to us. We should have don’t more research. Bought car in the end due to helpfulness of the sales person.

Unfortunately, this dealership is using a 20+ year old sales method. Seems not possible to buy a vehicle over the interwebs here. Their main concern is getting you into their dealership, where I suspect the recurring theme is to wear out the customer with hours and hours of a salesman going back and forth with their manager about price negotiations. I offered to pay cash for this car but the dealership would not give me an "out the door" price. I am willing to pay a fair price for a car, but I will not waste multiple hours playing a negotiating game. And, even though I would not be using Lynbrook for service, their service department reviews appear to average 1/5 stars. Makes it look like they really don't care about the customer.

Very responsive

Great

responsive

Wow! What a great sales team! The folks at Lynbrook Audi really have it together. Excellent on follow-up, Katie and Gustav make the buying experience truly exceptional. Their team solidly knows each other's business and customers, which makes the communication seamless. I will certainly start at Lynbrook Audi for my next Audi! Jay J.

The dealer was consistant in trying to help me find a car. They just didnt have what i was looking for at the price i needed.

Other than the wait for sales rep it was a pleasant experience and the car was exactly as advertised. Test drive with Rep was a pleasant experience, but the warranty will end up being a breaking the deal without a concession or cost break which was basically nothing.

I bought a 2016 Audi A-6 3.0 from Audi Lynbrook and found the experience both frustrating and disheartening. After the car was delivered to me, I parked it in my garage. Within 10 days while it sat, it developed on flat tire (punctured sidewall) and with 14 days a second flat (sidewall failure possibly from a pothole). In my first call with them about the tires, they told me is was not their fault. In the second they offered to resell the car for a discount. I repeatedly asked to talk to the manager who has never called. They had the car on their lot for a month before shipping it to me, so the tire issues would have been known. This is the first car that I ever bought that did not come with four serviceable tires. From reading the reviews of Audi Lynbrook, my experience is not unique. I strongly recommend finding a different Audi dealer. Great customer service is not one of their operating principles.

Jason Chance and the staff at Audi Lynbrook were amazing- highly recommend this dealership!

another disappointment with a dealership but at least the salesman followed up with a call so I didn't waste my time. These dealerships advertise vehicles on Car gurus to bring customers in as they advertise they have all these great deals...… Then when you arrive..... the car is mysteriously sold? or no longer available. Bait and switch and dishonest. They think you will purchase a more expensive vehicle. Guess again some of us know how to remain within our means.... Did the car even exist. Don't trust , waste of time. Wonder why car dealerships have a bad reputation. I have lost faith

Professional

Good response

The Subaru was already sold. They tried to sell me different Audi’s, didn’t really listen to what I needed or was looking to do, just tried to sell me their cars.

Awesome dealership! Wolchek was great. Always kept me updated. I would definitely use this dealership again!

Jason was professional, dilligent and a gentleman to deal with.

Audi Lynbrook not only got back to me but literally sold the car practically via text message. Since I had already test driven this vehicle at other dealerships, I knew what I wanted. I made them an offer and got all the details ironed out before stepping into the dealership. Gustavo was super helpful and the entire thing (including financing) took about 2hrs. Car is a beauty and I'm very happy. Would work with them again.

Very easy to work with. My salesman, Gustavo Moreno was pleasant, knowledgeable, a terrific communicator and answered all my questions. Dealership had car all set to go when I arrived for appointment to test drive, inspect and then buy. Only disappointment was that it took over one and one-half hours to meet with business manager to complete the purchase. They should hire another person to facilitate the process.

Lovely experience the sale rep new all about the car very friendly and I got a good buy

Went to dealer test drove the car and everything the internet price was honored after I argued about it. It’s been a week and still waiting on car delivery. First I was told tai light needed to be replaced few days later I had to call to see what’s the status and now needs tail light assembly and headlights I’m just waiting another 24 hrs if it’s not ready they can keep the car and I’ll get my deposit back. This dealer seems to be too fishy.

Very professional .

If you want to be offered HALF of KB value for your good conditioned car, COME HERE. They will low ball you like crazy. If you also would like to hear numbers that dont even make sense, before seeing a carfax, you should Definitely come here!!!

