2019 Volkswagen Tiguan for Sale in Houston, TX

Nice car

They contacted me.

Great folks and I heard from several of their people.

Swift response and great people

The salesman was helpful but they could not help me with financing. I want this Jeep, so help with that would be appreciated

Exceptional service

My experience with this dealership was excellent. I actually did not get this car but the warmth and the welcoming emails made me go there and get the car I wanted from them. And once there I was in awe of the marvelous team. Thank you to Jasmin.

Great experience! Justin was an amazing salesperson. Very attentive and extremely responsive.

Car was no longer available. I messaged to get more info about the vehicle. Was given alternatives that were more expensive. I decided to go with another dealership.

He was very nice

I don’t know what happened. I wanted to purchase the truck. I had down payment and some did reach out and told me they would further contact me. I day later no call. I called dealership after that. Inquiring about the truck via text never got a call. Mabe the weather was a issue?

Awesome job by all the staff.

Was a great overall dealer

Bought the car over the phone at the price I wanted. Provided a clean close.

Fast and friendly service.

I enjoyed this gentleman. Straight to the point. Told him what I was looking for and he would get back with me. Great help and informative. Now I have options. Have not yet decided. Looking for the end of the month and year.

Very helpful. Spent a great of time with me answering questions.

I purchased the vehicle!! Best birthday gift to myself.

Thanks I found what I need, I bought this van; thanks

Contacted me and helped me.

Great

Vroom is really good at picking up the phone for sales. However, once you sign your documents you'll never get to talk to a human again. You'll get put on hold with an annoying piano music in the background forever. I can't get a response to email or phone calls. I have the car and it came within the time promised. However, they haven't followed up with me regarding license plates or registration. I also don't know where to make my first payment and I can't get any answers.

They scheduled a 9:00 am call for the day after I made inquiry. I never received the call, any explanation or follow-up.

It was a GREAT experience I'm just waiting on the financing. The SALE Rep. She was very nice and helpful

I don't remember the gentle mens name I talked to but he was very informative and kind even tho he knows grom California he still gave me good advise

Very helpful

The staff was very friendly,professional,efficient. I like the fact they will tell what next.If for some reason(holiday) there was delay, they call me to let me know

I had a really good experience with the dealership and David Torres! I lived over an hour away from them and David went out of his way to meet with me so I can sign papers for the car I wanted. Everything with smooth with them and my bank! Would definitely buy from them again!

The worst car dealer ever!! They are very rude and wanted us to sign a paper saying we would not give them a bad review, and when we would not, they would not sell to us?? They didn't get my money! We don't need your car!

They were upfront that it might be a while before they had the car. That was helpful since we needed it sooner and they didn’t have us come out and try to sell another car.

Helpful

Worse dealer I ever dealt with, dealer options vehicle theft system and lost key fee tried to force me to buy, I told them no then they drop the price of the vehicle to keep it on the invoice then I ck with my credit union to get better rate they would not match the rate buyer beware The Gm was out of town he tried to make it right when he came back it was too late.

Sales person literally went above and beyond with providing me with information and pictures and videos I was wanting before the 2 hour drive. It was most helpful!

Great salesman fast and easy process Car in great condition will buy from them again

Dealer was responsive and followed up several times with additional info

Definitely impressed by their sales rep JT. Still weighing my options but he is a top contender for making the sale.

HORRIBLE experience. Sales staff was absolutely horrible to deal with, worst experience I’ve ever had dealing with a car dealership. Gave me wrong information on the vehicle I was interested in and didn’t listen to a word I said. Just repeatedly asked when I would be in for a test drive.

I spoke with Mike I guess he is one of the sale personnel there my intention is to put 3500down on the car that is for sale

Our sales agent Nathan was really great, but don't expect to get much for your trade, and they don't negotiate very much at all. If you're good with the price when you go in, then you are all good. Everything else went fine.

Dealer responded promptly and helpfully despite crippling weather problems in Houston.

All the employees at Star Motor Cars were extremely helpful, and added no undo-pressure to sell me a call. I did my homework, the test drive was a great experience was great, the sales price and warranties were exactly what I was looking for. Very happy with the dealer and extremely happy with my vehicle purchase. I will certainly consider Star Motor Cars for a future purchases.

they called, we talked, i bought the car, they delivered, i am happy with the car !

The only thing, is the dealer don't offer guaranteed is used car. That's is not good because you don't if the vehicle is in good condition j.ust running couple months. You expenses your money .real money course. I need to buyer extended guarantee to be sure Don't loss my money .so I expense $2000 more plus interest almost $4,000 over the car price. Other dealer offer 30 Days guarantee. This is my experience

Fast, easy, helpful and extremely professional end to end. The staff was great as well as quality cars. I would recommend this dealership and Horacio our salesperson.

Great costumer service

They responded very quickly very impressed

Friendly. Next to impossible to work with the same representative. I worked four different ones and had to explain my questions over to each person. Contract was sent to me with incorrect three times. I signed all paperwork and sent payment. Received an email saying my purchase was complete with an estimated date of delivery. They did not check with me to see if delivery date was acceptable or explain to me on how I’ll receive my paperwork to register the car.

RJ was very helpful however did not follow up on questions I had.

Price said $9,000. I get there and they automatically add $500 to the price for some bs spray or something. They dont negotiate if if the car is broken and you cant see from the picture. The sales woman lied to me. Just an overall horrible experience. Literally the worst experience I've ever had buying a car.

Mario and Anthony are the Best !!!!

Service was very slow. The car we were looking at had been in 2 wrecks so we decided to not buy it. When we asked about trade-in value of our car, they lied and said the battery was dead and it wouldn’t start. Had to wait FOREVER to get our keys back. They refused to go to the car with us to check it out. Of course, the car started up just fine for us! Overall, we were not impressed and will not be back.

Great experience

My husband first contacted them and the person he spoke to was rude and to the point. He never offered to help him or work with him. I contacted them and spoke with Yasmin and she was nice and professional. I, however, refused to work with them again.

The sales person was very helpful, but unfortunately the car that I wanted was sold by the time I got there.

We had a great experience the staff was nice and very easy to work with

Excellent service and contact!

I was pre approved but that put the wrong information even though I filled out the form and they took my I'd, so they could up the price and act as if it was a rough glance for the per approval. Now I have a hard inquiry on my credit report because they felt I was by myself and a woman so I guess I wouldn't know they were trying to haggle. Very displeased with them and the way I was treated. Only giving a star so I can submit my rating .