2020 Chevrolet Impala for Sale in Miami, FL

Helpful with vehicle information.

They didn’t even call me back to make the deal. When I did speak with someone they gave me the run around with getting a salesman of the phone. I even called and left messages with the manager of the lot and no one would still respond. So I just stopped calling them. One of the worst customer service I have ever had.

They were on top of there job

Never got a reply or call from the dealer.

The worst experience I ever had, I will never recommend you or your dealership

I did not visit in person however the person I spoke to on the was very helpful.

I would give them zero stars if I could . After my husband called them they asked where he was, he said Pennsylvania. They said they only sell to Florida. I called because we have a vacation home in Florida and that’s where the car is going and they disconnected me three times, I sent them and email and they never responded I then had a friend who has his own car dealership cal them and they told him they would call me the next day. They never called. They suck.

Sent a text, I responded and never heard back from them

Dealer did not want to do business with out-of-state customers.

It was all good till the 1000 fee because I was paying cash. That is absurd.

Prompt and professional but Honda Pilot didn’t meet our needs.

Luis was great, but the sales manager answered the phone in a totally negative and morose way, then acted put out that I had questions about one of his cars for sale. He clearly did not want to be bothered, then he proceeded to put me on hold for 15 minutes then I had to hang up. I will NEVER NEVER do business with this car lot, poor customer service from management tells me all I need to know! He should be fired!!

Let me tell you. Héctor is great. He was upfront and honest from the beginning. I bought the truck and I love it. If you want an easy buying process go see hector. I would buy again from him.

The car drives smoothly and is great on gas. There are no problems and it’s clean inside. A very easy experience with H & Y Autombile Inc.

One of the best places I've ever bought a car the experience was top rated

Sales manager sent me a email with her name and location but no info on the car but I ask for a price change in near future...

Really nice

If your not local don’t bother, will not do business with customers outside of Broward County

PLEASE READ! I visited this dealer on today on June 6, 2020. They are located near Miami Airport. They are a scam. They only sell repossessed vehicles and they post vehicles for sale that are not available on their lot. They then try to sell you a similar car. They are scammers! Please beware!

car was sold but still listed weeks after and when I went to see other cars of the type there was nothing even though they were a bunch listed online they apparently didn't have them they are a bunch of scammer

Is a totally SCAM!! They put cars in the internet, you call for the car and when you appear the car is gone was ghost. Is the worst marketing strategy I been ever!! Disappointment of you guys!!

It was a pleasure going to Car Factory, the car that I made an appt to see, was there and the price on line was was like a $1000 below everyone else with a clean Carfax and Lifetime Warranty. I went to two other dealers and most cars where involved in an accident. Thank you Gianni for being so professional and helping me out.

Quick to email back

They said vehicle is gone but yet the ad is still up

Bait and switch, they had me drive over (by appointment only) took time off work once I arrived the vehicle wasn’t available, that is after calling before the drive to make sure car was there!! Get serious, don’t waste customers time!!

Just started communications...

Drove two hours for a car when I got there the car was sold

If I can put 0 start I did it. This dealer is only lied, the price show in the web site is not real, when you arrive to the dealer they start to change all rules and price to finally said you that the price is 5K or 6k more that showed. They're liars

Great cars however, the car that is posted is not on the lot. Most of the cars they advertise are not available once you are present.

Good car

Very helpful. Planning on buying.

I did not buy a car but the experience was favorable. The company representatives were friendly, truthful, and professional.

Initially the dealer contacted me 3 times. Not once in their email did they answer the question I posed until I noted that with their Director of Sales. Got a response. Vehicle did not have what we are looking for; however, they now know our search criteria.

The Car Factory listings are just spam in most cases. If you call them they confirm that it is available but when you visit them there is no such vehicle available.

Very friendly but went with another dealership

very helpful and once i buy the car ill update everyone on the experiences at this place.

Prompt follow up; courteous and professional

Got back quickly and did not bother me.

Good

Grieco was very helpful and easy to deal with. Showed me the cars avaiable and test drove them.

Excellent

Quick response. Very helpful and friendly onsite.

Super easy and fast. Paul was great and very accommodating and the finance manager was excellent. 10/10 would recommend this dealership to everyone.

Wonderful experience. Staff was great and quick to respond to my emails. After my purchase I noticed the side view mirror was shaking and I was able to bring it in the next day to get fixed. Overall, I highly recommend this dealership.

Ron and Mark were very helpful and treated me well, even though they were very busy. I love my hybrid Fusion!

Rapid response high volumes of card

Friendly and fast service

My experience at this dealership was by far the best I've ever had going to buy a car. I would definitely recommend AutoNation Chevrolet Coral Gables!!

Great price wonderful customer service

Worst experience ever. Sold the car I wanted and didn't even tell me until days later!! No stars !!!!

I drove from Michigan to Florida to buy this car. And they tracked on and extra $3,352.00 in fees to the price of the car with no negotiation room and couldn’t explain EXACTLY what the fees were for. Needless to say I walked out. Dissatisfied customer!

Very professionally, no pressure, thanks

They promptly contacted me regarding my inquiry.

Horrible dealer ran my credit to millions of banks marked up all cars from internet 3k-5k when asked why they said they need to make money too

The dealer contacted me right away and let me know of a few options that I might have.

I contacted the dealer and was told they would call me back. 8 hours passed so I reached back out and was told the car was sold. Called the next morning and was told by someone else the car was still on the lot after not receiving an additional call back. My emails were responded to with, "the vehicle is available," but when I expressed interest, no one called me back or even returned my calls. I refuse to chase someone down to take my money. This dealership makes me question their integrity.

Great, but I did call back and possibly the gentlemen didn't get the message for a return call. Very quick response the first contact.