Audi Brookline

Felix is very nice and not pushy I am looking forward to purchase with him Ella

Very well and fast.

They were quite responsive. Answered a difficult question and all was well. The car is no longer available, but that's fine. He who hesitates is lost.

Good

Very honest. Responded right away that car I was interested in was under contract.

Best car buying experience! Everything went so smoothly and Manny was super helpful. Within 3 hours I drove away in my pre-owned Audi and absolutely love it. Thanks again!

Salesman Xavier was excellent. Stayed in touch with me and was extremely helpful and still is. Great dealership!

Andrew was awesome, they were respectful and polite, I’m headed there this week to see some vehicles!

Great experience. Very professional and courteous.

Good response time!

I had a great individual exchange with the young sales person Silvio Santos. The dealership itself is very poorly located and very congested because of real-estate limitations. (Need to Improve Logistics on Site) Business deal execution given I am an out of state purchaser (NH) was not customer friendly. I provided all the pertinent information to execute the deal including full down payment and they have a poor process to execute an out of state deal. An up charge of $550.00 to execute in your city is excessive. (Need to make it more CUSTOMER FRIENDLY and REASONABLE $$$)

Good response

Great people

Generally helpful, friendly, professional, and straightforward. Everything was clearly explained to me and I felt like my time and money were respected.

Excellent!!! Go see Rodrigo! He is amazing & expeditious

Quick to respond and politely helpful.

got to dealership the car had issues and I still haven't heard back left a deposit and they talked about other cars like a bait and switch haven't heard yet will be calling them today My wife got a text and I called they will have the car fixed by next wednsday

Good people

Smooth and faster!

Bought a truck through them - not a bad experience.

Not a place to buy a car online. After telling me initially they had the car in stock, it took them a whole week to respond to my request for a price. Never got a price, the response email told me the car was sold.

They were great! I was leery going to a Herb Chambers showroom from experiences more than decade ago at another location but associate Chris Garvin is top notch and all other contacts were fantastic.

Very quick to respond to any questions I had. Saved as a favorite dealer.

CarGurus was instrumental in helping me find this vehicle. Felix was a pleasure to work with, and the whole dealership experience was great! I purchased the vehicle and could not be happier!

They were quite helpful and showed me a couple of other options as well.

It was quick knew what I wanted no negotiating can’t deal with that stuff. Happy

I would never buy a car from this dealership!!! I went ans test drove the car, I was pre qualified for financing and I wanted to put a deposit on the car. And the sales manager said she would not take a deposit to hold the car for 4 days so I could try and get a better rate on financing. I feel I was being discriminated on purely because I had issues with my financing ability. I was pre qualified by car gurus for financing before I went and had a depoai which the sales manager would not take so I could come back 4 days later.

Went to the Dealership and met Jose. He was helpful. I emailed him back and received an email from his supervisor. saying that he would like to help me. I asked additional questions but never heard back from him.

Great service and amazing people. Felix, Steven & Alex were very professional and polite. Would highly recommend Audi of Brookline.

Nice personal

Very responsive and helpful

The folks at Audi Brookline were helpful and made the car buying process an easy one. I recommend this dealership 100%.

Their response was quick and informative.

Emilio was the best seller ever! Everyone that I met there was so nice and polite !!!

Nice price on the car I was interested in, the catch was the trade in, over $4k lower than every single other offer I've received. I guess a lot of people don't know math or numbers, or are just OK with giving up $4k because they want a new car.

Top notch experience dealing with Audi Brookline. I leased through another dealer and did not have a great experience. The folks here did a much better job working with my needs on the process. I highly suggest coming here rather than other Audi dealers in the area.

Dealer responded and made arrangements to look at vehicle

Frustrating. Was looking to buy the car. Car was not at dealer. Scheduled to be delivered in a couple months. Only posted to collect bids.

Good experience recommend this place

Dealer was responsive with follow ups.

Power steering on csr was bad and they said they do nkt finance. Wasted trip.

after I made an appointment to test drive it the next day, I was told that that wasn't compatible with the dealers time, so I chose another date which was compatible, but then I was told someone walked in and bought it.

