Audi Brookline

308 Boylston St
Brookline, MA 02445

Sales: (617) 651-5175

Service: (888) 720-5469

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All reviewers have been verified to have contacted this dealer – Learn More
Sep 13, 2017
Responsive and professional!
Is this review helpful? Yes | No

Response from Audi Brookline:

Thank you, Joe!
Aug 21, 2017
dporter0239
Dealer was great. Alex was a pleasure to deal with. Unfortunately they would not budge on my trade-in value so we did not finalize the deal.
Is this review helpful? Yes | No

Response from Audi Brookline:

We appreciate your feedback and I'm sorry to know we weren't able to make a deal. Please let Alex or myself know if we may be of assistance to you in the future. Best, Gabe Despres, General Manager
Jul 13, 2017
Fantastic communication, great people to deal with.
Is this review helpful? Yes | No

Response from Audi Brookline:

We appreciate your recommendation and thank you for choosing Audi Brookline for your automotive needs!
Jul 2, 2017
They did a great job would love to give them a trade in for a upgrade! But I was not interested in the other M5's in their inventory.
Is this review helpful? Yes | No

Response from Audi Brookline:

Thank you, Anthony, for your feedback!
Jun 30, 2017
Excellent
Is this review helpful? Yes | No
Jun 28, 2017
Quick response. Car did not suit my needs.
Is this review helpful? Yes | No

Response from Audi Brookline:

Thanks, Ray, for your feedback. I'm sorry the car didn't suit your needs. Please let us know if we may assist you with finding something else. Best, Gabe Despres, General Manager
May 26, 2017
Purchased a car. They have very professional and helpful sales team. Will certainly do business with them again.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Audi Brookline:

Thank you, Yosef!
May 24, 2017
Car was not avaliable bug the rep was great.
Is this review helpful? Yes | No

Response from Audi Brookline:

Thank you, Nicola, for your feedback!
May 15, 2017
Had the car I wanted but were very unresponsive via phone. Set up test drive appt and when I arrived sales person I'd spoken to wasn't available and no one was aware of my appt. On a positive note I was able to trade my car, take a test drive, finance this one, and drive off in my new car in just under 3 hours.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 1, 2017
Good telephone interaction. I never made it down to the dealer based on my own prioritization.
Is this review helpful? Yes | No

Response from Audi Brookline:

Thank you so much for the feedback, Rob. Best, Gabe Despres, General Manager
Apr 25, 2017
Heard back from them promptly, and met with Scott, who came up with a couple of options to get us into a Q7 in the price range we were targeting. He also found an Audi Rebate that applied to our trade-in, which other local dealers failed to apply to our trade (until we asked about it, at which point they "remembered" that we were eligible). Highly recommend Brookline Audi.
Is this review helpful? Yes | No

Response from Audi Brookline:

Thank you so much, Brad! On behalf of our entire team here on Brookline, we thank you for your business and we look forward to serving your automotive needs for many more years to come! Motor On! Gabe Despres, General Manager  
Apr 19, 2017
Dsmith041
Overall a good experience....
Is this review helpful? Yes | No

Response from Audi Brookline:

Thank you for your business and we look forward to helping with your automotive needs in the future! Best, Gabe Despres General Manager
Nov 20, 2016
Rafael and his manager were very responsive during the purchase cycle. There were some promises made during the purchase cycle. Some of them were not meet like proper detailing of the car, replacement of some parts. Still following up and I am hope full for the action as they are a good dealer with bunch of nice people.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Audi Brookline:

Thank you, Bimal. I will look into this to ensure everything promised is completed.

All the best,
Gabe Despres, General Manager
Nov 7, 2016
Awesome experience. They had the exact Q-7 I was looking for. I contacted them on Monday and took delivery on Tuesday. Thank you
Is this review helpful? Yes | No

Response from Audi Brookline:

Thank you, RJ, so much for your feedback and recommendation!
Sep 27, 2016
Typical dealer, car on website was unavailable, then i was bombarded with emails and phone calls.
Is this review helpful? Yes | No
Sep 26, 2016
Good follow up through email/phone, but chose not to answer my questions and tried to get me to show up anyway.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 23, 2016
Chapscott
Responded quickly.
Is this review helpful? Yes | No

Response from Audi Brookline:

Thank you!
Jul 24, 2016
Dealership was responsive to my inquires and good to work with. No pressure sales tactics during the purchase process. Would recommend this dealership for future purchase.
Is this review helpful? Yes | No

Response from Audi Brookline:

Thank you, John, for taking the time to write this feedback. We look forward to seeing you again in the future!