Quick, Resposive to my needs. Full disclosure. Friendly.

They responded timely

Awesome!

Absolutely wonderful experience, and I have never liked car shopping! Andre Cruz was extremely helpful and answered all of our questions! Highly recommended all around!

They were really nice and helpful. Very attentive. Beautiful and clean place. The only thing is they don't negotiate.

I had the liberty of working with Asia, a wonderful salesperson. Asia presented well and negotiated the price I wanted for a different car. However, the deal did not work due to an issue totally unrelated to the dealership.

Very good salesman.

I have a deal pending with the this dealer. It has been a very good experience dealing with them.

Professional dealership. Very straight forward and responded quickly. They sent extra photos that I asked for and even got a CARFAX for me even though they provide auto check. Paperwork was quick and easy.

From start to finish Andre made my buying experience exceptional!! No complaints whatsoever. From the time we walked in expressed our needs he made sure every need was met. Grace which was my financial manager to close the deal she was even better!! Ever effort to ensure things went smoothly she made it happen. Even when we missed a document to sign she came to me and waited so we could sign it. Sooooooo amazing!!!

Well I missed the deal I was looking for but the staff were helpful

Wanted premium for city used car; offered dirt for trade in; bait and switch with car that was interested in, was told "it was sold an hour ago" when I got to dealer. Not sure why Audi doesn't do quality control there. Bought a Q7 from a much better dealer in Ct.

Easily purchased it with great experience with Audi Lynbrook. Knowledgeable, personal, and very friendly!

Never called back when said. Drove 2 hrs for a car they sold.

Good experience very friendly staff Andre the sals man was excellent over all I was pleased

Terrible dealership. gave me a appoint for 4:15pm and no one attended me until 6:05pm. Sales person name was Kent horrible experience. They are very stuck up and didn't move on the numbers at all. Definitely don't recommend them at all.

Answered me fast, scheduled a test drive for a specific car but when i got there they told me it was sold, 45 minute drive for nothing...

Staff was professional but a tiny bite of overlapping in returning calls. Was expecting a POA but the sales person forgot. Which forced me to look elsewhere.

Fast answer

Jesse responded to my inquiry right away. I was pleased.

Very good experience I was pleased with them

Employee didn't reveal all imperfections as requested on this used vehicle. Came out of state and the car's front grill had stratches and two small impact areas. Used car mgr wasn't interested in my complete satisfaction! Poor customer service all around. Sales people weren't on the same page. Contacting their GM today to express my dissatisfaction with the situation and see if he can complete the sale... BUYER BEWARE

Helpful and responsive.

Great experience

Very nice and they didn't try to change my mind on the V8 that I'm looking for like some deakers.

Very profesional!

This dealer negotiated pricing and answered every question I asked. Great buying experience.

Went to check out car, very good service, however Prius I was interested was sold and I could not test drive it. It was not their fault, I did not call for appointment. I lived close and chose to just go & see it first. The sales people were great and very apologetic. I appreciated that a lot!

My experience there was phenomenal. I was greeted with open arms and got what I wanted all in a timely manner. Will recommend all my friends and family to go there. Loved my experience there. Andri was a big help to me and is someone I won't forget. Very well dressed and well spoken and very true to the heart

The dealer was really nice. The car looked just like the picture.

Had a good discussion.

Excelent help call me next day

Great experience. Dealer exceeded expectations.

great follow up

Very polite

They discourage paying cash and force you into a credit agreement, really left uncomfortable, would not return

Good

responded timely .I didnt buy the truck found something closer to home.

Fast response

Will definitely recommend friend

Took a long time to get an answer. Guy was polite and easy to deal with. He didn't take my offer.

Vehicle was sold already and they wanted to me to come take a look at other vehicles out of my price range.

The service is excellent .

Response good. Requested EPRICE and can they email carfax. Gave me Exact Price that was in ad and didn't email carfax.

Very responsive, great personal attention

great....had them check a feature option I wanted and they got right back to me.

Great. Professional. Did not pressure. Respectful. Deal made.

Best of the BESTS