Audi was the worst customer service ever. I asked them to call me if the car sold before my appt bc I needed a babysitter to come look at the car and it was an hour away and they didn’t call me in advance and When I got there for my appt and it was sold.

Tyler Hopkins sold me my 2015 Jeep Renegade in perfect condition. Dealership experience was quick and hassle free. Everyone is personable and helpful. Would definitely purchase from them again.

I told them what we were looking for as the vehicle we liked on their lot was already sold. She came back with vehicles we had no interest in. Not a very good listener.

Quick to respond and kept me updated on the status of the Jeep I was interested in.

Very responsive

The salesman Tyler was excellent! The deal was done in less than 15 minutes. I would recommend this dealership to all my family and friends.

We worked with Tyler and he has been amazing from start to finish. He even reached out after the sale to make sure I had no problems registering my new car. When I needed additional documentation he was able to research and provide them to me in a very quick manner. I will definitely be buying another car from him in the future.

After contacting the dealership and requesting to see two cars, they had one available, the more expensive model, and aggressively tried to talk us out of the other one we wanted to test drive. We finally got them to take us to the other car, which we requested to be onsite but wasn't, we drove to it, they opened the car doors and said to 'look'. We had to actually request to test drive the car. We decided on option 2 and brought cash to purchase the car. Two days later, we found out the dealership did not even own the title to the car, so we had to drop everything and park the car since it cannot be insured without the title. This caused major family scheduling issues and cancellations at the last minute. Three days later, they offered a loaner. It is too small for our family so they said they could get something larger. They then back-tracked and said the A3 was the biggest car they had. They still owe us the title, deposit and do not follow up. Terrible experience - ongoing.

Quick response

The mileage was 450 miles higher than advertised. Why would a reputable car dealership lie. Little lies like that made me really lose trust in the entire process. I was not happy with that.

This car dealership was very responsive and at the same time was not invasive. The communication was timely and professional with great follow up. I had not noticed any reference indicating the dealership does not negotiate price and for those dealerships recommend a notation on car gurus. The price was slighter higher than I was willing to pay, however the dealer response to my price negotiation inquiry was very professional.

They were excellent

Sales crew making bigger promise. Slower or almost no response unless you make the effort to ask information again and again.

They did get right back to us. However, my husband traveled 1.5 hrs to get there, had to park quite a way away (they are under construction). They didn't have the car there onsite even tho he had an appointment. The car hadn't been cleaned. When he pointed out things wrong (including brakes), they said "buy the car first, then we'll fix these things." Yeah, right. Typical dealer 'say what you have to to sell it this instant.' They wanted him to come back at least 2 more times. Given the distance, that was not happening. We opted not to move forward with the car. Not a great experience.

Quick, efficient and made the process easy!

They were really courteous straightforward and concerning of answering all my questions concerning the car

Staff was very welcoming , I'll return for sure.

Kayla, Frank, and Derek were absolutely wonderful. I had a couple of concerns and they all assured me that they would take care of everything and they did. They made sure I was one happy customer

They replied to my e-mail early morning - 08:36 and 09:01 - by the internet manager and the General Manager, respectively . . . saying they would get back to me, but neither did. I sent another one at 2:15pm . . . and received a response from the internet manager at 2:32pm saying the car had been sold. So . . . they are simply the typical car dealership: all words and no follow-up action. They should follow their own slogan . . . it's difficult to find integrity these days. No stars for them . . . just one for their initial response... to which there was no follow through.

Salespersons were very helpful-loved the car- bought it!

Dealer responded quickly and staff very pleasant. I called to cancel scheduled showing and this info was not passed along to sales. Follow-up caller from sales was understanding and offered to reschedule. Found another car I fell in love with so never made it to this dealership in person.

Audi Brookline made my car buying experience quick, easy, and pleasurable. Thank you, Steve!

Proactive and helpful.

Attentive, courteous and responsive.

