Used 2018 Mercedes-Benz GLE-Class for Sale in Chicago, IL

Worked with them and was moving along then a lull in the emails. I be was in a time crunch, didn’t hear back fir a few days and moved forward with my purchase with another dealer. They almost had my sale and let it slip away.

Cliff was great

Great contact and very helpful staff!

Reluctant to give me information requested about the state of the car, diagnostic codes, tires, dents/dings and any other appearance items. Received some but had to push them to get information! Not super customer friendly.

Great follow up!

prompt communication, dealer was nice and gave me information i needed about a car.

Dennis in sales and Roy in Finance were great!

Awesome experience. Great customer service

Dealership was very helpful answering all of my questions. Thank you.

Super easy and super fast!

It has been a pretty positive experience. The salesman has been nice not to aggressive. Customer service was very accommodating. This will be a complete virtual experience when the deal is finish. St waiting for the paperwork to be delivered by Fed Ex. since February 14, realizing that the weather has been challenging.

Great

Good experience they just sold the SUV before I could get to Illinois

My experience was good, although we were not able to have a meeting of the minds and no deal was finalized. The dealer has been responsive and answered all my questions in an honest and expeditious manner. No deal was completed.

responded quickly and provided the information requested

Awesome service...

Went to the dealership twice, asked the salesman to call me back with some information, the next day. Never called; I called the dealership, said he is busy left message, never returned my call. The dealership’s appointment service called left message again, no call.

Called and spoke with "Junior". He answered all my questions and was very curtious and knowledgeable.

Prompt responses, accurate information

The dealership contacted me the next day. The representative was very cordial and was able to address my concerns. The representative offered me to come in for a test drive. I’m still weighing my options. Thanks

I was surprised at how quick they responded to my inquiry. The vehicle was better than I anticipated. The vehicle was not ready immediately because of a repair that was needed. I didn’t have to wait too long to test drive. The salesperson was very friendly and knowledgeable about the vehicle. I felt that they really wanted my business and tried all they could to get me approved. I will recommend my friends and family to this dealership. Overall satisfied.

Good

Great responses

Very professional and helpful. Great salesman nice and very friendly. Class A dealership. Princes we're very reasonable.

Over 2 weeks ago the dealership posted this vehicle for sale at a price that was $3,000 less. Over the two weeks they have played a cat and mouse game trying to bait me into the dealership without sending me any actual pictures of this vehicle. I was originally told it was bought at an auction out of state and it would take a few days. It has been two weeks. I think they just posted a desirable vehicle in a low price to get consumers into the door.

Return my calls answered all questions

Sherman Dodge was helpful but I did not do business with them simply because of to distance from my home to their dealership.

Seamless

They were absolutely awesome!!!

Very nice salesperson and quick to respond.

Car was shown for 19992. I sent an inquiry. AFTER I set up an appointment to go see the car, they changed the price to 23000. I called to clarify and was told they would honor the price I was emailed. I drove 45 minutes to the dealer and when I arrived, I was told the car had Just sold, but could they show me something else. YET, The car is still listed in their inventory.

Very poor experience. Igor did not know information about the car. The dealer has 3 other hidden fees that added another $4,000 to the sticker price that was advertised.

Absolutely the worst experience I have ever had. Go there for a car price at 21000 to find out ot actually was 25000 after all the stuff they add on.. r ead my Google review for more detail. Run as fast as u cN from Zeigler

Dealership was great! Will definitely buy from them again! Kevin James was wonderful to work with. Very knowledgeable.

Good

Excellent dealership the employees know everything the have to know about the Mercedes Benz vehicle

Dealer responded in a polite and professional manner.

We are looking for a specific color and they did not have it, but they responded in a timely manner.

They low ball you on trade and more importantly the cars they sell are junk. I dove a car with 18k miles on it that went through there 300 point inspection. I was in the car foe 30 seconds and the alignment was off and the maintenance light was on, not sure how there master techs missed that one. Beware they sell junk and do little if any checks and refurbishment..

Total bait price type of sales tactics, a low price until you want to purchase then look out here comes the add on fees, just use the power of the internet to read the reviews of others who also experienced the same tactics, save yourself a big disappointment and frustration

Very good communication.

it was terrible the worst dealer experience i have ever had. they would only send emails that were automatically sent and would state that someone would be in touch, but never call or reach out.

Several people from the dealer reached out to me but none of them would provide me with the build sheet/vehicle sticker I requested. Instead they make excuses and want me to come in to the dealership before they will give me the information. This dealer can't provide the most basic information to a customer so I refuse to go into the dealership.

Car was not ready to be seen at my appointment time. Price for used car was advertised as $20K. First price they through out at me was $30K. Had them explain to me where $10K gets added on to a used car. Had to waste my time and theirs getting them back down to the original advertised price. Watch for the hidden fees and don’t sign anything until you go line by line. Financing paperwork was wrong also. They snuck in an extra thousand dollars. Had to have them correct that.

Ran credit when I asked them specifically not to. Gave me a higher price them what was advertised. Somehow figured out to increase the final price by 50%. I wouldn't go there if they were the last car dealer in the world.

Very good experience

Over all rude, unprofessional and they openly admitted to me that the listing price on line is the cheapest on purpose and they make that up in dealer fees. They attempted to charge me 6,400 in dealer fees. I discontinued conversation. Don't shop here and if you do watch your paperwork very closely. They are not trust worthy. Dont work with Jay or Jesse.

Dishonest and Awful - I did a test drive and price negotiations I put my offer on the car and I was so explicit this is the best I can go up and I have no more time for negotiation since I have another appointment, so either accept or decline. they agreed and they kept me three hours to make the paper work. when they asked me to singe the loan application they increase the price suddenly after making me wait for three hours and losing my other appointments.

The salesman was very nice and he went above and beyond to use us with our decision so thank you Wayne Taylor.

Purchased the vehicle. Salesman (Ray) was very helpful. Was not happy about the additional 1300 "add-on" for cleaning, supposed oil change (not done)... Overall a good experience.

She was awesome to talk to

Dealt with Ahmed and could not have been a better experience prior to the sale and during the sale. He was upfront and honest about the car and willing to answer all my questions. Actually drove from PA to Chicago to pick up the car and the buying process was seamless! Thanks guys! Love the Vette!

Contacted me the next day , and seems to be concerned with my needs , just changed my mind about the year of truck want a 08-09 thanks again

The sales person who called me was dishonest and tried to mislead me regarding the history of the vehicle. The dealer’s owner was honest and apologetic. I chose not to work with them after the poor experience

Good courteous salesman and sales manager. Test drive was good but could not finish the deal although being very close in numbers. Follow-up after visit is not great though