Best,

Gabe Despres, General Manager
Jun 20, 2016
I ended up purchasing a S 6 instead. The dealer both sales and service personnel were excellent and very professional.
Is this review helpful? Yes | No

Response from Audi Brookline:

Thank you, David, for your recommendation and we hope to serve your automotive needs for many more years to come!

Best,  

Gabe Despres, General Manager
May 21, 2016
Fast response ! Very helpful :)
Is this review helpful? Yes | No

Response from Audi Brookline:

Thank you, Courtney!
Dec 7, 2015
Although the contact was brief, they were prompt and polite. Once they realized I was purchasing another car make, they immediately stopped contacting me. Well done.
Is this review helpful? Yes | No
Dec 2, 2015
Love the car, was a very easy and fair experience
Is this review helpful? Yes | No

Response from Audi Brookline:

Thank you, Jason! We trust you are enjoying your new Audi and look forward to the opportunity to serve your automotive needs for many more years to come!

Best,

Gabe Despres, General Manager
Dec 1, 2015
Great dealer ship to work with. Ryan and Rob are extremely helpful, straight forward, and kind and not at all pushy. . After visiting 4 dealerships searching for the perfect car/sales team I purchased me new car her.
Is this review helpful? Yes | No

Response from Audi Brookline:

Thank you, Julie! We look forward to the opportunity to serve your automotive needs for many more years to come!

Best,

Gabe Despres, General Manager
Read 12 old reviews
Oct 24, 2015
Great experience! Knowledgeable staff! Everyone there was very nice and helpful! I would recommend going to the this dealership!
Is this review helpful? Yes | No

Response from Audi Brookline:

Thank you, Frankie, for your business and we look forward to helping with your automotive needs in the future!

Best,

Gabe Despres, General Manager
Oct 21, 2015
Very punctual, very great customer service with negotiable prices. Followed up and wanted to see if I was still in the market, very considerate.
Is this review helpful? Yes | No

Response from Audi Brookline:

Thank you so much for taking the time to give us positive feedback. We value your feedback and look forward to serving your automotive needs in the future.

Best,

Gabe Despres, General Manager
Sep 1, 2015
Dealer was great but car was sold before I could make an offer. Still looking for an S4...
Is this review helpful? Yes | No
Jul 19, 2015
nice sales person - Shak Semexant
Is this review helpful? Yes | No
Jun 12, 2015
Bought car / Pleasant sales experience
Is this review helpful? Yes | No
Jan 30, 2015
Purchased car, staff very accommodating
Is this review helpful? Yes | No
Jan 15, 2015
Sales folks were very pleasant, no pressure, an overall enjoyable car buying experience.
Is this review helpful? Yes | No

Response from Audi Brookline:

Thank you, Malcolm, for your business and look forward to serving your automotive needs for many more years to come!
May 14, 2014
Excellent experience
Is this review helpful? Yes | No
Jul 17, 2013
Stevenjpugh
25
Excellent level of service I didnt buy the vehicle as although really awesome it was just too "specialized" to be a daily commuter...but I did buy a very nice 2012 CPO'd A4 (premium plus) from them. Their team is just excellent to deal with and special mention to Salesman Ralph Trepanier for his professionalism, patience and sense of humor!
Is this review helpful? Yes | No
Jun 19, 2013
Friendly enough staff, but I had to wait 45 minutes to see the car I made an appointment to test drive. The salesman I had spoken with was closing a sale, but they made no effort to let me go out for a test drive with one of the other available salespeople. The salesperson I worked with (eventually) was very helpful and knowledgeable, but the sales manager seemed arrogant and unaccommodating.
Is this review helpful? Yes | No
Mar 13, 2013
I was told that a manual transmission Jeep was an automatic to get me in the building. My guess is they wanted to sell me an Audi. I wasted almost 2 hours driving to and back home from Audi of Brookline.
Is this review helpful? Yes | No
Sep 19, 2012
Follow up the least satisfactory of all dealers contacted. The car was sold, I was informed by email. No other efforts made. I ended up purchasing new vehicle, so with some effort Audi of Brookline could have sold me a car.
Is this review helpful? Yes | No

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