Very generous, contacted me right away but the car I was looking at was sold did over me others to look at but was not in my range of interest

Very helpful and low pressure

I intially contacted this dealership on very nice white 2013 bmw x6 50i which was priced right, slightly below market value. In my first phone call I spoke with a very nice young lady who said a sales manager would get back to me that day, in regards to my interest in the vehicle. It took them two days. no biggee..I thought maybe they are not in a rush to sell the car. When she did contact me I explained to her that the vehicle will be financed by mother and I would be putting the down payment and picking up the car, she said it would no problem. I was asked to fill out a credit application, in which I did. Next I spoke with another person by the name of Patrick who was not informed by the previous person of intent. Finally the 4th person by the name of ron who was in the finance dept insisted on a $1000 deposit and was very condescending. $1000 later he still had an attitude. I was disgusted. I asked for deposit back and bought a similar car at another dealership. ADVICE STAY AWAY.

I drove almost an hour and a half to get to the dealer, which they were aware of, only to be told the car had been sold over the weekend. Dealership is undergoing renovation and is difficult to access. So difficult in fact it was locked due to construction with no signage or communication from the dealer on where I was supposed to park or access the sales department. Not impressed, not recommended.

The dealer helped me realize the car I went to see wasn’t the right car for me, and then he proposed 2 alternatives that were a much better fit. I didn’t make a purchase that day, but the salesmen were knowledgeable and thorough. Overall a good experience

Unwelcoming dealership that presented car that wasn’t prepped for showing. Offered lousy deal based on “smart pricing”, which is smart for dealership and dumb for customers. No surprise here. I bought another car elsewhere where the staff was warm, straightforward and treasonable. My opinion. Stay away from this dealership.

Dealer replied promptly and arranged for a test drive. Sales person was very helpful, knowledgeable and did not pressure me. It was the best car buying experience I have ever had.

Not a good Experience at all Dealer Contacted me in the Morning And Discuss the price Listed at Car Gurus $51,150 call me back in the Afternoon and Increase the costs to $61,150.

Horrible!! I took the day off to go see after 3 confirmations the vehicle was there only to get a call 2 hours into my drive letting me know they couldn’t find the vehicle. I’m not sure how that can happen what a joke

Great customer service, my salesman was a young lady named Theresa , and she was great , Also the financial manager Derek was very nice and made sure everything got done right . Great purchase .thanks

Fantastic deal

Contact person with very professional no pressure we are still in the process of looking for a vehicle my work schedule in the dealership hours are not compatible at this time we'll make arrangements to visit dealership in the next week

They were very friendly and Scott knew what I wanted. We were too far apart money wise and they only moved $500. So on to the next one.

Tyler was great. Helped as much as he could. Ultimately the dealership and i didnt strike a deal. The salea rep was great though. Didnt appreciate the typical finance guys dishonest tactics. Trying to force me into a car i wouldnt drive if it was given to me for free. Then telling me the typical "pay on time trade it in later" speech. The car i wanted is a enthusiasts car. The dealer is an audi dealer in a upscale area. Their normal clients will not be interested in this car. They were unwilling to really deal with me. I have issues in the credit department but a little give in on price could have gotten something done. Overall they didnt do anything wrong. Just not deal makers unless you have A plus credit and they know you can go anywhere else and get one. Again Tyler is great.

Everyone there is very professional. I ended up getting an Audi A8. Cathy, John and Alex were super helpful and they knew exactly what they were doing. The whole process was quick and I am waiting for my car now. Thx Audi Brookline!

Awesome

Great dealer, sales person and managers did a good job. Instant response! And they will answer your questions and instruct carefully.

I did receive enthusiastic communication initially to get a sale going. Problem is the original pictures posted appeared to be a sham on the advertisement because they were of a new Porsche Panamera and not the 2001 Carerra as advertised, and I had to call them out on it. They removed the wrong ones from the ad and I am still waiting on getting actual pictures of that car over a week later. There is currently a generic single picture on the ad for a similar car but the wrong color. It’s simple details like this that make me question a dealership’s care and legitimacy of what they sell. I get it’s not a new car but if you want to instill confidence in your inventory and trustworthiness in your staff to your prospective buyers then it needs a complete package. Details guys, details. You want to sell a product but you won’t go the extra mile to make it. I won’t be purchasing anything from this dealership as it appears all they want is the sale and don’t care for keeping a customer.

All is nice with attention, but when asking for price reconsideration, no answers

I went in for a test drive, I check out a few more places, they were to call me 4:30 that night. I never heard from them, I purchased elsewhere.

Excellent service.

Fabulous experience very professional

Responsive and professional!

Dealer was great. Alex was a pleasure to deal with. Unfortunately they would not budge on my trade-in value so we did not finalize the deal.

Fantastic communication, great people to deal with.

They did a great job would love to give them a trade in for a upgrade! But I was not interested in the other M5's in their inventory.

Excellent

Quick response. Car did not suit my needs.

Purchased a car. They have very professional and helpful sales team. Will certainly do business with them again.

Car was not avaliable bug the rep was great.

Had the car I wanted but were very unresponsive via phone. Set up test drive appt and when I arrived sales person I'd spoken to wasn't available and no one was aware of my appt. On a positive note I was able to trade my car, take a test drive, finance this one, and drive off in my new car in just under 3 hours.

Good telephone interaction. I never made it down to the dealer based on my own prioritization.

Heard back from them promptly, and met with Scott, who came up with a couple of options to get us into a Q7 in the price range we were targeting. He also found an Audi Rebate that applied to our trade-in, which other local dealers failed to apply to our trade (until we asked about it, at which point they "remembered" that we were eligible). Highly recommend Brookline Audi.

Overall a good experience....

Rafael and his manager were very responsive during the purchase cycle. There were some promises made during the purchase cycle. Some of them were not meet like proper detailing of the car, replacement of some parts. Still following up and I am hope full for the action as they are a good dealer with bunch of nice people.

Awesome experience. They had the exact Q-7 I was looking for. I contacted them on Monday and took delivery on Tuesday. Thank you

Typical dealer, car on website was unavailable, then i was bombarded with emails and phone calls.

Good follow up through email/phone, but chose not to answer my questions and tried to get me to show up anyway.

Responded quickly.

Dealership was responsive to my inquires and good to work with. No pressure sales tactics during the purchase process. Would recommend this dealership for future purchase.

I ended up purchasing a S 6 instead. The dealer both sales and service personnel were excellent and very professional.

Fast response ! Very helpful :)

Although the contact was brief, they were prompt and polite. Once they realized I was purchasing another car make, they immediately stopped contacting me. Well done.

Love the car, was a very easy and fair experience

Great dealer ship to work with. Ryan and Rob are extremely helpful, straight forward, and kind and not at all pushy. . After visiting 4 dealerships searching for the perfect car/sales team I purchased me new car her.

Great experience! Knowledgeable staff! Everyone there was very nice and helpful! I would recommend going to the this dealership!

Very punctual, very great customer service with negotiable prices. Followed up and wanted to see if I was still in the market, very considerate.

Dealer was great but car was sold before I could make an offer. Still looking for an S4...

nice sales person - Shak Semexant

Bought car / Pleasant sales experience

Purchased car, staff very accommodating

Sales folks were very pleasant, no pressure, an overall enjoyable car buying experience.

Excellent experience

Excellent level of service I didnt buy the vehicle as although really awesome it was just too "specialized" to be a daily commuter...but I did buy a very nice 2012 CPO'd A4 (premium plus) from them. Their team is just excellent to deal with and special mention to Salesman Ralph Trepanier for his professionalism, patience and sense of humor!

Friendly enough staff, but I had to wait 45 minutes to see the car I made an appointment to test drive. The salesman I had spoken with was closing a sale, but they made no effort to let me go out for a test drive with one of the other available salespeople. The salesperson I worked with (eventually) was very helpful and knowledgeable, but the sales manager seemed arrogant and unaccommodating.

I was told that a manual transmission Jeep was an automatic to get me in the building. My guess is they wanted to sell me an Audi. I wasted almost 2 hours driving to and back home from Audi of Brookline.

Follow up the least satisfactory of all dealers contacted. The car was sold, I was informed by email. No other efforts made. I ended up purchasing new vehicle, so with some effort Audi of Brookline could have sold me a car.